[rt-users] Help to configure RT 3.0.3

[Silvana Mieko Misuta]

Hi all!

I installed RT 3.0.3 on FreeBSD 4.8 using perl-5.6.1_13, apache-2.0.47, 
mysql-server-4.1.0_1 
and mod_perl2-1.99r09.Without RTIR and RTFM.
I made a new user and added to DutyTeam group.
I am having a problem when I am trying to create tickets through the UI (New 
Ticket in -> General). 
The error message that appear on the web browser is:


---------------------------------------------------------------------------------------
An error occured while loading 
http://rt-machine.ccuec.unicamp.br/Ticket/Create.html:

Connection to host rt-machine.ccuec.unicamp.br is broken
---------------------------------------------------------------------------------------

I looked for the /var/log/httpd-error.log, /var/log/httpd-access.log and 
/var/log/messages, but
I don't known where is the problem.

/var/log/httpd-error.log:

[Tue Jul 22 17:21:03 2003] [error]: WebRT: Queue could not be loaded. () 
(/usr/local/rt3/share/html/Elements/Error:54)
/usr/libexec/ld-elf.so.1: 
/usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so: Undefined 
symbol "iconv_open"
/usr/libexec/ld-elf.so.1: 
/usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so: Undefined 
symbol "iconv_open"
/usr/libexec/ld-elf.so.1: 
/usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so: Undefined 
symbol "iconv_open"
/usr/libexec/ld-elf.so.1: 
/usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so: Undefined 
symbol "iconv_open"


/var/log/httpd-access.log:

143.106.80.157 - - [22/Jul/2003:14:21:02 -0300] "GET /Ticket/Create.html 
HTTP/1.1" 200 3759 "-" "Mozilla/5.0 (compatible; Konqueror/3.1; FreeBSD)"
143.106.80.157 - - [22/Jul/2003:14:21:26 -0300] "GET / HTTP/1.1" 200 7083 
"http://rt-machine.ccuec.unicamp.br/Ticket/Create.html" "Mozilla/5.0 
(compatible; Konqueror/3.1; FreeBSD)"
143.106.80.157 - - [22/Jul/2003:14:21:31 -0300] "GET 
/Ticket/Create.html?Queue=1 HTTP/1.1" 200 9900 
"http://rt-machine.ccuec.unicamp.br/" "Mozilla/5.0 (compatible; 
Konqueror/3.1; FreeBSD)"
143.106.80.157 - - [22/Jul/2003:14:44:07 -0300] "GET 
/Ticket/Create.html?Queue=1 HTTP/1.1" 200 9900 
"http://rt-machine.ccuec.unicamp.br/" "Mozilla/5.0 (compatible; 
Konqueror/3.1; FreeBSD)"


/var/log/messages:

Jul 22 14:21:03 machine2 RT: WebRT: Queue could not be loaded. () 
(/usr/local/rt3/share/html/Elements/Error:54)
Jul 22 14:21:54 machine2 RT: Cannot Encode::Guess; fallback to iso-8859-1 
(/usr/local/rt3/lib/RT/I18N.pm:370)
Jul 22 14:21:54 machine2 RT: Cannot Encode::Guess; fallback to iso-8859-1 
(/usr/local/rt3/lib/RT/I18N.pm:370)
Jul 22 14:44:27 machine2 RT: Cannot Encode::Guess; fallback to iso-8859-1 
(/usr/local/rt3/lib/RT/I18N.pm:370)

Thanks for any help!

Silvana

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