[rt-users] Another Ticket Status

[Sean Perry]

Andrew Melton wrote:
> 
> Is there a way to add another status to the system?  Is there a workaround
> which others have found helpful?
> 

been thinking about it myself, your email helped motivate me to go looking.

Seems the status is defined in the perl library and not in the SQL.  So 
adding a new status will involve touched a fair amount of perl.

To get started look at RT/Queue_Overlay.pm, look for @STATUS.