[rt-users] RTFM - Can't insert article ?

[Xeon]

Hello.

I've just upgraded:

- Perl to 5.8.0
- Apache to 1.3.28 
- mod_perl to 1.28

(anyway, can't find RPMs for RH7.3 for the above packages ... anyone knows where can I find them ? perl and mod_perl would be very good ... )

And ... still no luck.

After searching for an article and hitting "GO" on one of the hits,  I get this, on the ticket history:

 # Mon Jul 28 22:20:55 2003  root - Reference to fsck.com-rtfm://(my machine url)/article/1 added  

but no info is added to the reply sent to the requestor.

Any other clues ? :(

Best regards,


*********** REPLY SEPARATOR  ***********

On 28-07-2003 at 13:58 Jesse Vincent wrote:

>Paulo,
>	I note that in another message you mentioned that you're running
>perl 5.6.0. I can't guarantee that upgrading will fix it, but RT 3
>really, really, really doesn't support perl 5.6.0. It was badly broken.
>And if you're doing anything with non us-ascii characters, I expect that
>perl 5.6 _will_ break.
>
>
>On Mon, Jul 28, 2003 at 05:56:28PM +0100, Paulo Pinto wrote:
>> Hello all.
>> 
>> I can't insert an article on a ticket (using the RTFM widget):
>> 
>> On the "ticket reply" screen, I can search for an article (although
>> there is always a duplication of the search results).
>>  Pressing the "GO" button in front of the article I want added doesn't
>> seem to take any effect (besides clearing the search fields). 
>> 
>> For the record, I've done it as root, so RT permissions doesn't seem to
>> be the problem.
>> 
>> Any clues ?
>> 
>> Best regards,
>> 
>> -- 
>> Paulo Pinto <pspa at gp.novis.pt>
>> Novis IT - GSP
>
>-- 
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