From lieven.tomme at aquanta.com Sun Jun 1 12:19:02 2003 From: lieven.tomme at aquanta.com (Lieven) Date: Sun, 01 Jun 2003 18:19:02 +0200 Subject: [rt-users] Problems adding a user in RT 3.0.2 Message-ID: <5.2.0.9.0.20030601180846.03f236b8@pop.gmx.net> Hello, Is there somebody who can help me in adding a user decently, without getting the following error that seems to appear for every attempt to add a new user: error: RT::User::crit Unimplemented in RT::User. (/opt/rt3/lib/RT/User_Overlay.pm line 296) context: ... 277: } 278: 279: # All errors returned from this routine will be in exception form. 280: local $SIG{'__DIE__'} = sub { 281: rethrow_exception( $_[0] ); 282: }; 283: 284: # 285: # $m is a dynamically scoped global containing this ... code stack: /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:281 /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm:458 /opt/rt3/lib/RT/User_Overlay.pm:296 /opt/rt3/share/html/Admin/Users/Modify.html:219 /opt/rt3/share/html/autohandler:158 If I try to add the same user again, I obtain a complaint stating that the user already exists. Effectively, under MySQL, the user appears in table 'users' from the rt3 database. The error appears for every user that I try to add. Thank you for your help! Lieven From sw-lists at onyx.net Mon Jun 2 08:50:00 2003 From: sw-lists at onyx.net (Simon Woodward) Date: 02 Jun 2003 13:50:00 +0100 Subject: [rt-users] RT3 speed thread In-Reply-To: <20030529230212.GR23719@fsck.com> References: <20030529153036.A33AB4C43A@smtp.us2.messagingengine.com> <20030529223644.GA571@luggage> <1054248970.1055.233.camel@mattswrk> <20030529230212.GR23719@fsck.com> Message-ID: <1054558199.10764.10319.camel@brockrigg.onyx.net> > Yes. And Mysql 4.0 is _strongly_ recommended for RT3. For high loads, > RT 3.23 isn't the right answer. Yup, and I was using MySQL 4 and spent far too long with an unusable RT3. I have for obvious operational reasons been forced to go back to RT2 and am not overly keen on trying the experiment again because of all the hassle and time it cost me last time. (NB: that probably seemed harsh ... wasn't a dig or a flame, just a comment on my experience ... if it wasn't so important, and I had more time to play, wouldn't have been such an issue). The last time I spoke about this, I was discussing about the extraordinary amount of ACL lookups that appeared to be causing the speed issue ... has anyone had any more experience of this ?? Cheers, Simon. From derek at csolve.net Mon Jun 2 09:08:26 2003 From: derek at csolve.net (Derek Buttineau) Date: Mon, 02 Jun 2003 09:08:26 -0400 Subject: [rt-users] Odd RTFM issues Message-ID: <3EDB4C4A.4030306@csolve.net> I have a couple odd issues to do with RTFM, which just may be something odd I'm missing. The module itself seems to work fine, logged in I can search through articles and read them, but even when I set read access to everyone to a class, when you go to the /NoAuth/RTFM index, nothing lists at all in the class drop down list. Not sure what I'm missing, guessing it's some form of permission but not sure what, I've set SeeClass and ShowArticle on Everyone for the class I'm testing with. The other issue I've encountered with it, is the Modify Group Permission panel in the class administration. While I can add permissions through it to a group, it fails to remove any permissions, dying with: System ErrorRights could not be revoked for RT::FM::Class Anyone know what I might be missing on the first part? Thanks, Derek From brent at telecom1.com Mon Jun 2 09:16:33 2003 From: brent at telecom1.com (Brent Geach) Date: Mon, 2 Jun 2003 14:16:33 +0100 Subject: [rt-users] Mysql Searchbuilder? In-Reply-To: <3EDB2BEA.803@inode.at> References: <20030530103840.GB3170@telecom1.com> <3EDB2BEA.803@inode.at> Message-ID: <20030602131633.GL3066@telecom1.com> Converted all tables over to innodb and upgraded mysql to 4.0.1 Now am seeing this: [Mon Jun 2 13:12:47 2003] [warning]: DBD::mysql::st execute failed: Lock wait timeout exceeded; Try restarting transaction at /usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 385. (/export/www/new/rt3/lib/RT.pm:226) [Mon Jun 2 13:12:47 2003] [warning]: RT::Handle=HASH(0x90e5d3c) couldn't execute the query 'INSERT INTO Tickets (Subject, Status, Queue, Creator, Owner, LastUpdatedBy, Type, Starts, Resolved, Created, Priority, Due, LastUpdated) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at /usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 392. (/export/www/new/rt3/lib/RT.pm:226) Am I still missing something in my mysql config. I set the buffers and cache etc for innodb to 512M etc etc On Mon, 02 Jun 2003, Reini Urban wrote: > This is because of mysql's MyISAM architecture. > I would suggest to convert the table to type=InnoDB which does only > row-level locking, instead of table-locking on every update. > > Here any previous update query is too slow (attachments are quite large) > and the insert is refused. Select's are also refused on MyISAM, but not > on InnoDB. > > Brent Geach wrote: > >Not sure what this is telling me but I see it every now and then in my rt > >logs: > > > >[Fri May 30 10:30:26 2003] [warning]: DBD::mysql::st execute failed: MySQL > >server has gone away at > >/usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 385. > > (/export/www/new/rt3/lib/RT.pm:226) > >[Fri May 30 10:30:26 2003] [warning]: RT::Handle=HASH(0x9d83d60) couldn't > >execute the query 'INSERT INTO Attachments (Subject, ContentType, Filename, > >Headers, Creator, Parent, Created, ContentEncoding, Content, TransactionId) > >VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at > >/usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 392. > > (/export/www/new/rt3/lib/RT.pm:226) > >[Fri May 30 10:30:26 2003] [info]: RT::Scrip=HASH(0x9f53b58): Couldn't > >prepare > >Open Tickets (/export/www/new/rt3/lib/RT/Scrip_Overlay.pm:338) > > > >This is when someone is trying to email an attachment into rt and the > >attachments then fail > >this is on rt3.0.2 and DBISearchbuilder0.81_04 > -- > Reini Urban - Programmer - http://inode.at > -- Regards, Brent /"\ \ / Linux Registered X ASCII Ribbon Campaign User #309941 / \ Against HTML Mail From sw-lists at onyx.net Mon Jun 2 09:18:20 2003 From: sw-lists at onyx.net (Simon Woodward) Date: 02 Jun 2003 14:18:20 +0100 Subject: [rt-users] RT3 speed thread In-Reply-To: <20030602131211.GA93842@dt5.dev.de.cw.net> References: <20030529153036.A33AB4C43A@smtp.us2.messagingengine.com> <20030529223644.GA571@luggage> <1054248970.1055.233.camel@mattswrk> <20030529230212.GR23719@fsck.com> <1054558199.10764.10319.camel@brockrigg.onyx.net> <20030602131211.GA93842@dt5.dev.de.cw.net> Message-ID: <1054559900.20958.10344.camel@brockrigg.onyx.net> > Can you give some hard numbers on how slow RT3 gets ? While it isn't > fast, I currently do not see that the database is the bottleneck. > But I only have about two hundred tickets in the database, maybe it is > a scaling problem. Hard and fast numbers ? Anything from about 1 to 5(+) minutes from clicking a link to having the results displayed. Watching MySQL logging as it goes through, it seems to be just ACL lookup after ACL lookup until the page eventually displays. I did however also wonder if it was a scaling problem, as my stats are (or when I was testing RT3 were) in the region of: Users: 12828 Groups: 170161 GroupMembers: 114993 CachedGroupMembers: 387317 Queues: 20 ACL: 201 Tickets: 39308 Transactions: 149330 Cheers, Simon. PS: As you will note, I have cc'd this back to the list as I think any open discussion we can have on this in order to resolve the problem is only going to benefit everyone. From gnostic at revahertz.com Mon Jun 2 10:26:06 2003 From: gnostic at revahertz.com (Joseph Gosselin) Date: Mon, 2 Jun 2003 10:26:06 -0400 Subject: [rt-users] Multiple sort criteria? Message-ID: <20030602142606.GC19918@aleph> I am curious, how difficult would it be to implement a means by which a person can sort by multiple critera, in much the same way that one can search by multiple criteria? The stackable search method is well-loved here, but some people would like to be able to say, sort search results by Priority, then by user, or something along those lines. If such functionality were feasible to add to RT, would it be something we should do ourselves, or is it already planned for a future upgrade? Thanks for helping with my musing on this one... -- Joe Gosselin Jr. System Administrator -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 189 bytes Desc: not available URL: From derek at csolve.net Mon Jun 2 10:37:18 2003 From: derek at csolve.net (Derek Buttineau) Date: Mon, 02 Jun 2003 10:37:18 -0400 Subject: [rt-users] Still a MIME/HTML issue with rt-mailgate? Message-ID: <3EDB611E.5080302@csolve.net> Read a few threads where it sounded like others were having similar problems with the rt-mailgate in rt3-0-2, though I'm unclear if there's been a resolution to it? The issue I'm experiencing is that when I send a text message through the mailgate, regardless of size it appears in the queue as intended. However if I reformat the same message to use some HTML encoding the message cuts off and truncates. I've even tried going up to the 3.0.3 development version, but I experience the same problems there as well. Any suggestions or solutions would be greatly appreciated. Thanks, Derek From mlelstv at dev.de.cw.net Mon Jun 2 10:40:09 2003 From: mlelstv at dev.de.cw.net (Michael van Elst) Date: Mon, 2 Jun 2003 16:40:09 +0200 Subject: [rt-users] RT3 speed thread In-Reply-To: <1054559900.20958.10344.camel@brockrigg.onyx.net> References: <20030529153036.A33AB4C43A@smtp.us2.messagingengine.com> <20030529223644.GA571@luggage> <1054248970.1055.233.camel@mattswrk> <20030529230212.GR23719@fsck.com> <1054558199.10764.10319.camel@brockrigg.onyx.net> <20030602131211.GA93842@dt5.dev.de.cw.net> <1054559900.20958.10344.camel@brockrigg.onyx.net> Message-ID: <20030602144008.GA95891@dt5.dev.de.cw.net> On Mon, Jun 02, 2003, Simon Woodward wrote: > Anything from about 1 to 5(+) minutes from clicking a link to having the > results displayed. What kind of link ? View a single ticket ? Search tickets ? > Watching MySQL logging as it goes through, it seems to be just ACL lookup after > ACL lookup until the page eventually displays. You could do thousands of ACL lookups per minute. Any rough number on how many queries before the page displays ? I found that a simple creation of a single ticket using the mailgate for an existing user takes _113_ SQL commands (21 * insert, 12 * update, 80 * select). But that's still only 2 seconds and about 30% of the CPU time. Greetings, -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From les at futuresource.com Mon Jun 2 12:23:55 2003 From: les at futuresource.com (Les Mikesell) Date: Mon, 2 Jun 2003 11:23:55 -0500 Subject: [rt-users] RT3 speed thread In-Reply-To: <20030602144008.GA95891@dt5.dev.de.cw.net> Message-ID: > From: Michael van Elst > > You could do thousands of ACL lookups per minute. Any rough number on how > many queries before the page displays ? I've seen MySQL (in other situations) become very slow if it must perform a multi-table join as part of a query operation and the temporary table exceeds the memory buffer making the subsequent sort happen in disk files. Response can drop from seconds to minutes at that threshold. --- Les Mikesell les at futuresource.com From jason-alexander at uiowa.edu Mon Jun 2 12:48:16 2003 From: jason-alexander at uiowa.edu (Jason Alexander) Date: Mon, 02 Jun 2003 11:48:16 -0500 Subject: [rt-users] Filling Custom Fields from E-mail Message-ID: <5.2.1.1.2.20030602114707.0203c9e8@blue.weeg.uiowa.edu> Hello, We have setup RT3 with a few custom fields. I would like to fill some of those fields from the E-mails that we are injecting into the system. What would be the best way to do this. Thanks Jason *************************************************** Jason Alexander Senior Security Analyst CIO Office, The University of Iowa 300-28 University Services Building jason-alexander at uiowa.edu / 319-335-6174 *************************************************** From jesse at bestpractical.com Mon Jun 2 12:48:56 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 2 Jun 2003 12:48:56 -0400 Subject: [rt-users] Mysql Searchbuilder? In-Reply-To: <20030602131633.GL3066@telecom1.com> References: <20030530103840.GB3170@telecom1.com> <3EDB2BEA.803@inode.at> <20030602131633.GL3066@telecom1.com> Message-ID: <20030602164856.GB10811@fsck.com> On Mon, Jun 02, 2003 at 02:16:33PM +0100, Brent Geach wrote: > Converted all tables over to innodb and upgraded mysql to 4.0.1 you mean mysql 4.0.13, right? -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Mon Jun 2 12:49:41 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 2 Jun 2003 12:49:41 -0400 Subject: [rt-users] RT3 speed thread In-Reply-To: <1054559900.20958.10344.camel@brockrigg.onyx.net> References: <20030529153036.A33AB4C43A@smtp.us2.messagingengine.com> <20030529223644.GA571@luggage> <1054248970.1055.233.camel@mattswrk> <20030529230212.GR23719@fsck.com> <1054558199.10764.10319.camel@brockrigg.onyx.net> <20030602131211.GA93842@dt5.dev.de.cw.net> <1054559900.20958.10344.camel@brockrigg.onyx.net> Message-ID: <20030602164941.GC10811@fsck.com> On Mon, Jun 02, 2003 at 02:18:20PM +0100, Simon Woodward wrote: > > > Can you give some hard numbers on how slow RT3 gets ? While it isn't > > fast, I currently do not see that the database is the bottleneck. > > But I only have about two hundred tickets in the database, maybe it is > > a scaling problem. > > Hard and fast numbers ? > > Anything from about 1 to 5(+) minutes from clicking a link to having the > results displayed. > > Watching MySQL logging as it goes through, it seems to be just ACL lookup after > ACL lookup until the page eventually displays. So. I _believe_ that 3.0.3pre1 fixes this issue. I'd love to know if that's the case for you. -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From mick at onramp.ca Mon Jun 2 13:00:28 2003 From: mick at onramp.ca (Mick Szucs) Date: 02 Jun 2003 13:00:28 -0400 Subject: [rt-users] RT3 speed thread In-Reply-To: <20030602164941.GC10811@fsck.com> References: <20030529153036.A33AB4C43A@smtp.us2.messagingengine.com> <20030529223644.GA571@luggage> <1054248970.1055.233.camel@mattswrk> <20030529230212.GR23719@fsck.com> <1054558199.10764.10319.camel@brockrigg.onyx.net> <20030602131211.GA93842@dt5.dev.de.cw.net> <1054559900.20958.10344.camel@brockrigg.onyx.net> <20030602164941.GC10811@fsck.com> Message-ID: <1054573227.2636.139.camel@hal9000.internal.onramp.ca> On Mon, 2003-06-02 at 12:49, Jesse Vincent wrote: > > Anything from about 1 to 5(+) minutes from clicking a link to having the > > results displayed. > > > > Watching MySQL logging as it goes through, it seems to be just ACL lookup after > > ACL lookup until the page eventually displays. > > > So. I _believe_ that 3.0.3pre1 fixes this issue. I'd love to know if > that's the case for you. FTR - I'm finding rt 3.0.3pre1 much much faster in the search department. Many thanks. The speed loading search pages was getting to be a little worrying - now everything just flies. Now if I could just get to the bottom of this Storable.pm issue :) Redhat 9, MySQL 3.23.56. Thanks, Mick From jgedeon at qualcomm.com Mon Jun 2 13:02:30 2003 From: jgedeon at qualcomm.com (John Gedeon) Date: Mon, 02 Jun 2003 10:02:30 -0700 Subject: [rt-users] RT2 web interface is slow Message-ID: <5.1.0.14.2.20030602093422.03835a60@unixmail.qualcomm.com> Hi I am running RT 2.0.15 on a solaris. The web interface is slow when there are 10 people looking at there tickets at the same time. I know its not the machine since mason_handler is using 20% of the processor and the other 70% is free. I think it maybe mason_handler trying to keep up or the connection to the database being a little slow since we are using Oracle. Can anyone suggest how to speed up the web interface? Is there a way to run multiple mason_handlers like apache runs multiple webservers? I've looked in the RTFM and only saw stuff relating to databases and apache which in our case isn't the issue from what I have seen. Any suggestions welcome John -- <>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge him, and he will make your paths straight." From jesse at bestpractical.com Mon Jun 2 13:10:36 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 2 Jun 2003 13:10:36 -0400 Subject: [rt-users] Still a MIME/HTML issue with rt-mailgate? In-Reply-To: <3EDB611E.5080302@csolve.net> References: <3EDB611E.5080302@csolve.net> Message-ID: <20030602171036.GD10811@fsck.com> HTML mail is avaialble via the "Download" link. Displaying HTML is a security issue that would make RT vulnerable to "Cross Site Scripting" attacks. On Mon, Jun 02, 2003 at 10:37:18AM -0400, Derek Buttineau wrote: > Read a few threads where it sounded like others were having similar > problems with the rt-mailgate in rt3-0-2, though I'm unclear if there's > been a resolution to it? > > The issue I'm experiencing is that when I send a text message through > the mailgate, regardless of size it appears in the queue as intended. > However if I reformat the same message to use some HTML encoding the > message cuts off and truncates. > > I've even tried going up to the 3.0.3 development version, but I > experience the same problems there as well. > > Any suggestions or solutions would be greatly appreciated. > > Thanks, > > Derek > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Mon Jun 2 13:21:59 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 2 Jun 2003 13:21:59 -0400 Subject: [rt-users] RT3 speed thread In-Reply-To: <1054558199.10764.10319.camel@brockrigg.onyx.net> References: <20030529153036.A33AB4C43A@smtp.us2.messagingengine.com> <20030529223644.GA571@luggage> <1054248970.1055.233.camel@mattswrk> <20030529230212.GR23719@fsck.com> <1054558199.10764.10319.camel@brockrigg.onyx.net> Message-ID: <20030602172159.GG10811@fsck.com> > The last time I spoke about this, I was discussing about the extraordinary > amount of ACL lookups that appeared to be causing the speed issue ... has > anyone had any more experience of this ?? That was actually a symptom of another bug that caused a number of tickets to be loaded that should only have been counted. -j > > Cheers, > > Simon. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From mick at onramp.ca Mon Jun 2 15:42:04 2003 From: mick at onramp.ca (Mick Szucs) Date: 02 Jun 2003 15:42:04 -0400 Subject: [rt-users] Control Return-Path under Qmail Message-ID: <1054582924.2636.168.camel@hal9000.internal.onramp.ca> Using Qmail, the Return-Path (SMTP FROM) of messages sent by RT appears as (the account of whoever last restarted HTTPD)@(machine running RT) I'm using 'sendmailpipe' and /var/qmail/bin/sendmail. Any easy way to control this? Thanks, Mick From jgedeon at qualcomm.com Mon Jun 2 16:56:46 2003 From: jgedeon at qualcomm.com (John Gedeon) Date: Mon, 02 Jun 2003 13:56:46 -0700 Subject: [rt-users] RT2 web interface is slow In-Reply-To: <20030602135451.A57955@ns.museum.rain.com> References: <5.1.0.14.2.20030602093422.03835a60@unixmail.qualcomm.com> <5.1.0.14.2.20030602093422.03835a60@unixmail.qualcomm.com> Message-ID: <5.1.0.14.2.20030602135600.068943c8@unixmail.qualcomm.com> At 01:54 PM 6/2/2003, James Long wrote: > > I am running RT 2.0.15 on a solaris. The web interface is slow when > > there are 10 people looking at there tickets at the same time. I know its > > not the machine since mason_handler is using 20% of the processor and the > > other 70% is free. I think it maybe mason_handler trying to keep up or > the > > connection to the database being a little slow since we are using Oracle. > > Can anyone suggest how to speed up the web interface? Is there a way to > run > > multiple mason_handlers like apache runs multiple webservers? I've looked > > in the RTFM and only saw stuff relating to databases and apache which in > > our case isn't the issue from what I have seen. > > > > Any suggestions welcome > >You didn't post any info about your hardware. > >I run RT3 on FreeBSD, but when I had slowness problems, it was due >to lack of physical RAM causing lots of VM paging. Contemplate >the amount of RAM in your system. solaris 2.8 dual 750 mhz 2 gigs ram the machine doesn't seem to be doing much though. John -- <>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge him, and he will make your paths straight." From rcassily at DENOVIS.COM Mon Jun 2 18:06:55 2003 From: rcassily at DENOVIS.COM (Cassily, Ryan) Date: Mon, 2 Jun 2003 18:06:55 -0400 Subject: [rt-users] rt-mailgate Message-ID: I could use some help with troubleshooting what I think is an rt-mailgate problem. Here's the current config I have in place: RedHat 8.0 Sendmail 8.12.5.7 Mysql 4.0.12 Apache 1.3 / Modperl1 I can send email out to external addresses when I generate a ticket from within rt, but I cannot generate a ticket via email in to rt. Here is what I see in the mailog: Jun 2 17:13:49 rttracker sendmail[801]: h52LDnQS000801: from=, size=541, class=0, nrcpts=1, msgid=, proto=ESMTP, daemon=Daemon0, relay=exchsrvr-1.ehealthdirect.com [172.16. 5.112] Jun 2 17:13:50 rttracker sendmail[803]: h52LDnQS000801: to=, delay=00:00:01, xdelay=00:00:00, mailer =relay, pri=30537, relay=exchsrvr-1.denovis.com [172.16.5.112], dsn=2.0.0, stat=Sent ( Queued mail for delivery) Jun 2 17:13:50 rttracker sendmail[804]: h52LDoQS000804: from=, size=1048, class=0, nrcpts=1, msgid=, proto=ESMTP, daemon=Daemon0, relay=exchsrvr-1.ehealthdirect.com [172.16 .5.112] Jun 2 17:13:50 rttracker sendmail[806]: h52LDoQS000804: to=, delay=00:00:00, xdelay=00:00:00, mailer =relay, pri=31044, relay=exchsrvr-1.denovis.com [172.16.5.112], dsn=2.0.0, stat=Sent ( Queued mail for delivery) Jun 2 17:13:50 rttracker sendmail[807]: h52LDoQS000807: from=, size=1437, class=0, nrcpts=1, msgid=, proto=ESMTP, daemon=Daemon0, relay=exchsrvr-1.ehealthdirect.com [172.16 .5.112] Jun 2 17:13:50 rttracker sendmail[809]: h52LDoQS000807: to=, delay=00:00:00, xdelay=00:00:00, mailer =relay, pri=31433, relay=exchsrvr-1.denovis.com [172.16.5.112], dsn=2.0.0, stat=Sent ( Queued mail for delivery) Here is what I have placed in the aliases file: Monitor: "|/opt/rt3/bin/rt-mailgate --queue Monitor --action correspond --url http://localhost/" Monitor-comment: "|/opt/rt3/bin/rt-mailgate --queue Monitor --action comment --url http://localhost/" Is there a way to test rt-mailgate to see if it is working properly? Thanks in advance for your help. From fox-rt_users at vulpes.net Mon Jun 2 19:15:51 2003 From: fox-rt_users at vulpes.net (Jeremy Doran) Date: 02 Jun 2003 16:15:51 -0700 Subject: [rt-users] Trying to refine a search increases the number of results Message-ID: <1054595538.32620.41.camel@pictus.engr.nominum.com> Hi, We've finally moved to RT 3.0.2 and have noticed a problem with searching based on Custom Fields. Starting with a new search, I select the queue that I want - in this case, it's called DCS Queue = dcs -> 562 tickets returned. I then refine it to only open tickets Queue = dcs Status = open -> 67 tickets returned. Next, I want to refine it further to those with a Resolution (custom field) of 'Fixed' Queue = dcs Status = open CF.dcs.{Resolution} = Fixed -> 31 tickets returned. Finally, I want to add one last refinement - to return tickets in that set with another custom field, 'Requires Pullup?', that have the value of 'Yes' Queue = dcs Status = open CF.dcs.{Resolution} = Fixed CF.dcs.{Requires Pullup?} = Yes -> 45 tickets! I don't understand what it happening here. I would have thought that adding in another refinement to the search would reduce the number of tickets found, not increase them. Is this a bug, and if not, how do I get the right result of the search: (Queue = dcs) AND (Status = open) AND (Resolution = Fixed) AND (Requires Pullup? = Yes) Thanks, -- Jeremy Doran From fox-rt_users at vulpes.net Mon Jun 2 19:16:08 2003 From: fox-rt_users at vulpes.net (Jeremy Doran) Date: 02 Jun 2003 16:16:08 -0700 Subject: [rt-users] Trying to refine a search increases the number of results Message-ID: <1054595751.32627.43.camel@pictus.engr.nominum.com> Hi, We've finally moved to RT 3.0.2 and have noticed a problem with searching based on Custom Fields. Starting with a new search, I select the queue that I want - in this case, it's called DCS Queue = dcs -> 562 tickets returned. I then refine it to only open tickets Queue = dcs Status = open -> 67 tickets returned. Next, I want to refine it further to those with a Resolution (custom field) of 'Fixed' Queue = dcs Status = open CF.dcs.{Resolution} = Fixed -> 31 tickets returned. Finally, I want to add one last refinement - to return tickets in that set with another custom field, 'Requires Pullup?', that have the value of 'Yes' Queue = dcs Status = open CF.dcs.{Resolution} = Fixed CF.dcs.{Requires Pullup?} = Yes -> 45 tickets! I don't understand what it happening here. I would have thought that adding in another refinement to the search would reduce the number of tickets found, not increase them. Is this a bug, and if not, how do I get the right result of the search: (Queue = dcs) AND (Status = open) AND (Resolution = Fixed) AND (Requires Pullup? = Yes) Thanks, -- Jeremy Doran From pdh at snapgear.com Mon Jun 2 21:06:06 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 3 Jun 2003 11:06:06 +1000 Subject: [rt-users] Problems adding a user in RT 3.0.2 In-Reply-To: <5.2.0.9.0.20030601180846.03f236b8@pop.gmx.net> References: <5.2.0.9.0.20030601180846.03f236b8@pop.gmx.net> Message-ID: <20030603010606.GD2081@luggage> Lieven wrote: > error: RT::User::crit Unimplemented in RT::User. > (/opt/rt3/lib/RT/User_Overlay.pm line 296) Replace any occurrences of '$self->crit' with '$RT::Logger->crit' in User_Overlay and Group_Overlay. That won't fix your problem, but at least you'll get the correct error, which is: "Couldn't stash the user in groumembers" (sic) No, I don't know offhand why you'd be getting that, but someone else might.... -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From jennyw at dangerousideas.com Mon Jun 2 23:24:19 2003 From: jennyw at dangerousideas.com (jennyw) Date: Mon, 2 Jun 2003 20:24:19 -0700 Subject: [rt-users] rt-mailgate In-Reply-To: References: Message-ID: <20030603032419.GA5326@dangerousideas.com> Out of curiosity, have you set permissions for the everyone group so that they can create tickets? I recently setup rt for the first time and I neglected to set permissions at first. The clue was log entries in the syslog file, not in mail.log. Jen On Mon, Jun 02, 2003 at 06:06:55PM -0400, Cassily, Ryan wrote: > I could use some help with troubleshooting what I think is an rt-mailgate problem. Here's the current config I have in place: > > RedHat 8.0 > Sendmail 8.12.5.7 > Mysql 4.0.12 > Apache 1.3 / Modperl1 > > I can send email out to external addresses when I generate a ticket from within rt, but I cannot generate a ticket via email in to rt. Here is what I see in the mailog: > > Jun 2 17:13:49 rttracker sendmail[801]: h52LDnQS000801: from=, size=541, class=0, nrcpts=1, msgid= B02D4B8DB479C5796346243ECC11 at exchsrvr-1.ehealthdirect.com>, proto=ESMTP, daemon=Daemon0, relay=exchsrvr-1.ehealthdirect.com [172.16. > 5.112] > Jun 2 17:13:50 rttracker sendmail[803]: h52LDnQS000801: to=, delay=00:00:01, xdelay=00:00:00, mailer > =relay, pri=30537, relay=exchsrvr-1.denovis.com [172.16.5.112], dsn=2.0.0, stat=Sent ( rvr-1.ehealthdirect.com> Queued mail for delivery) > Jun 2 17:13:50 rttracker sendmail[804]: h52LDoQS000804: from=, size=1048, class=0, nrcpts=1, msgid= 0B02D4B8DB479C5796346243ECC11 at exchsrvr-1.ehealthdirect.com>, proto=ESMTP, daemon=Daemon0, relay=exchsrvr-1.ehealthdirect.com [172.16 > .5.112] > Jun 2 17:13:50 rttracker sendmail[806]: h52LDoQS000804: to=, delay=00:00:00, xdelay=00:00:00, mailer > =relay, pri=31044, relay=exchsrvr-1.denovis.com [172.16.5.112], dsn=2.0.0, stat=Sent ( rvr-1.ehealthdirect.com> Queued mail for delivery) > Jun 2 17:13:50 rttracker sendmail[807]: h52LDoQS000807: from=, size=1437, class=0, nrcpts=1, msgid= 0B02D4B8DB479C5796346243ECC11 at exchsrvr-1.ehealthdirect.com>, proto=ESMTP, daemon=Daemon0, relay=exchsrvr-1.ehealthdirect.com [172.16 > .5.112] > Jun 2 17:13:50 rttracker sendmail[809]: h52LDoQS000807: to=, delay=00:00:00, xdelay=00:00:00, mailer > =relay, pri=31433, relay=exchsrvr-1.denovis.com [172.16.5.112], dsn=2.0.0, stat=Sent ( rvr-1.ehealthdirect.com> Queued mail for delivery) > > Here is what I have placed in the aliases file: > > Monitor: "|/opt/rt3/bin/rt-mailgate --queue Monitor --action > correspond --url http://localhost/" > Monitor-comment: "|/opt/rt3/bin/rt-mailgate --queue Monitor --action > comment --url http://localhost/" > > Is there a way to test rt-mailgate to see if it is working properly? Thanks in advance for your help. > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From pape-rt at inf.fu-berlin.de Tue Jun 3 02:48:23 2003 From: pape-rt at inf.fu-berlin.de (Dirk Pape) Date: Tue, 03 Jun 2003 08:48:23 +0200 Subject: [rt-users] Filling Custom Fields from E-mail In-Reply-To: <5.2.1.1.2.20030602114707.0203c9e8@blue.weeg.uiowa.edu> References: <5.2.1.1.2.20030602114707.0203c9e8@blue.weeg.uiowa.edu> Message-ID: <2147483647.1054630103@[10.0.255.35]> Hello Jason, --Am Montag, 2. Juni 2003 11:48 Uhr -0500 schrieb Jason Alexander : > We have setup RT3 with a few custom fields. I would like to fill some of > those fields from the E-mails that we are injecting into the system. > What would be the best way to do this. I have set up a scrip with the following settings as a proof of concept (Please see the explanation below!). I will develop this further soon: On Create Custom Action prepare: return(1); Custom Action cleanup: my $Ticket = $self->TicketObj; my $Transaction = $self->TransactionObj; my $mailer = $Transaction->Attachments->First->GetHeader('X-Mailer'); my $cf = new RT::CustomField($RT::SystemUser); my $id; my $msg; #$RT::Logger->debug("load cf mailer"); ($id,$msg) = $cf->LoadByNameAndQueue (Name=>'mailer', Queue=>0); #$RT::Logger->debug("load cf done: $id $msg"); $RT::Logger->debug("add cf mailer ($mailer)"); ($id,$msg) = $Ticket->AddCustomFieldValue (Field => $cf, Value => $mailer); $RT::Logger->debug("add cf done: $id $msg"); return(1); You can strip the debug code from the code. Explanation: I decided to use headers of the email to transport structured data. We will later provide a Webform to compose a email and send it to a RT-System. All structured data will be coded in X-Headers and unstructured data goes into the mail body. So the given scrip extracts the value of the "X-Mailer"-Header into a custom field which must exists globally. Any other header will be good, too. You can even modify it, by grabbing keywords out of the body. In future I will make this cistomizable by a template, which consists of triples: (HeaderFieldName, TargetCustomFieldName, substitution code), where the substitution code is basicly a s/// command, which converts the found header value to the customFieldValue. Dirk. From nsinghal at osi-tech.com Tue Jun 3 02:58:11 2003 From: nsinghal at osi-tech.com (Nitin Singhal) Date: Tue, 3 Jun 2003 12:28:11 +0530 Subject: [rt-users] Simon Cozen Statistics Package Message-ID: <001e01c3299d$7f50c570$b503a8c0@NitinSinghal> Hi I am looking for a statistical package that can do some basic analysis of the system, ageing reports, summaries, etc. Tried some of the available reports/statistics packages for RT available on the net. But they are very basic and not of much use. In the manual Simon Cozen Statistics Package is mentioned but the link given does not work (http://users.ox.ac.uk/~simon/stats.tar.gz). If anyone has any idea regarding this package or any other statistical package then please do let me know. I am using RT version 2. Regards Nitin Singhal -------------- next part -------------- An HTML attachment was scrubbed... URL: From lincoln at unit.liu.se Tue Jun 3 03:17:33 2003 From: lincoln at unit.liu.se (Jonas Lincoln) Date: Tue, 03 Jun 2003 09:17:33 +0200 Subject: [rt-users] Removing Deleted Tickets Message-ID: <3EDC4B8D.9030600@unit.liu.se> What is the correct way to go if I want to remove all tickets marked as "deleted"? /Jonas From awahlfeldt at subshell.com Tue Jun 3 05:08:16 2003 From: awahlfeldt at subshell.com (Andreas Wahlfeldt) Date: Tue, 3 Jun 2003 11:08:16 +0200 Subject: [rt-users] Simon Cozen Statistics Package Message-ID: <004f01c329af$ab8f3290$0f00000a@bernoulli> hi nitin, i read your posting in the rt mailinglist. i included a file named 'stats.tar.gz' from my 'private' rt-download-archive. since i played around with lots of rt-extensions, i'm not realy sure if this file is "Simon Cozen Statistics Package", or something else giving you some other kind of rt-reports. as far as i remember you want to have gd:graph installed to get this one working. sorry if i can't be more specific, i just played with it. cu andreas __________________________ Andreas Wahlfeldt subshell GmbH Weidenallee 1 20357 Hamburg t +49.40. 431 362-25 f +49.40. 431 362-29 e awahlfeldt at subshell.com __________________________ Message: 12 From: "Nitin Singhal" To: Date: Tue, 3 Jun 2003 12:28:11 +0530 Subject: [rt-users] Simon Cozen Statistics Package This is a multi-part message in MIME format. ------=_NextPart_000_001F_01C329CB.99090170 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hi I am looking for a statistical package that can do some basic analysis of the system, ageing reports, summaries, etc. Tried some of the available reports/statistics packages for RT available on the net. But they are very basic and not of much use. In the manual Simon Cozen Statistics Package is mentioned but the link given does not work (http://users.ox.ac.uk/~simon/stats.tar.gz). If anyone has any idea regarding this package or any other statistical package then please do let me know. I am using RT version 2. Regards Nitin Singhal -------------- next part -------------- A non-text attachment was scrubbed... Name: stats.tar.gz Type: application/x-gzip Size: 3226 bytes Desc: not available URL: From hwagener at hamburg.fcb.com Tue Jun 3 06:18:21 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Tue, 3 Jun 2003 12:18:21 +0200 Subject: [rt-users] Simon Cozen Statistics Package In-Reply-To: <001e01c3299d$7f50c570$b503a8c0@NitinSinghal> References: <001e01c3299d$7f50c570$b503a8c0@NitinSinghal> Message-ID: <20030603101821.GA12156@hamburg.fcb.com> On Tue, Jun 03, 2003 at 12:28:11PM +0530, Nitin Singhal wrote: > > Hi > > > In the manual Simon Cozen Statistics Package is mentioned but the link > given does not work ([1]http://users.ox.ac.uk/~simon/stats.tar.gz). > The correct link is http://www.tzi.de/~hollow/stats.tar.gz I have officially taken over maintainership of the package, but haven't gotten around to doing much with it. Benjamin Boksa also did some work, which might be available somewhere else. Regards, Harald From Nir at chipx.co.il Tue Jun 3 09:05:04 2003 From: Nir at chipx.co.il (Nir Dvir) Date: Tue, 3 Jun 2003 16:05:04 +0300 Subject: [rt-users] Multipule email addresses / aliases in rt2 db Message-ID: <200306031309.h53D9DC05389@yoda.chipx.co.il> Hi I have users with multipule email addreses or email aliaeses. The most common will be Name_Surname at doamin.whatever and the other will be username at domain.whatever How can I make sure that the tickets created by Name_Surname at doamin.whatever and username at domain.whatever will show as belonged to the same user who logs in by the usename. I tired to add alias in the email field, but it did not work. Nir -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: a/octet-stream Size: 2743 bytes Desc: not available URL: From martin.schapendonk at whitehorses.nl Tue Jun 3 09:17:18 2003 From: martin.schapendonk at whitehorses.nl (Martin Schapendonk) Date: Tue, 3 Jun 2003 15:17:18 +0200 Subject: [rt-users] Multipule email addresses / aliases in rt2 db In-Reply-To: <200306031309.h53D9DC05389@yoda.chipx.co.il> Message-ID: Hi, You'll want to take a look at the Canonicalize routine in your siteconfig. Make it include a mapping from one email to the other for all users to catch these cases. Regards, Martin From khera at kcilink.com Tue Jun 3 09:51:32 2003 From: khera at kcilink.com (Vivek Khera) Date: Tue, 3 Jun 2003 09:51:32 -0400 Subject: [rt-users] Removing Deleted Tickets In-Reply-To: <3EDC4B8D.9030600@unit.liu.se> References: <3EDC4B8D.9030600@unit.liu.se> Message-ID: <16092.42980.847988.331740@yertle.int.kciLink.com> >>>>> "JL" == Jonas Lincoln writes: JL> What is the correct way to go if I want to remove all tickets marked as JL> "deleted"? Assume you mean marked "dead" and for RT2. Someone here posted a script to do that a while back. What I did was add referential constraints to the database with cascading deletes, and then I do this: delete from tickets where status='dead' I posted the constraints here last week. They don't work for mysql with the default setup for RT2. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Vivek Khera, Ph.D. Khera Communications, Inc. Internet: khera at kciLink.com Rockville, MD +1-240-453-8497 AIM: vivekkhera Y!: vivek_khera http://www.khera.org/~vivek/ From rcassily at DENOVIS.COM Tue Jun 3 09:51:44 2003 From: rcassily at DENOVIS.COM (Cassily, Ryan) Date: Tue, 3 Jun 2003 09:51:44 -0400 Subject: [rt-users] rt-mailgate Message-ID: I added the hostname of the machine to the local-host-names file. It looks like sendmail is now trying to deliver the mail to rt but the service is unavailable. I have attached part of the log. The first part is the successful ticket created and emailed out from the web interface, the next is the failure when sending an email from the exchange server. -----Original Message----- From: Michael van Elst [mailto:mlelstv at dev.de.cw.net] Sent: Monday, June 02, 2003 6:32 PM To: Cassily, Ryan Subject: Re: [rt-users] rt-mailgate On Mon, Jun 02, 2003, Cassily, Ryan wrote: > Jun 2 17:13:50 rttracker sendmail[803]: h52LDnQS000801: to=, delay=00:00:01, xdelay=00:00:00, mailer > =relay, pri=30537, relay=exchsrvr-1.denovis.com [172.16.5.112], dsn=2.0.0, stat=Sent ( rvr-1.ehealthdirect.com> Queued mail for delivery) This says that the mail was forwarded to exchsrvr-1.denovis.com, which seems to be a mail hub (MS exchange ?). I guess that you want the mail to be delivered locally. You need to configure sendmail to accept and deliver mails to rttracker.denovis.com. This is normally done by adding a line with this hostname to the sendmail.cw file. > Is there a way to test rt-mailgate to see if it is working properly? Thanks in advance for your help. Just pipe a mail in standard (RFC2822) format to rt-mailgate. I.e. cat my-mail | rt-mailgate --action correspond --queue xyz --url http://localhost/ Greetings, -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS -------------- next part -------------- An embedded and charset-unspecified text was scrubbed... Name: log.txt URL: From gst at volke.de Tue Jun 3 09:57:36 2003 From: gst at volke.de (Stever, Gregor) Date: Tue, 3 Jun 2003 15:57:36 +0200 Subject: [rt-users] Problem installing rt_3.0.3pre1 Message-ID: <50362EC956CBD411A339009027F6257E013DD431@mailserver.volke.de> Hello! installing rt_3_0_2 on Linux with postgres works fine but rt_3.0.3pre1 run into the following errors - any hints? Regards Gregor /usr/src/rt-3-0-3pre1 > make initialize-database /usr/bin/perl //usr/sys/rt_3.0.3pre1/sbin/rt-setup-database --action init --dba root --prompt-for-dba-password In order to create a new database and grant RT access to that database, this script needs to connect to your Pg instance on localhost as root. Please specify that user's database password below. If the user has no database password, just press return. Password: Now creating a database for RT. Creating Pg database rt3. Now populating database schema. Creating database schema. NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?attachments_pkey? f?r Tabelle ?attachments? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?queues_pkey? f?r Tabelle ?queues? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?links_pkey? f?r Tabelle ?links? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?principals_pkey? f?r Tabelle ?principals? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?groups_pkey? f?r Tabelle ?groups? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?scripconditions_pkey? f?r Tabelle ?scripconditions? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?transactions_pkey? f?r Tabelle ?transactions? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?scrips_pkey? f?r Tabelle ?scrips? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?acl_pkey? f?r Tabelle ?acl? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?groupmembers_pkey? f?r Tabelle ?groupmembers? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?cachedgroupmembers_pkey? f?r Tabelle ?cachedgroupmembers? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?users_pkey? f?r Tabelle ?users? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?tickets_pkey? f?r Tabelle ?tickets? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?scripactions_pkey? f?r Tabelle ?scripactions? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?templates_pkey? f?r Tabelle ?templates? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?ticketcustomfieldvalues_pkey? f?r Tabelle ?ticketcustomfieldvalues? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?customfields_pkey? f?r Tabelle ?customfields? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?customfieldvalues_pkey? f?r Tabelle ?customfieldvalues? NOTICE: CREATE TABLE / PRIMARY KEY erstellt implizit einen Index ?sessions_pkey? f?r Tabelle ?sessions? schema sucessfully inserted Now inserting database ACLs Now inserting RT core system objects Checking for existing system user...not found. This appears to be a new installation. Creating system user...done. Now inserting RT data Creating Superuser ACL...Creating groups...3.4.5.6.7.8.9.done. Creating users...(Error: No permission to create users)0.(Error: No permission to create users)0.done. Creating ACL...[Tue Jun 3 13:26:42 2003] [crit]: 1 (/usr/sys/rt_3.0.3pre1/lib/RT/ACE_Overlay.pm:884) [Tue Jun 3 13:26:42 2003] [crit]: Can't load a principal for id (/usr/sys/rt_3.0.3pre1/lib/RT/ACE_Overlay.pm:885) Principal not found..[Tue Jun 3 13:26:42 2003] [crit]: 1 (/usr/sys/rt_3.0.3pre1/lib/RT/ACE_Overlay.pm:884) [Tue Jun 3 13:26:42 2003] [crit]: Can't load a principal for id (/usr/sys/rt_3.0.3pre1/lib/RT/ACE_Overlay.pm:885) Principal not found..done. Creating queues...(Error: No permission to create queues)0.(Error: No permission to create queues)0.done. Creating ScripActions...1.2.3.4.5.6.7.8.9.10.11.12.13.14.15.done. Creating ScripConditions...1.2.3.4.5.6.7.8.9.done. Creating templates...........Invalid queue.Invalid queue.Invalid queue.Invalid queue.done. Creating scrips...(Error: Permission Denied) (Error: Permission Denied) (Error: Permission Denied) (Error: Permission Denied) (Error: Permission Denied) (Error: Permission Denied) (Error: Permission Denied) (Error: Permission Denied) (Error: Permission Denied) (Error: Invalid queue) (Error: Invalid queue) (Error: Invalid queue) (Error: Invalid queue) done. From nick at strongholdtech.com Tue Jun 3 10:21:50 2003 From: nick at strongholdtech.com (Nicolae P. Costescu) Date: Tue, 03 Jun 2003 10:21:50 -0400 Subject: [rt-users] Re: rt-users digest, Vol 1 #1169 - 8 msgs In-Reply-To: <20030603140006.31091.37574.Mailman@pallas.eruditorum.org> Message-ID: <5.2.1.1.2.20030603102102.00a94308@mail.strongholdtech.com> >Assume you mean marked "dead" and for RT2. > >Someone here posted a script to do that a while back. What I did was >add referential constraints to the database with cascading deletes, >and then I do this: delete from tickets where status='dead' > >I posted the constraints here last week. They don't work for mysql >with the default setup for RT2. I thought mysql didn't support cascading delete/updates since it doesn't support foreign keys? **************************************************** Nicolae P. Costescu, Ph.D. / Senior Developer Stronghold Technologies 46040 Center Oak Plaza, Suite 160 / Sterling, Va 20166 Tel: 571-434-1472 / Fax: 571-434-1478 From khera at kcilink.com Tue Jun 3 10:25:00 2003 From: khera at kcilink.com (Vivek Khera) Date: Tue, 3 Jun 2003 10:25:00 -0400 Subject: [rt-users] Re: rt-users digest, Vol 1 #1169 - 8 msgs In-Reply-To: <5.2.1.1.2.20030603102102.00a94308@mail.strongholdtech.com> References: <20030603140006.31091.37574.Mailman@pallas.eruditorum.org> <5.2.1.1.2.20030603102102.00a94308@mail.strongholdtech.com> Message-ID: <16092.44988.901033.475458@yertle.int.kciLink.com> >>>>> "NPC" == Nicolae P Costescu writes: >> I posted the constraints here last week. They don't work for mysql >> with the default setup for RT2. NPC> I thought mysql didn't support cascading delete/updates since it doesn't NPC> support foreign keys? MySQL 4 with InnoDB tables does support referential constraints and even transactions. They claim row-level locking too, but I haven't investigated how to make that work. I'm sticking with Postgres since I already know it. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Vivek Khera, Ph.D. Khera Communications, Inc. Internet: khera at kciLink.com Rockville, MD +1-240-453-8497 AIM: vivekkhera Y!: vivek_khera http://www.khera.org/~vivek/ From lieven.tomme at aquanta.com Tue Jun 3 10:28:01 2003 From: lieven.tomme at aquanta.com (Lieven Tomme) Date: Tue, 03 Jun 2003 16:28:01 +0200 Subject: [rt-users] RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3) Message-ID: <5.2.0.9.0.20030603160005.00b1d6a0@pop.gmx.net> Hello, Since I posted this, I didn't get wiser wrestling through many posts, and I am still facing the error specified further on, upon creating any user in RT 3.0.2. FYI, I am running Red Hat 9, Perl 5.8.0, RT 3.0.2, Postfix 1.1.11, Apache 1.3.27 (httpd is running on a port > 80), to mention the core stuff. Calling out for help, help help... Thank you in advance, Lieven System error error: RT::User::crit Unimplemented in RT::User. (/opt/rt3/lib/RT/User_Overlay.pm line 296) context: ... 277: } 278: 279: # All errors returned from this routine will be in exception form. 280: local $SIG{'__DIE__'} = sub { 281: rethrow_exception( $_[0] ); 282: }; 283: 284: # 285: # $m is a dynamically scoped global containing this ... code stack: /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:281 /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm:458 /opt/rt3/lib/RT/User_Overlay.pm:296 /opt/rt3/share/html/Admin/Users/Modify.html:219 /opt/rt3/share/html/autohandler:158 raw error RT::User::crit Unimplemented in RT::User. (/opt/rt3/lib/RT/User_Overlay.pm line 296) Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 121 HTML::Mason::Exceptions::rethrow_exception('RT::User::crit Unimplemented in RT::User. (/opt/rt3/lib/RT/User_Overlay.pm line 296) ^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 281 HTML::Mason::Request::__ANON__('RT::User::crit Unimplemented in RT::User. (/opt/rt3/lib/RT/User_Overlay.pm line 296) ^J') called at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm line 458 DBIx::SearchBuilder::Record::AUTOLOAD('RT::User=HASH(0x9462050)', 'Couldn\'t stash the user in groumembers') called at /opt/rt3/lib/RT/User_Overlay.pm line 296 RT::User::Create('RT::User=HASH(0x9462050)', 'Name', 'tw3', 'EmailAddress', 'tw3 at mydomain.be') called at /opt/rt3/share/html/Admin/Users/Modify.html line 219 HTML::Mason::Commands::__ANON__('Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3', 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 133 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x945d56c)', 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3', 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1045 eval {...}('HTML::Mason::Component::FileBased=HASH(0x945d56c)', 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3', 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1039 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)', 'HTML::Mason::Component::FileBased=HASH(0x945d56c)', 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3', 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 735 HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)', 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3') called at /opt/rt3/share/html/autohandler line 158 HTML::Mason::Commands::__ANON__('Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 133 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9224034)', 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1040 eval {...}('HTML::Mason::Component::FileBased=HASH(0x9224034)', 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1039 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)', 'HASH(0x93cffa4)', 'HTML::Mason::Component::FileBased=HASH(0x9224034)', 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 336 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)', 'HASH(0x93cffa4)', 'HTML::Mason::Component::FileBased=HASH(0x9224034)', 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 336 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)', 'HASH(0x93cffa4)', 'HTML::Mason::Component::FileBased=HASH(0x9224034)', 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 296 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 787 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x8d4a9cc)', 'Apache=SCALAR(0x8d4f13c)') called at /opt/rt3/bin/webmux.pl line 118 RT::Mason::handler('Apache=SCALAR(0x8d4f13c)') called at /dev/null line 0 eval {...}('Apache=SCALAR(0x8d4f13c)') called at /dev/null line 0 From mlelstv at dev.de.cw.net Tue Jun 3 10:56:58 2003 From: mlelstv at dev.de.cw.net (Michael van Elst) Date: Tue, 3 Jun 2003 16:56:58 +0200 Subject: [rt-users] rt-mailgate In-Reply-To: References: Message-ID: <20030603145657.GA95872@sv1.dev.de.cw.net> On Tue, Jun 03, 2003, Cassily, Ryan wrote: > I added the hostname of the machine to the local-host-names file. It looks like sendmail is now trying to deliver the mail to rt but the service is unavailable. I have attached part of the log. The first part is the successful ticket created and emailed out from the web interface, the next is the failure when sending an email from the exchange server. 'Service unavailable' comes from many places. Please check wether rt-mailgate can be executed by the mailer. -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From rcassily at DENOVIS.COM Tue Jun 3 11:31:48 2003 From: rcassily at DENOVIS.COM (Cassily, Ryan) Date: Tue, 3 Jun 2003 11:31:48 -0400 Subject: [rt-users] rt-mailgate Message-ID: I executed the following and it did create tickets in the proper queue. cat test | ./rt-mailgate --action correspond --queue monitor --url http://localhost/ -----Original Message----- From: Michael van Elst [mailto:mlelstv at dev.de.cw.net] Sent: Tuesday, June 03, 2003 10:57 AM To: Cassily, Ryan Cc: Rt-Users at Lists. Fsck. Com (E-mail) Subject: Re: [rt-users] rt-mailgate On Tue, Jun 03, 2003, Cassily, Ryan wrote: > I added the hostname of the machine to the local-host-names file. It looks like sendmail is now trying to deliver the mail to rt but the service is unavailable. I have attached part of the log. The first part is the successful ticket created and emailed out from the web interface, the next is the failure when sending an email from the exchange server. 'Service unavailable' comes from many places. Please check wether rt-mailgate can be executed by the mailer. -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From mick at onramp.ca Tue Jun 3 11:35:32 2003 From: mick at onramp.ca (Mick Szucs) Date: 03 Jun 2003 11:35:32 -0400 Subject: [rt-users] Control Return-Path solved, RT-Originator question In-Reply-To: <1054582924.2636.168.camel@hal9000.internal.onramp.ca> References: <1054582924.2636.168.camel@hal9000.internal.onramp.ca> Message-ID: <1054654532.2636.270.camel@hal9000.internal.onramp.ca> On Mon, 2003-06-02 at 15:42, Mick Szucs wrote: > Using Qmail, the Return-Path (SMTP FROM) of messages sent by RT appears > as (the account of whoever last restarted HTTPD)@(machine running RT) > > I'm using 'sendmailpipe' and /var/qmail/bin/sendmail. Any easy way to > control this? For those who need to know, adding a -f postmaster\@me.com to the $SendmailArguments variable in RT_SiteConfig.pm did the trick, now the envelope has a nice Return-Path address. On a related note: is it possible to suppress the RT-Originator: field without modifying the code? We don't want to leak our personal addresses to customer correspondence, preferring that they respond only to RT. Thanks, Mick From iqbala at qwestip.net Tue Jun 3 12:37:42 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Tue, 3 Jun 2003 12:37:42 -0400 (EDT) Subject: [rt-users] Simon Cozen Statistics Package In-Reply-To: <20030603101821.GA12156@hamburg.fcb.com> Message-ID: It was very simple to implement. However the chart link is broken. Any suggestion on how to get charts working ? Thanks On Tue, 3 Jun 2003, Harald Wagener wrote: > On Tue, Jun 03, 2003 at 12:28:11PM +0530, Nitin Singhal wrote: > > > > Hi > > > > > > In the manual Simon Cozen Statistics Package is mentioned but the link > > given does not work ([1]http://users.ox.ac.uk/~simon/stats.tar.gz). > > > > The correct link is http://www.tzi.de/~hollow/stats.tar.gz > > I have officially taken over maintainership of the package, but haven't > gotten around to doing much with it. Benjamin Boksa also did some work, > which might be available somewhere else. > > Regards, > Harald > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From jesse at bestpractical.com Tue Jun 3 12:57:59 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 3 Jun 2003 12:57:59 -0400 Subject: [rt-users] RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3) In-Reply-To: <5.2.0.9.0.20030603160005.00b1d6a0@pop.gmx.net> References: <5.2.0.9.0.20030603160005.00b1d6a0@pop.gmx.net> Message-ID: <20030603165759.GM10811@fsck.com> It was a known issue that's already fixed in the repository. (and was answered on rt-users yesterday) On Tue, Jun 03, 2003 at 04:28:01PM +0200, Lieven Tomme wrote: > Hello, > Since I posted this, I didn't get wiser wrestling through many posts, and I > am still facing the error specified further on, upon creating any user in > RT 3.0.2. > FYI, I am running Red Hat 9, Perl 5.8.0, RT 3.0.2, Postfix 1.1.11, Apache > 1.3.27 (httpd is running on a port > 80), to mention the core stuff. > Calling out for help, help help... > Thank you in advance, > > Lieven > > > > System error > > error: RT::User::crit Unimplemented in RT::User. > (/opt/rt3/lib/RT/User_Overlay.pm line 296) > > context: ... > 277: } > 278: > 279: # All errors returned from this routine will be in exception form. > 280: local $SIG{'__DIE__'} = sub { > 281: rethrow_exception( $_[0] ); > 282: }; > 283: > 284: # > 285: # $m is a dynamically scoped global containing this > ... > > code stack: /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:281 > /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm:458 > /opt/rt3/lib/RT/User_Overlay.pm:296 > /opt/rt3/share/html/Admin/Users/Modify.html:219 > /opt/rt3/share/html/autohandler:158 > > raw error > > > RT::User::crit Unimplemented in RT::User. (/opt/rt3/lib/RT/User_Overlay.pm > line 296) > > > Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line > 121 > HTML::Mason::Exceptions::rethrow_exception('RT::User::crit Unimplemented in > RT::User. (/opt/rt3/lib/RT/User_Overlay.pm line 296) ^J') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 281 > HTML::Mason::Request::__ANON__('RT::User::crit Unimplemented in RT::User. > (/opt/rt3/lib/RT/User_Overlay.pm line 296) ^J') called at > /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm line 458 > DBIx::SearchBuilder::Record::AUTOLOAD('RT::User=HASH(0x9462050)', > 'Couldn\'t stash the user in groumembers') called at > /opt/rt3/lib/RT/User_Overlay.pm line 296 > RT::User::Create('RT::User=HASH(0x9462050)', 'Name', 'tw3', 'EmailAddress', > 'tw3 at mydomain.be') called at /opt/rt3/share/html/Admin/Users/Modify.html > line 219 > HTML::Mason::Commands::__ANON__('Comments', 16, 'NickName', 2, 'Address2', > 7, 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, > 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, > 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', > 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, > 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, > 'Name', 'tw3', 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', > 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, > 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, > 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, > 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', > 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', > 'tw3') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm > line 133 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x945d56c)', > 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, > 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, > 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, > 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, > 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', > 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', > 'tw3', 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, > 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, > 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, > 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, > 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', > 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', > 'tw3') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line > 1045 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x945d56c)', 'Comments', > 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', > 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', > 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', > 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', > 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, > 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3', 'Comments', > 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', > 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', > 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', > 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', > 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, > 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1039 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)', > 'HTML::Mason::Component::FileBased=HASH(0x945d56c)', 'Comments', 16, > 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', 4, > 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', > 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', > 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, > 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, > 'Address1', 6, 'Name', 'tw3', 'Comments', 16, 'NickName', 2, 'Address2', 7, > 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, > 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, > 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', > 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, > 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, > 'Name', 'tw3') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 735 > HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)', > 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, > 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, > 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, > 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, > 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', > 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', > 'tw3') called at /opt/rt3/share/html/autohandler line 158 > HTML::Mason::Commands::__ANON__('Comments', 16, 'NickName', 2, 'Address2', > 7, 'Privileged', 1, 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, > 'State', 9, 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, > 'WorkPhone', 13, 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', > 5, 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, > 'Pass1', 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, > 'Name', 'tw3') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 133 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9224034)', > 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, > 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, > 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, > 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, > 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', > 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', > 'tw3') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line > 1040 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x9224034)', 'Comments', > 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, 'FreeformContactInfo', > 4, 'City', 8, 'RealName', 1, 'State', 9, 'EmailAddress', > 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, 'Zip', 10, 'id', > 'new', 'PagerPhone', 15, 'Organization', 5, 'SetPrivileged', 1, 'Pass2', > 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', 1234, 'Gecos', 3, > 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', 'tw3') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1039 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)', > 'HASH(0x93cffa4)', 'HTML::Mason::Component::FileBased=HASH(0x9224034)', > 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, > 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, > 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, > 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, > 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', > 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', > 'tw3') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line > 336 > eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)', > 'HASH(0x93cffa4)', 'HTML::Mason::Component::FileBased=HASH(0x9224034)', > 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, > 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, > 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, > 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, > 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', > 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', > 'tw3') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line > 336 > eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)', > 'HASH(0x93cffa4)', 'HTML::Mason::Component::FileBased=HASH(0x9224034)', > 'Comments', 16, 'NickName', 2, 'Address2', 7, 'Privileged', 1, > 'FreeformContactInfo', 4, 'City', 8, 'RealName', 1, 'State', 9, > 'EmailAddress', 'tw3 at my.domain.com', 'MobilePhone', 14, 'WorkPhone', 13, > 'Zip', 10, 'id', 'new', 'PagerPhone', 15, 'Organization', 5, > 'SetPrivileged', 1, 'Pass2', 1234, 'SetEnabled', 1, 'Enabled', 1, 'Pass1', > 1234, 'Gecos', 3, 'HomePhone', 12, 'Country', 11, 'Address1', 6, 'Name', > 'tw3') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line > 296 > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)') > called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line > 134 > eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 > HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)') > called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line > 787 > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x8d4a9cc)', > 'Apache=SCALAR(0x8d4f13c)') called at /opt/rt3/bin/webmux.pl line 118 > RT::Mason::handler('Apache=SCALAR(0x8d4f13c)') called at /dev/null line 0 > eval {...}('Apache=SCALAR(0x8d4f13c)') called at /dev/null line 0 > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From amelton at gservices-us.com Tue Jun 3 13:48:54 2003 From: amelton at gservices-us.com (Andy Melton) Date: Tue, 3 Jun 2003 10:48:54 -0700 Subject: [rt-users] Restricting Queue Access Message-ID: <002901c329f8$66c8a6c0$6500a8c0@amm8200> I'm trying to restrict two different groups from seeing the queue of the other. I have two groups and two queues, and would like members of a group to be able to see only their own queue. For one queue, I have no watchers. The only users/groups with any access to the queue are members of the group I want working in the queue and system group 'Privileged'. However, when I log in as a member of the other group, i.e. the one which should not have visibility into this queue, I can display tickets and view information as though I were a member of the intended group. What could I be missing? Is there another place where I can grant/deny visibility to a queue other than in the queue itself? Thanks. Andy From josh-rt at levindustries.com Tue Jun 3 14:29:51 2003 From: josh-rt at levindustries.com (Josh Levine) Date: Tue, 3 Jun 2003 14:29:51 -0400 (EDT) Subject: [rt-users] scrip to email on new ticket Message-ID: <56670.65.160.163.3.1054664991.squirrel@www.levindustries.com> Hi, I'm trying to set up RT to send an email to a specified user (or email address or group) every time a new ticket is created. So far, I've created a new scrip with condition "On Create," and action "User Defined," but I'm having some problems trying to figure out what to put in the custom action boxes. Based on reading old posts and the code, I've been trying different variations of the following: --- Custom action preparation code: return(1); --- Custom action cleanup code: my $self=shift; push(@{$self->{'To'}}, "jlevine\@barenecessities.com"); return(1); --- but no email is being generated, and no error messages are showing up in the log files. Any ideas on where to go from here? Perhaps a good reference or example? Thanks in advance for any and all help, Josh Levine From rajiv at alum.mit.edu Tue Jun 3 15:25:03 2003 From: rajiv at alum.mit.edu (Rajiv Aaron Manglani) Date: Tue, 3 Jun 2003 15:25:03 -0400 Subject: [rt-users] invoices/billing with RT Message-ID: anyone know of an invoicing or billing system for RT ? i am looking to generate simple invoices based on RT tickets. From ParimalaRamdas at oaktech.com Tue Jun 3 16:24:35 2003 From: ParimalaRamdas at oaktech.com (ParimalaRamdas at oaktech.com) Date: Tue, 3 Jun 2003 16:24:35 -0400 Subject: [rt-users] Problem with WebExternal Auth Message-ID: Hi all, I'm new to RT and am experiencing a problem. I have WebExternal Auth set to 1 and have RT working with other content on my intranet. I want RT to use the username and password supplied when logging on to the site. How should this be accomplished? I searched through the archives and found the foll. One doc said to add require valid-user in the tag which I duly did. But when I click the link which takes me to RT, I get a screen with Login RT 2.1.88 info. Some other docs said to add AuthType Basic and AuthName "Login". This time I got an Internal Server Error. I am not sure what I'm doing wrong. As I don't know Perl, I didn't understand what autohandler does. But according to the documentation RT should use Apache's authentication if WebExternal Auth is enabled?? Someone please point me in the right direction. Thanks, Parimala. -------------- next part -------------- An HTML attachment was scrubbed... URL: From TalkLists at index-s.de Tue Jun 3 18:03:50 2003 From: TalkLists at index-s.de (Stefan Seiz) Date: Wed, 04 Jun 2003 00:03:50 +0200 Subject: [rt-users] scrip to email on new ticket In-Reply-To: <56670.65.160.163.3.1054664991.squirrel@www.levindustries.com> Message-ID: On 3.6.2003 20:29 Uhr, Josh Levine wrote: > Hi, > > I'm trying to set up RT to send an email to a specified user (or email > address or group) every time a new ticket is created. > > So far, I've created a new scrip with condition "On Create," and action > "User Defined," but I'm having some problems trying to figure out what to > put in the custom action boxes. Isn't that what WATCHERS are made for? Configurable per Queue. -- Stefan Seiz Spamto: From rcassily at DENOVIS.COM Tue Jun 3 18:09:46 2003 From: rcassily at DENOVIS.COM (Cassily, Ryan) Date: Tue, 3 Jun 2003 18:09:46 -0400 Subject: FW: [rt-users] rt-mailgate Message-ID: -----Original Message----- From: Cassily, Ryan Sent: Tuesday, June 03, 2003 5:03 PM To: 'Michael van Elst' Subject: RE: [rt-users] rt-mailgate This is what I get, but it does not create a ticket. I'm a newbie at this so I apologize if I sound ignorant of some commands. I've also tried "sendmail -bv monitor at rttracker.denovis.com" and it comes back with "|/opt/rt3/bin/rt-mailgate --queue Monitor --action correspond --url http://localhost/"... deliverable: mailer prog, user "|/opt/rt3/bin/rt-mailgate --queue Monitor --action correspond --url http://localhost/" -bash-2.05b# cat my-mail | sendmail -v -t -oi monitor at rttracker.denovis.com monitor at rttracker.denovis.com... Connecting to localhost.localdomain. via relay... 220 rttracker.denovis.com ESMTP Sendmail 8.12.5/8.12.5; Tue, 3 Jun 2003 16:36:11 -0400 >>> EHLO rttracker.denovis.com 250-rttracker.denovis.com Hello localhost.localdomain [127.0.0.1], pleased to meet you 250-ENHANCEDSTATUSCODES 250-PIPELINING 250-8BITMIME 250-SIZE 250-DSN 250-ETRN 250-DELIVERBY 250 HELP >>> MAIL From: SIZE=5 250 2.1.0 ... Sender ok >>> RCPT To: >>> DATA 250 2.1.5 ... Recipient ok 354 Enter mail, end with "." on a line by itself >>> . 250 2.0.0 h53KaBts000793 Message accepted for delivery monitor at rttracker.denovis.com... Sent (h53KaBts000793 Message accepted for delivery) Closing connection to localhost.localdomain. >>> QUIT 221 2.0.0 rttracker.denovis.com closing connection -----Original Message----- From: Michael van Elst [mailto:mlelstv at dev.de.cw.net] Sent: Tuesday, June 03, 2003 11:39 AM To: Cassily, Ryan Subject: Re: [rt-users] rt-mailgate On Tue, Jun 03, 2003, Cassily, Ryan wrote: > I executed the following and it did create tickets in the proper queue. > > cat test | ./rt-mailgate --action correspond --queue monitor --url http://localhost/ Yes. But the mailer probably runs under a different uid. What happens when you pipe the mail though sendmail manually ? I.e. cat test | sendmail -v -t -oi Greetings, -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From pdh at snapgear.com Tue Jun 3 18:18:46 2003 From: pdh at snapgear.com (Phil Homewood) Date: Wed, 4 Jun 2003 08:18:46 +1000 Subject: [rt-users] Problem installing rt_3.0.3pre1 In-Reply-To: <50362EC956CBD411A339009027F6257E013DD431@mailserver.volke.de> References: <50362EC956CBD411A339009027F6257E013DD431@mailserver.volke.de> Message-ID: <20030603221846.GB567@luggage> Stever, Gregor wrote: > installing rt_3_0_2 on Linux with postgres works fine but > rt_3.0.3pre1 run into the following errors - any hints? Did you "make dropdb" before "make initialize-database" ? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From jennyw at dangerousideas.com Tue Jun 3 18:31:19 2003 From: jennyw at dangerousideas.com (jennyw) Date: Tue, 3 Jun 2003 15:31:19 -0700 Subject: [rt-users] Organization name; changing templates Message-ID: <20030603223119.GA9003@dangerousideas.com> We'd like to have something other than our organization name appear in the subject line of messages going out. The first thing I thought of was changing the RT_SiteConfig.pm file, but I noticed that that the comments in $RT_Config.pm indicate that both $rtname and $Organization should be the DNS domain name and probably should not be changed. So then I thought I'd go and modify the templates, but then was confused. I tried to find documentation but the only thing I could find was POD info that didn't turn out to be too helpful for this particular issue. So here are some questions: 1. I noticed that the Autoreply template has a subject header defined, but that the Correspondence does not. Why is this? Both of them seem to have similar subjects. 2. I noticed that when I added a Subject: header to the Correspondence template, the subject was indeed replaced with what I typed. Except, of course, for the important part -- it still inserted the domain name in there. How do I get control over this? 3. Why is there an "RT-Attach-Message: yes" header in Correspondence? 4. I noticed that the POD documentation for Transaction doesn't include Content. I grep'ed for this and found that there's info in Transaction_Overlay (perldoc Transaction_Overlay showed the info). Is there otherstuff I'm missing? 5. Is there any place to get more documentation on templates? Thanks! Jen From jennyw at dangerousideas.com Tue Jun 3 20:14:25 2003 From: jennyw at dangerousideas.com (jennyw) Date: Tue, 3 Jun 2003 17:14:25 -0700 Subject: [rt-users] Custom scrips: diff between prep and cleanup? Message-ID: <20030604001425.GA9272@dangerousideas.com> I'm looking at writing a custom scrip (to search the text of the message for a key word and set the priority accordingly). I'm finding that there isn't a lot of info about how to do this, but did find a message that had an example: http://marc.theaimsgroup.com/?l=rt-users&m=105156753823188&w=2 So now I understand (from this and other bits I've found) that the custom condition and action are Perl code, but I'm not sure what the difference is between the cleanup section and the preparation secion of the action are. What's more confusing is that looking at the files in /opt/rt3/lib/RT/Action, I noticed that the actions are broken up into prepare and commit instead of prepare and cleanup (which seems to make more sense, actually, kind of sort of anyway). Also, there doesn't seem to be a one to one correspondence between the scrips and the Actions directory ... For example, there's a file called SetPriority.pm that I could probably borrow code from, but I'm curious why it's not in the drop down so I wouldn't need to borrow code. It just returns 1 for the preparation section, so it's not shedding a lot of light ... Any hints? Also, what exactly is $self in this context? I thought it was the current Transaction object, but now I'm thinking it's a ScripAction object? Thanks! Jen From pdh at snapgear.com Tue Jun 3 20:50:25 2003 From: pdh at snapgear.com (Phil Homewood) Date: Wed, 4 Jun 2003 10:50:25 +1000 Subject: [rt-users] can't change user email addr in 2.0.14? In-Reply-To: <5.2.1.1.2.20030530111903.0362ab30@mail.imsa.edu> References: <5.2.1.1.2.20030530111903.0362ab30@mail.imsa.edu> Message-ID: <20030604005025.GB1891@luggage> Christopher Kolar wrote: > EmailAddress: Illegal value for EmailAddress There already exists a user with the email addres you're trying to assign. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Tue Jun 3 20:54:04 2003 From: pdh at snapgear.com (Phil Homewood) Date: Wed, 4 Jun 2003 10:54:04 +1000 Subject: [rt-users] Ticket Reply Mail Problem In-Reply-To: References: Message-ID: <20030604005404.GC1891@luggage> Green Onyx wrote: > I'm having problems with replying to a ticket. Sending an e-mail > into the system creates a ticket perfectly, but if I login and reply to > the ticket e-mails are not being sent properly, even if I manually enter > an address to CC on the reply. http://fsck.com/rtfm/article.html?id=5#70 http://fsck.com/rtfm/article.html?id=5#73 Both of those relate to RT2; instead of the hack shown in the second article, for RT3 you just want to look for the $NotifyActor configuration option. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Tue Jun 3 21:02:17 2003 From: pdh at snapgear.com (Phil Homewood) Date: Wed, 4 Jun 2003 11:02:17 +1000 Subject: [rt-users] Restricting Queue Access In-Reply-To: <002901c329f8$66c8a6c0$6500a8c0@amm8200> References: <002901c329f8$66c8a6c0$6500a8c0@amm8200> Message-ID: <20030604010217.GD1891@luggage> Andy Melton wrote: > For one queue, I have no watchers. The only users/groups with any > access to the queue are members of the group I want working in the queue > and system group 'Privileged'. 'Privileged' means everyone who has the "Let this user be granted rights" checkbox ticked. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From jaq at spacepants.org Tue Jun 3 22:17:08 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Wed, 4 Jun 2003 12:17:08 +1000 Subject: [rt-users] Problem installing rt_3.0.3pre1 In-Reply-To: <20030603221846.GB567@luggage> References: <50362EC956CBD411A339009027F6257E013DD431@mailserver.volke.de> <20030603221846.GB567@luggage> Message-ID: <20030604021708.GB29276@spacepants.org> This one time, at band camp, Phil Homewood wrote: >Stever, Gregor wrote: >> installing rt_3_0_2 on Linux with postgres works fine but >> rt_3.0.3pre1 run into the following errors - any hints? > >Did you "make dropdb" before "make initialize-database" ? I'm doing some testing on a fresh database install, and I'm also seeing the errors when make initialize-database runs. Creating users...(Error: no permission to create users)0.(Error: No permisison to create users)0.done is the first one that appears. -- jaq at spacepants.org http://spacepants.org/jaq.gpg From joshl at levindustries.com Tue Jun 3 22:26:02 2003 From: joshl at levindustries.com (Josh Levine) Date: Tue, 03 Jun 2003 22:26:02 -0400 Subject: [rt-users] scrip to email on new ticket Message-ID: <3EDD58BA.EE11A28D@levindustries.com> On 3 Jun 2003 at 21:45, Stefan Seiz wrote: > On 3.6.2003 20:29 Uhr, Josh Levine wrote: > > > Hi, > > > > I'm trying to set up RT to send an email to a specified user (or email > > address or group) every time a new ticket is created. > > > > So far, I've created a new scrip with condition "On Create," and action > > "User Defined," but I'm having some problems trying to figure out what > > to put in the custom action boxes. > > Isn't that what WATCHERS are made for? Configurable per Queue. I only want the user to receive an email when the ticket is opened - not on every comment or response. I'm sure it's a real simple code fragment...if someone can just point me in the right direction, I'd really apppreciate it. --Josh Levine From jaq at spacepants.org Tue Jun 3 22:34:12 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Wed, 4 Jun 2003 12:34:12 +1000 Subject: [rt-users] Problem installing rt_3.0.3pre1 In-Reply-To: <20030604021708.GB29276@spacepants.org> References: <50362EC956CBD411A339009027F6257E013DD431@mailserver.volke.de> <20030603221846.GB567@luggage> <20030604021708.GB29276@spacepants.org> Message-ID: <20030604023412.GC29276@spacepants.org> This one time, at band camp, Jamie Wilkinson wrote: >This one time, at band camp, Phil Homewood wrote: >>Stever, Gregor wrote: >>> installing rt_3_0_2 on Linux with postgres works fine but >>> rt_3.0.3pre1 run into the following errors - any hints? >> >>Did you "make dropdb" before "make initialize-database" ? > >I'm doing some testing on a fresh database install, and I'm also seeing the >errors when make initialize-database runs. > > Creating users...(Error: no permission to create users)0.(Error: No > permisison to create users)0.done > >is the first one that appears. And of course it's fixed in aegis now :-) C110 and C111 have fixed it. -- jaq at spacepants.org http://spacepants.org/jaq.gpg From jesse at bestpractical.com Tue Jun 3 22:36:54 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 3 Jun 2003 22:36:54 -0400 Subject: [rt-users] Problem installing rt_3.0.3pre1 In-Reply-To: <20030604021708.GB29276@spacepants.org> References: <50362EC956CBD411A339009027F6257E013DD431@mailserver.volke.de> <20030603221846.GB567@luggage> <20030604021708.GB29276@spacepants.org> Message-ID: <20030604023654.GV10811@fsck.com> As has been repeated several times, RT 3.0.3pre1 has issues with access control on postgres. This will be resolved in 3.0.3pre2. On Wed, Jun 04, 2003 at 12:17:08PM +1000, Jamie Wilkinson wrote: > This one time, at band camp, Phil Homewood wrote: > >Stever, Gregor wrote: > >> installing rt_3_0_2 on Linux with postgres works fine but > >> rt_3.0.3pre1 run into the following errors - any hints? > > > >Did you "make dropdb" before "make initialize-database" ? > > I'm doing some testing on a fresh database install, and I'm also seeing the > errors when make initialize-database runs. > > Creating users...(Error: no permission to create users)0.(Error: No > permisison to create users)0.done > > is the first one that appears. > > -- > jaq at spacepants.org http://spacepants.org/jaq.gpg > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From seph at directionless.org Tue Jun 3 22:59:01 2003 From: seph at directionless.org (seph) Date: Tue, 03 Jun 2003 22:59:01 -0400 Subject: [rt-users] scrip to email on new ticket In-Reply-To: <3EDD58BA.EE11A28D@levindustries.com> (Josh Levine's message of "Tue, 03 Jun 2003 22:26:02 -0400") References: <3EDD58BA.EE11A28D@levindustries.com> Message-ID: >> > I'm trying to set up RT to send an email to a specified user (or email >> > address or group) every time a new ticket is created. >> >> Isn't that what WATCHERS are made for? Configurable per Queue. > > I only want the user to receive an email when the ticket is opened - not > on every comment or response. Watchers don't automatically get mail. So you could set them up as a AdminCC for the queue, then mail the adminccs on create, and no other time. (but maybe you want to use AdminCC for something else) seph From seph at directionless.org Tue Jun 3 23:04:13 2003 From: seph at directionless.org (seph) Date: Tue, 03 Jun 2003 23:04:13 -0400 Subject: [rt-users] Problem with WebExternal Auth In-Reply-To: (ParimalaRamdas@oaktech.com's message of "Tue, 3 Jun 2003 16:24:35 -0400") References: Message-ID: > I'm new to RT and am experiencing a problem. I have WebExternal Auth set > to 1 and have RT working with other content on my intranet. I want RT to > use the username and password supplied when logging on to the site. How > should this be accomplished? RT has 2 main mechanism of authentication. It can use it's internal stuff, or it can let your webserver do authentication, and RT will trust it. If you set WebExternalAuth, RT will check what the REMOTE_USER environmental varible is set to, and use that. Be sure to stop and start apache when you change that varible. Apache is supposed to query the user to authentication, it will then set REMOTE_USER and RT will deal. the stuff is about how to configure apache and has nothing to do with perl or the autohandler. read some apache docs. seph From brent at telecom1.com Wed Jun 4 05:25:07 2003 From: brent at telecom1.com (Brent Geach) Date: Wed, 4 Jun 2003 10:25:07 +0100 Subject: [rt-users] Mysql Searchbuilder? In-Reply-To: <20030602164856.GB10811@fsck.com> References: <20030530103840.GB3170@telecom1.com> <3EDB2BEA.803@inode.at> <20030602131633.GL3066@telecom1.com> <20030602164856.GB10811@fsck.com> Message-ID: <20030604092507.GA7281@telecom1.com> Yeah. What Ive found now is I send an email in (MTA is exim 4.20) usually when the attachment is 500k +, I see it being acceppted into rt as: Exim log: 2003-06-03 10:22:32 19N7zz-0000fF-P9 <= brent at telecom1.com H=shadow.telecom1.com (shadow) [10.0.0.160] P=esmtp S=2795187 id=2003060309225 rt.log: [Tue Jun 3 09:22:46 2003] [info]: #5630/8706 - Scrip 3 (/export/www/new/rt3/lib/RT/Action/SendEmail.pm:91) then I wait for a while with no activity in either logs until In exim log: 2003-06-03 10:25:35 19N7zz-0000fF-P9 ** |/export/www/new/rt3/bin/rt-mailgate --queue sysadmin --action correspond --url http://localhost/ R=system_aliases T=address_pipe: Child process of address_pipe transport returned 75 (could mean temporary error) from command: /export/www/new/rt3/bin/rt-mailgate And what gets mailed back to me is: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: pipe to |/export/www/new/rt3/bin/rt-mailgate --queue sysadmin --action correspond --url http://localhost/ generated by rt-sysadmin at rt.telecom1.com local delivery failed The following text was generated during the delivery attempt: ------ pipe to |/export/www/new/rt3/bin/rt-mailgate --queue sysadmin --action correspond --url http://localhost/ generated by rt-sysadmin at rt.telecom1.com ------ An Error Occurred ================= 500 read timeout ------ This is a copy of the message, including all the headers. ------ ------ The body of the message is 2794521 characters long; only the first ------ 106496 or so are included here. I still dont get anything into the rt.log at this point If I try goto ticket number 5630 In log I obviously see this [Tue Jun 3 09:28:07 2003] [error]: WebRT: Could not load ticket 5630 () (/export/www/new/rt3/share/html/Elements/Error:54) Now the odd part is (I was testing this extensivley yesterday with various my.cnf options and somethimes I would get all the above but the ticket would still be created with the attachment :-/ ) I was working yesterday on the presumption that something is locking up/timing out somewhere, but I couldnt figure out where? My current my.cnf file is as follows: [client] port = 3306 socket = /var/lib/mysql/mysql.sock [mysqld] port = 3306 socket = /var/lib/mysql/mysql.sock skip-locking thread_concurrency=8 log-bin server-id = 1 skip-locking key_buffer = 512M max_allowed_packet = 16M table_cache = 512 sort_buffer_size = 2M read_buffer_size = 2M myisam_sort_buffer_size = 64M thread_cache = 8 query_cache_size = 64M innodb_data_home_dir = /var/lib/mysql/ innodb_data_file_path = ibdata1:100M:autoextend innodb_log_group_home_dir = /var/lib/mysql/ innodb_log_arch_dir = /var/lib/mysql/ set-variable = innodb_buffer_pool_size=1024M set-variable = innodb_additional_mem_pool_size=128M set-variable = innodb_log_file_size=256M set-variable = innodb_log_buffer_size=64M innodb_flush_log_at_trx_commit=1 set-variable = innodb_lock_wait_timeout=100 [mysqldump] quick set-variable = max_allowed_packet=16M [mysql] no-auto-rehash [isamchk] set-variable = key_buffer=128M set-variable = sort_buffer=128M set-variable = read_buffer=2M set-variable = write_buffer=2M [myisamchk] set-variable = key_buffer=128M set-variable = sort_buffer=128M set-variable = read_buffer=2M set-variable = write_buffer=2M I just managed to get the mysql log working again and have seen that when I send the attachment in mysql update log I can see the attachments starting to be inserted and then I lose it all in binary and nothing in the error log. I cant think of anything else that might help at the moment and am also stuck as where else to look for the problem. Brent On Mon, 02 Jun 2003, Jesse Vincent wrote: > > > On Mon, Jun 02, 2003 at 02:16:33PM +0100, Brent Geach wrote: > > Converted all tables over to innodb and upgraded mysql to 4.0.1 > > you mean mysql 4.0.13, right? > > > -- > http://www.bestpractical.com/rt -- Trouble Ticketing. Free. Regards, Brent /"\ \ / Linux Registered X ASCII Ribbon Campaign User #309941 / \ Against HTML Mail From hstern at iaeste.at Wed Jun 4 05:27:47 2003 From: hstern at iaeste.at (Hermann Stern) Date: Wed, 4 Jun 2003 11:27:47 +0200 (CEST) Subject: [rt-users] Close Ticket via Email In-Reply-To: <20030604092507.GA7281@telecom1.com> Message-ID: Hi Guys! Does someone already have a code snippet / whatever to close tickets via Email, with a certain command for example. I know there was something for version 2.xx, i have 3.xx now (and also the code for 2.xx did not work for my 2.xx version..) thx Hermann From nsinghal at osi-tech.com Wed Jun 4 05:29:00 2003 From: nsinghal at osi-tech.com (Nitin Singhal) Date: Wed, 4 Jun 2003 14:59:00 +0530 Subject: [rt-users] Problem with Append to an existing ticket Message-ID: <004601c32a7b$be05a1d0$b503a8c0@NitinSinghal> Hi Earlier when I was sending an email with an existing ticket no, it was getting appended to the same ticket. But suddenly it has stopped working. I have no clue why. It says permission denied each time. If anyone has any idea please let me know. Regards Nitin Singhal nsinghal at osi-tech.com singhal_mick at hotmail.com Ph: +91 23390080 Ext: 326 Mobile: +91 9849084709 -------------- next part -------------- An HTML attachment was scrubbed... URL: From hstern at iaeste.at Wed Jun 4 07:24:10 2003 From: hstern at iaeste.at (Hermann Stern) Date: Wed, 4 Jun 2003 13:24:10 +0200 (CEST) Subject: [rt-users] Problem with Append to an existing ticket In-Reply-To: <004601c32a7b$be05a1d0$b503a8c0@NitinSinghal> Message-ID: Maybe the subject (and tht ticket number) got scrambled. Hermann On Wed, 4 Jun 2003, Nitin Singhal wrote: > Hi > > Earlier when I was sending an email with an existing ticket no, it was > getting appended to the same ticket. But suddenly it has stopped > working. I have no clue why. It says permission denied each time. > If anyone has any idea please let me know. > > Regards > > Nitin Singhal > > nsinghal at osi-tech.com > singhal_mick at hotmail.com > Ph: +91 23390080 Ext: 326 > Mobile: +91 9849084709 > > From joshl at levindustries.com Wed Jun 4 08:11:01 2003 From: joshl at levindustries.com (Josh Levine) Date: Wed, 04 Jun 2003 08:11:01 -0400 Subject: [rt-users] scrip to email on new ticket References: <3EDD58BA.EE11A28D@levindustries.com> Message-ID: <3EDDE1D5.9D837189@levindustries.com> seph wrote: > > >> > I'm trying to set up RT to send an email to a specified user (or email > >> > address or group) every time a new ticket is created. > >> > >> Isn't that what WATCHERS are made for? Configurable per Queue. > > > > I only want the user to receive an email when the ticket is opened - not > > on every comment or response. > > Watchers don't automatically get mail. So you could set them up as a > AdminCC for the queue, then mail the adminccs on create, and no other > time. (but maybe you want to use AdminCC for something else) That's actually a very good idea - thanks. I will probably end up on doing that, but for future reference, are there any examples of code used for a custom action? Thanks again, Josh Levine From rcassily at DENOVIS.COM Wed Jun 4 08:24:08 2003 From: rcassily at DENOVIS.COM (Cassily, Ryan) Date: Wed, 4 Jun 2003 08:24:08 -0400 Subject: FW: [rt-users] rt-mailgate Message-ID: The log file is configured to be located at /opt/rt3/var/log but the directory is empty. I have a quick question. There seems to be a testing section at the beginning of the rt-mailgate file. Is that run everytime rt-,ailgate is called by sendmail? Thanks for your help -----Original Message----- From: Michael van Elst [mailto:mlelstv at dev.de.cw.net] Sent: Wednesday, June 04, 2003 4:57 AM To: Cassily, Ryan Subject: Re: FW: [rt-users] rt-mailgate On Tue, Jun 03, 2003, Cassily, Ryan wrote: > This is what I get, but it does not create a ticket. I'm a newbie at this so I apologize if I sound ignorant of some commands. > I've also tried "sendmail -bv monitor at rttracker.denovis.com" and it comes back with "|/opt/rt3/bin/rt-mailgate --queue Monitor --action correspond --url http://localhost/"... deliverable: mailer prog, user "|/opt/rt3/bin/rt-mailgate --queue Monitor --action correspond --url http://localhost/" This seemed to be successful. RT should have logged either the success or the problem. Depending on the RT configuration this is the standard syslog (/var/adm/messages or /var/log/messages) or the file you specified in the RT configuration. Please check. -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From bill at daze.net Wed Jun 4 09:35:51 2003 From: bill at daze.net (bill at daze.net) Date: Wed, 4 Jun 2003 06:35:51 -0700 (PDT) Subject: [rt-users] Re: Removing Deleted Tickets Message-ID: <20030604062914.U73782-100000@droid.daze.net> Jonas Lincoln wrote: > I've received a script from Wash working in RT2. I've now modified it to > work with RT3, and it seems to do everything correct. Jonas, I haven't tried it yet, but will get some good use out of it. We "delete" all spam (and we currently receive a lot of spam in RT as we have filtering turned off right now). Thanks for the contribution. Now, the only thing I'm missing is a way to get rid of "dead users", i.e. users that don't have associated tickets. I've got lots of fake spam users and as soon as I remove their deleted tickets, they won't have any associated tickets. If I have a chance I will look into writing a script for this however since I know I probably won't have time to do this in the near future, I'm hoping someone else has already done it... :) From lincoln at unit.liu.se Wed Jun 4 10:18:32 2003 From: lincoln at unit.liu.se (Jonas Lincoln) Date: Wed, 04 Jun 2003 16:18:32 +0200 Subject: [rt-users] Re: [rt-devel] Re: Removing Deleted Tickets References: <20030604062914.U73782-100000@droid.daze.net> Message-ID: <3EDDFFB8.9010907@unit.liu.se> And just because, I found a glitch or two in it. Now the script also handles CustomFields associated with the tickets. But, one problem remains. How is the Groups and GroupMembers associated with TicketIDs? /Jonas bill at daze.net wrote: > Jonas Lincoln wrote: > >>I've received a script from Wash working in RT2. I've now modified it to >>work with RT3, and it seems to do everything correct. > > > Jonas, > > I haven't tried it yet, but will get some good use out of it. We "delete" > all spam (and we currently receive a lot of spam in RT as we have > filtering turned off right now). Thanks for the contribution. > > Now, the only thing I'm missing is a way to get rid of "dead users", i.e. > users that don't have associated tickets. I've got lots of fake spam > users and as soon as I remove their deleted tickets, they won't have any > associated tickets. > > If I have a chance I will look into writing a script for this however > since I know I probably won't have time to do this in the near future, I'm > hoping someone else has already done it... :) > > _______________________________________________ > rt-devel mailing list > rt-devel at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-devel -------------- next part -------------- An embedded and charset-unspecified text was scrubbed... Name: purge-dead.pl URL: From Ian.Grant at cl.cam.ac.uk Wed Jun 4 11:24:50 2003 From: Ian.Grant at cl.cam.ac.uk (Ian Grant) Date: Wed, 04 Jun 2003 16:24:50 +0100 Subject: [rt-users] Close Ticket via Email In-Reply-To: Message from Hermann Stern of "Wed, 04 Jun 2003 11:27:47 +0200." Message-ID: > Does someone already have a code snippet / whatever > to close tickets via Email, with a certain command for example. > I know there was something for version 2.xx, i have 3.xx now > (and also the code for 2.xx did not work for my 2.xx version..) I asked about something similar (we want 'take' and 'resolve' by e-mail) Jesse replied off list that he was looking for someone to sponsor the development of a 'command by e-mail' module. He needs around 6,000 $US to do it, but no-one has expressed any interest so far. It seems to me though that a lot of people want something with minimal functionality and we could do it with a few patches. I think there is some sort of plugin architecture in the rt-mailgate script that might be useful. Have a look if you have time - it might not be too difficult to do. -- Ian Grant, Computer Lab., William Gates Building, JJ Thomson Ave., Cambridge Phone: +44 1223 334420 From henrik at hugin.no Wed Jun 4 11:33:53 2003 From: henrik at hugin.no (=?iso-8859-1?Q?Henrik_Andr=E9_von_Gunten?=) Date: Wed, 4 Jun 2003 17:33:53 +0200 Subject: [rt-users] Approval problems with RT3 In-Reply-To: <20030530204257.GA11732@aleph> Message-ID: The same problems exist in RT 3.0.3pre1. Especially the missing Depended-On-By relationship stops making the approvals work the way I though it would. Did you get any help on this one? I also had problems specifying which user to own the approval ticket, that is, the user who acts as approver. It seems to default to the user creating the original ticket, even though I specify the owner in the approval template. Henrik von Gunten Hugin ASA > -----Original Message----- > From: Joseph Gosselin [mailto:gnostic at revahertz.com] > Sent: 30. mai 2003 22:43 > To: rt-users at lists.fsck.com > Subject: [rt-users] Approval problems with RT3 > > > Good day. The company I work for has been quite happy with RT3 as a > replacement for an antiquated system we were using, and for general use > all is going quite well. However, the management wants to enable the > approval system, and this is an area where I have run into some trouble > in configuration and implementation. > > Basically, I can create a queue (Approbations) and then create a global > template of the following form, named ``DevApprovals'': > > ===Create-Ticket: codereview > Subject: Code review for {$Tickets{'TOP'}->Subject} > Depended-On-By: {$Tickets{'TOP'}->Id} > Queue: Approbations > Type: Approval > Content: Someone has created a ticket. you should review and > approve > it, so they can finish their work. > ENDOFCONTENT > > Then I add an ``Approval Scrip'' to the Support queue: > > On Create Create Tickets with template DevApprovals > > This works in that when a ticket is created in the Support queue, a > ticket of type Approval is also created. However, from here some > problems occur, which I find quite puzzling: > > The ``Depended-On-By'' condition is not set, regardless of the > fact that it exists in the template. > > The Approval ticket does not show up in the Approbations queue, > and is only accessible via the ``Approval'' link to the left of > the main display. > > Viewing the ticket in the ``Approval'' section shows the > approval ticket, but not the information for the ticket that it > is referencing. So, if you have a ticket named ``testing > still'', you will have an approval ticket created with the name > ``Code review for testing still'' but nothing further. > > I have experimented with these approval tickets, particularly in the > range of setting dependencies. I found that by manually making a ticket > dependent on one of these approval tickets, the content of the ticket > requireing approval shows up in the ``My approvals'' interface, which > is good. However, this doesn't fix the problem that this isn't being > done automatically by the scrip. Also, I found that although I could not > resolve the ticket with a dependency while the approval was pending, > after denying the approval ticket I was able to resolve the ticket which > depended on the approval, even though that approval was denied. This is > a bit confusing, as I would have thought that a rejected approval ticket > would have also rejected the ticket that depended on that approval. > > I'm sure someone has implemented this successfully, but I did not find > much in the PDF documentation on RT3 about setting up approvals. I had > to get the information I do have from browsing the mailing list > archives, so I don't know that I set this up correctly. Please, could > someone point me to a reference on setting this up, or perhaps provide > me with the valuable clue I need to get this going myself? Thank you. > > My setup is as follows - I am using RT 3.0.2 on Debian Linux with a > mysql backend and Apache as the web server. > > > > > -- > Joe Gosselin > Jr. System Administrator From mnagel at willingminds.com Wed Jun 4 12:26:31 2003 From: mnagel at willingminds.com (Mark D. Nagel) Date: Wed, 04 Jun 2003 09:26:31 -0700 Subject: [rt-users] bug in Queue_Overlay.pm (3.0.2pre6) Message-ID: <3EDE1DB7.2040506@willingminds.com> There was a typo in the ACL check for modifying queue watchers - here's a patch: --- Queue_Overlay.pm.orig Wed Jun 4 09:15:06 2003 +++ Queue_Overlay.pm Wed Jun 4 09:15:13 2003 @@ -558,7 +558,7 @@ # and the current user doesn't have 'ModifyTicket' # bail else { - unless ( $self->CurrentUserHasRight('ModifyQueueWatcher') ) { + unless ( $self->CurrentUserHasRight('ModifyQueueWatchers') ) { return ( 0, $self->loc("Permission Denied") ); } } I think I've seen one or two other reports like this where the Right name has a typo. It might be useful to issue a pre-query before the 'honkin-big SQL query' in Principal_Overlay::HasRight to check whether the given Right is in ACL.RightName and issue an alert in the logs indicating the nature of the internal error. It would probably be OK to run that query once at startup time to populate a hash and then check the hash in HasRight to improve performance. Regards, Mark -- Mark D. Nagel, CCIE #3177 Principal Consultant, Willing Minds LLC tel/fax: 949-623-9853, web: http://www.willingminds.com/ From amelton at gservices-us.com Wed Jun 4 13:50:17 2003 From: amelton at gservices-us.com (Andy Melton) Date: Wed, 4 Jun 2003 10:50:17 -0700 Subject: [rt-users] Problem Creating a Ticket via Email Message-ID: <004201c32ac1$c2fa8ac0$6500a8c0@amm8200> I can't find the answer to this in the mailing list archive, my apologies if it has been answered before.... I am trying to generate an email from my NMS (OpenNMS) to RT 3.0.2 in order to open a ticket automatically in the event of a network problem. By default, emails sent from OpenNMS are from root or more specifically, root at machine.domain.com. When the email is received by rt-mailgate, I get the following error message: "RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email." Now, I actually do have a user named root in RT, with an email address matching the address generated by OpenNMS. Where is it looking for the user from? How can I resolve this? Thanks in advance! Andy From ParimalaRamdas at oaktech.com Wed Jun 4 13:54:21 2003 From: ParimalaRamdas at oaktech.com (ParimalaRamdas at oaktech.com) Date: Wed, 4 Jun 2003 13:54:21 -0400 Subject: [rt-users] Problem with WebExternalAuth Message-ID: I went through apache.org/docs where I found an FAQ http://httpd.apache.org/docs/misc/FAQ.html#remote-user-var in which Using User Authentication talks about basic or digest. and 1 more link http://www.faqts.com/knowledge_base/view.phtml/aid/733/fid/56 gives info of how remote user name can be retrieved. I used this in share/html/Elements/Header but it prints nothing. I'm confused. Why is it not getting the name? how do i edit httpd.conf to utlize the REMOTE_USER. I also tried PassEnv REMOTE_USER just before the foll lines in httpd.conf. The name is still not displayed. Alias /rt /location/where/rt/is/installed/share/html PerlRequire /location/where/rt/is/installed/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason I am missing something else, isn't it. I feel so dumb right now as I'm unable to figure out the problem. Any help will be greatly appreciated. Thanks, Parimala. -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Wed Jun 4 14:00:42 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 4 Jun 2003 14:00:42 -0400 Subject: FW: [rt-users] rt-mailgate In-Reply-To: References: Message-ID: <20030604180042.GM29390@fsck.com> On Wed, Jun 04, 2003 at 08:24:08AM -0400, Cassily, Ryan wrote: > I have a quick question. There seems to be a testing section at the beginning of the rt-mailgate file. Is that run everytime rt-,ailgate is called by sendmail? no. that's only run by te testing suite. > > Thanks for your help > > -----Original Message----- > From: Michael van Elst [mailto:mlelstv at dev.de.cw.net] > Sent: Wednesday, June 04, 2003 4:57 AM > To: Cassily, Ryan > Subject: Re: FW: [rt-users] rt-mailgate > > > On Tue, Jun 03, 2003, Cassily, Ryan wrote: > > > This is what I get, but it does not create a ticket. I'm a newbie at this so I apologize if I sound ignorant of some commands. > > I've also tried "sendmail -bv monitor at rttracker.denovis.com" and it comes back with "|/opt/rt3/bin/rt-mailgate --queue Monitor --action correspond --url http://localhost/"... deliverable: mailer prog, user "|/opt/rt3/bin/rt-mailgate --queue Monitor --action correspond --url http://localhost/" > > This seemed to be successful. RT should have logged either the success > or the problem. Depending on the RT configuration this is the standard > syslog (/var/adm/messages or /var/log/messages) or the file you specified > in the RT configuration. > > Please check. > > -- > ,eM""=. a"-. Michael van Elst > dWWMWM" - :GM==; mlelstv at dev.de.cw.net > :WWMWMw=--. "W=' cable & wireless > 9WWMm==-. > "-Wmw-" CABLE & WIRELESS > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From mlelstv at dev.de.cw.net Wed Jun 4 14:09:39 2003 From: mlelstv at dev.de.cw.net (Michael van Elst) Date: Wed, 4 Jun 2003 20:09:39 +0200 Subject: [rt-users] Problem Creating a Ticket via Email In-Reply-To: <004201c32ac1$c2fa8ac0$6500a8c0@amm8200> References: <004201c32ac1$c2fa8ac0$6500a8c0@amm8200> Message-ID: <20030604180939.GA40895@sv1.dev.de.cw.net> On Wed, Jun 04, 2003, Andy Melton wrote: > "RT could not load a valid user, and RT's configuration does not allow > for the creation of a new user for your email." This says that RT does not find the sender address in the database. RT first looks for an address in the 'Reply-To'-Header, if missing then it looks at 'From' and if there is no address either it finally looks at 'Sender'. RT then uses CanonicalizeEmailAddress() to map the address to something. The default function uses search+replace as configured in RT_SiteConfig.pm. Then it tries to match the address against the users email addresses from the database. If nothing was found it tries again against the users name. If nothing was found a new user is automatically added IF the group 'Everyone' or 'Unprivileged' is allowed to create tickets. Otherwise you get this error message. I guess the mail has an address in the 'Reply-To' Header that isn't in RT's database. N.B. the default superuser for RT is named 'root', when you use 'root' for an ordinary user you may want to change this. Greetings, -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From mlelstv at dev.de.cw.net Wed Jun 4 14:29:04 2003 From: mlelstv at dev.de.cw.net (Michael van Elst) Date: Wed, 4 Jun 2003 20:29:04 +0200 Subject: [rt-users] Problem with WebExternalAuth In-Reply-To: References: Message-ID: <20030604182904.GB40895@sv1.dev.de.cw.net> On Wed, Jun 04, 2003, ParimalaRamdas at oaktech.com wrote: > how do i edit httpd.conf to utlize the REMOTE_USER. You use something like: AuthName "Restricted Access" AuthType Basic AuthUserFile "etc/rt/valid-users" Require valid-user SetHandler perl-script PerlHandler RT::Mason with a proper path for AuthUserFile. You also need to set Set($WebExternalAuth , 1); in RT_SiteConfig.pm The users configured in AuthUserFile must have the same names (but could have different passwords) as in the RT database. Greetings, -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From jesus at musinghalfwit.org Wed Jun 4 16:48:21 2003 From: jesus at musinghalfwit.org (Eric Liedtke) Date: Wed, 4 Jun 2003 15:48:21 -0500 Subject: [rt-users] Slow Query w/ LimitCustomField RT 3.0.3Pre1 Message-ID: <20030604204821.GA19083@musinghalfwit.org> I have a bit of code in a page that calls the LimitCustomField sub to help in collecting statistics on the number of tickets that have each value set for the Various single select CustomFields for the queue. I pass the queue in and get a list of CustomFields and then Limit to the que. I have an outer loop that loops though the custom fields and when if matches the passed in CF name it then loops through the values and limits the queue for each keyword 1 by 1 and tracks the number of tickets left for each keyword. When I make a call the the following function $tix->LimitCustomField( CUSTOMFIELD => $custom_field->Id , OPERATOR => "=" , VALUE => $value->Name ); It seems to generate a query like the following which takes a looooong time to return explain SELECT DISTINCT main.* FROM ( Tickets main LEFT JOIN \ TicketCustomFieldValues as TicketCustomFieldValues_1 ON \ ((TicketCustomFieldValues_1.CustomField = '5')) AND ( main.id = \ \ \ \ TicketCustomFieldValues_1.Ticket)) WHERE ((main.EffectiveId = main.id)); This query pegs out mysqld to completely chew up one of the 2 procs. Mysql is version 4.0.12 installed from the ports directory on FreeBSD. Everything else in the system seems to run fine so I'm assuming I'm doing this ineffciently and am looking for some help. Here is the output from explain --- +---------------------------+------+---------------+------+---------+------+-------+------------------------------+ | table | type | possible_keys | key | key_len | ref | rows | Extra | +---------------------------+------+---------------+------+---------+------+-------+------------------------------+ | main | ALL | NULL | NULL | NULL | NULL | 1828 | Using where; Using temporary | | TicketCustomFieldValues_1 | ALL | NULL | NULL | NULL | NULL | 12317 | Distinct | +---------------------------+------+---------------+------+---------+------+-------+------------------------------+ and if I understand the mysql docs correctly a type ALL means this query ends will have to scan the 12317 rows in the second table 1828 times. I can see this taking a bit longer. Should I be using a different function to limit a queue based on a keyword value ? Is there anything I can do to help speed up this query ? I don't have any of the other optimisations turned on yet since all the rest of RT seems to be performing fine. Any suggestions or further information would be greatly helpful -- I just want your half From mlelstv at dev.de.cw.net Wed Jun 4 17:18:08 2003 From: mlelstv at dev.de.cw.net (Michael van Elst) Date: Wed, 4 Jun 2003 23:18:08 +0200 Subject: [rt-users] Slow Query w/ LimitCustomField RT 3.0.3Pre1 In-Reply-To: <20030604204821.GA19083@musinghalfwit.org> References: <20030604204821.GA19083@musinghalfwit.org> Message-ID: <20030604211808.GA46901@sv1.dev.de.cw.net> On Wed, Jun 04, 2003, Eric Liedtke wrote: > explain SELECT DISTINCT main.* FROM ( Tickets main LEFT JOIN \ > TicketCustomFieldValues as TicketCustomFieldValues_1 ON \ > ((TicketCustomFieldValues_1.CustomField = '5')) AND ( main.id = \ \ \ \ > TicketCustomFieldValues_1.Ticket)) WHERE ((main.EffectiveId = main.id)); The table TicketCustomFieldValues is not indexed. Creating indexes on the CustomField and Ticket columns might help. -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From rcassily at DENOVIS.COM Wed Jun 4 17:44:08 2003 From: rcassily at DENOVIS.COM (Cassily, Ryan) Date: Wed, 4 Jun 2003 17:44:08 -0400 Subject: FW: [rt-users] rt-mailgate Message-ID: I changed the config file to read the following yet the rt.log is still o bytes. -rw-rw-rw- 1 root rt 0 Jun 4 16:24 rt.log # Mail loops will generate a critical log message. Set($LogToSyslog , undef); Set($LogToScreen , undef); Set($LogToFile , 'debug'); Set($LogToFileNamed , "$LogDir/rt.log"); #log to rt.log.. The only thing being recorded is the maillog. Could there be a permission issue? What should the permissions look like on the rt3 directory? Mine is currently: drwxr-xr-x 2 root rt 4096 Jun 3 10:57 bin drwxr-xr-x 2 root rt 4096 Jun 4 17:17 etc drwxr-xr-x 4 root bin 4096 May 30 07:39 lib drwxr-xr-x 4 root nobody 4096 May 30 07:39 local drwxr-xr-x 2 root rt 4096 May 30 07:39 sbin drwxr-xr-x 3 root root 4096 May 30 07:39 share drwxr-xr-x 5 root rt 4096 May 30 07:39 var -----Original Message----- From: Michael van Elst [mailto:mlelstv at dev.de.cw.net] Sent: Wednesday, June 04, 2003 11:49 AM To: Cassily, Ryan Subject: Re: FW: [rt-users] rt-mailgate On Wed, Jun 04, 2003, Cassily, Ryan wrote: > The log file is configured to be located at /opt/rt3/var/log but the directory is empty. In RT_SiteConfig.pm you need to have something like: Set($LogToSyslog , undef); Set($LogToFile , 'debug'); the default is the opposite: Set($LogToSyslog , 'debug'); Set($LogToFile , undef); so the log output is sent to to syslog. You also must ensure that rt-mailgate (i.e you, when you run it) have write access to the configured directory. > I have a quick question. There seems to be a testing section at the beginning of the rt-mailgate file. Is that run everytime rt-,ailgate is called by sendmail? No, it isn't. Greetings, -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From jesus at musinghalfwit.org Wed Jun 4 18:23:05 2003 From: jesus at musinghalfwit.org (Eric Liedtke) Date: Wed, 4 Jun 2003 17:23:05 -0500 Subject: [rt-users] Slow Query w/ LimitCustomField RT 3.0.3Pre1 In-Reply-To: <20030604211808.GA46901@sv1.dev.de.cw.net> References: <20030604204821.GA19083@musinghalfwit.org> <20030604211808.GA46901@sv1.dev.de.cw.net> Message-ID: <20030604222304.GA7402@musinghalfwit.org> It's seems fuzzy now but I think on Wed, Jun 04, 2003 at 11:18:08PM +0200 , Michael van Elst said: > On Wed, Jun 04, 2003, Eric Liedtke wrote: > > > explain SELECT DISTINCT main.* FROM ( Tickets main LEFT JOIN \ > > TicketCustomFieldValues as TicketCustomFieldValues_1 ON \ > > ((TicketCustomFieldValues_1.CustomField = '5')) AND ( main.id = \ \ \ \ > > TicketCustomFieldValues_1.Ticket)) WHERE ((main.EffectiveId = main.id)); > > The table TicketCustomFieldValues is not indexed. Creating indexes > on the CustomField and Ticket columns might help. > > Thanks for helping me fix the problem...as my SQL is a little rough I enlisted the help of one of our DBA's to explain what was going on in the statement. After that talk I began to try each piece of the query and did some testing with the following statement.... select * from ( Tickets main LEFT JOIN TicketCustomFieldValues as TicketCustomFieldValues_1 ON ( TicketCustomFieldValues_1.CustomField = '5') AND ( main.id = TicketCustomFieldValues_1.Ticket) ) as this portion of the origninal query took a while on it's own. Originally the above statement reported this... 1880 rows in set (1 min 42.02 sec) I tried the CustomField index and it didn't seem to help much and returned this... 1880 rows in set (1 min 38.81 sec) So I figured I would index the other side of the join and created an index on Ticket and the query now reports this.... 1880 rows in set (0.47 sec) Amazing what a proper index can do for you ; ) Thanks again for the help. > -- > ,eM""=. a"-. Michael van Elst > dWWMWM" - :GM==; mlelstv at dev.de.cw.net > :WWMWMw=--. "W=' cable & wireless > 9WWMm==-. > "-Wmw-" CABLE & WIRELESS > -- Act as if the future of the universe depends on what you do, while laughing at yourself for thinking that your actions make any difference. From seph at directionless.org Wed Jun 4 18:32:21 2003 From: seph at directionless.org (seph) Date: Wed, 04 Jun 2003 18:32:21 -0400 Subject: [rt-users] Problem with WebExternalAuth In-Reply-To: (ParimalaRamdas@oaktech.com's message of "Wed, 4 Jun 2003 13:54:21 -0400") References: Message-ID: You appear confused, have you considered hiring a consulting or systems administrator? > I went through apache.org/docs where I found an FAQ > http://httpd.apache.org/docs/misc/FAQ.html#remote-user-var in which Using > User Authentication talks about basic or digest. and 1 more link > http://www.faqts.com/knowledge_base/view.phtml/aid/733/fid/56 gives info > of how remote user name can be retrieved. I used this in > share/html/Elements/Header but it prints nothing. I'm confused. Why is it > not getting the name? how do i edit httpd.conf to utlize the REMOTE_USER. you do not need to modify share/html/Elements/Header. You need to modify RT_SiteConfig.pm and httpd.conf. The former is an rt file, and is documented, the latter is an apache file and is documented. seph From mlelstv at dev.de.cw.net Wed Jun 4 18:38:50 2003 From: mlelstv at dev.de.cw.net (Michael van Elst) Date: Thu, 5 Jun 2003 00:38:50 +0200 Subject: FW: [rt-users] rt-mailgate In-Reply-To: References: Message-ID: <20030604223849.GA48091@sv1.dev.de.cw.net> On Wed, Jun 04, 2003, Cassily, Ryan wrote: > drwxr-xr-x 2 root rt 4096 Jun 3 10:57 bin Hmm. Can you check the Mprog definition in your sendmail.cf ? You might have defined a chroot directory. -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From rcassily at DENOVIS.COM Wed Jun 4 18:53:12 2003 From: rcassily at DENOVIS.COM (Cassily, Ryan) Date: Wed, 4 Jun 2003 18:53:12 -0400 Subject: FW: [rt-users] rt-mailgate Message-ID: Here is the Mprog lines from the sendmail.cf file, along with Mprocmail and Mlocal. Mprocmail, P=/usr/bin/procmail, F=DFMSPhnu9, S=EnvFromSMTP/HdrFromSMTP, R=EnvToSMTP/HdrFromSMTP, T=DNS/RFC822/X-Unix, A=procmail -Y -m $h $f $u Mlocal, P=/usr/bin/procmail, F=lsDFMAw5:/|@qSPfhn9, S=EnvFromL/HdrFromL, R=EnvToL/HdrToL, T=DNS/RFC822/X-Unix, A=procmail -t -Y -a $h -d $u Mprog, P=/usr/sbin/smrsh, F=lsDFMoqeu9, S=EnvFromL/HdrFromL, R=EnvToL/HdrToL, D=$z:/, T=X-Unix/X-Unix/X-Unix, A=smrsh -c $u -----Original Message----- From: Michael van Elst [mailto:mlelstv at dev.de.cw.net] Sent: Wednesday, June 04, 2003 6:39 PM To: Cassily, Ryan Cc: Rt-Users at Lists. Fsck. Com (E-mail) Subject: Re: FW: [rt-users] rt-mailgate On Wed, Jun 04, 2003, Cassily, Ryan wrote: > drwxr-xr-x 2 root rt 4096 Jun 3 10:57 bin Hmm. Can you check the Mprog definition in your sendmail.cf ? You might have defined a chroot directory. -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From mlelstv at dev.de.cw.net Wed Jun 4 19:14:00 2003 From: mlelstv at dev.de.cw.net (Michael van Elst) Date: Thu, 5 Jun 2003 01:14:00 +0200 Subject: FW: [rt-users] rt-mailgate In-Reply-To: References: Message-ID: <20030604231400.GB48091@sv1.dev.de.cw.net> On Wed, Jun 04, 2003, Cassily, Ryan wrote: > Mprog, P=/usr/sbin/smrsh, F=lsDFMoqeu9, S=EnvFromL/HdrFromL, R=EnvToL/HdrToL, D=$z:/, > T=X-Unix/X-Unix/X-Unix, > A=smrsh -c $u There we go. smrsh will only allow you to execute programs in the sm.bin directory and will bail out with 'Service unavailable' if the program isn't there. The exact sm.bin path depends on your system, usually that's /usr/libexec/sm.bin or /var/adm/sm.bin. You either have to copy rt-mailgate (or a small wrapper script) into the sm.bin directory or you have to modify the sendmail configuration to Mprog, P=/usr/sbin/smrsh, F=lsDFMoqeu9, S=EnvFromL/HdrFromL, R=EnvToL/HdrToL, D=$z:/, T=X-Unix/X-Unix/X-Unix, A=sh -c $u which will allow you to run arbitrary programs to deliver mail. It's up to you to decide wether the more strict security of smrsh is required on your system. Greetings, -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From jennyw at dangerousideas.com Wed Jun 4 20:07:52 2003 From: jennyw at dangerousideas.com (jennyw) Date: Wed, 4 Jun 2003 17:07:52 -0700 Subject: [rt-users] Getting owner to change when replying Message-ID: <20030605000752.GA14527@dangerousideas.com> I've noticed that when a user replies to a new ticket, they do not become the owner -- it remains owned by nobody. Is there a way to change this so that if someone takes an action on a ticket that's owned by nobody, they own it? Thanks! Jen From mfrick at learnedsolutions.com Wed Jun 4 22:16:24 2003 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Thu, 5 Jun 2003 10:16:24 +0800 Subject: [rt-users] Fw: [rt.domain.com #] (_rt_system) RT Error: test Message-ID: <022801c32b08$77557d90$1601a8c0@cream> > Hi guys and girls, > > I have what I hope will be a quick query for you. > Every email I attempt to send to my queue comes back with the above subject > (email orig titled test) > and the following body template > > -- > There has been an error: > There has been an error with your request: > > Your message is reproduced below: > -- > > and does not go thru into my queue. > > my /etc/aliases file (sendmail config) contains the following lines .. > > -- > rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url > http://rt.domain.com/" > rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action > comment --usrl http://rt.domain.com/" > -- > > where my rt3 is in the default install position of /opt/rt3/ > > I figure since I am getting the error template and a reply from > rt.learnedsolutions.com that the email is getting to the mailgate but > somewhere after that something goes wrong? > > any help or indication as to why these emails would not be getting through > would be greatly appreciated. > > Thanx > > Matthew Frick. > > > system: > webrt 3.01 > rh 7.3 > apache 1.3.22 > modperl 1.26 > perl 5.8 > mysql 3.23.46 > > > From pdh at snapgear.com Wed Jun 4 22:24:47 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 5 Jun 2003 12:24:47 +1000 Subject: [rt-users] Fw: [rt.domain.com #] (_rt_system) RT Error: test In-Reply-To: <022801c32b08$77557d90$1601a8c0@cream> References: <022801c32b08$77557d90$1601a8c0@cream> Message-ID: <20030605022447.GG595@luggage> Matthew Frick wrote: > > rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action > > comment --usrl http://rt.domain.com/" "--usrl"? > > mysql 3.23.46 badness. You want at least 3.23.56 (with innodb support), or, preferably, 4.0.13. You might also want to check your rt logs for errors, and probably tweak the Log* options in your RT config. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From mfrick at learnedsolutions.com Wed Jun 4 23:24:37 2003 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Thu, 5 Jun 2003 11:24:37 +0800 Subject: [rt-users] Fw: [rt.domain.com #] (_rt_system) RT Error: test References: <022801c32b08$77557d90$1601a8c0@cream> <20030605022447.GG595@luggage> Message-ID: <025a01c32b12$0c31ecb0$1601a8c0@cream> Would the old version of mysql be the sole cause of this problem?? As I would rather not update mysql atm due to some important data currently being used on that install and I dont' want the down time at this stage but if necisary I will do a late night update to get 3.01 working :) I was running rt1.07 previously and hence was probably alittle lapse in looking at the prereqs even though quite a version update. ----- Original Message ----- From: "Phil Homewood" To: Sent: Thursday, June 05, 2003 10:24 AM Subject: Re: [rt-users] Fw: [rt.domain.com #] (_rt_system) RT Error: test > Matthew Frick wrote: > > > rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action > > > comment --usrl http://rt.domain.com/" > > "--usrl"? > > > > mysql 3.23.46 > > badness. You want at least 3.23.56 (with innodb support), or, > preferably, 4.0.13. > > You might also want to check your rt logs for errors, and probably > tweak the Log* options in your RT config. > -- > Phil Homewood, Systems Janitor, http://www.SnapGear.com > pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 > SnapGear - Custom Embedded Solutions and Security Appliances > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From GeorgeT at ach.org.au Wed Jun 4 23:40:07 2003 From: GeorgeT at ach.org.au (George Travan) Date: Thu, 05 Jun 2003 13:10:07 +0930 Subject: [rt-users] Rt3 and reporter.pl Message-ID: I am trying to get rt3.* working with reporter.pl. I have noticed that the include "../etc/RT_Config.pm" gives an error : Undefined subroutine &RT::SET called at ../etc/RT_Config.pm line 27. This is the first set function. Anyone tell me whats wrong here? Regards, /Geo georget at ach.org.au From pdh at snapgear.com Wed Jun 4 23:44:09 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 5 Jun 2003 13:44:09 +1000 Subject: [rt-users] Fw: [rt.domain.com #] (_rt_system) RT Error: test In-Reply-To: <025a01c32b12$0c31ecb0$1601a8c0@cream> References: <022801c32b08$77557d90$1601a8c0@cream> <20030605022447.GG595@luggage> <025a01c32b12$0c31ecb0$1601a8c0@cream> Message-ID: <20030605034409.GJ595@luggage> Matthew Frick wrote: > Would the old version of mysql be the sole cause of this problem?? As I > would rather not update mysql atm due to some important data currently being > used on that install and I dont' want the down time at this stage but if > necisary I will do a late night update to get 3.01 working :) No. But you won't be very happy running RT3 on mysql 3.23.old. > I was running rt1.07 previously and hence was probably alittle lapse in > looking at the prereqs even though quite a version update. I was about to mention that. The "_rt_system" is a giveaway; that error came from your 1.0.7 install, not 3.x. I missed that the first time around. :-) -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Wed Jun 4 23:47:44 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 5 Jun 2003 13:47:44 +1000 Subject: [rt-users] Rt3 and reporter.pl In-Reply-To: References: Message-ID: <20030605034744.GK595@luggage> George Travan wrote: > I am trying to get rt3.* working with reporter.pl. I have noticed that > the include "../etc/RT_Config.pm" > gives an error : Don't "use" or "require" that file. Instead, you should: use RT; RT::LoadConfig(); -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Thu Jun 5 00:02:22 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 5 Jun 2003 14:02:22 +1000 Subject: [rt-users] Rt3 and reporter.pl In-Reply-To: References: Message-ID: <20030605040222.GL595@luggage> [Please keep list discussion on the list. Thanks.] George Travan wrote: > I now get Can't locate RT.pm.... funny as RT seems to work, other than > having missing "Keywords" ;( use lib /opt/rt3/lib; before you "use RT". -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Thu Jun 5 00:09:33 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 5 Jun 2003 14:09:33 +1000 Subject: [rt-users] Rt3 and reporter.pl In-Reply-To: <20030605040222.GL595@luggage> References: <20030605040222.GL595@luggage> Message-ID: <20030605040933.GM595@luggage> Phil Homewood wrote: > use lib /opt/rt3/lib; How'd I manage that? What I mean, of course, is: use lib "/opt/rt3/lib"; -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From mfrick at learnedsolutions.com Thu Jun 5 01:09:47 2003 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Thu, 5 Jun 2003 13:09:47 +0800 Subject: [rt-users] Fw: [rt.domain.com #] (_rt_system) RT Error: test References: <022801c32b08$77557d90$1601a8c0@cream> <20030605022447.GG595@luggage> <025a01c32b12$0c31ecb0$1601a8c0@cream> <20030605034409.GJ595@luggage> Message-ID: <029801c32b20$b0199400$1601a8c0@cream> How would the message end up at the old rt? the mailgate for 1.07 on my install was located at /usr/local/rt/bin/rt-mailgate and in the new one the alias for rt says to use /opt/rt3/... and there is no other rt alias? does anyone know how I can resolve my 3.01 issues? thanks. Matthew Frick. ----- Original Message ----- From: "Phil Homewood" To: Sent: Thursday, June 05, 2003 11:44 AM Subject: Re: [rt-users] Fw: [rt.domain.com #] (_rt_system) RT Error: test > Matthew Frick wrote: > > Would the old version of mysql be the sole cause of this problem?? As I > > would rather not update mysql atm due to some important data currently being > > used on that install and I dont' want the down time at this stage but if > > necisary I will do a late night update to get 3.01 working :) > > No. But you won't be very happy running RT3 on mysql 3.23.old. > > > I was running rt1.07 previously and hence was probably alittle lapse in > > looking at the prereqs even though quite a version update. > > I was about to mention that. The "_rt_system" is a giveaway; that > error came from your 1.0.7 install, not 3.x. I missed that the > first time around. :-) > > -- > Phil Homewood, Systems Janitor, http://www.SnapGear.com > pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 > SnapGear - Custom Embedded Solutions and Security Appliances > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From GeorgeT at ach.org.au Thu Jun 5 02:03:46 2003 From: GeorgeT at ach.org.au (George Travan) Date: Thu, 05 Jun 2003 15:33:46 +0930 Subject: [rt-users] Missing keywords Message-ID: I have installed rt3.0.1 and it seems to work fine. What I have noticed is that I can't seem to locate the keyword entry forms in the rt gui under configure.... Hmmm, I'm new to rt, but I can't see keywords anywhere in rt 3 ?? Regards, /Geo From pdh at snapgear.com Thu Jun 5 02:27:35 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 5 Jun 2003 16:27:35 +1000 Subject: [rt-users] Missing keywords In-Reply-To: References: Message-ID: <20030605062735.GS595@luggage> George Travan wrote: > Hmmm, I'm new to rt, but I can't see keywords anywhere in rt 3 ?? They're not there. Look for Custom Fields instead. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From chad at idworld.net Thu Jun 5 04:06:14 2003 From: chad at idworld.net (Chad Scott) Date: Thu, 5 Jun 2003 01:06:14 -0700 Subject: [rt-users] Getting owner to change when replying In-Reply-To: <20030605000752.GA14527@dangerousideas.com> Message-ID: <93E1F650-972C-11D7-9BB1-000393A702EE@idworld.net> Jen: I've done what you want by modifying the default "AutoOpen" action that comes with 3.0.2... Here's the diff (the file is $RTBASE/lib/RT/Action/AutoOpen.pm) %cvs diff -C 3 -r rt3-0-2 AutoOpen.pm Index: AutoOpen.pm =================================================================== RCS file: /var/db/cvs/rt3/lib/RT/Action/AutoOpen.pm,v retrieving revision 1.1.1.2 retrieving revision 1.1.1.2.2.2 diff -C3 -r1.1.1.2 -r1.1.1.2.2.2 *** AutoOpen.pm 13 May 2003 21:05:40 -0000 1.1.1.2 --- AutoOpen.pm 15 May 2003 20:41:06 -0000 1.1.1.2.2.2 *************** *** 74,79 **** --- 74,89 ---- Data => 'Ticket auto-opened on incoming correspondence' ); + # Set started if it isn't already + if ($self->TicketObj->Started eq "") { + $self->TicketObj->SetStarted; + } + + # Set owner if it isn't already + if ($self->TicketObj->IsOwner($RT::Nobody)) { + $self->TicketObj->SetOwner($self->TransactionObj->CreatorObj->id); + } + return(1); } On Wednesday, Jun 4, 2003, at 17:07 US/Pacific, jennyw wrote: > I've noticed that when a user replies to a new ticket, they do not > become the owner -- it remains owned by nobody. Is there a way to > change > this so that if someone takes an action on a ticket that's owned by > nobody, they own it? > > Thanks! > > Jen > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From bderm at derman.com Thu Jun 5 06:51:20 2003 From: bderm at derman.com (Bryan Derman) Date: Thu, 5 Jun 2003 03:51:20 -0700 Subject: [rt-users] Problem(s) receiving mail via rt-mailgate Message-ID: Since I see that there are other people having problems with this, I thought I'd summarize what I (think I) learned during the process of getting my rt-mailgate working. The real problem was configuring the system for proper operation via smrsh (sendmail's restricted shell). As per the install instructions, I'd setup a pair of user aliases to receive mail into RT: rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://blah.blah.com/" rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action comment --url http://blah.blah.com/" Sending email to the user "rt" resulted in the "service unavailable" status (see detail in history messages, copied below). As indicated, this was issued by smrsh (which is valid as I have "FEATURE(`smrsh',`/usr/libexec/smrsh')dnl" specified for my sendmail configuration). I used (both) man smrsh strings /usr/libexec/smrsh | fgrep '/' to verify that the location of smrsh's command directory is "/usr/adm/sm.bin" (this is the strategy suggested somewhere on http://www.sendmail.org/). I tried placing a symbolic link to /opt/rt3/bin/rt-mailgate in /usr/adm/sm.bin, but that just gave the same results. Next I created the pass-through shell script /usr/adm/sm.bin/rt-mailgate, as follows (and set it to permissions 755): #!/bin/sh /opt/rt3/bin/rt-mailgate $* I also changed the email aliases' command from "|/opt/rt3/bin/rt-mailgate ..." to "|rt-mailgate ..." At that point, I received a permissions error from the pass-through shell script. Since much of RT runs as "set group ID on execution," I used (both) chown root:rt /usr/adm/sm.bin/rt-mailgate chmod 2755 /usr/adm/sm.bin/rt-mailgate to change the /usr/adm/sm.bin/rt-mailgate shell script to run as the group "rt" (the "2" in 2755 permissions mean "set group id on execution"). At this point, RT is receiving emails via the rt-mailgate. #;-)) Hope this helps some other people (it seems so simple when one looks back on it!). ______________________________________________________________________ Forwarded message from Bryan Derman on 2003-05-29 at 5:47 PM -0700 ********************************************************************** >Delivered-To: rt-users at pallas.eruditorum.org >To: rt-users at lists.fsck.com >From: Bryan Derman >Subject: [rt-users] Problem(s) receiving mail via rt-mailgate >Sender: rt-users-admin at lists.fsck.com >Date: Thu, 29 May 2003 17:47:26 -0700 > >I'm running RT 3.0.2 on OS X 10.2.6 with perl 5.8.0 and have been trying >to the RT's email gateway to receive emails (everything else has been >running smoothly for a while now). > >I have the server on an Intranet and have poked a hole in the firewall to >allow email to be sent directly to the address of the system, not wanting >RT to be generally accessible. After much fiddling with (aka >configuring) sendmail, sendmail is finally sending and receiving emails. >Although the system recieves emails as a user, I am now trying to get >emails received and injected into RT (which is a very nice product, BTW). > >What my research has led me to do, thus far: >----- >- I've put a link in /usr/adm/sm.bin to /opt/rt3/bin/rt-mailgate >- I've also enabled RunProgramInUnsafeDirPath in sendmail (ugh!) > >What's currently happening: >----- >Received emails are bounced with the following (sanitized) diagnostics: > > >The following addresses had permanent fatal errors: >"|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url >http://mumble.foo.com/" > (reason: Service unavailable) > (expanded from: ) > >Transcript of session follows: >smrsh: "rt-mailgate" not available for sendmail programs (stat failed) >554 5.0.0 Service unavailable > > > >Final-Recipient: RFC822; rt@[xxx.xxx.xxx.25] >X-Actual-Recipient: X-Unix; |/opt/rt3/bin/rt-mailgate --queue general >--action correspond --url http://mumble.foo.com/ >Action: failed >Status: 5.5.0 >Diagnostic-Code: X-Unix; 69 > >======== > >I'm also not getting any errors logged (or displayed) from RT, which may >or may not be another issue (currently, it looks like rt-mailgate never >gets invoked so I'm guessing that no error log just means that everything >in RT is running smoothly?). > >I've run Mr. Google ragged trying to solve this one (when I was young, in >addition to having to walk 5 miles to school in 30-below weather, we not >only didn't have Google ... we didn't have an Internet! #;-)) > >Anyone have any ideas that might send me in the right direction? >********************************************************************** End of forwarded message from Bryan Derman ______________________________________________________________________ ______________________________________________________________________ Forwarded message from Bryan Derman on 2003-05-30 at 1:30 AM -0700 ********************************************************************** >Delivered-To: rt-users at pallas.eruditorum.org >To: Phil Homewood >From: Bryan Derman >Subject: Re: [rt-users] Problem(s) receiving mail via rt-mailgate >Cc: rt-users at lists.fsck.com >Sender: rt-users-admin at lists.fsck.com >Date: Fri, 30 May 2003 01:30:50 -0700 > >Can one ever be sure when it's software for which one does not have the >source? #;-)) > >I did the strings | grep "thingie" as suggested on www.sendmail.org and >looked a the smrsh man page. Both of these "tests" would indicate that >/usr/adm/sm.bin is the directory used by OS X. [Can anyone confirm or >deny this?] > >As for permissions, I have: > >/usr/adm/sm.bin >drwxr-xr-x 4 root wheel 136 May 29 17:28 ./ >drwxr-xr-x 4 root wheel 136 May 29 17:28 ../ >lrwxr-xr-x 1 root wheel 24 May 29 17:28 rt-mailgate -> >/opt/rt3/bin/rt-mailgate > >and > >/opt/rt3/bin >drwxr-xr-x 8 root admin 272 May 19 03:09 ./ >drwxr-xr-x 10 root admin 340 May 19 03:09 ../ >-rwxr-xr-x 1 root rt 18487 May 12 17:31 rt-mailgate > >That makes everything executable and I'm not aware of any other >conditions that need to be satisfied for Sendmail+smrsh ... but that >doesn't mean there aren't any. [Anyone know whether there's a flaw in >this setup?] > >I guess I could actually turn off the smrsh feature and see what happens, >but I'd not want to run it without smrsh and it does seem pretty clear >that that's where the issue is. > >Any ideas? > >______________________________________________________________________ >Previous message from Phil Homewood on 2003-05-30 at 5:26 PM +1000 >********************************************************************** >>Bryan Derman wrote: >>> - I've put a link in /usr/adm/sm.bin to /opt/rt3/bin/rt-mailgate >>> >>> smrsh: "rt-mailgate" not available for sendmail programs (stat failed) >> >>Are you sure that /usr/adm/sm.bin is the correct directory >>for your smrsh, and that the permissions on it are correct? >>-- >>Phil Homewood, Systems Janitor, http://www.SnapGear.com >>pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 >>SnapGear - Custom Embedded Solutions and Security Appliances >********************************************************************** End of forwarded message from Bryan Derman ______________________________________________________________________ -- ----------------------------------------------------- Bryan Derman Derman Enterprises Incorporated bderm at derman.com http://www.derman.com/ - - - - - - - - - - - - - - - - - - - - - - - - - - - From mick at onramp.ca Thu Jun 5 08:20:42 2003 From: mick at onramp.ca (Mick Szucs) Date: 05 Jun 2003 08:20:42 -0400 Subject: [rt-users] rt-mailgate broken pipe Message-ID: <1054815642.16883.38.camel@hal9000.internal.onramp.ca> Hi All, Here's hoping someone can shed some light on this one for me, I've been knocking my head against this wall for days now. Messages piped through rt-mailgate fail when they're beyond a certain size. I haven't yet figured out exactly what said size is, and it seems to be variable. Preliminary tests with one of the broken messages showed it was dying with "broken pipe" before even getting into it's error checking routine. I hacked up a test rt-mailgate and added a local $SIG{'PIPE'} = 'IGNORE' before the POST and have been playing with returning the response from the server. Running - ./rt-mailgate --queue support --action comment --url https://ticket.example.com/ -debug < 523198 Returns: An Error Occurred ================= 500 write failed: This is ./rt-mailgate exiting because of an undefined server error at ./rt-mailgate line 457, <> chunk 1. The message's delivery is then deferred by Qmail, and it tries and tries and tries again. The first X number of bytes seem to actually make it into the queue. I haven't been able to pinpoint X yet - seems to vary. I'm hoping someone can cast some light my way. At the very least, the source maintainers may wish to consider adding $SIG{'PIPE'} handling prior to the LWP POST call, as a broken pipe will prevent the graceful error-handling code from ever being executed. (Seems like this mechanism should be in LWP by default, but I guess it's not.) Many thanks. Mick From ParimalaRamdas at oaktech.com Thu Jun 5 09:18:04 2003 From: ParimalaRamdas at oaktech.com (ParimalaRamdas at oaktech.com) Date: Thu, 5 Jun 2003 09:18:04 -0400 Subject: [rt-users] Problem with WebExternalAuth Message-ID: thanks for all the information. my need is specific, i think. what i want is that when a user logs onto the intarnet he/she should be automatically created in RT database if username doen't exist or if it does, be validated. both steps should take the user to the home page without having to login to RT. a single login is what i'm looking for. i think i might have to pass the username from php script(thts what my intranet uses) to RT's perl script and then check the RT database for this user and act accordingly. as i do not know perl, i would appreciate it if you could answer one more question- should i create a seperate script to do this or should i modify RT's autohandler(here i assume tht auotohandler is the one which takes care of login, authentication- correct me if i'm wrong). which would be the best way to go about? thanks again for all the feedback. parimala. -------------- next part -------------- An HTML attachment was scrubbed... URL: From colint at oeone.com Thu Jun 5 09:39:47 2003 From: colint at oeone.com (C. T.) Date: Thu, 05 Jun 2003 09:39:47 -0400 Subject: [rt-users] Error creating database Message-ID: <3EDF4823.2040903@oeone.com> Hi, I get the error below when doing a make initialize-database. To follow I have the sequence of commands and then at the end, of course, is the error. Any ideas what might be causing this? ______________________________________________ [root at rome2 rt-3-0-1]# make initialize-database /usr/bin/perl //opt/rt3/sbin/rt-setup-database --action init --dba root --prompt-for-dba-password In order to create a new database and grant RT access to that database, this script needs to connect to your mysql instance on localhost as root. Please specify that user's database password below. If the user has no database password, just press return. Password: Now creating a database for RT. Creating mysql database rt3. Now populating database schema. Creating database schema. schema sucessfully inserted Now inserting database ACLs Now inserting RT core system objects Checking for existing system user...not found. This appears to be a new installation. Creating system user...Can't locate object method "begin_work" via package "DBI::db" (perhaps you forgot to load "DBI::db"?) at /usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 540, line 416. make: *** [initialize-database] Error 255 _____________________________________________ Colin Tisdall OEone Corporation From jason-alexander at uiowa.edu Thu Jun 5 12:35:01 2003 From: jason-alexander at uiowa.edu (Jason Alexander) Date: Thu, 05 Jun 2003 11:35:01 -0500 Subject: [rt-users] Open Ticket Command Message-ID: <5.2.1.1.2.20030605113321.0219fe50@blue.weeg.uiowa.edu> Can anyone point me at the command that I could issue in a script to set the status of tickets to open. I have one queue that I want tickets to automatically open when they come into that queue. I been looking at the EditBasic scripts in the /Ticket but I'm not sure what to call. Jason *************************************************** Jason Alexander Senior Security Analyst CIO Office, The University of Iowa 300-28 University Services Building jason-alexander at uiowa.edu / 319-335-6174 *************************************************** From rcassily at DENOVIS.COM Thu Jun 5 13:22:22 2003 From: rcassily at DENOVIS.COM (Cassily, Ryan) Date: Thu, 5 Jun 2003 13:22:22 -0400 Subject: FW: [rt-users] rt-mailgate Message-ID: Very interesting. I believe we're making headway. I had to add a symbolic link in the /etc/smrsh directory to get sendmail to use rt-mailgate. However, I am now recieving an error in the mailog: Jun 5 12:50:19 rttracker sendmail[711]: h55GoJSP000711: from=, size=516, class=0, nrcpts=1, msgid=, proto=ESMTP, daemon=MTA, relay=exchsrvr-1.ehealthdirect.com [172.16.5.112] Jun 5 12:50:20 rttracker sendmail[712]: h55GoJSP000711: to="|rt-mailgate --queue Monitor --action correspond --url http:/localhost/", ctladdr= (8/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30749, dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL and I get an error back after the relay times out after 4 hrs with: The original message was received at Thu, 5 Jun 2003 08:30:24 -0400 from exchsrvr-1.ehealthdirect.com [172.16.5.112] ----- Transcript of session follows ----- Use of uninitialized value in pattern match (m//) at /usr/local/lib/perl5/site_perl/5.8.0/HTTP/Cookies.pm line 124, <> chunk 1. An Error Occurred ================= 500 Can't connect to :80 (Bad hostname '') "|rt-mailgate --queue Monitor --action correspond --url http:/localhost/"... Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL Warning: message still undelivered after 4 hours Will keep trying until message is 5 days old Seems like I'm running into a dns issue now with it coming back with a bad hostname. -----Original Message----- From: Michael van Elst [mailto:mlelstv at dev.de.cw.net] Sent: Wednesday, June 04, 2003 7:14 PM To: Cassily, Ryan Cc: Rt-Users at Lists. Fsck. Com (E-mail) Subject: Re: FW: [rt-users] rt-mailgate On Wed, Jun 04, 2003, Cassily, Ryan wrote: > Mprog, P=/usr/sbin/smrsh, F=lsDFMoqeu9, S=EnvFromL/HdrFromL, R=EnvToL/HdrToL, D=$z:/, > T=X-Unix/X-Unix/X-Unix, > A=smrsh -c $u There we go. smrsh will only allow you to execute programs in the sm.bin directory and will bail out with 'Service unavailable' if the program isn't there. The exact sm.bin path depends on your system, usually that's /usr/libexec/sm.bin or /var/adm/sm.bin. You either have to copy rt-mailgate (or a small wrapper script) into the sm.bin directory or you have to modify the sendmail configuration to Mprog, P=/usr/sbin/smrsh, F=lsDFMoqeu9, S=EnvFromL/HdrFromL, R=EnvToL/HdrToL, D=$z:/, T=X-Unix/X-Unix/X-Unix, A=sh -c $u which will allow you to run arbitrary programs to deliver mail. It's up to you to decide wether the more strict security of smrsh is required on your system. Greetings, -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From niels=rt at bakker.net Thu Jun 5 13:52:25 2003 From: niels=rt at bakker.net (Niels Bakker) Date: Thu, 5 Jun 2003 19:52:25 +0200 Subject: FW: [rt-users] rt-mailgate In-Reply-To: References: Message-ID: <20030605175225.GR89939@snowcrash.tpb.net> * rcassily at DENOVIS.COM (Cassily, Ryan) [Thu 05 Jun 2003, 19:24 CEST]: > 500 Can't connect to :80 (Bad hostname '') > "|rt-mailgate --queue Monitor --action correspond --url http:/localhost/"... Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL > Warning: message still undelivered after 4 hours > Will keep trying until message is 5 days old > > > Seems like I'm running into a dns issue now with it coming back with a bad hostname. Seems like you forgot a / in that URL (http:/localhost/ instead of http://localhost/) -- Niels. -- From rcassily at DENOVIS.COM Thu Jun 5 14:04:35 2003 From: rcassily at DENOVIS.COM (Cassily, Ryan) Date: Thu, 5 Jun 2003 14:04:35 -0400 Subject: FW: [rt-users] rt-mailgate Message-ID: Thanks. Boy do I feel bad. Maybe I was just looking at this for too long. Thanks to everyone for their help. -----Original Message----- From: Niels Bakker [mailto:niels=rt at bakker.net] Sent: Thursday, June 05, 2003 1:52 PM To: rt-users at lists.fsck.com Subject: Re: FW: [rt-users] rt-mailgate * rcassily at DENOVIS.COM (Cassily, Ryan) [Thu 05 Jun 2003, 19:24 CEST]: > 500 Can't connect to :80 (Bad hostname '') > "|rt-mailgate --queue Monitor --action correspond --url http:/localhost/"... Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL > Warning: message still undelivered after 4 hours > Will keep trying until message is 5 days old > > > Seems like I'm running into a dns issue now with it coming back with a bad hostname. Seems like you forgot a / in that URL (http:/localhost/ instead of http://localhost/) -- Niels. -- _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From nick at strongholdtech.com Thu Jun 5 14:27:13 2003 From: nick at strongholdtech.com (Nicolae P. Costescu) Date: Thu, 05 Jun 2003 14:27:13 -0400 Subject: [rt-users] How do you sort alpha. global custom fields Message-ID: <5.2.1.1.2.20030605142606.02816dd8@mail.qrts.com> Keywords in 2.0.x or custom fields in 3.x - they used to be sorted alphabetically in 2.x. In 3.x when I add new custom fields they appear at the bottom of the list. I could manually sort by editing their sort fields in the DB - but is there any way to get them to sort alphabetically? Thanks Nick **************************************************** Nicolae P. Costescu, Ph.D. / Senior Developer Stronghold Technologies 46040 Center Oak Plaza, Suite 160 / Sterling, Va 20166 Tel: 571-434-1472 / Fax: 571-434-1478 From mlelstv at dev.de.cw.net Thu Jun 5 14:26:29 2003 From: mlelstv at dev.de.cw.net (Michael van Elst) Date: Thu, 5 Jun 2003 20:26:29 +0200 Subject: FW: [rt-users] rt-mailgate In-Reply-To: References: Message-ID: <20030605182628.GA79653@sv1.dev.de.cw.net> On Thu, Jun 05, 2003, Cassily, Ryan wrote: > "|rt-mailgate --queue Monitor --action correspond --url http:/localhost/"... Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL There is a typo in the URL. I guess it should be http://localhost/ with two / instead of http:/localhost/ Greetings, -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From mick at onramp.ca Thu Jun 5 16:08:51 2003 From: mick at onramp.ca (Mick Szucs) Date: 05 Jun 2003 16:08:51 -0400 Subject: [rt-users] rt-mailgate broken pipe In-Reply-To: <1054815642.16883.38.camel@hal9000.internal.onramp.ca> References: <1054815642.16883.38.camel@hal9000.internal.onramp.ca> Message-ID: <1054843730.3665.35.camel@hal9000.internal.onramp.ca> On Thu, 2003-06-05 at 08:20, Mick Szucs wrote: > Messages piped through rt-mailgate fail when they're beyond a certain > size. I haven't yet figured out exactly what said size is, and it seems > to be variable. Size is 8192 bytes, and it's definitely mod_perl's fault. Test script running under: Sethandler cgi-script works just peachy, and returns the entire posted message. Same script under: SetHandler perl-script PerlHandler ModPerl::Registry::handler Displays that it gets $ENV{'content-length'} but shows it no regard, returns only 8192 bytes. I know that this suggests that I shouldn't be asking about it in an RT support group, but I'm mentioning it in case anyone else has run into it and come up with a solution. Apache 2.0.40 mod_perl 1.99 Perl 5.8.0 Redhat 9 Thanks, Mick From jesse at bestpractical.com Thu Jun 5 16:13:21 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 5 Jun 2003 16:13:21 -0400 Subject: [rt-users] rt-mailgate broken pipe In-Reply-To: <1054843730.3665.35.camel@hal9000.internal.onramp.ca> References: <1054815642.16883.38.camel@hal9000.internal.onramp.ca> <1054843730.3665.35.camel@hal9000.internal.onramp.ca> Message-ID: <20030605201321.GA29390@fsck.com> On Thu, Jun 05, 2003 at 04:08:51PM -0400, Mick Szucs wrote: > On Thu, 2003-06-05 at 08:20, Mick Szucs wrote: > > Messages piped through rt-mailgate fail when they're beyond a certain > > size. I haven't yet figured out exactly what said size is, and it seems > > to be variable. > > Size is 8192 bytes, and it's definitely mod_perl's fault. Test script > running under: > > Sethandler cgi-script > > works just peachy, and returns the entire posted message. Same script > under: > > SetHandler perl-script > PerlHandler ModPerl::Registry::handler > > Displays that it gets $ENV{'content-length'} but shows it no regard, > returns only 8192 bytes. > > I know that this suggests that I shouldn't be asking about it in an RT > support group, but I'm mentioning it in case anyone else has run into it > and come up with a solution. Can you back down to apache 1.3, which is generally known not to suck? > Apache 2.0.40 > mod_perl 1.99 > Perl 5.8.0 > Redhat 9 > > Thanks, > > Mick > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jennyw at dangerousideas.com Thu Jun 5 18:47:34 2003 From: jennyw at dangerousideas.com (jennyw) Date: Thu, 5 Jun 2003 15:47:34 -0700 Subject: [rt-users] Getting owner to change when replying In-Reply-To: <93E1F650-972C-11D7-9BB1-000393A702EE@idworld.net> References: <20030605000752.GA14527@dangerousideas.com> <93E1F650-972C-11D7-9BB1-000393A702EE@idworld.net> Message-ID: <20030605224734.GA18826@dangerousideas.com> On Thu, Jun 05, 2003 at 01:06:14AM -0700, Chad Scott wrote: > I've done what you want by modifying the default "AutoOpen" action that > comes with 3.0.2... Thanks! Any reason why it doesn't work with a scrip, though? Jen From seph at directionless.org Thu Jun 5 18:49:01 2003 From: seph at directionless.org (seph) Date: Thu, 05 Jun 2003 18:49:01 -0400 Subject: [rt-users] Problem with WebExternalAuth In-Reply-To: (ParimalaRamdas@oaktech.com's message of "Thu, 5 Jun 2003 09:18:04 -0400") References: Message-ID: > thanks for all the information. my need is specific, i think. what i want > is that when a user logs onto the intarnet he/she should be automatically > created in RT database if username doen't exist or if it does, be > validated. both steps should take the user to the home page without having > to login to RT. a single login is what i'm looking for. you still seem confused. I strongly recommend hiring someone with a solid understanding of perl and apache, to help you deploy the solution you desire. However, you're describing an account autocreation feature that already exists in rt. seph From chad at idworld.net Thu Jun 5 19:22:35 2003 From: chad at idworld.net (Chad Scott) Date: Thu, 5 Jun 2003 16:22:35 -0700 Subject: [rt-users] Getting owner to change when replying In-Reply-To: <20030605224734.GA18826@dangerousideas.com> Message-ID: <97155152-97AC-11D7-92F3-000393A702EE@idworld.net> No... I just found it more convenient to re-write AutoOpen (which is the "OpenTickets" scrip action) rather than write my own custom scrip at the time. On Thursday, Jun 5, 2003, at 15:47 US/Pacific, jennyw wrote: > On Thu, Jun 05, 2003 at 01:06:14AM -0700, Chad Scott wrote: >> I've done what you want by modifying the default "AutoOpen" action >> that >> comes with 3.0.2... > > Thanks! Any reason why it doesn't work with a scrip, though? > > Jen > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From krmm at nordkapp.net Fri Jun 6 09:06:55 2003 From: krmm at nordkapp.net (Kristian =?ISO-8859-1?Q?R=F8nningen?=) Date: 06 Jun 2003 15:06:55 +0200 Subject: [rt-users] Installing in subdir of documentroot Message-ID: <1054904815.589.10192.camel@cream> Hi, How should I proceed to install RT in a subdirectory of the documentroot? I have tried changing the WebPath-settings in the config-file, but things just doesn't seem to work. Does anyone have any pointers? -- Kristian R?nningen From rcassily at DENOVIS.COM Fri Jun 6 09:19:03 2003 From: rcassily at DENOVIS.COM (Cassily, Ryan) Date: Fri, 6 Jun 2003 09:19:03 -0400 Subject: [rt-users] database refresh Message-ID: Is there documentation somewhere on how to refresh the rt3 mysql database? I have imported tickets from rt2 to rt3, but there have been changes in groups since then so I would like to complete a whole new import. Thanks. From lincoln at unit.liu.se Fri Jun 6 09:26:18 2003 From: lincoln at unit.liu.se (Jonas Lincoln) Date: Fri, 06 Jun 2003 15:26:18 +0200 Subject: [rt-users] database refresh References: Message-ID: <3EE0967A.6020604@unit.liu.se> make dropdb make initialize-database Cassily, Ryan wrote: > Is there documentation somewhere on how to refresh the rt3 mysql database? I have imported tickets from rt2 to rt3, but there have been changes in groups since then so I would like to complete a whole new import. Thanks. > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From seph at directionless.org Fri Jun 6 09:47:36 2003 From: seph at directionless.org (seph) Date: Fri, 06 Jun 2003 09:47:36 -0400 Subject: [rt-users] Installing in subdir of documentroot In-Reply-To: <1054904815.589.10192.camel@cream> (Kristian =?iso-8859-1?q?R=F8nningen's?= message of "06 Jun 2003 15:06:55 +0200") References: <1054904815.589.10192.camel@cream> Message-ID: > How should I proceed to install RT in a subdirectory of the > documentroot? I have tried changing the WebPath-settings in the > config-file, but things just doesn't seem to work. Does anyone have any > pointers? RT's location in the filesystem is completely different from it's base URL. /usr/local/rt and /opt/rt (or rt3) are common. RT's URL location is primarily an apache issue. Apache will deal with whatever you want. RT uses the WebPath variables when it constructs URLs, they need to be set to whatever apache is configured with. I'm pretty sure there have been example httpd.conf files sent to rt-users, or placed in the RT docs. seph From dag at dynasim.se Fri Jun 6 10:48:30 2003 From: dag at dynasim.se (Dag Bruck) Date: Fri, 6 Jun 2003 16:48:30 +0200 Subject: [rt-users] Installation problem, mod_perl Message-ID: <200306061448.h56EmU024697@net.dynasim.se> Hi, Reluctantly I will take up your time with an installation problem that I probably should be able to resolve, but... I'm trying to install RT3 on a computer running RedHat 7.2. Things have been going well for most part, including a large amount of updating following "rt-test-dependencies --install", which among other things installed Perl 5.8.0. I have also installed MySQL. The module that is now missing is Apache::Request, and any atempt to install it will give messages like: Can't locate mod_perl.pm in @INC (@INC contains: ..... The computer has Apache 1.3.20 with mod_perl 1.24_01, according to the log files. Do I have to build a new Apache server with mod_perl, as described in Appendix 4? Is there some little "tweak" I can make in the installation? The mod_perl.pm file exists for my original installation of Perl 5.6.0 (the one installed on RH 7.2). Many thanks in advance for your help. Best regards, Dag Bruck Dynasim AB, Lund, Sweden From mlelstv at dev.de.cw.net Fri Jun 6 10:56:49 2003 From: mlelstv at dev.de.cw.net (Michael van Elst) Date: Fri, 6 Jun 2003 16:56:49 +0200 Subject: [rt-users] Installation problem, mod_perl In-Reply-To: <200306061448.h56EmU024697@net.dynasim.se> References: <200306061448.h56EmU024697@net.dynasim.se> Message-ID: <20030606145648.GA13434@sv1.dev.de.cw.net> On Fri, Jun 06, 2003, Dag Bruck wrote: > The computer has Apache 1.3.20 with mod_perl 1.24_01, according > to the log files. Do I have to build a new Apache server with > mod_perl, as described in Appendix 4? Is there some little "tweak" > I can make in the installation? The mod_perl.pm file exists for > my original installation of Perl 5.6.0 (the one installed on RH 7.2). You need to rebuild mod_perl so that mod_perl.pm is build and installed for perl5.8. I also suggest to upgrade to apache1.3.27 (and mod_perl 1.27). -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From jason-alexander at uiowa.edu Fri Jun 6 12:29:05 2003 From: jason-alexander at uiowa.edu (Jason Alexander) Date: Fri, 06 Jun 2003 11:29:05 -0500 Subject: [rt-users] Built in Script Problem Message-ID: <5.2.1.1.2.20030606112543.01cc15b8@127.0.0.1> Hello, I am trying to use some of the built in scripts to open a ticket. I want a ticket to be marked open when someone takes ownership of it. So I went into the Global Scripts and did a New Script. For the Condition I set: On Owner Change For Action I set : Open Tickets For Template I set: Global Template Blank. When I submit a ticket by email and then try to go take it the status remains new. Am I missing something here or is the propose of Open Tickets something different. I am running RT 3.0.0 Jason *************************************************** Jason Alexander Senior Security Analyst CIO Office, The University of Iowa 300-28 University Services Building jason-alexander at uiowa.edu / 319-335-6174 *************************************************** From amelton at gservices-us.com Fri Jun 6 13:47:51 2003 From: amelton at gservices-us.com (Andy Melton) Date: Fri, 6 Jun 2003 10:47:51 -0700 Subject: [rt-users] EX_TEMPFAIL all of a sudden! Message-ID: <00ab01c32c53$c3970d30$f4a8a8c0@amm8200> My mailgate installation has been working flawlessly for a few days. However, last night at 5 am, I started getting entries in my /var/log/maillog file like the following: Jun 6 10:26:55 redondo sendmail[28951]: h53J5T3S003481: to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://localhost/", ctladdr= (8/0), delay=2+22:21:25, xdelay=00:00:01, mailer=prog, pri=6600852, dsn=4.0.0, stat=Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL Due to my configuration, the --url value must be "machine.domain.com" as opposed to localhost. So, in my /etc/aliases file, I've got: # Local additions for Request Tracer 3.0.2 rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://redondo.gservices-us.com/" rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action comment --url http://redondo.gservices-us.com/" However, it appears as though mailgate is trying to use localhost instead. Is there someplace else this must be modified? Do I need to re-initialize a config file somewhere? Thanks for the help. Andy From rt-users at lists.netways.de Fri Jun 6 13:50:10 2003 From: rt-users at lists.netways.de (rt-users) Date: Fri, 6 Jun 2003 19:50:10 +0200 Subject: [rt-users] Fw: [rt.domain.com #] (_rt_system) RT Error: test Message-ID: <3626546DC152134382A0A029C29365C60CF0D0@net-mail.int.netways.de> >From: Matthew Frick [mailto:mfrick at learnedsolutions.com] >Posted At: Thursday, June 05, 2003 7:10 AM >How would the message end up at the old rt? Maybe here: >http://rt.domain.com/ From mick at onramp.ca Fri Jun 6 14:45:56 2003 From: mick at onramp.ca (Mick Szucs) Date: 06 Jun 2003 14:45:56 -0400 Subject: [rt-users] rt-mailgate broken pipe In-Reply-To: <20030605201321.GA29390@fsck.com> References: <1054815642.16883.38.camel@hal9000.internal.onramp.ca> <1054843730.3665.35.camel@hal9000.internal.onramp.ca> <20030605201321.GA29390@fsck.com> Message-ID: <1054925156.3665.84.camel@hal9000.internal.onramp.ca> On Thu, 2003-06-05 at 16:13, Jesse Vincent wrote: > Can you back down to apache 1.3, which is generally known not to suck? Good idea. I think I'll do that. I asked a similar question on a mod_perl mailing list and was told that this issue had been fixed in mod_perl-1.99_09 (_07 is the broken one that ships with Redhat 9.) Any other Redhat 9 stock-install users seeing weird behaviour like this? Thanks for your help. Mick From ryan.wheaton at moguls.com Fri Jun 6 16:16:05 2003 From: ryan.wheaton at moguls.com (Ryan Wheaton) Date: Fri, 6 Jun 2003 14:16:05 -0600 Subject: [rt-users] Mason error after upgrading from 3.0.0 to pre2 Message-ID: <27BB0E94EF28D41193D0009027937C8F02D61320@MSSTNT1> -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hello, I just upgraded from 3.0 (i think pre1) to pre2, and now, when trying to view old tickets, or create new ones, i get the following error. All dependencies were satisfied, but the installer said something about looking in 'etc/upgrade/' and that if the file in there was whose name is greater than my previously installed RT version, then run 'rt-setup-database --action insert --datafile etc/upgrade/2.1.71' (where 2.1.71 was the file in te etc/upgrade directory). 2.1.71 is much less than the version i had installed before, so i didn't think that I had to update the DB. did i just mess up and running this command will fix everything? or have y'all seen this before, and I just missed that thread? - -r - --------------------- System error error: RT::Attachment::ContentLength Unimplemented in HTML::Mason::Commands. (/usr/rt3/share/html/Ticket/Elements/ShowTransaction line 40) context: ... 277: } 278: 279: # All errors returned from this routine will be in exception form. 280: local $SIG{'__DIE__'} = sub { 281: rethrow_exception( $_[0] ); 282: }; 283: 284: # 285: # $m is a dynamically scoped global containing this ... code stack: /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281 /usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm:458 /usr/rt3/share/html/Ticket/Elements/ShowTransaction:40 /usr/rt3/share/html/Ticket/Elements/ShowHistory:62 /usr/rt3/share/html/Ticket/Display.html:37 /usr/rt3/share/html/autohandler:158 raw error RT::Attachment::ContentLength Unimplemented in HTML::Mason::Commands. (/usr/rt3/share/html/Ticket/Elements/ShowTransaction line 40) Trace begun at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm line 121 HTML::Mason::Exceptions::rethrow_exception('RT::Attachment::ContentLen gth Unimplemented in HTML::Mason::Commands. (/usr/rt3/share/html/Ticket/Elements/ShowTransaction line 40) ^J') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 281 HTML::Mason::Request::__ANON__('RT::Attachment::ContentLength Unimplemented in HTML::Mason::Commands. (/usr/rt3/share/html/Ticket/Elements/ShowTransaction line 40) ^J') called at /usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm line 458 DBIx::SearchBuilder::Record::AUTOLOAD('RT::Attachment=HASH(0x9cc1dc4)' ) called at /usr/rt3/share/html/Ticket/Elements/ShowTransaction line 40 HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x9cd98f0)', 'Transaction', 'RT::Transaction=HASH(0x9d54ae0)', 'ShowHeaders', undef, 'Collapsed', undef, 'RowNum', 1, 'ShowTitleBarCommands', 1) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x 9cd98fc)', 'Ticket', 'RT::Ticket=HASH(0x9cd98f0)', 'Transaction', 'RT::Transaction=HASH(0x9d54ae0)', 'ShowHeaders', undef, 'Collapsed', undef, 'RowNum', 1, 'ShowTitleBarCommands', 1) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1045 eval {...}('HTML::Mason::Component::FileBased=HASH(0x9cd98fc)', 'Ticket', 'RT::Ticket=HASH(0x9cd98f0)', 'Transaction', 'RT::Transaction=HASH(0x9d54ae0)', 'ShowHeaders', undef, 'Collapsed', undef, 'RowNum', 1, 'ShowTitleBarCommands', 1) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0 x9cba270)', 'ShowTransaction', 'Ticket', 'RT::Ticket=HASH(0x9cd98f0)', 'Transaction', 'RT::Transaction=HASH(0x9d54ae0)', 'ShowHeaders', undef, 'Collapsed', undef, 'RowNum', 1, 'ShowTitleBarCommands', 1) called at /usr/rt3/share/html/Ticket/Elements/ShowHistory line 62 HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x9cd98f0)', 'Collapsed', undef, 'ShowHeaders', undef) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x 9514784)', 'Ticket', 'RT::Ticket=HASH(0x9cd98f0)', 'Collapsed', undef, 'ShowHeaders', undef) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1045 eval {...}('HTML::Mason::Component::FileBased=HASH(0x9514784)', 'Ticket', 'RT::Ticket=HASH(0x9cd98f0)', 'Collapsed', undef, 'ShowHeaders', undef) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0 x9cba270)', '/Ticket/Elements/ShowHistory', 'Ticket', 'RT::Ticket=HASH(0x9cd98f0)', 'Collapsed', undef, 'ShowHeaders', undef) called at /usr/rt3/share/html/Ticket/Display.html line 37 HTML::Mason::Commands::__ANON__('Due', '', 'Status', 'new', 'new-RefersTo', '', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'TimeLeft', '', 'InitialPriority', 0, 'Owner', 22, 'Attach', '', 'Starts', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x 9caf8a8)', 'Due', '', 'Status', 'new', 'new-RefersTo', '', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'TimeLeft', '', 'InitialPriority', 0, 'Owner', 22, 'Attach', '', 'Starts', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1045 eval {...}('HTML::Mason::Component::FileBased=HASH(0x9caf8a8)', 'Due', '', 'Status', 'new', 'new-RefersTo', '', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'TimeLeft', '', 'InitialPriority', 0, 'Owner', 22, 'Attach', '', 'Starts', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0 x9cba270)', 'Display.html', 'Due', '', 'Status', 'new', 'new-RefersTo', '', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'TimeLeft', '', 'InitialPriority', 0, 'Owner', 22, 'Attach', '', 'Starts', '') called at /usr/rt3/share/html/Ticket/Create.html line 242 HTML::Mason::Commands::__ANON__('Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '', 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Cc', '', 'Requestors', 'ryan.wheaton at moguls.com', 'TimeWorked', '', 'new-MemberOf', '', 'Subject', '', 'RefersTo-new', '', 'FinalPriority', 0, 'Queue', 'General', 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x 9d169e0)', 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '', 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Cc', '', 'Requestors', 'ryan.wheaton at moguls.com', 'TimeWorked', '', 'new-MemberOf', '', 'Subject', '', 'RefersTo-new', '', 'FinalPriority', 0, 'Queue', 'General', 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1045 eval {...}('HTML::Mason::Component::FileBased=HASH(0x9d169e0)', 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '', 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Cc', '', 'Requestors', 'ryan.wheaton at moguls.com', 'TimeWorked', '', 'new-MemberOf', '', 'Subject', '', 'RefersTo-new', '', 'FinalPriority', 0, 'Queue', 'General', 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0 x9cba270)', 'HTML::Mason::Component::FileBased=HASH(0x9d169e0)', 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '', 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Cc', '', 'Requestors', 'ryan.wheaton at moguls.com', 'TimeWorked', '', 'new-MemberOf', '', 'Subject', '', 'RefersTo-new', '', 'FinalPriority', 0, 'Queue', 'General', 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 735 HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=H ASH(0x9cba270)', 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Cc', '', 'Requestors', 'ryan.wheaton at moguls.com', 'TimeWorked', '', 'new-MemberOf', '', 'Subject', '', 'RefersTo-new', '', 'FinalPriority', 0, 'Queue', 'General', 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at /usr/rt3/share/html/autohandler line 158 HTML::Mason::Commands::__ANON__('Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x 9cca86c)', 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1040 eval {...}('HTML::Mason::Component::FileBased=HASH(0x9cca86c)', 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0 x9cba270)', 'HASH(0x947f448)', 'HTML::Mason::Component::FileBased=HASH(0x9cca86c)', 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9cba270)', 'HASH(0x947f448)', 'HTML::Mason::Component::FileBased=HASH(0x9cca86c)', 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9cba270)', 'HASH(0x947f448)', 'HTML::Mason::Component::FileBased=HASH(0x9cca86c)', 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 296 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0 x9cba270)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9cba270)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134 HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::Apach eHandler=HASH(0x9cba270)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 787 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler =HASH(0x83987fc)', 'Apache=SCALAR(0x9cc03d4)') called at /usr/rt3/bin/webmux.pl line 119 RT::Mason::handler('Apache=SCALAR(0x9cc03d4)') called at /dev/null line 0 eval {...}('Apache=SCALAR(0x9cc03d4)') called at /dev/null line 0 -----BEGIN PGP SIGNATURE----- Version: PGPfreeware 6.5.3 for non-commercial use iQA/AwUBPuD2hB31c1tzBCUkEQKN8ACgsn6bJsqDoASEB+dUpwPgLz7HcrgAoMX3 HsnAG2OWuZLBB6hXgoXI3FCb =SVkH -----END PGP SIGNATURE----- From jesse at bestpractical.com Fri Jun 6 16:41:05 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 6 Jun 2003 16:41:05 -0400 Subject: [rt-users] Mason error after upgrading from 3.0.0 to pre2 In-Reply-To: <27BB0E94EF28D41193D0009027937C8F02D61320@MSSTNT1> References: <27BB0E94EF28D41193D0009027937C8F02D61320@MSSTNT1> Message-ID: <20030606204105.GA29390@fsck.com> You didn't _stop_ and then _start_ apache. On Fri, Jun 06, 2003 at 02:16:05PM -0600, Ryan Wheaton wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Hello, I just upgraded from 3.0 (i think pre1) to pre2, and now, when > trying to view old tickets, or create new ones, i get the following > error. All dependencies were satisfied, but the installer said > something about looking in 'etc/upgrade/' and that if the file in > there was whose name is greater than my previously installed RT > version, then run 'rt-setup-database --action insert --datafile > etc/upgrade/2.1.71' (where 2.1.71 was the file in te etc/upgrade > directory). 2.1.71 is much less than the version i had installed > before, so i didn't think that I had to update the DB. did i just > mess up and running this command will fix everything? or have y'all > seen this before, and I just missed that thread? > > - -r > > - --------------------- > System error > > error: RT::Attachment::ContentLength Unimplemented in > HTML::Mason::Commands. > (/usr/rt3/share/html/Ticket/Elements/ShowTransaction line 40) > > context: ... > 277: } > 278: > 279: # All errors returned from this routine will be in exception > form. > 280: local $SIG{'__DIE__'} = sub { > 281: rethrow_exception( $_[0] ); > 282: }; > 283: > 284: # > 285: # $m is a dynamically scoped global containing this > ... > > code stack: /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281 > /usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm:458 > /usr/rt3/share/html/Ticket/Elements/ShowTransaction:40 > /usr/rt3/share/html/Ticket/Elements/ShowHistory:62 > /usr/rt3/share/html/Ticket/Display.html:37 > /usr/rt3/share/html/autohandler:158 > > raw error > > RT::Attachment::ContentLength Unimplemented in HTML::Mason::Commands. > (/usr/rt3/share/html/Ticket/Elements/ShowTransaction line 40) > > > Trace begun at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm line 121 > HTML::Mason::Exceptions::rethrow_exception('RT::Attachment::ContentLen > gth Unimplemented in HTML::Mason::Commands. > (/usr/rt3/share/html/Ticket/Elements/ShowTransaction line 40) ^J') > called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line > 281 > HTML::Mason::Request::__ANON__('RT::Attachment::ContentLength > Unimplemented in HTML::Mason::Commands. > (/usr/rt3/share/html/Ticket/Elements/ShowTransaction line 40) ^J') > called at /usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm > line 458 > DBIx::SearchBuilder::Record::AUTOLOAD('RT::Attachment=HASH(0x9cc1dc4)' > ) called at /usr/rt3/share/html/Ticket/Elements/ShowTransaction line > 40 > HTML::Mason::Commands::__ANON__('Ticket', > 'RT::Ticket=HASH(0x9cd98f0)', 'Transaction', > 'RT::Transaction=HASH(0x9d54ae0)', 'ShowHeaders', undef, 'Collapsed', > undef, 'RowNum', 1, 'ShowTitleBarCommands', 1) called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x > 9cd98fc)', 'Ticket', 'RT::Ticket=HASH(0x9cd98f0)', 'Transaction', > 'RT::Transaction=HASH(0x9d54ae0)', 'ShowHeaders', undef, 'Collapsed', > undef, 'RowNum', 1, 'ShowTitleBarCommands', 1) called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1045 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x9cd98fc)', > 'Ticket', 'RT::Ticket=HASH(0x9cd98f0)', 'Transaction', > 'RT::Transaction=HASH(0x9d54ae0)', 'ShowHeaders', undef, 'Collapsed', > undef, 'RowNum', 1, 'ShowTitleBarCommands', 1) called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0 > x9cba270)', 'ShowTransaction', 'Ticket', > 'RT::Ticket=HASH(0x9cd98f0)', 'Transaction', > 'RT::Transaction=HASH(0x9d54ae0)', 'ShowHeaders', undef, 'Collapsed', > undef, 'RowNum', 1, 'ShowTitleBarCommands', 1) called at > /usr/rt3/share/html/Ticket/Elements/ShowHistory line 62 > HTML::Mason::Commands::__ANON__('Ticket', > 'RT::Ticket=HASH(0x9cd98f0)', 'Collapsed', undef, 'ShowHeaders', > undef) called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x > 9514784)', 'Ticket', 'RT::Ticket=HASH(0x9cd98f0)', 'Collapsed', > undef, 'ShowHeaders', undef) called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1045 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x9514784)', > 'Ticket', 'RT::Ticket=HASH(0x9cd98f0)', 'Collapsed', undef, > 'ShowHeaders', undef) called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0 > x9cba270)', '/Ticket/Elements/ShowHistory', 'Ticket', > 'RT::Ticket=HASH(0x9cd98f0)', 'Collapsed', undef, 'ShowHeaders', > undef) called at /usr/rt3/share/html/Ticket/Display.html line 37 > HTML::Mason::Commands::__ANON__('Due', '', 'Status', 'new', > 'new-RefersTo', '', 'MemberOf-new', '', 'AdminCc', '', > 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', > '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', > 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', > 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it > werk?', 'DependsOn-new', '', 'id', 'new', 'TimeLeft', '', > 'InitialPriority', 0, 'Owner', 22, 'Attach', '', 'Starts', '') called > at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x > 9caf8a8)', 'Due', '', 'Status', 'new', 'new-RefersTo', '', > 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Requestors', > 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', > 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', > 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating > a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', > 'id', 'new', 'TimeLeft', '', 'InitialPriority', 0, 'Owner', 22, > 'Attach', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1045 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x9caf8a8)', > 'Due', '', 'Status', 'new', 'new-RefersTo', '', 'MemberOf-new', '', > 'AdminCc', '', 'new-DependsOn', '', 'Requestors', > 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', > 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', > 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating > a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', > 'id', 'new', 'TimeLeft', '', 'InitialPriority', 0, 'Owner', 22, > 'Attach', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0 > x9cba270)', 'Display.html', 'Due', '', 'Status', 'new', > 'new-RefersTo', '', 'MemberOf-new', '', 'AdminCc', '', > 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', > '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', > 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', > 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it > werk?', 'DependsOn-new', '', 'id', 'new', 'TimeLeft', '', > 'InitialPriority', 0, 'Owner', 22, 'Attach', '', 'Starts', '') called > at /usr/rt3/share/html/Ticket/Create.html line 242 > HTML::Mason::Commands::__ANON__('Due', '', 'new-RefersTo', '', > 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', > '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', > 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', 'Subject', > '', 'Queue', 'General', 'FinalPriority', 0, 'Content', 'this is a > test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '', 'Due', '', > 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', > '', 'new-DependsOn', '', 'Cc', '', 'Requestors', > 'ryan.wheaton at moguls.com', 'TimeWorked', '', 'new-MemberOf', '', > 'Subject', '', 'RefersTo-new', '', 'FinalPriority', 0, 'Queue', > 'General', 'Content', 'this is a test of creating a ticket after the > upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', > 'Attach', '', 'Owner', 22, 'InitialPriority', 0, 'TimeLeft', '', > 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x > 9d169e0)', 'Due', '', 'new-RefersTo', '', 'Status', 'new', > 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Requestors', > 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', > 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', > 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating > a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', > 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, > 'TimeLeft', '', 'Starts', '', 'Due', '', 'new-RefersTo', '', > 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', > '', 'Cc', '', 'Requestors', 'ryan.wheaton at moguls.com', 'TimeWorked', > '', 'new-MemberOf', '', 'Subject', '', 'RefersTo-new', '', > 'FinalPriority', 0, 'Queue', 'General', 'Content', 'this is a test of > creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1045 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x9d169e0)', > 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', > 'AdminCc', '', 'new-DependsOn', '', 'Requestors', > 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', > 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', > 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating > a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', > 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, > 'TimeLeft', '', 'Starts', '', 'Due', '', 'new-RefersTo', '', > 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', > '', 'Cc', '', 'Requestors', 'ryan.wheaton at moguls.com', 'TimeWorked', > '', 'new-MemberOf', '', 'Subject', '', 'RefersTo-new', '', > 'FinalPriority', 0, 'Queue', 'General', 'Content', 'this is a test of > creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0 > x9cba270)', 'HTML::Mason::Component::FileBased=HASH(0x9d169e0)', > 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', > 'AdminCc', '', 'new-DependsOn', '', 'Requestors', > 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', > 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', > 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating > a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', > 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, > 'TimeLeft', '', 'Starts', '', 'Due', '', 'new-RefersTo', '', > 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', > '', 'Cc', '', 'Requestors', 'ryan.wheaton at moguls.com', 'TimeWorked', > '', 'new-MemberOf', '', 'Subject', '', 'RefersTo-new', '', > 'FinalPriority', 0, 'Queue', 'General', 'Content', 'this is a test of > creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 735 > HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=H > ASH(0x9cba270)', 'Due', '', 'new-RefersTo', '', 'Status', 'new', > 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Cc', '', > 'Requestors', 'ryan.wheaton at moguls.com', 'TimeWorked', '', > 'new-MemberOf', '', 'Subject', '', 'RefersTo-new', '', > 'FinalPriority', 0, 'Queue', 'General', 'Content', 'this is a test of > creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at > /usr/rt3/share/html/autohandler line 158 > HTML::Mason::Commands::__ANON__('Due', '', 'new-RefersTo', '', > 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', > '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', > 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', 'Subject', > '', 'Queue', 'General', 'FinalPriority', 0, 'Content', 'this is a > test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x > 9cca86c)', 'Due', '', 'new-RefersTo', '', 'Status', 'new', > 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Requestors', > 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', > 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', > 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating > a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', > 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, > 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1040 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x9cca86c)', > 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', > 'AdminCc', '', 'new-DependsOn', '', 'Requestors', > 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', > 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', > 'General', 'FinalPriority', 0, 'Content', 'this is a test of creating > a ticket after the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', > 'id', 'new', 'Attach', '', 'Owner', 22, 'InitialPriority', 0, > 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0 > x9cba270)', 'HASH(0x947f448)', > 'HTML::Mason::Component::FileBased=HASH(0x9cca86c)', 'Due', '', > 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', > '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', > 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', > 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', > 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it > werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336 > eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9cba270)', > 'HASH(0x947f448)', > 'HTML::Mason::Component::FileBased=HASH(0x9cca86c)', 'Due', '', > 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', > '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', > 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', > 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', > 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it > werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336 > eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9cba270)', > 'HASH(0x947f448)', > 'HTML::Mason::Component::FileBased=HASH(0x9cca86c)', 'Due', '', > 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', > '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', > 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', > 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', > 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo it > werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 296 > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0 > x9cba270)') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134 > eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9cba270)') > called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm > line 134 > HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::Apach > eHandler=HASH(0x9cba270)') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 787 > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler > =HASH(0x83987fc)', 'Apache=SCALAR(0x9cc03d4)') called at > /usr/rt3/bin/webmux.pl line 119 > RT::Mason::handler('Apache=SCALAR(0x9cc03d4)') called at /dev/null > line 0 > eval {...}('Apache=SCALAR(0x9cc03d4)') called at /dev/null line 0 > > > > > -----BEGIN PGP SIGNATURE----- > Version: PGPfreeware 6.5.3 for non-commercial use > > iQA/AwUBPuD2hB31c1tzBCUkEQKN8ACgsn6bJsqDoASEB+dUpwPgLz7HcrgAoMX3 > HsnAG2OWuZLBB6hXgoXI3FCb > =SVkH > -----END PGP SIGNATURE----- > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From ryan.wheaton at moguls.com Fri Jun 6 16:54:21 2003 From: ryan.wheaton at moguls.com (Ryan Wheaton) Date: Fri, 6 Jun 2003 14:54:21 -0600 Subject: [rt-users] Mason error after upgrading from 3.0.0 to pre2 Message-ID: <27BB0E94EF28D41193D0009027937C8F02D61325@MSSTNT1> -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 hehehe.. uhh... my bad. thanks. ;-) - -r - -----Original Message----- From: Jesse Vincent [mailto:jesse at bestpractical.com] Sent: Friday, June 06, 2003 2:41 PM To: Ryan Wheaton Cc: Rt-Users (E-mail) Subject: Re: [rt-users] Mason error after upgrading from 3.0.0 to pre2 You didn't _stop_ and then _start_ apache. On Fri, Jun 06, 2003 at 02:16:05PM -0600, Ryan Wheaton wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Hello, I just upgraded from 3.0 (i think pre1) to pre2, and now, > when trying to view old tickets, or create new ones, i get the > following error. All dependencies were satisfied, but the > installer said > something about looking in 'etc/upgrade/' and that if the file in > there was whose name is greater than my previously installed RT > version, then run 'rt-setup-database --action insert --datafile > etc/upgrade/2.1.71' (where 2.1.71 was the file in te etc/upgrade > directory). 2.1.71 is much less than the version i had installed > before, so i didn't think that I had to update the DB. did i just > mess up and running this command will fix everything? or have > y'all seen this before, and I just missed that thread? > > - -r > > - --------------------- > System error > > error: RT::Attachment::ContentLength Unimplemented in > HTML::Mason::Commands. > (/usr/rt3/share/html/Ticket/Elements/ShowTransaction line 40) > > context: ... > 277: } > 278: > 279: # All errors returned from this routine will be in exception > form. > 280: local $SIG{'__DIE__'} = sub { > 281: rethrow_exception( $_[0] ); > 282: }; > 283: > 284: # > 285: # $m is a dynamically scoped global containing this > ... > > code stack: > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281 > /usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm:458 > /usr/rt3/share/html/Ticket/Elements/ShowTransaction:40 > /usr/rt3/share/html/Ticket/Elements/ShowHistory:62 > /usr/rt3/share/html/Ticket/Display.html:37 > /usr/rt3/share/html/autohandler:158 > > raw error > > RT::Attachment::ContentLength Unimplemented in > HTML::Mason::Commands. > (/usr/rt3/share/html/Ticket/Elements/ShowTransaction line 40) > > > Trace begun at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm line 121 > HTML::Mason::Exceptions::rethrow_exception('RT::Attachment::ContentL > en gth Unimplemented in HTML::Mason::Commands. > (/usr/rt3/share/html/Ticket/Elements/ShowTransaction line 40) ^J') > called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line > 281 > HTML::Mason::Request::__ANON__('RT::Attachment::ContentLength > Unimplemented in HTML::Mason::Commands. > (/usr/rt3/share/html/Ticket/Elements/ShowTransaction line 40) ^J') > called at > /usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm line > 458 > DBIx::SearchBuilder::Record::AUTOLOAD('RT::Attachment=HASH(0x9cc1dc4 > )' ) called at /usr/rt3/share/html/Ticket/Elements/ShowTransaction > line 40 > HTML::Mason::Commands::__ANON__('Ticket', > 'RT::Ticket=HASH(0x9cd98f0)', 'Transaction', > 'RT::Transaction=HASH(0x9d54ae0)', 'ShowHeaders', undef, > 'Collapsed', undef, 'RowNum', 1, 'ShowTitleBarCommands', 1) called > at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH( > 0x 9cd98fc)', 'Ticket', 'RT::Ticket=HASH(0x9cd98f0)', > 'Transaction', > 'RT::Transaction=HASH(0x9d54ae0)', 'ShowHeaders', undef, > 'Collapsed', undef, 'RowNum', 1, 'ShowTitleBarCommands', 1) called > at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1045 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x9cd98fc)', > 'Ticket', 'RT::Ticket=HASH(0x9cd98f0)', 'Transaction', > 'RT::Transaction=HASH(0x9d54ae0)', 'ShowHeaders', undef, > 'Collapsed', undef, 'RowNum', 1, 'ShowTitleBarCommands', 1) called > at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH > (0 x9cba270)', 'ShowTransaction', 'Ticket', > 'RT::Ticket=HASH(0x9cd98f0)', 'Transaction', > 'RT::Transaction=HASH(0x9d54ae0)', 'ShowHeaders', undef, > 'Collapsed', undef, 'RowNum', 1, 'ShowTitleBarCommands', 1) called > at > /usr/rt3/share/html/Ticket/Elements/ShowHistory line 62 > HTML::Mason::Commands::__ANON__('Ticket', > 'RT::Ticket=HASH(0x9cd98f0)', 'Collapsed', undef, 'ShowHeaders', > undef) called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH( > 0x 9514784)', 'Ticket', 'RT::Ticket=HASH(0x9cd98f0)', 'Collapsed', > undef, 'ShowHeaders', undef) called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1045 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x9514784)', > 'Ticket', 'RT::Ticket=HASH(0x9cd98f0)', 'Collapsed', undef, > 'ShowHeaders', undef) called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH > (0 x9cba270)', '/Ticket/Elements/ShowHistory', 'Ticket', > 'RT::Ticket=HASH(0x9cd98f0)', 'Collapsed', undef, 'ShowHeaders', > undef) called at /usr/rt3/share/html/Ticket/Display.html line 37 > HTML::Mason::Commands::__ANON__('Due', '', 'Status', 'new', > 'new-RefersTo', '', 'MemberOf-new', '', 'AdminCc', '', > 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', > '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', > 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', > 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo > it werk?', 'DependsOn-new', '', 'id', 'new', 'TimeLeft', '', > 'InitialPriority', 0, 'Owner', 22, 'Attach', '', 'Starts', '') > called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm > line 133 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH( > 0x 9caf8a8)', 'Due', '', 'Status', 'new', 'new-RefersTo', '', > 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', > 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', > '', > 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', > 'General', 'FinalPriority', 0, 'Content', 'this is a test of > creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'TimeLeft', '', > 'InitialPriority', 0, 'Owner', 22, > 'Attach', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1045 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x9caf8a8)', > 'Due', '', 'Status', 'new', 'new-RefersTo', '', 'MemberOf-new', '', > 'AdminCc', '', 'new-DependsOn', '', 'Requestors', > 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', > 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', > 'General', 'FinalPriority', 0, 'Content', 'this is a test of > creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'TimeLeft', '', > 'InitialPriority', 0, 'Owner', 22, > 'Attach', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH > (0 x9cba270)', 'Display.html', 'Due', '', 'Status', 'new', > 'new-RefersTo', '', 'MemberOf-new', '', 'AdminCc', '', > 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', > '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', > 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', > 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo > it werk?', 'DependsOn-new', '', 'id', 'new', 'TimeLeft', '', > 'InitialPriority', 0, 'Owner', 22, 'Attach', '', 'Starts', '') > called at /usr/rt3/share/html/Ticket/Create.html line 242 > HTML::Mason::Commands::__ANON__('Due', '', 'new-RefersTo', '', > 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', > 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', > '', > 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', > 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', > 'this is a > test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '', 'Due', '', > 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', > '', 'new-DependsOn', '', 'Cc', '', 'Requestors', > 'ryan.wheaton at moguls.com', 'TimeWorked', '', 'new-MemberOf', '', > 'Subject', '', 'RefersTo-new', '', 'FinalPriority', 0, 'Queue', > 'General', 'Content', 'this is a test of creating a ticket after > the upgrade.^M^J^M^Jdo it werk?', 'DependsOn-new', '', 'id', 'new', > 'Attach', '', 'Owner', 22, 'InitialPriority', 0, 'TimeLeft', '', > 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH( > 0x 9d169e0)', 'Due', '', 'new-RefersTo', '', 'Status', 'new', > 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', > 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', > '', > 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', > 'General', 'FinalPriority', 0, 'Content', 'this is a test of > creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, > 'TimeLeft', '', 'Starts', '', 'Due', '', 'new-RefersTo', '', > 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', > 'new-DependsOn', '', 'Cc', '', 'Requestors', > 'ryan.wheaton at moguls.com', 'TimeWorked', '', 'new-MemberOf', '', > 'Subject', '', 'RefersTo-new', '', > 'FinalPriority', 0, 'Queue', 'General', 'Content', 'this is a test > of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1045 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x9d169e0)', > 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', > 'AdminCc', '', 'new-DependsOn', '', 'Requestors', > 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', > 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', > 'General', 'FinalPriority', 0, 'Content', 'this is a test of > creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, > 'TimeLeft', '', 'Starts', '', 'Due', '', 'new-RefersTo', '', > 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', > 'new-DependsOn', '', 'Cc', '', 'Requestors', > 'ryan.wheaton at moguls.com', 'TimeWorked', '', 'new-MemberOf', '', > 'Subject', '', 'RefersTo-new', '', > 'FinalPriority', 0, 'Queue', 'General', 'Content', 'this is a test > of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH > (0 x9cba270)', 'HTML::Mason::Component::FileBased=HASH(0x9d169e0)', > 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', > 'AdminCc', '', 'new-DependsOn', '', 'Requestors', > 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', > 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', > 'General', 'FinalPriority', 0, 'Content', 'this is a test of > creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, > 'TimeLeft', '', 'Starts', '', 'Due', '', 'new-RefersTo', '', > 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', > 'new-DependsOn', '', 'Cc', '', 'Requestors', > 'ryan.wheaton at moguls.com', 'TimeWorked', '', 'new-MemberOf', '', > 'Subject', '', 'RefersTo-new', '', > 'FinalPriority', 0, 'Queue', 'General', 'Content', 'this is a test > of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 735 > HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler > =H ASH(0x9cba270)', 'Due', '', 'new-RefersTo', '', 'Status', 'new', > 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', 'Cc', '', > 'Requestors', 'ryan.wheaton at moguls.com', 'TimeWorked', '', > 'new-MemberOf', '', 'Subject', '', 'RefersTo-new', '', > 'FinalPriority', 0, 'Queue', 'General', 'Content', 'this is a test > of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at > /usr/rt3/share/html/autohandler line 158 > HTML::Mason::Commands::__ANON__('Due', '', 'new-RefersTo', '', > 'Status', 'new', 'MemberOf-new', '', 'AdminCc', '', > 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', > '', > 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', > 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', > 'this is a > test of creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH( > 0x 9cca86c)', 'Due', '', 'new-RefersTo', '', 'Status', 'new', > 'MemberOf-new', '', 'AdminCc', '', 'new-DependsOn', '', > 'Requestors', 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', > '', > 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', > 'General', 'FinalPriority', 0, 'Content', 'this is a test of > creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, > 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1040 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x9cca86c)', > 'Due', '', 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', > 'AdminCc', '', 'new-DependsOn', '', 'Requestors', > 'ryan.wheaton at moguls.com', 'Cc', '', 'new-MemberOf', '', > 'TimeWorked', '', 'RefersTo-new', '', 'Subject', '', 'Queue', > 'General', 'FinalPriority', 0, 'Content', 'this is a test of > creating a ticket after the upgrade.^M^J^M^Jdo it werk?', > 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', 22, > 'InitialPriority', 0, > 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH > (0 x9cba270)', 'HASH(0x947f448)', > 'HTML::Mason::Component::FileBased=HASH(0x9cca86c)', 'Due', '', > 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', > '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', > 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', > 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', > 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo > it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', > 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336 > eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9cba270)', > 'HASH(0x947f448)', > 'HTML::Mason::Component::FileBased=HASH(0x9cca86c)', 'Due', '', > 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', > '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', > 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', > 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', > 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo > it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', > 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336 > eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9cba270)', > 'HASH(0x947f448)', > 'HTML::Mason::Component::FileBased=HASH(0x9cca86c)', 'Due', '', > 'new-RefersTo', '', 'Status', 'new', 'MemberOf-new', '', 'AdminCc', > '', 'new-DependsOn', '', 'Requestors', 'ryan.wheaton at moguls.com', > 'Cc', '', 'new-MemberOf', '', 'TimeWorked', '', 'RefersTo-new', '', > 'Subject', '', 'Queue', 'General', 'FinalPriority', 0, 'Content', > 'this is a test of creating a ticket after the upgrade.^M^J^M^Jdo > it werk?', 'DependsOn-new', '', 'id', 'new', 'Attach', '', 'Owner', > 22, 'InitialPriority', 0, 'TimeLeft', '', 'Starts', '') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 296 > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH > (0 x9cba270)') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134 > eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9cba270)') > called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134 > HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::Apa > ch eHandler=HASH(0x9cba270)') called at > /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 787 > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandl > er =HASH(0x83987fc)', 'Apache=SCALAR(0x9cc03d4)') called at > /usr/rt3/bin/webmux.pl line 119 > RT::Mason::handler('Apache=SCALAR(0x9cc03d4)') called at /dev/null > line 0 > eval {...}('Apache=SCALAR(0x9cc03d4)') called at /dev/null line 0 > > > > > -----BEGIN PGP SIGNATURE----- > Version: PGPfreeware 6.5.3 for non-commercial use > > > iQA/AwUBPuD2hB31c1tzBCUkEQKN8ACgsn6bJsqDoASEB+dUpwPgLz7HcrgAoMX3 > HsnAG2OWuZLBB6hXgoXI3FCb > =SVkH > -----END PGP SIGNATURE----- > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at > http://fsck.com/rtfm > - -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. -----BEGIN PGP SIGNATURE----- Version: PGPfreeware 6.5.3 for non-commercial use iQA/AwUBPuD/fB31c1tzBCUkEQKeowCgijWWDPSjfxUeDO3/0BEYbFWDQMcAn16q OSOFAf462FRri4U2zQVGtODm =Zrrm -----END PGP SIGNATURE----- From bill at daze.net Fri Jun 6 18:26:29 2003 From: bill at daze.net (bill at daze.net) Date: Fri, 6 Jun 2003 15:26:29 -0700 (PDT) Subject: [rt-users] Re: EX_TEMPFAIL all of a sudden! Message-ID: <20030606152312.B99346-100000@droid.daze.net> >My mailgate installation has been working flawlessly for a few days. >However, last night at 5 am, I started getting entries in my >/var/log/maillog file like the following: > >Jun 6 10:26:55 redondo sendmail[28951]: h53J5T3S003481: >to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url >http://localhost/", ctladdr= (8/0), >delay=2+22:21:25, xdelay=00:00:01, mailer=prog, pri=6600852, dsn=4.0.0, >stat=Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL The ""|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url >http://localhost/" should be verbatim what is in /etc/aliases.db Did somebody or something restore an old aliases.db at 5am? Maybe 'newaliases' will solve the problem. Hope this helps. - Bill -- Spam Trap Mail Key: ASK and you shall receive From sw-lists at onyx.net Sat Jun 7 13:54:06 2003 From: sw-lists at onyx.net (Simon Woodward) Date: 07 Jun 2003 18:54:06 +0100 Subject: [rt-users] RT3 speed thread In-Reply-To: <20030602164941.GC10811@fsck.com> References: <20030529153036.A33AB4C43A@smtp.us2.messagingengine.com> <20030529223644.GA571@luggage> <1054248970.1055.233.camel@mattswrk> <20030529230212.GR23719@fsck.com> <1054558199.10764.10319.camel@brockrigg.onyx.net> <20030602131211.GA93842@dt5.dev.de.cw.net> <1054559900.20958.10344.camel@brockrigg.onyx.net> <20030602164941.GC10811@fsck.com> Message-ID: <1055008446.28025.5400.camel@brockrigg.onyx.net> > So. I _believe_ that 3.0.3pre1 fixes this issue. I'd love to know if > that's the case for you. Sorry for the delay in getting back, have been off for a bit ... You will however be pleased to hear that that does indeed appear to be the case ... thanks Jesse :-) Cheers, Simon. From sw-lists at onyx.net Sat Jun 7 13:54:30 2003 From: sw-lists at onyx.net (Simon Woodward) Date: 07 Jun 2003 18:54:30 +0100 Subject: [rt-users] RT2 fresh install issue ? Message-ID: <1055008469.27755.5404.camel@brockrigg.onyx.net> Hi All, I have been re-installing and moving our server which runs RT2 this weekend. Everything on the surface seems fine, all the dependencies check out, the RT2 web interface works fine, and everything else seems happy. The only problem is that when qmail tries to deliver any incoming email, I am being presented with: Can't_locate_object_method_"output_prefix"_via_package_"MIME::Parser"_at_/usr/local/rt2/lib/RT/Interface/Email.pm_line_240./ I have googled and rtfm'd for a few hours now and am not coming up with anything ... so if anyone could please give me an insight it would be greatly appreciated. Thanks, Simon. From meeroh at mit.edu Sat Jun 7 19:12:33 2003 From: meeroh at mit.edu (Miro Jurisic) Date: Sat, 7 Jun 2003 19:12:33 -0400 Subject: [rt-users] Per-user time zone? Message-ID: Is there any doohickey available for RT3 which would let me allow my (demanding) users to see everything in their local time zone (which they'd specify in prefs)? meeroh -- | KB1FMP A: Because it reverses the logical flow of conversation. Q: Why is top posting frowned upon? From jesse at bestpractical.com Sun Jun 8 14:04:08 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Sun, 8 Jun 2003 14:04:08 -0400 Subject: [rt-users] RT2 fresh install issue ? In-Reply-To: <1055068840.28025.6135.camel@brockrigg.onyx.net> References: <1055008469.27755.5404.camel@brockrigg.onyx.net> <20030607210924.GD29390@fsck.com> <1055068840.28025.6135.camel@brockrigg.onyx.net> Message-ID: <20030608180408.GJ29390@fsck.com> On Sun, Jun 08, 2003 at 11:40:40AM +0100, Simon Woodward wrote: > Hi Jesse, > > 6.106, the latest version installed through CPAN. Did you hand install that or did CPAN install it for you? That's untested ALPHA code that shouldn't be automatically installed. You need to be running the production code. (5.something) -j > Do I need to downgrade ? > > Cheers, > > Simon. > > On Sat, 2003-06-07 at 22:09, Jesse Vincent wrote: > > What MIME::Tools are you using? > > > > > > On Sat, Jun 07, 2003 at 06:54:30PM +0100, Simon Woodward wrote: > > > Hi All, > > > > > > I have been re-installing and moving our server which runs RT2 this > > > weekend. Everything on the surface seems fine, all the dependencies > > > check out, the RT2 web interface works fine, and everything else seems > > > happy. > > > > > > The only problem is that when qmail tries to deliver any incoming email, > > > I am being presented with: > > > > > > Can't_locate_object_method_"output_prefix"_via_package_"MIME::Parser"_at_/usr/local/rt2/lib/RT/Interface/Email.pm_line_240./ > > > > > > I have googled and rtfm'd for a few hours now and am not coming up with > > > anything ... so if anyone could please give me an insight it would be > > > greatly appreciated. > > > > > > Thanks, > > > > > > Simon. > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > > -- > Simon Woodward > Onyx Internet > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From lists at flothow.de Sun Jun 8 16:23:01 2003 From: lists at flothow.de (Sebastian Flothow) Date: Sun, 8 Jun 2003 22:23:01 +0200 Subject: [rt-users] Error creating database In-Reply-To: <3EDF4823.2040903@oeone.com> Message-ID: <0073AE61-99EF-11D7-AE88-000393B2BB20@flothow.de> > Creating system user...Can't locate object method "begin_work" via > package "DBI::db" (perhaps you forgot to load "DBI::db"?) at > /usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 540, > line 416. Are DBI, DBD::mysql and DBIx::SearchBuilder up to date? Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? From jesse at bestpractical.com Sun Jun 8 16:30:25 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Sun, 8 Jun 2003 16:30:25 -0400 Subject: [rt-users] Error creating database In-Reply-To: <0073AE61-99EF-11D7-AE88-000393B2BB20@flothow.de> References: <3EDF4823.2040903@oeone.com> <0073AE61-99EF-11D7-AE88-000393B2BB20@flothow.de> Message-ID: <20030608203025.GM29390@fsck.com> There was a bug in DBIx::SearchBuilder 0.84. 0.86 is out now and should fix this issue. -j On Sun, Jun 08, 2003 at 10:23:01PM +0200, Sebastian Flothow wrote: > >Creating system user...Can't locate object method "begin_work" via > >package "DBI::db" (perhaps you forgot to load "DBI::db"?) at > >/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 540, > > line 416. > > Are DBI, DBD::mysql and DBIx::SearchBuilder up to date? > > > Sebastian > > -- > Sebastian Flothow > sebastian at flothow.de > > > Because it reverses the logical flow of conversation. > Why is top posting frowned upon? > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From mfrick at learnedsolutions.com Sun Jun 8 23:02:59 2003 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Mon, 9 Jun 2003 11:02:59 +0800 Subject: [rt-users] struggling... Message-ID: <001e01c32e33$a3fc0c00$1601a8c0@cream> I have a problem with an rt 3.01 install that I have not been able to solve and it is driving me a little stir crazy. I will include the previous email to the list to do with my install attempt but this is also a run down on what I now think I am facing. rt 3.01 is all installed and when I use the mailgate from the command line I can put a message into the queue that I aim it at. The problem comes when I enter a mail remotely through sendmail I just get an error email back with the subject "[rt.domain.com #] (_rt_system) RT Error: test" where test was the original subject. On this system I had a previous install (rt 1.07) but I didn't upgrade this I have done a fresh 3.01 install. What has been suggested though is that this error email is being generated by the 1.07 install as it is from _rt_system. But I can not work out how this is possible with the 1.07 and 3.01 mailgates being in different directories and all the references to the 1.07 mailgate commented out in the /etc/aliases file then surely sendmail must be passing the email onto the right mailgate? and if so then shouldn't it work as like from cl and put the email into the queue? (example of /etc/aliases and system specifications are stated in the attached mail) Thanks for any help Matt. -------------- next part -------------- An embedded message was scrubbed... From: "Matthew Frick" Subject: Re: [rt-users] Fw: [rt.domain.com #] (_rt_system) RT Error: test Date: Thu, 5 Jun 2003 13:09:47 +0800 Size: 4453 URL: From khera at kcilink.com Sun Jun 8 23:24:42 2003 From: khera at kcilink.com (Vivek Khera) Date: Sun, 8 Jun 2003 23:24:42 -0400 Subject: [rt-users] RT2 fresh install issue ? In-Reply-To: <20030608180408.GJ29390@fsck.com> References: <1055008469.27755.5404.camel@brockrigg.onyx.net> <20030607210924.GD29390@fsck.com> <1055068840.28025.6135.camel@brockrigg.onyx.net> <20030608180408.GJ29390@fsck.com> Message-ID: <16099.65018.988797.70348@yertle.int.kciLink.com> >>>>> "JV" == Jesse Vincent writes: JV> On Sun, Jun 08, 2003 at 11:40:40AM +0100, Simon Woodward wrote: >> Hi Jesse, >> >> 6.106, the latest version installed through CPAN. JV> Did you hand install that or did CPAN install it for you? JV> That's untested ALPHA code that shouldn't be automatically installed. JV> You need to be running the production code. (5.something) Unfortunately, it is not properly file named so that CPAN ignores it. Is saw "ALPHA" in the file name and ran the other direction... From brent at telecom1.com Mon Jun 9 05:23:41 2003 From: brent at telecom1.com (Brent Geach) Date: Mon, 9 Jun 2003 10:23:41 +0100 Subject: [rt-users] fastcgi install problem Message-ID: <20030609092341.GV7281@telecom1.com> Hi After having the problem with attachments above a certain size not going into RT and reading about someone else having the same problem and that it was probably mod_perl related I decided to try something drastic. I have created a new RT installation on a new server RH7.3, mysql 4.0.13, http 2.0.46, mod_fastcgi/2.4.0, rt-3.0.3pre2, MTA is exim 4.20, perl 5.8.0 I installed apache and mod_fastcgi with no problems and installed rt with no problems and perl sbin/rt-test-dependencies --with-mysql --with-fastcgi returns everything as found. When going to the website I can create tickets but get this error in the web logs: [Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: [Mon Jun 9 09:02:12 2003] [error]: Scrip 3 died. - Can't locate object method "output_prefix" via package "MIME::Parser" at /export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333., referer: http://rt3.telecom1.com/Ticket/Create.html?Queue=3 [Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: Stack:, referer: http://rt3.telecom1.com/Ticket/Create.html?Queue=3 [Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: [/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333], referer: http://rt3.telecom1.com/Ticket/Create.html?Queue=3 In syslog: Jun 9 10:02:12 db1 RT: Scrip 3 died. - Can't locate object method "output_prefix" via package "MIME::Parser" at /export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333. Stack: [/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333] [/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:197] [/export/www/rt3.telecom1.com//lib/RT/ScripAction_Overlay.pm:184] [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:390] [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:337] [/export/www/rt3.telecom1.com//lib/RT/Transaction_Overlay.pm:169] [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:3738] [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:587] [/export/www/rt3.telecom1.com//lib/RT/Interface/Web.pm:286] [/export/www/rt3.telecom1.com/share/html/Ticket/Display.html:70] [/export/www/rt3.telecom1.com/share/html/Ticket/Create.html:246] [/export/www/rt3.telecom1.com/share/html/autohandler:163] (/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:359) Jun 9 10:02:12 db1 RT: Scrip 30 died. - Can't locate object method "output_prefix" via package "MIME::Parser" at /export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333. Stack: [/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333] [/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:197] [/export/www/rt3.telecom1.com//lib/RT/ScripAction_Overlay.pm:184] [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:390] [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:337] [/export/www/rt3.telecom1.com//lib/RT/Transaction_Overlay.pm:169] [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:3738] [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:587] [/export/www/rt3.telecom1.com//lib/RT/Interface/Web.pm:286] [/export/www/rt3.telecom1.com/share/html/Ticket/Display.html:70] [/export/www/rt3.telecom1.com/share/html/Ticket/Create.html:246] [/export/www/rt3.telecom1.com/share/html/autohandler:163] (/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:359) Jun 9 10:02:12 db1 RT: Ticket 6509 created in queue 'sysadmin' by brent (/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:598) When running CPAN to check MIME::Parser I get MIME::Parser is up to date. Thats now part the problem: When trying to create a ticket via email the ticket doesnt get created and I get: Nothing in RT log In exims log: 2003-06-09 10:07:57 19PIdB-0003AE-QM <= brent at telecom1.com H=shadow.telecom1.com (shadow) [10.0.0.160] P=esmtp S=814 id=20030609091353.GA7490 at telecom1.com 2003-06-09 10:07:58 19PIdB-0003AE-QM ** |/export/www/rt3.telecom1.com/bin/rt-mailgate --queue sysadmin --action correspond --url http://rt3.telecom1.com/ R=system_aliases T=address_pipe: Child process of address_pipe transport returned 255 (could mean shell command ended by signal 127 (Unknown signal 127)) from command: /export/www/rt3.telecom1.com/bin/rt-mailgate And mail gets returned to me with: The following text was generated during the delivery attempt: ------ pipe to |/export/www/rt3.telecom1.com/bin/rt-mailgate --queue sysadmin --action correspond --url http://rt3.telecom1.com/ generated by rt-sysadmin at rt3.telecom1.com ------ RT server error. The RT server which handled your email did not behave as expected. It said: 
Can't locate object method &quot;output_prefix&quot; via package
&quot;MIME::Parser&quot; at
/export/www/rt3.telecom1.com//lib/RT/EmailParser.pm
line 746.


Trace begun at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm
line 128
HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object method
&quot;output_prefix&quot; via package &quot;MIME::Parser&quot;
at
/export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line 746.^J') called at
/export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line 746
RT::EmailParser::_SetupMIMEParser('RT::EmailParser=HASH(0x91fb574)',
'MIME::Parser=HASH(0x9104770)') called at
/export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line
170


sql statements etc and at the end

HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0x91fb5bc)') called
at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 225
HTML::Mason::Interp::exec(undef, undef, 'SessionType', 'REST', 'action',
'correspond', 'queue', 'sysadmin', 'message', 'From brent at telecom1.com Mon Jun
09 10:07:57
2003^JReceived: from shadow.telecom1.com ([10.0.0.160] helo=shadow)^J^Iby
rt.telecom1.com with esmtp (Exim 4.20)^J^Iid 19PIdB-0003AE-QM^J^Ifor
rt-sysadmin at rt3.telecom1.com; Mon, 09 Jun 2003 10:07:57 +0100^JReceived: from
brent by shadow with local (Exim 4.20)^J^Iid 19PIiv-0001yc-9s^J^Ifor
rt-sysadmin at rt3.telecom1.com; Mon, 09 Jun 2003 10:13:53 +0100^JDate: Mon, 9
Jun 2003 10:13:53 +0100^JFrom: Brent Geach
&lt;brent at telecom1.com&gt;^JTo:
rt-sysadmin at rt3.telecom1.com^JSubject: test mail^JMessage-ID:
&lt;20030609091353.GA7490 at telecom1.com&gt;^JMime-Version:
1.0^JContent-Type: text/plain;
charset=us-ascii^JContent-Disposition: inline^JUser-Agent:
Mutt/1.4.1i^JSender: &quot;Brent Geach,,,&quot;
&lt;brent at shadow&gt;^J^J^J--
^JRegards,^J^JBrent              /&quot;\^J                   \ /^JLinux
Registered    X  ASCII Ribbon Campaign^JUser #309941       / \ Against HTML
Mail^J^J^J')
called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line
87
HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x8e5dd94)',
'HASH(0x8cde760)') called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm
line 70
HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x8e5dd94)',
'CGI::Fast=HASH(0x8f58c8c)') called at
/export/www/rt3.telecom1.com/bin/mason_handler.fcgi line 50
And the ticket never gets created. Please could someone enlighten me as to what Im missing. Some things that may help: In /etc/aliases rt-sysadmin: "|/export/www/rt3.telecom1.com/bin/rt-mailgate --queue sysadmin --action correspond --url http://rt3.telecom1.com/" In httpd.conf ServerName rt3.telecom1.com DocumentRoot /export/www/rt3.telecom1.com AddDefaultCharset UTF-8 AddHandler fastcgi-script fcgi RedirectMatch permanent (.*)/$ http://rt3.telecom1.com$1/index.html FastCgiServer /export/www/rt3.telecom1.com/bin/mason_handler.fcgi Alias /NoAuth/images/ /export/www/rt3.telecom1.com/WebRT/html/NoAuth/images/ ScriptAlias / /export/www/rt3.telecom1.com/bin/mason_handler.fcgi/ # # #PerlModule Apache2 Apache::compat # PerlModule Apache::DBI # PerlRequire /export/www/rt3.telecom1.com/bin/webmux.pl # # # SetHandler perl-script # PerlHandler RT::Mason # Regards, Brent /"\ \ / Linux Registered X ASCII Ribbon Campaign User #309941 / \ Against HTML Mail From brent at telecom1.com Mon Jun 9 06:27:11 2003 From: brent at telecom1.com (Brent Geach) Date: Mon, 9 Jun 2003 11:27:11 +0100 Subject: [rt-users] fastcgi install problem In-Reply-To: <20030609092341.GV7281@telecom1.com> References: <20030609092341.GV7281@telecom1.com> Message-ID: <20030609102711.GA16441@telecom1.com> Seems I had the same problem as the user from thread [rt-users] RT2 fresh install issue ? I had installed from CPAN as well which had installed the ALPHA version, I downloaded 5.411a MIME::Tools and it works great.. Now to test the large attachments!! On Mon, 09 Jun 2003, Brent Geach wrote: > Hi > After having the problem with attachments above a certain size not going into > RT and reading about someone else having the same problem and that it was > probably mod_perl related I decided to try something drastic. > > I have created a new RT installation on a new server RH7.3, mysql 4.0.13, http > 2.0.46, mod_fastcgi/2.4.0, rt-3.0.3pre2, MTA is exim 4.20, perl 5.8.0 > > I installed apache and mod_fastcgi with no problems and installed rt with no > problems and > perl sbin/rt-test-dependencies --with-mysql --with-fastcgi > returns everything as found. > > When going to the website I can create tickets but get this error in the web > logs: > > [Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server > "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: [Mon Jun 9 > 09:02:12 2003] [error]: Scrip 3 died. - Can't locate object method > "output_prefix" via package "MIME::Parser" at > /export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333., referer: > http://rt3.telecom1.com/Ticket/Create.html?Queue=3 > [Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server > "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: Stack:, referer: > http://rt3.telecom1.com/Ticket/Create.html?Queue=3 > [Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server > "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: > [/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333], referer: > http://rt3.telecom1.com/Ticket/Create.html?Queue=3 > > > In syslog: > Jun 9 10:02:12 db1 RT: Scrip 3 died. - Can't locate object method > "output_prefix" via package "MIME::Parser" at > /export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333. Stack: > [/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333] > [/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:197] > [/export/www/rt3.telecom1.com//lib/RT/ScripAction_Overlay.pm:184] > [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:390] > [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:337] > [/export/www/rt3.telecom1.com//lib/RT/Transaction_Overlay.pm:169] > [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:3738] > [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:587] > [/export/www/rt3.telecom1.com//lib/RT/Interface/Web.pm:286] > [/export/www/rt3.telecom1.com/share/html/Ticket/Display.html:70] > [/export/www/rt3.telecom1.com/share/html/Ticket/Create.html:246] > [/export/www/rt3.telecom1.com/share/html/autohandler:163] > (/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:359) > Jun 9 10:02:12 db1 RT: Scrip 30 died. - Can't locate object method > "output_prefix" via package "MIME::Parser" at > /export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333. Stack: > [/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333] > [/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:197] > [/export/www/rt3.telecom1.com//lib/RT/ScripAction_Overlay.pm:184] > [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:390] > [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:337] > [/export/www/rt3.telecom1.com//lib/RT/Transaction_Overlay.pm:169] > [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:3738] > [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:587] > [/export/www/rt3.telecom1.com//lib/RT/Interface/Web.pm:286] > [/export/www/rt3.telecom1.com/share/html/Ticket/Display.html:70] > [/export/www/rt3.telecom1.com/share/html/Ticket/Create.html:246] > [/export/www/rt3.telecom1.com/share/html/autohandler:163] > (/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:359) > Jun 9 10:02:12 db1 RT: Ticket 6509 created in queue 'sysadmin' by brent > (/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:598) > > > > When running CPAN to check MIME::Parser > I get MIME::Parser is up to date. > > > Thats now part the problem: > > When trying to create a ticket via email the ticket doesnt get created and I > get: > Nothing in RT log > > In exims log: > 2003-06-09 10:07:57 19PIdB-0003AE-QM <= brent at telecom1.com > H=shadow.telecom1.com (shadow) [10.0.0.160] P=esmtp S=814 > id=20030609091353.GA7490 at telecom1.com > 2003-06-09 10:07:58 19PIdB-0003AE-QM ** > |/export/www/rt3.telecom1.com/bin/rt-mailgate --queue sysadmin --action > correspond --url http://rt3.telecom1.com/ > R=system_aliases T=address_pipe: Child process of address_pipe transport > returned 255 (could mean shell command ended by signal 127 (Unknown signal > 127)) from command: /export/www/rt3.telecom1.com/bin/rt-mailgate > > > > And mail gets returned to me with: > > > The following text was generated during the delivery attempt: > > ------ pipe to |/export/www/rt3.telecom1.com/bin/rt-mailgate --queue sysadmin > --action correspond --url http://rt3.telecom1.com/ > generated by rt-sysadmin at rt3.telecom1.com ------ > > RT server error. > > The RT server which handled your email did not behave as expected. It > said: > > > > > > > 
Can't locate object method &quot;output_prefix&quot; via package
> &quot;MIME::Parser&quot; at
> /export/www/rt3.telecom1.com//lib/RT/EmailParser.pm
> line 746.
> 
> 
> Trace begun at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm
> line 128
> HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object method
> &quot;output_prefix&quot; via package &quot;MIME::Parser&quot;
> at
> /export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line 746.^J') called at
> /export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line 746
> RT::EmailParser::_SetupMIMEParser('RT::EmailParser=HASH(0x91fb574)',
> 'MIME::Parser=HASH(0x9104770)') called at
> /export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line
> 170
> 
> 
> sql statements etc and at the end
> 
> HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0x91fb5bc)') called
> at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 225
> HTML::Mason::Interp::exec(undef, undef, 'SessionType', 'REST', 'action',
> 'correspond', 'queue', 'sysadmin', 'message', 'From brent at telecom1.com Mon Jun
> 09 10:07:57
> 2003^JReceived: from shadow.telecom1.com ([10.0.0.160] helo=shadow)^J^Iby
> rt.telecom1.com with esmtp (Exim 4.20)^J^Iid 19PIdB-0003AE-QM^J^Ifor
> rt-sysadmin at rt3.telecom1.com; Mon, 09 Jun 2003 10:07:57 +0100^JReceived: from
> brent by shadow with local (Exim 4.20)^J^Iid 19PIiv-0001yc-9s^J^Ifor
> rt-sysadmin at rt3.telecom1.com; Mon, 09 Jun 2003 10:13:53 +0100^JDate: Mon, 9
> Jun 2003 10:13:53 +0100^JFrom: Brent Geach
> &lt;brent at telecom1.com&gt;^JTo:
> rt-sysadmin at rt3.telecom1.com^JSubject: test mail^JMessage-ID:
> &lt;20030609091353.GA7490 at telecom1.com&gt;^JMime-Version:
> 1.0^JContent-Type: text/plain;
> charset=us-ascii^JContent-Disposition: inline^JUser-Agent:
> Mutt/1.4.1i^JSender: &quot;Brent Geach,,,&quot;
> &lt;brent at shadow&gt;^J^J^J--
> ^JRegards,^J^JBrent              /&quot;\^J                   \ /^JLinux
> Registered    X  ASCII Ribbon Campaign^JUser #309941       / \ Against HTML
> Mail^J^J^J')
> called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line
> 87
> HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x8e5dd94)',
> 'HASH(0x8cde760)') called at
> /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm
> line 70
> HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x8e5dd94)',
> 'CGI::Fast=HASH(0x8f58c8c)') called at
> /export/www/rt3.telecom1.com/bin/mason_handler.fcgi line 50
>
> > > > > > And the ticket never gets created. > > Please could someone enlighten me as to what Im missing. > > Some things that may help: > > In /etc/aliases > rt-sysadmin: "|/export/www/rt3.telecom1.com/bin/rt-mailgate --queue sysadmin > --action correspond --url http://rt3.telecom1.com/" > > > In httpd.conf > > > > ServerName rt3.telecom1.com > DocumentRoot /export/www/rt3.telecom1.com > AddDefaultCharset UTF-8 > AddHandler fastcgi-script fcgi > RedirectMatch permanent (.*)/$ http://rt3.telecom1.com$1/index.html > FastCgiServer /export/www/rt3.telecom1.com/bin/mason_handler.fcgi > Alias /NoAuth/images/ /export/www/rt3.telecom1.com/WebRT/html/NoAuth/images/ > ScriptAlias / /export/www/rt3.telecom1.com/bin/mason_handler.fcgi/ > # > # > #PerlModule Apache2 Apache::compat > # PerlModule Apache::DBI > # PerlRequire /export/www/rt3.telecom1.com/bin/webmux.pl > # > # > # SetHandler perl-script > # PerlHandler RT::Mason > # > > > > > > > > > > > > > > Regards, > > Brent /"\ > \ / > Linux Registered X ASCII Ribbon Campaign > User #309941 / \ Against HTML Mail > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -- Regards, Brent /"\ \ / Linux Registered X ASCII Ribbon Campaign User #309941 / \ Against HTML Mail From brent at telecom1.com Mon Jun 9 06:32:47 2003 From: brent at telecom1.com (Brent Geach) Date: Mon, 9 Jun 2003 11:32:47 +0100 Subject: [rt-users] fastcgi install problem In-Reply-To: <20030609092341.GV7281@telecom1.com> References: <20030609092341.GV7281@telecom1.com> Message-ID: <20030609103247.GB16441@telecom1.com> On initial test large attachments are appearing to work. Now just to test it on busy prod site On Mon, 09 Jun 2003, Brent Geach wrote: > Hi > After having the problem with attachments above a certain size not going into > RT and reading about someone else having the same problem and that it was > probably mod_perl related I decided to try something drastic. > > I have created a new RT installation on a new server RH7.3, mysql 4.0.13, http > 2.0.46, mod_fastcgi/2.4.0, rt-3.0.3pre2, MTA is exim 4.20, perl 5.8.0 > > I installed apache and mod_fastcgi with no problems and installed rt with no > problems and > perl sbin/rt-test-dependencies --with-mysql --with-fastcgi > returns everything as found. > > When going to the website I can create tickets but get this error in the web > logs: > > [Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server > "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: [Mon Jun 9 > 09:02:12 2003] [error]: Scrip 3 died. - Can't locate object method > "output_prefix" via package "MIME::Parser" at > /export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333., referer: > http://rt3.telecom1.com/Ticket/Create.html?Queue=3 > [Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server > "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: Stack:, referer: > http://rt3.telecom1.com/Ticket/Create.html?Queue=3 > [Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server > "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: > [/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333], referer: > http://rt3.telecom1.com/Ticket/Create.html?Queue=3 > > > In syslog: > Jun 9 10:02:12 db1 RT: Scrip 3 died. - Can't locate object method > "output_prefix" via package "MIME::Parser" at > /export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333. Stack: > [/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333] > [/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:197] > [/export/www/rt3.telecom1.com//lib/RT/ScripAction_Overlay.pm:184] > [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:390] > [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:337] > [/export/www/rt3.telecom1.com//lib/RT/Transaction_Overlay.pm:169] > [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:3738] > [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:587] > [/export/www/rt3.telecom1.com//lib/RT/Interface/Web.pm:286] > [/export/www/rt3.telecom1.com/share/html/Ticket/Display.html:70] > [/export/www/rt3.telecom1.com/share/html/Ticket/Create.html:246] > [/export/www/rt3.telecom1.com/share/html/autohandler:163] > (/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:359) > Jun 9 10:02:12 db1 RT: Scrip 30 died. - Can't locate object method > "output_prefix" via package "MIME::Parser" at > /export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333. Stack: > [/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333] > [/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:197] > [/export/www/rt3.telecom1.com//lib/RT/ScripAction_Overlay.pm:184] > [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:390] > [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:337] > [/export/www/rt3.telecom1.com//lib/RT/Transaction_Overlay.pm:169] > [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:3738] > [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:587] > [/export/www/rt3.telecom1.com//lib/RT/Interface/Web.pm:286] > [/export/www/rt3.telecom1.com/share/html/Ticket/Display.html:70] > [/export/www/rt3.telecom1.com/share/html/Ticket/Create.html:246] > [/export/www/rt3.telecom1.com/share/html/autohandler:163] > (/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:359) > Jun 9 10:02:12 db1 RT: Ticket 6509 created in queue 'sysadmin' by brent > (/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:598) > > > > When running CPAN to check MIME::Parser > I get MIME::Parser is up to date. > > > Thats now part the problem: > > When trying to create a ticket via email the ticket doesnt get created and I > get: > Nothing in RT log > > In exims log: > 2003-06-09 10:07:57 19PIdB-0003AE-QM <= brent at telecom1.com > H=shadow.telecom1.com (shadow) [10.0.0.160] P=esmtp S=814 > id=20030609091353.GA7490 at telecom1.com > 2003-06-09 10:07:58 19PIdB-0003AE-QM ** > |/export/www/rt3.telecom1.com/bin/rt-mailgate --queue sysadmin --action > correspond --url http://rt3.telecom1.com/ > R=system_aliases T=address_pipe: Child process of address_pipe transport > returned 255 (could mean shell command ended by signal 127 (Unknown signal > 127)) from command: /export/www/rt3.telecom1.com/bin/rt-mailgate > > > > And mail gets returned to me with: > > > The following text was generated during the delivery attempt: > > ------ pipe to |/export/www/rt3.telecom1.com/bin/rt-mailgate --queue sysadmin > --action correspond --url http://rt3.telecom1.com/ > generated by rt-sysadmin at rt3.telecom1.com ------ > > RT server error. > > The RT server which handled your email did not behave as expected. It > said: > > > > > > > 
Can't locate object method &quot;output_prefix&quot; via package
> &quot;MIME::Parser&quot; at
> /export/www/rt3.telecom1.com//lib/RT/EmailParser.pm
> line 746.
> 
> 
> Trace begun at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm
> line 128
> HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object method
> &quot;output_prefix&quot; via package &quot;MIME::Parser&quot;
> at
> /export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line 746.^J') called at
> /export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line 746
> RT::EmailParser::_SetupMIMEParser('RT::EmailParser=HASH(0x91fb574)',
> 'MIME::Parser=HASH(0x9104770)') called at
> /export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line
> 170
> 
> 
> sql statements etc and at the end
> 
> HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0x91fb5bc)') called
> at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 225
> HTML::Mason::Interp::exec(undef, undef, 'SessionType', 'REST', 'action',
> 'correspond', 'queue', 'sysadmin', 'message', 'From brent at telecom1.com Mon Jun
> 09 10:07:57
> 2003^JReceived: from shadow.telecom1.com ([10.0.0.160] helo=shadow)^J^Iby
> rt.telecom1.com with esmtp (Exim 4.20)^J^Iid 19PIdB-0003AE-QM^J^Ifor
> rt-sysadmin at rt3.telecom1.com; Mon, 09 Jun 2003 10:07:57 +0100^JReceived: from
> brent by shadow with local (Exim 4.20)^J^Iid 19PIiv-0001yc-9s^J^Ifor
> rt-sysadmin at rt3.telecom1.com; Mon, 09 Jun 2003 10:13:53 +0100^JDate: Mon, 9
> Jun 2003 10:13:53 +0100^JFrom: Brent Geach
> &lt;brent at telecom1.com&gt;^JTo:
> rt-sysadmin at rt3.telecom1.com^JSubject: test mail^JMessage-ID:
> &lt;20030609091353.GA7490 at telecom1.com&gt;^JMime-Version:
> 1.0^JContent-Type: text/plain;
> charset=us-ascii^JContent-Disposition: inline^JUser-Agent:
> Mutt/1.4.1i^JSender: &quot;Brent Geach,,,&quot;
> &lt;brent at shadow&gt;^J^J^J--
> ^JRegards,^J^JBrent              /&quot;\^J                   \ /^JLinux
> Registered    X  ASCII Ribbon Campaign^JUser #309941       / \ Against HTML
> Mail^J^J^J')
> called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line
> 87
> HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x8e5dd94)',
> 'HASH(0x8cde760)') called at
> /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm
> line 70
> HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x8e5dd94)',
> 'CGI::Fast=HASH(0x8f58c8c)') called at
> /export/www/rt3.telecom1.com/bin/mason_handler.fcgi line 50
>
> > > > > > And the ticket never gets created. > > Please could someone enlighten me as to what Im missing. > > Some things that may help: > > In /etc/aliases > rt-sysadmin: "|/export/www/rt3.telecom1.com/bin/rt-mailgate --queue sysadmin > --action correspond --url http://rt3.telecom1.com/" > > > In httpd.conf > > > > ServerName rt3.telecom1.com > DocumentRoot /export/www/rt3.telecom1.com > AddDefaultCharset UTF-8 > AddHandler fastcgi-script fcgi > RedirectMatch permanent (.*)/$ http://rt3.telecom1.com$1/index.html > FastCgiServer /export/www/rt3.telecom1.com/bin/mason_handler.fcgi > Alias /NoAuth/images/ /export/www/rt3.telecom1.com/WebRT/html/NoAuth/images/ > ScriptAlias / /export/www/rt3.telecom1.com/bin/mason_handler.fcgi/ > # > # > #PerlModule Apache2 Apache::compat > # PerlModule Apache::DBI > # PerlRequire /export/www/rt3.telecom1.com/bin/webmux.pl > # > # > # SetHandler perl-script > # PerlHandler RT::Mason > # > > > > > > > > > > > > > > Regards, > > Brent /"\ > \ / > Linux Registered X ASCII Ribbon Campaign > User #309941 / \ Against HTML Mail > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -- Regards, Brent /"\ \ / Linux Registered X ASCII Ribbon Campaign User #309941 / \ Against HTML Mail From autrijus at autrijus.org Mon Jun 9 10:11:13 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Mon, 9 Jun 2003 22:11:13 +0800 Subject: [rt-users] Approval problems with RT3 In-Reply-To: References: <20030530204257.GA11732@aleph> Message-ID: <20030609141113.GB4268@not.autrijus.org> On Wed, Jun 04, 2003 at 05:33:53PM +0200, Henrik Andr? von Gunten wrote: > > ===Create-Ticket: codereview > > Subject: Code review for {$Tickets{'TOP'}->Subject} > > Depended-On-By: {$Tickets{'TOP'}->Id} Per my experience, you want: Depended-On-By: TOP That is, the relationship is between Create-Ticket labels, *not* actual ticket IDs. That means this should work too: Depended-On-By: codereview In a few weeks I shall release my Workflow extensions on top of RT, which lets you edit Workflow branches, conditions and trees using the WebUI instead of the text interface. Thanks, /Autrijus/ -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 187 bytes Desc: not available URL: From nevans at fedex.com Mon Jun 9 12:16:12 2003 From: nevans at fedex.com (Nathan Evans) Date: Mon, 9 Jun 2003 10:16:12 -0600 Subject: [rt-users] fastcgi install problem In-Reply-To: <20030609092341.GV7281@telecom1.com> Message-ID: <00f401c32ea2$7218bf70$c51051c7@ORB> I had the same problem. It was related to mySql not accepting files larger than the default 1Mb. Add the following line to your /etc/my.cnf file to increase the attachment size to 5Mb (or whatever size you need). -n8 set-variable=max_allowed_packet=5M -----Original Message----- From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com] On Behalf Of Brent Geach Sent: Monday, June 09, 2003 3:24 AM To: rt-users at lists.fsck.com Subject: [rt-users] fastcgi install problem Hi After having the problem with attachments above a certain size not going into RT and reading about someone else having the same problem and that it was probably mod_perl related I decided to try something drastic. I have created a new RT installation on a new server RH7.3, mysql 4.0.13, http 2.0.46, mod_fastcgi/2.4.0, rt-3.0.3pre2, MTA is exim 4.20, perl 5.8.0 I installed apache and mod_fastcgi with no problems and installed rt with no problems and perl sbin/rt-test-dependencies --with-mysql --with-fastcgi returns everything as found. When going to the website I can create tickets but get this error in the web logs: [Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: [Mon Jun 9 09:02:12 2003] [error]: Scrip 3 died. - Can't locate object method "output_prefix" via package "MIME::Parser" at /export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333., referer: http://rt3.telecom1.com/Ticket/Create.html?Queue=3 [Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: Stack:, referer: http://rt3.telecom1.com/Ticket/Create.html?Queue=3 [Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: [/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333], referer: http://rt3.telecom1.com/Ticket/Create.html?Queue=3 In syslog: Jun 9 10:02:12 db1 RT: Scrip 3 died. - Can't locate object method "output_prefix" via package "MIME::Parser" at /export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333. Stack: [/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333] [/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:197] [/export/www/rt3.telecom1.com//lib/RT/ScripAction_Overlay.pm:184] [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:390] [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:337] [/export/www/rt3.telecom1.com//lib/RT/Transaction_Overlay.pm:169] [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:3738] [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:587] [/export/www/rt3.telecom1.com//lib/RT/Interface/Web.pm:286] [/export/www/rt3.telecom1.com/share/html/Ticket/Display.html:70] [/export/www/rt3.telecom1.com/share/html/Ticket/Create.html:246] [/export/www/rt3.telecom1.com/share/html/autohandler:163] (/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:359) Jun 9 10:02:12 db1 RT: Scrip 30 died. - Can't locate object method "output_prefix" via package "MIME::Parser" at /export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333. Stack: [/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333] [/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:197] [/export/www/rt3.telecom1.com//lib/RT/ScripAction_Overlay.pm:184] [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:390] [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:337] [/export/www/rt3.telecom1.com//lib/RT/Transaction_Overlay.pm:169] [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:3738] [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:587] [/export/www/rt3.telecom1.com//lib/RT/Interface/Web.pm:286] [/export/www/rt3.telecom1.com/share/html/Ticket/Display.html:70] [/export/www/rt3.telecom1.com/share/html/Ticket/Create.html:246] [/export/www/rt3.telecom1.com/share/html/autohandler:163] (/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:359) Jun 9 10:02:12 db1 RT: Ticket 6509 created in queue 'sysadmin' by brent (/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:598) When running CPAN to check MIME::Parser I get MIME::Parser is up to date. Thats now part the problem: When trying to create a ticket via email the ticket doesnt get created and I get: Nothing in RT log In exims log: 2003-06-09 10:07:57 19PIdB-0003AE-QM <= brent at telecom1.com H=shadow.telecom1.com (shadow) [10.0.0.160] P=esmtp S=814 id=20030609091353.GA7490 at telecom1.com 2003-06-09 10:07:58 19PIdB-0003AE-QM ** |/export/www/rt3.telecom1.com/bin/rt-mailgate --queue sysadmin --action correspond --url http://rt3.telecom1.com/ R=system_aliases T=address_pipe: Child process of address_pipe transport returned 255 (could mean shell command ended by signal 127 (Unknown signal 127)) from command: /export/www/rt3.telecom1.com/bin/rt-mailgate And mail gets returned to me with: The following text was generated during the delivery attempt: ------ pipe to |/export/www/rt3.telecom1.com/bin/rt-mailgate --queue sysadmin --action correspond --url http://rt3.telecom1.com/ generated by rt-sysadmin at rt3.telecom1.com ------ RT server error. The RT server which handled your email did not behave as expected. It said: 
Can't locate object method &quot;output_prefix&quot; via
package

&quot;MIME::Parser&quot; at

/export/www/rt3.telecom1.com//lib/RT/EmailParser.pm

line 746.





Trace begun at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm

line 128

HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object method

&quot;output_prefix&quot; via package
&quot;MIME::Parser&quot;

at

/export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line 746.^J') called
at

/export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line 746

RT::EmailParser::_SetupMIMEParser('RT::EmailParser=HASH(0x91fb574)',

'MIME::Parser=HASH(0x9104770)') called at

/export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line

170





sql statements etc and at the end



HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0x91fb5bc)')
called

at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 225

HTML::Mason::Interp::exec(undef, undef, 'SessionType', 'REST', 'action',

'correspond', 'queue', 'sysadmin', 'message', 'From brent at telecom1.com
Mon Jun

09 10:07:57

2003^JReceived: from shadow.telecom1.com ([10.0.0.160]
helo=shadow)^J^Iby

rt.telecom1.com with esmtp (Exim 4.20)^J^Iid 19PIdB-0003AE-QM^J^Ifor

rt-sysadmin at rt3.telecom1.com; Mon, 09 Jun 2003 10:07:57 +0100^JReceived:
from

brent by shadow with local (Exim 4.20)^J^Iid 19PIiv-0001yc-9s^J^Ifor

rt-sysadmin at rt3.telecom1.com; Mon, 09 Jun 2003 10:13:53 +0100^JDate:
Mon, 9

Jun 2003 10:13:53 +0100^JFrom: Brent Geach

&lt;brent at telecom1.com&gt;^JTo:

rt-sysadmin at rt3.telecom1.com^JSubject: test mail^JMessage-ID:

&lt;20030609091353.GA7490 at telecom1.com&gt;^JMime-Version:

1.0^JContent-Type: text/plain;

charset=us-ascii^JContent-Disposition: inline^JUser-Agent:

Mutt/1.4.1i^JSender: &quot;Brent Geach,,,&quot;

&lt;brent at shadow&gt;^J^J^J--

^JRegards,^J^JBrent              /&quot;\^J                   \
/^JLinux

Registered    X  ASCII Ribbon Campaign^JUser #309941       / \ Against
HTML

Mail^J^J^J')

called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm
line

87

HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x8e5dd9
4)',

'HASH(0x8cde760)') called at

/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm

line 70

HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH
(0x8e5dd94)',

'CGI::Fast=HASH(0x8f58c8c)') called at

/export/www/rt3.telecom1.com/bin/mason_handler.fcgi line 50
And the ticket never gets created. Please could someone enlighten me as to what Im missing. Some things that may help: In /etc/aliases rt-sysadmin: "|/export/www/rt3.telecom1.com/bin/rt-mailgate --queue sysadmin --action correspond --url http://rt3.telecom1.com/" In httpd.conf ServerName rt3.telecom1.com DocumentRoot /export/www/rt3.telecom1.com AddDefaultCharset UTF-8 AddHandler fastcgi-script fcgi RedirectMatch permanent (.*)/$ http://rt3.telecom1.com$1/index.html FastCgiServer /export/www/rt3.telecom1.com/bin/mason_handler.fcgi Alias /NoAuth/images/ /export/www/rt3.telecom1.com/WebRT/html/NoAuth/images/ ScriptAlias / /export/www/rt3.telecom1.com/bin/mason_handler.fcgi/ # # #PerlModule Apache2 Apache::compat # PerlModule Apache::DBI # PerlRequire /export/www/rt3.telecom1.com/bin/webmux.pl # # # SetHandler perl-script # PerlHandler RT::Mason # Regards, Brent /"\ \ / Linux Registered X ASCII Ribbon Campaign User #309941 / \ Against HTML Mail _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From jason-alexander at uiowa.edu Mon Jun 9 12:23:17 2003 From: jason-alexander at uiowa.edu (Jason Alexander) Date: Mon, 09 Jun 2003 11:23:17 -0500 Subject: [rt-users] Problems Updating Information in a CustomField Message-ID: <5.2.1.1.2.20030609112004.01cdecd8@127.0.0.1> Hello all, I am getting some strange errors from RT. When ever I change the value of a CustomField that has values specified I get these messages * Network Status Disabled changed to Enabled * Custom field value Disabled could not be found for custom field Network Status RT seems to be telling me that it can't find the field value Disabled for the CustomField. But it changes the value anyway. I have two values for this field, Enabled, and Disabled. I have tried removing the vales and re-adding them but it didn't help. Anyone seen this before. Jason *************************************************** Jason Alexander Senior Security Analyst CIO Office, The University of Iowa 300-28 University Services Building jason-alexander at uiowa.edu / 319-335-6174 *************************************************** From jesse at bestpractical.com Mon Jun 9 16:51:27 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 9 Jun 2003 16:51:27 -0400 Subject: [rt-users] [rt-announce] RT SOAP server 0.1 (Beta) Message-ID: <20030609205127.GV29390@fsck.com> This tool is a BETA quality release of a standalone SOAP server for RT 3.0.x. Currently, it supports a range of operations on RT tickets, but not other operations, such as user management, group management or access control. As yet, the WSDL isn't properly defined, though the Net::RT module on CPAN speaks to this server. You'll need to run the server as a user that has access to RT's configuration file: ./rt-soap-server At this point, this tool is intended for DEVELOPERS and Advanced Users who aren't afraid to get ther hands dirty. It is immediately available from: http://fsck.com/pub/rt/devel/rt-soap-server-0.1.tar.gz Relative to the most recent preview release, this version has had more testing and now features support for HTTP Basic authentication for maximal interoperability with other SOAP implementations. Right now, this tool should be discussed on the rt-devel mailing list. Jesse -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. _______________________________________________ rt-announce mailing list rt-announce at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-announce From pdh at snapgear.com Mon Jun 9 18:12:03 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 10 Jun 2003 08:12:03 +1000 Subject: [rt-users] EX_TEMPFAIL all of a sudden! In-Reply-To: <00ab01c32c53$c3970d30$f4a8a8c0@amm8200> References: <00ab01c32c53$c3970d30$f4a8a8c0@amm8200> Message-ID: <20030609221202.GA593@luggage> Andy Melton wrote: > However, it appears as though mailgate is trying to use localhost > instead. Is there someplace else this must be modified? Do I need to > re-initialize a config file somewhere? Did you run newaliases? Is your aliases file really in /etc and not somewhere else, like /etc/mail? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From jennyw at dangerousideas.com Mon Jun 9 19:11:14 2003 From: jennyw at dangerousideas.com (jennyw) Date: Mon, 9 Jun 2003 16:11:14 -0700 Subject: [rt-users] Remove right to reassign ticket? Message-ID: <20030609231114.GA3690@dangerousideas.com> Is there a way to remove the right to assign tickets to others but still allow privileged users to update and own tickets? I didn't see a way to do this. If not, is there a good work around? The issue is that we don't want people to be assigned a ticket and to be able to reassign it to someone else (that would be up to the manager or lead). Thanks! Jen From pdh at snapgear.com Mon Jun 9 19:18:28 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 10 Jun 2003 09:18:28 +1000 Subject: [rt-users] Remove right to reassign ticket? In-Reply-To: <20030609231114.GA3690@dangerousideas.com> References: <20030609231114.GA3690@dangerousideas.com> Message-ID: <20030609231827.GB593@luggage> jennyw wrote: > Is there a way to remove the right to assign tickets to others but still > allow privileged users to update and own tickets? I didn't see a way to > do this. If not, is there a good work around? Revoking ModifyTicket for those users might do what you want, but it might also stop them doing other useful things, depending on what you need them to do. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From jennyw at dangerousideas.com Mon Jun 9 19:48:58 2003 From: jennyw at dangerousideas.com (jennyw) Date: Mon, 9 Jun 2003 16:48:58 -0700 Subject: [rt-users] Remove right to reassign ticket? In-Reply-To: <20030609231827.GB593@luggage> References: <20030609231114.GA3690@dangerousideas.com> <20030609231827.GB593@luggage> Message-ID: <20030609234858.GA3835@dangerousideas.com> On Tue, Jun 10, 2003 at 09:18:28AM +1000, Phil Homewood wrote: > Revoking ModifyTicket for those users might do what you want, > but it might also stop them doing other useful things, depending > on what you need them to do. Unfortunately, that means they cannot take tickets (even if they are assigned to nobody). Interestingly, they can reply to tickets without problem, which I find strange. Any other ideas? Thanks! Jen From pdh at snapgear.com Mon Jun 9 20:08:32 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 10 Jun 2003 10:08:32 +1000 Subject: [rt-users] Remove right to reassign ticket? In-Reply-To: <20030609234858.GA3835@dangerousideas.com> References: <20030609231114.GA3690@dangerousideas.com> <20030609231827.GB593@luggage> <20030609234858.GA3835@dangerousideas.com> Message-ID: <20030610000832.GE593@luggage> jennyw wrote: > On Tue, Jun 10, 2003 at 09:18:28AM +1000, Phil Homewood wrote: > > Revoking ModifyTicket for those users might do what you want, > > Unfortunately, that means they cannot take tickets (even if they are > assigned to nobody). Correct. I believe someone is working on patches to add a StealTicket and TakeTicket right at the moment. Stay tuned! > Interestingly, they can reply to tickets without > problem, which I find strange. Not strange, just a result of having ReplyToTicket and CommentOnTicket rights as well. :-) -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From jaq at spacepants.org Mon Jun 9 23:02:33 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Tue, 10 Jun 2003 13:02:33 +1000 Subject: [rt-users] Error creating database In-Reply-To: <20030608203025.GM29390@fsck.com> References: <0073AE61-99EF-11D7-AE88-000393B2BB20@flothow.de> <20030608203025.GM29390@fsck.com> Message-ID: <20030610030233.GD2520@spacepants.org> This one time, at band camp, Jesse Vincent wrote: >There was a bug in DBIx::SearchBuilder 0.84. 0.86 is out now and should >fix this issue. I can't find 0.86 on CPAN or at http://www.fsck.com/pub/rt/devel/ . -- jaq at spacepants.org http://spacepants.org/jaq.gpg From VLuck at VMdirect.com Tue Jun 10 00:02:01 2003 From: VLuck at VMdirect.com (Val Luck) Date: Mon, 9 Jun 2003 21:02:01 -0700 Subject: [rt-users] rt3 sends emails from "nobody".. ? help! Message-ID: Hello, I am using rt3 with postfix as the MTA. The "From:" line that is being passed in the header is the correct value that I've configured. However, the value that shows up in the mail log is: Jun 9 23:40:34 rt postfix/nqmgr[1359]: 85BCC97447: from=, size=1579, nrcpt=1 (queue active) I don't know where that nobody is coming from nor how to fix it. Can anyone give me clues on which direction I should look? Is it more likely a postfix config than a rt3 config? My problem being, if the email that creates a ticket is submitted with a bogus email address (from an online form), I would like that bounce to make its way back into RT, hopefully into the same ticket so the tech support person knows that the emails aren't making it. As it is, they're being bounced back to 'nobody'. I see that it was injected into the postfix system from UID 99, which is indeed 'nobody'... here is the headers: Received: by rt.vmdirect.com (Postfix, from userid 99) id D71A897446; Mon, 9 Jun 2003 23:41:41 -0400 (EDT) RT-Attach-Message: yes Subject: [VMdirect #47] testing bounce two - this is the text here From: "Val Luck via RT" Reply-To: techsupport at vmdirect.com In-Reply-To: Message-ID: Precedence: bulk X-RT-Loop-Prevention: VMdirect RT-Ticket: VMdirect #47 Managed-by: RT 3.0.2 (http://www.bestpractical.com/rt/) RT-Originator: valentine.luck at vmdirect.com To: bogusbounce at yatoopos.net I see the "From" line and the "Reply-To" line both have the correct address that I'd like the bounce to come to. Why is postfix deciding to bounce it back to the UID 99 user (nobody)? This is seeming more and more like a postfix issue... Anyway, as I have this email typed up, if anyone can shed any light on which direction I should go, that'd be great. Thanks! Val From jaq at spacepants.org Tue Jun 10 01:17:30 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Tue, 10 Jun 2003 15:17:30 +1000 Subject: [rt-users] Error creating database In-Reply-To: <20030610030233.GD2520@spacepants.org> References: <20030608203025.GM29390@fsck.com> <20030610030233.GD2520@spacepants.org> Message-ID: <20030610051730.GL2520@spacepants.org> This one time, at band camp, Jamie Wilkinson wrote: >This one time, at band camp, Jesse Vincent wrote: >>There was a bug in DBIx::SearchBuilder 0.84. 0.86 is out now and should >>fix this issue. > >I can't find 0.86 on CPAN or at http://www.fsck.com/pub/rt/devel/ . Never mind, my CPAN mirror is out of date. -- jaq at spacepants.org http://spacepants.org/jaq.gpg From mlelstv at dev.de.cw.net Tue Jun 10 02:50:10 2003 From: mlelstv at dev.de.cw.net (Michael van Elst) Date: Tue, 10 Jun 2003 08:50:10 +0200 Subject: [rt-users] Remove right to reassign ticket? In-Reply-To: <20030609234858.GA3835@dangerousideas.com> References: <20030609231114.GA3690@dangerousideas.com> <20030609231827.GB593@luggage> <20030609234858.GA3835@dangerousideas.com> Message-ID: <20030610065010.GA45674@sv1.dev.de.cw.net> On Mon, Jun 09, 2003, jennyw wrote: > Unfortunately, that means they cannot take tickets (even if they are > assigned to nobody). Interestingly, they can reply to tickets without > problem, which I find strange. Any other ideas? There is only a single right that protects the ticket data, therefore you can't do this with the current right system. On the other hand there might be more complex schemes like "a ticket may be passed 3 times to another owner" or "a ticket may not bounce between two users". These schemes cannot be implemented by the rights system but they could be using Scrips. -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From pape-rt at inf.fu-berlin.de Tue Jun 10 04:02:36 2003 From: pape-rt at inf.fu-berlin.de (Dirk Pape) Date: Tue, 10 Jun 2003 10:02:36 +0200 Subject: [rt-users] [rt-announce] Development Snapshot 3.0.2++ In-Reply-To: <2147483647.1053974498@[10.0.255.35]> References: <20030523202405.GF23719@fsck.com> <2147483647.1053974498@[10.0.255.35]> Message-ID: <2147483647.1055239356@[10.0.255.35]> Hello, I have to apologize. I cannot reproduce the described problem, if I remove one patch I have done, which enables RT to write almost correct threading headers into notification mails. I did not try to remove this patch before testing, because I did not see how it can be related to the problem. And for now after looking several hours into the code and testing it, I *still cannot see it*. I tracked my (header encoding) problem down to the following situation: 1. Have my threading patch installed (I attached a light version, which consists of only one file to be put in lib/RT/Action). 2. Send several emails with German Umlauts in subject and body to a queue, *which has an Autoreply set up*. 3. refresh the Ticket Listing of the Queue in the web while Tickets arrives 4. After some (5-10) Tickets arrived try the Ticket Display of the Tickets. The Subject header shown in the Ticket-Message-Display (not the Subject shown in other fields) of some Tickets (it is fuzzy!) is mangled and so is the Head-Field of those tickets in the mysql-database. 5. This then seems to be a "global apache switch" which can toggle after some other messages arrive but will definitely be set to normal behaviour if apache is restarted. So I have a workaround now but I would greatly appreciate, if someone takes a look into my code, which is fairly short and the problem is within 3 lines of code: It happens, when I leave the patch installed and comment out all calls of "$self->SetHeader" in my SetReferences subroutine, I cannot reproduce the problem any more. But why???? SetHeader is called multiple time everywhere in SendEmail.pm. Dirk. --Am Montag, 26. Mai 2003 18:41 Uhr +0200 schrieb Dirk Pape : > Hello Jesse, > > --Am Freitag, 23. Mai 2003 16:24 Uhr -0400 schrieb Jesse Vincent > : > >> This isn't a formal pre-release of RT 3.0.3, but a snapshot that fixes >> some of the utf8 issues in RT 3.0.2 that have been biting >> western-european users. If you don't have utf8-issues that you need to >> deal with ASAP, hold off a bit. >> > > I have still the same issues as decribed earlier and I can now fuzzily > reproduce them (see below) > >>> From an earlier posting of mine: > >> So I start with my config: >> >> RT: Version 3.0.2++ >> OS: Debian Linux Woody >> Apache: 1.3.26 with SSL >> Modperl: 1 >> DBS. mysql 3.23 >> Perl: 5.8.0 >> sbin/rt-testdepedencies happy with all installed perl-libs >> >> my issues (please add your's and your comments): >> >> 2. from time to time incoming (non-utf8) Email will not be converted any >> more to utf8. It will though be marked as being converted, but in real >> contain ISO-character-encodings. I have to be vague here, because I >> cannot reproduce any trigger of this behaviour. But if this happens, it >> seems to stick for one apache process. > > httpd.conf: > > ... > SSLEnable > AddDefaultCharset UTF-8 > > > order allow,deny > allow from all > PerlRequire /export/rt3/bin/webmux.pl > SetHandler perl-script > PerlHandler RT::Mason > ... > > > > RT_Siteconfig: > > ... > @EmailInputEncodings = qw(utf-8 iso-8859-1 us-ascii) unless > (@EmailInputEncodings); Set($EmailOutputEncoding , 'iso-8859-15'); > ... > > REPRODUCTION OF PROBLEM: > > I attach a digest with mails I send one after another to the rt-system > and they get queued into one queue, each as a new ticket. > > The first two tickets are displayed correctly. > > After the third or fourth ticket arrived, the subject field in the web > display (ticket history is garbled and shows "Subject: test > ??????????????????? " (The concrete garbage depend on the browser you use > to display. > > BUT: If you go to the "The Basics" panel, the subject shows ok. So does > the subject of the Auto-Reply the user receives per Email. > > If I do further send the same message (I sometimes varied the number of > line breaks at the end of the message), I arrive to different states, in > arbitrary order: > > A) Some of the messages arrive intact > B) Some of the messages have garbled subjects > C) Some of the messages have garbled bodies (This then also applies to > the autoreplies which cite the body by including Transaction->Content > into the message. > > I even observed the case that there was an alternation (Ticket 2n => > garbled Subject, Ticket 2n+1 => garbled body) > > So you might be able to reprduce the thing at your site. > > If not I will be glad to provide you with further infos you need (queue > config, scrips a.s.o) > > Regards, > Dirk. > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -------------- next part -------------- use strict; no warnings qw(redefine); sub SetReferences { my $self = shift; # default is: no references at all my %refs=(); my $inMessageId = undef; my $inMessageReplyTo = undef; my @references = (); # if a Transaction is quoted, get its headers my $QuotedTransaction = $self->TransactionObj; if ( $QuotedTransaction && $QuotedTransaction->Attachments && ( my $inMessage = $QuotedTransaction->Attachments->First ) ) { # get the references of the quoted mail @references = split (/\s+/,$inMessage->GetHeader( 'References')); # and put them into a hash to later avoid doublets map { $refs{$_}=1 } @references; # save the message id and the In-Reply-To header of the quoted message $inMessageId = $inMessage->GetHeader( 'Message-ID'); $inMessageReplyTo = $inMessage->GetHeader( 'In-Reply-To'); } # add the In-Reply-To header, for notification we want a copy from the original mail if ( $inMessageReplyTo ) { $self->SetHeader( 'In-Reply-To', $inMessageReplyTo ); } else { if ( $inMessageId ) { $self->SetHeader( 'In-Reply-To', $inMessageId ); } } # add a reference to the message id of the inMessage # and one to the In-Reply-To id of the inMessage if ( $inMessageReplyTo && ! $refs{$inMessageReplyTo} ) { $refs{$inMessageReplyTo}=1; push @references, $inMessageReplyTo; } if ( $inMessageId && ! $refs{$inMessageId}) { $refs{$inMessageId}=1; push @references, $inMessageId; } # always add a reference to the first message of the Ticket my $ThreadId = undef; my $firstTransaction = undef; if ( $self->TicketObj->Transactions && ($firstTransaction = $self->TicketObj->Transactions->First) && $firstTransaction->Attachments && $firstTransaction->Attachments->First && (my $initialMessageId = $firstTransaction->Attachments->First->GetHeader( 'Message-ID') ) ) { $ThreadId = $initialMessageId; } else { $ThreadId = "id() . "\@" . $RT::rtname . ">"; } if ( ! $refs{$ThreadId} ) { @references = (@references, $ThreadId) }; # copy the collected references into the header of the outgoing message $self->SetHeader( 'References', join(" ", at references) ); } 1; From ccxmbn at bath.ac.uk Tue Jun 10 06:57:30 2003 From: ccxmbn at bath.ac.uk (M B Norton) Date: Tue, 10 Jun 2003 11:57:30 +0100 Subject: [rt-users] RT deployments Message-ID: <3EE5B99A.8040106@bath.ac.uk> Hi, I'm from the University of Bath, UK, where we've recently started using RT to replace a proprietry help desk package. Everyone seems to be very happy with RT but the management want to make sure we don't go down the same route that we did with the proprietry software, they basically want to make sure RT's going to scale to our needs. If it's not too much trouble, would people mind telling me what they use RT for, i.e. helpdesk or project management, and how many tickets they deal with on average per year? Any other experiences would also be gratefully appeciated. Thanks for your time, Max Norton University of Bath Computer Services From nick at strongholdtech.com Tue Jun 10 07:23:33 2003 From: nick at strongholdtech.com (Nicolae P. Costescu) Date: Tue, 10 Jun 2003 07:23:33 -0400 Subject: [rt-users] attachments still not working Message-ID: <5.2.1.1.2.20030610072202.00a8a618@mail.qrts.com> Just in case anyone else out there is having this problem and has a solution - the patch that I thought had fixed the attachment problem (attachments can't be opened, they show up as encoded text) apparently doesn't work for us. It seems to work sometimes, sometimes it doesn't. Very odd. We've just given up on them for the moment, looking fwd to a new release of rt3 sometime. Thanks Nick **************************************************** Nicolae P. Costescu, Ph.D. / Senior Developer Stronghold Technologies 46040 Center Oak Plaza, Suite 160 / Sterling, Va 20166 Tel: 571-434-1472 / Fax: 571-434-1478 From pape-rt at inf.fu-berlin.de Tue Jun 10 07:36:15 2003 From: pape-rt at inf.fu-berlin.de (Dirk Pape) Date: Tue, 10 Jun 2003 13:36:15 +0200 Subject: [rt-users] patch to enable email threading with RT 3.0.2 In-Reply-To: <2001337172.1053553737@dialin-145-254-051-065.arcor-ip.net> References: <2147483647.1053456672@[10.0.255.35]> <20030521013917.GB9244@cbio.mskcc.org> <2147483647.1053506899@[10.0.255.35]> <20030521193559.GA17470@cbio.mskcc.org> <2001337172.1053553737@dialin-145-254-051-065.arcor-ip.net> Message-ID: <2147483647.1055252174@eremix> Hello, --Am Mittwoch, 21. Mai 2003 21:48 Uhr +0200 schrieb Dirk Pape : > --Am Mittwoch, 21. Mai 2003 15:35 Uhr -0400 schrieb "Daniel E. Eisenbud" > : > >> Great, I'll see if I can use your patch as a starting point! > > here it is. please do not use the patch, since it induces encoding problems in incoming emails. I dont know yet why it does so, but I will look into this soon. Dirk. From martin.schapendonk at whitehorses.nl Tue Jun 10 08:17:40 2003 From: martin.schapendonk at whitehorses.nl (Martin Schapendonk) Date: Tue, 10 Jun 2003 14:17:40 +0200 Subject: [rt-users] RT deployments In-Reply-To: <3EE5B99A.8040106@bath.ac.uk> Message-ID: Hi, # If it's not too much trouble, would people mind telling me what they use # RT for, i.e. helpdesk or project management, and how many tickets they # deal with on average per year? # Any other experiences would also be gratefully appeciated. I have seen some posts from 'mixo ' on rt-devel lately (check the archives). He mentions that his RT handles around 40,000 tickets a year. That's about the highest I've heard of so far. Maybe you could contact him for more details on scalability. Regards, Martin From gonzalo at linuxaus.com Tue Jun 10 09:41:12 2003 From: gonzalo at linuxaus.com (Gonzalo Servat) Date: Tue, 10 Jun 2003 23:41:12 +1000 Subject: [rt-users] SMS on new tickets? Message-ID: <460835967.1055288472@[192.168.10.243]> Hi All. Apologies if this has been discussed before (I'm sure it has been). I searched the mailing list archives but couldn't find an answer. I'd like to setup SMS notification on new tickets only (obviously not on every reply) for specific queues. My initial ideas were: 1) Add phonenumber at sms.gateway as an AdminCC, problem is I would get a SMS on every reply which is no good 2) Modify RT source to use Net::SMS (or similar) in the new ticket process/function 3) Add a Scrip so that on New Ticket, send SMS. Not sure how though as AFAIK templates are just the content of the email that will get sent 4) Hope somebody has already done something similar to this and is kind enough to share their knowledge :) Would be good to also include in the SMS things like the ticket requestor, date/time, priority (and any other fields of interest) TIA, Gonzalo From gamboa at infophil.com Tue Jun 10 10:26:47 2003 From: gamboa at infophil.com (alvn) Date: Tue, 10 Jun 2003 22:26:47 +0800 Subject: [rt-users] EmailParser_Vendor Message-ID: <3EE5EAA7.30600@infophil.com> what do these lines mean? why is it looking for EmailParser_Vendor when it is not even included in the RT3.0.2 tarball? thanks in advance. : Command died with status 32: "/opt/rt3_samal/bin/rt-mailgate --queue samal --action correspond --url 'http://samal.hq.infophil.com/rt/'". Command output: RT server error. The RT server which handled your email did not behave as expected. It said:

System error

error:  Error during compilation of /opt/rt3_samal/share/html/REST/1.0/NoAuth/mail-gateway:
Can't locate RT/EmailParser_Vendor.pm in @INC (@INC contains: /opt/rt3_samal/local/lib /opt/rt3_samal/lib /usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1 /usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1 /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.6.1/i386-linux /usr/lib/perl5/vendor_perl/5.6.1 /usr/lib/perl5/vendor_perl . /etc/httpd/ /etc/httpd/lib/perl) at (eval 1550) line 3.

Stack:
[(eval 1550):3]
[RT/EmailParser_Vendor.pm:0]
[RT/EmailParser_Vendor.pm:0]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:549]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:326]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:201]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:168]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm:60]
[/usr/lib/perl5/site_perl/5.6.1/Class/Container.pm:216]
[/usr/lib/perl5/site_perl/5.6.1/Class/Container.pm:279]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:232]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm:853]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm:780]
[/opt/rt3_samal/bin/webmux.pl:118]
[RT/EmailParser_Vendor.pm:0]

Stack:
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:546]
[/opt/rt3_samal/lib/RT/EmailParser.pm:754]
[/opt/rt3_samal/lib/RT/EmailParser.pm:0]
[/opt/rt3_samal/lib/RT/EmailParser.pm:0]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:549]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:326]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:201]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:168]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm:60]
[/usr/lib/perl5/site_perl/5.6.1/Class/Container.pm:216]
[/usr/lib/perl5/site_perl/5.6.1/Class/Container.pm:279]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:232]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm:853]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm:780]
[/opt/rt3_samal/bin/webmux.pl:118]
[/opt/rt3_samal/lib/RT/EmailParser.pm:0]
Compilation failed in require at /opt/rt3_samal/lib/RT/Interface/Email.pm line 29.

Stack:
[/opt/rt3_samal/lib/RT/Interface/Email.pm:29]
[/opt/rt3_samal/lib/RT/EmailParser.pm:29]
[/opt/rt3_samal/lib/RT/EmailParser.pm:29]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:549]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:326]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:201]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:168]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm:60]
[/usr/lib/perl5/site_perl/5.6.1/Class/Container.pm:216]
[/usr/lib/perl5/site_perl/5.6.1/Class/Container.pm:279]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:232]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm:853]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm:780]
[/opt/rt3_samal/bin/webmux.pl:118]
[/opt/rt3_samal/lib/RT/EmailParser.pm:29]
BEGIN failed--compilation aborted at /opt/rt3_samal/lib/RT/Interface/Email.pm line 29.

Stack:
[/opt/rt3_samal/lib/RT/Interface/Email.pm:29]
[/opt/rt3_samal/lib/RT/Interface/Email.pm:29]
[/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm:549]
[/usr/lib/perl5/site_perl/ From gst at volke.de Tue Jun 10 10:55:39 2003 From: gst at volke.de (Stever, Gregor) Date: Tue, 10 Jun 2003 16:55:39 +0200 Subject: [rt-users] HTML-encoded mails with umlaute Message-ID: <50362EC956CBD411A339009027F6257E013DD483@mailserver.volke.de> Hello, installing 3.0.3pre2 on Postgres works without any Problems and emails with german special characters (umlaute) are converted if they send as text, but we still get an error by sending HTML-encoded mails with these german characters: Jun 10 16:45:02 se-nuke RT: Converting 'iso-8859-1' to 'utf-8' Jun 10 16:45:03 se-nuke RT: DBD::Pg::st execute failed: ERROR: Invalid UNICODE character sequence found (0xfcdf65) at /usr/lib/perl5/site_perl/5.8.0/DBIx/Searc hBuilder/Handle.pm line 410. (/usr/sys/rt_3.0.3pre2/lib/RT.pm:229) Jun 10 16:45:03 se-nuke RT: RT::Handle=HASH(0x9cb0128) couldn't execute the quer y 'INSERT INTO Attachments (Subject, ContentType, Filename, Headers, Creator, Pa rent, Created, ContentEncoding, Content, TransactionId) VALUES (?, ?, ?, ?, ?, ? , ?, ?, ?, ?)' at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm li ne 417. (/usr/sys/rt_3.0.3pre2/lib/RT.pm:229) Jun 10 16:45:03 se-nuke RT: DBD::Pg::st execute failed: ERROR: aktuelle Transak tion wurde abgebrochen, Abfragen werden bis zum Ende der Transaktion ignoriert a t /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. (/usr/s ys/rt_3.0.3pre2/lib/RT.pm:229) Jun 10 16:45:03 se-nuke RT: RT::Handle=HASH(0x9cb0128) couldn't execute the quer y 'SELECT DISTINCT ACL.RightName, ACL.ObjectType, ACL.ObjectId, CachedGroupMembe rs.MemberId FROM ACL, Groups, Principals, CachedGroupMembers WHERE Principals.D isabled = 0 AND CachedGroupMembers.Disabled = 0 AND Principals.id = Groups.id A ND Principals.id = CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId = 1 AND ( (ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = 1) OR (ACL.ObjectType = 'RT::System' AND ACL.ObjectId = 1)) AND ( ( ACL.PrincipalId = Principals.id A ND ACL.PrincipalType = 'Group' AND (Groups.Domain = 'SystemInternal' OR Groups.D omain = 'UserDefined' OR Groups.Domain = 'ACLEquivalence' OR Groups.Domain = 'Pe rsonal')) OR ( ((Groups.Domain = 'RT::Queue-Role' AND Groups.Instance = '1') OR (Groups.Domain = 'RT::System-Role' AND Groups.Instance = '1') ) AND Groups.Ty pe = ACL.PrincipalType AND Groups.Id = Principals.id AND Principals.PrincipalTyp e = 'Group') ) ' at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm TIA Gregor Stever From dag at dynasim.se Tue Jun 10 10:59:21 2003 From: dag at dynasim.se (Dag Bruck) Date: Tue, 10 Jun 2003 16:59:21 +0200 Subject: [rt-users] cannot find object method "output_prefix" via package "MIME::Parser" Message-ID: <5.2.1.1.1.20030610165300.011120b8@194.103.53.1> Hi, I have made significant progress with the installation of RT3, and the database and the web interface seem reasonably ok. I have now progressed to configuring the mail interface. Executing rt-mailgate fails with error that it cannot find object method "output_prefix" via package "MIME::Parser" (see complete message below). Note that I have tried the "manual" way of sending a file with a mail message to rt-mailgate: cat /tmp/msg | rt-mailgate ..... Version incompatibility somewhere? I think I got the latest versions from CPAN. Many thanks for your input. Best regards, Dag Br?ck Dynasim AB ------------------------------------------------------ RT server error. The RT server which handled your email did not behave as expected. It said: System error error: Can't locate object method "output_prefix" via package "MIME::Parser" at /home/rt/lib/RT/EmailParser.pm line 744. context: ... 740: #If someone includes a message, don't extract it 741: $parser->extract_nested_messages(1); 742: 743: # Set up the prefix for files with auto-generated names: 744: $parser->output_prefix("part"); 745: 746: # If content length is <= 50000 bytes, store each msg as in-core scalar; 747: # Else, write to a disk file (the default action): 748: ... code stack: /home/rt/lib/RT/EmailParser.pm:744 /home/rt/lib/RT/EmailParser.pm:168 /home/rt/lib/RT/Interface/Email.pm:381 /home/rt/share/html/rt/REST/1.0/NoAuth/mail-gateway:32 From dag at dynasim.se Tue Jun 10 11:04:29 2003 From: dag at dynasim.se (Dag Bruck) Date: Tue, 10 Jun 2003 17:04:29 +0200 Subject: [rt-users] cannot find object method "output_prefix" via package "MIME::Parser" Message-ID: <200306101504.h5AF4Tm04867@net.dynasim.se> I realize that maybe I have repeated a known problem, that CPAN installs an Alpha version of MIME::PArser. Correct? If so, could someone please tell me how to resolve the issue, especially for a Perl novice like myself. Many thanks for your help. Dag Bruck Dynasim AB Lund, Sweden From brent at telecom1.com Tue Jun 10 11:07:58 2003 From: brent at telecom1.com (Brent Geach) Date: Tue, 10 Jun 2003 16:07:58 +0100 Subject: [rt-users] cannot find object method "output_prefix" via package "MIME::Parser" In-Reply-To: <5.2.1.1.1.20030610165300.011120b8@194.103.53.1> References: <5.2.1.1.1.20030610165300.011120b8@194.103.53.1> Message-ID: <20030610150758.GC16441@telecom1.com> I had the same Use MIME::Tools ver MIME-tools-5.411 the download off CPAN seems to be an ALPHA vers On Tue, 10 Jun 2003, Dag Bruck wrote: > Hi, > > I have made significant progress with the installation of RT3, and the > database and the web interface seem reasonably ok. I have now progressed to > configuring the mail interface. > > Executing rt-mailgate fails with error that it cannot find object method > "output_prefix" via package "MIME::Parser" (see complete message below). > Note that I have tried the "manual" way of sending a file with a mail > message to rt-mailgate: > > cat /tmp/msg | rt-mailgate ..... > > Version incompatibility somewhere? I think I got the latest versions from > CPAN. Many thanks for your input. > > Best regards, > > Dag Br?ck > Dynasim AB > > ------------------------------------------------------ > > RT server error. > > The RT server which handled your email did not behave as expected. It > said: > > System error > error: Can't locate object method "output_prefix" via package > "MIME::Parser" at /home/rt/lib/RT/EmailParser.pm line 744. > context: > ... > 740: #If someone includes a message, don't extract it > 741: $parser->extract_nested_messages(1); > 742: > 743: # Set up the prefix for files with auto-generated names: > 744: $parser->output_prefix("part"); > 745: > 746: # If content length is <= 50000 bytes, store each msg as in-core > scalar; > 747: # Else, write to a disk file (the default action): > 748: > ... > code stack: /home/rt/lib/RT/EmailParser.pm:744 > /home/rt/lib/RT/EmailParser.pm:168 > /home/rt/lib/RT/Interface/Email.pm:381 > /home/rt/share/html/rt/REST/1.0/NoAuth/mail-gateway:32 > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -- Regards, Brent /"\ \ / Linux Registered X ASCII Ribbon Campaign User #309941 / \ Against HTML Mail From checkpoint at ozbergs.com Tue Jun 10 11:32:08 2003 From: checkpoint at ozbergs.com (Stevo) Date: Tue, 10 Jun 2003 08:32:08 -0700 Subject: [rt-users] Reopening of Closed Tickets Message-ID: <063c01c32f65$746f4f00$0a02010a@renditionnetworks.com> Hey List, I've been trying to work out how to prevent RT from re-opening an already closed ticket when I add some comments to it... I have a bunch of customer tickets that I want to add more info too after they have been closed (like a bug id for example) and I don't want the ticket re-opened... Can this be done?! --Stevo -------------- next part -------------- An HTML attachment was scrubbed... URL: From gnostic at revahertz.com Tue Jun 10 12:01:14 2003 From: gnostic at revahertz.com (Joseph Gosselin) Date: Tue, 10 Jun 2003 12:01:14 -0400 Subject: [rt-users] Approval problems with RT3 In-Reply-To: <20030609141113.GB4268@not.autrijus.org> References: <20030530204257.GA11732@aleph> <20030609141113.GB4268@not.autrijus.org> Message-ID: <20030610160114.GA9056@aleph> On Mon, Jun 09, 2003 at 10:11:13PM +0800, Autrijus Tang wrote: > On Wed, Jun 04, 2003 at 05:33:53PM +0200, Henrik Andr? von Gunten wrote: > > > ===Create-Ticket: codereview > > > Subject: Code review for {$Tickets{'TOP'}->Subject} > > > Depended-On-By: {$Tickets{'TOP'}->Id} > > Per my experience, you want: > > Depended-On-By: TOP > > That is, the relationship is between Create-Ticket labels, *not* > actual ticket IDs. That means this should work too: > > Depended-On-By: codereview > > In a few weeks I shall release my Workflow extensions on top of > RT, which lets you edit Workflow branches, conditions and trees > using the WebUI instead of the text interface. > > Thanks, > /Autrijus/ Thank you so much, this solved my problem entirely. As an aside, the documentation for RT3 is rather misleading in this (and a few other places)... I may send a mailing to this list about some of the omissions and incorrect aspects of the docs in the near future (I know you aren't the doc maintainer, I'm just thinking out loud). I'll definitely take a look at your Workflow extensions when you are finished, they sound like just what I'm looking for. As an aside, will your extensions allow for Approvals to be tied to specific queues and the like? We are small enough here that it isn't a big deal that the manager of the Creative group can see (and approve) tickets from Development, but in the future it might be nice to have Approvals be tied to a queue rather than be a sitewide managerial approval dumping area. -- Joe Gosselin -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 189 bytes Desc: not available URL: From autrijus at autrijus.org Tue Jun 10 12:58:56 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Wed, 11 Jun 2003 00:58:56 +0800 Subject: [rt-users] Approval problems with RT3 In-Reply-To: <20030610160114.GA9056@aleph> References: <20030530204257.GA11732@aleph> <20030609141113.GB4268@not.autrijus.org> <20030610160114.GA9056@aleph> Message-ID: <20030610165855.GB9871@not.autrijus.org> On Tue, Jun 10, 2003 at 12:01:14PM -0400, Joseph Gosselin wrote: > Thank you so much, this solved my problem entirely. As an aside, the > documentation for RT3 is rather misleading in this (and a few other > places)... I may send a mailing to this list about some of the omissions > and incorrect aspects of the docs in the near future (I know you aren't > the doc maintainer, I'm just thinking out loud). That will be very welcome. It is currently one of the (if not the) least documented area in RT, and I hadn't gathered tuits to translate our Chinese tutorial back to English. :-/ > I'll definitely take a look at your Workflow extensions when you are > finished, they sound like just what I'm looking for. As an aside, will > your extensions allow for Approvals to be tied to specific queues and > the like? Yes. Global Workflow is very rare indeed -- each queue should have its own "Default Approval" template and have a Scrip that calls it, instead of doing anything global. Actually the code has been sitting in the snapshot tarball of elixus.org branch forever ( http://p4.elixus.org/snap/rt.tar.gz ) -- installing it using the regular RT upgrade procedure will probably work out-of-box, but I hadn't tested that extensively so there's no guarantees. A full backup of database is advised before trying it. Don't forget to restart apache. After upgrade, use the two links below for the alternative UI: http://rt.example.com/Edit/ # for admin http://rt.example.com/Work/ # for user The classic UI is intact and may still be used. Select a Queue from /Edit/, and click "Workflow", to use the Workflow editor. It should be more-or-less intuitive to use; you may also use the "Export" button to export out a "===Create-Ticket"-style template, tweak it by hand, and Import it back again. Let me know if that does not work for you. Thanks, /Autrijus/ -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 187 bytes Desc: not available URL: From shaheen at csoft.net Tue Jun 10 13:15:40 2003 From: shaheen at csoft.net (shaheen at csoft.net) Date: Tue, 10 Jun 2003 13:15:40 -0400 Subject: [rt-users] RT deployments In-Reply-To: <3EE5B99A.8040106@bath.ac.uk> References: <3EE5B99A.8040106@bath.ac.uk> Message-ID: <20030610171540.GA642@csoft.net> I'm also interested in how people are using RT in a university for helpdesks, project tracking or bugs. I started playing with it recently, with the hope that I could use RT to replace a conglomerate of remedy (remedy.com), footprints (unipress.com), and some homegrown systems. What would be most helpful is examples of workflow, beyond what was in the docs, but I realize that could be asking a great deal, any info is welcome. Regards, Shaheen On Tue, Jun 10, 2003 at 11:57:30AM +0100, M B Norton wrote: > If it's not too much trouble, would people mind telling me what they use > RT for, i.e. helpdesk or project management, and how many tickets they > deal with on average per year? > Any other experiences would also be gratefully appeciated. -- ------------------------------------------------- Shaheen M. Beg shaheen at csoft.net From forrie at forrie.com Tue Jun 10 13:38:16 2003 From: forrie at forrie.com (Forrest Aldrich) Date: Tue, 10 Jun 2003 13:38:16 -0400 Subject: [rt-users] HTML::Mason issues with mod_perl DSO .. ? Message-ID: <5.2.1.1.2.20030610133655.063c4ec8@192.168.1.1> I see in the RT docs that mod_perl, as a DSO, has some serious problems (performance or otherwise). I'm wondering if that issue is still applicable, and what the specific issues are. The platform I'm running is FreeBSD-4.8. I posed this statement to someone on the mod_perl mailing list, and they asked me to elaborate on what the problems were. I posted this to the masonhq list, but no response - they do have an older entry in their FAQ (older, so uncertain about whether it's still valid). I've had a devil of a time getting mod_perl set up statically on FreeBSD (perhaps my own mistakes), but have managed to get the DSO working, but would rather do a static compile to avoid any scaling or performance issues. Since this has to do with RT, specifically, I'm wondering if someone on this list might know what the problem(s) are, etc. Thanks, Forrest From jesse at bestpractical.com Tue Jun 10 13:49:02 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 10 Jun 2003 13:49:02 -0400 Subject: [rt-users] HTML-encoded mails with umlaute In-Reply-To: <50362EC956CBD411A339009027F6257E013DD483@mailserver.volke.de> References: <50362EC956CBD411A339009027F6257E013DD483@mailserver.volke.de> Message-ID: <20030610174902.GE29390@fsck.com> I suspect this bug is actually due to iso-8859-1 characters being illegally introduced into the message headers by your mail client. We actually discovered that bug in internal testing last week. 3.0.3pre3 is likely to be out within 24 hours with a fix for this issue. -j On Tue, Jun 10, 2003 at 04:55:39PM +0200, Stever, Gregor wrote: > Hello, > > installing 3.0.3pre2 on Postgres works without any Problems and > emails with german special characters (umlaute) are converted if > they send as text, but we still get an error by sending > HTML-encoded mails with these german characters: > > > Jun 10 16:45:02 se-nuke RT: Converting 'iso-8859-1' to 'utf-8' > Jun 10 16:45:03 se-nuke RT: DBD::Pg::st execute failed: ERROR: Invalid > UNICODE > character sequence found (0xfcdf65) at > /usr/lib/perl5/site_perl/5.8.0/DBIx/Searc > hBuilder/Handle.pm line 410. (/usr/sys/rt_3.0.3pre2/lib/RT.pm:229) > Jun 10 16:45:03 se-nuke RT: RT::Handle=HASH(0x9cb0128) couldn't execute the > quer > y 'INSERT INTO Attachments (Subject, ContentType, Filename, Headers, > Creator, Pa > rent, Created, ContentEncoding, Content, TransactionId) VALUES (?, ?, ?, ?, > ?, ? > , ?, ?, ?, ?)' at > /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm li > ne 417. (/usr/sys/rt_3.0.3pre2/lib/RT.pm:229) > Jun 10 16:45:03 se-nuke RT: DBD::Pg::st execute failed: ERROR: aktuelle > Transak > tion wurde abgebrochen, Abfragen werden bis zum Ende der Transaktion > ignoriert a > t /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. > (/usr/s > ys/rt_3.0.3pre2/lib/RT.pm:229) > Jun 10 16:45:03 se-nuke RT: RT::Handle=HASH(0x9cb0128) couldn't execute the > quer > y 'SELECT DISTINCT ACL.RightName, ACL.ObjectType, ACL.ObjectId, > CachedGroupMembe > rs.MemberId FROM ACL, Groups, Principals, CachedGroupMembers WHERE > Principals.D > isabled = 0 AND CachedGroupMembers.Disabled = 0 AND Principals.id = > Groups.id A > ND Principals.id = CachedGroupMembers.GroupId AND > CachedGroupMembers.MemberId = > 1 AND ( (ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = 1) OR > (ACL.ObjectType > = 'RT::System' AND ACL.ObjectId = 1)) AND ( ( ACL.PrincipalId = > Principals.id A > ND ACL.PrincipalType = 'Group' AND (Groups.Domain = 'SystemInternal' OR > Groups.D > omain = 'UserDefined' OR Groups.Domain = 'ACLEquivalence' OR Groups.Domain = > 'Pe > rsonal')) OR ( ((Groups.Domain = 'RT::Queue-Role' AND Groups.Instance = '1') > OR > (Groups.Domain = 'RT::System-Role' AND Groups.Instance = '1') ) AND > Groups.Ty > pe = ACL.PrincipalType AND Groups.Id = Principals.id AND > Principals.PrincipalTyp > e = 'Group') ) ' at > /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm > > > TIA > Gregor Stever > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From khera at kcilink.com Tue Jun 10 14:26:20 2003 From: khera at kcilink.com (Vivek Khera) Date: Tue, 10 Jun 2003 14:26:20 -0400 Subject: [rt-users] HTML::Mason issues with mod_perl DSO .. ? In-Reply-To: <5.2.1.1.2.20030610133655.063c4ec8@192.168.1.1> References: <5.2.1.1.2.20030610133655.063c4ec8@192.168.1.1> Message-ID: <16102.8908.507133.123121@yertle.int.kciLink.com> >>>>> "FA" == Forrest Aldrich writes: FA> I'm wondering if that issue is still applicable, and what the specific FA> issues are. The platform I'm running is FreeBSD-4.8. I posed this FA> statement to someone on the mod_perl mailing list, and they asked me to FA> elaborate on what the problems were. The *only* issue I encounter in FreeBSD is a massive (~40Mb) memory leak when doing a restart (SIGUSR1 or SIGHUP) of Apache. The workaround is not do do that ;-) Seriously, just stop/start apache instead and you're golden. The mod_perl DSO runs perfectly fine and pretty darned fast. If it weren't I'd be in there hacking it up so that it did work fine, and use my mod_perl commit priveleges to make it distributed that way. Of course, you still need to follow the suggestions in the most excellently written (if I do say so myself...) mod_perl_tuning doc that comes with it. My favorite way these days it to use mod_proxy and mod_rewrite to selectively send requests back to the mod_perl backend. For RT, you just send everything (no need for mod_rewrite) and it works. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Vivek Khera, Ph.D. Khera Communications, Inc. Internet: khera at kciLink.com Rockville, MD +1-240-453-8497 AIM: vivekkhera Y!: vivek_khera http://www.khera.org/~vivek/ From rspier at pobox.com Tue Jun 10 14:27:49 2003 From: rspier at pobox.com (Robert Spier) Date: Tue, 10 Jun 2003 11:27:49 -0700 Subject: [rt-users] HTML::Mason issues with mod_perl DSO .. ? In-Reply-To: <5.2.1.1.2.20030610133655.063c4ec8@192.168.1.1> References: <5.2.1.1.2.20030610133655.063c4ec8@192.168.1.1> Message-ID: At Tue, 10 Jun 2003 13:38:16 -0400, Forrest Aldrich wrote: > I see in the RT docs that mod_perl, as a DSO, has some serious problems > (performance or otherwise). I believe that most of these issues are historical, and it should work just fine now. You'll know if it isn't working, because it will segfault. -R From peter at pwatson.org Tue Jun 10 15:05:10 2003 From: peter at pwatson.org (Peter Watson) Date: Tue, 10 Jun 2003 20:05:10 +0100 Subject: [rt-users] MIME error message Message-ID: <5.1.1.6.2.20030610195935.02e05ba8@mail.pwatson.org> I've just installed RT 3.0.2 under SUSE Linux V8.0 (it took me most of the afternoon!). I tried sending a test message to my RT user and got the following error message. Has anyone any ideas how to sort this? Apologies if this has been asked before but there doesn't seem to be a way of searching the list archive... Thanks, Peter Watson >RT server error. > >The RT server which handled your email did not behave as expected. It >said: > > > > >System error >error: Can't locate object method "output_prefix" via package >"MIME::Parser" (perhaps you forgot to load "MIME::Parser"?) at >/opt/rt3/lib/RT/EmailParser.pm line 744. >context: >... >740: #If someone includes a message, don't extract it >741: $parser->extract_nested_messages(1); >742: >743: # Set up the prefix for files with auto-generated names: >744: $parser->output_prefix("part"); >745: >746: # If content length is <= 50000 bytes, store each msg as in-core >scalar; >747: # Else, write to a disk file (the default action): >748: >... >code stack: /opt/rt3/lib/RT/EmailParser.pm:744 >/opt/rt3/lib/RT/EmailParser.pm:168 >/opt/rt3/lib/RT/Interface/Email.pm:381 >/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:32 >raw error > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >Can't locate object method "output_prefix" via package >"MIME::Parser" (perhaps you forgot to load >"MIME::Parser"?) at /opt/rt3/lib/RT/EmailParser.pm line 744. > > >Trace begun at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm >line 128 >HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object method >"output_prefix" via package "MIME::Parser" (perhaps >you forgot to load "MIME::Parser"?) at >/opt/rt3/lib/RT/EmailParser.pm line 744.^J') called at >/opt/rt3/lib/RT/EmailParser.pm line 744 >RT::EmailParser::_SetupMIMEParser('RT::EmailParser=HASH(0x949bd60)', >'MIME::Parser=HASH(0x949c1cc)') called at /opt/rt3/lib/RT/EmailParser.pm >line 168 >RT::EmailParser::ParseMIMEEntityFromScalar('RT::EmailParser=HASH(0x949bd60)', >'From root at linux.ferretathome.co.uk Tue Jun 10 19:08:49 2003^JReceived: >from linux.ferretathome.co.uk (localhost [127.0.0.1])^J^Iby >linux.ferretathome.co.uk (8.12.3/8.12.3/SuSE Linux 0.6) with ESMTP id >h5AI8nMu005329^J^Ifor <rt at linux.ferretathome.co.uk>; Tue, 10 Jun >2003 19:08:49 +0100^JReceived: from localhost (root at localhost)^J^Iby >linux.ferretathome.co.uk (8.12.3/8.12.3/Submit) with ESMTP id >h5AI8nRM005326^J^Ifor <rt at tickets.ferretathome.co.uk>; Tue, 10 Jun >2003 19:08:49 +0100^JDate: Tue, 10 Jun 2003 19:08:49 +0100 (BST)^JFrom: >root <root at linux.ferretathome.co.uk>^JTo: >rt at linux.ferretathome.co.uk^JSubject: Test^JMessage-ID: ><Pine.LNX.4.44.0306101908250.5325-100000 at linux.ferretathome.co.uk>^JMIME-Version: >1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest^J^J') called at >/opt/rt3/lib/RT/Interface/Email.pm line 381 >RT::Interface::Email::Gateway('queue', 'general', 'message', 'From >root at linux.ferretathome.co.uk Tue Jun 10 19:08:49 2003^JReceived: from >linux.ferretathome.co.uk (localhost [127.0.0.1])^J^Iby >linux.ferretathome.co.uk (8.12.3/8.12.3/SuSE Linux 0.6) with ESMTP id >h5AI8nMu005329^J^Ifor <rt at linux.ferretathome.co.uk>; Tue, 10 Jun >2003 19:08:49 +0100^JReceived: from localhost (root at localhost)^J^Iby >linux.ferretathome.co.uk (8.12.3/8.12.3/Submit) with ESMTP id >h5AI8nRM005326^J^Ifor <rt at tickets.ferretathome.co.uk>; Tue, 10 Jun >2003 19:08:49 +0100^JDate: Tue, 10 Jun 2003 19:08:49 +0100 (BST)^JFrom: >root <root at linux.ferretathome.co.uk>^JTo: >rt at linux.ferretathome.co.uk^JSubject: Test^JMessage-ID: ><Pine.LNX.4.44.0306101908250.5325-100000 at linux.ferretathome.co.uk>^JMIME-Version: >1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest^J^J', >'SessionType', 'REST', 'action', 'correspond') called at >/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway line 32 >HTML::Mason::Commands::__ANON__('queue', 'general', 'SessionType', 'REST', >'message', 'From root at linux.ferretathome.co.uk Tue Jun 10 19:08:49 >2003^JReceived: from linux.ferretathome.co.uk (localhost >[127.0.0.1])^J^Iby linux.ferretathome.co.uk (8.12.3/8.12.3/SuSE Linux 0.6) >with ESMTP id h5AI8nMu005329^J^Ifor <rt at linux.ferretathome.co.uk>; >Tue, 10 Jun 2003 19:08:49 +0100^JReceived: from localhost >(root at localhost)^J^Iby linux.ferretathome.co.uk (8.12.3/8.12.3/Submit) >with ESMTP id h5AI8nRM005326^J^Ifor <rt at tickets.ferretathome.co.uk>; >Tue, 10 Jun 2003 19:08:49 +0100^JDate: Tue, 10 Jun 2003 19:08:49 +0100 >(BST)^JFrom: root <root at linux.ferretathome.co.uk>^JTo: >rt at linux.ferretathome.co.uk^JSubject: Test^JMessage-ID: ><Pine.LNX.4.44.0306101908250.5325-100000 at linux.ferretathome.co.uk>^JMIME-Version: >1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest^J^J', 'action', >'correspond') called at >/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 134 >HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9495edc)', >'queue', 'general', 'SessionType', 'REST', 'message', 'From >root at linux.ferretathome.co.uk Tue Jun 10 19:08:49 2003^JReceived: from >linux.ferretathome.co.uk (localhost [127.0.0.1])^J^Iby >linux.ferretathome.co.uk (8.12.3/8.12.3/SuSE Linux 0.6) with ESMTP id >h5AI8nMu005329^J^Ifor <rt at linux.ferretathome.co.uk>; Tue, 10 Jun >2003 19:08:49 +0100^JReceived: from localhost (root at localhost)^J^Iby >linux.ferretathome.co.uk (8.12.3/8.12.3/Submit) with ESMTP id >h5AI8nRM005326^J^Ifor <rt at tickets.ferretathome.co.uk>; Tue, 10 Jun >2003 19:08:49 +0100^JDate: Tue, 10 Jun 2003 19:08:49 +0100 (BST)^JFrom: >root <root at linux.ferretathome.co.uk>^JTo: >rt at linux.ferretathome.co.uk^JSubject: Test^JMessage-ID: ><Pine.LNX.4.44.0306101908250.5325-100000 at linux.ferretathome.co.uk>^JMIME-Version: >1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest^J^J', 'action', >'correspond') called at >/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1051 >eval {...}('HTML::Mason::Component::FileBased=HASH(0x9495edc)', 'queue', >'general', 'SessionType', 'REST', 'message', 'From >root at linux.ferretathome.co.uk Tue Jun 10 19:08:49 2003^JReceived: from >linux.ferretathome.co.uk (localhost [127.0.0.1])^J^Iby >linux.ferretathome.co.uk (8.12.3/8.12.3/SuSE Linux 0.6) with ESMTP id >h5AI8nMu005329^J^Ifor <rt at linux.ferretathome.co.uk>; Tue, 10 Jun >2003 19:08:49 +0100^JReceived: from localhost (root at localhost)^J^Iby >linux.ferretathome.co.uk (8.12.3/8.12.3/Submit) with ESMTP id >h5AI8nRM005326^J^Ifor <rt at tickets.ferretathome.co.uk>; Tue, 10 Jun >2003 19:08:49 +0100^JDate: Tue, 10 Jun 2003 19:08:49 +0100 (BST)^JFrom: >root <root at linux.ferretathome.co.uk>^JTo: >rt at linux.ferretathome.co.uk^JSubject: Test^JMessage-ID: ><Pine.LNX.4.44.0306101908250.5325-100000 at linux.ferretathome.co.uk>^JMIME-Version: >1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest^J^J', 'action', >'correspond') called at >/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1050 >HTML::Mason::Request::comp(undef, undef, undef, 'queue', 'general', >'SessionType', 'REST', 'message', 'From root at linux.ferretathome.co.uk Tue >Jun 10 19:08:49 2003^JReceived: from linux.ferretathome.co.uk (localhost >[127.0.0.1])^J^Iby linux.ferretathome.co.uk (8.12.3/8.12.3/SuSE Linux 0.6) >with ESMTP id h5AI8nMu005329^J^Ifor <rt at linux.ferretathome.co.uk>; >Tue, 10 Jun 2003 19:08:49 +0100^JReceived: from localhost >(root at localhost)^J^Iby linux.ferretathome.co.uk (8.12.3/8.12.3/Submit) >with ESMTP id h5AI8nRM005326^J^Ifor <rt at tickets.ferretathome.co.uk>; >Tue, 10 Jun 2003 19:08:49 +0100^JDate: Tue, 10 Jun 2003 19:08:49 +0100 >(BST)^JFrom: root <root at linux.ferretathome.co.uk>^JTo: >rt at linux.ferretathome.co.uk^JSubject: Test^JMessage-ID: ><Pine.LNX.4.44.0306101908250.5325-100000 at linux.ferretathome.co.uk>^JMIME-Version: >1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest^J^J', 'action', >'correspond') called at >/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 331 >eval {...}(undef, undef, undef, 'queue', 'general', 'SessionType', 'REST', >'message', 'From root at linux.ferretathome.co.uk Tue Jun 10 19:08:49 >2003^JReceived: from linux.ferretathome.co.uk (localhost >[127.0.0.1])^J^Iby linux.ferretathome.co.uk (8.12.3/8.12.3/SuSE Linux 0.6) >with ESMTP id h5AI8nMu005329^J^Ifor <rt at linux.ferretathome.co.uk>; >Tue, 10 Jun 2003 19:08:49 +0100^JReceived: from localhost >(root at localhost)^J^Iby linux.ferretathome.co.uk (8.12.3/8.12.3/Submit) >with ESMTP id h5AI8nRM005326^J^Ifor <rt at tickets.ferretathome.co.uk>; >Tue, 10 Jun 2003 19:08:49 +0100^JDate: Tue, 10 Jun 2003 19:08:49 +0100 >(BST)^JFrom: root <root at linux.ferretathome.co.uk>^JTo: >rt at linux.ferretathome.co.uk^JSubject: Test^JMessage-ID: ><Pine.LNX.4.44.0306101908250.5325-100000 at linux.ferretathome.co.uk>^JMIME-Version: >1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest^J^J', 'action', >'correspond') called at >/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 331 >eval {...}(undef, undef, undef, 'queue', 'general', 'SessionType', 'REST', >'message', 'From root at linux.ferretathome.co.uk Tue Jun 10 19:08:49 >2003^JReceived: from linux.ferretathome.co.uk (localhost >[127.0.0.1])^J^Iby linux.ferretathome.co.uk (8.12.3/8.12.3/SuSE Linux 0.6) >with ESMTP id h5AI8nMu005329^J^Ifor <rt at linux.ferretathome.co.uk>; >Tue, 10 Jun 2003 19:08:49 +0100^JReceived: from localhost >(root at localhost)^J^Iby linux.ferretathome.co.uk (8.12.3/8.12.3/Submit) >with ESMTP id h5AI8nRM005326^J^Ifor <rt at tickets.ferretathome.co.uk>; >Tue, 10 Jun 2003 19:08:49 +0100^JDate: Tue, 10 Jun 2003 19:08:49 +0100 >(BST)^JFrom: root <root at linux.ferretathome.co.uk>^JTo: >rt at linux.ferretathome.co.uk^JSubject: Test^JMessage-ID: ><Pine.LNX.4.44.0306101908250.5325-100000 at linux.ferretathome.co.uk>^JMIME-Version: >1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest^J^J', 'action', >'correspond') called at >/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 290 >HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x937a490)') >called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134 >eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x937a490)') called >at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134 >HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x937a490)') >called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 792 >HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x897f4c4)', >'Apache=SCALAR(0x92a9b14)') called at /opt/rt3/bin/webmux.pl line 118 >RT::Mason::handler('Apache=SCALAR(0x92a9b14)') called at /dev/null line 0 >eval {...}('Apache=SCALAR(0x92a9b14)') called at /dev/null line 0 > >554 5.3.0 unknown mailer error 9 >Reporting-MTA: dns; linux.ferretathome.co.uk >Received-From-MTA: DNS; localhost >Arrival-Date: Tue, 10 Jun 2003 19:08:49 +0100 > >Final-Recipient: RFC822; rt at linux.ferretathome.co.uk >X-Actual-Recipient: X-Unix; |/opt/rt3/bin/rt-mailgate --queue general >--action correspond --url http://tickets.ferretathome.co.uk >Action: failed >Status: 5.0.0 >Diagnostic-Code: X-Unix; 9 >Last-Attempt-Date: Tue, 10 Jun 2003 19:08:50 +0100 >Return-Path: >Received: from linux.ferretathome.co.uk (localhost [127.0.0.1]) > by linux.ferretathome.co.uk (8.12.3/8.12.3/SuSE Linux 0.6) with > ESMTP id h5AI8nMu005329 > for ; Tue, 10 Jun 2003 19:08:49 +0100 >Received: from localhost (root at localhost) > by linux.ferretathome.co.uk (8.12.3/8.12.3/Submit) with ESMTP id > h5AI8nRM005326 > for ; Tue, 10 Jun 2003 19:08:49 +0100 >Date: Tue, 10 Jun 2003 19:08:49 +0100 (BST) >From: root >To: rt at linux.ferretathome.co.uk >Subject: Test >Message-ID: >MIME-Version: 1.0 >Content-Type: TEXT/PLAIN; charset=US-ASCII From joseph85750 at yahoo.com Tue Jun 10 16:04:59 2003 From: joseph85750 at yahoo.com (Joseph Spenner) Date: Tue, 10 Jun 2003 13:04:59 -0700 (PDT) Subject: [rt-users] SMS on new tickets? In-Reply-To: <460835967.1055288472@[192.168.10.243]> Message-ID: <20030610200459.2042.qmail@web13103.mail.yahoo.com> You could set up an alias on your RT box (ie: rt-sms at rtbox.domain.com ) which pipes into a perl script. That script can check for certain things in the body (to filter out the messages that are of no interest) and forward along the rest to your SMS pager (or call your Net::SMS ). --- Gonzalo Servat wrote: > Hi All. > > Apologies if this has been discussed before (I'm > sure it has been). > I searched the mailing list archives but couldn't > find an answer. > > I'd like to setup SMS notification on new tickets > only (obviously not > on every reply) for specific queues. My initial > ideas were: > > 1) Add phonenumber at sms.gateway as an AdminCC, > problem is I would get > a SMS on every reply which is no good > > 2) Modify RT source to use Net::SMS (or similar) in > the new ticket > process/function > > 3) Add a Scrip so that on New Ticket, send SMS. Not > sure how though > as AFAIK templates are just the content of the email > that will get > sent > > 4) Hope somebody has already done something similar > to this and is > kind enough to share their knowledge :) > > Would be good to also include in the SMS things like > the ticket > requestor, date/time, priority (and any other fields > of interest) > > TIA, > Gonzalo > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm __________________________________ Do you Yahoo!? Yahoo! Calendar - Free online calendar with sync to Outlook(TM). http://calendar.yahoo.com From danilche at cs.umass.edu Tue Jun 10 16:51:02 2003 From: danilche at cs.umass.edu (Victor Danilchenko) Date: Tue, 10 Jun 2003 16:51:02 -0400 (EDT) Subject: [rt-users] Help -- RT configuration not loading! Message-ID: Hi, We have an RT 3.0.2 installation here, and we ran into a peculiar problem: the RT::LoadConfig function simply doesn't work. It's not that it misbehaves in some meaningful way -- AFAICT, it simply silently doesn't run, when it's supposed to. We noticed it first when we enabled ParseNewMessageForTicketCcs option -- RT was refusing to acknowledge CCs in the initiating message. I spent a few hours tracking it dowd, and discovered that there is a section in RT::Interface::Email::Gateway function which is conditional upon $RT::ParseNewMessageForTicketCcs being set... except that the said value isn't set, even though it's assigned the value of 1 in the RT_SiteConfig.pm file. So I stuck in some debugging code into RT::LoadConfig and RT::Interface::Email::Gateway functions, and bizarre things came into the light -- the code in the LoadConfig simply never got executed! here is the relevant excerpt from the Gateway function: ##################################################################### BEGIN { use RT; RT::LoadConfig(\*STDERR); } # just in case RT::LoadConfig(\*STDERR); print STDERR "--- Email.pm: ".join("-", (caller(0))[0..3], $RT::ParseNewMessageForTicketCcs)."\n"; if (1 || $RT::ParseNewMessageForTicketCcs) { ##################################################################### (the last line is our temporary workaround, made in conjunction with manually removing the RT e-mail addresses from the @Cc); And here is the relevant modification of RT::LoadConfig function: ##################################################################### sub LoadConfig { my $fh = shift || \*STDERR; print $fh "--- RT.pm : ".join("::", (caller(1))[0..3])."\n"; ##################################################################### Now when I restart Apache and submit a mail message, the following appears in Apache's error log (the last line is the relevant datum): [Tue Jun 10 16:21:25 2003] [notice] SIGHUP received. Attempting to restart [Tue Jun 10 16:21:25 2003] [notice] Apache/1.3.27 (Unix) mod_perl/1.27 configured -- resuming normal operations [Tue Jun 10 16:21:25 2003] [notice] Accept mutex: sysvsem (Default: sysvsem) --- Email.pm: HTML::Mason::Commands-/nfs/saga/rt/rt3.0.2/share/html/REST/1.0/NoAuth/mail-gateway-33-RT::Interface::Email::Gateway- As you can see, the STDERR output from RT::LoadConfig never appears; expectedly, ParseNewMessageForTicketCcs never gets set. What's more, if I further modify LoadConfig to return some distinctive string and check its return value in Gateway, the return value is still 1 rather than the string I set! it's truly bizarre. As far as I can tell, LoadConfig simply doesn't run -- and produces no error message (neither in rt.log nor in apache's error log). I also tried wrapping the RT::LoadConfig call in eval, with no result. Even if the permissions on RT_SiteConfig.pm were wrong, the debug text should still have been dumped! but nothing happens. Amazingly, quietly, simply nothing happens. Note that when I try the supposedly equivalent action on command line, everything behaves expectedly: [root at saga rt]# perl -I`pwd`/lib -w -e 'use RT; print RT::LoadConfig(\*STDOUT), "\n";' 2>/dev/null --- RT.pm : 1 I thought the code under Mason may be getting some other version of RT.pm, but no -- %INC indicates that I am modifying the correct file. We are currently working around this by manually forcing the few conditionals depending on the variables we set in the config file; but I would really like to be able to figure out what the fsck is wrong. Does anyone have any ideas? Thanks, -- | Victor Danilchenko +-------------------------------------------+ | danilche at cs.umass.edu | With a GUI, what you see is what you get! | | CSCF | 5-4231 | With a GUI, what you see is ALL you get! | From meeroh at mit.edu Tue Jun 10 16:52:45 2003 From: meeroh at mit.edu (Miro Jurisic) Date: Tue, 10 Jun 2003 16:52:45 -0400 Subject: [rt-users] RT 3 times out on a ticket Message-ID: I have a ticket which I can't see in RT 3.0. Syslog says: Jun 10 00:37:13 strontium postgres[4456]: [1] DEBUG: connection: host=127.0.0.1 user=rt database=rt3 Jun 10 00:37:13 strontium RT: Database handle destroyed without explicit disconnect at /usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 269. (/usr/share/perl5/RT.pm:222) Jun 10 04:37:22 strontium postgres[4455]: [2] DEBUG: pq_recvbuf: unexpected EOF on client connection (One interesting (although not necessarily relevant) piece of information is that the above lines are logged within a minute of each other, and the timestamp on the last one is wrong by 4 hours -- which is my UTC offset.) Any clues? Other tickets work fine. meeroh -- | KB1FMP A: Because it reverses the logical flow of conversation. Q: Why is top posting frowned upon? From forrie at forrie.com Tue Jun 10 17:40:18 2003 From: forrie at forrie.com (Forrest Aldrich) Date: Tue, 10 Jun 2003 17:40:18 -0400 Subject: [rt-users] Installing prerequisite perl modules In-Reply-To: Message-ID: <5.2.1.1.2.20030610173851.063f2660@192.168.1.1> I'm starting to install RT3. When installing the prerequisites, via the provided script, I'm running into a problem with libapreq-1.1. I have mod_perl installed (FreeBSD-4.8) as bsdpan-mod_perl-1.27_01-dev, but this module insists upon downloading mod_perl-1.27 - and it's not clear to me why it's not finding the mod_perl that I have installed, or if I can override that with a variable? Thanks. From Greg.Hering at bench.com Tue Jun 10 17:55:22 2003 From: Greg.Hering at bench.com (Greg.Hering at bench.com) Date: Tue, 10 Jun 2003 16:55:22 -0500 Subject: [rt-users] Installing prerequisite perl modules Message-ID: <1E11D88103D7BF44AF240F64215087B302354705@al-ex01.al.bench.com> Dear Forrest, I have had repeated problems with newer modules installed by CPAN being ignored by CPAN. I have found that if a module is already installed in the default /lib/perl5/ CPAN then installs the new module in /lib/perl5/site_perl/ but still thinks the module is out of date (when doing CPAN 'r' recommend option). If I manually remove the one at the higher level, usually the older one ( find . -name -exec grep VERSION {} \; ), then the problem seems to be fixed for that module. I have been having to do this for each module to get CPAN to think it's updated. I don't know if this is your problem, but I have tried posting to 'CPAN-testers' and 'perl-beginners' and don't have an answer yet. The script to 'test-deps' uses CPAN and also looks for specific versions, so a <*-dev> might not be recognized by RT. HTH. Greg Gregory L. Hering (256) 722-6420 4807 Bradford Dr Benchmark Electronics, Inc. Hunvtsville, Al 35805 -----Original Message----- From: Forrest Aldrich [mailto:forrie at forrie.com] Sent: Tuesday, June 10, 2003 4:40 PM To: rt-users at lists.fsck.com Subject: [rt-users] Installing prerequisite perl modules I'm starting to install RT3. When installing the prerequisites, via the provided script, I'm running into a problem with libapreq-1.1. I have mod_perl installed (FreeBSD-4.8) as bsdpan-mod_perl-1.27_01-dev, but this module insists upon downloading mod_perl-1.27 - and it's not clear to me why it's not finding the mod_perl that I have installed, or if I can override that with a variable? Thanks. _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From forrie at forrie.com Tue Jun 10 18:02:34 2003 From: forrie at forrie.com (Forrest Aldrich) Date: Tue, 10 Jun 2003 18:02:34 -0400 Subject: [rt-users] Installing prerequisite perl modules In-Reply-To: <1E11D88103D7BF44AF240F64215087B302354705@al-ex01.al.bench. com> Message-ID: <5.2.1.1.2.20030610180041.06435d20@192.168.1.1> Hi Greg, Turns out the problem has to do with Apache::test (Found in another module). Though I am able to find "test.pm" in the perl library directory, so it appears to really be there. Someone told me privately that CPAN often ignorantly requires higher versions of modules that aren't always required. I'm letting the process continue (prerequisite installation) to see what else happens. Thanks. At 05:55 PM 6/10/2003, Greg.Hering at bench.com wrote: >Dear Forrest, > > I have had repeated problems with newer modules installed by CPAN > being ignored by CPAN. I have found that if a module is already > installed in the default /lib/perl5/ CPAN then > installs the new module in /lib/perl5/site_perl/ > but still thinks the module is out of date (when doing CPAN 'r' recommend > option). > > If I manually remove the one at the higher level, usually the > older one ( find . -name -exec grep VERSION {} \; ), then the > problem seems to be fixed for that module. I have been having to do this > for each module to get CPAN to think it's updated. > > I don't know if this is your problem, but I have tried posting to > 'CPAN-testers' and 'perl-beginners' and don't have an answer yet. > > The script to 'test-deps' uses CPAN and also looks for specific > versions, so a <*-dev> might not be recognized by RT. > >HTH. > >Greg > >Gregory L. Hering >(256) 722-6420 >4807 Bradford Dr >Benchmark Electronics, Inc. >Hunvtsville, Al 35805 > > >-----Original Message----- >From: Forrest Aldrich [mailto:forrie at forrie.com] >Sent: Tuesday, June 10, 2003 4:40 PM >To: rt-users at lists.fsck.com >Subject: [rt-users] Installing prerequisite perl modules > >I'm starting to install RT3. > >When installing the prerequisites, via the provided script, I'm running >into a problem with libapreq-1.1. I have mod_perl installed (FreeBSD-4.8) >as bsdpan-mod_perl-1.27_01-dev, but this module insists upon downloading >mod_perl-1.27 - and it's not clear to me why it's not finding the mod_perl >that I have installed, or if I can override that with a variable? > > >Thanks. > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From pdh at snapgear.com Tue Jun 10 18:32:53 2003 From: pdh at snapgear.com (Phil Homewood) Date: Wed, 11 Jun 2003 08:32:53 +1000 Subject: [rt-users] Help -- RT configuration not loading! In-Reply-To: References: Message-ID: <20030610223253.GA592@luggage> Victor Danilchenko wrote: > [Tue Jun 10 16:21:25 2003] [notice] SIGHUP received. Attempting to restart > [Tue Jun 10 16:21:25 2003] [notice] Apache/1.3.27 (Unix) mod_perl/1.27 configured -- resuming normal operations Do not "reload" or "SIGHUP" Apache+mod_perl. Shut apache down completely then restart it. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From VLuck at VMdirect.com Tue Jun 10 18:55:54 2003 From: VLuck at VMdirect.com (Val Luck) Date: Tue, 10 Jun 2003 15:55:54 -0700 Subject: [rt-users] rt3 sends emails from "nobody".. ? help! Message-ID: Kenneth, Thanks so much for the info. As it turns out, I discovered the same thing with more research. I did get the -f and -r flags to work. I ended up adding a line to the SendEmail.pm module to add an Errors-To header, which worked flawlessly. (RT users, is there a way to configure a Errors-To destination in the Config file? If not, is there a process submit modified/updated/fixed code for future versions of RT?) However, I'll never get it to work because I can not depend on remote MTAs maintaining the [ticket ##] information in the subject line, so if it is forwarded back to RT it ends up creating a new ticket. :-( Has anyone devised a workaround for this? Thanks again Kenneth! Val -----Original Message----- From: kenneth dombrowski [mailto:kenneth at ylayali.net] Sent: Tuesday, June 10, 2003 5:59 AM To: Val Luck Subject: Re: [rt-users] rt3 sends emails from "nobody".. ? help! Hi Val, in case you haven't had another reply, it's definitely a postfix thing. I use exim so can't tell you exactly what the equivalent is, but exim has a trusted_users setting which allows specified users to set their own From: header, and not have exim add a Sender: header (or perhaps exim will set the trusted_user's Sender: to the From: rather than the actual system account..). My debian server runs apache as "www-data", but most distros use "nobody"... looks like yours does. I'm not sure about the order (or the rfc#) but I think it's this: if an Errors-to: is defined, bounces will go there, if not, Sender: is used, and only as a last resort will bounces go to the From: address a google for "postfix trusted_users" returns an interesting NeoMail configuration thread, http://archives.neohapsis.com/archives/postfix/2000-04/0079.html which implies there's actually not an equivalent to trusted_users, but that you can achieve the same effect with the -r flag to sendmail I didn't look further than that, Kenneth On 03-06-09 21:02 -0700, Val Luck wrote: > Hello, > > I am using rt3 with postfix as the MTA. The "From:" line that is being passed in the header is the correct value that I've configured. However, the value that shows up in the mail log is: > > Jun 9 23:40:34 rt postfix/nqmgr[1359]: 85BCC97447: from=, size=1579, nrcpt=1 (queue active) > > I don't know where that nobody is coming from nor how to fix it. Can anyone give me clues on which direction I should look? Is it more likely a postfix config than a rt3 config? > > My problem being, if the email that creates a ticket is submitted with a bogus email address (from an online form), I would like that bounce to make its way back into RT, hopefully into the same ticket so the tech support person knows that the emails aren't making it. As it is, they're being bounced back to 'nobody'. > > I see that it was injected into the postfix system from UID 99, which is indeed 'nobody'... here is the headers: > > Received: by rt.vmdirect.com (Postfix, from userid 99) > id D71A897446; Mon, 9 Jun 2003 23:41:41 -0400 (EDT) > RT-Attach-Message: yes > Subject: [VMdirect #47] testing bounce two - this is the text here > From: "Val Luck via RT" > Reply-To: techsupport at vmdirect.com > In-Reply-To: > Message-ID: > Precedence: bulk > X-RT-Loop-Prevention: VMdirect > RT-Ticket: VMdirect #47 > Managed-by: RT 3.0.2 (http://www.bestpractical.com/rt/) > RT-Originator: valentine.luck at vmdirect.com > To: bogusbounce at yatoopos.net > > I see the "From" line and the "Reply-To" line both have the correct address that I'd like the bounce to come to. Why is postfix deciding to bounce it back to the UID 99 user (nobody)? > > This is seeming more and more like a postfix issue... Anyway, as I have this email typed up, if anyone can shed any light on which direction I should go, that'd be great. > > Thanks! > > Val > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From VLuck at VMdirect.com Tue Jun 10 19:58:28 2003 From: VLuck at VMdirect.com (Val Luck) Date: Tue, 10 Jun 2003 16:58:28 -0700 Subject: [rt-users] Is this slow? It seems slow. Message-ID: Hello. I have just configured RT 3.0.2 with apache 1.3.27 (mod_perl) and Postgres 7.3.2. We are about to turn 5 support people live using RT. As it is right now with testing (creating tickets, re-assigning them, resolving them, etc) I can get up to a 5 to 15 second delay when going from "display" to "jumbo" mode. As it is, I am the only user testing RT. The same server (Dell server running Red Hat 8, dual 900 mhz cpus, 1gb memory, scsi 10k drives) is running both apache/mod_perl/postgres. This seems kind of slow, doesn't it? What will happen when 5 people are beating on it? While clicking around in RT, it's common for the postgres db process 'postmaster' jump to 100% and sit there for the duration. Additionally, I saw an earlier message posted about adding indexes to the RT database. I had assumed that he was doing custom queries..? Are their any extra indexes we could(should) add that are sanctioned by the RT programmers/DBAs that could speed things up? Any comments / experiences / insights? Thanks! Val p.s. Don't get me wrong, I'm not complaining about RT. I think RT is great!! From jesse at bestpractical.com Tue Jun 10 20:32:29 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 10 Jun 2003 20:32:29 -0400 Subject: [rt-users] RT 3 times out on a ticket In-Reply-To: References: Message-ID: <20030611003229.GC31317@fsck.com> What SearchBuilder are you running? There was a bug in 0.84. On Tue, Jun 10, 2003 at 04:52:45PM -0400, Miro Jurisic wrote: > I have a ticket which I can't see in RT 3.0. Syslog says: > > Jun 10 00:37:13 strontium postgres[4456]: [1] DEBUG: connection: > host=127.0.0.1 user=rt database=rt3 > Jun 10 00:37:13 strontium RT: Database handle destroyed without > explicit disconnect at /usr/share/perl5/DBIx/SearchBuilder/Handle.pm > line 269. (/usr/share/perl5/RT.pm:222) > Jun 10 04:37:22 strontium postgres[4455]: [2] DEBUG: pq_recvbuf: > unexpected EOF on client connection > > (One interesting (although not necessarily relevant) piece of > information is that the above lines are logged within a minute of > each other, and the timestamp on the last one is wrong by 4 hours -- > which is my UTC offset.) > > Any clues? Other tickets work fine. > > meeroh > -- > > | KB1FMP > > A: Because it reverses the logical flow of conversation. > Q: Why is top posting frowned upon? > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jaq at spacepants.org Tue Jun 10 21:24:18 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Wed, 11 Jun 2003 11:24:18 +1000 Subject: [rt-users] RT 3 times out on a ticket In-Reply-To: References: Message-ID: <20030611012418.GK29295@spacepants.org> This one time, at band camp, Miro Jurisic wrote: >I have a ticket which I can't see in RT 3.0. Syslog says: Which version of RT? Which version of DBIx::SearchBuilder? >(One interesting (although not necessarily relevant) piece of >information is that the above lines are logged within a minute of >each other, and the timestamp on the last one is wrong by 4 hours -- >which is my UTC offset.) Are you using syslog or LogToFile? -- jaq at spacepants.org http://spacepants.org/jaq.gpg From jaq at spacepants.org Tue Jun 10 21:33:52 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Wed, 11 Jun 2003 11:33:52 +1000 Subject: [rt-users] Is this slow? It seems slow. In-Reply-To: References: Message-ID: <20030611013352.GL29295@spacepants.org> This one time, at band camp, Val Luck wrote: >As it is right now with testing (creating tickets, re-assigning them, resolving them, etc) I can get up to a 5 to 15 second delay when going from "display" to "jumbo" mode. And similarly when clicking on Update from the front page, or Resolve/Comment/Reply on the Display page. Yes, this behaviour has been seen in the past. version 3.0.3pre2 of RT with a recent version of DBIx::SearchBuilder (now 0.86) has fixed the speed problem for some people. Unfortunately, I am not one of them. My experience - 3.0.0 and 3.0.1 ran dog slow, 3.0.1 with a 0.83_01 of DBIx::SearchBuilder ran faster, but page loads were still taking about 30 seconds for the above operations, and now with 3.0.3pre2 and DBIx::SearchBuilder 0.86 I am again experiencing 20 minute database queries. >This seems kind of slow, doesn't it? What will happen when 5 people are beating on it? postgres will fork a subprocess for each query, so that when 5 people are doing things, you'll have 5 processes taking up about 20% CPU each. And when you hit the stop button, the subprocess won't stop. >While clicking around in RT, it's common for the postgres db process 'postmaster' jump to 100% and sit there for the duration. Additionally, I saw an earlier message posted about adding indexes to the RT database. I had assumed that he was doing custom queries..? Are their any extra indexes we could(should) add that are sanctioned by the RT programmers/DBAs that could speed things up? I've added some indexes to a few tables, but in the mists of time and experimentation, have forgotten which ones they are. Turn on postgres logging (log_statements = true; syslog = 2 and so on) and you'll see the large ACL query run for a while. Copy that into psql and run it yourself with "explain analyze" prepended, and you'll have some profiling information you can use to work out the problem. I'll be doing that mysel shortly, but it would be useful to have more than one explain to help debug it. -- jaq at spacepants.org http://spacepants.org/jaq.gpg From meeroh at mit.edu Tue Jun 10 21:36:11 2003 From: meeroh at mit.edu (Miro Jurisic) Date: Tue, 10 Jun 2003 21:36:11 -0400 Subject: [rt-users] RT 3 times out on a ticket In-Reply-To: <20030611012418.GK29295@spacepants.org> References: <20030611012418.GK29295@spacepants.org> Message-ID: At 11:24 AM +1000 6/11/03, Jamie Wilkinson wrote: >This one time, at band camp, Miro Jurisic wrote: > >I have a ticket which I can't see in RT 3.0. Syslog says: > >Which version of RT? 3.0.0 >Which version of DBIx::SearchBuilder? 0.80 >Are you using syslog or LogToFile? Syslog. It would appear that this ticket got hosed after (while?) an attachment was added to it by a user, but that could be a red herring. And since I can't look at the ticket, I can't check :-) meeroh -- | KB1FMP A: Because it reverses the logical flow of conversation. Q: Why is top posting frowned upon? From jmccarty at scoe.org Tue Jun 10 22:09:35 2003 From: jmccarty at scoe.org (Joseph McCarty) Date: Tue, 10 Jun 2003 19:09:35 -0700 Subject: [rt-users] Two RT3 instances on one box Message-ID: <001401c32fbe$811cb5e0$0a01a8c0@atlee2> How would one set up two instances of RT3 on one RedHat 7.3 box with mod_perl compiled into Apache? The first instance is alive and well, but my company is starting up a second customer base that will require different configuration... I picture two separate virutal domains on Apache, one for each interface. The configure file would point to non-default file locations and to a separate MySQL database. Once the second instance is installed, the configuration file in RTx/etc would use different database names, RT users, URLs, etc. More aliases for the new instance would go into the aliases file. What are the gotchas? Any pointers would be appreciated. Joe McCarty -------------- next part -------------- An HTML attachment was scrubbed... URL: From jaq at spacepants.org Tue Jun 10 22:21:09 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Wed, 11 Jun 2003 12:21:09 +1000 Subject: [rt-users] Two RT3 instances on one box In-Reply-To: <001401c32fbe$811cb5e0$0a01a8c0@atlee2> References: <001401c32fbe$811cb5e0$0a01a8c0@atlee2> Message-ID: <20030611022109.GN29295@spacepants.org> This one time, at band camp, Joseph McCarty wrote: >How would one set up two instances of RT3 on one RedHat 7.3 box with mod_perl compiled into Apache? The first instance is alive and well, but my company is starting up a second customer base that will require different configuration... > >I picture two separate virutal domains on Apache, one for each interface. The configure file would point to non-default file locations and to a separate MySQL database. Once the second instance is installed, the configuration file in RTx/etc would use different database names, RT users, URLs, etc. More aliases for the new instance would go into the aliases file. > >What are the gotchas? Any pointers would be appreciated. You can't do it with mod_perl because of the way mod_perl loads the entire instance and thus you need at least one of them running from fastcgi or speedycgi. -- jaq at spacepants.org http://spacepants.org/jaq.gpg From khera at kcilink.com Tue Jun 10 22:47:01 2003 From: khera at kcilink.com (Vivek Khera) Date: Tue, 10 Jun 2003 22:47:01 -0400 Subject: [rt-users] Two RT3 instances on one box In-Reply-To: <20030611022109.GN29295@spacepants.org> References: <001401c32fbe$811cb5e0$0a01a8c0@atlee2> <20030611022109.GN29295@spacepants.org> Message-ID: <16102.38949.451084.371475@yertle.int.kciLink.com> >>>>> "JW" == Jamie Wilkinson writes: JW> You can't do it with mod_perl because of the way mod_perl loads the entire JW> instance and thus you need at least one of them running from fastcgi or JW> speedycgi. sure you can. you just can't have them both bind to the same IP/port combination. If you have multiple IP addresses, just have each instance of apache bind to just one of them. If you have one IP, then you can have them each bind to a different port number, and have a front-end listen on port 80 doing name-based virtual hosts and pass the connections off via mod_proxy to the proper back end via the port number. From seph at directionless.org Tue Jun 10 23:14:51 2003 From: seph at directionless.org (seph) Date: Tue, 10 Jun 2003 23:14:51 -0400 Subject: [rt-users] Two RT3 instances on one box In-Reply-To: <20030611022109.GN29295@spacepants.org> (Jamie Wilkinson's message of "Wed, 11 Jun 2003 12:21:09 +1000") References: <001401c32fbe$811cb5e0$0a01a8c0@atlee2> <20030611022109.GN29295@spacepants.org> Message-ID: >> How would one set up two instances of RT3 on one RedHat 7.3 box with >> mod_perl compiled into Apache? The first instance is alive and >> well, but my company is starting up a second customer base that will >> require different configuration... >> >> I picture two separate virutal domains on Apache, one for each >> interface. The configure file would point to non-default file >> locations and to a separate MySQL database. Once the second >> instance is installed, the configuration file in RTx/etc would use >> different database names, RT users, URLs, etc. More aliases for the >> new instance would go into the aliases file. >> >> What are the gotchas? Any pointers would be appreciated. > > You can't do it with mod_perl because of the way mod_perl loads the entire > instance and thus you need at least one of them running from fastcgi or > speedycgi. You can also run seperate apaches (on different ports) if you need everything to appear to be on ports 80 and 443, you can have one apache proxy to the other, or have a thrid that proxies to those 2. seph From forrie at forrie.com Tue Jun 10 23:20:19 2003 From: forrie at forrie.com (Forrest Aldrich) Date: Tue, 10 Jun 2003 23:20:19 -0400 Subject: [rt-users] Apache configuration for /rt In-Reply-To: References: <20030611022109.GN29295@spacepants.org> <001401c32fbe$811cb5e0$0a01a8c0@atlee2> <20030611022109.GN29295@spacepants.org> Message-ID: <5.2.1.1.2.20030610231754.064cce78@192.168.1.1> Instead of having a VirtualHost (and corresponding DNS entry to point to that host), can we configure Apache with some alternative ways of getting there. For example, I have: Alias /rt /usr/local/rt3 SetHandler perl-script PerlHandler RT::Mason But that's obviously not enough - if you try to use anything of RT from that page, it will just attempt to redirect per the suggested VirtualHost entry which points DocumentRoot to /usr/local/rt3/html. Thanks. From jaq at spacepants.org Tue Jun 10 23:51:38 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Wed, 11 Jun 2003 13:51:38 +1000 Subject: [rt-users] Two RT3 instances on one box In-Reply-To: <16102.38949.451084.371475@yertle.int.kciLink.com> References: <001401c32fbe$811cb5e0$0a01a8c0@atlee2> <20030611022109.GN29295@spacepants.org> <16102.38949.451084.371475@yertle.int.kciLink.com> Message-ID: <20030611035138.GP29295@spacepants.org> This one time, at band camp, Vivek Khera wrote: >>>>>> "JW" == Jamie Wilkinson writes: > >JW> You can't do it with mod_perl because of the way mod_perl loads the entire >JW> instance and thus you need at least one of them running from fastcgi or >JW> speedycgi. > >sure you can. you just can't have them both bind to the same IP/port >combination. If you have multiple IP addresses, just have each >instance of apache bind to just one of them. If you have one IP, then >you can have them each bind to a different port number, and have a >front-end listen on port 80 doing name-based virtual hosts and pass >the connections off via mod_proxy to the proper back end via the port >number. Yeah, so you need two apaches, you can't do it in a single apache instance. -- jaq at spacepants.org http://spacepants.org/jaq.gpg From jesse at bestpractical.com Wed Jun 11 00:06:55 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 11 Jun 2003 00:06:55 -0400 Subject: [rt-users] Re: Bug in SearchBuilder 0.84 In-Reply-To: <20030610185201.A21462@ns.museum.rain.com> References: <20030611003229.GC31317@fsck.com> <20030610185201.A21462@ns.museum.rain.com> Message-ID: <20030611040655.GE31317@fsck.com> Just 0.84 On Tue, Jun 10, 2003 at 06:52:01PM -0700, James Long wrote: > On Tue, Jun 10, 2003 at 08:32:29PM -0400, Jesse Vincent wrote: > > What SearchBuilder are you running? There was a bug in 0.84. > > > I am running SearchBuilder 0.81. Does this bug impact all versions > of SearchBuilder <= 0.84, or just 0.84? > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Wed Jun 11 00:09:31 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 11 Jun 2003 00:09:31 -0400 Subject: [rt-users] Is this slow? It seems slow. In-Reply-To: <20030611013352.GL29295@spacepants.org> References: <20030611013352.GL29295@spacepants.org> Message-ID: <20030611040931.GG31317@fsck.com> On Wed, Jun 11, 2003 at 11:33:52AM +1000, Jamie Wilkinson wrote: > This one time, at band camp, Val Luck wrote: > >As it is right now with testing (creating tickets, re-assigning them, resolving them, etc) I can get up to a 5 to 15 second delay when going from "display" to "jumbo" mode. > > And similarly when clicking on Update from the front page, or > Resolve/Comment/Reply on the Display page. Yes, this behaviour has been > seen in the past. version 3.0.3pre2 of RT with a recent version of > DBIx::SearchBuilder (now 0.86) has fixed the speed problem for some people. > Unfortunately, I am not one of them. My experience - 3.0.0 and 3.0.1 ran > dog slow, 3.0.1 with a 0.83_01 of DBIx::SearchBuilder ran faster, but page > loads were still taking about 30 seconds for the above operations, and now > with 3.0.3pre2 and DBIx::SearchBuilder 0.86 I am again experiencing 20 > minute database queries. That seems Surprising. More details would be appreciated. -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From meeroh at mit.edu Wed Jun 11 00:12:13 2003 From: meeroh at mit.edu (Miro Jurisic) Date: Wed, 11 Jun 2003 00:12:13 -0400 Subject: [rt-users] Is this slow? It seems slow. In-Reply-To: References: Message-ID: >As it is right now with testing (creating tickets, re-assigning >them, resolving them, etc) I can get up to a 5 to 15 second delay >when going from "display" to "jumbo" mode. I have the same problem. I believe this is supposed to be fixed in 3.0.3 pre-releases, but I haven't attempted the upgrade myself yet. meeroh -- | KB1FMP A: Because it reverses the logical flow of conversation. Q: Why is top posting frowned upon? From jaq at spacepants.org Wed Jun 11 00:34:38 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Wed, 11 Jun 2003 14:34:38 +1000 Subject: [rt-users] Is this slow? It seems slow. In-Reply-To: <20030611040931.GG31317@fsck.com> References: <20030611013352.GL29295@spacepants.org> <20030611040931.GG31317@fsck.com> Message-ID: <20030611043438.GQ29295@spacepants.org> This one time, at band camp, Jesse Vincent wrote: > > > >On Wed, Jun 11, 2003 at 11:33:52AM +1000, Jamie Wilkinson wrote: >> This one time, at band camp, Val Luck wrote: >> >As it is right now with testing (creating tickets, re-assigning them, resolving them, etc) I can get up to a 5 to 15 second delay when going from "display" to "jumbo" mode. >> >> And similarly when clicking on Update from the front page, or >> Resolve/Comment/Reply on the Display page. Yes, this behaviour has been >> seen in the past. version 3.0.3pre2 of RT with a recent version of >> DBIx::SearchBuilder (now 0.86) has fixed the speed problem for some people. >> Unfortunately, I am not one of them. My experience - 3.0.0 and 3.0.1 ran >> dog slow, 3.0.1 with a 0.83_01 of DBIx::SearchBuilder ran faster, but page >> loads were still taking about 30 seconds for the above operations, and now >> with 3.0.3pre2 and DBIx::SearchBuilder 0.86 I am again experiencing 20 >> minute database queries. > >That seems Surprising. More details would be appreciated. Attached is the query from DBIx::Searchbuilder 0.86, the query plan from an explain on the query, and an explain analyze (which is probably more useful, and shows the total running time of the query). I'm trying to see a way in which the query has differed from earlier versions, but apart from the extra parentheses, it looks familiar. What does the CachedGroupMembers table do, and what do each of the columns mean? -- jaq at spacepants.org http://spacepants.org/jaq.gpg -------------- next part -------------- SELECT DISTINCT main.* FROM ( ( ( ( Users main -- user JOIN Principals as Principals_1 ON (main.id = Principals_1.id) ) JOIN CachedGroupMembers as CachedGroupMembers_5 ON (Principals_1.id = CachedGroupMembers_5.MemberId) ) JOIN CachedGroupMembers as CachedGroupMembers_6 ON (Principals_1.id = CachedGroupMembers_6.MemberId) ) -- group JOIN Principals as Principals_3 ON (CachedGroupMembers_5.GroupId = Principals_3.id) ), Groups Groups_2, ACL ACL_4 WHERE -- has right to own a ticket ( ( ACL_4.RightName = 'SuperUser' ) OR ( ACL_4.RightName = 'OwnTicket' ) ) AND -- ? ( ( CachedGroupMembers_6.GroupId = '4' ) ) AND -- principal is not disabled ( ( Principals_1.Disabled = '0' ) ) AND -- principal is a user ( ( Principals_1.PrincipalType = 'User' ) ) AND -- acl is system user or it's the current queue ( ACL_4.ObjectType = 'RT::System' OR ( ACL_4.ObjectType = 'RT::Queue' AND ACL_4.ObjectId = 5 ) ) AND ( ( ACL_4.PrincipalId = Principals_3.id AND Principals_3.id = Groups_2.id AND ACL_4.PrincipalType = 'Group' AND ( Groups_2.Domain = 'SystemInternal' OR Groups_2.Domain = 'UserDefined' OR Groups_2.Domain = 'ACLEquivalence' ) ) OR ( -- principal is in group for the current queue or this exact ticket ( ( Groups_2.Domain = 'RT::Queue-Role' AND Groups_2.Instance = 5 ) OR ( Groups_2.Domain = 'RT::Ticket-Role' AND Groups_2.Instance = 388 ) ) AND Groups_2.Type = ACL_4.PrincipalType AND Groups_2.id = Principals_3.id AND Principals_3.PrincipalType = 'Group' ) ) AND Principals_1.id = main.id ORDER BY main.Name ASC; -------------- next part -------------- QUERY PLAN ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Unique (cost=752.10..752.19 rows=1 width=3747) -> Sort (cost=752.10..752.11 rows=1 width=3747) Sort Key: main.name, main.id, main."password", main.comments, main.signature, main.emailaddress, main.freeformcontactinfo, main.organization, main.realname, main.nickname, main.lang, main.emailencoding, main.webencoding, main.externalcontactinfoid, main.contactinfosystem, main.externalauthid, main.authsystem, main.gecos, main.homephone, main.workphone, main.mobilephone, main.pagerphone, main.address1, main.address2, main.city, main.state, main.zip, main.country, main.timezone, main.pgpkey, main.creator, main.created, main.lastupdatedby, main.lastupdated -> Nested Loop (cost=150.61..752.09 rows=1 width=3747) Join Filter: ((("outer".principalid = "outer".id) OR ("inner"."domain" = 'RT::Ticket-Role'::character varying) OR ("inner"."domain" = 'RT::Queue-Role'::character varying)) AND (("outer".principalid = "outer".id) OR ("inner".instance = 388) OR ("inner"."domain" = 'RT::Queue-Role'::character varying)) AND (("outer".principalid = "outer".id) OR ("inner"."domain" = 'RT::Ticket-Role'::character varying) OR ("inner".instance = 5)) AND (("outer".principalid = "outer".id) OR ("inner".instance = 388) OR ("inner".instance = 5)) AND (("outer".principalid = "outer".id) OR ("inner"."type" = "outer".principaltype)) AND (("outer".id = "inner".id) OR ("inner"."type" = "outer".principaltype)) AND (("outer".principalid = "outer".id) OR ("inner".id = "outer".id)) AND (("outer".principaltype = 'Group'::character varying) OR ("inner".id = "outer".id)) AND (("outer".id = "inner".id) OR ("inner"."domain" = 'RT::Ticket-Role'::character varying) OR ("inner"."domain" = 'RT::Queue-Role'::character varying)) AND (("outer".id = "inner".id) OR ("inner".instance = 388) OR ("inner"."domain" = 'RT::Queue-Role'::character varying)) AND (("outer".id = "inner".id) OR ("inner"."domain" = 'RT::Ticket-Role'::character varying) OR ("inner".instance = 5)) AND (("outer".id = "inner".id) OR ("inner".instance = 388) OR ("inner".instance = 5)) AND (("outer".id = "inner".id) OR ("inner".id = "outer".id)) AND (("inner"."domain" = 'SystemInternal'::character varying) OR ("inner"."domain" = 'UserDefined'::character varying) OR ("inner"."domain" = 'ACLEquivalence'::character varying) OR ("inner".id = "outer".id)) AND (("outer".id = "inner".id) OR ("outer".principaltype = 'Group'::character varying)) AND (("inner"."domain" = 'SystemInternal'::character varying) OR ("inner"."domain" = 'UserDefined'::character varying) OR ("inner"."domain" = 'ACLEquivalence'::character varying) OR ("outer".principaltype = 'Group'::character varying)) AND (("outer".principaltype = 'Group'::character varying) OR ("inner"."domain" = 'RT::Ticket-Role'::character varying) OR ("inner"."domain" = 'RT::Queue-Role'::character varying)) AND (("outer".principaltype = 'Group'::character varying) OR ("inner".instance = 388) OR ("inner"."domain" = 'RT::Queue-Role'::character varying)) AND (("outer".principaltype = 'Group'::character varying) OR ("inner"."domain" = 'RT::Ticket-Role'::character varying) OR ("inner".instance = 5)) AND (("outer".principaltype = 'Group'::character varying) OR ("inner".instance = 388) OR ("inner".instance = 5)) AND (("outer".principaltype = 'Group'::character varying) OR ("inner"."type" = "outer".principaltype)) AND (("inner"."domain" = 'SystemInternal'::character varying) OR ("inner"."domain" = 'UserDefined'::character varying) OR ("inner"."domain" = 'ACLEquivalence'::character varying) OR ("inner"."type" = "outer".principaltype))) -> Nested Loop (cost=150.61..444.13 rows=1 width=3511) Join Filter: ((("outer".principalid = "inner".id) OR ("inner".principaltype = 'Group'::character varying)) AND (("outer".principaltype = 'Group'::character varying) OR ("inner".principaltype = 'Group'::character varying))) -> Seq Scan on acl acl_4 (cost=0.00..2.55 rows=1 width=59) Filter: (((rightname = 'SuperUser'::character varying) OR (rightname = 'OwnTicket'::character varying)) AND ((objecttype = 'RT::Queue'::character varying) OR (objecttype = 'RT::System'::character varying)) AND ((objectid = 5) OR (objecttype = 'RT::System'::character varying))) -> Materialize (cost=441.48..441.48 rows=5 width=3452) -> Nested Loop (cost=150.61..441.48 rows=5 width=3452) -> Hash Join (cost=150.61..412.49 rows=5 width=3406) Hash Cond: ("outer".id = "inner".memberid) -> Nested Loop (cost=0.00..261.27 rows=31 width=3402) -> Nested Loop (cost=0.00..110.16 rows=1 width=3394) -> Seq Scan on principals principals_1 (cost=0.00..104.34 rows=1 width=4) Filter: ((disabled = 0::smallint) AND (principaltype = 'User'::character varying)) -> Index Scan using users_pkey on users main (cost=0.00..5.81 rows=1 width=3390) Index Cond: ((main.id = "outer".id) AND ("outer".id = main.id)) -> Index Scan using cachedgroupmembers2 on cachedgroupmembers cachedgroupmembers_5 (cost=0.00..150.48 rows=51 width=8) Index Cond: (cachedgroupmembers_5.memberid = "outer".id) -> Hash (cost=150.48..150.48 rows=51 width=4) -> Index Scan using cachedgroupmembers3 on cachedgroupmembers cachedgroupmembers_6 (cost=0.00..150.48 rows=51 width=4) Index Cond: (groupid = 4) -> Index Scan using principals_pkey on principals principals_3 (cost=0.00..5.95 rows=1 width=46) Index Cond: ("outer".groupid = principals_3.id) -> Seq Scan on groups groups_2 (cost=0.00..307.80 rows=1 width=236) Filter: ((("domain" = 'SystemInternal'::character varying) OR ("domain" = 'UserDefined'::character varying) OR ("domain" = 'ACLEquivalence'::character varying) OR ("domain" = 'RT::Ticket-Role'::character varying) OR ("domain" = 'RT::Queue-Role'::character varying)) AND (("domain" = 'SystemInternal'::character varying) OR ("domain" = 'UserDefined'::character varying) OR ("domain" = 'ACLEquivalence'::character varying) OR (instance = 388) OR ("domain" = 'RT::Queue-Role'::character varying)) AND (("domain" = 'SystemInternal'::character varying) OR ("domain" = 'UserDefined'::character varying) OR ("domain" = 'ACLEquivalence'::character varying) OR ("domain" = 'RT::Ticket-Role'::character varying) OR (instance = 5)) AND (("domain" = 'SystemInternal'::character varying) OR ("domain" = 'UserDefined'::character varying) OR ("domain" = 'ACLEquivalence'::character varying) OR (instance = 388) OR (instance = 5))) (28 rows) -------------- next part -------------- QUERY PLAN ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Unique (cost=752.10..752.19 rows=1 width=3747) (actual time=1264916.94..1264917.64 rows=5 loops=1) -> Sort (cost=752.10..752.11 rows=1 width=3747) (actual time=1264916.94..1264916.94 rows=20 loops=1) Sort Key: main.name, main.id, main."password", main.comments, main.signature, main.emailaddress, main.freeformcontactinfo, main.organization, main.realname, main.nickname, main.lang, main.emailencoding, main.webencoding, main.externalcontactinfoid, main.contactinfosystem, main.externalauthid, main.authsystem, main.gecos, main.homephone, main.workphone, main.mobilephone, main.pagerphone, main.address1, main.address2, main.city, main.state, main.zip, main.country, main.timezone, main.pgpkey, main.creator, main.created, main.lastupdatedby, main.lastupdated -> Nested Loop (cost=150.61..752.09 rows=1 width=3747) (actual time=905218.84..1264915.58 rows=20 loops=1) Join Filter: ((("outer".principalid = "outer".id) OR ("inner"."domain" = 'RT::Ticket-Role'::character varying) OR ("inner"."domain" = 'RT::Queue-Role'::character varying)) AND (("outer".principalid = "outer".id) OR ("inner".instance = 388) OR ("inner"."domain" = 'RT::Queue-Role'::character varying)) AND (("outer".principalid = "outer".id) OR ("inner"."domain" = 'RT::Ticket-Role'::character varying) OR ("inner".instance = 5)) AND (("outer".principalid = "outer".id) OR ("inner".instance = 388) OR ("inner".instance = 5)) AND (("outer".principalid = "outer".id) OR ("inner"."type" = "outer".principaltype)) AND (("outer".id = "inner".id) OR ("inner"."type" = "outer".principaltype)) AND (("outer".principalid = "outer".id) OR ("inner".id = "outer".id)) AND (("outer".principaltype = 'Group'::character varying) OR ("inner".id = "outer".id)) AND (("outer".id = "inner".id) OR ("inner"."domain" = 'RT::Ticket-Role'::character varying) OR ("inner"."domain" = 'RT::Queue-Role'::character varying)) AND (("outer".id = "inner".id) OR ("inner".instance = 388) OR ("inner"."domain" = 'RT::Queue-Role'::character varying)) AND (("outer".id = "inner".id) OR ("inner"."domain" = 'RT::Ticket-Role'::character varying) OR ("inner".instance = 5)) AND (("outer".id = "inner".id) OR ("inner".instance = 388) OR ("inner".instance = 5)) AND (("outer".id = "inner".id) OR ("inner".id = "outer".id)) AND (("inner"."domain" = 'SystemInternal'::character varying) OR ("inner"."domain" = 'UserDefined'::character varying) OR ("inner"."domain" = 'ACLEquivalence'::character varying) OR ("inner".id = "outer".id)) AND (("outer".id = "inner".id) OR ("outer".principaltype = 'Group'::character varying)) AND (("inner"."domain" = 'SystemInternal'::character varying) OR ("inner"."domain" = 'UserDefined'::character varying) OR ("inner"."domain" = 'ACLEquivalence'::character varying) OR ("outer".principaltype = 'Group'::character varying)) AND (("outer".principaltype = 'Group'::character varying) OR ("inner"."domain" = 'RT::Ticket-Role'::character varying) OR ("inner"."domain" = 'RT::Queue-Role'::character varying)) AND (("outer".principaltype = 'Group'::character varying) OR ("inner".instance = 388) OR ("inner"."domain" = 'RT::Queue-Role'::character varying)) AND (("outer".principaltype = 'Group'::character varying) OR ("inner"."domain" = 'RT::Ticket-Role'::character varying) OR ("inner".instance = 5)) AND (("outer".principaltype = 'Group'::character varying) OR ("inner".instance = 388) OR ("inner".instance = 5)) AND (("outer".principaltype = 'Group'::character varying) OR ("inner"."type" = "outer".principaltype)) AND (("inner"."domain" = 'SystemInternal'::character varying) OR ("inner"."domain" = 'UserDefined'::character varying) OR ("inner"."domain" = 'ACLEquivalence'::character varying) OR ("inner"."type" = "outer".principaltype))) -> Nested Loop (cost=150.61..444.13 rows=1 width=3511) (actual time=244.02..1432.59 rows=28042 loops=1) Join Filter: ((("outer".principalid = "inner".id) OR ("inner".principaltype = 'Group'::character varying)) AND (("outer".principaltype = 'Group'::character varying) OR ("inner".principaltype = 'Group'::character varying))) -> Seq Scan on acl acl_4 (cost=0.00..2.55 rows=1 width=59) (actual time=0.06..0.30 rows=7 loops=1) Filter: (((rightname = 'SuperUser'::character varying) OR (rightname = 'OwnTicket'::character varying)) AND ((objecttype = 'RT::Queue'::character varying) OR (objecttype = 'RT::System'::character varying)) AND ((objectid = 5) OR (objecttype = 'RT::System'::character varying))) -> Materialize (cost=441.48..441.48 rows=5 width=3452) (actual time=34.84..41.15 rows=4006 loops=7) -> Nested Loop (cost=150.61..441.48 rows=5 width=3452) (actual time=13.04..237.89 rows=4006 loops=1) -> Hash Join (cost=150.61..412.49 rows=5 width=3406) (actual time=12.98..153.15 rows=4006 loops=1) Hash Cond: ("outer".id = "inner".memberid) -> Nested Loop (cost=0.00..261.27 rows=31 width=3402) (actual time=0.23..102.61 rows=5761 loops=1) -> Nested Loop (cost=0.00..110.16 rows=1 width=3394) (actual time=0.10..13.88 rows=325 loops=1) -> Seq Scan on principals principals_1 (cost=0.00..104.34 rows=1 width=4) (actual time=0.02..6.38 rows=326 loops=1) Filter: ((disabled = 0::smallint) AND (principaltype = 'User'::character varying)) -> Index Scan using users_pkey on users main (cost=0.00..5.81 rows=1 width=3390) (actual time=0.01..0.01 rows=1 loops=326) Index Cond: ((main.id = "outer".id) AND ("outer".id = main.id)) -> Index Scan using cachedgroupmembers2 on cachedgroupmembers cachedgroupmembers_5 (cost=0.00..150.48 rows=51 width=8) (actual time=0.02..0.12 rows=18 loops=325) Index Cond: (cachedgroupmembers_5.memberid = "outer".id) -> Hash (cost=150.48..150.48 rows=51 width=4) (actual time=0.25..0.25 rows=0 loops=1) -> Index Scan using cachedgroupmembers3 on cachedgroupmembers cachedgroupmembers_6 (cost=0.00..150.48 rows=51 width=4) (actual time=0.15..0.22 rows=13 loops=1) Index Cond: (groupid = 4) -> Index Scan using principals_pkey on principals principals_3 (cost=0.00..5.95 rows=1 width=46) (actual time=0.01..0.01 rows=1 loops=4006) Index Cond: ("outer".groupid = principals_3.id) -> Seq Scan on groups groups_2 (cost=0.00..307.80 rows=1 width=236) (actual time=0.03..43.74 rows=338 loops=28042) Filter: ((("domain" = 'SystemInternal'::character varying) OR ("domain" = 'UserDefined'::character varying) OR ("domain" = 'ACLEquivalence'::character varying) OR ("domain" = 'RT::Ticket-Role'::character varying) OR ("domain" = 'RT::Queue-Role'::character varying)) AND (("domain" = 'SystemInternal'::character varying) OR ("domain" = 'UserDefined'::character varying) OR ("domain" = 'ACLEquivalence'::character varying) OR (instance = 388) OR ("domain" = 'RT::Queue-Role'::character varying)) AND (("domain" = 'SystemInternal'::character varying) OR ("domain" = 'UserDefined'::character varying) OR ("domain" = 'ACLEquivalence'::character varying) OR ("domain" = 'RT::Ticket-Role'::character varying) OR (instance = 5)) AND (("domain" = 'SystemInternal'::character varying) OR ("domain" = 'UserDefined'::character varying) OR ("domain" = 'ACLEquivalence'::character varying) OR (instance = 388) OR (instance = 5))) Total runtime: 1264919.82 msec (29 rows) From jaq at spacepants.org Wed Jun 11 01:51:49 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Wed, 11 Jun 2003 15:51:49 +1000 Subject: [rt-users] Is this slow? It seems slow. In-Reply-To: <20030611043438.GQ29295@spacepants.org> References: <20030611040931.GG31317@fsck.com> <20030611043438.GQ29295@spacepants.org> Message-ID: <20030611055149.GR29295@spacepants.org> This one time, at band camp, Jamie Wilkinson wrote: >This one time, at band camp, Jesse Vincent wrote: >> >> >> >>On Wed, Jun 11, 2003 at 11:33:52AM +1000, Jamie Wilkinson wrote: >>> This one time, at band camp, Val Luck wrote: >>> >As it is right now with testing (creating tickets, re-assigning them, resolving them, etc) I can get up to a 5 to 15 second delay when going from "display" to "jumbo" mode. >>> >>> And similarly when clicking on Update from the front page, or >>> Resolve/Comment/Reply on the Display page. Yes, this behaviour has been >>> seen in the past. version 3.0.3pre2 of RT with a recent version of >>> DBIx::SearchBuilder (now 0.86) has fixed the speed problem for some people. >>> Unfortunately, I am not one of them. My experience - 3.0.0 and 3.0.1 ran >>> dog slow, 3.0.1 with a 0.83_01 of DBIx::SearchBuilder ran faster, but page >>> loads were still taking about 30 seconds for the above operations, and now >>> with 3.0.3pre2 and DBIx::SearchBuilder 0.86 I am again experiencing 20 >>> minute database queries. >> >>That seems Surprising. More details would be appreciated. > >Attached is the query from DBIx::Searchbuilder 0.86, the query plan from an >explain on the query, and an explain analyze (which is probably more useful, >and shows the total running time of the query). > >I'm trying to see a way in which the query has differed from earlier >versions, but apart from the extra parentheses, it looks familiar. > >What does the CachedGroupMembers table do, and what do each of the columns >mean? Is cachedgroupmembers supposed to be a mapping between member ids of user principals and the group ids of a groups? If so, are the two CachedGroupMembers JOINs supposed to be in fact making two separate queries: * one to return all the groups whose groupid (in this case) is 4, and * one to return all the groups that are user defined, system internal, or ACLEquivalent? If that's true, could it be that a UNION query would be much better, allowing the database to perform each of these queries separately and fast, and then composing the results together? -- jaq at spacepants.org http://spacepants.org/jaq.gpg From gst at volke.de Wed Jun 11 03:27:10 2003 From: gst at volke.de (Stever, Gregor) Date: Wed, 11 Jun 2003 09:27:10 +0200 Subject: [rt-users] HTML-encoded mails with umlaute Message-ID: <50362EC956CBD411A339009027F6257E013DD491@mailserver.volke.de> Hello, i have updated to 3.0.3pre3 but we still get the an error, if we receive html-mail with an umlaut in the messagebody (BTW:umlaute only in the subject works): Postfix returns: RT server error. The RT server which handled your email did not behave as expected. It said: System error error: Can't locate object method "fetchall_arrayref" via package "Class::ReturnValue" at /usr/sys/rt_3.0.3pre3/lib/RT/Principal_Overlay.pm line 269. context: ... 265: 266: # have a look at role groups, if there are any 267: $or_check_roles. 268: " ) "; 269: my $acl = $self->_Handle->SimpleQuery($query)->fetchall_arrayref({}); 270: 271: 272: my $time = time(); 273: foreach my $obj (@{$args{'Objects Log: Jun 11 09:16:41 se-nuke RT: Converting 'iso-8859-1' to 'utf-8' Jun 11 09:16:41 se-nuke RT: DBD::Pg::st execute failed: ERROR: Invalid UNICODE character sequence found (0xfc3c2f) at /usr/lib/perl5/site_perl/5.8.0/DBIx/Searc hBuilder/Handle.pm line 410. (/usr/sys/rt_3.0.3pre3/lib/RT.pm:235) Jun 11 09:16:41 se-nuke RT: RT::Handle=HASH(0x9b56674) couldn't execute the quer y 'INSERT INTO Attachments (Subject, ContentType, Filename, Headers, Creator, Pa rent, Created, ContentEncoding, Content, TransactionId) VALUES (?, ?, ?, ?, ?, ? , ?, ?, ?, ?)' at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm li ne 417. (/usr/sys/rt_3.0.3pre3/lib/RT.pm:235) Jun 11 09:16:41 se-nuke RT: DBD::Pg::st execute failed: ERROR: aktuelle Transak tion wurde abgebrochen, Abfragen werden bis zum Ende der Transaktion ignoriert a t /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. (/usr/s ys/rt_3.0.3pre3/lib/RT.pm:235) Jun 11 09:16:41 se-nuke RT: RT::Handle=HASH(0x9b56674) couldn't execute the quer y 'SELECT DISTINCT ACL.RightName, ACL.ObjectType, ACL.ObjectId, CachedGroupMembe rs.MemberId FROM ACL, Groups, Principals, CachedGroupMembers WHERE Principals.D isabled = 0 AND CachedGroupMembers.Disabled = 0 AND Principals.id = Groups.id A ND Principals.id = CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId = 1 AND ( (ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = 1) OR (ACL.ObjectType = 'RT::System' AND ACL.ObjectId = 1)) AND ( ( ACL.PrincipalId = Principals.id A ND ACL.PrincipalType = 'Group' AND (Groups.Domain = 'SystemInternal' OR Groups.D omain = 'UserDefined' OR Groups.Domain = 'ACLEquivalence' OR Groups.Domain = 'Pe rsonal')) OR ( ((Groups.Domain = 'RT::Queue-Role' AND Groups.Instance = 1) OR ( Groups.Domain = 'RT::System-Role' AND Groups.Instance = 1) ) AND Groups.Type = ACL.PrincipalType AND Groups.id = Principals.id AND Principals.PrincipalType = 'Group') ) ' at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm lin e Jun 11 09:16:41 se-nuke RT: Transaction not committed. Usually indicates a softw are fault. Data loss may have occurred (/usr/sys/rt_3.0.3pre3/bin/webmux.pl:121) Thank You Gregor > -----Original Message----- > From: Jesse Vincent [mailto:jesse at bestpractical.com] > Sent: Tuesday, June 10, 2003 7:49 PM > To: Stever, Gregor > Cc: 'rt-users at lists.fsck.com' > Subject: Re: [rt-users] HTML-encoded mails with umlaute > > > I suspect this bug is actually due to iso-8859-1 characters being > illegally introduced into the message headers by your mail client. > We actually discovered that bug in internal testing last week. > 3.0.3pre3 is likely to be out within 24 hours with a fix for > this issue. > > -j > > > On Tue, Jun 10, 2003 at 04:55:39PM +0200, Stever, Gregor wrote: > > Hello, > > > > installing 3.0.3pre2 on Postgres works without any Problems and > > emails with german special characters (umlaute) are converted if > > they send as text, but we still get an error by sending > > HTML-encoded mails with these german characters: > > > > > > Jun 10 16:45:02 se-nuke RT: Converting 'iso-8859-1' to 'utf-8' > > Jun 10 16:45:03 se-nuke RT: DBD::Pg::st execute failed: > ERROR: Invalid > > UNICODE > > character sequence found (0xfcdf65) at > > /usr/lib/perl5/site_perl/5.8.0/DBIx/Searc > > hBuilder/Handle.pm line 410. (/usr/sys/rt_3.0.3pre2/lib/RT.pm:229) > > Jun 10 16:45:03 se-nuke RT: RT::Handle=HASH(0x9cb0128) > couldn't execute the > > quer > > y 'INSERT INTO Attachments (Subject, ContentType, Filename, Headers, > > Creator, Pa > > rent, Created, ContentEncoding, Content, TransactionId) > VALUES (?, ?, ?, ?, > > ?, ? > > , ?, ?, ?, ?)' at > > /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm li > > ne 417. (/usr/sys/rt_3.0.3pre2/lib/RT.pm:229) > > Jun 10 16:45:03 se-nuke RT: DBD::Pg::st execute failed: > ERROR: aktuelle > > Transak > > tion wurde abgebrochen, Abfragen werden bis zum Ende der Transaktion > > ignoriert a > > t > /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. > > (/usr/s > > ys/rt_3.0.3pre2/lib/RT.pm:229) > > Jun 10 16:45:03 se-nuke RT: RT::Handle=HASH(0x9cb0128) > couldn't execute the > > quer > > y 'SELECT DISTINCT ACL.RightName, ACL.ObjectType, ACL.ObjectId, > > CachedGroupMembe > > rs.MemberId FROM ACL, Groups, Principals, CachedGroupMembers WHERE > > Principals.D > > isabled = 0 AND CachedGroupMembers.Disabled = 0 AND Principals.id = > > Groups.id A > > ND Principals.id = CachedGroupMembers.GroupId AND > > CachedGroupMembers.MemberId = > > 1 AND ( (ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = 1) OR > > (ACL.ObjectType > > = 'RT::System' AND ACL.ObjectId = 1)) AND ( ( ACL.PrincipalId = > > Principals.id A > > ND ACL.PrincipalType = 'Group' AND (Groups.Domain = > 'SystemInternal' OR > > Groups.D > > omain = 'UserDefined' OR Groups.Domain = 'ACLEquivalence' > OR Groups.Domain = > > 'Pe > > rsonal')) OR ( ((Groups.Domain = 'RT::Queue-Role' AND > Groups.Instance = '1') > > OR > > (Groups.Domain = 'RT::System-Role' AND Groups.Instance = > '1') ) AND > > Groups.Ty > > pe = ACL.PrincipalType AND Groups.Id = Principals.id AND > > Principals.PrincipalTyp > > e = 'Group') ) ' at > > /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm > > > > > > TIA > > Gregor Stever > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From gst at volke.de Wed Jun 11 04:18:37 2003 From: gst at volke.de (Stever, Gregor) Date: Wed, 11 Jun 2003 10:18:37 +0200 Subject: [rt-users] HTML-encoded mails with umlaute Message-ID: <50362EC956CBD411A339009027F6257E013DD493@mailserver.volke.de> Hello, we have tried different Mailprogs: MS Outlook 2000: No ticket , error as reported Header: Date: Wed, 11 Jun 2003 09:17:22 +0200 MIME-Version: 1.0 X-Mailer: Internet Mail Service (5.5.2653.19) Content-Type: multipart/alternative; boundary="----_=_NextPart_001_01C32FF0.74836310" Netscape: ticket created Header: MIME-Version: 1.0 X-Mailer: Mozilla 4.79 [en] (X11; U; IRIX64 6.5 IP28) Subject: test 5 text + html Content-Type: multipart/alternative; boundary="------------81F5D77429245611A2E70250" it is a problem parsing mails sended with Outlook. Regards Gregor > -----Original Message----- > From: Stever, Gregor [mailto:gst at volke.de] > Sent: Wednesday, June 11, 2003 9:27 AM > To: 'rt-users at lists.fsck.com' > Subject: RE: [rt-users] HTML-encoded mails with umlaute > > > Hello, > > i have updated to 3.0.3pre3 but we still get the an error, if > we receive html-mail with an umlaut in the messagebody > (BTW:umlaute only in the subject works): > > Postfix returns: > > RT server error. The RT server which handled your email did > not behave as > expected. It said: > > System error > > error: Can't locate object method "fetchall_arrayref" via package > "Class::ReturnValue" at > /usr/sys/rt_3.0.3pre3/lib/RT/Principal_Overlay.pm > line 269. > > context: ... > 265: > 266: # have a look at role groups, if there are any > 267: $or_check_roles. > 268: " ) "; > 269: my $acl = > $self->_Handle->SimpleQuery($query)->fetchall_arrayref({}); > 270: > 271: > 272: my $time = time(); > 273: foreach my $obj (@{$args{'Objects > > > Log: > > Jun 11 09:16:41 se-nuke RT: Converting 'iso-8859-1' to 'utf-8' > Jun 11 09:16:41 se-nuke RT: DBD::Pg::st execute failed: > ERROR: Invalid > UNICODE > character sequence found (0xfc3c2f) at > /usr/lib/perl5/site_perl/5.8.0/DBIx/Searc > hBuilder/Handle.pm line 410. (/usr/sys/rt_3.0.3pre3/lib/RT.pm:235) > Jun 11 09:16:41 se-nuke RT: RT::Handle=HASH(0x9b56674) > couldn't execute the > quer > y 'INSERT INTO Attachments (Subject, ContentType, Filename, Headers, > Creator, Pa > rent, Created, ContentEncoding, Content, TransactionId) > VALUES (?, ?, ?, ?, > ?, ? > , ?, ?, ?, ?)' at > /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm li > ne 417. (/usr/sys/rt_3.0.3pre3/lib/RT.pm:235) > Jun 11 09:16:41 se-nuke RT: DBD::Pg::st execute failed: > ERROR: aktuelle > Transak > tion wurde abgebrochen, Abfragen werden bis zum Ende der Transaktion > ignoriert a > t /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm > line 410. > (/usr/s > ys/rt_3.0.3pre3/lib/RT.pm:235) > Jun 11 09:16:41 se-nuke RT: RT::Handle=HASH(0x9b56674) > couldn't execute the > quer > y 'SELECT DISTINCT ACL.RightName, ACL.ObjectType, ACL.ObjectId, > CachedGroupMembe > rs.MemberId FROM ACL, Groups, Principals, CachedGroupMembers WHERE > Principals.D > isabled = 0 AND CachedGroupMembers.Disabled = 0 AND Principals.id = > Groups.id A > ND Principals.id = CachedGroupMembers.GroupId AND > CachedGroupMembers.MemberId = > 1 AND ( (ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = 1) OR > (ACL.ObjectType > = 'RT::System' AND ACL.ObjectId = 1)) AND ( ( ACL.PrincipalId = > Principals.id A > ND ACL.PrincipalType = 'Group' AND (Groups.Domain = > 'SystemInternal' OR > Groups.D > omain = 'UserDefined' OR Groups.Domain = 'ACLEquivalence' OR > Groups.Domain = > 'Pe > rsonal')) OR ( ((Groups.Domain = 'RT::Queue-Role' AND > Groups.Instance = 1) > OR ( > Groups.Domain = 'RT::System-Role' AND Groups.Instance = 1) ) AND > Groups.Type = > ACL.PrincipalType AND Groups.id = Principals.id AND > Principals.PrincipalType = > 'Group') ) ' at > /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm > lin > e > Jun 11 09:16:41 se-nuke RT: Transaction not committed. > Usually indicates a > softw > are fault. Data loss may have occurred > (/usr/sys/rt_3.0.3pre3/bin/webmux.pl:121) > > Thank You > Gregor > > > > -----Original Message----- > > From: Jesse Vincent [mailto:jesse at bestpractical.com] > > Sent: Tuesday, June 10, 2003 7:49 PM > > To: Stever, Gregor > > Cc: 'rt-users at lists.fsck.com' > > Subject: Re: [rt-users] HTML-encoded mails with umlaute > > > > > > I suspect this bug is actually due to iso-8859-1 characters being > > illegally introduced into the message headers by your mail client. > > We actually discovered that bug in internal testing last week. > > 3.0.3pre3 is likely to be out within 24 hours with a fix for > > this issue. > > > > -j > > > > > > On Tue, Jun 10, 2003 at 04:55:39PM +0200, Stever, Gregor wrote: > > > Hello, > > > > > > installing 3.0.3pre2 on Postgres works without any Problems and > > > emails with german special characters (umlaute) are converted if > > > they send as text, but we still get an error by sending > > > HTML-encoded mails with these german characters: > > > > > > > > > Jun 10 16:45:02 se-nuke RT: Converting 'iso-8859-1' to 'utf-8' > > > Jun 10 16:45:03 se-nuke RT: DBD::Pg::st execute failed: > > ERROR: Invalid > > > UNICODE > > > character sequence found (0xfcdf65) at > > > /usr/lib/perl5/site_perl/5.8.0/DBIx/Searc > > > hBuilder/Handle.pm line 410. > (/usr/sys/rt_3.0.3pre2/lib/RT.pm:229) > > > Jun 10 16:45:03 se-nuke RT: RT::Handle=HASH(0x9cb0128) > > couldn't execute the > > > quer > > > y 'INSERT INTO Attachments (Subject, ContentType, > Filename, Headers, > > > Creator, Pa > > > rent, Created, ContentEncoding, Content, TransactionId) > > VALUES (?, ?, ?, ?, > > > ?, ? > > > , ?, ?, ?, ?)' at > > > /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm li > > > ne 417. (/usr/sys/rt_3.0.3pre2/lib/RT.pm:229) > > > Jun 10 16:45:03 se-nuke RT: DBD::Pg::st execute failed: > > ERROR: aktuelle > > > Transak > > > tion wurde abgebrochen, Abfragen werden bis zum Ende der > Transaktion > > > ignoriert a > > > t > > /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm > line 410. > > > (/usr/s > > > ys/rt_3.0.3pre2/lib/RT.pm:229) > > > Jun 10 16:45:03 se-nuke RT: RT::Handle=HASH(0x9cb0128) > > couldn't execute the > > > quer > > > y 'SELECT DISTINCT ACL.RightName, ACL.ObjectType, ACL.ObjectId, > > > CachedGroupMembe > > > rs.MemberId FROM ACL, Groups, Principals, CachedGroupMembers WHERE > > > Principals.D > > > isabled = 0 AND CachedGroupMembers.Disabled = 0 AND > Principals.id = > > > Groups.id A > > > ND Principals.id = CachedGroupMembers.GroupId AND > > > CachedGroupMembers.MemberId = > > > 1 AND ( (ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = 1) OR > > > (ACL.ObjectType > > > = 'RT::System' AND ACL.ObjectId = 1)) AND ( ( ACL.PrincipalId = > > > Principals.id A > > > ND ACL.PrincipalType = 'Group' AND (Groups.Domain = > > 'SystemInternal' OR > > > Groups.D > > > omain = 'UserDefined' OR Groups.Domain = 'ACLEquivalence' > > OR Groups.Domain = > > > 'Pe > > > rsonal')) OR ( ((Groups.Domain = 'RT::Queue-Role' AND > > Groups.Instance = '1') > > > OR > > > (Groups.Domain = 'RT::System-Role' AND Groups.Instance = > > '1') ) AND > > > Groups.Ty > > > pe = ACL.PrincipalType AND Groups.Id = Principals.id AND > > > Principals.PrincipalTyp > > > e = 'Group') ) ' at > > > /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm > > > > > > > > > TIA > > > Gregor Stever > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > Have you read the FAQ? The RT FAQ Manager lives at > http://fsck.com/rtfm > > > > -- > http://www.bestpractical.com/rt -- Trouble Ticketing. Free. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From andrew-rt at andrew.net.au Wed Jun 11 04:44:03 2003 From: andrew-rt at andrew.net.au (Andrew Pollock) Date: Wed, 11 Jun 2003 18:44:03 +1000 Subject: [rt-users] rt-mailgate segfaulting (was: rt-mailgate exiting with status 11) In-Reply-To: <20030528090854.GA14062@daedalus.andrew.net.au> References: <20030528090854.GA14062@daedalus.andrew.net.au> Message-ID: <20030611084403.GA16562@daedalus.andrew.net.au> On Wed, May 28, 2003 at 07:08:54PM +1000, Andrew Pollock wrote: > Hi, > > I've got issues with RT's mail gateway occasionally going into a death > spiral with messages (generally seems to be ones with attachments). I've > done some googling on the problem, however didn't find a definitive > answer. > > I'm running the Debian packaged version 2.0.14-1 against a remote (Debian) > PostgreSQL (7.2.1-2woody2) server. Locally on the RT box I have libpgsql2 > 7.2.1-2woody2 installed and libdbd-pg-perl 1.22-1 installed. > > I'm planning on upgrading it all to a 7.3 version of PostgreSQL, but would > like to avoid the heartache if I can and it's something else simple. I've done some debugging on this and gotten to the point where I don't understand the internals of RT enough to continue. rt-mailgate is segfaulting inside RT::Attachment::Create From brent at telecom1.com Wed Jun 11 05:32:21 2003 From: brent at telecom1.com (Brent Geach) Date: Wed, 11 Jun 2003 10:32:21 +0100 Subject: [rt-users] fastcgi errors Message-ID: <20030611093221.GD16441@telecom1.com> Hi Now that Im running fastcgi and pretty happy with it so far in that its accepting large file attachments over mod_perl (personal experience) But now Im getting a lot of these in my apache error_log [Tue Jun 10 18:23:00 2003] [error] [client 217.36.123.100] FastCGI: comm with server "/export/www/rt3.telecom1.com/bin/mason_handler .fcgi" aborted: idle timeout (30 sec), referer: http://rt.telecom1.com/index.html [Tue Jun 10 18:23:00 2003] [error] [client 217.36.123.100] FastCGI: incomplete headers (0 bytes) received from server "/export/www/r t3.telecom1.com/bin/mason_handler.fcgi", referer: http://rt.telecom1.com/index.html [Tue Jun 10 18:23:32 2003] [error] [client 217.36.123.100] FastCGI: comm with server "/export/www/rt3.telecom1.com/bin/mason_handler .fcgi" aborted: idle timeout (30 sec), referer: http://rt.telecom1.com/Search/Listing.html [Tue Jun 10 18:23:32 2003] [error] [client 217.36.123.100] FastCGI: incomplete headers (0 bytes) received from server "/export/www/r t3.telecom1.com/bin/mason_handler.fcgi", referer: http://rt.telecom1.com/Search/Listing.html [Tue Jun 10 18:27:44 2003] [error] [client 10.0.0.97] FastCGI: comm with server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi " aborted: idle timeout (30 sec) [Tue Jun 10 18:27:44 2003] [error] [client 10.0.0.97] FastCGI: incomplete headers (0 bytes) received from server "/export/www/rt3.te lecom1.com/bin/mason_handler.fcgi" [Tue Jun 10 18:31:01 2003] [error] [client 10.0.0.97] FastCGI: comm with server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi " aborted: idle timeout (30 sec) [Tue Jun 10 18:31:01 2003] [error] [client 10.0.0.97] FastCGI: incomplete headers (0 bytes) received from server "/export/www/rt3.te lecom1.com/bin/mason_handler.fcgi" [Tue Jun 10 18:35:12 2003] [error] [client 10.0.0.97] FastCGI: comm with server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi " aborted: idle timeout (30 sec) [Tue Jun 10 18:35:12 2003] [error] [client 10.0.0.97] FastCGI: incomplete headers (0 bytes) received from server "/export/www/rt3.te lecom1.com/bin/mason_handler.fcgi" [Tue Jun 10 18:37:09 2003] [error] [client 10.0.0.97] FastCGI: comm with server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi " aborted: idle timeout (30 sec) [Tue Jun 10 18:37:09 2003] [error] [client 10.0.0.97] FastCGI: incomplete headers (0 bytes) received from server "/export/www/rt3.te lecom1.com/bin/mason_handler.fcgi" [Tue Jun 10 18:38:07 2003] [error] [client 10.0.0.97] FastCGI: comm with server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi " aborted: idle timeout (30 sec) [Tue Jun 10 18:38:07 2003] [error] [client 10.0.0.97] FastCGI: incomplete headers (0 bytes) received from server "/export/www/rt3.te lecom1.com/bin/mason_handler.fcgi" In the rt logs I see a few of these. Jun 10 19:27:55 db1 RT: #7303/11305 - Scrip 3 (/export/www/rt3.telecom1.com //lib/RT/Action/SendEmail.pm:91) Jun 10 19:27:55 db1 RT: sent To: Cc: Bcc: brent at telecom1.com,paul.doyle at te lecom1.com (/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:290) Jun 10 19:27:55 db1 RT: error: couldn't parse head; error near: This message has been automatically generated in response to the creation of a trouble ticket regarding: ^I"Implement Nagios for Telecoms part of business", a summary of which appears below. (/e xport/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:345) Jun 10 19:27:55 db1 RT: RT::Scrip=HASH(0x91c2858): Couldn't prepare Autoreply To Requestors (/export/www/rt3.telecom1.com//lib/RT/Sc rip_Overlay.pm:338) This brings the apache server to its knees and eventually I get Internal server errors when going into RT This is on apache 2.0.46 and latest installs of everything else as I installed rt from scratch earlier this week. Any ideas what I could look at as to why? -- Regards, Brent /"\ \ / Linux Registered X ASCII Ribbon Campaign User #309941 / \ Against HTML Mail From andrew-rt at andrew.net.au Wed Jun 11 05:45:17 2003 From: andrew-rt at andrew.net.au (Andrew Pollock) Date: Wed, 11 Jun 2003 19:45:17 +1000 Subject: [rt-users] rt-mailgate segfaulting (was: rt-mailgate exiting with status 11) In-Reply-To: <20030611084403.GA16562@daedalus.andrew.net.au> References: <20030528090854.GA14062@daedalus.andrew.net.au> <20030611084403.GA16562@daedalus.andrew.net.au> Message-ID: <20030611094516.GA18470@daedalus.andrew.net.au> On Wed, Jun 11, 2003 at 06:44:03PM +1000, Andrew Pollock wrote: > > I've done some debugging on this and gotten to the point where I don't > understand the internals of RT enough to continue. > > rt-mailgate is segfaulting inside RT::Attachment::Create > > >From what I can determine, this gets called for each part of a multi-part > MIME message. > > I'm testing it with a message that contains a PDF attachment. I'm not sure > about the structure of a multi-part MIME message, but if I look at the > file, I see the boundary appear once at the start of the message, once at > the start of the attachment and once at the end. > > >From the debugging code I've inserted, I'm seeing RT::Attachment::Create > called three times, and it's within the third call, where it appears about > to call RT::Attachment::Create for a fourth time, that it seems to be > segfaulting. > > Should it be being called this many times? Has it lost the plot about how > many parts there are in the message, and is why it's segfaulting? Furthermore, I just figured out how all that SUPER stuff works, and it appears to be inside DBIx::SearchBuilder::Record::Cachable (or something along those lines) that's falling over. Sheesh, this is a voyage of discovery... Andrew From lincoln at unit.liu.se Wed Jun 11 07:25:57 2003 From: lincoln at unit.liu.se (Jonas Lincoln) Date: Wed, 11 Jun 2003 13:25:57 +0200 Subject: [rt-users] Perlcode in scrips Message-ID: <3EE711C5.90102@unit.liu.se> Im trying to write a template where I want the Requestors names and organization to be shown. I was fiddling along with this code: {while (my $RequestorObj = $Ticket->Requestors->Next() ) { {RequestorObj->RealName} , {RequestorObj->Organization} } , but it's obviously not correct. So... how to it? Cheers, Jonas From ParimalaRamdas at oaktech.com Wed Jun 11 09:10:07 2003 From: ParimalaRamdas at oaktech.com (ParimalaRamdas at oaktech.com) Date: Wed, 11 Jun 2003 09:10:07 -0400 Subject: [rt-users] Apache configuration for /rt Message-ID: In addition to tht you need 1 more line right after Alias PerlRequire /usr/local/rt3/bin/webmux.pl Thanks, Parimala. Forrest Aldrich Sent by: rt-users-admin at lists.fsck.com 06/10/2003 11:20 PM To: rt-users at lists.fsck.com cc: Subject: [rt-users] Apache configuration for /rt Instead of having a VirtualHost (and corresponding DNS entry to point to that host), can we configure Apache with some alternative ways of getting there. For example, I have: Alias /rt /usr/local/rt3 SetHandler perl-script PerlHandler RT::Mason But that's obviously not enough - if you try to use anything of RT from that page, it will just attempt to redirect per the suggested VirtualHost entry which points DocumentRoot to /usr/local/rt3/html. Thanks. _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -------------- next part -------------- An HTML attachment was scrubbed... URL: From Colin.Brett at proquest.co.uk Wed Jun 11 09:16:04 2003 From: Colin.Brett at proquest.co.uk (Brett, Colin) Date: Wed, 11 Jun 2003 14:16:04 +0100 Subject: [rt-users] LimitCustomField - usage query Message-ID: Hi, I have set up a custom field which I would like to manipulate, but can't work out how. The field is "Cat" (short for category) which is a "select one value" type where the values are Query , Normal , Urgent or Critical, reflecting the urgency of the request. I would like to escalate each Cat at a different rate, using a modified version of Jesse Vincent's escalator.pl script. The key part of this script is shown below: use RT::Tickets_Overlay; my $tickets = new RT::Tickets($RT::SystemUser); $tickets->LimitStatus(VALUE => 'open'); $tickets->LimitStatus(VALUE => 'new'); $tickets->LimitCustomField(); The question is, what parameters should I be passing to the LimitCustomField subroutine? I've tried variations on the theme (as gleaned from the LimitCustomField subroutine in RT::Tickets_Overlay) $tickets->LimitCustomField(CUSTOMFIELD => 'Cat' , VALUE => 'Normal'); And get errors of the form: [Wed Jun 11 13:13:03 2003] [error]: Unknown field: CF. at /opt/rt3/lib/RT/Tickets_Overlay_SQL.pm line 216. (/opt/rt3/lib/RT/Tickets_Overlay_SQL.pm:302) I'm something of a Perl newbie and somewhat out of my depth here. Any pointers would be gratefully appreciated. Regards, --- Colin Brett, UNIX/Oracle Administrator. ProQuest Information & Learning Tel: +44 (0)1223 271371 Email: colin.brett at proquest.co.uk --- "And then one day you find, ten years have got behind you, No-one told you when to run, you missed the starting gun." From danilche at cs.umass.edu Wed Jun 11 09:24:22 2003 From: danilche at cs.umass.edu (Victor Danilchenko) Date: Wed, 11 Jun 2003 09:24:22 -0400 (EDT) Subject: [rt-users] Help -- RT configuration not loading! In-Reply-To: <20030610223253.GA592@luggage> References: <20030610223253.GA592@luggage> Message-ID: On Wed, 11 Jun 2003, Phil Homewood wrote: >Victor Danilchenko wrote: >> [Tue Jun 10 16:21:25 2003] [notice] SIGHUP received. Attempting to restart >> [Tue Jun 10 16:21:25 2003] [notice] Apache/1.3.27 (Unix) mod_perl/1.27 configured -- resuming normal operations > >Do not "reload" or "SIGHUP" Apache+mod_perl. Shut apache down >completely then restart it. Thank you mucho much. that was exactly it -- turns out we haven't truly restarted (as in 'stop, start') Apache in a couple of weeks. We did so now, and everything worked. perhaps it would be useful to put into code detection for being reloaded on SIGHUP, so that RT can be re-initialized when 'apachectl restart' is issued?.. -- | Victor Danilchenko | If you can keep your head when all about | | danilche at cs.umass.edu | you people are losing theirs, then you | | CSCF | 5-4231 | clearly don't understand the situation | From rcrews at intercall.com Wed Jun 11 09:33:08 2003 From: rcrews at intercall.com (Richie Crews) Date: 11 Jun 2003 09:33:08 -0400 Subject: [rt-users] Issues with responding to ticket with a adminCC? Message-ID: <1055338310.992.52.camel@pyrodex.icallinc.com> Im playing with RT3 and I have a RT2 system up and running currently without any issues. Ive just began testing with RT3 and moving over my settings and everything but it seems if I add a AdminCC to a queue and respond to a ticket its causing issues with the mail header. Here is the a snippet of the mail header from the qf file from /var/spool/mqueue H??From: "Richie Crews via RT" H??RT-Ticket: systems #5 H??X-Mailer: Perl5 Mail::Internet v1.58 H??Reply-To: systems at intercall.com H??RT-Originator: rcrews at intercall.com H??X-RT-Loop-Prevention: systems H??Content-Type: multipart/mixed; boundary="----------=_1055337205-11881-0" H??Subject: [systems #5] Test Ticket again H??In-Reply-To: H??Managed-BY: RT 3.0.2 (http://www.bestpractical.com/rt/) H??BCC: sysadmins at intercall.com H??Precedence: bulk H??RT-Attach-Message: yes H??MIME-Version: 1.0 H??To: "AdminCc of systems Ticket #5":; H??Sender: Nobody As you see the To: lins says "AdminCC of systems Ticket #5" which is causing a syntax illegal for recipient addresses in sendmail. -- Richie Crews Unix Administrator / Internet Integrator Red Hat Certified Engineer Email: rcrews at intercall.com Cell: (706) 773 - 3436 Desk: (706) 634 - 3681 Fax: (706) 634 - 3831 Unix is very user friendly, its just picky on who it likes... "Providing security for your email needs" Stop Spam, Support RBL http://www.mail-abuse.org From rcrews at intercall.com Wed Jun 11 09:33:09 2003 From: rcrews at intercall.com (Richie Crews) Date: 11 Jun 2003 09:33:09 -0400 Subject: [rt-users] Issues with responding to ticket with a adminCC? Message-ID: <1055338378.992.53.camel@pyrodex.icallinc.com> Im playing with RT3 and I have a RT2 system up and running currently without any issues. Ive just began testing with RT3 and moving over my settings and everything but it seems if I add a AdminCC to a queue and respond to a ticket its causing issues with the mail header. Here is the a snippet of the mail header from the qf file from /var/spool/mqueue >>H??From: "Richie Crews via RT" >>H??RT-Ticket: systems #5 >>H??X-Mailer: Perl5 Mail::Internet v1.58 >>H??Reply-To: systems at intercall.com >>H??RT-Originator: rcrews at intercall.com >>H??X-RT-Loop-Prevention: systems >>H??Content-Type: multipart/mixed; >>boundary="----------=_1055337205-11881-0" >>H??Subject: [systems #5] Test Ticket again >>H??In-Reply-To: >>H??Managed-BY: RT 3.0.2 (http://www.bestpractical.com/rt/) >>H??BCC: sysadmins at intercall.com >>H??Precedence: bulk >>H??RT-Attach-Message: yes >>H??MIME-Version: 1.0 >>H??To: "AdminCc of systems Ticket #5":; >>H??Sender: Nobody As you see the "To:" line says "AdminCC of systems Ticket #5" which is causing a syntax illegal for recipient addresses in sendmail. -- Richie Crews Unix Administrator / Internet Integrator Red Hat Certified Engineer Email: rcrews at intercall.com Cell: (706) 773 - 3436 Desk: (706) 634 - 3681 Fax: (706) 634 - 3831 Unix is very user friendly, its just picky on who it likes... "Providing security for your email needs" Stop Spam, Support RBL http://www.mail-abuse.org From matthewd at staff.airnet.com.au Wed Jun 11 09:52:25 2003 From: matthewd at staff.airnet.com.au (Matthew J. Draper) Date: Wed, 11 Jun 2003 23:22:25 +0930 Subject: [rt-users] Close Ticket via Email Message-ID: > > Does someone already have a code snippet / whatever > > to close tickets via Email, with a certain command for example. > > I know there was something for version 2.xx, i have 3.xx now > > (and also the code for 2.xx did not work for my 2.xx version..) > > I asked about something similar (we want 'take' and 'resolve' > by e-mail) > > ... > > It seems to me though that a lot of people want something > with minimal functionality and we could do it with a few > patches. I think there is some sort of plugin architecture in > the rt-mailgate script that might be useful. Have a look if > you have time - it might not be too difficult to do. > > ... A few days ago, I posted a patch (against 3.0.3pre2) to rt-devel -- in hindsight, probably not the best choice of list -- that does what you want (for me, at least... I haven't heard from anyone else yet :). You'll probably want to see that post (http://lists.fsck.com/pipermail/rt-devel/2003-June/004115.html) for my notes on it, but I've attached the diffs (for 3 files) to this email, as line wrapping made a bit of a mess of them last time... Curse me for dumping them into the body of the email! Hopefully, it'll be of some use. :) Matthew -------------- next part -------------- An embedded and charset-unspecified text was scrubbed... Name: diffs.txt URL: From Greg.Hering at bench.com Wed Jun 11 10:04:11 2003 From: Greg.Hering at bench.com (Greg.Hering at bench.com) Date: Wed, 11 Jun 2003 09:04:11 -0500 Subject: [rt-users] Installing prerequisite perl modules Message-ID: <1E11D88103D7BF44AF240F64215087B302354709@al-ex01.al.bench.com> Dear Forrest, I am able to find three 'test.pm' modules in my Linux installation: /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi/Apache/test.pm /usr/lib/perl5/site_perl/5.8.0/Mail/Mailer/test.pm /usr/lib/perl5/5.8.0/Test.pm but they are different. Is this what you are seeing? I have posted several queries about the problem I described with no response so I have filed a bug report against CPAN. Also, I just found out about CPANPLUS today so I'm going to be doing some reading on that. Remember that CPAN doesn't 'require' anything; it recommends. When you run 'sbin/rt-test-dependencies' (or 'make testdeps') you are running a program which uses CPAN but the required dependencies, and version numbers when present, are RT requirements, not CPAN's. Sincerely, Greg Gregory L. Hering (256) 722-6420 4807 Bradford Dr Benchmark Electronics, Inc. Hunvtsville, Al 35805 -----Original Message----- From: Forrest Aldrich [mailto:forrie at forrie.com] Sent: Tuesday, June 10, 2003 5:03 PM To: rt-users at lists.fsck.com Subject: RE: [rt-users] Installing prerequisite perl modules Hi Greg, Turns out the problem has to do with Apache::test (Found in another module). Though I am able to find "test.pm" in the perl library directory, so it appears to really be there. Someone told me privately that CPAN often ignorantly requires higher versions of modules that aren't always required. I'm letting the process continue (prerequisite installation) to see what else happens. Thanks. At 05:55 PM 6/10/2003, Greg.Hering at bench.com wrote: >Dear Forrest, > > I have had repeated problems with newer modules installed by CPAN > being ignored by CPAN. I have found that if a module is already > installed in the default /lib/perl5/ CPAN then > installs the new module in /lib/perl5/site_perl/ > but still thinks the module is out of date (when doing CPAN 'r' recommend > option). > > If I manually remove the one at the higher level, usually the > older one ( find . -name -exec grep VERSION {} \; ), then the > problem seems to be fixed for that module. I have been having to do this > for each module to get CPAN to think it's updated. > > I don't know if this is your problem, but I have tried posting to > 'CPAN-testers' and 'perl-beginners' and don't have an answer yet. > > The script to 'test-deps' uses CPAN and also looks for specific > versions, so a <*-dev> might not be recognized by RT. > >HTH. > >Greg > >Gregory L. Hering >(256) 722-6420 >4807 Bradford Dr >Benchmark Electronics, Inc. >Hunvtsville, Al 35805 > > >-----Original Message----- >From: Forrest Aldrich [mailto:forrie at forrie.com] >Sent: Tuesday, June 10, 2003 4:40 PM >To: rt-users at lists.fsck.com >Subject: [rt-users] Installing prerequisite perl modules > >I'm starting to install RT3. > >When installing the prerequisites, via the provided script, I'm running >into a problem with libapreq-1.1. I have mod_perl installed (FreeBSD-4.8) >as bsdpan-mod_perl-1.27_01-dev, but this module insists upon downloading >mod_perl-1.27 - and it's not clear to me why it's not finding the mod_perl >that I have installed, or if I can override that with a variable? > > >Thanks. > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From ajharrison at gwi.net Wed Jun 11 10:12:59 2003 From: ajharrison at gwi.net (Andy Harrison) Date: Wed, 11 Jun 2003 10:12:59 -0400 (EDT) Subject: [rt-users] apache issue? Message-ID: -----BEGIN PGP SIGNED MESSAGE----- Anyone have any clue on this one? I recently put rt-3-0-3pre2 on my machine (where 3-0-2 was working previously). I updated DBIx::Searchbuilder to 0.86. So, I now get an Internal Server error with the log showing: [Wed Jun 11 10:03:33 2003] [crit] [client 192.168.1.231] configuration error: couldn't check access. No groups file?: /index.html (If I don't bother to type the index.html it gives the same error with just a / instead of /index.html) ServerName rt.example.com DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 AddRadiusAuth radiusserver:port key ## this line applies to Apache2+mod_perl2 only #PerlModule Apache2 Apache::compat PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason AuthRadiusAuthoritative on AuthRadiusCookieValid 480 AuthName "WebRT" AuthType Basic AuthGroupFile /usr/local/etc/apache/auth/webrt.group AuthUserFile /usr/local/etc/apache/auth/webrt.auth require group gwi Options FollowSymLinks +Includes ExecCGI MultiViews AllowOverride AuthConfig Limit The files do exist, and they have valid values: # ls -l /usr/local/etc/apache/auth/ total 4 - -rw-r--r-- 1 root rt 19 Apr 4 09:57 webrt.auth - -rw-r--r-- 1 root rt 1122 Mar 21 11:14 webrt.group They're formatted properly, groupname: user1, user2, etc Any clues? ~~ Andy Harrison Great Works Internet System Operations (full headers for details) -----BEGIN PGP SIGNATURE----- Version: PGP 6.5.8 iQCVAwUBPuc46lPEkLgodAWVAQHLxQQAijZLOLnntqokIGHFo5bXgLpJgx1nEAiq CW1yCuXAHdsBi9J68zw5EeRhJvtOSqfmACLZ5inF5v2lMVHsIJptwGkNRMJP40lf eh8R7d0Ar6GlboeFkgHCmLQ4sxMa2QXxCnHVcN9o2EVdly/xsR3A38AcxuX3rV6N jcJeHzNu2Cw= =nqJt -----END PGP SIGNATURE----- From jason-alexander at uiowa.edu Wed Jun 11 10:26:22 2003 From: jason-alexander at uiowa.edu (Jason Alexander) Date: Wed, 11 Jun 2003 09:26:22 -0500 Subject: [rt-users] Problems Updating Information in a CustomField In-Reply-To: <5.2.1.1.2.20030609112004.01cdecd8@127.0.0.1> Message-ID: <5.2.1.1.2.20030611092427.01be6ab8@127.0.0.1> Hello, I just did a clean install of RT 3.0.2 and a totally clean database and I am still seeing this problem. It happens on any custom field that I have set to select a value. Anyone got any idea. At 11:23 AM 6/9/2003 -0500, you wrote: >Hello all, > >I am getting some strange errors from RT. When ever I change the value of >a CustomField >that has values specified I get these messages > * Network Status Disabled changed to Enabled > * Custom field value Disabled could not be found for custom field > Network Status >RT seems to be telling me that it can't find the field value Disabled for >the CustomField. >But it changes the value anyway. I have two values for this field, >Enabled, and Disabled. >I have tried removing the vales and re-adding them but it didn't help. > >Anyone seen this before. > >Jason > > *************************************************** Jason Alexander Senior Security Analyst CIO Office, The University of Iowa 300-28 University Services Building jason-alexander at uiowa.edu / 319-335-6174 *************************************************** From forrie at forrie.com Wed Jun 11 10:52:12 2003 From: forrie at forrie.com (Forrest Aldrich) Date: Wed, 11 Jun 2003 10:52:12 -0400 Subject: [rt-users] Installing prerequisite perl modules In-Reply-To: <1E11D88103D7BF44AF240F64215087B302354709@al-ex01.al.bench. com> Message-ID: <5.2.1.1.2.20030611104549.02006c98@192.168.1.1> Greg, I managed to get RT 3.0.2 running yesterday. I believe the Apache::test module is a part of the Apache CPAN bundle. I had to manually install the DBD-mysql module, because the test continued to fail, and there wasn't a way for me to pass options to that during the prerequisites installation (I have passwords on my mysql.user accounts, and it assumes none with root and mysql.test). The RT system seems to be working okay otherwise. I believe the Apache::test module was a prerequisite of yet another Bundle that was installed. I've never seen so many prerequisites! :-) That's the best I can tell thus far. I'll take a look at the CPANPLUS page, it looks promising. >/usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi/Apache/test.pm [ ... ] This looks like Apache::test >/usr/lib/perl5/site_perl/5.8.0/Mail/Mailer/test.pm [ ... ] Mailer::test >/usr/lib/perl5/5.8.0/Test.pm [ ... ] Bundle::Test? Never heard of this one. So think you have three different ones... and if it's really Apache::test that was being sought, it looks like you have it. I've run into issues using CPAN before, whereby you don't necessarily HAVE to install a later version of certain modules, and it will refuse to build them without - but if you do it manually, they work fine. One developer warned me of this a while ago, and it's annoying. Are you able to get RT running? I had more of a devilish time getting mod_perl-1.x compiled and installed - I hope MP2 and Apache2 have a better, cleaner installation method - it was insanity. :-) Forrest >but they are different. Is this what you are seeing? > >I have posted several queries about the problem I described with no >response so I have filed a bug report against CPAN. Also, I just found >out about CPANPLUS today so I'm going to be doing some reading on that. > >Remember that CPAN doesn't 'require' anything; it recommends. When you >run 'sbin/rt-test-dependencies' (or 'make testdeps') you are running a >program which uses CPAN but the required dependencies, and version numbers >when present, are RT requirements, not CPAN's. > >Sincerely, > >Greg > > >Gregory L. Hering >(256) 722-6420 >4807 Bradford Dr >Benchmark Electronics, Inc. >Hunvtsville, Al 35805 > > >-----Original Message----- >From: Forrest Aldrich [mailto:forrie at forrie.com] >Sent: Tuesday, June 10, 2003 5:03 PM >To: rt-users at lists.fsck.com >Subject: RE: [rt-users] Installing prerequisite perl modules > >Hi Greg, > >Turns out the problem has to do with Apache::test (Found in another >module). Though I am able to find "test.pm" in the perl library directory, >so it appears to really be there. Someone told me privately that CPAN >often ignorantly requires higher versions of modules that aren't always >required. > >I'm letting the process continue (prerequisite installation) to see what >else happens. > > >Thanks. > >At 05:55 PM 6/10/2003, Greg.Hering at bench.com wrote: > >Dear Forrest, > > > > I have had repeated problems with newer modules installed by CPAN > > being ignored by CPAN. I have found that if a module is already > > installed in the default /lib/perl5/ CPAN then > > installs the new module in /lib/perl5/site_perl/ > > but still thinks the module is out of date (when doing CPAN 'r' recommend > > option). > > > > If I manually remove the one at the higher level, usually the > > older one ( find . -name -exec grep VERSION {} \; ), then the > > problem seems to be fixed for that module. I have been having to do this > > for each module to get CPAN to think it's updated. > > > > I don't know if this is your problem, but I have tried posting to > > 'CPAN-testers' and 'perl-beginners' and don't have an answer yet. > > > > The script to 'test-deps' uses CPAN and also looks for specific > > versions, so a <*-dev> might not be recognized by RT. > > > >HTH. > > > >Greg > > > >Gregory L. Hering > >(256) 722-6420 > >4807 Bradford Dr > >Benchmark Electronics, Inc. > >Hunvtsville, Al 35805 > > > > > >-----Original Message----- > >From: Forrest Aldrich [mailto:forrie at forrie.com] > >Sent: Tuesday, June 10, 2003 4:40 PM > >To: rt-users at lists.fsck.com > >Subject: [rt-users] Installing prerequisite perl modules > > > >I'm starting to install RT3. > > > >When installing the prerequisites, via the provided script, I'm running > >into a problem with libapreq-1.1. I have mod_perl installed (FreeBSD-4.8) > >as bsdpan-mod_perl-1.27_01-dev, but this module insists upon downloading > >mod_perl-1.27 - and it's not clear to me why it's not finding the mod_perl > >that I have installed, or if I can override that with a variable? > > > > > >Thanks. > > > >_______________________________________________ > >rt-users mailing list > >rt-users at lists.fsck.com > >http://lists.fsck.com/mailman/listinfo/rt-users > > > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From forrie at forrie.com Wed Jun 11 10:58:59 2003 From: forrie at forrie.com (Forrest Aldrich) Date: Wed, 11 Jun 2003 10:58:59 -0400 Subject: [rt-users] Apache configuration for /rt In-Reply-To: Message-ID: <5.2.1.1.2.20030611105649.01eb6e78@192.168.1.1> I think more is required for this. If I go to a menu option, like Configuration, it will try to go to: http://mydomain.com/Admin/ Which brings up a 404 Error. I have this in the httpd.conf file, to test with: Alias /rt /usr/local/rt3 SetHandler perl-script PerlHandler RT::Mason PerlRequire /usr/loacl/rt3/bin/webmux.pl But the above error is due to what appears to be an assumption of the DocumentRoot path... perhaps I missed something in RT_SiteConfig.pm? Thanks, Forrest At 09:10 AM 6/11/2003, ParimalaRamdas at oaktech.com wrote: >In addition to tht you need 1 more line right after Alias > >PerlRequire /usr/local/rt3/bin/webmux.pl > >Thanks, >Parimala. > > > >Forrest Aldrich >Sent by: rt-users-admin at lists.fsck.com > >06/10/2003 11:20 PM > > To: rt-users at lists.fsck.com > cc: > Subject: [rt-users] Apache configuration for /rt > > >Instead of having a VirtualHost (and corresponding DNS entry to point to >that host), can we configure Apache with some alternative ways of getting >there. > >For example, I have: > >Alias /rt /usr/local/rt3 > > > SetHandler perl-script > PerlHandler RT::Mason > > >But that's obviously not enough - if you try to use anything of RT from >that page, it will just attempt to redirect per the suggested VirtualHost >entry which points DocumentRoot to /usr/local/rt3/html. > > >Thanks. > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From ParimalaRamdas at oaktech.com Wed Jun 11 11:15:46 2003 From: ParimalaRamdas at oaktech.com (ParimalaRamdas at oaktech.com) Date: Wed, 11 Jun 2003 11:15:46 -0400 Subject: [rt-users] Apache configuration for /rt Message-ID: I think you are missing /share/html at the end of your Alias line. Also theres doc for this at http://www.fsck.com/rtfm/article.html?id=2. check 'Configure the web interface sub-section' Thanks, Parimala. -------------- next part -------------- An HTML attachment was scrubbed... URL: From pzi at pzi.net Wed Jun 11 13:24:57 2003 From: pzi at pzi.net (Peter Ziobrzynski) Date: Wed, 11 Jun 2003 10:24:57 -0700 Subject: [rt-users] mail gateway failure Message-ID: <3EE765E9.4060805@pzi.net> It looks like some combination of characters in the ticket message can crash rt-mailgate. One of the tickets was stuck in the sendmail queue with sendmail failing to deliver it to the rt-mailgate alias. Each time the sendmail ran the queue a comment was added to the ticket. I looked at the ticket and somebody pasted a part of the PDF file into the message with a bunch of postscript like text. I took the mail message off the sendmail queue and ran it by hand and I see the following error: # cat dfh59K26gU022638 | /usr/local/rt3/bin/rt-mailgate --debug --queue Incoming --action comment --url http://ticket.foo.com/ Connecting to http://ticket.foo.com//REST/1.0/NoAuth/mail-gateway at /usr/local/rt3/bin/rt-mailgate line 406, <> chunk 1. An Error Occurred ================= 500 read timeout This is /usr/local/rt3/bin/rt-mailgate exiting because of an undefined server error at /usr/local/rt3/bin/rt-mailgate line 448, <> chunk 1. I use rt-3.0.2 on redhat 8, with mysql-4.0.13, apache 1.3.27, with both SSL and perl modules -- Peter Ziobrzynski, mailto:pzi at pzi.net From rcrews at intercall.com Wed Jun 11 15:47:37 2003 From: rcrews at intercall.com (Richie Crews) Date: 11 Jun 2003 15:47:37 -0400 Subject: [rt-users] Few custom scrips questions? Message-ID: <1055360857.992.102.camel@pyrodex.icallinc.com> I am attempting to do two things that I need help on if this is possible. First is Im using custom fields with RT3 (Which I LOVE!) and I was wondering if its possible to put the custom field info on a template for a email to be sent later. Using the similar stuff found in the other templates such as {$Ticket->id()} for example. Second is Im trying to create a scrip that will automatically change a ticket from Nobody to the user who has updated the ticket (from the webpage) to the owner of the ticket. This would also be nice if you could see if the owner is currently someone other than nobody and do not change owners. Basically, first person to work on the ticket is stuck with it. -- Richie Crews Unix Administrator / Internet Integrator Red Hat Certified Engineer Email: rcrews at intercall.com Cell: (706) 773 - 3436 Desk: (706) 634 - 3681 Fax: (706) 634 - 3831 Unix is very user friendly, its just picky on who it likes... "Providing security for your email needs" Stop Spam, Support RBL http://www.mail-abuse.org From rcassily at DENOVIS.COM Wed Jun 11 16:15:33 2003 From: rcassily at DENOVIS.COM (Cassily, Ryan) Date: Wed, 11 Jun 2003 16:15:33 -0400 Subject: [rt-users] queues in rt3 Message-ID: When a ticket is moved from one queue to another, is that ticket "created" in the new queue? I am trying to have a script set up so that when a ticket is moved to another queue, a notification is sent out. I've tried just about every combination and still no luck. Is there a way to do this? Thanks in advance. From jgedeon at qualcomm.com Wed Jun 11 16:43:28 2003 From: jgedeon at qualcomm.com (John Gedeon) Date: Wed, 11 Jun 2003 13:43:28 -0700 Subject: [rt-users] RT 2 attachments Message-ID: <5.1.0.14.2.20030611134117.03d91c60@unixmail.qualcomm.com> I have rt2.0.15 with fastcgi on apache 1.3 and when someone attaches a jpg to an email it is uploaded into the system. However when one tries to click on the download link they get a broken image since the image is passed through the mason handler (which is documented not to handle images). How do I get it so that people can download the image correctly that was attached to an email? John -- <>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge him, and he will make your paths straight." From dlapsley at haystack.mit.edu Wed Jun 11 16:45:34 2003 From: dlapsley at haystack.mit.edu (David Lapsley) Date: Wed, 11 Jun 2003 16:45:34 -0400 Subject: [rt-users] rt-mailgate problems In-Reply-To: <20030611094516.GA18470@daedalus.andrew.net.au> Message-ID: Hi All, I have had quite a lot of trouble getting rt-mailgate to work properly. I have looked through the archives for someone who has had a similar problem, but could not find anyone. Any help/pointers would be appreciated. I am running RT 3.0.2. It was fairly easy to get the web interface up and running (documentation could be a bit clearer though!). rt-mailgate has been a bit more challenging. Not being a sendmail expert, it took me a while to work out that I needed to add rt-mailgate to my smrsh directory. But that is done. Now I can send messages to "rt at localhost" and my mail doesn't bounce, so it looks like it is getting piped into rt-mailgate. However, when I check the web interface, there is no ticket in my "general" queue. When I try to cat a mail file directly into rt-mailgate I get the following error: cat /tmp/m | rt-mailgate --queue general --action correspond --url http://constitution/ An Error Occurred ================= 404 Not Found [root at constitution root]# I have tried variations on the URL, but to no avail. Any help appreciated. I am trying to get this working so that I can demo to my group as a way to save time. T Thanks, David. From jesse at bestpractical.com Wed Jun 11 16:48:24 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 11 Jun 2003 16:48:24 -0400 Subject: [rt-users] RT 2 attachments In-Reply-To: <5.1.0.14.2.20030611134117.03d91c60@unixmail.qualcomm.com> References: <5.1.0.14.2.20030611134117.03d91c60@unixmail.qualcomm.com> Message-ID: <20030611204824.GU31317@fsck.com> On Wed, Jun 11, 2003 at 01:43:28PM -0700, John Gedeon wrote: > I have rt2.0.15 with fastcgi on apache 1.3 and when someone attaches a jpg > to an email it is uploaded into the system. However when one tries to click > on the download link they get a broken image since the image is passed > through the mason handler (which is documented not to handle images). How > do I get it so that people can download the image correctly that was > attached to an email? For something pulled out of the database, it should work just fine on both mysql and postgresql. > John > > > -- > <>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on > your own understanding; > in all your ways acknowledge him, and he > will make your paths straight." > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Wed Jun 11 16:52:55 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 11 Jun 2003 16:52:55 -0400 Subject: [rt-users] rt-mailgate problems In-Reply-To: References: <20030611094516.GA18470@daedalus.andrew.net.au> Message-ID: <20030611205255.GV31317@fsck.com> On Wed, Jun 11, 2003 at 04:45:34PM -0400, David Lapsley wrote: > Hi All, > > I have had quite a lot of trouble getting rt-mailgate to work properly. > I have looked through the archives for someone who has had a similar > problem, but could not find anyone. Any help/pointers would be > appreciated. > > I am running RT 3.0.2. It was fairly easy to get the web interface up > and running > (documentation could be a bit clearer though!). Are you referring to the README or the PDF manual available from http://www.bestpractical.com ? > > rt-mailgate has been a bit more challenging. Not being a sendmail expert, > it took me a while to work out that I needed to add rt-mailgate to my smrsh > directory. But that is done. Now I can send messages to "rt at localhost" and > my mail doesn't bounce, so it looks like it is getting piped into rt-mailgate. > > However, when I check the web interface, there is no ticket in my "general" > queue. When I try to cat a mail file directly into rt-mailgate I get > the following error: > > > cat /tmp/m | rt-mailgate --queue general --action correspond --url > http://constitution/ > An Error Occurred > ================= > > 404 Not Found > [root at constitution root]# From that same shell prompt, what happens if you go to http://constitution/ ? The URL you put there needs to be something your server is configured to respond to with RT's web interface. -j -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From colint at oeone.com Wed Jun 11 17:22:44 2003 From: colint at oeone.com (Colin Tisdall) Date: Wed, 11 Jun 2003 17:22:44 -0400 Subject: [rt-users] index.html and go button Message-ID: <3EE79DA4.5010301@oeone.com> Hi, My current issue is that when I go to rt online, it takes me to the /opt/rt/WebRT/html/index.html and displays it like this: ____________________________________________________________________________ <& /Elements/Header, Title=>"Start page", Refresh => $session{'home_refresh_interval'} &> <& /Elements/Tabs, current_toptab => '' &> <& /Elements/MyTickets &> <& /Elements/MyRequests &> <& /Elements/Quicksearch &> <& /Elements/Refresh, Name => 'HomeRefreshInterval', Default => $session {'home_refresh_interval'} &> <%init> if ($ARGS{'HomeRefreshInterval'}) { $session{'home_refresh_interval'} = $ARGS{'HomeRefreshInterval'}; } _____________________________________________________________________________ So I get the text and the go button but pressing the go button does nothing. Any ideas? Colin Tisdall OEone Corporation -------------- next part -------------- An HTML attachment was scrubbed... URL: From pzi at pzi.net Wed Jun 11 17:05:22 2003 From: pzi at pzi.net (Peter Ziobrzynski) Date: Wed, 11 Jun 2003 14:05:22 -0700 Subject: [rt-users] Got a packet bigger than 'max_allowed_packet' Message-ID: <3EE79992.8070400@pzi.net> Got the following error after somebody provided comment via email with the attachement. Attachment was about 1.3MByte which is lower then the limit of the message on my sendmail (sendmail.mc: O MaxMessageSize=100000000) and rt (RT_SiteConfig.pm: Set($MaxAttachmentSize , 10000000);). The ticket was processed three more times in one hour intervals and then looping stopped. Here is the error in /usr/local/rt3/var/log/rt.log: [Wed Jun 11 00:36:00 2003] [debug]: Found a ticket ID. It's 2189 (/usr/local/rt3/lib/RT/EmailParser.pm:261) [Wed Jun 11 00:36:00 2003] [warning]: DBD::mysql::st execute failed: Got a packet bigger than 'max_allowed_packet' at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 386. (/usr/local/rt3/lib/RT.pm:226) [Wed Jun 11 00:36:00 2003] [warning]: RT::Handle=HASH(0x99ecf60) couldn't execute the query 'INSERT INTO Attachments (Subject, ContentType, Filename, Headers, Creator, Parent, Created, ContentEncodi ng, Content, TransactionId) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 393. (/usr/local/rt3/lib/RT.pm:226) Any ideas? Thanks -Peter -- Peter Ziobrzynski, mailto:pzi at pzi.net From jgedeon at qualcomm.com Wed Jun 11 17:29:21 2003 From: jgedeon at qualcomm.com (John Gedeon) Date: Wed, 11 Jun 2003 14:29:21 -0700 Subject: [rt-users] RT 2 attachments In-Reply-To: <20030611204824.GU31317@fsck.com> References: <5.1.0.14.2.20030611134117.03d91c60@unixmail.qualcomm.com> <5.1.0.14.2.20030611134117.03d91c60@unixmail.qualcomm.com> Message-ID: <5.1.0.14.2.20030611142827.03d892b0@unixmail.qualcomm.com> At 01:48 PM 6/11/2003, you wrote: >On Wed, Jun 11, 2003 at 01:43:28PM -0700, John Gedeon wrote: > > I have rt2.0.15 with fastcgi on apache 1.3 and when someone attaches a jpg > > to an email it is uploaded into the system. However when one tries to > click > > on the download link they get a broken image since the image is passed > > through the mason handler (which is documented not to handle images). How > > do I get it so that people can download the image correctly that was > > attached to an email? > >For something pulled out of the database, it should work just fine on >both mysql and postgresql. I take it Oracle is the problem in this case? Because I had this problem with the RT logo but the work around was to go around mason handler... > > > John > > > > > > -- > > <>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on > > your own understanding; > > in all your ways acknowledge him, and he > > will make your paths straight." > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > >-- >http://www.bestpractical.com/rt -- Trouble Ticketing. Free. -- <>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge him, and he will make your paths straight." From dlapsley at haystack.mit.edu Wed Jun 11 17:34:27 2003 From: dlapsley at haystack.mit.edu (David Lapsley) Date: Wed, 11 Jun 2003 17:34:27 -0400 Subject: [rt-users] rt-mailgate problems In-Reply-To: <20030611205255.GV31317@fsck.com> Message-ID: <7A3B04C7-9C54-11D7-9D9D-000393C2C91C@haystack.mit.edu> Hi Jesse, Thanks for getting back to me. I was actually following the PDF manual step-by-step. The rt-mailgate command I used was directly out of the manual. I tried using http://localhost as the URL as well as the full path to REST/NoAuth... I am sure it is a very simple configuration issue, but I could not find anywhere that explained exactly what I am missing. I have tried reading the code, but have not had too much luck so far. Thanks, David. On Wednesday, Jun 11, 2003, at 16:52 US/Eastern, Jesse Vincent wrote: > > > > On Wed, Jun 11, 2003 at 04:45:34PM -0400, David Lapsley wrote: >> Hi All, >> >> I have had quite a lot of trouble getting rt-mailgate to work >> properly. >> I have looked through the archives for someone who has had a similar >> problem, but could not find anyone. Any help/pointers would be >> appreciated. >> >> I am running RT 3.0.2. It was fairly easy to get the web interface up >> and running >> (documentation could be a bit clearer though!). > > Are you referring to the README or the PDF manual available from > http://www.bestpractical.com ? >> >> rt-mailgate has been a bit more challenging. Not being a sendmail >> expert, >> it took me a while to work out that I needed to add rt-mailgate to my >> smrsh >> directory. But that is done. Now I can send messages to >> "rt at localhost" and >> my mail doesn't bounce, so it looks like it is getting piped into >> rt-mailgate. >> >> However, when I check the web interface, there is no ticket in my >> "general" >> queue. When I try to cat a mail file directly into rt-mailgate I get >> the following error: >> >> >> cat /tmp/m | rt-mailgate --queue general --action correspond --url >> http://constitution/ >> An Error Occurred >> ================= >> >> 404 Not Found >> [root at constitution root]# > >> From that same shell prompt, what happens if you go to > http://constitution/ ? > The URL you put there needs to be something your server is configured > to > respond to with RT's web interface. > > -j > > -- > http://www.bestpractical.com/rt -- Trouble Ticketing. Free. > > From pierre at global-village.net Wed Jun 11 18:09:50 2003 From: pierre at global-village.net (Pierre Carette) Date: Wed, 11 Jun 2003 15:09:50 -0700 Subject: [rt-users] RT 3.0.2 installation problem with Time:Hires In-Reply-To: <7A3B04C7-9C54-11D7-9D9D-000393C2C91C@haystack.mit.edu> Message-ID: I am trying to install RT 3.0.2. All my modules are installed except this one Time:Hires. I tried to compile 2 different version 1.47 and 1.48 with the same result: # perl Makefile.PL Configuring Time::HiRes... Checking for libraries... Checking for -lposix4... NOT found. You have no applicable extra libraries. Looking for gettimeofday()... found. Looking for setitimer()... found. Looking for getitimer()... found. You have interval timers (both setitimer and setitimer). Looking for ualarm()... found. Looking for usleep()... found. Looking for nanosleep()... found. You can mix subsecond sleeps with signals. Checking if your kit is complete... Looks good Writing Makefile for Time::HiRes Now you may issue 'make'. Do not forget also 'make test'. # make Makefile:91: *** missing separator. Stop. I looked at he Make file and there is weird things: installhtml1dir='' installhtml3dir='' installman1 ---> Line 91 INSTALLSITEBIN = /usr INSTALLVENDORBIN = /usr/bin' ---> one of the missing quotes ? I am using Perl 8.0 On RH Linux 8 Any Idea? Thanks, Pierre From stanton at icgcorp.net Wed Jun 11 18:15:27 2003 From: stanton at icgcorp.net (stanton at icgcorp.net) Date: Wed, 11 Jun 2003 15:15:27 -0700 (MST) Subject: [rt-users] upgrading templates from rt2 to rt3 Message-ID: <64174.64.245.210.8.1055369727.squirrel@mail.icgcorp.net> I am upgrading from rt2 to rt3 and I ran an upgrade script that was posted on the rt-devel list. It seemed to run fine until I set up and tested the gateway and none of the templates were imported properly. I imported them by hand, fixing all of the properties that were different between the two versions and now I am getting an error. That error is as follows: Requestors: Program fragment delivered error ``RT::Group::EmailsAsString Unimplemented in T. (template line 9) Stack: [/usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281] [/usr/local/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm:458] [template:9] [/opt/rt3/lib/RT/Template_Overlay.pm:381] [/opt/rt3/lib/RT/Template_Overlay.pm:314] [/opt/rt3/lib/RT/Action/SendEmail.pm:245] [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184] [/opt/rt3/lib/RT/Scrip_Overlay.pm:390] [/opt/rt3/lib/RT/Scrip_Overlay.pm:337] [/opt/rt3/lib/RT/Transaction_Overlay.pm:168] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3737] [/opt/rt3/lib/RT/Ticket_Overlay.pm:586] [/opt/rt3/lib/RT/Interface/Email.pm:579] [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:32] [/opt/rt3/share/html/autohandler:49]'' Status: new Ticket Any help with this would be appreciated. From pzi at pzi.net Wed Jun 11 20:04:20 2003 From: pzi at pzi.net (Peter Ziobrzynski) Date: Wed, 11 Jun 2003 17:04:20 -0700 Subject: [rt-users] Got a packet bigger than 'max_allowed_packet' In-Reply-To: <3EE79992.8070400@pzi.net> References: <3EE79992.8070400@pzi.net> Message-ID: <3EE7C384.7010700@pzi.net> I will answer my own question: A classic case of RTFM - this parameter is the MySQL parameter that is set in /etc/my.cnf and by default is 1M and can be as big as 16M. Peter Ziobrzynski wrote: > Got the following error after somebody provided comment via email with > the attachement. Attachment was about 1.3MByte which is lower then the > limit of the message on my sendmail (sendmail.mc: O > MaxMessageSize=100000000) and rt (RT_SiteConfig.pm: > Set($MaxAttachmentSize , 10000000);). The ticket was processed three > more times in one hour intervals and then looping stopped. > Here is the error in /usr/local/rt3/var/log/rt.log: > > > [Wed Jun 11 00:36:00 2003] [debug]: Found a ticket ID. It's 2189 > (/usr/local/rt3/lib/RT/EmailParser.pm:261) > [Wed Jun 11 00:36:00 2003] [warning]: DBD::mysql::st execute failed: > Got a packet bigger than 'max_allowed_packet' at > /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 386. > (/usr/local/rt3/lib/RT.pm:226) > [Wed Jun 11 00:36:00 2003] [warning]: RT::Handle=HASH(0x99ecf60) > couldn't execute the query 'INSERT INTO Attachments (Subject, > ContentType, Filename, Headers, Creator, Parent, Created, ContentEncodi > ng, Content, TransactionId) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at > /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 393. > (/usr/local/rt3/lib/RT.pm:226) > > > Any ideas? Thanks > -Peter > -- Peter Ziobrzynski, mailto:pzi at pzi.net From carlson at mail.npd.ufsc.br Wed Jun 11 22:29:55 2003 From: carlson at mail.npd.ufsc.br (Augusto Castelan Carlson) Date: Wed, 11 Jun 2003 23:29:55 -0300 (BRT) Subject: [rt-users] creating (email) and replying a ticket problem Message-ID: Hi! I just installed Request Tracker 3.0.2. I had some problems that I found the solution searching at the mailing list archive. Now I have two problems that I could not find any help in the archives: 1) When I send an email to rt at domain, I receive Undelivered Mail Return to Sender: unknown user: "rt" To install and configured I followed the docs from the web site. 2) I can create a ticket using the web interface, but when I reply to the requester, the email is not sent. The /var/log/message output is: Jun 11 23:03:32 balantidium RT: Scrip 2 died. - Can't locate object method "output_prefix" via package "MIME::Parser" at /opt/rt3/lib/RT/Template_Overlay.pm line 327. Stack: [/opt/rt3/lib/RT/Template_Overlay.pm:327] [/opt/rt3/lib/RT/Action/SendEmail.pm:246] [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184] [/opt/rt3/lib/RT/Scrip_Overlay.pm:390] [/opt/rt3/lib/RT/Scrip_Overlay.pm:337] [/opt/rt3/lib/RT/Transaction_Overlay.pm:169] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738] [/opt/rt3/lib/RT/Ticket_Overlay.pm:587] [/opt/rt3/lib/RT/Interface/Web.pm:285] [/opt/rt3/share/html/Ticket/Display.html:70] [/opt/rt3/share/html/Ticket/Create.html:242] [/opt/rt3/share/html/autohandler:158] (/opt/rt3/lib/RT/Scrip_Overlay.pm:359) This output is repeated 5 times with different number for died in the first line (e.g. ...RT: Script X died. -....) I'm using Red Hat linux 9, postfix 1.1.11, perl 5.8.0, apache 2.0.40, mysql 3.23.56 Any tips? Thank you! -- Augusto Castelan Carlson From jesse at bestpractical.com Wed Jun 11 22:41:10 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 11 Jun 2003 22:41:10 -0400 Subject: [rt-users] creating (email) and replying a ticket problem In-Reply-To: References: Message-ID: <20030612024110.GY31317@fsck.com> Like everyone else who's reported this problem this week, the solution is to back down to a non-alpha version of MIME::Tools. On Wed, Jun 11, 2003 at 11:29:55PM -0300, Augusto Castelan Carlson wrote: > Hi! > > I just installed Request Tracker 3.0.2. I had some problems that I found > the solution searching at the mailing list archive. > Now I have two problems that I could not find any help in the archives: > > 1) When I send an email to rt at domain, I receive Undelivered Mail Return > to Sender: unknown user: "rt" > To install and configured I followed the docs from the web site. > > 2) I can create a ticket using the web interface, but when I reply to > the requester, the email is not sent. The /var/log/message output is: > > > Jun 11 23:03:32 balantidium RT: Scrip 2 died. - Can't locate object method > "output_prefix" via package "MIME::Parser" at > /opt/rt3/lib/RT/Template_Overlay.pm line 327. Stack: > [/opt/rt3/lib/RT/Template_Overlay.pm:327] > [/opt/rt3/lib/RT/Action/SendEmail.pm:246] > [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184] > [/opt/rt3/lib/RT/Scrip_Overlay.pm:390] > [/opt/rt3/lib/RT/Scrip_Overlay.pm:337] > [/opt/rt3/lib/RT/Transaction_Overlay.pm:169] > [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738] > [/opt/rt3/lib/RT/Ticket_Overlay.pm:587] > [/opt/rt3/lib/RT/Interface/Web.pm:285] > [/opt/rt3/share/html/Ticket/Display.html:70] > [/opt/rt3/share/html/Ticket/Create.html:242] > [/opt/rt3/share/html/autohandler:158] > (/opt/rt3/lib/RT/Scrip_Overlay.pm:359) > > This output is repeated 5 times with different number for died in the > first line (e.g. ...RT: Script X died. -....) > > I'm using Red Hat linux 9, postfix 1.1.11, perl 5.8.0, apache 2.0.40, > mysql 3.23.56 > > Any tips? > > Thank you! > -- > Augusto Castelan Carlson > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From carlson at mail.npd.ufsc.br Wed Jun 11 23:25:03 2003 From: carlson at mail.npd.ufsc.br (Augusto Castelan Carlson) Date: Thu, 12 Jun 2003 00:25:03 -0300 (BRT) Subject: [rt-users] creating (email) and replying a ticket problem In-Reply-To: <20030612024110.GY31317@fsck.com> Message-ID: On Wed, 11 Jun 2003, Jesse Vincent wrote: > Like everyone else who's reported this problem this week, the solution > is to back down to a non-alpha version of MIME::Tools. Wich is the best way to do that? I downloaded the version MIME-tools-6.200_01 from CPAN, but I get some errors when I try "make test". Thank you! Augusto From jesse at bestpractical.com Wed Jun 11 23:21:59 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 11 Jun 2003 23:21:59 -0400 Subject: [rt-users] creating (email) and replying a ticket problem In-Reply-To: References: <20030612024110.GY31317@fsck.com> Message-ID: <20030612032159.GA31317@fsck.com> 5.411 from cpan On Thu, Jun 12, 2003 at 12:25:03AM -0300, Augusto Castelan Carlson wrote: > On Wed, 11 Jun 2003, Jesse Vincent wrote: > > > Like everyone else who's reported this problem this week, the solution > > is to back down to a non-alpha version of MIME::Tools. > > Wich is the best way to do that? I downloaded the version > MIME-tools-6.200_01 from CPAN, but I get some errors when I try "make > test". > > Thank you! > > Augusto > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From lists at flothow.de Thu Jun 12 03:19:15 2003 From: lists at flothow.de (Sebastian Flothow) Date: Thu, 12 Jun 2003 09:19:15 +0200 Subject: [rt-users] queues in rt3 In-Reply-To: Message-ID: <2C48A77C-9CA6-11D7-A77B-000393B2BB20@flothow.de> > When a ticket is moved from one queue to another, is that ticket > "created" in the new queue? I am trying to have a script set up so > that when a ticket is moved to another queue, a notification is sent > out. A ticket is created only once, moving between queues is a different type oft transaction. So, basically, you need a ScripCondition which triggers on this transaction type. I think there was one in contrib for rt2, not sure whether there is for rt3. Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? From lincoln at unit.liu.se Thu Jun 12 05:23:26 2003 From: lincoln at unit.liu.se (Jonas Lincoln) Date: Thu, 12 Jun 2003 11:23:26 +0200 Subject: [rt-users] queues in rt3 References: <2C48A77C-9CA6-11D7-A77B-000393B2BB20@flothow.de> Message-ID: <3EE8468E.3040405@unit.liu.se> Use the condition On Queue Change (I think this comes with the standard installation, otherwise I can post the one I use). As ScripAction, you can use the following (mails everyone with right SeeQueue on that queue (the queue that the ticket is moved _to_) You probably want to insert into the database as well, table ScripActions. /lib/RT/Actions/NotifyQueue.pm: package RT::Action::NotifyQueue; require RT::Action::SendEmail; use strict; use vars qw/@ISA/; @ISA = qw(RT::Action::SendEmail); # {{{ sub SetRecipients =head2 SetRecipients Sets the recipients of this message to this ticket's Requestor. =cut sub SetRecipients { my $self=shift; my $QueueObj = $self->TicketObj->QueueObj; my $Users = new RT::Users($QueueObj->CurrentUser); $Users->WhoHaveRight(Right => 'SeeQueue', Object => $QueueObj); my @UserList = @{ $Users->ItemsArrayRef }; while (my $UserObj = shift @UserList) { push @{ $self->{'To'} },$UserObj->EmailAddress; } return (1); } # }}} # {{{ sub SetReturnAddress =head2 SetReturnAddress Set this message\'s return address to the apropriate queue address =cut sub SetReturnAddress { my $self = shift; my %args = ( is_comment => 0, @_ ); my $replyto; if ($args{'is_comment'}) { $replyto = $self->TicketObj->QueueObj->CommentAddress || $RT::CommentAddress; } else { $replyto = $self->TicketObj->QueueObj->CorrespondAddress || $RT::CorrespondAddress; } unless ($self->TemplateObj->MIMEObj->head->get('From')) { my $friendly_name = $self->TicketObj->QueueObj->Description || $self->TicketObj->QueueObj->Name; $friendly_name =~ s/"/\\"/g; $self->SetHeader('From', "\"$friendly_name\" <$replyto>"); } unless ($self->TemplateObj->MIMEObj->head->get('Reply-To')) { $self->SetHeader('Reply-To', "$replyto"); } } # }}} eval "require RT::Action::NotifyQueue_Local"; die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/NotifyQueue_Local.pm}); 1; Cheers, Jonas Sebastian Flothow wrote: >> When a ticket is moved from one queue to another, is that ticket >> "created" in the new queue? I am trying to have a script set up so >> that when a ticket is moved to another queue, a notification is sent out. > > > A ticket is created only once, moving between queues is a different type > oft transaction. So, basically, you need a ScripCondition which triggers > on this transaction type. I think there was one in contrib for rt2, not > sure whether there is for rt3. > > > > Sebastian > > -- > Sebastian Flothow > sebastian at flothow.de > > > Because it reverses the logical flow of conversation. > Why is top posting frowned upon? > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From marcus at mediaflex.no Thu Jun 12 06:56:52 2003 From: marcus at mediaflex.no (Marcus Ramberg) Date: Thu, 12 Jun 2003 12:56:52 +0200 Subject: [rt-users] Got a packet bigger than 'max_allowed_packet' In-Reply-To: <3EE7C384.7010700@pzi.net> Message-ID: <9349A7D3-9CC4-11D7-8814-000393108AFA@mediaflex.no> Does this mean that 16M is the biggest record mysql can handle? Ouch, I am in deep shit then. We use rt to recieve advertisements for a newspaper, and some attachments can be way more than 16 M. Anyone know a workaround for this? Marcus On torsdag, jun 12, 2003, at 02:04 Europe/Oslo, Peter Ziobrzynski wrote: > I will answer my own question: > A classic case of RTFM - this parameter is the MySQL parameter that is > set in /etc/my.cnf and by default is 1M and can be as big as 16M. > > > Peter Ziobrzynski wrote: > >> Got the following error after somebody provided comment via email >> with the attachement. Attachment was about 1.3MByte which is lower >> then the limit of the message on my sendmail (sendmail.mc: O >> MaxMessageSize=100000000) and rt (RT_SiteConfig.pm: >> Set($MaxAttachmentSize , 10000000);). The ticket was processed three >> more times in one hour intervals and then looping stopped. >> Here is the error in /usr/local/rt3/var/log/rt.log: >> >> >> [Wed Jun 11 00:36:00 2003] [debug]: Found a ticket ID. It's 2189 >> (/usr/local/rt3/lib/RT/EmailParser.pm:261) >> [Wed Jun 11 00:36:00 2003] [warning]: DBD::mysql::st execute failed: >> Got a packet bigger than 'max_allowed_packet' at >> /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 386. >> (/usr/local/rt3/lib/RT.pm:226) >> [Wed Jun 11 00:36:00 2003] [warning]: RT::Handle=HASH(0x99ecf60) >> couldn't execute the query 'INSERT INTO Attachments (Subject, >> ContentType, Filename, Headers, Creator, Parent, Created, >> ContentEncodi >> ng, Content, TransactionId) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at >> /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 393. >> (/usr/local/rt3/lib/RT.pm:226) >> >> >> Any ideas? Thanks >> -Peter >> > > > -- > Peter Ziobrzynski, mailto:pzi at pzi.net > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -- This e-mail has been protected by Song Networks' virus-scan service: http://www.securemail.no From bderm at derman.com Thu Jun 12 06:57:11 2003 From: bderm at derman.com (Bryan Derman) Date: Thu, 12 Jun 2003 03:57:11 -0700 Subject: [rt-users] SUEXEC wrapper Message-ID: I recently updated various perl components via CPAN. Upon restarting apache, I received the following message (repeated twice): Warning: User directive in requires SUEXEC wrapper. However, everything appears to still be working. What is the significance of this warning? Where does it come from? What does this imply (on Mac OS X)? (Enquiring minds want to know!) From lists at flothow.de Thu Jun 12 07:49:31 2003 From: lists at flothow.de (Sebastian Flothow) Date: Thu, 12 Jun 2003 13:49:31 +0200 Subject: [rt-users] Got a packet bigger than 'max_allowed_packet' In-Reply-To: <9349A7D3-9CC4-11D7-8814-000393108AFA@mediaflex.no> Message-ID: Am Donnerstag den, 12. Juni 2003, um 12:56, schrieb Marcus Ramberg: > Does this mean that 16M is the biggest record mysql can handle? With MySQL 3.23, yes. MySQL 4 can handle up to 2G, though I don't know what DBD::mysql supports. Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? From marcus at mediaflex.no Thu Jun 12 08:23:22 2003 From: marcus at mediaflex.no (Marcus Ramberg) Date: Thu, 12 Jun 2003 14:23:22 +0200 Subject: [rt-users] Got a packet bigger than 'max_allowed_packet' Message-ID: Hmm, I'm running MySQL 4, and still getting these errors on inserting a 25mb mail with max_allowed_packet set to 200MB Weirdness. Hmm, seems like http://groups.google.com/groups?q=mysql4+max+blob&hl=en&lr=&ie=UTF- 8&oe=utf-8&selm=balmqh%2416hu%241%40FreeBSD.csie.NCTU.edu.tw&rnum=1 describes an alternative approach to huge blobs. This seems to have some advantages over how RT is doing it today? Marcus On torsdag, jun 12, 2003, at 13:49 Europe/Oslo, Sebastian Flothow wrote: > Am Donnerstag den, 12. Juni 2003, um 12:56, schrieb Marcus Ramberg: >> Does this mean that 16M is the biggest record mysql can handle? > > With MySQL 3.23, yes. MySQL 4 can handle up to 2G, though I don't know > what DBD::mysql supports. > > > Sebastian > > -- > Sebastian Flothow > sebastian at flothow.de > > > Because it reverses the logical flow of conversation. > Why is top posting frowned upon? > -- This e-mail has been protected by Song Networks' virus-scan service: http://www.securemail.no From niels=rt at bakker.net Thu Jun 12 09:19:38 2003 From: niels=rt at bakker.net (Niels Bakker) Date: Thu, 12 Jun 2003 15:19:38 +0200 Subject: [rt-users] SUEXEC wrapper In-Reply-To: References: Message-ID: <20030612131938.GI89939@snowcrash.tpb.net> * bderm at derman.com (Bryan Derman) [Thu 12 Jun 2003, 13:00 CEST]: > I recently updated various perl components via CPAN. Upon restarting > apache, I received the following message (repeated twice): > > Warning: User directive in requires SUEXEC wrapper. > > However, everything appears to still be working. > > What is the significance of this warning? > > Where does it come from? > > What does this imply (on Mac OS X)? It means you're running Apache 2 and are expecting Apache 1 config semantics. See the special note at and for how to get 1.x-like behaviour with 2.0. -- Niels. -- From dlapsley at haystack.mit.edu Thu Jun 12 09:43:50 2003 From: dlapsley at haystack.mit.edu (David Lapsley) Date: Thu, 12 Jun 2003 09:43:50 -0400 Subject: [rt-users] creating (email) and replying a ticket problem In-Reply-To: Message-ID: Hi! Are you using sendmail? If so, you need to create a symbolic link to rt-mailgate in your /etc/smrsh directory (sendmail only executes commands that are in this directory). Otherwise, the line in your /etc/aliases file is not executed when you send an email to 'rt'. That will fix your undeliverable problem. Let me know how it goes. I am stuck at this point. The mail is delivered, but not stored in RT! Cheers, David. On Wednesday, Jun 11, 2003, at 22:29 US/Eastern, Augusto Castelan Carlson wrote: > Hi! > > I just installed Request Tracker 3.0.2. I had some problems that I > found > the solution searching at the mailing list archive. > Now I have two problems that I could not find any help in the archives: > > 1) When I send an email to rt at domain, I receive Undelivered Mail > Return > to Sender: unknown user: "rt" > To install and configured I followed the docs from the web site. > > 2) I can create a ticket using the web interface, but when I reply > to > the requester, the email is not sent. The /var/log/message output is: > > > Jun 11 23:03:32 balantidium RT: Scrip 2 died. - Can't locate object > method > "output_prefix" via package "MIME::Parser" at > /opt/rt3/lib/RT/Template_Overlay.pm line 327. Stack: > [/opt/rt3/lib/RT/Template_Overlay.pm:327] > [/opt/rt3/lib/RT/Action/SendEmail.pm:246] > [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184] > [/opt/rt3/lib/RT/Scrip_Overlay.pm:390] > [/opt/rt3/lib/RT/Scrip_Overlay.pm:337] > [/opt/rt3/lib/RT/Transaction_Overlay.pm:169] > [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738] > [/opt/rt3/lib/RT/Ticket_Overlay.pm:587] > [/opt/rt3/lib/RT/Interface/Web.pm:285] > [/opt/rt3/share/html/Ticket/Display.html:70] > [/opt/rt3/share/html/Ticket/Create.html:242] > [/opt/rt3/share/html/autohandler:158] > (/opt/rt3/lib/RT/Scrip_Overlay.pm:359) > > This output is repeated 5 times with different number for died in the > first line (e.g. ...RT: Script X died. -....) > > I'm using Red Hat linux 9, postfix 1.1.11, perl 5.8.0, apache 2.0.40, > mysql 3.23.56 > > Any tips? > > Thank you! > -- > Augusto Castelan Carlson > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > From carlson at npd.ufsc.br Thu Jun 12 09:47:11 2003 From: carlson at npd.ufsc.br (Augusto Castelan Carlson) Date: Thu, 12 Jun 2003 10:47:11 -0300 Subject: [rt-users] creating (email) and replying a ticket problem In-Reply-To: <20030612032159.GA31317@fsck.com> References: <20030612024110.GY31317@fsck.com> <20030612032159.GA31317@fsck.com> Message-ID: <3EE8845F.3070304@npd.ufsc.br> Jesse Vincent escreveu: >5.411 from cpan > I continue receiving Undelivered Mail Return to Sender: unknown user: "rt" when I try to create a ticket by email. When I create a ticket using the web interface, the requestors receive the auto reply mail, but some errors occurs at /var/log/messages: (creating a ticket) Jun 12 10:30:25 balantidium RT: #4/20 - Scrip 2 (/opt/rt3/lib/RT/Action/SendEmail.pm:91) Jun 12 10:30:35 balantidium RT: sent To: carlson at npd.ufsc.br Cc: Bcc: (/opt/rt3/lib/RT/Action/SendEmail.pm:217) Jun 12 10:30:35 balantidium RT: #4/20 - Scrip 3 (/opt/rt3/lib/RT/Action/SendEmail.pm:91) Jun 12 10:30:35 balantidium RT: No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:171) Jun 12 10:30:35 balantidium RT: Ticket 4 created in queue 'General' by root (/opt/rt3/lib/RT/Ticket_Overlay.pm:598) (replying a ticket) Jun 12 10:40:49 balantidium RT: RT::Scrip=HASH(0x984a400): Couldn't prepare Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338) Jun 12 10:40:49 balantidium RT: #5/26 - Scrip 4 (/opt/rt3/lib/RT/Action/SendEmail.pm:91) Jun 12 10:40:51 balantidium RT: No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:171) My alias at /etc/aliases: rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://rt.domain/" rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action comment --url http://rt.domain/" Thank you! Augusto > > >On Thu, Jun 12, 2003 at 12:25:03AM -0300, Augusto Castelan Carlson wrote: > > >>On Wed, 11 Jun 2003, Jesse Vincent wrote: >> >> >> >>>Like everyone else who's reported this problem this week, the solution >>>is to back down to a non-alpha version of MIME::Tools. >>> >>> From ivan.builes at uam.es Thu Jun 12 09:58:47 2003 From: ivan.builes at uam.es (=?ISO-8859-1?Q?Iv=E1n_Builes?=) Date: Thu, 12 Jun 2003 15:58:47 +0200 Subject: [rt-users] More issues on International characters Message-ID: <3EE88717.8020904@uam.es> We've upgraded to the last pre release and still have some probles with the encodings. We've noticed differences with several user mail agents: With Eudora, Outlook Express and Netscape Messenger (included in Netscape 7) everything goes well, but with webmail programs like Endymion mailman, Yahoo Email or Hotmail there are strange behaviours. Sending a mail with a Subject: ??? and some other international characters in the body gives different results. With Mailman you will see how the subject dissaperars in the tickets list and the body has a strange encoding. But the whole ticket is stored in the database, subject included. The same mail with mailman is seen with no subject, despite the fact it was stored, and RT does a good work displaying correctly the body. Hotmail messages arrive with correct body and subject, but we realized looking at the headers, the subject has a strange encoding. To sum up, looking at the Tickets and Transactions tables has show us that there are differences in the encoding stored at the database (MySQL). Does anyone has a clue? -- Iv?n Builes Victoria http://rincon.uam.es/dir?cw=691366577148437 From Harlan at mediaocean.com Thu Jun 12 10:00:52 2003 From: Harlan at mediaocean.com (Harlan at mediaocean.com) Date: Thu, 12 Jun 2003 10:00:52 -0400 Subject: [rt-users] Harlan Barnes is out of the office Message-ID: I will be out of the office starting 06/12/2003 and will not return until 06/17/2003. I am on vacation until Tuesday, June 17th, 2003. Please contact Jim Freeman for managerial issues with Production Operations. For all other issues, please send a ticket to ticket at mediaocean.com or call the On-Call Engineer at 404-879-2599. From marcus at mediaflex.no Thu Jun 12 10:19:32 2003 From: marcus at mediaflex.no (Marcus Ramberg) Date: Thu, 12 Jun 2003 16:19:32 +0200 Subject: [rt-users] Size issues. Message-ID: RT seems to have some very serious issues with large mails. I made a test mail of about 20 megs now, and sent it into our RT installation. Somehow, this ticket has not been created, but an autoreply has been generated to me. The debug log isn't very illuminating either. (No message about ticket creation, but a message about the New Ticket script being called.) We're running rt 3.0.3pre1 with mysql 4.0.13, and the max_allowed_packet is set to 200M. DBIx::SearchBuilder 0.86 Any hints? Kind of scary with autoreplies without tickets. Marcus -- This e-mail has been protected by Song Networks' virus-scan service: http://www.securemail.no From Greg.Hering at bench.com Thu Jun 12 10:16:55 2003 From: Greg.Hering at bench.com (Greg.Hering at bench.com) Date: Thu, 12 Jun 2003 09:16:55 -0500 Subject: [rt-users] RT 3.0.2 installation problem with Time:Hires Message-ID: <1E11D88103D7BF44AF240F64215087B302354719@al-ex01.al.bench.com> I have had problems like that when building the perl makefiles because of my LANG setting. It comes defaulted (for me) to LANG=en_US.UTF-8. If I change it to LANG=en_US then I don't get that problem. I wish I understood the reason for this, but this seems to work so I 'just do it'! I have to change it back to run 'make menuconfig' for kernel compiling or the 'menuconfig' doesn't display correctly. So I have them both in my ~/.bash_profile and I go back and forth, back and forth... :o( And you probably mean Perl 5.8.0, right? Gregory L. Hering (256) 722-6420 4807 Bradford Dr Benchmark Electronics, Inc. Hunvtsville, Al 35805 -----Original Message----- From: Pierre Carette [mailto:pierre at global-village.net] Sent: Wednesday, June 11, 2003 5:10 PM To: rt-users at lists.fsck.com Subject: [rt-users] RT 3.0.2 installation problem with Time:Hires I am trying to install RT 3.0.2. All my modules are installed except this one Time:Hires. I tried to compile 2 different version 1.47 and 1.48 with the same result: # perl Makefile.PL Configuring Time::HiRes... Checking for libraries... Checking for -lposix4... NOT found. You have no applicable extra libraries. Looking for gettimeofday()... found. Looking for setitimer()... found. Looking for getitimer()... found. You have interval timers (both setitimer and setitimer). Looking for ualarm()... found. Looking for usleep()... found. Looking for nanosleep()... found. You can mix subsecond sleeps with signals. Checking if your kit is complete... Looks good Writing Makefile for Time::HiRes Now you may issue 'make'. Do not forget also 'make test'. # make Makefile:91: *** missing separator. Stop. I looked at he Make file and there is weird things: installhtml1dir='' installhtml3dir='' installman1 ---> Line 91 INSTALLSITEBIN = /usr INSTALLVENDORBIN = /usr/bin' ---> one of the missing quotes ? I am using Perl 8.0 On RH Linux 8 Any Idea? Thanks, Pierre _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From pape-rt at inf.fu-berlin.de Thu Jun 12 10:44:10 2003 From: pape-rt at inf.fu-berlin.de (Dirk Pape) Date: Thu, 12 Jun 2003 16:44:10 +0200 Subject: [rt-users] changed semantics of global/queue rights from 3.0.2 to 3.0.3(pre) Message-ID: <2147483647.1055436250@eremix> Hello, I have globally granted right "OwnTicket" for role AdminCC. In 3.0.2 $queue->CurrentUserHasRight('OwnTicket') returned true, if the CurrentUser is an AdminCC of $queue. In 3.0.3pre2 it returns false, unless I explicitely grant "OwnTicket" to the AdminCC in the GroupRight panel of the queue. This seems to be a severe bug. Dirk. From pape-rt at inf.fu-berlin.de Thu Jun 12 11:06:40 2003 From: pape-rt at inf.fu-berlin.de (Dirk Pape) Date: Thu, 12 Jun 2003 17:06:40 +0200 Subject: [rt-users] changed semantics of global/queue rights from 3.0.2 to 3.0.3(pre) In-Reply-To: <2147483647.1055436250@eremix> References: <2147483647.1055436250@eremix> Message-ID: <2147483647.1055437600@eremix> Hello, --Am Donnerstag, 12. Juni 2003 16:44 Uhr +0200 schrieb Dirk Pape : > In 3.0.2 $queue->CurrentUserHasRight('OwnTicket') returned true, if the > CurrentUser is an AdminCC of $queue. > > In 3.0.3pre2 it returns false, unless I explicitely grant "OwnTicket" to > the AdminCC in the GroupRight panel of the queue. > > This seems to be a severe bug. could it be a consequence of this (in pre2 release notes) > 96 68 ACL HasRight system replaced with an algorithm that > does more looking ahead Dirk. From jesse at bestpractical.com Thu Jun 12 11:25:34 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 12 Jun 2003 11:25:34 -0400 Subject: [rt-users] changed semantics of global/queue rights from 3.0.2 to 3.0.3(pre) In-Reply-To: <2147483647.1055436250@eremix> References: <2147483647.1055436250@eremix> Message-ID: <20030612152534.GL31317@fsck.com> On Thu, Jun 12, 2003 at 04:44:10PM +0200, Dirk Pape wrote: > Hello, > > I have globally granted right "OwnTicket" for role AdminCC. > > In 3.0.2 $queue->CurrentUserHasRight('OwnTicket') returned true, if the > CurrentUser is an AdminCC of $queue. > > In 3.0.3pre2 it returns false, unless I explicitely grant "OwnTicket" to > the AdminCC in the GroupRight panel of the queue. > > This seems to be a severe bug. Indeed. Expect to see it fixed in 3.0.3pre4 > Dirk. > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From bruce_campbell at ripe.net Thu Jun 12 11:29:52 2003 From: bruce_campbell at ripe.net (Bruce Campbell) Date: Thu, 12 Jun 2003 17:29:52 +0200 (CEST) Subject: [rt-users] rt-mailgate segfaulting (was: rt-mailgate exiting with status 11) In-Reply-To: <20030611094516.GA18470@daedalus.andrew.net.au> Message-ID: On Wed, 11 Jun 2003, Andrew Pollock wrote: > On Wed, Jun 11, 2003 at 06:44:03PM +1000, Andrew Pollock wrote: > > I've done some debugging on this and gotten to the point where I don't > > understand the internals of RT enough to continue. Its easy. Simply invite the author of RT for dinner, slurp out his brain, and you're done. Best to put one back in or otherwise he might notice. > > >From the debugging code I've inserted, I'm seeing RT::Attachment::Create > > called three times, and it's within the third call, where it appears about > > to call RT::Attachment::Create for a fourth time, that it seems to be > > segfaulting. > Furthermore, I just figured out how all that SUPER stuff works, and it > appears to be inside DBIx::SearchBuilder::Record::Cachable (or something > along those lines) that's falling over. Sheesh, this is a voyage of > discovery... Before scrounging around in DBIx::SB, you probably want to see the size of the attachment that its about to create (and whether all arguments to Create are defined etc) to see if you're running into, say, packet size problems with MySQL. You might also want to inspect the MySQL query log, and see how much of the query is getting there (ie, segfault before or after it invokes the update?). -- Bruce Campbell RIPE Systems/Network Engineer NCC www.ripe.net - PGP562C8B1B Operations/Security From pape-rt at inf.fu-berlin.de Thu Jun 12 11:59:24 2003 From: pape-rt at inf.fu-berlin.de (Dirk Pape) Date: Thu, 12 Jun 2003 17:59:24 +0200 Subject: [rt-users] changed semantics of global/queue rights from 3.0.2 to 3.0.3(pre) In-Reply-To: <20030612152534.GL31317@fsck.com> References: <2147483647.1055436250@eremix> <20030612152534.GL31317@fsck.com> Message-ID: <2147483647.1055440764@eremix> Hello Jesse, --Am Donnerstag, 12. Juni 2003 11:25 Uhr -0400 schrieb Jesse Vincent : > Indeed. Expect to see it fixed in 3.0.3pre4 when do you expect it to come? I ask, because I scheduled to go productive with RT today, after I verified that most of my problems with RT 3.0.2 has gone with 3.0.3pre2. But now I stopped in last minute. If you have a patch for this issue, before relase of pre4, could you send it to me. Thanks, Dirk. From marcus at mediaflex.no Thu Jun 12 12:17:11 2003 From: marcus at mediaflex.no (Marcus Ramberg) Date: Thu, 12 Jun 2003 18:17:11 +0200 Subject: [rt-users] Size issues. In-Reply-To: <1055428068.3665.454.camel@hal9000.internal.onramp.ca> Message-ID: <5275EFE1-9CF1-11D7-991A-000A956D773E@mediaflex.no> On torsdag, jun 12, 2003, at 16:27 Europe/Oslo, Mick Szucs wrote: > On Thu, 2003-06-12 at 10:19, Marcus Ramberg wrote: >> Any hints? Kind of scary with autoreplies without tickets. > Out of curiousity, what environment are you running under? What > distro? We are using Debian Linux on Intel. Marcus From checkpoint at ozbergs.com Thu Jun 12 12:29:24 2003 From: checkpoint at ozbergs.com (Stevo) Date: Thu, 12 Jun 2003 09:29:24 -0700 Subject: [rt-users] Reopening of Closed Tickets References: <063c01c32f65$746f4f00$0a02010a@renditionnetworks.com> Message-ID: <08e901c330ff$c9195460$0a02010a@renditionnetworks.com> So does anyone have any idea on this question?? --Stevo ----- Original Message ----- From: Stevo To: rt-users at lists.fsck.com Sent: Tuesday, June 10, 2003 8:32 AM Subject: [rt-users] Reopening of Closed Tickets Hey List, I've been trying to work out how to prevent RT from re-opening an already closed ticket when I add some comments to it... I have a bunch of customer tickets that I want to add more info too after they have been closed (like a bug id for example) and I don't want the ticket re-opened... Can this be done?! --Stevo -------------- next part -------------- An HTML attachment was scrubbed... URL: From pierre at global-village.net Thu Jun 12 13:43:57 2003 From: pierre at global-village.net (Pierre Carette) Date: Thu, 12 Jun 2003 10:43:57 -0700 Subject: [rt-users] RT 3.0.2 installation problem with Time:Hires In-Reply-To: <1E11D88103D7BF44AF240F64215087B302354718@al-ex01.al.bench.com> Message-ID: Yes Perl 5.8.0. It is working now. Thanks for your help, Pierre -----Original Message----- From: Greg.Hering at bench.com [mailto:Greg.Hering at bench.com] Sent: Thursday, June 12, 2003 7:16 AM To: pierre at global-village.net Subject: RE: [rt-users] RT 3.0.2 installation problem with Time:Hires I have had problems like that when building the perl makefiles because of my LANG setting. It comes defaulted (for me) to LANG=en_US.UTF-8. If I change it to LANG=en_US then I don't get that problem. I wish I understood the reason for this, but this seems to work so I 'just do it'! I have to change it back to run 'make menuconfig' for kernel compiling or the 'menuconfig' doesn't display correctly. So I have them both in my ~/.bash_profile and I go back and forth, back and forth... :o( And you probably mean Perl 5.8.0, right? Gregory L. Hering (256) 722-6420 4807 Bradford Dr Benchmark Electronics, Inc. Hunvtsville, Al 35805 -----Original Message----- From: Pierre Carette [mailto:pierre at global-village.net] Sent: Wednesday, June 11, 2003 5:10 PM To: rt-users at lists.fsck.com Subject: [rt-users] RT 3.0.2 installation problem with Time:Hires I am trying to install RT 3.0.2. All my modules are installed except this one Time:Hires. I tried to compile 2 different version 1.47 and 1.48 with the same result: # perl Makefile.PL Configuring Time::HiRes... Checking for libraries... Checking for -lposix4... NOT found. You have no applicable extra libraries. Looking for gettimeofday()... found. Looking for setitimer()... found. Looking for getitimer()... found. You have interval timers (both setitimer and setitimer). Looking for ualarm()... found. Looking for usleep()... found. Looking for nanosleep()... found. You can mix subsecond sleeps with signals. Checking if your kit is complete... Looks good Writing Makefile for Time::HiRes Now you may issue 'make'. Do not forget also 'make test'. # make Makefile:91: *** missing separator. Stop. I looked at he Make file and there is weird things: installhtml1dir='' installhtml3dir='' installman1 ---> Line 91 INSTALLSITEBIN = /usr INSTALLVENDORBIN = /usr/bin' ---> one of the missing quotes ? I am using Perl 8.0 On RH Linux 8 Any Idea? Thanks, Pierre _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From pzi at pzi.net Thu Jun 12 13:30:27 2003 From: pzi at pzi.net (Peter Ziobrzynski) Date: Thu, 12 Jun 2003 10:30:27 -0700 Subject: [rt-users] Got a packet bigger than 'max_allowed_packet' In-Reply-To: References: Message-ID: <3EE8B8B3.3090401@pzi.net> ||Here is a quote from 4.x mysql manual: max_allowed_packet|| The maximum size of one packet. The message buffer is initialized to |net_buffer_length| bytes, but can grow up to |max_allowed_packet| bytes when needed. This value by default is small, to catch big (possibly wrong) packets. You must increase this value if you are using big |BLOB| columns. It should be as big as the biggest |BLOB| you want to use. The current protocol limits |max_allowed_packet| to 16M. Sebastian Flothow wrote: > Am Donnerstag den, 12. Juni 2003, um 12:56, schrieb Marcus Ramberg: > >> Does this mean that 16M is the biggest record mysql can handle? > > > With MySQL 3.23, yes. MySQL 4 can handle up to 2G, though I don't know > what DBD::mysql supports. > > > Sebastian > > -- > Sebastian Flothow > sebastian at flothow.de > > > Because it reverses the logical flow of conversation. > Why is top posting frowned upon? > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- Peter Ziobrzynski, mailto:pzi at pzi.net From pzi at pzi.net Thu Jun 12 13:38:29 2003 From: pzi at pzi.net (Peter Ziobrzynski) Date: Thu, 12 Jun 2003 10:38:29 -0700 Subject: [rt-users] Got a packet bigger than 'max_allowed_packet' In-Reply-To: <3EE8B8B3.3090401@pzi.net> References: <3EE8B8B3.3090401@pzi.net> Message-ID: <3EE8BA95.7020208@pzi.net> oops, I was quoting from 4.0.0alpha manual on my disk. I went to internet http://www.mysql.com/documentation/mysql/bychapter/manual_MySQL_Database_Administration.html#MySQL_Database_Administration updated copy and see 1G as the limit. Here is the quote: |max_allowed_packet| The maximum size of one packet. The message buffer is initialised to |net_buffer_length| bytes, but can grow up to |max_allowed_packet| bytes when needed. This value by default is small, to catch big (possibly wrong) packets. You must increase this value if you are using big |BLOB| columns. It should be as big as the biggest |BLOB| you want to use. The protocol limits for |max_allowed_packet| is 16M in MySQL 3.23 and 1G in MySQL 4.0. Peter Ziobrzynski wrote: > ||Here is a quote from 4.x mysql manual: > > max_allowed_packet|| > The maximum size of one packet. The message buffer is initialized to > |net_buffer_length| bytes, but can grow up to |max_allowed_packet| > bytes when needed. This value by default is small, to catch big > (possibly wrong) packets. You must increase this value if you are > using big |BLOB| columns. It should be as big as the biggest |BLOB| > you want to use. The current protocol limits |max_allowed_packet| to > 16M. > > > Sebastian Flothow wrote: > >> Am Donnerstag den, 12. Juni 2003, um 12:56, schrieb Marcus Ramberg: >> >>> Does this mean that 16M is the biggest record mysql can handle? >> >> >> >> With MySQL 3.23, yes. MySQL 4 can handle up to 2G, though I don't >> know what DBD::mysql supports. >> >> >> Sebastian >> >> -- >> Sebastian Flothow >> sebastian at flothow.de >> >> > Because it reverses the logical flow of conversation. >> Why is top posting frowned upon? >> >> _______________________________________________ >> rt-users mailing list >> rt-users at lists.fsck.com >> http://lists.fsck.com/mailman/listinfo/rt-users >> >> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm >> > > -- Peter Ziobrzynski, mailto:pzi at pzi.net From laurent.vaills at dms.at Thu Jun 12 14:11:50 2003 From: laurent.vaills at dms.at (Laurent Vaills) Date: 12 Jun 2003 20:11:50 +0200 Subject: [rt-users] RT 3.0 install problem with Apache::Request on RedHat 7.3 In-Reply-To: References: Message-ID: <1055441513.5663.60.camel@neo.sophia.dms.at> Hi all. I have exactly the same on a fresh install of Redhat 7.3 with all the updates. I tried to install Apache::Request manually and said no when it asks to inspect the current config file but that doesn't work. I got this error : Running make test make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/c' make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/c' make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Request' make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Request' make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Cookie' make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Cookie' t/httpd -f `pwd`/t/httpd.conf Syntax error on line 15 of /root/.cpan/build/libapreq-1.1/t/httpd.conf: Invalid command 'TypesConfig', perhaps mis-spelled or defined by a module not included in the server configuration make: *** [start_httpd] Error 1 /usr/bin/make test -- NOT OK Running make install make test had returned bad status, won't install without force Do you have any suggestions ? best regards, Laurent. On Tue, 2003-04-01 at 12:17, shimi wrote: > > that happend to me too > > just install it manually... > > i.e. perl -MCPAN -e 'install Apache::Request' > > and when it asks wether to inspect the current config file, say NO > > - shimi > > On 31 Mar 2003, Curtis Rempel wrote: > > > Hi, > > > > I'm attempting an install of RT 3.0 on RedHat 7.3 (out of the box > > configuration with RPMS, no tarballs) > > > > [root at vault rt-3-0-0]# rpm -qa | grep apache > > apache-devel-1.3.23-11 > > apache-1.3.23-11 > > [root at vault rt-3-0-0]# rpm -qa | grep perl > > perl-DB_File-1.75-34.99.6 > > perl-HTML-Parser-3.26-2 > > perl-Parse-Yapp-1.05-15 > > perl-XML-Encoding-1.01-9 > > perl-XML-Dumper-0.4-12 > > mod_perl-1.26-5 > > perl-SGMLSpm-1.03ii-4 > > perl-5.6.1-34.99.6 > > perl-CPAN-1.59_54-34.99.6 > > perl-NDBM_File-1.75-34.99.6 > > perl-DateManip-5.40-15 > > perl-HTML-Tagset-3.03-14 > > perl-libnet-1.0901-17 > > perl-MIME-Base64-2.12-14 > > perl-Storable-1.0.14-15 > > perl-libwww-perl-5.63-9 > > perl-XML-Grove-0.46alpha-11 > > perl-libxml-perl-0.07-14 > > perl-XML-Twig-2.02-9 > > perl-DBD-MySQL-1.2219-6 > > perl-CGI-2.752-34.99.6 > > groff-perl-1.17.2-12 > > perl-Digest-MD5-2.16-15 > > perl-libxml-enno-1.02-15 > > perl-URI-1.17-16 > > perl-XML-Parser-2.30-15 > > perl-Crypt-SSLeay-0.35-15 > > perl-DBI-1.21-1 > > [root at vault rt-3-0-0]# rpm -qa | grep php > > php-ldap-4.1.2-7 > > php-devel-4.1.2-7 > > asp2php-0.76.2-1 > > php-4.1.2-7 > > [root at vault rt-3-0-0]# > > > > > > The only glitch thus far is with Apache::Request which fails its tests > > for some reason which is not apparent to me. Attached dependency > > install session follows. > > > > I suspect that perhaps my /etc/httpd/conf/httpd.conf needs some > > adjustments but I can't be sure. I can include parts of it if required > > to help troubleshoot. > > > > Any pointers anybody might have would be greatly appreciated! > > > > Thanks, > > > > Curtis > > > > > > [root at vault rt-3-0-0]# perl sbin/rt-test-dependencies --with-mysql > > --with-modperl1 --install > > I18N-COMPAT dependencies: > > Text::Iconv ...found > > Encode::compat 0.04...found > > MASON dependencies: > > Params::Validate 0.02...found > > Cache::Cache ...found > > Exception::Class ...found > > HTML::Mason 1.16...found > > MLDBM ...found > > Errno ...found > > FreezeThaw ...found > > Digest::MD5 ...found > > CGI::Cookie 1.20...found > > Storable ...found > > Apache::Session 1.53...found > > CLI dependencies: > > Getopt::Long 2.24...found > > MYSQL dependencies: > > DBD::mysql 2.0416...found > > DEV dependencies: > > Regexp::Common ...found > > Time::HiRes ...found > > Test::Inline ...found > > WWW::Mechanize ...found > > MODPERL1 dependencies: > > CGI ...found > > Apache::Request ...MISSING > > Going to read /root/.cpan/Metadata > > Database was generated on Mon, 31 Mar 2003 11:45:27 GMT > > Running install for module Apache::Request > > Running make for J/JI/JIMW/libapreq-1.1.tar.gz > > > > CPAN: MD5 security checks disabled because MD5 not installed. > > Please consider installing the MD5 module. > > > > Scanning cache /root/.cpan/build for sizes > > libapreq-1.1/ > > libapreq-1.1/c/ > > libapreq-1.1/c/Makefile.noperl > > libapreq-1.1/c/apache_cookie.c > > libapreq-1.1/c/Makefile.PL > > libapreq-1.1/c/apache_multipart_buffer.c > > libapreq-1.1/c/apache_request.h > > libapreq-1.1/c/Makefile.am > > libapreq-1.1/c/apache_request.c > > libapreq-1.1/c/apache_cookie.h > > libapreq-1.1/c/Makefile.in > > libapreq-1.1/c/apache_multipart_buffer.h > > libapreq-1.1/t/ > > libapreq-1.1/t/inherit.t > > libapreq-1.1/t/request.t > > libapreq-1.1/t/apreq/ > > libapreq-1.1/t/apreq/request.t > > libapreq-1.1/t/apreq/big_input.t > > libapreq-1.1/t/apreq/cookie.t > > libapreq-1.1/t/api.pl > > libapreq-1.1/t/request-param.pl > > libapreq-1.1/t/response/ > > libapreq-1.1/t/response/TestApReq/ > > libapreq-1.1/t/response/TestApReq/cookie.pm > > libapreq-1.1/t/response/TestApReq/request.pm > > libapreq-1.1/t/response/TestApReq/big_input.pm > > libapreq-1.1/t/book.gif > > libapreq-1.1/t/TEST.win32 > > libapreq-1.1/t/httpd.conf > > libapreq-1.1/t/request-inherit.pl > > libapreq-1.1/t/httpd.conf.win32 > > libapreq-1.1/t/request-cookie.pl > > libapreq-1.1/t/cookie.t > > libapreq-1.1/t/request-upload.pl > > libapreq-1.1/t/TEST.PL > > libapreq-1.1/Changes > > libapreq-1.1/Cookie/ > > libapreq-1.1/Cookie/Cookie.xs > > libapreq-1.1/Cookie/Cookie.pm > > libapreq-1.1/Cookie/Makefile.PL > > libapreq-1.1/MANIFEST > > libapreq-1.1/typemap > > libapreq-1.1/aclocal.m4 > > libapreq-1.1/patches/ > > libapreq-1.1/patches/README > > libapreq-1.1/patches/apache-1.3+apreq.patch > > libapreq-1.1/eg/ > > libapreq-1.1/eg/perl/ > > libapreq-1.1/eg/perl/file_upload.pl > > libapreq-1.1/eg/perl/cookie.pl > > libapreq-1.1/eg/c/ > > libapreq-1.1/eg/c/testapreq/ > > libapreq-1.1/eg/c/testapreq/Makefile.apxs > > libapreq-1.1/eg/c/testapreq/mod_testapreq.c > > libapreq-1.1/eg/c/testapreq/mod_testapreq.module > > libapreq-1.1/eg/c/testapreq/Makefile.tmpl > > libapreq-1.1/patch > > libapreq-1.1/ltmain.sh > > libapreq-1.1/config.guess > > libapreq-1.1/Request/ > > libapreq-1.1/Request/Request.pm > > libapreq-1.1/Request/Makefile.PL > > libapreq-1.1/Request/Request.xs > > libapreq-1.1/configure.in > > libapreq-1.1/libapreq.pod > > libapreq-1.1/CREDITS > > libapreq-1.1/configure > > libapreq-1.1/acinclude.m4 > > libapreq-1.1/README > > libapreq-1.1/LICENSE > > libapreq-1.1/depcomp > > libapreq-1.1/lib/ > > libapreq-1.1/lib/Apache/ > > libapreq-1.1/lib/Apache/libapreq.pm > > libapreq-1.1/autom4te-2.53.cache/ > > libapreq-1.1/autom4te-2.53.cache/traces.0 > > libapreq-1.1/autom4te-2.53.cache/output.0 > > libapreq-1.1/autom4te-2.53.cache/requests > > libapreq-1.1/config.sub > > libapreq-1.1/missing > > libapreq-1.1/Makefile.in > > libapreq-1.1/install-sh > > libapreq-1.1/mkinstalldirs > > libapreq-1.1/INSTALL.MacOSX > > libapreq-1.1/ToDo > > libapreq-1.1/BUILD.sh > > libapreq-1.1/Makefile.am > > libapreq-1.1/INSTALL > > libapreq-1.1/Makefile.PL > > Removing previously used /root/.cpan/build/libapreq-1.1 > > > > CPAN.pm: Going to build J/JI/JIMW/libapreq-1.1.tar.gz > > > > > > For testing purposes, please give the full path to an httpd > > with mod_perl enabled. The path defaults to $ENV{APACHE}, if present. > > [/usr/sbin/httpd] ('!' to skip): > > Search existing config file for dynamic module dependencies? [y]: > > Config file [/etc/httpd/conf/httpd.conf]: > > Adding the following dynamic config lines: > > LoadModule vhost_alias_module /etc/httpd/modules/mod_vhost_alias.so > > LoadModule bandwidth_module /etc/httpd/modules/mod_bandwidth.so > > LoadModule throttle_module /etc/httpd/modules/mod_throttle.so > > LoadModule env_module /etc/httpd/modules/mod_env.so > > LoadModule config_log_module /etc/httpd/modules/mod_log_config.so > > LoadModule agent_log_module /etc/httpd/modules/mod_log_agent.so > > LoadModule referer_log_module /etc/httpd/modules/mod_log_referer.so > > LoadModule mime_module /etc/httpd/modules/mod_mime.so > > LoadModule negotiation_module /etc/httpd/modules/mod_negotiation.so > > LoadModule status_module /etc/httpd/modules/mod_status.so > > LoadModule info_module /etc/httpd/modules/mod_info.so > > LoadModule includes_module /etc/httpd/modules/mod_include.so > > LoadModule autoindex_module /etc/httpd/modules/mod_autoindex.so > > LoadModule dir_module /etc/httpd/modules/mod_dir.so > > LoadModule cgi_module /etc/httpd/modules/mod_cgi.so > > LoadModule asis_module /etc/httpd/modules/mod_asis.so > > LoadModule imap_module /etc/httpd/modules/mod_imap.so > > LoadModule action_module /etc/httpd/modules/mod_actions.so > > LoadModule userdir_module /etc/httpd/modules/mod_userdir.so > > LoadModule alias_module /etc/httpd/modules/mod_alias.so > > LoadModule rewrite_module /etc/httpd/modules/mod_rewrite.so > > LoadModule access_module /etc/httpd/modules/mod_access.so > > LoadModule auth_module /etc/httpd/modules/mod_auth.so > > LoadModule anon_auth_module /etc/httpd/modules/mod_auth_anon.so > > LoadModule db_auth_module /etc/httpd/modules/mod_auth_db.so > > LoadModule expires_module /etc/httpd/modules/mod_expires.so > > LoadModule headers_module /etc/httpd/modules/mod_headers.so > > LoadModule setenvif_module /etc/httpd/modules/mod_setenvif.so > > LoadModule perl_module /etc/httpd/modules/libperl.so > > LoadModule php4_module /etc/httpd/modules/libphp4.so > > LoadModule dav_module /etc/httpd/modules/libdav.so > > LoadModule roaming_module /etc/httpd/modules/mod_roaming.so > > LoadModule ssl_module /etc/httpd/modules/libssl.so > > LoadModule put_module /etc/httpd/modules/mod_put.so > > LoadModule python_module /etc/httpd/modules/mod_python.so > > LoadModule bandwidth_module /usr/lib/apache/mod_bandwidth.so > > AddModule mod_vhost_alias.c > > AddModule mod_bandwidth.c > > AddModule mod_throttle.c > > AddModule mod_env.c > > AddModule mod_log_config.c > > AddModule mod_log_agent.c > > AddModule mod_log_referer.c > > AddModule mod_mime.c > > AddModule mod_negotiation.c > > AddModule mod_status.c > > AddModule mod_info.c > > AddModule mod_include.c > > AddModule mod_autoindex.c > > AddModule mod_dir.c > > AddModule mod_cgi.c > > AddModule mod_asis.c > > AddModule mod_imap.c > > AddModule mod_actions.c > > AddModule mod_userdir.c > > AddModule mod_alias.c > > AddModule mod_rewrite.c > > AddModule mod_access.c > > AddModule mod_auth.c > > AddModule mod_auth_anon.c > > AddModule mod_auth_db.c > > AddModule mod_expires.c > > AddModule mod_headers.c > > AddModule mod_so.c > > AddModule mod_setenvif.c > > AddModule mod_perl.c > > AddModule mod_dav.c > > AddModule mod_roaming.c > > AddModule mod_ssl.c > > AddModule mod_put.c > > AddModule mod_python.c > > User to run tests under [nobody]: > > Group to run tests under [nobody]: > > Port to run tests under [8228]: > > Checking if your kit is complete... > > Looks good > > Writing Makefile for libapreq > > mkdir ../blib > > mkdir ../blib/arch > > mkdir ../blib/arch/auto > > mkdir ../blib/arch/auto/libapreq > > Warning: -L../blib/arch/auto/libapreq changed to > > -L/root/.cpan/build/libapreq-1.1/Request/../blib/arch/auto/libapreq > > Writing Makefile for Apache::Request > > Warning: -L../blib/arch/auto/libapreq changed to > > -L/root/.cpan/build/libapreq-1.1/Cookie/../blib/arch/auto/libapreq > > Writing Makefile for Apache::Cookie > > Writing Makefile for libapreq > > cp libapreq.pod blib/lib/libapreq.pod > > cp lib/Apache/libapreq.pm blib/lib/Apache/libapreq.pm > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/c' > > gcc -c -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include/modules/perl -I/usr/include/apache -I/usr/include/apache -fno-strict-aliasing -I/usr/local/include -O2 -march=i386 -mcpu=i686 -DVERSION=\"0.10\" -DXS_VERSION=\"0.10\" -fPIC -I/usr/lib/perl5/5.6.1/i386-linux/CORE apache_request.c > > gcc -c -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include/modules/perl -I/usr/include/apache -I/usr/include/apache -fno-strict-aliasing -I/usr/local/include -O2 -march=i386 -mcpu=i686 -DVERSION=\"0.10\" -DXS_VERSION=\"0.10\" -fPIC -I/usr/lib/perl5/5.6.1/i386-linux/CORE apache_cookie.c > > gcc -c -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include/modules/perl -I/usr/include/apache -I/usr/include/apache -fno-strict-aliasing -I/usr/local/include -O2 -march=i386 -mcpu=i686 -DVERSION=\"0.10\" -DXS_VERSION=\"0.10\" -fPIC -I/usr/lib/perl5/5.6.1/i386-linux/CORE apache_multipart_buffer.c > > rm -rf ../blib/arch/auto/libapreq/libapreq.a > > /usr/bin/ar cr ../blib/arch/auto/libapreq/libapreq.a apache_request.o > > apache_cookie.o apache_multipart_buffer.o && : > > ../blib/arch/auto/libapreq/libapreq.a > > chmod 755 ../blib/arch/auto/libapreq/libapreq.a > > cp apache_cookie.h ../blib/arch/auto/libapreq/include/apache_cookie.h > > cp apache_multipart_buffer.h > > ../blib/arch/auto/libapreq/include/apache_multipart_buffer.h > > cp apache_request.h ../blib/arch/auto/libapreq/include/apache_request.h > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/c' > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Request' > > cp Request.pm ../blib/lib/Apache/Request.pm > > /usr/bin/perl -I/usr/lib/perl5/5.6.1/i386-linux -I/usr/lib/perl5/5.6.1 > > /usr/lib/perl5/5.6.1/ExtUtils/xsubpp -typemap > > /usr/lib/perl5/5.6.1/ExtUtils/typemap -typemap > > /usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/typemap > > Request.xs > Request.xsc && mv Request.xsc Request.c > > gcc -c -I../c > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include/modules/perl -I/usr/include/apache -I/usr/include/apache -fno-strict-aliasing -I/usr/local/include -O2 -march=i386 -mcpu=i686 -DVERSION=\"1.1\" -DXS_VERSION=\"1.1\" -fPIC -I/usr/lib/perl5/5.6.1/i386-linux/CORE Request.c > > Running Mkbootstrap for Apache::Request () > > chmod 644 Request.bs > > rm -f ../blib/arch/auto/Apache/Request/Request.so > > LD_RUN_PATH="/root/.cpan/build/libapreq-1.1/Request/../blib/arch/auto/libapreq" gcc -shared -L/usr/local/lib Request.o -o ../blib/arch/auto/Apache/Request/Request.so -L/root/.cpan/build/libapreq-1.1/Request/../blib/arch/auto/libapreq -lapreq > > chmod 755 ../blib/arch/auto/Apache/Request/Request.so > > cp Request.bs ../blib/arch/auto/Apache/Request/Request.bs > > chmod 644 ../blib/arch/auto/Apache/Request/Request.bs > > Manifying ../blib/man3/Apache::Request.3pm > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Request' > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Cookie' > > cp Cookie.pm ../blib/lib/Apache/Cookie.pm > > /usr/bin/perl -I/usr/lib/perl5/5.6.1/i386-linux -I/usr/lib/perl5/5.6.1 > > /usr/lib/perl5/5.6.1/ExtUtils/xsubpp -typemap > > /usr/lib/perl5/5.6.1/ExtUtils/typemap -typemap > > /usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/typemap > > Cookie.xs > Cookie.xsc && mv Cookie.xsc Cookie.c > > gcc -c -I../c > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include/modules/perl -I/usr/include/apache -I/usr/include/apache -fno-strict-aliasing -I/usr/local/include -O2 -march=i386 -mcpu=i686 -DVERSION=\"1.1\" -DXS_VERSION=\"1.1\" -fPIC -I/usr/lib/perl5/5.6.1/i386-linux/CORE Cookie.c > > Running Mkbootstrap for Apache::Cookie () > > chmod 644 Cookie.bs > > rm -f ../blib/arch/auto/Apache/Cookie/Cookie.so > > LD_RUN_PATH="/root/.cpan/build/libapreq-1.1/Cookie/../blib/arch/auto/libapreq" gcc -shared -L/usr/local/lib Cookie.o -o ../blib/arch/auto/Apache/Cookie/Cookie.so -L/root/.cpan/build/libapreq-1.1/Cookie/../blib/arch/auto/libapreq -lapreq > > chmod 755 ../blib/arch/auto/Apache/Cookie/Cookie.so > > cp Cookie.bs ../blib/arch/auto/Apache/Cookie/Cookie.bs > > chmod 644 ../blib/arch/auto/Apache/Cookie/Cookie.bs > > Manifying ../blib/man3/Apache::Cookie.3pm > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Cookie' > > Manifying blib/man3/libapreq.3pm > > Manifying blib/man3/Apache::libapreq.3pm > > /usr/bin/make -- OK > > Running make test > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/c' > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/c' > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Request' > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Request' > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Cookie' > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Cookie' > > t/httpd -f `pwd`/t/httpd.conf > > [Mon Mar 31 18:30:26 2003] [warn] module bandwidth_module is already > > loaded, skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_vhost_alias.c is already > > added, skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_bandwidth.c is already > > added, skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_throttle.c is already > > added, skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_env.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_log_config.c is already > > added, skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_log_agent.c is already > > added, skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_log_referer.c is already > > added, skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_mime.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_negotiation.c is already > > added, skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_status.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_info.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_include.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_autoindex.c is already > > added, skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_dir.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_cgi.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_asis.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_imap.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_actions.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_userdir.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_alias.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_rewrite.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_access.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_auth.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_auth_anon.c is already > > added, skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_auth_db.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_expires.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_headers.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_so.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_setenvif.c is already > > added, skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_perl.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_dav.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_roaming.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_ssl.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_put.c is already added, > > skipping > > [Mon Mar 31 18:30:26 2003] [warn] module mod_python.c is already added, > > skipping > > PERL_DL_NONLAZY=1 PORT=8228 /usr/bin/perl -Iblib/arch -Iblib/lib > > -I/usr/lib/perl5/5.6.1/i386-linux -I/usr/lib/perl5/5.6.1 -e 'use > > Test::Harness qw(&runtests $verbose); $verbose=0; runtests @ARGV;' t/*.t > > t/cookie.....skipped > > all skipped: no reason given > > t/inherit....FAILED test 1 > > Failed 1/1 tests, 0.00% okay > > t/request....FAILED tests 1-10 > > Failed 10/10 tests, 0.00% okay > > Failed Test Stat Wstat Total Fail Failed List of Failed > > ------------------------------------------------------------------------------- > > t/inherit.t 1 1 100.00% 1 > > t/request.t 10 10 100.00% 1-10 > > 1 test skipped. > > Failed 2/3 test scripts, 33.33% okay. 11/11 subtests failed, 0.00% okay. > > make: *** [run_tests] Error 11 > > /usr/bin/make test -- NOT OK > > Running make install > > make test had returned bad status, won't install without force > > Apache::DBI ...found > > MAILGATE dependencies: > > HTML::TreeBuilder ...found > > HTML::FormatText ...found > > Getopt::Long ...found > > LWP::UserAgent ...found > > CORE dependencies: > > Digest::MD5 ...found > > DBI 1.18...found > > Test::Inline ...found > > Class::ReturnValue 0.40...found > > DBIx::SearchBuilder 0.80...found > > Text::Template ...found > > File::Spec 0.8...found > > HTML::Entities ...found > > Net::Domain ...found > > Log::Dispatch 2.0...found > > Locale::Maketext ...found > > Locale::Maketext::Lexicon 0.10...found > > Locale::Maketext::Fuzzy ...found > > MIME::Entity 5.108...found > > Mail::Mailer 1.57...found > > Net::SMTP ...found > > Text::Wrapper ...found > > Time::ParseDate ...found > > File::Temp ...found > > Term::ReadKey ...found > > Text::Autoformat ...found > > Text::Quoted ...fo > > > > > > > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > > -- > > Best regards, > Shimi > > > ---- > > "Outlook is a massive flaming horrid blatant security violation, which > also happens to be a mail reader." > > "Sure UNIX is user friendly; it's just picky about who its friends are." > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From matt_lists at careercast.com Thu Jun 12 14:17:40 2003 From: matt_lists at careercast.com (Matt Simonsen) Date: 12 Jun 2003 11:17:40 -0700 Subject: [rt-users] 2 front end Apache RT boxes Message-ID: <1055441859.22295.32.camel@mattswrk> I recently noticed that instead of Mysql being the bottleneck as I expected, it appears Apache is causing most of the delays. As large tickets (which 30+ related to and depended on by) are opened I see httpd use 5-10 seconds of CPU time, I assume mod_perl building the page. Would it be a bad idea to have two RT installs (same config, just different boxes) each pointing to the same database server? We're running RT 3.0.3pre3, DBIx-SearchBuilder-0.86, Apache-1.3.27, mod_perl 1.27 (not DSO), and Mysql 4.0.13. Thanks Matt From stanton at icgcorp.net Thu Jun 12 15:42:57 2003 From: stanton at icgcorp.net (stanton at icgcorp.net) Date: Thu, 12 Jun 2003 12:42:57 -0700 (MST) Subject: [rt-users] upgrade issue Message-ID: <61993.64.245.210.8.1055446977.squirrel@mail.icgcorp.net> I tried to export my Templates from RT2 to RT3 and I keep getting an error on my auto-reply's. The dump from the email is Requestors: Program fragment delivered error ``RT::Group::EmailsAsString Unimplemented in T. (template line 9) Stack: [/usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281] [/usr/local/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm:458] [template:9] [/opt/rt3/lib/RT/Template_Overlay.pm:381] [/opt/rt3/lib/RT/Template_Overlay.pm:314] [/opt/rt3/lib/RT/Action/SendEmail.pm:245] [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184] [/opt/rt3/lib/RT/Scrip_Overlay.pm:390] [/opt/rt3/lib/RT/Scrip_Overlay.pm:337] [/opt/rt3/lib/RT/Transaction_Overlay.pm:168] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3737] [/opt/rt3/lib/RT/Ticket_Overlay.pm:586] [/opt/rt3/lib/RT/Interface/Email.pm:579] [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:32] [/opt/rt3/share/html/autohandler:49]'' Status: new Ticket Is there some place that says the differences in the Templates between rt2 and rt3, or any ideas? From jason-alexander at uiowa.edu Thu Jun 12 17:00:53 2003 From: jason-alexander at uiowa.edu (Jason Alexander) Date: Thu, 12 Jun 2003 16:00:53 -0500 Subject: [rt-users] PLEASE HELP PROBABLE BUG (was Problems Updating Information in a CustomField) In-Reply-To: <5.2.1.1.2.20030611092427.01be6ab8@127.0.0.1> References: <5.2.1.1.2.20030609112004.01cdecd8@127.0.0.1> Message-ID: <5.2.1.1.2.20030612155342.02bd41a0@127.0.0.1> Ok this really sucks. I just did a completely new install of Redhat 7.3 with Apache and Mod_Perl. I'm still getting errors when I update the value of a custom field. I have nothing on the box. I install apache, perl mod_perl and mysql all from the Redhat 7.3 rpms. Here is the headers from my server HTTP Header Info -------------------------------- HTTP/1.1 200 OK Date: Thu, 12 Jun 2003 20:57:20 GMT Server: Apache/1.3.23 (Unix) (Red-Hat/Linux) mod_ssl/2.8.7 OpenSSL/0.9.6b DAV/1.0.3 PHP/4.1.2 mod_perl/1.26 Set-Cookie: RT_SID=fc4e22ba2fa637b7430f1cba9a55b9de; path=/ Pragma: no-cache Cache-control: no-cache Connection: close Content-Type: text/html; charset=utf-8 To install RT I followed all the instructions to the letter. Since no one answered me I don't know what to assume. I think this is a Bug. Jason At 09:26 AM 6/11/2003 -0500, you wrote: >Hello, > >I just did a clean install of RT 3.0.2 and a totally clean database and I >am still seeing this problem. >It happens on any custom field that I have set to select a value. Anyone >got any idea. > >At 11:23 AM 6/9/2003 -0500, you wrote: >>Hello all, >> >>I am getting some strange errors from RT. When ever I change the value >>of a CustomField >>that has values specified I get these messages >> * Network Status Disabled changed to Enabled >> * Custom field value Disabled could not be found for custom field >> Network Status >>RT seems to be telling me that it can't find the field value Disabled for >>the CustomField. >>But it changes the value anyway. I have two values for this field, >>Enabled, and Disabled. >>I have tried removing the vales and re-adding them but it didn't help. >> >>Anyone seen this before. >> >>Jason >> *************************************************** Jason Alexander Senior Security Analyst CIO Office, The University of Iowa 300-28 University Services Building jason-alexander at uiowa.edu / 319-335-6174 *************************************************** From bderm at derman.com Thu Jun 12 17:05:30 2003 From: bderm at derman.com (Bryan Derman) Date: Thu, 12 Jun 2003 14:05:30 -0700 Subject: [rt-users] SUEXEC wrapper In-Reply-To: <20030612131938.GI89939@snowcrash.tpb.net> References: <20030612131938.GI89939@snowcrash.tpb.net> Message-ID: Actually, I'm running apache 1.3.27 (and it didn't do this prior to updating a mess o' perl modules via CPAN). There are actually many Google-hits on the phrase " requires SUEXEC wrapper" but they all seem to be 2+ years old and are associated with situations where apache won't start. In my case, the startup log was: [Thu Jun 12 03:33:55 2003] [notice] caught SIGTERM, shutting down Warning: User directive in requires SUEXEC wrapper. Warning: Group directive in requires SUEXEC wrapper. [Thu Jun 12 03:34:16 2003] [notice] Apache/1.3.27 (Darwin) mod_perl/1.27 configured -- resuming normal operations [Thu Jun 12 03:34:16 2003] [notice] Accept mutex: flock (Default: flock) ... and things seem to be working just fine. I had apache config'd for User www and Group www in both the general and RT's virtual host areas. Just for kicks, I commented out the two directives in RT's virtual host area and now it starts without the warning and RT still seems to work just fine. My understanding is that, with or without the duplicate User/Group directives in the virtual host area(s), the config is functionally equivalent ... so again, this doesn't make sense (to me, at least). My guess is that, due to the change in perl modules, the mod_perl stuff is giving me a warning that set-uid/gid operation will be required. I also assume that this is currently installed on my system and that's why it's working. The perlsec man page says "... Perl can emulate the setuid and setgid mechanism when it notices the otherwise useless setuid/gid bits on Perl scripts. It does this via a special executable called suidperl that is automatically invoked for you if it's needed." I assume that's what's working, here. QUESTION: does anyone know how to determine whether perl is setup for set-uid/gid operation on Mac OS X 10.2.6? I did install perl 5.8.0 and build apache/mod_perl and ..., but I didn't have to explicitly deal with this issue and don't see how to determine what the kernel is allowing perl to do w.r.t. setuid/gid. At any rate, unless someone raises a red flag and/or RT stops working, I'll assume I don't need to worry about this (any more). Comments? ______________________________________________________________________ Previous message on 2003-06-12 at 3:19 PM +0200 ********************************************************************** >* bderm at derman.com (Bryan Derman) [Thu 12 Jun 2003, 13:00 CEST]: >> I recently updated various perl components via CPAN. Upon restarting >> apache, I received the following message (repeated twice): >> >> Warning: User directive in requires SUEXEC wrapper. >> >> However, everything appears to still be working. >> >> What is the significance of this warning? >> >> Where does it come from? >> >> What does this imply (on Mac OS X)? > >It means you're running Apache 2 and are expecting Apache 1 config >semantics. See the special note at > and > >for how to get 1.x-like behaviour with 2.0. > > > -- Niels. From pdh at snapgear.com Thu Jun 12 18:52:22 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 13 Jun 2003 08:52:22 +1000 Subject: [rt-users] Reopening of Closed Tickets In-Reply-To: <08e901c330ff$c9195460$0a02010a@renditionnetworks.com> References: <063c01c32f65$746f4f00$0a02010a@renditionnetworks.com> <08e901c330ff$c9195460$0a02010a@renditionnetworks.com> Message-ID: <20030612225222.GC622@luggage> Stevo wrote: > I've been trying to work out how to prevent RT from re-opening an > already closed ticket when I add some comments to it... I have a bunch > of customer tickets that I want to add more info too after they have > been closed (like a bug id for example) and I don't want the ticket > re-opened... RT won't do that, unless you've configured a scrip to do so. RT2 only reopens on correspondence, not comments. RT3 by default does the same, via a global scrip. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Thu Jun 12 18:54:20 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 13 Jun 2003 08:54:20 +1000 Subject: [rt-users] Issues with responding to ticket with a adminCC? In-Reply-To: <1055338310.992.52.camel@pyrodex.icallinc.com> References: <1055338310.992.52.camel@pyrodex.icallinc.com> Message-ID: <20030612225420.GD622@luggage> Richie Crews wrote: > As you see the To: lins says "AdminCC of systems Ticket #5" which is > causing a syntax illegal for recipient addresses in sendmail. You've enabled $UseFriendlyToLine without reading the comment that accompanies it. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Thu Jun 12 18:56:27 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 13 Jun 2003 08:56:27 +1000 Subject: [rt-users] index.html and go button In-Reply-To: <3EE79DA4.5010301@oeone.com> References: <3EE79DA4.5010301@oeone.com> Message-ID: <20030612225627.GE622@luggage> Colin Tisdall wrote: > My current issue is that when I go to rt online, it takes me to the > /opt/rt/WebRT/html/index.html and displays it like this: > > ____________________________________________________________________________ > <& /Elements/Header, Title=>"Start page", Refresh => Did you configure apache according to the installation instructions? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Thu Jun 12 18:58:44 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 13 Jun 2003 08:58:44 +1000 Subject: [rt-users] creating (email) and replying a ticket problem In-Reply-To: <3EE8845F.3070304@npd.ufsc.br> References: <20030612024110.GY31317@fsck.com> <20030612032159.GA31317@fsck.com> <3EE8845F.3070304@npd.ufsc.br> Message-ID: <20030612225844.GF622@luggage> Augusto Castelan Carlson wrote: > I continue receiving Undelivered Mail Return to Sender: unknown user: > "rt" when I try to create a ticket by email. Did you run "newaliases" after editing /etc/aliases? > Jun 12 10:30:25 balantidium RT: > #4/20 - Scrip 2 > (/opt/rt3/lib/RT/Action/SendEmail.pm:91) > Jun 12 10:30:35 balantidium RT: > sent To: > carlson at npd.ufsc.br Cc: Bcc: (/opt/rt3/lib/RT/Action/SendEmail.pm:217) > Jun 12 10:30:35 balantidium RT: > #4/20 - Scrip 3 > (/opt/rt3/lib/RT/Action/SendEmail.pm:91) > Jun 12 10:30:35 balantidium RT: > No recipients found. Not > sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:171) > Jun 12 10:30:35 balantidium RT: Ticket 4 created in queue 'General' by > root (/opt/rt3/lib/RT/Ticket_Overlay.pm:598) > (replying a ticket) > Jun 12 10:40:49 balantidium RT: RT::Scrip=HASH(0x984a400): Couldn't > prepare Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338) > Jun 12 10:40:49 balantidium RT: > #5/26 - Scrip 4 > (/opt/rt3/lib/RT/Action/SendEmail.pm:91) > Jun 12 10:40:51 balantidium RT: > No recipients found. Not > sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:171) There's no errors there, just diagnostics. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From stewart.james at vu.edu.au Thu Jun 12 19:32:40 2003 From: stewart.james at vu.edu.au (Stewart James) Date: Fri, 13 Jun 2003 09:32:40 +1000 (EST) Subject: [rt-users] Large email attachments Message-ID: What has the resolution been for large email attachments? It seems to have come up a bit lately and I seem to have missed how to fix it. This is the second time we have had an attachment above 500k that has given me grief. (well the person with that queue and the requestor) ALso what is the best method to actually purge alltickets marked as deleted? Specs on rt install are: Debian Woody perl 5.6.1 rt 3.0.2 mysql 3.23.49 (yes I know 4.x is prefered) sendmail 8.12.3 and I think most cpan modules are up to date. Thanks, Stewie From a.watts at cqu.edu.au Thu Jun 12 19:56:19 2003 From: a.watts at cqu.edu.au (Arthur Watts) Date: Fri, 13 Jun 2003 09:56:19 +1000 Subject: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate Message-ID: Hi, I have searched high and low in an effort to find a solution to this problem, to no avail. After migrating our RT2 data into the RT3 database and doing the necessary config (see below), our mail logs record the following result when I try to create a new ticket via email in rt3 : Jun 12 23:16:28 xx-xxx sendmail[21357]: h5CDGSU3021357: from=, size=48019, class=0, nrcpts=1, msgid=, proto=ESMTP, daemon=MTA, relay=mx2xxxxx.xxx.xxx.xx [138.77.5.126] Jun 12 23:16:29 xxxxxxxx sendmail[21358]: h5CDGSU3021357: to="|/usr/local/rt3/bin/rt-mailgate --queue Helpdesk -action correspond --url=http://my.rtserver/rt3", ctladdr= (8/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=78235, dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL OS is RH 8.0, running 'Apache/1.3.27 (Unix) mod_perl/1.27', MySQL 3.23.53, sendmail 8.12.5-7. 1. /etc/aliases : icom-helpdesk: "|/usr/local/rt3/bin/rt-mailgate --queue general -action correspond --url=http://my.rtserver/rt3"; I have used the 'newaliases' command to rebuild sendmail's database, and the mail log confirms this. 2. /etc/smrsh : [root at xx-xxx smrsh]# ls -l rt-mailgate lrwxrwxrwx 1 root root 30 Jun 13 07:50 rt-mailgate -> /usr/local/rt3/bin/rt-mailgate 3. httpd.conf : Alias /rt3 /usr/local/rt3/share/html Alias /NoAuth /usr/local/rt3/share/html/NoAuth AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /usr/local/rt3/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason 4. Perms : Everything under /usr/local/rt3 is owned by 'root:webserveruser', where 'webserveruser' is the name of the Apache 'User' variable. Everything in the web interface is *fine*, it's the mail gateway which seems to be my only stumbling block. The sendmail doco says something to the effect that 'EX_TEMPFAIL' means that it is unable to deliver the mail, but will queue it for delivery at a later date. As soon as I switch everything back to RT2, mail begins coming in again, and the queued messages are delivered 30-50 minutes after that point. I suspect that it's a perms issue with the receiving mailbox, but the same user runs Apache under rt3 as rt2, and rt2 is working fine. I am not a sendmail whiz, so any suggestions are most welcome. Alternatively, tips on how I can use strace to get a better idea of what file sendmail is trying to open would be handy - its currently just returning the above diag without giving me much idea of what is going on. Thanks, Arthur Arthur Watts (a.watts at cqu.edu.au) Web Developer Faculty of Informatics and Communication | Central Queensland University | Rockhampton, Australia From checkpoint at ozbergs.com Thu Jun 12 20:07:59 2003 From: checkpoint at ozbergs.com (Stevo) Date: Thu, 12 Jun 2003 17:07:59 -0700 Subject: [rt-users] Reopening of Closed Tickets References: <063c01c32f65$746f4f00$0a02010a@renditionnetworks.com> <08e901c330ff$c9195460$0a02010a@renditionnetworks.com> <20030612225222.GC622@luggage> Message-ID: <01f701c3313f$d9623ae0$0a02010a@renditionnetworks.com> Makes sense Phil, So I'm using RT2 - is there a way that I can disable a resolved ticket getting re-opened on correspondence? --Steve ----- Original Message ----- From: "Phil Homewood" To: Sent: Thursday, June 12, 2003 3:52 PM Subject: Re: [rt-users] Reopening of Closed Tickets > Stevo wrote: > > I've been trying to work out how to prevent RT from re-opening an > > already closed ticket when I add some comments to it... I have a bunch > > of customer tickets that I want to add more info too after they have > > been closed (like a bug id for example) and I don't want the ticket > > re-opened... > > RT won't do that, unless you've configured a scrip to do so. > > RT2 only reopens on correspondence, not comments. > RT3 by default does the same, via a global scrip. > -- > Phil Homewood, Systems Janitor, http://www.SnapGear.com > pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 > SnapGear - Custom Embedded Solutions and Security Appliances > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From stewart.james at vu.edu.au Thu Jun 12 20:15:28 2003 From: stewart.james at vu.edu.au (Stewart James) Date: Fri, 13 Jun 2003 10:15:28 +1000 (EST) Subject: [rt-users] Large email attachments In-Reply-To: References: Message-ID: Hmm right, seems to be reliant on the email client used to generate the email. When I use pine to send an email with a large attachent (800kb) it is processed fine. Realising we still have a large client base using Netscape 4 (dont ask), I grabbed a copy and shot the same attachment to the same queue, rt created the ticket, but for some reason rt-mailgate fails (with a temp failure), so sendmail requeue's the ticket, so of course every 5 minutes a new ticket is created. I have seen mention of similar issues from others on the list, I have not tried any other mail clients, but am wondering if anyone else has spotted this problemn with other mail clients. If needed I can post a copy of a sample message that gives the problem. Stewart On Fri, 13 Jun 2003, Stewart James wrote: > Date: Fri, 13 Jun 2003 09:32:40 +1000 (EST) > From: Stewart James > To: rt-users at lists.fsck.com > Subject: [rt-users] Large email attachments > > > What has the resolution been for large email attachments? It seems to have > come up a bit lately and I seem to have missed how to fix it. This is the > second time we have had an attachment above 500k that has given me > grief. (well the person with that queue and the requestor) > > ALso what is the best method to actually purge alltickets marked as > deleted? > > Specs on rt install are: > > Debian Woody > perl 5.6.1 > rt 3.0.2 > mysql 3.23.49 (yes I know 4.x is prefered) > sendmail 8.12.3 > and I think most cpan modules are up to date. > > Thanks, > > Stewie > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From stewart.james at vu.edu.au Thu Jun 12 20:16:46 2003 From: stewart.james at vu.edu.au (Stewart James) Date: Fri, 13 Jun 2003 10:16:46 +1000 (EST) Subject: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate In-Reply-To: References: Message-ID: This sounds exactly the same as the problem I am having. Do the message(s) causing the problem have attachments? On Fri, 13 Jun 2003, Arthur Watts wrote: > Date: Fri, 13 Jun 2003 09:56:19 +1000 > From: Arthur Watts > To: rt-users at lists.fsck.com > Subject: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate > > Hi, > > I have searched high and low in an effort to find a solution to > this problem, to no avail. After migrating our RT2 data into the RT3 > database and doing the necessary config (see below), our mail logs > record the following result when I try to create a new ticket via email > in rt3 : > > Jun 12 23:16:28 xx-xxx sendmail[21357]: h5CDGSU3021357: > from=, size=48019, class=0, nrcpts=1, > msgid=, > proto=ESMTP, daemon=MTA, relay=mx2xxxxx.xxx.xxx.xx [138.77.5.126] > Jun 12 23:16:29 xxxxxxxx sendmail[21358]: h5CDGSU3021357: > to="|/usr/local/rt3/bin/rt-mailgate --queue Helpdesk -action correspond > --url=http://my.rtserver/rt3", ctladdr= > (8/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=78235, > dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with > EX_TEMPFAIL > > OS is RH 8.0, running 'Apache/1.3.27 (Unix) mod_perl/1.27', MySQL > 3.23.53, sendmail 8.12.5-7. > > 1. /etc/aliases : > icom-helpdesk: "|/usr/local/rt3/bin/rt-mailgate --queue general > -action correspond --url=http://my.rtserver/rt3"; > > I have used the 'newaliases' command to rebuild sendmail's > database, and the mail log confirms this. > > 2. /etc/smrsh : > [root at xx-xxx smrsh]# ls -l rt-mailgate > lrwxrwxrwx 1 root root 30 Jun 13 07:50 rt-mailgate -> > /usr/local/rt3/bin/rt-mailgate > > 3. httpd.conf : > Alias /rt3 /usr/local/rt3/share/html > Alias /NoAuth /usr/local/rt3/share/html/NoAuth > AddDefaultCharset UTF-8 > > PerlModule Apache::DBI > PerlRequire /usr/local/rt3/bin/webmux.pl > > > SetHandler perl-script > PerlHandler RT::Mason > > > 4. Perms : > Everything under /usr/local/rt3 is owned by 'root:webserveruser', > where 'webserveruser' is the name of the Apache 'User' variable. > Everything in the web interface is *fine*, it's the mail gateway which > seems to be my only stumbling block. > > The sendmail doco says something to the effect that 'EX_TEMPFAIL' > means that it is unable to deliver the mail, but will queue it for > delivery at a later date. As soon as I switch everything back to RT2, > mail begins coming in again, and the queued messages are delivered 30-50 > minutes after that point. I suspect that it's a perms issue with the > receiving mailbox, but the same user runs Apache under rt3 as rt2, and > rt2 is working fine. > > I am not a sendmail whiz, so any suggestions are most welcome. > Alternatively, tips on how I can use strace to get a better idea of what > file sendmail is trying to open would be handy - its currently just > returning the above diag without giving me much idea of what is going > on. > > Thanks, > > Arthur > > Arthur Watts (a.watts at cqu.edu.au) > > Web Developer > > Faculty of Informatics and Communication | Central Queensland University > | Rockhampton, Australia > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From a.watts at cqu.edu.au Thu Jun 12 20:27:17 2003 From: a.watts at cqu.edu.au (Arthur Watts) Date: Fri, 13 Jun 2003 10:27:17 +1000 Subject: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate Message-ID: Hi Stewart, Thanks for the prompt reply. No - I had a problem with attachments previously, but even 'echo "Testing" | mail icom-wemaster' fails when I move to the rt3 config in /etc/smrsh. Same result every time - I've checked that sendmail knows what to do with the mail for that user, but still no luck. Cheers, Artie -----Original Message----- From: Stewart James [mailto:stewart.james at vu.edu.au] Sent: Friday, 13 June 2003 10:17 To: Arthur Watts Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate This sounds exactly the same as the problem I am having. Do the message(s) causing the problem have attachments? On Fri, 13 Jun 2003, Arthur Watts wrote: > Date: Fri, 13 Jun 2003 09:56:19 +1000 > From: Arthur Watts > To: rt-users at lists.fsck.com > Subject: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 > mailgate > > Hi, > > I have searched high and low in an effort to find a solution to > this problem, to no avail. After migrating our RT2 data into the RT3 > database and doing the necessary config (see below), our mail logs > record the following result when I try to create a new ticket via > email in rt3 : > > Jun 12 23:16:28 xx-xxx sendmail[21357]: h5CDGSU3021357: > from=, size=48019, class=0, nrcpts=1, > msgid=, > proto=ESMTP, daemon=MTA, relay=mx2xxxxx.xxx.xxx.xx [138.77.5.126] Jun > 12 23:16:29 xxxxxxxx sendmail[21358]: h5CDGSU3021357: > to="|/usr/local/rt3/bin/rt-mailgate --queue Helpdesk -action > correspond --url=http://my.rtserver/rt3", > ctladdr= > (8/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=78235, > dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with > EX_TEMPFAIL > > OS is RH 8.0, running 'Apache/1.3.27 (Unix) mod_perl/1.27', MySQL > 3.23.53, sendmail 8.12.5-7. > > 1. /etc/aliases : > icom-helpdesk: "|/usr/local/rt3/bin/rt-mailgate --queue general > -action correspond --url=http://my.rtserver/rt3"; > > I have used the 'newaliases' command to rebuild sendmail's > database, and the mail log confirms this. > > 2. /etc/smrsh : > [root at xx-xxx smrsh]# ls -l rt-mailgate > lrwxrwxrwx 1 root root 30 Jun 13 07:50 rt-mailgate -> > /usr/local/rt3/bin/rt-mailgate > > 3. httpd.conf : > Alias /rt3 /usr/local/rt3/share/html > Alias /NoAuth /usr/local/rt3/share/html/NoAuth > AddDefaultCharset UTF-8 > > PerlModule Apache::DBI > PerlRequire /usr/local/rt3/bin/webmux.pl > > > SetHandler perl-script > PerlHandler RT::Mason > > > 4. Perms : > Everything under /usr/local/rt3 is owned by 'root:webserveruser', > where 'webserveruser' is the name of the Apache 'User' variable. > Everything in the web interface is *fine*, it's the mail gateway which > seems to be my only stumbling block. > > The sendmail doco says something to the effect that 'EX_TEMPFAIL' > means that it is unable to deliver the mail, but will queue it for > delivery at a later date. As soon as I switch everything back to RT2, > mail begins coming in again, and the queued messages are delivered > 30-50 minutes after that point. I suspect that it's a perms issue with > the receiving mailbox, but the same user runs Apache under rt3 as rt2, > and rt2 is working fine. > > I am not a sendmail whiz, so any suggestions are most welcome. > Alternatively, tips on how I can use strace to get a better idea of > what file sendmail is trying to open would be handy - its currently > just returning the above diag without giving me much idea of what is > going on. > > Thanks, > > Arthur > > Arthur Watts (a.watts at cqu.edu.au) > > Web Developer > > Faculty of Informatics and Communication | Central Queensland > University > | Rockhampton, Australia > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at > http://fsck.com/rtfm > From stewart.james at vu.edu.au Thu Jun 12 20:37:11 2003 From: stewart.james at vu.edu.au (Stewart James) Date: Fri, 13 Jun 2003 10:37:11 +1000 (EST) Subject: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate In-Reply-To: References: Message-ID: Maybe the problems we are having are linked. However, I only seem to have issues with some email, not all - although the errors we are getting seem to be similar. Although I am not getting anything useful out of the rt logs to indicate what is actually happening inside RT. I am really hoping someone on the list knows more about the inside of RT to help solve this. Stewart On Fri, 13 Jun 2003, Arthur Watts wrote: > Date: Fri, 13 Jun 2003 10:27:17 +1000 > From: Arthur Watts > To: Stewart James > Cc: rt-users at lists.fsck.com > Subject: RE: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 > mailgate > > Hi Stewart, > > Thanks for the prompt reply. > > No - I had a problem with attachments previously, but even 'echo > "Testing" | mail icom-wemaster' fails when I move to the rt3 config in > /etc/smrsh. Same result every time - I've checked that sendmail knows > what to do with the mail for that user, but still no luck. > > Cheers, > > Artie > > -----Original Message----- > From: Stewart James [mailto:stewart.james at vu.edu.au] > Sent: Friday, 13 June 2003 10:17 > To: Arthur Watts > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 > mailgate > > > > This sounds exactly the same as the problem I am having. Do the > message(s) causing the problem have attachments? > > On Fri, 13 Jun 2003, Arthur Watts wrote: > > > Date: Fri, 13 Jun 2003 09:56:19 +1000 > > From: Arthur Watts > > To: rt-users at lists.fsck.com > > Subject: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 > > mailgate > > > > Hi, > > > > I have searched high and low in an effort to find a solution to > > this problem, to no avail. After migrating our RT2 data into the RT3 > > database and doing the necessary config (see below), our mail logs > > record the following result when I try to create a new ticket via > > email in rt3 : > > > > Jun 12 23:16:28 xx-xxx sendmail[21357]: h5CDGSU3021357: > > from=, size=48019, class=0, nrcpts=1, > > msgid=, > > proto=ESMTP, daemon=MTA, relay=mx2xxxxx.xxx.xxx.xx [138.77.5.126] Jun > > 12 23:16:29 xxxxxxxx sendmail[21358]: h5CDGSU3021357: > > to="|/usr/local/rt3/bin/rt-mailgate --queue Helpdesk -action > > correspond --url=http://my.rtserver/rt3", > > ctladdr= > > (8/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=78235, > > dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with > > EX_TEMPFAIL > > > > OS is RH 8.0, running 'Apache/1.3.27 (Unix) mod_perl/1.27', MySQL > > > 3.23.53, sendmail 8.12.5-7. > > > > 1. /etc/aliases : > > icom-helpdesk: "|/usr/local/rt3/bin/rt-mailgate --queue general > > -action correspond --url=http://my.rtserver/rt3"; > > > > I have used the 'newaliases' command to rebuild sendmail's > > database, and the mail log confirms this. > > > > 2. /etc/smrsh : > > [root at xx-xxx smrsh]# ls -l rt-mailgate > > lrwxrwxrwx 1 root root 30 Jun 13 07:50 rt-mailgate -> > > /usr/local/rt3/bin/rt-mailgate > > > > 3. httpd.conf : > > Alias /rt3 /usr/local/rt3/share/html > > Alias /NoAuth /usr/local/rt3/share/html/NoAuth > > AddDefaultCharset UTF-8 > > > > PerlModule Apache::DBI > > PerlRequire /usr/local/rt3/bin/webmux.pl > > > > > > SetHandler perl-script > > PerlHandler RT::Mason > > > > > > 4. Perms : > > Everything under /usr/local/rt3 is owned by 'root:webserveruser', > > where 'webserveruser' is the name of the Apache 'User' variable. > > Everything in the web interface is *fine*, it's the mail gateway which > > > seems to be my only stumbling block. > > > > The sendmail doco says something to the effect that 'EX_TEMPFAIL' > > > means that it is unable to deliver the mail, but will queue it for > > delivery at a later date. As soon as I switch everything back to RT2, > > mail begins coming in again, and the queued messages are delivered > > 30-50 minutes after that point. I suspect that it's a perms issue with > > > the receiving mailbox, but the same user runs Apache under rt3 as rt2, > > > and rt2 is working fine. > > > > I am not a sendmail whiz, so any suggestions are most welcome. > > Alternatively, tips on how I can use strace to get a better idea of > > what file sendmail is trying to open would be handy - its currently > > just returning the above diag without giving me much idea of what is > > going on. > > > > Thanks, > > > > Arthur > > > > Arthur Watts (a.watts at cqu.edu.au) > > > > Web Developer > > > > Faculty of Informatics and Communication | Central Queensland > > University > > | Rockhampton, Australia > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at > > http://fsck.com/rtfm > > > From pdh at snapgear.com Thu Jun 12 20:39:39 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 13 Jun 2003 10:39:39 +1000 Subject: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate In-Reply-To: References: Message-ID: <20030613003939.GH622@luggage> Arthur Watts wrote: > dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with > EX_TEMPFAIL So, what happens if you pipe the offending email directly into rt-mailgate from the commandline? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From stewart.james at vu.edu.au Thu Jun 12 21:53:56 2003 From: stewart.james at vu.edu.au (Stewart James) Date: Fri, 13 Jun 2003 11:53:56 +1000 (EST) Subject: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate In-Reply-To: <20030613003939.GH622@luggage> References: <20030613003939.GH622@luggage> Message-ID: Doing ti with the problem I am getting returns: An Error Occurred ================= 500 read timeout I also tarted top and noticed that one of the apache processes start chewing 99% of CPU. The email is inserted into RT, and apart from this error, everything seems to function fine. There was nothing in the apache logs, mysql logs to indicate the error either. Stewart On Fri, 13 Jun 2003, Phil Homewood wrote: > Date: Fri, 13 Jun 2003 10:39:39 +1000 > From: Phil Homewood > To: rt-users at lists.fsck.com > Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 > mailgate > > Arthur Watts wrote: > > dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with > > EX_TEMPFAIL > > So, what happens if you pipe the offending email directly > into rt-mailgate from the commandline? > From jaq at spacepants.org Thu Jun 12 22:16:58 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Fri, 13 Jun 2003 12:16:58 +1000 Subject: [rt-users] Getting owner to change when replying In-Reply-To: <20030605000752.GA14527@dangerousideas.com> References: <20030605000752.GA14527@dangerousideas.com> Message-ID: <20030613021658.GD31564@spacepants.org> This one time, at band camp, jennyw wrote: >I've noticed that when a user replies to a new ticket, they do not >become the owner -- it remains owned by nobody. Is there a way to change >this so that if someone takes an action on a ticket that's owned by >nobody, they own it? I've got a patch that adds an AutoTake.pm action, then all you need to do is do a couple of database inserts to enable the new script as a separate action/scrip. Apply the attachment, then perform the following queries on your database: insert into scripactions (name, description, execmodule, creator, created, lastupdatedby, lastupdated) values ('Assign Tickets', 'Assign a ticket on first correspondance', 'AutoTake', 1, current_timestamp, 1, current_timestamp); insert into scrips (description, scripcondition, scripaction, stage, queue, template, creator, created, lastupdatedby, lastupdated) values ('AutoTake', 3, ID of the above scripaction, 'TransactionCreate', 0, 1, 1, current_timestamp, 1, current_timestamp); Remember to get the ID of the scripaction from the first query for the scripaction column in the second query. -- jaq at spacepants.org http://spacepants.org/jaq.gpg -------------- next part -------------- Index: lib/RT/Action/AutoTake.pm --- lib/RT/Action/AutoTake.pm +++ lib/RT/Action/AutoTake.pm *************** --- 0 **** +++ 1,81 ---- + # BEGIN LICENSE BLOCK + # + # Copyright (c) 1996-2003 Jesse Vincent + # Copyright (c) 2003 Jamie Wilkinson + # + # (Except where explictly superceded by other copyright notices) + # + # This work is made available to you under the terms of Version 2 of + # the GNU General Public License. A copy of that license should have + # been provided with this software, but in any event can be snarfed + # from www.gnu.org. + # + # This work is distributed in the hope that it will be useful, but + # WITHOUT ANY WARRANTY; without even the implied warranty of + # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU + # General Public License for more details. + # + # Unless otherwise specified, all modifications, corrections or + # extensions to this work which alter its source code become the + # property of Best Practical Solutions, LLC when submitted for + # inclusion in the work. + # + # END LICENSE BLOCK + + # automatically assign a ticket to the current user if + # * ticket is owned by Nobody + # * user is privileged + # * user can own tickets in this queue + + # Based on Bruce Campbell's AutoTake.pm module for RT2 + + package RT::Action::AutoTake; + require RT::Action::Generic; + + use strict; + use vars qw/@ISA/; + @ISA=qw(RT::Action::Generic); + + sub Describe { + my $self = shift; + return (ref $self ); + } + + sub Prepare { + my $self = shift; + + my $retval = undef; + + if (defined($delf->TicketObj->OwnerObj->id)) { + if ($self->TicketObj->OwnerObj->id == $RT::Nobody->id) { + $retval = 1; + } + } else { + # undefined, must be Nobody + $retval = 1; + } + return($retval); + } + + sub Commit { + my $self = shift; + + my $retval = undef; + + # are they priv'd? + if ($self->TransactionObj->CreatorObj->Privileged && $self->TransactionObj->CreatorObj->id != $RT::Nobody->id) { + # can they own tickets? + if ($self->TransactionObj->CreatorObj->HasQueueRight(QueueObj => $self->TicketObj->QueueObj, + Right => 'OwnTicket')) { + $retval = $self->TicketObj->SetOwner($self->TransactionObj->CreatorObj->id); + } + } + return($retval); + } + + eval "require RT::Action::AutoTake_Vendor"; + die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Vendor.pm}); + eval "require RT::Action::AutoTake_Local"; + die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Local.pm}); + + 1; From carlson at mail.npd.ufsc.br Thu Jun 12 22:37:30 2003 From: carlson at mail.npd.ufsc.br (Augusto Castelan Carlson) Date: Thu, 12 Jun 2003 23:37:30 -0300 (BRT) Subject: [rt-users] creating (email) and replying a ticket problem In-Reply-To: <20030612225844.GF622@luggage> Message-ID: On Fri, 13 Jun 2003, Phil Homewood wrote: > Did you run "newaliases" after editing /etc/aliases? Yes. > There's no errors there, just diagnostics. But this means something? -- Augusto From mkunamneni at osi-tech.com Thu Jun 12 22:47:40 2003 From: mkunamneni at osi-tech.com (mohan) Date: Fri, 13 Jun 2003 08:17:40 +0530 Subject: [rt-users] Getting owner to change when replying In-Reply-To: <20030613021658.GD31564@spacepants.org> Message-ID: I have installed rt-3.0.2 on redhat linux 7.2 everything working fine. But so many directories are creating under /tmp directory with web user ownership. shall I remove all these directories from cron job? Thank in advance. Mohan. From pdh at snapgear.com Thu Jun 12 23:15:37 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 13 Jun 2003 13:15:37 +1000 Subject: [rt-users] Getting owner to change when replying In-Reply-To: <20030613021658.GD31564@spacepants.org> References: <20030605000752.GA14527@dangerousideas.com> <20030613021658.GD31564@spacepants.org> Message-ID: <20030613031537.GJ622@luggage> Jamie Wilkinson wrote: > Apply the attachment, then perform the following queries on your database: It should be noted that throwing random SQL at your RT database is, um, Not Advisable. Please don't try this at home. RT provides tools and hooks for doing this in a safe(r), portable way. In this instance, a datafile containing something like: @ScripActions = ( { Name => 'Auto Take', Description => 'Take ticket on correspondence', ExecModule => 'AutoTake' }, ); when fed to "rt-setup-database --insert --datafile", is the correct approach. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Thu Jun 12 23:17:04 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 13 Jun 2003 13:17:04 +1000 Subject: [rt-users] creating (email) and replying a ticket problem In-Reply-To: References: <20030612225844.GF622@luggage> Message-ID: <20030613031704.GK622@luggage> Augusto Castelan Carlson wrote: > On Fri, 13 Jun 2003, Phil Homewood wrote: > > Did you run "newaliases" after editing /etc/aliases? > > Yes. Did you edit the right aliases file, then? Your problem is that sendmail can't find that alias. > > There's no errors there, just diagnostics. > > But this means something? It means there are no errors. :-) -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Thu Jun 12 23:21:14 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 13 Jun 2003 13:21:14 +1000 Subject: [rt-users] Reopening of Closed Tickets In-Reply-To: <01f701c3313f$d9623ae0$0a02010a@renditionnetworks.com> References: <063c01c32f65$746f4f00$0a02010a@renditionnetworks.com> <08e901c330ff$c9195460$0a02010a@renditionnetworks.com> <20030612225222.GC622@luggage> <01f701c3313f$d9623ae0$0a02010a@renditionnetworks.com> Message-ID: <20030613032114.GL622@luggage> Stevo wrote: > So I'm using RT2 - is there a way that I can disable a resolved ticket > getting re-opened on correspondence? Look for the code containing "Ticket auto-opened" in RT::Ticket->Correspond(). Be well warned that disabling that section of code means that a transaction will never automatically open, so a requestor's reply informing you that "the problem is NOT resolved!" isn't going to reopen the ticket. For example. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From jaq at spacepants.org Fri Jun 13 00:08:29 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Fri, 13 Jun 2003 14:08:29 +1000 Subject: [rt-users] Getting owner to change when replying In-Reply-To: <20030613031537.GJ622@luggage> References: <20030605000752.GA14527@dangerousideas.com> <20030613021658.GD31564@spacepants.org> <20030613031537.GJ622@luggage> Message-ID: <20030613040829.GE31564@spacepants.org> This one time, at band camp, Phil Homewood wrote: >Jamie Wilkinson wrote: >> Apply the attachment, then perform the following queries on your database: > >It should be noted that throwing random SQL at your RT database >is, um, Not Advisable. Please don't try this at home. > >RT provides tools and hooks for doing this in a safe(r), portable >way. In this instance, a datafile containing something like: > >@ScripActions = ( > { Name => 'Auto Take', > Description => 'Take ticket on correspondence', > ExecModule => 'AutoTake' }, >); > >when fed to "rt-setup-database --insert --datafile", is the >correct approach. The patch submitted to rt-3.0-bugs included this for the scripaction, although not the scrip. -- jaq at spacepants.org http://spacepants.org/jaq.gpg From carlson at mail.npd.ufsc.br Fri Jun 13 00:26:54 2003 From: carlson at mail.npd.ufsc.br (Augusto Castelan Carlson) Date: Fri, 13 Jun 2003 01:26:54 -0300 (BRT) Subject: [rt-users] creating (email) and replying a ticket problem In-Reply-To: <20030613031704.GK622@luggage> Message-ID: On Fri, 13 Jun 2003, Phil Homewood wrote: > > Did you edit the right aliases file, then? Your problem > is that sendmail can't find that alias. I'm using postfix and the aliases file that I edit is /etc/aliases __ Augusto From pdh at snapgear.com Fri Jun 13 00:30:27 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 13 Jun 2003 14:30:27 +1000 Subject: [rt-users] creating (email) and replying a ticket problem In-Reply-To: References: <20030613031704.GK622@luggage> Message-ID: <20030613043027.GO622@luggage> Augusto Castelan Carlson wrote: > I'm using postfix and the aliases file that I edit is /etc/aliases does your main.cf point to /etc/aliases? what does ls -l /etc/aliases* show? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From carlson at mail.npd.ufsc.br Fri Jun 13 01:22:56 2003 From: carlson at mail.npd.ufsc.br (Augusto Castelan Carlson) Date: Fri, 13 Jun 2003 02:22:56 -0300 (BRT) Subject: [rt-users] creating (email) and replying a ticket problem In-Reply-To: <20030613043027.GO622@luggage> Message-ID: On Fri, 13 Jun 2003, Phil Homewood wrote: > Augusto Castelan Carlson wrote: > > I'm using postfix and the aliases file that I edit is /etc/aliases > > does your main.cf point to /etc/aliases? alias_maps = hash:/etc/postfix/aliases alias_database = hash:/etc/postfix/aliases >what does > ls -l /etc/aliases* > > show? [root at ticket etc]# ls -l /etc/aliases* -rw-r--r-- 1 root root 1552 Jun 12 10:53 /etc/aliases -rw-r----- 1 smmsp smmsp 12288 Jun 12 23:22 /etc/aliases.db I'm probaly using editing the wrong aliases file... -- Augusto From gonzalo at linuxaus.com Fri Jun 13 01:58:56 2003 From: gonzalo at linuxaus.com (Gonzalo Servat) Date: Fri, 13 Jun 2003 15:58:56 +1000 Subject: [rt-users] SMS on new tickets? Message-ID: <2994906.1055519936@[192.168.10.243]> On Tuesday, 10 June 2003 1:04 PM -0700 Joseph Spenner wrote: > You could set up an alias on your RT box (ie: > rt-sms at rtbox.domain.com ) which pipes into a perl > script. That script can check for certain things in > the body (to filter out the messages that are of no > interest) and forward along the rest to your SMS pager > (or call your Net::SMS ). Yeah, since I'm using Qmail I could call a Perl script after spamassassin and before it goes off to rt-mailgate to achieve what you suggested. I was hoping for a cleaner/neater solution, like making a new ScripAction to send the SMS. 'OnCreateTicket -> SMS -> ' would be nice. Not sure if it can be done easily, then again it is Perl so it can't be that hard :) Thanks for your advice. Regards, Gonzalo. From laurent.vaills at dms.at Fri Jun 13 02:46:02 2003 From: laurent.vaills at dms.at (Laurent Vaills) Date: 13 Jun 2003 08:46:02 +0200 Subject: [rt-users] RT 3.0 install problem with Apache::Request on RedHat 7.3 In-Reply-To: <1055441513.5663.60.camel@neo.sophia.dms.at> References: <1055441513.5663.60.camel@neo.sophia.dms.at> Message-ID: <1055486763.5784.17.camel@neo.sophia.dms.at> Oops sorry. I did not see the others answers yesterday evening : too late for me ;-) I try this morning to answer ! in order to skip the test but now I get another error : it seems that Apache::Request tries to execute the test even if I want to skip it. Here is the messages I get : For testing purposes, please give the full path to an httpd with mod_perl enabled. The path defaults to $ENV{APACHE}, if present. [/usr/sbin/httpd] ('!' to skip): ! Skipping. Checking if your kit is complete... Looks good Writing Makefile for libapreq ...compilation is ok... Manifying blib/man3/Apache::libapreq.3pm /usr/bin/make -- OK Running make test make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/c' make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/c' make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Request' make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Request' make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Cookie' make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Cookie' t/httpd -f `pwd`/t/httpd.conf /bin/sh: t/httpd: No such file or directory make: *** [start_httpd] Error 127 /usr/bin/make test -- NOT OK Running make install make test had returned bad status, won't install without force Is there anybody who succeeded to install correctly Apache::Request under RedHat 7.3? All suggestions are welcomed, Best regards, Laurent On Thu, 2003-06-12 at 20:11, Laurent Vaills wrote: > Hi all. > > I have exactly the same on a fresh install of Redhat 7.3 with all the > updates. > > I tried to install Apache::Request manually and said no when it asks to > inspect the current config file but that doesn't work. > > I got this error : > Running make test > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/c' > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/c' > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Request' > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Request' > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Cookie' > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Cookie' > t/httpd -f `pwd`/t/httpd.conf > Syntax error on line 15 of /root/.cpan/build/libapreq-1.1/t/httpd.conf: > Invalid command 'TypesConfig', perhaps mis-spelled or defined by a > module not included in the server configuration > make: *** [start_httpd] Error 1 > /usr/bin/make test -- NOT OK > Running make install > make test had returned bad status, won't install without force > > > Do you have any suggestions ? > > best regards, > Laurent. > > > > On Tue, 2003-04-01 at 12:17, shimi wrote: > > > > that happend to me too > > > > just install it manually... > > > > i.e. perl -MCPAN -e 'install Apache::Request' > > > > and when it asks wether to inspect the current config file, say NO > > > > - shimi > > > > On 31 Mar 2003, Curtis Rempel wrote: > > > > > Hi, > > > > > > I'm attempting an install of RT 3.0 on RedHat 7.3 (out of the box > > > configuration with RPMS, no tarballs) > > > > > > [root at vault rt-3-0-0]# rpm -qa | grep apache > > > apache-devel-1.3.23-11 > > > apache-1.3.23-11 > > > [root at vault rt-3-0-0]# rpm -qa | grep perl > > > perl-DB_File-1.75-34.99.6 > > > perl-HTML-Parser-3.26-2 > > > perl-Parse-Yapp-1.05-15 > > > perl-XML-Encoding-1.01-9 > > > perl-XML-Dumper-0.4-12 > > > mod_perl-1.26-5 > > > perl-SGMLSpm-1.03ii-4 > > > perl-5.6.1-34.99.6 > > > perl-CPAN-1.59_54-34.99.6 > > > perl-NDBM_File-1.75-34.99.6 > > > perl-DateManip-5.40-15 > > > perl-HTML-Tagset-3.03-14 > > > perl-libnet-1.0901-17 > > > perl-MIME-Base64-2.12-14 > > > perl-Storable-1.0.14-15 > > > perl-libwww-perl-5.63-9 > > > perl-XML-Grove-0.46alpha-11 > > > perl-libxml-perl-0.07-14 > > > perl-XML-Twig-2.02-9 > > > perl-DBD-MySQL-1.2219-6 > > > perl-CGI-2.752-34.99.6 > > > groff-perl-1.17.2-12 > > > perl-Digest-MD5-2.16-15 > > > perl-libxml-enno-1.02-15 > > > perl-URI-1.17-16 > > > perl-XML-Parser-2.30-15 > > > perl-Crypt-SSLeay-0.35-15 > > > perl-DBI-1.21-1 > > > [root at vault rt-3-0-0]# rpm -qa | grep php > > > php-ldap-4.1.2-7 > > > php-devel-4.1.2-7 > > > asp2php-0.76.2-1 > > > php-4.1.2-7 > > > [root at vault rt-3-0-0]# > > > > > > > > > The only glitch thus far is with Apache::Request which fails its tests > > > for some reason which is not apparent to me. Attached dependency > > > install session follows. > > > > > > I suspect that perhaps my /etc/httpd/conf/httpd.conf needs some > > > adjustments but I can't be sure. I can include parts of it if required > > > to help troubleshoot. > > > > > > Any pointers anybody might have would be greatly appreciated! > > > > > > Thanks, > > > > > > Curtis > > > > > > > > > [root at vault rt-3-0-0]# perl sbin/rt-test-dependencies --with-mysql > > > --with-modperl1 --install > > > I18N-COMPAT dependencies: > > > Text::Iconv ...found > > > Encode::compat 0.04...found > > > MASON dependencies: > > > Params::Validate 0.02...found > > > Cache::Cache ...found > > > Exception::Class ...found > > > HTML::Mason 1.16...found > > > MLDBM ...found > > > Errno ...found > > > FreezeThaw ...found > > > Digest::MD5 ...found > > > CGI::Cookie 1.20...found > > > Storable ...found > > > Apache::Session 1.53...found > > > CLI dependencies: > > > Getopt::Long 2.24...found > > > MYSQL dependencies: > > > DBD::mysql 2.0416...found > > > DEV dependencies: > > > Regexp::Common ...found > > > Time::HiRes ...found > > > Test::Inline ...found > > > WWW::Mechanize ...found > > > MODPERL1 dependencies: > > > CGI ...found > > > Apache::Request ...MISSING > > > Going to read /root/.cpan/Metadata > > > Database was generated on Mon, 31 Mar 2003 11:45:27 GMT > > > Running install for module Apache::Request > > > Running make for J/JI/JIMW/libapreq-1.1.tar.gz > > > > > > CPAN: MD5 security checks disabled because MD5 not installed. > > > Please consider installing the MD5 module. > > > > > > Scanning cache /root/.cpan/build for sizes > > > libapreq-1.1/ > > > libapreq-1.1/c/ > > > libapreq-1.1/c/Makefile.noperl > > > libapreq-1.1/c/apache_cookie.c > > > libapreq-1.1/c/Makefile.PL > > > libapreq-1.1/c/apache_multipart_buffer.c > > > libapreq-1.1/c/apache_request.h > > > libapreq-1.1/c/Makefile.am > > > libapreq-1.1/c/apache_request.c > > > libapreq-1.1/c/apache_cookie.h > > > libapreq-1.1/c/Makefile.in > > > libapreq-1.1/c/apache_multipart_buffer.h > > > libapreq-1.1/t/ > > > libapreq-1.1/t/inherit.t > > > libapreq-1.1/t/request.t > > > libapreq-1.1/t/apreq/ > > > libapreq-1.1/t/apreq/request.t > > > libapreq-1.1/t/apreq/big_input.t > > > libapreq-1.1/t/apreq/cookie.t > > > libapreq-1.1/t/api.pl > > > libapreq-1.1/t/request-param.pl > > > libapreq-1.1/t/response/ > > > libapreq-1.1/t/response/TestApReq/ > > > libapreq-1.1/t/response/TestApReq/cookie.pm > > > libapreq-1.1/t/response/TestApReq/request.pm > > > libapreq-1.1/t/response/TestApReq/big_input.pm > > > libapreq-1.1/t/book.gif > > > libapreq-1.1/t/TEST.win32 > > > libapreq-1.1/t/httpd.conf > > > libapreq-1.1/t/request-inherit.pl > > > libapreq-1.1/t/httpd.conf.win32 > > > libapreq-1.1/t/request-cookie.pl > > > libapreq-1.1/t/cookie.t > > > libapreq-1.1/t/request-upload.pl > > > libapreq-1.1/t/TEST.PL > > > libapreq-1.1/Changes > > > libapreq-1.1/Cookie/ > > > libapreq-1.1/Cookie/Cookie.xs > > > libapreq-1.1/Cookie/Cookie.pm > > > libapreq-1.1/Cookie/Makefile.PL > > > libapreq-1.1/MANIFEST > > > libapreq-1.1/typemap > > > libapreq-1.1/aclocal.m4 > > > libapreq-1.1/patches/ > > > libapreq-1.1/patches/README > > > libapreq-1.1/patches/apache-1.3+apreq.patch > > > libapreq-1.1/eg/ > > > libapreq-1.1/eg/perl/ > > > libapreq-1.1/eg/perl/file_upload.pl > > > libapreq-1.1/eg/perl/cookie.pl > > > libapreq-1.1/eg/c/ > > > libapreq-1.1/eg/c/testapreq/ > > > libapreq-1.1/eg/c/testapreq/Makefile.apxs > > > libapreq-1.1/eg/c/testapreq/mod_testapreq.c > > > libapreq-1.1/eg/c/testapreq/mod_testapreq.module > > > libapreq-1.1/eg/c/testapreq/Makefile.tmpl > > > libapreq-1.1/patch > > > libapreq-1.1/ltmain.sh > > > libapreq-1.1/config.guess > > > libapreq-1.1/Request/ > > > libapreq-1.1/Request/Request.pm > > > libapreq-1.1/Request/Makefile.PL > > > libapreq-1.1/Request/Request.xs > > > libapreq-1.1/configure.in > > > libapreq-1.1/libapreq.pod > > > libapreq-1.1/CREDITS > > > libapreq-1.1/configure > > > libapreq-1.1/acinclude.m4 > > > libapreq-1.1/README > > > libapreq-1.1/LICENSE > > > libapreq-1.1/depcomp > > > libapreq-1.1/lib/ > > > libapreq-1.1/lib/Apache/ > > > libapreq-1.1/lib/Apache/libapreq.pm > > > libapreq-1.1/autom4te-2.53.cache/ > > > libapreq-1.1/autom4te-2.53.cache/traces.0 > > > libapreq-1.1/autom4te-2.53.cache/output.0 > > > libapreq-1.1/autom4te-2.53.cache/requests > > > libapreq-1.1/config.sub > > > libapreq-1.1/missing > > > libapreq-1.1/Makefile.in > > > libapreq-1.1/install-sh > > > libapreq-1.1/mkinstalldirs > > > libapreq-1.1/INSTALL.MacOSX > > > libapreq-1.1/ToDo > > > libapreq-1.1/BUILD.sh > > > libapreq-1.1/Makefile.am > > > libapreq-1.1/INSTALL > > > libapreq-1.1/Makefile.PL > > > Removing previously used /root/.cpan/build/libapreq-1.1 > > > > > > CPAN.pm: Going to build J/JI/JIMW/libapreq-1.1.tar.gz > > > > > > > > > For testing purposes, please give the full path to an httpd > > > with mod_perl enabled. The path defaults to $ENV{APACHE}, if present. > > > [/usr/sbin/httpd] ('!' to skip): > > > Search existing config file for dynamic module dependencies? [y]: > > > Config file [/etc/httpd/conf/httpd.conf]: > > > Adding the following dynamic config lines: > > > LoadModule vhost_alias_module /etc/httpd/modules/mod_vhost_alias.so > > > LoadModule bandwidth_module /etc/httpd/modules/mod_bandwidth.so > > > LoadModule throttle_module /etc/httpd/modules/mod_throttle.so > > > LoadModule env_module /etc/httpd/modules/mod_env.so > > > LoadModule config_log_module /etc/httpd/modules/mod_log_config.so > > > LoadModule agent_log_module /etc/httpd/modules/mod_log_agent.so > > > LoadModule referer_log_module /etc/httpd/modules/mod_log_referer.so > > > LoadModule mime_module /etc/httpd/modules/mod_mime.so > > > LoadModule negotiation_module /etc/httpd/modules/mod_negotiation.so > > > LoadModule status_module /etc/httpd/modules/mod_status.so > > > LoadModule info_module /etc/httpd/modules/mod_info.so > > > LoadModule includes_module /etc/httpd/modules/mod_include.so > > > LoadModule autoindex_module /etc/httpd/modules/mod_autoindex.so > > > LoadModule dir_module /etc/httpd/modules/mod_dir.so > > > LoadModule cgi_module /etc/httpd/modules/mod_cgi.so > > > LoadModule asis_module /etc/httpd/modules/mod_asis.so > > > LoadModule imap_module /etc/httpd/modules/mod_imap.so > > > LoadModule action_module /etc/httpd/modules/mod_actions.so > > > LoadModule userdir_module /etc/httpd/modules/mod_userdir.so > > > LoadModule alias_module /etc/httpd/modules/mod_alias.so > > > LoadModule rewrite_module /etc/httpd/modules/mod_rewrite.so > > > LoadModule access_module /etc/httpd/modules/mod_access.so > > > LoadModule auth_module /etc/httpd/modules/mod_auth.so > > > LoadModule anon_auth_module /etc/httpd/modules/mod_auth_anon.so > > > LoadModule db_auth_module /etc/httpd/modules/mod_auth_db.so > > > LoadModule expires_module /etc/httpd/modules/mod_expires.so > > > LoadModule headers_module /etc/httpd/modules/mod_headers.so > > > LoadModule setenvif_module /etc/httpd/modules/mod_setenvif.so > > > LoadModule perl_module /etc/httpd/modules/libperl.so > > > LoadModule php4_module /etc/httpd/modules/libphp4.so > > > LoadModule dav_module /etc/httpd/modules/libdav.so > > > LoadModule roaming_module /etc/httpd/modules/mod_roaming.so > > > LoadModule ssl_module /etc/httpd/modules/libssl.so > > > LoadModule put_module /etc/httpd/modules/mod_put.so > > > LoadModule python_module /etc/httpd/modules/mod_python.so > > > LoadModule bandwidth_module /usr/lib/apache/mod_bandwidth.so > > > AddModule mod_vhost_alias.c > > > AddModule mod_bandwidth.c > > > AddModule mod_throttle.c > > > AddModule mod_env.c > > > AddModule mod_log_config.c > > > AddModule mod_log_agent.c > > > AddModule mod_log_referer.c > > > AddModule mod_mime.c > > > AddModule mod_negotiation.c > > > AddModule mod_status.c > > > AddModule mod_info.c > > > AddModule mod_include.c > > > AddModule mod_autoindex.c > > > AddModule mod_dir.c > > > AddModule mod_cgi.c > > > AddModule mod_asis.c > > > AddModule mod_imap.c > > > AddModule mod_actions.c > > > AddModule mod_userdir.c > > > AddModule mod_alias.c > > > AddModule mod_rewrite.c > > > AddModule mod_access.c > > > AddModule mod_auth.c > > > AddModule mod_auth_anon.c > > > AddModule mod_auth_db.c > > > AddModule mod_expires.c > > > AddModule mod_headers.c > > > AddModule mod_so.c > > > AddModule mod_setenvif.c > > > AddModule mod_perl.c > > > AddModule mod_dav.c > > > AddModule mod_roaming.c > > > AddModule mod_ssl.c > > > AddModule mod_put.c > > > AddModule mod_python.c > > > User to run tests under [nobody]: > > > Group to run tests under [nobody]: > > > Port to run tests under [8228]: > > > Checking if your kit is complete... > > > Looks good > > > Writing Makefile for libapreq > > > mkdir ../blib > > > mkdir ../blib/arch > > > mkdir ../blib/arch/auto > > > mkdir ../blib/arch/auto/libapreq > > > Warning: -L../blib/arch/auto/libapreq changed to > > > -L/root/.cpan/build/libapreq-1.1/Request/../blib/arch/auto/libapreq > > > Writing Makefile for Apache::Request > > > Warning: -L../blib/arch/auto/libapreq changed to > > > -L/root/.cpan/build/libapreq-1.1/Cookie/../blib/arch/auto/libapreq > > > Writing Makefile for Apache::Cookie > > > Writing Makefile for libapreq > > > cp libapreq.pod blib/lib/libapreq.pod > > > cp lib/Apache/libapreq.pm blib/lib/Apache/libapreq.pm > > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/c' > > > gcc -c -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include > > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include/modules/perl -I/usr/include/apache -I/usr/include/apache -fno-strict-aliasing -I/usr/local/include -O2 -march=i386 -mcpu=i686 -DVERSION=\"0.10\" -DXS_VERSION=\"0.10\" -fPIC -I/usr/lib/perl5/5.6.1/i386-linux/CORE apache_request.c > > > gcc -c -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include > > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include/modules/perl -I/usr/include/apache -I/usr/include/apache -fno-strict-aliasing -I/usr/local/include -O2 -march=i386 -mcpu=i686 -DVERSION=\"0.10\" -DXS_VERSION=\"0.10\" -fPIC -I/usr/lib/perl5/5.6.1/i386-linux/CORE apache_cookie.c > > > gcc -c -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include > > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include/modules/perl -I/usr/include/apache -I/usr/include/apache -fno-strict-aliasing -I/usr/local/include -O2 -march=i386 -mcpu=i686 -DVERSION=\"0.10\" -DXS_VERSION=\"0.10\" -fPIC -I/usr/lib/perl5/5.6.1/i386-linux/CORE apache_multipart_buffer.c > > > rm -rf ../blib/arch/auto/libapreq/libapreq.a > > > /usr/bin/ar cr ../blib/arch/auto/libapreq/libapreq.a apache_request.o > > > apache_cookie.o apache_multipart_buffer.o && : > > > ../blib/arch/auto/libapreq/libapreq.a > > > chmod 755 ../blib/arch/auto/libapreq/libapreq.a > > > cp apache_cookie.h ../blib/arch/auto/libapreq/include/apache_cookie.h > > > cp apache_multipart_buffer.h > > > ../blib/arch/auto/libapreq/include/apache_multipart_buffer.h > > > cp apache_request.h ../blib/arch/auto/libapreq/include/apache_request.h > > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/c' > > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Request' > > > cp Request.pm ../blib/lib/Apache/Request.pm > > > /usr/bin/perl -I/usr/lib/perl5/5.6.1/i386-linux -I/usr/lib/perl5/5.6.1 > > > /usr/lib/perl5/5.6.1/ExtUtils/xsubpp -typemap > > > /usr/lib/perl5/5.6.1/ExtUtils/typemap -typemap > > > /usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/typemap > > > Request.xs > Request.xsc && mv Request.xsc Request.c > > > gcc -c -I../c > > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include > > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include/modules/perl -I/usr/include/apache -I/usr/include/apache -fno-strict-aliasing -I/usr/local/include -O2 -march=i386 -mcpu=i686 -DVERSION=\"1.1\" -DXS_VERSION=\"1.1\" -fPIC -I/usr/lib/perl5/5.6.1/i386-linux/CORE Request.c > > > Running Mkbootstrap for Apache::Request () > > > chmod 644 Request.bs > > > rm -f ../blib/arch/auto/Apache/Request/Request.so > > > LD_RUN_PATH="/root/.cpan/build/libapreq-1.1/Request/../blib/arch/auto/libapreq" gcc -shared -L/usr/local/lib Request.o -o ../blib/arch/auto/Apache/Request/Request.so -L/root/.cpan/build/libapreq-1.1/Request/../blib/arch/auto/libapreq -lapreq > > > chmod 755 ../blib/arch/auto/Apache/Request/Request.so > > > cp Request.bs ../blib/arch/auto/Apache/Request/Request.bs > > > chmod 644 ../blib/arch/auto/Apache/Request/Request.bs > > > Manifying ../blib/man3/Apache::Request.3pm > > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Request' > > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Cookie' > > > cp Cookie.pm ../blib/lib/Apache/Cookie.pm > > > /usr/bin/perl -I/usr/lib/perl5/5.6.1/i386-linux -I/usr/lib/perl5/5.6.1 > > > /usr/lib/perl5/5.6.1/ExtUtils/xsubpp -typemap > > > /usr/lib/perl5/5.6.1/ExtUtils/typemap -typemap > > > /usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/typemap > > > Cookie.xs > Cookie.xsc && mv Cookie.xsc Cookie.c > > > gcc -c -I../c > > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include > > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include/modules/perl -I/usr/include/apache -I/usr/include/apache -fno-strict-aliasing -I/usr/local/include -O2 -march=i386 -mcpu=i686 -DVERSION=\"1.1\" -DXS_VERSION=\"1.1\" -fPIC -I/usr/lib/perl5/5.6.1/i386-linux/CORE Cookie.c > > > Running Mkbootstrap for Apache::Cookie () > > > chmod 644 Cookie.bs > > > rm -f ../blib/arch/auto/Apache/Cookie/Cookie.so > > > LD_RUN_PATH="/root/.cpan/build/libapreq-1.1/Cookie/../blib/arch/auto/libapreq" gcc -shared -L/usr/local/lib Cookie.o -o ../blib/arch/auto/Apache/Cookie/Cookie.so -L/root/.cpan/build/libapreq-1.1/Cookie/../blib/arch/auto/libapreq -lapreq > > > chmod 755 ../blib/arch/auto/Apache/Cookie/Cookie.so > > > cp Cookie.bs ../blib/arch/auto/Apache/Cookie/Cookie.bs > > > chmod 644 ../blib/arch/auto/Apache/Cookie/Cookie.bs > > > Manifying ../blib/man3/Apache::Cookie.3pm > > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Cookie' > > > Manifying blib/man3/libapreq.3pm > > > Manifying blib/man3/Apache::libapreq.3pm > > > /usr/bin/make -- OK > > > Running make test > > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/c' > > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/c' > > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Request' > > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Request' > > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Cookie' > > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Cookie' > > > t/httpd -f `pwd`/t/httpd.conf > > > [Mon Mar 31 18:30:26 2003] [warn] module bandwidth_module is already > > > loaded, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_vhost_alias.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_bandwidth.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_throttle.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_env.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_log_config.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_log_agent.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_log_referer.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_mime.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_negotiation.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_status.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_info.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_include.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_autoindex.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_dir.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_cgi.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_asis.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_imap.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_actions.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_userdir.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_alias.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_rewrite.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_access.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_auth.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_auth_anon.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_auth_db.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_expires.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_headers.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_so.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_setenvif.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_perl.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_dav.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_roaming.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_ssl.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_put.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_python.c is already added, > > > skipping > > > PERL_DL_NONLAZY=1 PORT=8228 /usr/bin/perl -Iblib/arch -Iblib/lib > > > -I/usr/lib/perl5/5.6.1/i386-linux -I/usr/lib/perl5/5.6.1 -e 'use > > > Test::Harness qw(&runtests $verbose); $verbose=0; runtests @ARGV;' t/*.t > > > t/cookie.....skipped > > > all skipped: no reason given > > > t/inherit....FAILED test 1 > > > Failed 1/1 tests, 0.00% okay > > > t/request....FAILED tests 1-10 > > > Failed 10/10 tests, 0.00% okay > > > Failed Test Stat Wstat Total Fail Failed List of Failed > > > ------------------------------------------------------------------------------- > > > t/inherit.t 1 1 100.00% 1 > > > t/request.t 10 10 100.00% 1-10 > > > 1 test skipped. > > > Failed 2/3 test scripts, 33.33% okay. 11/11 subtests failed, 0.00% okay. > > > make: *** [run_tests] Error 11 > > > /usr/bin/make test -- NOT OK > > > Running make install > > > make test had returned bad status, won't install without force > > > Apache::DBI ...found > > > MAILGATE dependencies: > > > HTML::TreeBuilder ...found > > > HTML::FormatText ...found > > > Getopt::Long ...found > > > LWP::UserAgent ...found > > > CORE dependencies: > > > Digest::MD5 ...found > > > DBI 1.18...found > > > Test::Inline ...found > > > Class::ReturnValue 0.40...found > > > DBIx::SearchBuilder 0.80...found > > > Text::Template ...found > > > File::Spec 0.8...found > > > HTML::Entities ...found > > > Net::Domain ...found > > > Log::Dispatch 2.0...found > > > Locale::Maketext ...found > > > Locale::Maketext::Lexicon 0.10...found > > > Locale::Maketext::Fuzzy ...found > > > MIME::Entity 5.108...found > > > Mail::Mailer 1.57...found > > > Net::SMTP ...found > > > Text::Wrapper ...found > > > Time::ParseDate ...found > > > File::Temp ...found > > > Term::ReadKey ...found > > > Text::Autoformat ...found > > > Text::Quoted ...fo > > > > > > > > > > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > > > > > -- > > > > Best regards, > > Shimi > > > > > > ---- > > > > "Outlook is a massive flaming horrid blatant security violation, which > > also happens to be a mail reader." > > > > "Sure UNIX is user friendly; it's just picky about who its friends are." > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From okrouhly at civ.zcu.cz Fri Jun 13 03:18:59 2003 From: okrouhly at civ.zcu.cz (Jan Okrouhly) Date: Fri, 13 Jun 2003 09:18:59 +0200 (CEST) Subject: [rt-users] SMS on new tickets? In-Reply-To: <2994906.1055519936@[192.168.10.243]> Message-ID: On Fri, 13 Jun 2003, Gonzalo Servat wrote: > On Tuesday, 10 June 2003 1:04 PM -0700 Joseph Spenner wrote: > > > You could set up an alias on your RT box (ie: > > rt-sms at rtbox.domain.com ) which pipes into a perl > > script. That script can check for certain things in > > the body (to filter out the messages that are of no > > interest) and forward along the rest to your SMS pager > > (or call your Net::SMS ). > > Yeah, since I'm using Qmail I could call a Perl script after spamassassin > and before it goes off to rt-mailgate to achieve what you suggested. > I was hoping for a cleaner/neater solution, like making a new ScripAction > to send the SMS. 'OnCreateTicket -> SMS -> ' would be nice. Not > sure if it can be done easily, then again it is Perl so it can't be that > hard :) I've done for RT2 something close to the given idea. Inspire in the attached files. It assumes having gsgc SMS interface/gateway and configures by RT config.pm: # Configuration of SMS engine $SMSMailCommand = 'SMSsendmailpipe'; # constant $SMSSendmailArguments="--send "; $SMSSendmailPath = "/usr/bin/gsgc"; $MaxSMSLength = 150; # Maximal bytes sent as SMS Body As watchers mobile numbers it uses Mobile column available in standard RT2 of course... > Thanks for your advice. > > Regards, > Gonzalo. > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > Jan Okrouhly ---------------------------------------\-\-\+\-\-\---okrouhly at civ.zcu.cz--- Laboratory for Computer Science | phone: +420 377 632 837 University of West Bohemia | location: Univerzitni 22 Americka 42, 306 14 Pilsen, Czech Republic | room: UI402 ------------------------------------------73!-de-OK1INC at OK0PPL.#BOH.CZE.EU- -------------- next part -------------- A non-text attachment was scrubbed... Name: insert_action_SMSNotify.pl Type: application/x-perl Size: 2573 bytes Desc: URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: SendSMS.pm Type: application/x-perl Size: 10277 bytes Desc: URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: SMSNotify.pm Type: application/x-perl Size: 4727 bytes Desc: URL: From mkunamneni at osi-tech.com Fri Jun 13 04:32:23 2003 From: mkunamneni at osi-tech.com (mohan) Date: Fri, 13 Jun 2003 14:02:23 +0530 Subject: [rt-users] attachment opening problem in RT 3.0.2 In-Reply-To: <1055486763.5784.17.camel@neo.sophia.dms.at> Message-ID: hi all, when we open any kind of attachment like .doc in RT 3.0.2 is displays junk. this is happening to all kinds of attachments in RT 3.0.2 how can we solve this problem Thanks in advance Mohan. -----Original Message----- From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Laurent Vaills Sent: Friday, June 13, 2003 12:16 PM To: Laurent Vaills Cc: shimi; Curtis Rempel; rt-users at lists.fsck.com Subject: Re: [rt-users] RT 3.0 install problem with Apache::Request onRedHat 7.3 Oops sorry. I did not see the others answers yesterday evening : too late for me ;-) I try this morning to answer ! in order to skip the test but now I get another error : it seems that Apache::Request tries to execute the test even if I want to skip it. Here is the messages I get : For testing purposes, please give the full path to an httpd with mod_perl enabled. The path defaults to $ENV{APACHE}, if present. [/usr/sbin/httpd] ('!' to skip): ! Skipping. Checking if your kit is complete... Looks good Writing Makefile for libapreq ...compilation is ok... Manifying blib/man3/Apache::libapreq.3pm /usr/bin/make -- OK Running make test make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/c' make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/c' make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Request' make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Request' make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Cookie' make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Cookie' t/httpd -f `pwd`/t/httpd.conf /bin/sh: t/httpd: No such file or directory make: *** [start_httpd] Error 127 /usr/bin/make test -- NOT OK Running make install make test had returned bad status, won't install without force Is there anybody who succeeded to install correctly Apache::Request under RedHat 7.3? All suggestions are welcomed, Best regards, Laurent On Thu, 2003-06-12 at 20:11, Laurent Vaills wrote: > Hi all. > > I have exactly the same on a fresh install of Redhat 7.3 with all the > updates. > > I tried to install Apache::Request manually and said no when it asks to > inspect the current config file but that doesn't work. > > I got this error : > Running make test > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/c' > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/c' > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Request' > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Request' > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Cookie' > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Cookie' > t/httpd -f `pwd`/t/httpd.conf > Syntax error on line 15 of /root/.cpan/build/libapreq-1.1/t/httpd.conf: > Invalid command 'TypesConfig', perhaps mis-spelled or defined by a > module not included in the server configuration > make: *** [start_httpd] Error 1 > /usr/bin/make test -- NOT OK > Running make install > make test had returned bad status, won't install without force > > > Do you have any suggestions ? > > best regards, > Laurent. > > > > On Tue, 2003-04-01 at 12:17, shimi wrote: > > > > that happend to me too > > > > just install it manually... > > > > i.e. perl -MCPAN -e 'install Apache::Request' > > > > and when it asks wether to inspect the current config file, say NO > > > > - shimi > > > > On 31 Mar 2003, Curtis Rempel wrote: > > > > > Hi, > > > > > > I'm attempting an install of RT 3.0 on RedHat 7.3 (out of the box > > > configuration with RPMS, no tarballs) > > > > > > [root at vault rt-3-0-0]# rpm -qa | grep apache > > > apache-devel-1.3.23-11 > > > apache-1.3.23-11 > > > [root at vault rt-3-0-0]# rpm -qa | grep perl > > > perl-DB_File-1.75-34.99.6 > > > perl-HTML-Parser-3.26-2 > > > perl-Parse-Yapp-1.05-15 > > > perl-XML-Encoding-1.01-9 > > > perl-XML-Dumper-0.4-12 > > > mod_perl-1.26-5 > > > perl-SGMLSpm-1.03ii-4 > > > perl-5.6.1-34.99.6 > > > perl-CPAN-1.59_54-34.99.6 > > > perl-NDBM_File-1.75-34.99.6 > > > perl-DateManip-5.40-15 > > > perl-HTML-Tagset-3.03-14 > > > perl-libnet-1.0901-17 > > > perl-MIME-Base64-2.12-14 > > > perl-Storable-1.0.14-15 > > > perl-libwww-perl-5.63-9 > > > perl-XML-Grove-0.46alpha-11 > > > perl-libxml-perl-0.07-14 > > > perl-XML-Twig-2.02-9 > > > perl-DBD-MySQL-1.2219-6 > > > perl-CGI-2.752-34.99.6 > > > groff-perl-1.17.2-12 > > > perl-Digest-MD5-2.16-15 > > > perl-libxml-enno-1.02-15 > > > perl-URI-1.17-16 > > > perl-XML-Parser-2.30-15 > > > perl-Crypt-SSLeay-0.35-15 > > > perl-DBI-1.21-1 > > > [root at vault rt-3-0-0]# rpm -qa | grep php > > > php-ldap-4.1.2-7 > > > php-devel-4.1.2-7 > > > asp2php-0.76.2-1 > > > php-4.1.2-7 > > > [root at vault rt-3-0-0]# > > > > > > > > > The only glitch thus far is with Apache::Request which fails its tests > > > for some reason which is not apparent to me. Attached dependency > > > install session follows. > > > > > > I suspect that perhaps my /etc/httpd/conf/httpd.conf needs some > > > adjustments but I can't be sure. I can include parts of it if required > > > to help troubleshoot. > > > > > > Any pointers anybody might have would be greatly appreciated! > > > > > > Thanks, > > > > > > Curtis > > > > > > > > > [root at vault rt-3-0-0]# perl sbin/rt-test-dependencies --with-mysql > > > --with-modperl1 --install > > > I18N-COMPAT dependencies: > > > Text::Iconv ...found > > > Encode::compat 0.04...found > > > MASON dependencies: > > > Params::Validate 0.02...found > > > Cache::Cache ...found > > > Exception::Class ...found > > > HTML::Mason 1.16...found > > > MLDBM ...found > > > Errno ...found > > > FreezeThaw ...found > > > Digest::MD5 ...found > > > CGI::Cookie 1.20...found > > > Storable ...found > > > Apache::Session 1.53...found > > > CLI dependencies: > > > Getopt::Long 2.24...found > > > MYSQL dependencies: > > > DBD::mysql 2.0416...found > > > DEV dependencies: > > > Regexp::Common ...found > > > Time::HiRes ...found > > > Test::Inline ...found > > > WWW::Mechanize ...found > > > MODPERL1 dependencies: > > > CGI ...found > > > Apache::Request ...MISSING > > > Going to read /root/.cpan/Metadata > > > Database was generated on Mon, 31 Mar 2003 11:45:27 GMT > > > Running install for module Apache::Request > > > Running make for J/JI/JIMW/libapreq-1.1.tar.gz > > > > > > CPAN: MD5 security checks disabled because MD5 not installed. > > > Please consider installing the MD5 module. > > > > > > Scanning cache /root/.cpan/build for sizes > > > libapreq-1.1/ > > > libapreq-1.1/c/ > > > libapreq-1.1/c/Makefile.noperl > > > libapreq-1.1/c/apache_cookie.c > > > libapreq-1.1/c/Makefile.PL > > > libapreq-1.1/c/apache_multipart_buffer.c > > > libapreq-1.1/c/apache_request.h > > > libapreq-1.1/c/Makefile.am > > > libapreq-1.1/c/apache_request.c > > > libapreq-1.1/c/apache_cookie.h > > > libapreq-1.1/c/Makefile.in > > > libapreq-1.1/c/apache_multipart_buffer.h > > > libapreq-1.1/t/ > > > libapreq-1.1/t/inherit.t > > > libapreq-1.1/t/request.t > > > libapreq-1.1/t/apreq/ > > > libapreq-1.1/t/apreq/request.t > > > libapreq-1.1/t/apreq/big_input.t > > > libapreq-1.1/t/apreq/cookie.t > > > libapreq-1.1/t/api.pl > > > libapreq-1.1/t/request-param.pl > > > libapreq-1.1/t/response/ > > > libapreq-1.1/t/response/TestApReq/ > > > libapreq-1.1/t/response/TestApReq/cookie.pm > > > libapreq-1.1/t/response/TestApReq/request.pm > > > libapreq-1.1/t/response/TestApReq/big_input.pm > > > libapreq-1.1/t/book.gif > > > libapreq-1.1/t/TEST.win32 > > > libapreq-1.1/t/httpd.conf > > > libapreq-1.1/t/request-inherit.pl > > > libapreq-1.1/t/httpd.conf.win32 > > > libapreq-1.1/t/request-cookie.pl > > > libapreq-1.1/t/cookie.t > > > libapreq-1.1/t/request-upload.pl > > > libapreq-1.1/t/TEST.PL > > > libapreq-1.1/Changes > > > libapreq-1.1/Cookie/ > > > libapreq-1.1/Cookie/Cookie.xs > > > libapreq-1.1/Cookie/Cookie.pm > > > libapreq-1.1/Cookie/Makefile.PL > > > libapreq-1.1/MANIFEST > > > libapreq-1.1/typemap > > > libapreq-1.1/aclocal.m4 > > > libapreq-1.1/patches/ > > > libapreq-1.1/patches/README > > > libapreq-1.1/patches/apache-1.3+apreq.patch > > > libapreq-1.1/eg/ > > > libapreq-1.1/eg/perl/ > > > libapreq-1.1/eg/perl/file_upload.pl > > > libapreq-1.1/eg/perl/cookie.pl > > > libapreq-1.1/eg/c/ > > > libapreq-1.1/eg/c/testapreq/ > > > libapreq-1.1/eg/c/testapreq/Makefile.apxs > > > libapreq-1.1/eg/c/testapreq/mod_testapreq.c > > > libapreq-1.1/eg/c/testapreq/mod_testapreq.module > > > libapreq-1.1/eg/c/testapreq/Makefile.tmpl > > > libapreq-1.1/patch > > > libapreq-1.1/ltmain.sh > > > libapreq-1.1/config.guess > > > libapreq-1.1/Request/ > > > libapreq-1.1/Request/Request.pm > > > libapreq-1.1/Request/Makefile.PL > > > libapreq-1.1/Request/Request.xs > > > libapreq-1.1/configure.in > > > libapreq-1.1/libapreq.pod > > > libapreq-1.1/CREDITS > > > libapreq-1.1/configure > > > libapreq-1.1/acinclude.m4 > > > libapreq-1.1/README > > > libapreq-1.1/LICENSE > > > libapreq-1.1/depcomp > > > libapreq-1.1/lib/ > > > libapreq-1.1/lib/Apache/ > > > libapreq-1.1/lib/Apache/libapreq.pm > > > libapreq-1.1/autom4te-2.53.cache/ > > > libapreq-1.1/autom4te-2.53.cache/traces.0 > > > libapreq-1.1/autom4te-2.53.cache/output.0 > > > libapreq-1.1/autom4te-2.53.cache/requests > > > libapreq-1.1/config.sub > > > libapreq-1.1/missing > > > libapreq-1.1/Makefile.in > > > libapreq-1.1/install-sh > > > libapreq-1.1/mkinstalldirs > > > libapreq-1.1/INSTALL.MacOSX > > > libapreq-1.1/ToDo > > > libapreq-1.1/BUILD.sh > > > libapreq-1.1/Makefile.am > > > libapreq-1.1/INSTALL > > > libapreq-1.1/Makefile.PL > > > Removing previously used /root/.cpan/build/libapreq-1.1 > > > > > > CPAN.pm: Going to build J/JI/JIMW/libapreq-1.1.tar.gz > > > > > > > > > For testing purposes, please give the full path to an httpd > > > with mod_perl enabled. The path defaults to $ENV{APACHE}, if present. > > > [/usr/sbin/httpd] ('!' to skip): > > > Search existing config file for dynamic module dependencies? [y]: > > > Config file [/etc/httpd/conf/httpd.conf]: > > > Adding the following dynamic config lines: > > > LoadModule vhost_alias_module /etc/httpd/modules/mod_vhost_alias.so > > > LoadModule bandwidth_module /etc/httpd/modules/mod_bandwidth.so > > > LoadModule throttle_module /etc/httpd/modules/mod_throttle.so > > > LoadModule env_module /etc/httpd/modules/mod_env.so > > > LoadModule config_log_module /etc/httpd/modules/mod_log_config.so > > > LoadModule agent_log_module /etc/httpd/modules/mod_log_agent.so > > > LoadModule referer_log_module /etc/httpd/modules/mod_log_referer.so > > > LoadModule mime_module /etc/httpd/modules/mod_mime.so > > > LoadModule negotiation_module /etc/httpd/modules/mod_negotiation.so > > > LoadModule status_module /etc/httpd/modules/mod_status.so > > > LoadModule info_module /etc/httpd/modules/mod_info.so > > > LoadModule includes_module /etc/httpd/modules/mod_include.so > > > LoadModule autoindex_module /etc/httpd/modules/mod_autoindex.so > > > LoadModule dir_module /etc/httpd/modules/mod_dir.so > > > LoadModule cgi_module /etc/httpd/modules/mod_cgi.so > > > LoadModule asis_module /etc/httpd/modules/mod_asis.so > > > LoadModule imap_module /etc/httpd/modules/mod_imap.so > > > LoadModule action_module /etc/httpd/modules/mod_actions.so > > > LoadModule userdir_module /etc/httpd/modules/mod_userdir.so > > > LoadModule alias_module /etc/httpd/modules/mod_alias.so > > > LoadModule rewrite_module /etc/httpd/modules/mod_rewrite.so > > > LoadModule access_module /etc/httpd/modules/mod_access.so > > > LoadModule auth_module /etc/httpd/modules/mod_auth.so > > > LoadModule anon_auth_module /etc/httpd/modules/mod_auth_anon.so > > > LoadModule db_auth_module /etc/httpd/modules/mod_auth_db.so > > > LoadModule expires_module /etc/httpd/modules/mod_expires.so > > > LoadModule headers_module /etc/httpd/modules/mod_headers.so > > > LoadModule setenvif_module /etc/httpd/modules/mod_setenvif.so > > > LoadModule perl_module /etc/httpd/modules/libperl.so > > > LoadModule php4_module /etc/httpd/modules/libphp4.so > > > LoadModule dav_module /etc/httpd/modules/libdav.so > > > LoadModule roaming_module /etc/httpd/modules/mod_roaming.so > > > LoadModule ssl_module /etc/httpd/modules/libssl.so > > > LoadModule put_module /etc/httpd/modules/mod_put.so > > > LoadModule python_module /etc/httpd/modules/mod_python.so > > > LoadModule bandwidth_module /usr/lib/apache/mod_bandwidth.so > > > AddModule mod_vhost_alias.c > > > AddModule mod_bandwidth.c > > > AddModule mod_throttle.c > > > AddModule mod_env.c > > > AddModule mod_log_config.c > > > AddModule mod_log_agent.c > > > AddModule mod_log_referer.c > > > AddModule mod_mime.c > > > AddModule mod_negotiation.c > > > AddModule mod_status.c > > > AddModule mod_info.c > > > AddModule mod_include.c > > > AddModule mod_autoindex.c > > > AddModule mod_dir.c > > > AddModule mod_cgi.c > > > AddModule mod_asis.c > > > AddModule mod_imap.c > > > AddModule mod_actions.c > > > AddModule mod_userdir.c > > > AddModule mod_alias.c > > > AddModule mod_rewrite.c > > > AddModule mod_access.c > > > AddModule mod_auth.c > > > AddModule mod_auth_anon.c > > > AddModule mod_auth_db.c > > > AddModule mod_expires.c > > > AddModule mod_headers.c > > > AddModule mod_so.c > > > AddModule mod_setenvif.c > > > AddModule mod_perl.c > > > AddModule mod_dav.c > > > AddModule mod_roaming.c > > > AddModule mod_ssl.c > > > AddModule mod_put.c > > > AddModule mod_python.c > > > User to run tests under [nobody]: > > > Group to run tests under [nobody]: > > > Port to run tests under [8228]: > > > Checking if your kit is complete... > > > Looks good > > > Writing Makefile for libapreq > > > mkdir ../blib > > > mkdir ../blib/arch > > > mkdir ../blib/arch/auto > > > mkdir ../blib/arch/auto/libapreq > > > Warning: -L../blib/arch/auto/libapreq changed to > > > -L/root/.cpan/build/libapreq-1.1/Request/../blib/arch/auto/libapreq > > > Writing Makefile for Apache::Request > > > Warning: -L../blib/arch/auto/libapreq changed to > > > -L/root/.cpan/build/libapreq-1.1/Cookie/../blib/arch/auto/libapreq > > > Writing Makefile for Apache::Cookie > > > Writing Makefile for libapreq > > > cp libapreq.pod blib/lib/libapreq.pod > > > cp lib/Apache/libapreq.pm blib/lib/Apache/libapreq.pm > > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/c' > > > gcc -c -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include > > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include/modules/ perl -I/usr/include/apache -I/usr/include/apache -fno-strict-aliasing -I/usr /local/include -O2 -march=i386 -mcpu=i686 -DVERSION=\"0.10\" -DXS_VERSION= \"0.10\" -fPIC -I/usr/lib/perl5/5.6.1/i386-linux/CORE apache_request.c > > > gcc -c -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include > > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include/modules/ perl -I/usr/include/apache -I/usr/include/apache -fno-strict-aliasing -I/usr /local/include -O2 -march=i386 -mcpu=i686 -DVERSION=\"0.10\" -DXS_VERSION= \"0.10\" -fPIC -I/usr/lib/perl5/5.6.1/i386-linux/CORE apache_cookie.c > > > gcc -c -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include > > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include/modules/ perl -I/usr/include/apache -I/usr/include/apache -fno-strict-aliasing -I/usr /local/include -O2 -march=i386 -mcpu=i686 -DVERSION=\"0.10\" -DXS_VERSION= \"0.10\" -fPIC -I/usr/lib/perl5/5.6.1/i386-linux/CORE apache_multipart_buffer.c > > > rm -rf ../blib/arch/auto/libapreq/libapreq.a > > > /usr/bin/ar cr ../blib/arch/auto/libapreq/libapreq.a apache_request.o > > > apache_cookie.o apache_multipart_buffer.o && : > > > ../blib/arch/auto/libapreq/libapreq.a > > > chmod 755 ../blib/arch/auto/libapreq/libapreq.a > > > cp apache_cookie.h ../blib/arch/auto/libapreq/include/apache_cookie.h > > > cp apache_multipart_buffer.h > > > ../blib/arch/auto/libapreq/include/apache_multipart_buffer.h > > > cp apache_request.h ../blib/arch/auto/libapreq/include/apache_request.h > > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/c' > > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Request' > > > cp Request.pm ../blib/lib/Apache/Request.pm > > > /usr/bin/perl -I/usr/lib/perl5/5.6.1/i386-linux -I/usr/lib/perl5/5.6.1 > > > /usr/lib/perl5/5.6.1/ExtUtils/xsubpp -typemap > > > /usr/lib/perl5/5.6.1/ExtUtils/typemap -typemap > > > /usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/typemap > > > Request.xs > Request.xsc && mv Request.xsc Request.c > > > gcc -c -I../c > > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include > > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include/modules/ perl -I/usr/include/apache -I/usr/include/apache -fno-strict-aliasing -I/usr /local/include -O2 -march=i386 -mcpu=i686 -DVERSION=\"1.1\" -DXS_VERSION=\ "1.1\" -fPIC -I/usr/lib/perl5/5.6.1/i386-linux/CORE Request.c > > > Running Mkbootstrap for Apache::Request () > > > chmod 644 Request.bs > > > rm -f ../blib/arch/auto/Apache/Request/Request.so > > > LD_RUN_PATH="/root/.cpan/build/libapreq-1.1/Request/../blib/arch/auto/libapr eq" gcc -shared -L/usr/local/lib Request.o -o ../blib/arch/auto/Apache/Request/Request.so -L/root/.cpan/build/libapreq-1 .1/Request/../blib/arch/auto/libapreq -lapreq > > > chmod 755 ../blib/arch/auto/Apache/Request/Request.so > > > cp Request.bs ../blib/arch/auto/Apache/Request/Request.bs > > > chmod 644 ../blib/arch/auto/Apache/Request/Request.bs > > > Manifying ../blib/man3/Apache::Request.3pm > > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Request' > > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Cookie' > > > cp Cookie.pm ../blib/lib/Apache/Cookie.pm > > > /usr/bin/perl -I/usr/lib/perl5/5.6.1/i386-linux -I/usr/lib/perl5/5.6.1 > > > /usr/lib/perl5/5.6.1/ExtUtils/xsubpp -typemap > > > /usr/lib/perl5/5.6.1/ExtUtils/typemap -typemap > > > /usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/typemap > > > Cookie.xs > Cookie.xsc && mv Cookie.xsc Cookie.c > > > gcc -c -I../c > > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include > > > -I/usr/lib/perl5/vendor_perl/5.6.1/i386-linux/auto/Apache/include/modules/ perl -I/usr/include/apache -I/usr/include/apache -fno-strict-aliasing -I/usr /local/include -O2 -march=i386 -mcpu=i686 -DVERSION=\"1.1\" -DXS_VERSION=\ "1.1\" -fPIC -I/usr/lib/perl5/5.6.1/i386-linux/CORE Cookie.c > > > Running Mkbootstrap for Apache::Cookie () > > > chmod 644 Cookie.bs > > > rm -f ../blib/arch/auto/Apache/Cookie/Cookie.so > > > LD_RUN_PATH="/root/.cpan/build/libapreq-1.1/Cookie/../blib/arch/auto/libapre q" gcc -shared -L/usr/local/lib Cookie.o -o ../blib/arch/auto/Apache/Cookie/Cookie.so -L/root/.cpan/build/libapreq-1.1 /Cookie/../blib/arch/auto/libapreq -lapreq > > > chmod 755 ../blib/arch/auto/Apache/Cookie/Cookie.so > > > cp Cookie.bs ../blib/arch/auto/Apache/Cookie/Cookie.bs > > > chmod 644 ../blib/arch/auto/Apache/Cookie/Cookie.bs > > > Manifying ../blib/man3/Apache::Cookie.3pm > > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Cookie' > > > Manifying blib/man3/libapreq.3pm > > > Manifying blib/man3/Apache::libapreq.3pm > > > /usr/bin/make -- OK > > > Running make test > > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/c' > > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/c' > > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Request' > > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Request' > > > make[1]: Entering directory `/root/.cpan/build/libapreq-1.1/Cookie' > > > make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Cookie' > > > t/httpd -f `pwd`/t/httpd.conf > > > [Mon Mar 31 18:30:26 2003] [warn] module bandwidth_module is already > > > loaded, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_vhost_alias.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_bandwidth.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_throttle.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_env.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_log_config.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_log_agent.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_log_referer.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_mime.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_negotiation.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_status.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_info.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_include.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_autoindex.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_dir.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_cgi.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_asis.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_imap.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_actions.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_userdir.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_alias.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_rewrite.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_access.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_auth.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_auth_anon.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_auth_db.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_expires.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_headers.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_so.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_setenvif.c is already > > > added, skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_perl.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_dav.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_roaming.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_ssl.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_put.c is already added, > > > skipping > > > [Mon Mar 31 18:30:26 2003] [warn] module mod_python.c is already added, > > > skipping > > > PERL_DL_NONLAZY=1 PORT=8228 /usr/bin/perl -Iblib/arch -Iblib/lib > > > -I/usr/lib/perl5/5.6.1/i386-linux -I/usr/lib/perl5/5.6.1 -e 'use > > > Test::Harness qw(&runtests $verbose); $verbose=0; runtests @ARGV;' t/*.t > > > t/cookie.....skipped > > > all skipped: no reason given > > > t/inherit....FAILED test 1 > > > Failed 1/1 tests, 0.00% okay > > > t/request....FAILED tests 1-10 > > > Failed 10/10 tests, 0.00% okay > > > Failed Test Stat Wstat Total Fail Failed List of Failed > > > -------------------------------------------------------------------------- ----- > > > t/inherit.t 1 1 100.00% 1 > > > t/request.t 10 10 100.00% 1-10 > > > 1 test skipped. > > > Failed 2/3 test scripts, 33.33% okay. 11/11 subtests failed, 0.00% okay. > > > make: *** [run_tests] Error 11 > > > /usr/bin/make test -- NOT OK > > > Running make install > > > make test had returned bad status, won't install without force > > > Apache::DBI ...found > > > MAILGATE dependencies: > > > HTML::TreeBuilder ...found > > > HTML::FormatText ...found > > > Getopt::Long ...found > > > LWP::UserAgent ...found > > > CORE dependencies: > > > Digest::MD5 ...found > > > DBI 1.18...found > > > Test::Inline ...found > > > Class::ReturnValue 0.40...found > > > DBIx::SearchBuilder 0.80...found > > > Text::Template ...found > > > File::Spec 0.8...found > > > HTML::Entities ...found > > > Net::Domain ...found > > > Log::Dispatch 2.0...found > > > Locale::Maketext ...found > > > Locale::Maketext::Lexicon 0.10...found > > > Locale::Maketext::Fuzzy ...found > > > MIME::Entity 5.108...found > > > Mail::Mailer 1.57...found > > > Net::SMTP ...found > > > Text::Wrapper ...found > > > Time::ParseDate ...found > > > File::Temp ...found > > > Term::ReadKey ...found > > > Text::Autoformat ...found > > > Text::Quoted ...fo > > > > > > > > > > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > > > > > -- > > > > Best regards, > > Shimi > > > > > > ---- > > > > "Outlook is a massive flaming horrid blatant security violation, which > > also happens to be a mail reader." > > > > "Sure UNIX is user friendly; it's just picky about who its friends are." > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From autrijus at autrijus.org Fri Jun 13 05:11:54 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Fri, 13 Jun 2003 17:11:54 +0800 Subject: [rt-users] attachment opening problem in RT 3.0.2 In-Reply-To: References: <1055486763.5784.17.camel@neo.sophia.dms.at> Message-ID: <20030613091154.GA5116@not.autrijus.org> On Fri, Jun 13, 2003 at 02:02:23PM +0530, mohan wrote: > hi all, > when we open any kind of attachment like .doc in RT 3.0.2 is displays junk. > this is happening to all kinds of attachments in RT 3.0.2 > how can we solve this problem By trying out RT 3.0.3pre3 and see if the problem persists? It should've have the problem fixed. At least it worksforme. /Autrijus/ From snewton at us.ibm.com Fri Jun 13 05:49:25 2003 From: snewton at us.ibm.com (Scott Newton) Date: Fri, 13 Jun 2003 03:49:25 -0600 Subject: [rt-users] Scott Newton/Portland/IBM is out of the office. Message-ID: I will be out of the office starting June 13, 2003 and will not return until June 17, 2003. I will respond to your message when I return. From bkdhamu at rediffmail.com Fri Jun 13 06:51:56 2003 From: bkdhamu at rediffmail.com (Dhamu Bk) Date: 13 Jun 2003 10:51:56 -0000 Subject: [rt-users] (no subject) Message-ID: <20030613105156.26501.qmail@webmail18.rediffmail.com> The error was thrown from /opt/rt3/bin/webmux.pl saying that system cannot find Apache::Constants.pm. Apache is configured with modperl2. -------------- next part -------------- An HTML attachment was scrubbed... URL: From bkdhamu at rediffmail.com Fri Jun 13 06:53:22 2003 From: bkdhamu at rediffmail.com (Dhamu Bk) Date: 13 Jun 2003 10:53:22 -0000 Subject: [rt-users] (no subject) Message-ID: <20030613105322.17784.qmail@webmail27.rediffmail.com> Hi, The error was thrown from /opt/rt3/bin/webmux.pl saying that system cannot find Apache::Constants.pm. Apache is configured with modperl2. Can some body help us, Thanks in Advance, Dhamu -------------- next part -------------- An HTML attachment was scrubbed... URL: From Andre.Esser at OrbisUK.com Fri Jun 13 07:16:09 2003 From: Andre.Esser at OrbisUK.com (Andre Esser) Date: Fri, 13 Jun 2003 12:16:09 +0100 Subject: [rt-users] allow new users to reply to existing ticket Message-ID: <3EE9B279.9020102@OrbisUK.com> Hi, As a new subscriber please let me first say a big thank you to the RT developers for an outstanding product. Ok, now my problem. I would like users that don't yet exist in RT's database (ie. have never communicated with RT before) to be able to reply to tickets. In particular what I'm doing is the following:- I'm opening a ticket myself, with me being the requestor. I want to send an email from that ticket to everyone in the company, not individually obviously by to a company internal alias that forwards to all users. Now if any of those users reply, I get the following email notification: "RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email." I have enabled CreateTicket, CommentOnTicket and ReplyToTicket for Everyone in both Configuration-->Global-->GroupRights and Configuration-->Groups-->General-->GroupRights The General Queue is currently the only queue defined. I'm using RT 3.0.0 on Linux/Apache/Postgres. No other problems have so far been encountered. Thanks in advance for any help, Andre -- Andre Esser, Sys Admin http://www.OrbisUK.com From pdh at snapgear.com Fri Jun 13 07:32:20 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 13 Jun 2003 21:32:20 +1000 Subject: [rt-users] allow new users to reply to existing ticket In-Reply-To: <3EE9B279.9020102@OrbisUK.com> References: <3EE9B279.9020102@OrbisUK.com> Message-ID: <20030613113219.GA580@luggage> Andre Esser wrote: > "RT could not load a valid user, and RT's configuration does not allow > for the creation of a new user for your email." > > I have enabled CreateTicket, CommentOnTicket and ReplyToTicket for > Everyone in both Configuration-->Global-->GroupRights and > Configuration-->Groups-->General-->GroupRights That sounds like a bug. > I'm using RT 3.0.0 on Linux/Apache/Postgres. That's ancient, in RT3-years. Can you upgrade to the latest 3.0.x version and see if you still suffer? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From LCanali at pd.state.gov Fri Jun 13 08:36:21 2003 From: LCanali at pd.state.gov (Canali, Luigi) Date: Fri, 13 Jun 2003 08:36:21 -0400 Subject: [rt-users] help Message-ID: <4AA32E46BE67644FBDF0F6DDB76287CC01480E7B@msxwashumbx2a.pd.state.gov> > -----Original Message----- > From: rt-users-request at lists.fsck.com > [mailto:rt-users-request at lists.fsck.com] > Sent: Friday, June 13, 2003 12:10 AM > To: rt-users at lists.fsck.com > Subject: rt-users digest, Vol 1 #1192 - 11 msgs > > > Send rt-users mailing list submissions to > rt-users at lists.fsck.com > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.fsck.com/mailman/listinfo/rt-users > or, via email, send a message with subject or body 'help' to > rt-users-request at lists.fsck.com > > You can reach the person managing the list at > rt-users-admin at lists.fsck.com > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of rt-users digest..." > > > Today's Topics: > > 1. RE: Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate > (Arthur Watts) > 2. RE: Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate > (Stewart James) > 3. Re: Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate > (Phil Homewood) > 4. Re: Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate > (Stewart James) > 5. Re: Getting owner to change when replying (Jamie Wilkinson) > 6. Re: creating (email) and replying a ticket problem > (Augusto Castelan Carlson) > 7. RE: Getting owner to change when replying (mohan) > 8. Re: Getting owner to change when replying (Phil Homewood) > 9. Re: creating (email) and replying a ticket problem > (Phil Homewood) > 10. Re: Reopening of Closed Tickets (Phil Homewood) > 11. Re: Getting owner to change when replying (Jamie Wilkinson) > > --__--__-- > > Message: 1 > Subject: RE: [rt-users] Sendmail problems (EXIT_TEMPFAIL) > with rt3 mailgate > Date: Fri, 13 Jun 2003 10:27:17 +1000 > From: "Arthur Watts" > To: "Stewart James" > Cc: > > Hi Stewart, > > Thanks for the prompt reply. > > No - I had a problem with attachments previously, but even 'echo > "Testing" | mail icom-wemaster' fails when I move to the rt3 config in > /etc/smrsh. Same result every time - I've checked that sendmail knows > what to do with the mail for that user, but still no luck.=20 > > Cheers, > > Artie > > -----Original Message----- > From: Stewart James [mailto:stewart.james at vu.edu.au]=20 > Sent: Friday, 13 June 2003 10:17 > To: Arthur Watts > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 > mailgate > > > > This sounds exactly the same as the problem I am having. Do the > message(s) causing the problem have attachments? > > On Fri, 13 Jun 2003, Arthur Watts wrote: > > > Date: Fri, 13 Jun 2003 09:56:19 +1000 > > From: Arthur Watts > > To: rt-users at lists.fsck.com > > Subject: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3=20 > > mailgate > > > > Hi, > > > > I have searched high and low in an effort to find a > solution to=20 > > this problem, to no avail. After migrating our RT2 data > into the RT3=20 > > database and doing the necessary config (see below), our > mail logs=20 > > record the following result when I try to create a new ticket via=20 > > email in rt3 : > > > > Jun 12 23:16:28 xx-xxx sendmail[21357]: h5CDGSU3021357:=20 > > from=3D, size=3D48019, class=3D0, nrcpts=3D1,=20 > > msgid=3D, > > proto=3DESMTP, daemon=3DMTA, relay=3Dmx2xxxxx.xxx.xxx.xx = > [138.77.5.126] Jun=20 > > 12 23:16:29 xxxxxxxx sendmail[21358]: h5CDGSU3021357:=20 > > to=3D"|/usr/local/rt3/bin/rt-mailgate --queue Helpdesk -action=20 > > correspond --url=3Dhttp://my.rtserver/rt3",=20 > > ctladdr=3D > > (8/0), delay=3D00:00:01, xdelay=3D00:00:01, mailer=3Dprog, = > pri=3D78235, > > dsn=3D4.0.0, stat=3DDeferred: prog mailer (/usr/sbin/smrsh) exited = > with > > EX_TEMPFAIL > > > > OS is RH 8.0, running 'Apache/1.3.27 (Unix) > mod_perl/1.27', MySQL > > > 3.23.53, sendmail 8.12.5-7. > > > > 1. /etc/aliases : > > icom-helpdesk: "|/usr/local/rt3/bin/rt-mailgate > --queue general=20 > > -action correspond --url=3Dhttp://my.rtserver/rt3"; > > > > I have used the 'newaliases' command to rebuild sendmail's=20 > > database, and the mail log confirms this. > > > > 2. /etc/smrsh : > > [root at xx-xxx smrsh]# ls -l rt-mailgate > > lrwxrwxrwx 1 root root 30 Jun 13 07:50 > rt-mailgate -> > > /usr/local/rt3/bin/rt-mailgate > > > > 3. httpd.conf : > > Alias /rt3 /usr/local/rt3/share/html > > Alias /NoAuth /usr/local/rt3/share/html/NoAuth > > AddDefaultCharset UTF-8 > > > > PerlModule Apache::DBI > > PerlRequire /usr/local/rt3/bin/webmux.pl > > > > > > SetHandler perl-script > > PerlHandler RT::Mason > > > > > > 4. Perms : > > Everything under /usr/local/rt3 is owned by > 'root:webserveruser',=20 > > where 'webserveruser' is the name of the Apache 'User' variable.=20 > > Everything in the web interface is *fine*, it's the mail > gateway which > > > seems to be my only stumbling block. > > > > The sendmail doco says something to the effect that > 'EX_TEMPFAIL' > > > means that it is unable to deliver the mail, but will queue > it for=20 > > delivery at a later date. As soon as I switch everything > back to RT2,=20 > > mail begins coming in again, and the queued messages are > delivered=20 > > 30-50 minutes after that point. I suspect that it's a perms > issue with > > > the receiving mailbox, but the same user runs Apache under > rt3 as rt2, > > > and rt2 is working fine. > > > > I am not a sendmail whiz, so any suggestions are most > welcome.=20 > > Alternatively, tips on how I can use strace to get a better > idea of=20 > > what file sendmail is trying to open would be handy - its > currently=20 > > just returning the above diag without giving me much idea > of what is=20 > > going on. > > > > Thanks, > > > > Arthur > > > > Arthur Watts (a.watts at cqu.edu.au) > > > > Web Developer > > > > Faculty of Informatics and Communication | Central Queensland=20 > > University > > | Rockhampton, Australia > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com=20 > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at=20 > > http://fsck.com/rtfm > > > > --__--__-- > > Message: 2 > Date: Fri, 13 Jun 2003 10:37:11 +1000 (EST) > From: Stewart James > To: Arthur Watts > Cc: rt-users at lists.fsck.com > Subject: RE: [rt-users] Sendmail problems (EXIT_TEMPFAIL) > with rt3 mailgate > > > Maybe the problems we are having are linked. > > However, I only seem to have issues with some email, not all > - although > the errors we are getting seem to be similar. Although I am > not getting > anything useful out of the rt logs to indicate what is > actually happening > inside RT. > > I am really hoping someone on the list knows more about the > inside of RT > to help solve this. > > Stewart > > On Fri, 13 Jun 2003, Arthur Watts wrote: > > > Date: Fri, 13 Jun 2003 10:27:17 +1000 > > From: Arthur Watts > > To: Stewart James > > Cc: rt-users at lists.fsck.com > > Subject: RE: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 > > mailgate > > > > Hi Stewart, > > > > Thanks for the prompt reply. > > > > No - I had a problem with attachments previously, but > even 'echo > > "Testing" | mail icom-wemaster' fails when I move to the > rt3 config in > > /etc/smrsh. Same result every time - I've checked that > sendmail knows > > what to do with the mail for that user, but still no luck. > > > > Cheers, > > > > Artie > > > > -----Original Message----- > > From: Stewart James [mailto:stewart.james at vu.edu.au] > > Sent: Friday, 13 June 2003 10:17 > > To: Arthur Watts > > Cc: rt-users at lists.fsck.com > > Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 > > mailgate > > > > > > > > This sounds exactly the same as the problem I am having. Do the > > message(s) causing the problem have attachments? > > > > On Fri, 13 Jun 2003, Arthur Watts wrote: > > > > > Date: Fri, 13 Jun 2003 09:56:19 +1000 > > > From: Arthur Watts > > > To: rt-users at lists.fsck.com > > > Subject: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 > > > mailgate > > > > > > Hi, > > > > > > I have searched high and low in an effort to find a > solution to > > > this problem, to no avail. After migrating our RT2 data > into the RT3 > > > database and doing the necessary config (see below), our mail logs > > > record the following result when I try to create a new ticket via > > > email in rt3 : > > > > > > Jun 12 23:16:28 xx-xxx sendmail[21357]: h5CDGSU3021357: > > > from=, size=48019, class=0, nrcpts=1, > > > msgid=, > > > proto=ESMTP, daemon=MTA, relay=mx2xxxxx.xxx.xxx.xx > [138.77.5.126] Jun > > > 12 23:16:29 xxxxxxxx sendmail[21358]: h5CDGSU3021357: > > > to="|/usr/local/rt3/bin/rt-mailgate --queue Helpdesk -action > > > correspond --url=http://my.rtserver/rt3", > > > ctladdr= > > > (8/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=78235, > > > dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) > exited with > > > EX_TEMPFAIL > > > > > > OS is RH 8.0, running 'Apache/1.3.27 (Unix) > mod_perl/1.27', MySQL > > > > > 3.23.53, sendmail 8.12.5-7. > > > > > > 1. /etc/aliases : > > > icom-helpdesk: "|/usr/local/rt3/bin/rt-mailgate > --queue general > > > -action correspond --url=http://my.rtserver/rt3"; > > > > > > I have used the 'newaliases' command to rebuild sendmail's > > > database, and the mail log confirms this. > > > > > > 2. /etc/smrsh : > > > [root at xx-xxx smrsh]# ls -l rt-mailgate > > > lrwxrwxrwx 1 root root 30 Jun 13 07:50 > rt-mailgate -> > > > /usr/local/rt3/bin/rt-mailgate > > > > > > 3. httpd.conf : > > > Alias /rt3 /usr/local/rt3/share/html > > > Alias /NoAuth /usr/local/rt3/share/html/NoAuth > > > AddDefaultCharset UTF-8 > > > > > > PerlModule Apache::DBI > > > PerlRequire /usr/local/rt3/bin/webmux.pl > > > > > > > > > SetHandler perl-script > > > PerlHandler RT::Mason > > > > > > > > > 4. Perms : > > > Everything under /usr/local/rt3 is owned by > 'root:webserveruser', > > > where 'webserveruser' is the name of the Apache 'User' variable. > > > Everything in the web interface is *fine*, it's the mail > gateway which > > > > > seems to be my only stumbling block. > > > > > > The sendmail doco says something to the effect that > 'EX_TEMPFAIL' > > > > > means that it is unable to deliver the mail, but will queue it for > > > delivery at a later date. As soon as I switch everything > back to RT2, > > > mail begins coming in again, and the queued messages are delivered > > > 30-50 minutes after that point. I suspect that it's a > perms issue with > > > > > the receiving mailbox, but the same user runs Apache > under rt3 as rt2, > > > > > and rt2 is working fine. > > > > > > I am not a sendmail whiz, so any suggestions are > most welcome. > > > Alternatively, tips on how I can use strace to get a > better idea of > > > what file sendmail is trying to open would be handy - its > currently > > > just returning the above diag without giving me much idea > of what is > > > going on. > > > > > > Thanks, > > > > > > Arthur > > > > > > Arthur Watts (a.watts at cqu.edu.au) > > > > > > Web Developer > > > > > > Faculty of Informatics and Communication | Central Queensland > > > University > > > | Rockhampton, Australia > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > Have you read the FAQ? The RT FAQ Manager lives at > > > http://fsck.com/rtfm > > > > > > > --__--__-- > > Message: 3 > Date: Fri, 13 Jun 2003 10:39:39 +1000 > From: Phil Homewood > To: rt-users at lists.fsck.com > Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL) > with rt3 mailgate > > Arthur Watts wrote: > > dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with > > EX_TEMPFAIL > > So, what happens if you pipe the offending email directly > into rt-mailgate from the commandline? > -- > Phil Homewood, Systems Janitor, http://www.SnapGear.com > pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 > SnapGear - Custom Embedded Solutions and Security Appliances > > --__--__-- > > Message: 4 > Date: Fri, 13 Jun 2003 11:53:56 +1000 (EST) > From: Stewart James > To: rt-users at lists.fsck.com > Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL) > with rt3 mailgate > > > Doing ti with the problem I am getting returns: > > An Error Occurred > ================= > > 500 read timeout > > I also tarted top and noticed that one of the apache processes start > chewing 99% of CPU. > > The email is inserted into RT, and apart from this error, > everything seems > to function fine. > > There was nothing in the apache logs, mysql logs to indicate the error > either. > > Stewart > > On Fri, 13 Jun 2003, Phil Homewood wrote: > > > Date: Fri, 13 Jun 2003 10:39:39 +1000 > > From: Phil Homewood > > To: rt-users at lists.fsck.com > > Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 > > mailgate > > > > Arthur Watts wrote: > > > dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) > exited with > > > EX_TEMPFAIL > > > > So, what happens if you pipe the offending email directly > > into rt-mailgate from the commandline? > > > > --__--__-- > > Message: 5 > Date: Fri, 13 Jun 2003 12:16:58 +1000 > From: Jamie Wilkinson > To: rt-users > Subject: Re: [rt-users] Getting owner to change when replying > > > --jRHKVT23PllUwdXP > Content-Type: text/plain; charset=us-ascii > Content-Disposition: inline > > This one time, at band camp, jennyw wrote: > >I've noticed that when a user replies to a new ticket, they do not > >become the owner -- it remains owned by nobody. Is there a > way to change > >this so that if someone takes an action on a ticket that's owned by > >nobody, they own it? > > I've got a patch that adds an AutoTake.pm action, then all > you need to do is > do a couple of database inserts to enable the new script as a separate > action/scrip. > > Apply the attachment, then perform the following queries on > your database: > > insert into scripactions (name, description, execmodule, > creator, created, > lastupdatedby, lastupdated) values ('Assign Tickets', > 'Assign a ticket on > first correspondance', 'AutoTake', 1, current_timestamp, 1, > current_timestamp); > > insert into scrips (description, scripcondition, > scripaction, stage, queue, > template, creator, created, lastupdatedby, lastupdated) > values ('AutoTake', > 3, ID of the above scripaction, 'TransactionCreate', 0, 1, 1, > current_timestamp, 1, current_timestamp); > > Remember to get the ID of the scripaction from the first query for the > scripaction column in the second query. > > -- > jaq at spacepants.org > http://spacepants.org/jaq.gpg > > --jRHKVT23PllUwdXP > Content-Type: text/plain; charset=us-ascii > Content-Disposition: attachment; filename="rt-3.0-autotake.patch" > > Index: lib/RT/Action/AutoTake.pm > --- lib/RT/Action/AutoTake.pm > +++ lib/RT/Action/AutoTake.pm > *************** > --- 0 **** > +++ 1,81 ---- > + # BEGIN LICENSE BLOCK > + # > + # Copyright (c) 1996-2003 Jesse Vincent > + # Copyright (c) 2003 Jamie Wilkinson > + # > + # (Except where explictly superceded by other copyright notices) > + # > + # This work is made available to you under the terms of Version 2 of > + # the GNU General Public License. A copy of that license should have > + # been provided with this software, but in any event can be snarfed > + # from www.gnu.org. > + # > + # This work is distributed in the hope that it will be useful, but > + # WITHOUT ANY WARRANTY; without even the implied warranty of > + # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU > + # General Public License for more details. > + # > + # Unless otherwise specified, all modifications, corrections or > + # extensions to this work which alter its source code become the > + # property of Best Practical Solutions, LLC when submitted for > + # inclusion in the work. > + # > + # END LICENSE BLOCK > + > + # automatically assign a ticket to the current user if > + # * ticket is owned by Nobody > + # * user is privileged > + # * user can own tickets in this queue > + > + # Based on Bruce Campbell's AutoTake.pm module for RT2 > + > + package RT::Action::AutoTake; > + require RT::Action::Generic; > + > + use strict; > + use vars qw/@ISA/; > + @ISA=qw(RT::Action::Generic); > + > + sub Describe { > + my $self = shift; > + return (ref $self ); > + } > + > + sub Prepare { > + my $self = shift; > + > + my $retval = undef; > + > + if (defined($delf->TicketObj->OwnerObj->id)) { > + if ($self->TicketObj->OwnerObj->id == $RT::Nobody->id) { > + $retval = 1; > + } > + } else { > + # undefined, must be Nobody > + $retval = 1; > + } > + return($retval); > + } > + > + sub Commit { > + my $self = shift; > + > + my $retval = undef; > + > + # are they priv'd? > + if ($self->TransactionObj->CreatorObj->Privileged && > $self->TransactionObj->CreatorObj->id != $RT::Nobody->id) { > + # can they own tickets? > + if > ($self->TransactionObj->CreatorObj->HasQueueRight(QueueObj => > $self->TicketObj->QueueObj, > + Right > => 'OwnTicket')) { > + $retval = > $self->TicketObj->SetOwner($self->TransactionObj->CreatorObj->id); > + } > + } > + return($retval); > + } > + > + eval "require RT::Action::AutoTake_Vendor"; > + die $@ if ($@ && $@ !~ qr{^Can't locate > RT/Action/AutoOpen_Vendor.pm}); > + eval "require RT::Action::AutoTake_Local"; > + die $@ if ($@ && $@ !~ qr{^Can't locate > RT/Action/AutoOpen_Local.pm}); > + > + 1; > > --jRHKVT23PllUwdXP-- > > --__--__-- > > Message: 6 > Date: Thu, 12 Jun 2003 23:37:30 -0300 (BRT) > From: Augusto Castelan Carlson > To: Phil Homewood > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] creating (email) and replying a ticket problem > > On Fri, 13 Jun 2003, Phil Homewood wrote: > > > Did you run "newaliases" after editing /etc/aliases? > > Yes. > > > There's no errors there, just diagnostics. > > But this means something? > > > -- > Augusto > > > --__--__-- > > Message: 7 > From: "mohan" > To: "rt-users" > Subject: RE: [rt-users] Getting owner to change when replying > Date: Fri, 13 Jun 2003 08:17:40 +0530 > > > I have installed rt-3.0.2 on redhat linux 7.2 > everything working fine. > > But so many directories are creating under /tmp directory > with web user > ownership. > > shall I remove all these directories from cron job? > > > Thank in advance. > Mohan. > > > --__--__-- > > Message: 8 > Date: Fri, 13 Jun 2003 13:15:37 +1000 > From: Phil Homewood > To: rt-users > Subject: Re: [rt-users] Getting owner to change when replying > > Jamie Wilkinson wrote: > > Apply the attachment, then perform the following queries on > your database: > > It should be noted that throwing random SQL at your RT database > is, um, Not Advisable. Please don't try this at home. > > RT provides tools and hooks for doing this in a safe(r), portable > way. In this instance, a datafile containing something like: > > @ScripActions = ( > { Name => 'Auto Take', > Description => 'Take ticket on correspondence', > ExecModule => 'AutoTake' }, > ); > > when fed to "rt-setup-database --insert --datafile", is the > correct approach. > > > -- > Phil Homewood, Systems Janitor, http://www.SnapGear.com > pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 > SnapGear - Custom Embedded Solutions and Security Appliances > > --__--__-- > > Message: 9 > Date: Fri, 13 Jun 2003 13:17:04 +1000 > From: Phil Homewood > To: rt-users at lists.fsck.com > Subject: Re: [rt-users] creating (email) and replying a ticket problem > > Augusto Castelan Carlson wrote: > > On Fri, 13 Jun 2003, Phil Homewood wrote: > > > Did you run "newaliases" after editing /etc/aliases? > > > > Yes. > > Did you edit the right aliases file, then? Your problem > is that sendmail can't find that alias. > > > > There's no errors there, just diagnostics. > > > > But this means something? > > It means there are no errors. :-) > -- > Phil Homewood, Systems Janitor, http://www.SnapGear.com > pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 > SnapGear - Custom Embedded Solutions and Security Appliances > > --__--__-- > > Message: 10 > Date: Fri, 13 Jun 2003 13:21:14 +1000 > From: Phil Homewood > To: rt-users at lists.fsck.com > Subject: Re: [rt-users] Reopening of Closed Tickets > > Stevo wrote: > > So I'm using RT2 - is there a way that I can disable a > resolved ticket > > getting re-opened on correspondence? > > Look for the code containing "Ticket auto-opened" in > RT::Ticket->Correspond(). Be well warned that disabling that > section of code means that a transaction will never automatically > open, so a requestor's reply informing you that "the problem is > NOT resolved!" isn't going to reopen the ticket. For example. > -- > Phil Homewood, Systems Janitor, http://www.SnapGear.com > pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 > SnapGear - Custom Embedded Solutions and Security Appliances > > --__--__-- > > Message: 11 > Date: Fri, 13 Jun 2003 14:08:29 +1000 > From: Jamie Wilkinson > To: rt-users > Subject: Re: [rt-users] Getting owner to change when replying > > This one time, at band camp, Phil Homewood wrote: > >Jamie Wilkinson wrote: > >> Apply the attachment, then perform the following queries > on your database: > > > >It should be noted that throwing random SQL at your RT database > >is, um, Not Advisable. Please don't try this at home. > > > >RT provides tools and hooks for doing this in a safe(r), portable > >way. In this instance, a datafile containing something like: > > > >@ScripActions = ( > > { Name => 'Auto Take', > > Description => 'Take ticket on correspondence', > > ExecModule => 'AutoTake' }, > >); > > > >when fed to "rt-setup-database --insert --datafile", is the > >correct approach. > > The patch submitted to rt-3.0-bugs included this for the > scripaction, although > not the scrip. > > -- > jaq at spacepants.org > http://spacepants.org/jaq.gpg > > > --__--__-- > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > > End of rt-users Digest > From Andre.Esser at OrbisUK.com Fri Jun 13 08:41:36 2003 From: Andre.Esser at OrbisUK.com (Andre Esser) Date: Fri, 13 Jun 2003 13:41:36 +0100 Subject: [rt-users] allow new users to reply to existing ticket References: <3EE9B279.9020102@OrbisUK.com> <20030613113219.GA580@luggage> Message-ID: <3EE9C680.6040500@OrbisUK.com> Phil Homewood wrote: > Andre Esser wrote: > >>"RT could not load a valid user, and RT's configuration does not allow >> for the creation of a new user for your email." >> >>I have enabled CreateTicket, CommentOnTicket and ReplyToTicket for >>Everyone in both Configuration-->Global-->GroupRights and >>Configuration-->Groups-->General-->GroupRights > > That sounds like a bug. > >>I'm using RT 3.0.0 on Linux/Apache/Postgres. > > > That's ancient, in RT3-years. Can you upgrade to the latest > 3.0.x version and see if you still suffer? upgraded to 3-0-2 and problem solved :) thanks a bunch, Andre -- Andre Esser, Sys Admin http://www.OrbisUK.com From rcrews at intercall.com Fri Jun 13 09:16:33 2003 From: rcrews at intercall.com (Richie Crews) Date: 13 Jun 2003 09:16:33 -0400 Subject: [rt-users] Getting owner to change when replying In-Reply-To: <20030613021658.GD31564@spacepants.org> References: <20030605000752.GA14527@dangerousideas.com> <20030613021658.GD31564@spacepants.org> Message-ID: <1055510192.992.164.camel@pyrodex.icallinc.com> Does this work if the user is nobody? Im trying to find a method to assign tickets to someone if they reply or comment in a ticket. Ive applied everything and even restarted Apache and it seems not to work be working. On Thu, 2003-06-12 at 22:16, Jamie Wilkinson wrote: > This one time, at band camp, jennyw wrote: > >I've noticed that when a user replies to a new ticket, they do not > >become the owner -- it remains owned by nobody. Is there a way to change > >this so that if someone takes an action on a ticket that's owned by > >nobody, they own it? > > I've got a patch that adds an AutoTake.pm action, then all you need to do is > do a couple of database inserts to enable the new script as a separate > action/scrip. > > Apply the attachment, then perform the following queries on your database: > > insert into scripactions (name, description, execmodule, creator, created, > lastupdatedby, lastupdated) values ('Assign Tickets', 'Assign a ticket on > first correspondance', 'AutoTake', 1, current_timestamp, 1, current_timestamp); > > insert into scrips (description, scripcondition, scripaction, stage, queue, > template, creator, created, lastupdatedby, lastupdated) values ('AutoTake', > 3, ID of the above scripaction, 'TransactionCreate', 0, 1, 1, > current_timestamp, 1, current_timestamp); > > Remember to get the ID of the scripaction from the first query for the > scripaction column in the second query. -- Richie Crews Unix Administrator / Internet Integrator Red Hat Certified Engineer Email: rcrews at intercall.com Cell: (706) 773 - 3436 Desk: (706) 634 - 3681 Fax: (706) 634 - 3831 Unix is very user friendly, its just picky on who it likes... "Providing security for your email needs" Stop Spam, Support RBL http://www.mail-abuse.org From Ian.Grant at cl.cam.ac.uk Fri Jun 13 09:30:06 2003 From: Ian.Grant at cl.cam.ac.uk (Ian Grant) Date: Fri, 13 Jun 2003 14:30:06 +0100 Subject: [rt-users] Un-merging tickets Message-ID: If one accidentally merges one ticket with another, is there a way to undo it? From kwessel at intenex.net Fri Jun 13 13:11:19 2003 From: kwessel at intenex.net (Keith Wessel) Date: Fri, 13 Jun 2003 12:11:19 -0500 Subject: [rt-users] Clearing data for a killed ticket from the Attachments table Message-ID: <20030613171119.GA23200@zoot.intenex.net> Hi, all, I wasn't able to find this question asked before, so I'm hoping one of you has the magical answer for me. My RT (I'm running RT 2) played catch with another company's ticket tracking system for approx. 12 hours yesterday, generating a 2.6 GB Attachments.myd before we caught it. As a result, I have over 6,000 records related to the ticket in my Attachments table. I didn't think killing the ticket would take care of the problem, but I tried anyway. No luck. So, now I have a dead ticket and still a huge Attachments.myd. Anyone have suggestions on cleaning up this mess? I was just going to do a delete in mysql on the table matching the subject line of the email that went back and forth, but we were afraid that might confuse rt at some later point in time. Suggestions? Thanks! -Keith From jgedeon at qualcomm.com Fri Jun 13 13:26:23 2003 From: jgedeon at qualcomm.com (John Gedeon) Date: Fri, 13 Jun 2003 10:26:23 -0700 Subject: [rt-users] Un-merging tickets In-Reply-To: Message-ID: <5.1.0.14.2.20030613102342.058296f0@unixmail.qualcomm.com> in rt 2 go to the tickets table in your database and find the ticket that was merged in. the effective id will be different from the id field (the effecive id will be the id of the ticket that it was merged into.) to un merge it change the effective id back to be the same as the id and it will be unmerged. example ticket 12 merged into ticket 14. id effectiveid 12 14 <----- Change this record so that 14 is 12 and it will be unmerged. 13 13 14 14 John At 06:30 AM 6/13/2003, Ian Grant wrote: >If one accidentally merges one ticket with another, is there a way to >undo it? > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -- <>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge him, and he will make your paths straight." From patrick_leboutillier at hotmail.com Fri Jun 13 14:04:08 2003 From: patrick_leboutillier at hotmail.com (Patrick LeBoutillier) Date: Fri, 13 Jun 2003 14:04:08 -0400 Subject: [rt-users] API docs Message-ID: Hi all, I'm using RT 3.0 and would like to get more info on creating my own ScripConditions and ScripActions. Where can I find documentation on how to do this? --------------------- Patrick LeBoutillier Laval, Quebec, Canada From russj at dimstar.net Fri Jun 13 14:23:24 2003 From: russj at dimstar.net (Russ Johnson) Date: Fri, 13 Jun 2003 11:23:24 -0700 Subject: [rt-users] creating (email) and replying a ticket problem In-Reply-To: References: <20030613043027.GO622@luggage> Message-ID: <20030613182324.GA10398@sthelens.dimstar.net> * Augusto Castelan Carlson [2003-06-12 22:20]: > On Fri, 13 Jun 2003, Phil Homewood wrote: > > > Augusto Castelan Carlson wrote: > > > I'm using postfix and the aliases file that I edit is /etc/aliases > > > > does your main.cf point to /etc/aliases? > > alias_maps = hash:/etc/postfix/aliases > alias_database = hash:/etc/postfix/aliases > > >what does > > ls -l /etc/aliases* > > > > show? > > [root at ticket etc]# ls -l /etc/aliases* > -rw-r--r-- 1 root root 1552 Jun 12 10:53 /etc/aliases > -rw-r----- 1 smmsp smmsp 12288 Jun 12 23:22 /etc/aliases.db > > I'm probaly using editing the wrong aliases file... Yup. If your main.cf says /etc/postfix/aliases, then that's the one you should edit. -- Russ Johnson Dimension 7/Stargate Online http://www.dimstar.net Top post? http://www.caliburn.nl/topposting.html Random thought #15 (Collect all 19) "It is not how much we have, but how much we enjoy, that makes happiness." - Charles H. Spurgeon From bill at daze.net Fri Jun 13 14:54:39 2003 From: bill at daze.net (bill at daze.net) Date: Fri, 13 Jun 2003 11:54:39 -0700 (PDT) Subject: [rt-users] Re: allow new users to reply to existing ticket Message-ID: <20030613115247.T69899-100000@droid.daze.net> > Ok, now my problem. I would like users that don't yet exist in RT's > database (ie. have never communicated with RT before) to be able to > reply to tickets. > I'm using RT 3.0.0 on Linux/Apache/Postgres. That was a bug in 3.0.0 and was fixed in 3.0.1. However I would suggest you skip 3.0.1. and install 3.0.2 instead (3.0.1 had some new bugs of its own). -- Spam Trap Mail Key: ASK and you shall receive From carlj at MIT.EDU Fri Jun 13 16:10:39 2003 From: carlj at MIT.EDU (Carl Jones) Date: Fri, 13 Jun 2003 16:10:39 -0400 Subject: [rt-users] RT3 and non-privileged user logins Message-ID: <1A55B609-9DDB-11D7-9CED-000393824E52@mit.edu> Hi, I'm still a bit unclear as to how to allow non-privileged users to check the status of their tickets. I'm on version 3.0.2. We would like to tell them how to look at their ticket status in the auto-reply message but I don't know what their password is being set to? Trying to searching the list, I did see a message from Jesse about this from November (see below). I tried inserting the code into our default autoreply template but have not gotten it to work so far. I'm probably doing something dumb, but just curious to know how others are doing this (or similar)? Thanks. Carl > [rt-users] Solution for User Password + Viewing ticket status > Jesse Vincent jesse at bestpractical.com > Thu, 7 Nov 2002 22:33:04 -0500 > > Previous message: [rt-users] Solution for User Password + Viewing > ticket status > Next message: [rt-users] Handling RT responses via email > Messages sorted by: [ date ] [ thread ] [ subject ] [ author ] > The following template will send users an autogenerated random > pronouncable password based if inserted into an autoreply template=20 > > Users who have previously submitted tickets but not yet had a password > assi= > gned > will have a password assigned and sent on submission of their first > new tic= > ket. (All previous tickets will still show up in the web ui)=20 > > Best, > Jesse > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D CUT HERE > =3D=3D=3D=3D=3D=3D= > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D > > { > *RT::User::GenerateRandomNextChar =3D > \&RT::User::_GenerateRandomNextChar; > > > if (($Transaction->CreatorObj->id !=3D $RT::Nobody->id) && > (!$Transaction->CreatorObj->Privileged) && > ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*') > ) { > > my $user =3D RT::User->new($RT::SystemUser); > $user->Load($Transaction->CreatorObj->Id); > my ($stat, $pass) =3D $user->SetRandomPassword(); > > if (!$stat) { > $OUT .=3D > "An internal error has occurred. RT was not able to set a password for > you. > Please contact your local RT administrator for assistance."; > > } > > > $out .=3D " > You can check the current status and history of your requests at: > > ".$RT::WebURL." > > When prompted, enter the following username and password: > > Username: ".$user->Name." > Password: ".$pass." > "; > } > } > > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D CUT HERE > =3D=3D=3D=3D=3D= > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D > > -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: text/enriched Size: 2987 bytes Desc: not available URL: From siaco at autograf.pl Fri Jun 13 16:11:37 2003 From: siaco at autograf.pl (Ryszard Lach) Date: Fri, 13 Jun 2003 22:11:37 +0200 Subject: [rt-users] 3.0.2 incoming mail encoding problem (utf-8) Message-ID: <20030613201137.GF22184@siaco.id.pl> Hi. I have a RT 3.0.2 running on postgresql 7.3 (UNICODE). Sending e-mail in iso-8859-2 to rt-mailgate gives an entry in syslog: RT: Converting 'iso-8859-2' to 'utf-8 and then non-ascii chars in database appear a little messed up, which is quite normal to me, since Encode doesn't support iso-8859-2. But when I send an e-mail in utf-8 - nothing about conversions appears in syslog, but characters in database are messed up too, just the same way as with e-mail in latin2. Can anybody tell me where is the problem or how can I try to debug this? My charset setting from RT_SiteConfig is: @EmailInputEncodings = qw(utf-8 iso-8859-1 us-ascii) unless (@EmailEncodings); TIA Richard. -- "First they ignore you. Then they laugh at you. Then they fight you. Then you win." - Mohandas Gandhi. From jesse at bestpractical.com Fri Jun 13 16:16:46 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 13 Jun 2003 16:16:46 -0400 Subject: [rt-users] 3.0.2 incoming mail encoding problem (utf-8):9 In-Reply-To: <20030613201137.GF22184@siaco.id.pl> References: <20030613201137.GF22184@siaco.id.pl> Message-ID: <20030613201646.GZ31317@fsck.com> On Fri, Jun 13, 2003 at 10:11:37PM +0200, Ryszard Lach wrote: > Hi. > > I have a RT 3.0.2 running on postgresql 7.3 (UNICODE). Sending e-mail in > iso-8859-2 to rt-mailgate gives an entry in syslog: > > But when I send an e-mail in utf-8 - nothing about conversions appears > in syslog, but characters in database are messed up too, just the same > way as with e-mail in latin2. Can anybody tell me where is the problem > or how can I try to debug this? Can you tell us if this still happens with RT 3.0.3pre3? -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From lists at flothow.de Fri Jun 13 03:48:09 2003 From: lists at flothow.de (Sebastian Flothow) Date: Fri, 13 Jun 2003 09:48:09 +0200 Subject: [rt-users] 2 front end Apache RT boxes In-Reply-To: <1055441859.22295.32.camel@mattswrk> Message-ID: <607F620C-9D73-11D7-9466-000393B2BB20@flothow.de> Am Donnerstag, den 12. Juni 2003, um 20:17, schrieb Matt Simonsen: > Would it be a bad idea to have two RT installs (same config, just > different boxes) each pointing to the same database server? I haven't tried it, but I don't see any reasons why it shouldn't work. After all, the RT instances in the Apache processes are runnning independently anyway, so it shouldn't make any difference if they're on different hosts. Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? From fox-rt_users at vulpes.net Fri Jun 13 17:16:29 2003 From: fox-rt_users at vulpes.net (Jeremy Doran) Date: 13 Jun 2003 14:16:29 -0700 Subject: [rt-users] PLEASE HELP PROBABLE BUG (was Problems Updating Information in a CustomField) In-Reply-To: <5.2.1.1.2.20030612155342.02bd41a0@127.0.0.1> References: <5.2.1.1.2.20030609112004.01cdecd8@127.0.0.1> <5.2.1.1.2.20030612155342.02bd41a0@127.0.0.1> Message-ID: <1055538989.18150.24.camel@pictus.engr.nominum.com> Hi, We're seeing this too. At first I thought it was just on older tickets where Keywords hadn't translated to CustomFields properly, but we're seeing it on new tickets also. It doesn't appear fatal, but it is both annoying and confusing to users. On Thu, 2003-06-12 at 14:00, Jason Alexander wrote: > Ok this really sucks. I just did a completely new install of Redhat 7.3 with > Apache and Mod_Perl. I'm still getting errors when I update the value of a > custom field. I have nothing on the box. > > I install apache, perl mod_perl and mysql all from the Redhat 7.3 rpms. Here > is the headers from my server > > HTTP Header Info > -------------------------------- > HTTP/1.1 200 OK > Date: Thu, 12 Jun 2003 20:57:20 GMT > Server: Apache/1.3.23 (Unix) (Red-Hat/Linux) mod_ssl/2.8.7 OpenSSL/0.9.6b > DAV/1.0.3 PHP/4.1.2 mod_perl/1.26 > Set-Cookie: RT_SID=fc4e22ba2fa637b7430f1cba9a55b9de; path=/ > Pragma: no-cache > Cache-control: no-cache > Connection: close > Content-Type: text/html; charset=utf-8 > > To install RT I followed all the instructions to the letter. Since no one > answered me I don't know what > to assume. I think this is a Bug. > > Jason > > > > At 09:26 AM 6/11/2003 -0500, you wrote: > >Hello, > > > >I just did a clean install of RT 3.0.2 and a totally clean database and I > >am still seeing this problem. > >It happens on any custom field that I have set to select a value. Anyone > >got any idea. > > > >At 11:23 AM 6/9/2003 -0500, you wrote: > >>Hello all, > >> > >>I am getting some strange errors from RT. When ever I change the value > >>of a CustomField > >>that has values specified I get these messages > >> * Network Status Disabled changed to Enabled > >> * Custom field value Disabled could not be found for custom field > >> Network Status > >>RT seems to be telling me that it can't find the field value Disabled for > >>the CustomField. > >>But it changes the value anyway. I have two values for this field, > >>Enabled, and Disabled. > >>I have tried removing the vales and re-adding them but it didn't help. -- Jeremy Doran From meeroh at mit.edu Fri Jun 13 17:27:40 2003 From: meeroh at mit.edu (Miro Jurisic) Date: Fri, 13 Jun 2003 17:27:40 -0400 Subject: [rt-users] RT 3 times out on a ticket Message-ID: Turns out that postgres was logging an error because the client (apache) was crashing. Apache was crashing in libcrypto, which was getting called because my RT and postgres were configured to use SSL. Since the RT instance and the database server are running on the same machine (for now), I was able to change the connection from SSL to Unix domain socket, and now everything works fine. meeroh -- | KB1FMP A: Because it reverses the logical flow of conversation. Q: Why is top posting frowned upon? From siaco at autograf.pl Fri Jun 13 18:06:43 2003 From: siaco at autograf.pl (Ryszard Lach) Date: Sat, 14 Jun 2003 00:06:43 +0200 Subject: [rt-users] 3.0.2 incoming mail encoding problem (utf-8):9 In-Reply-To: <20030613201646.GZ31317@fsck.com> References: <20030613201137.GF22184@siaco.id.pl> <20030613201646.GZ31317@fsck.com> Message-ID: <20030613220643.GB22810@siaco.id.pl> On Fri, Jun 13, 2003 at 04:16:46PM -0400, Jesse Vincent wrote: > > On Fri, Jun 13, 2003 at 10:11:37PM +0200, Ryszard Lach wrote: > > Hi. > > > > I have a RT 3.0.2 running on postgresql 7.3 (UNICODE). Sending e-mail in > > iso-8859-2 to rt-mailgate gives an entry in syslog: > > > > But when I send an e-mail in utf-8 - nothing about conversions appears > > in syslog, but characters in database are messed up too, just the same > > way as with e-mail in latin2. Can anybody tell me where is the problem > > or how can I try to debug this? > > Can you tell us if this still happens with RT 3.0.3pre3? Well, there is one more thing. It seems that the behaviour of rt-mailgate depends on which queue I'm using. Is there something I'm missing? One of them receives utf-8 characters correctly, the other - not. Headers in table attachments are for both tickets identical, but content - not. Richard. -- "First they ignore you. Then they laugh at you. Then they fight you. Then you win." - Mohandas Gandhi. From jesse at bestpractical.com Fri Jun 13 18:07:45 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 13 Jun 2003 18:07:45 -0400 Subject: [rt-users] 3.0.2 incoming mail encoding problem (utf-8):9 In-Reply-To: <20030613220643.GB22810@siaco.id.pl> References: <20030613201137.GF22184@siaco.id.pl> <20030613201646.GZ31317@fsck.com> <20030613220643.GB22810@siaco.id.pl> Message-ID: <20030613220745.GG31317@fsck.com> On Sat, Jun 14, 2003 at 12:06:43AM +0200, Ryszard Lach wrote: > > Can you tell us if this still happens with RT 3.0.3pre3? > > Well, there is one more thing. It seems that the behaviour of > rt-mailgate depends on which queue I'm using. Is there something I'm > missing? One of them receives utf-8 characters correctly, the other - > not. Headers in table attachments are for both tickets identical, but > content - not. With 3.0.2 or with 3.0.3pre3? > > Richard. > > -- > "First they ignore you. Then they laugh at you. Then they > fight you. Then you win." - Mohandas Gandhi. > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From stewart.james at vu.edu.au Fri Jun 13 19:55:22 2003 From: stewart.james at vu.edu.au (Stewart James) Date: Sat, 14 Jun 2003 09:55:22 +1000 (EST) Subject: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate In-Reply-To: References: <20030613003939.GH622@luggage> Message-ID: I am still trying to figure this out. With the sample message I am using this is what I am seeing: Submit message to RT via rt-mailgate. RT Acts on the email fine - generates the the messages that the scrips define etc. Around the 3min mark rt-mailgate returns with a 500 timeout erro (apparently from the web server). However, the webserver (using 99% of cpu) continue using 99% of cpu. At around the 5 minute mark, apahche stops using 99% of cpu, and the final log message is made.....ticket created. How do I increase the time that rt-mailgate will wait for a response from the web server...not the best solution, but considering I am not running the preferred perl and mysql versions I can see difficulties with figuring this out. Does this extra info spur solutions on from anyone? Cheers, Stewart On Fri, 13 Jun 2003, Stewart James wrote: > Date: Fri, 13 Jun 2003 11:53:56 +1000 (EST) > From: Stewart James > To: rt-users at lists.fsck.com > Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 > mailgate > > > Doing ti with the problem I am getting returns: > > An Error Occurred > ================= > > 500 read timeout > > I also tarted top and noticed that one of the apache processes start > chewing 99% of CPU. > > The email is inserted into RT, and apart from this error, everything seems > to function fine. > > There was nothing in the apache logs, mysql logs to indicate the error > either. > > Stewart > > On Fri, 13 Jun 2003, Phil Homewood wrote: > > > Date: Fri, 13 Jun 2003 10:39:39 +1000 > > From: Phil Homewood > > To: rt-users at lists.fsck.com > > Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 > > mailgate > > > > Arthur Watts wrote: > > > dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with > > > EX_TEMPFAIL > > > > So, what happens if you pipe the offending email directly > > into rt-mailgate from the commandline? > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From barry at unix.co.nz Fri Jun 13 20:09:01 2003 From: barry at unix.co.nz (Barry Murphy) Date: Sat, 14 Jun 2003 12:09:01 +1200 Subject: [rt-users] What causes this? Message-ID: <006801c33209$28e1d890$0200a8c0@barrym> I'm using qmail and on replying to a ticket I'm getting the following error and the mail is not being sent, any ideas? Jun 14 11:48:57 ns RT: Guessed encoding: ascii Jun 14 11:48:57 ns RT: Converting 'ascii' to 'utf-8' Jun 14 11:48:57 ns RT: RT::Scrip=HASH(0x9748b90): Couldn't prepare Open Tickets (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:338) Jun 14 11:48:57 ns RT: #4/37 - Scrip 4 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:91) Jun 14 11:48:57 ns RT: No recipients found. Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:171) Jun 14 11:48:57 ns RT: #4/37 - Scrip 5 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:91) Jun 14 11:48:57 ns RT: No recipients found. Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:171) Jun 14 11:48:57 ns RT: #4/37 - Scrip 6 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:91) Jun 14 11:48:57 ns RT: No recipients found. Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:171) -------------- next part -------------- An HTML attachment was scrubbed... URL: From barry at unix.co.nz Sat Jun 14 08:48:08 2003 From: barry at unix.co.nz (Barry Murphy) Date: Sun, 15 Jun 2003 00:48:08 +1200 Subject: [rt-users] Re: What causes this? Message-ID: <005901c33273$34d9c260$0200a8c0@barrym> Update : It doesn't seem to be a qmail issue, if i insert a cc into the ticket that person received the message, so it only seems to be with the insertion of the 'to' line. Any ideas? Barry ----- Original Message ----- From: Barry Murphy To: rt-users at lists.fsck.com Sent: Saturday, June 14, 2003 12:09 PM Subject: What causes this? I'm using qmail and on replying to a ticket I'm getting the following error and the mail is not being sent, any ideas? Jun 14 11:48:57 ns RT: Guessed encoding: ascii Jun 14 11:48:57 ns RT: Converting 'ascii' to 'utf-8' Jun 14 11:48:57 ns RT: RT::Scrip=HASH(0x9748b90): Couldn't prepare Open Tickets (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:338) Jun 14 11:48:57 ns RT: #4/37 - Scrip 4 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:91) Jun 14 11:48:57 ns RT: No recipients found. Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:171) Jun 14 11:48:57 ns RT: #4/37 - Scrip 5 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:91) Jun 14 11:48:57 ns RT: No recipients found. Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:171) Jun 14 11:48:57 ns RT: #4/37 - Scrip 6 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:91) Jun 14 11:48:57 ns RT: No recipients found. Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:171) -------------- next part -------------- An HTML attachment was scrubbed... URL: From a.watts at cqu.edu.au Sat Jun 14 20:07:04 2003 From: a.watts at cqu.edu.au (Arthur Watts) Date: Sun, 15 Jun 2003 10:07:04 +1000 Subject: [rt-users] 405 Method not allowed when testing rt-mailgate Message-ID: Hi, Further to my previous post ('Sendmail problems - EXIT_TEMPFAIL with rt3 mailgate' ), I am getting bounced when I try to run the rt-mailgate test script : ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Connecting to http://xxxx.xxxx.xxx/rt3/REST/1.0/NoAuth/mail-gateway at /usr/local/rt3/bin/rt-mailgate line 158, <> chunk 1. An Error Occurred ================= 405 Method Not Allowed This is /usr/local/rt3/bin/rt-mailgate exiting because of an undefined server error at /usr/local/rt3/bin/rt-mailgate line 200, <> chunk 1. + +++++++++++++++++++++++++++++++++++++++++++++++++ This is the explanation I found for this httpd error : ------------------------------------------------------- 10.4.6 405 Method Not Allowed The method specified in the Request-Line is not allowed for the resource identified by the Request-URI. The response MUST include an Allow header containing a list of valid methods for the requested resource. -------------------------------------------------------- This is the script I am using, as per rt-mailgate's own tests : ------------------------------------------------------- open(MAIL, "|/usr/local/${RT}/bin/rt-mailgate --debug --url ${URL} --queue general --action correspond") || die "Unable to start process"; print MAIL < SetHandler perl-script PerlHandler RT::Mason ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Any assistance/suggestions most appreciated. Cheers, Artie Arthur Watts (a.watts at cqu.edu.au) Web Developer Faculty of Informatics and Communication | Central Queensland University | Rockhampton, Australia From barry at unix.co.nz Sat Jun 14 20:50:14 2003 From: barry at unix.co.nz (Barry Murphy) Date: Sun, 15 Jun 2003 12:50:14 +1200 Subject: [rt-users] What causes this? References: <006801c33209$28e1d890$0200a8c0@barrym> Message-ID: <006c01c332d8$158c5930$0200a8c0@barrym> Just to keep you all updated, my issue had todo with permissions. By default an admin is not part of all queues, so the admin didnt have rights to reply, this is why I received the error, you may like to add this to a FAQ or something. Another issue I ran into at install was I had Addtype .html in my apache.conf, I had to remove this before rt would work, don't know why but I did. Now the issue I am having is, I run a number of websites and would like to have a rtname for each, I can't find any documentation for this and I'm sure it's possible because I found an old post ( http://lists.fsck.com/pipermail/rt-devel/2001-August/001563.html ) about it. This was 2 years ago, so i'm sure either somone has created a hack for it, or there is something not listed in the documentation, google doesn't come up with anything :/ Anyways, RT seems like an excellent system, I just think a little more acn go into the documentation (even though it's a free software), but don't think I'm being snotty :) Thanks again. Barry ----- Original Message ----- From: Barry Murphy To: rt-users at lists.fsck.com Sent: Saturday, June 14, 2003 12:09 PM Subject: [rt-users] What causes this? I'm using qmail and on replying to a ticket I'm getting the following error and the mail is not being sent, any ideas? Jun 14 11:48:57 ns RT: Guessed encoding: ascii Jun 14 11:48:57 ns RT: Converting 'ascii' to 'utf-8' Jun 14 11:48:57 ns RT: RT::Scrip=HASH(0x9748b90): Couldn't prepare Open Tickets (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:338) Jun 14 11:48:57 ns RT: #4/37 - Scrip 4 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:91) Jun 14 11:48:57 ns RT: No recipients found. Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:171) Jun 14 11:48:57 ns RT: #4/37 - Scrip 5 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:91) Jun 14 11:48:57 ns RT: No recipients found. Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:171) Jun 14 11:48:57 ns RT: #4/37 - Scrip 6 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:91) Jun 14 11:48:57 ns RT: No recipients found. Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:171) -------------- next part -------------- An HTML attachment was scrubbed... URL: From a.watts at cqu.edu.au Sat Jun 14 21:01:51 2003 From: a.watts at cqu.edu.au (Arthur Watts) Date: Sun, 15 Jun 2003 11:01:51 +1000 Subject: [rt-users] 405 method not allowed when testing rt-mailgate - addendum Message-ID: Apologies for the earlier stuffup - my url had two slashes in it. Removing one still hasn't fixed my problem, but I did discover something interesting by messing around with my browser. I am *able to create tickets* by manually invoking rt-mailgate like so at the URL : xttp://xxx.xxxx.xxxx/rt3/REST/1.0/NoAuth/mail-gateway?message=Another%20 test&queue=general&action=correspond Clearly, the problem is neither with the URI nor anything on the other side of the Mason 'mail-gateway' stuff. As I said before, it almost certainly something I've overlooked in the config, but I need to get this simple script working before I can go any further. Artie Arthur Watts (a.watts at cqu.edu.au) Web Developer Faculty of Informatics and Communication | Central Queensland University | Rockhampton, Australia From christian.steger at ripe.at Sun Jun 15 16:35:58 2003 From: christian.steger at ripe.at (Christian Steger) Date: Sun, 15 Jun 2003 22:35:58 +0200 Subject: [rt-users] strange problem while importing to rt3 Message-ID: hello there, i have tried to upgrade from rt2.0.15 to rt3 the export just was working fine. - but while importing "perl dumpfile-to-rt-3.0 rt2-export" following error appeard: Importing groups ggggggrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr[Sun Jun 15 20:33:14 2003] [crit]: 1 (/var/rt3/lib/RT/ACE_Overlay.pm:884) [Sun Jun 15 20:33:14 2003] [crit]: Can't load a principal for id (/var/rt3/lib/RT/ACE_Overlay.pm:885) rrrrrrrrq[Sun Jun 15 20:33:15 2003] [crit]: Can't locate object method "fetchall_arrayref" via package "Class::ReturnValue" at /var/rt3/lib/RT/Principal_Overlay.pm line 271. (/var/rt3/lib/RT.pm:228) any idea? thanks chris From glen at maths.unsw.edu.au Sun Jun 15 20:11:33 2003 From: glen at maths.unsw.edu.au (Glen Davison) Date: Mon, 16 Jun 2003 10:11:33 +1000 Subject: [rt-users] creating (email) and replying a ticket problem In-Reply-To: <3EE8845F.3070304@npd.ufsc.br>; from carlson@npd.ufsc.br on Thu, Jun 12, 2003 at 10:47:11AM -0300 References: <20030612024110.GY31317@fsck.com> <20030612032159.GA31317@fsck.com> <3EE8845F.3070304@npd.ufsc.br> Message-ID: <20030616101133.E6934@george.maths.unsw.edu.au> On Thu, Jun 12, 2003 at 10:47:11AM -0300, Augusto Castelan Carlson wrote: > Jesse Vincent escreveu: > > >5.411 from cpan > > > I continue receiving Undelivered Mail Return to Sender: unknown user: > "rt" when I try to create a ticket by email. > When I create a ticket using the web interface, the requestors receive > the auto reply mail, but some errors occurs at /var/log/messages: > > (creating a ticket) > Jun 12 10:30:25 balantidium RT: > #4/20 - Scrip 2 > (/opt/rt3/lib/RT/Action/SendEmail.pm:91) > Jun 12 10:30:35 balantidium RT: > sent To: > carlson at npd.ufsc.br Cc: Bcc: (/opt/rt3/lib/RT/Action/SendEmail.pm:217) > Jun 12 10:30:35 balantidium RT: > #4/20 - Scrip 3 > (/opt/rt3/lib/RT/Action/SendEmail.pm:91) > Jun 12 10:30:35 balantidium RT: > No recipients found. Not > sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:171) > Jun 12 10:30:35 balantidium RT: Ticket 4 created in queue 'General' by > root (/opt/rt3/lib/RT/Ticket_Overlay.pm:598) > > My alias at /etc/aliases: > > rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url > http://rt.domain/" > rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action comment > --url http://rt.domain/" > > Thank you! > Augusto > > >>On Wed, 11 Jun 2003, Jesse Vincent wrote: > >> > >>>Like everyone else who's reported this problem this week, the solution > >>>is to back down to a non-alpha version of MIME::Tools. Just to add some fuel, which may be unrelated but seems strangely similar: running RT 2.0.15 with qmail. When I started, it was taking jobs through mailgate without a problem. Then at some point it just stopped working. I don't remember what I could have done to cause that. Anyway, after much investigation, I worked out that qmail was refusing to use any global aliases ( /var/qmail/aliases/.qmail-* ... eg. .qmail-rt ) I have run qmail for years, and cannot work out why it's misbehaving; checked permissions, ownerships, config files etc. I have made it work in a very dodgy manner, haven't fixed the real problem. Perhaps someone here can suggest something, or perhaps it might be intersting data for someone else's problem. -- Glen Davison Maths, UNSW From a.watts at cqu.edu.au Sun Jun 15 20:25:19 2003 From: a.watts at cqu.edu.au (Arthur Watts) Date: Mon, 16 Jun 2003 10:25:19 +1000 Subject: [rt-users] Re : 405 method not allowed when testing rt-mailgate - addendum Message-ID: Guys, One of my colleagues has just pointed out an interesting possibility : that I am shooting myself in the foot by maintaining rt2 and rt3 on the same machine : [root at cq-pan rt2]# find . -name Email.pm ./lib/RT/Interface/Email.pm [root at cq-pan rt2]# cd ../rt3 [root at cq-pan rt3]# find . -name Email.pm ./lib/RT/Interface/Email.pm I know that I cant have 'webmux.pl' configured for both in the Apache config, but I didn't realise that having two sets of code would cause major problems. As everything works fine on the devel box (only rt3 installed here), I think he may be onto something. I'll dump the contents of @INC when I next run my tests and let you know. Cheers, Artie -----Original Message----- From: Arthur Watts Sent: Sunday, 15 June 2003 11:02 To: 'rt-users at lists.fsck.com' Subject: 405 method not allowed when testing rt-mailgate - addendum Apologies for the earlier stuffup - my url had two slashes in it. Removing one still hasn't fixed my problem, but I did discover something interesting by messing around with my browser. I am *able to create tickets* by manually invoking rt-mailgate like so at the URL : xttp://xxx.xxxx.xxxx/rt3/REST/1.0/NoAuth/mail-gateway?message=Another%20 test&queue=general&action=correspond Clearly, the problem is neither with the URI nor anything on the other side of the Mason 'mail-gateway' stuff. As I said before, it almost certainly something I've overlooked in the config, but I need to get this simple script working before I can go any further. Artie Arthur Watts (a.watts at cqu.edu.au) Web Developer Faculty of Informatics and Communication | Central Queensland University | Rockhampton, Australia From rspier at pobox.com Sun Jun 15 21:27:10 2003 From: rspier at pobox.com (Robert Spier) Date: Sun, 15 Jun 2003 18:27:10 -0700 Subject: [rt-users] Re : 405 method not allowed when testing rt-mailgate - addendum In-Reply-To: References: Message-ID: You can have rt2 and rt3 on the same machine. They coexist quite happily. The catch is that you can only have one RT instance per mod_perl instance. So, you either need to run RT2 and RT3 in seperate apache/mod_perl's, or have one be mod_perl and another FastCGI, etc. -R At Mon, 16 Jun 2003 10:25:19 +1000, Arthur Watts wrote: > > Guys, > > One of my colleagues has just pointed out an interesting possibility > : that I am shooting myself in the foot by maintaining rt2 and rt3 on > the same machine : > > [root at cq-pan rt2]# find . -name Email.pm > ./lib/RT/Interface/Email.pm > [root at cq-pan rt2]# cd ../rt3 > [root at cq-pan rt3]# find . -name Email.pm > ./lib/RT/Interface/Email.pm > > I know that I cant have 'webmux.pl' configured for both in the > Apache config, but I didn't realise that having two sets of code would > cause major problems. > > As everything works fine on the devel box (only rt3 installed > here), I think he may be onto something. I'll dump the contents of @INC > when I next run my tests and let you know. > > Cheers, > > Artie > > -----Original Message----- > From: Arthur Watts > Sent: Sunday, 15 June 2003 11:02 > To: 'rt-users at lists.fsck.com' > Subject: 405 method not allowed when testing rt-mailgate - addendum > > > Apologies for the earlier stuffup - my url had two slashes in it. > Removing one still hasn't fixed my problem, but I did discover something > interesting by messing around with my browser. > > I am *able to create tickets* by manually invoking rt-mailgate like so > at the URL : > > xttp://xxx.xxxx.xxxx/rt3/REST/1.0/NoAuth/mail-gateway?message=Another%20 > test&queue=general&action=correspond > > Clearly, the problem is neither with the URI nor anything on the other > side of the Mason 'mail-gateway' stuff. As I said before, it almost > certainly something I've overlooked in the config, but I need to get > this simple script working before I can go any further. > > Artie > > Arthur Watts (a.watts at cqu.edu.au) > > Web Developer > > Faculty of Informatics and Communication | Central Queensland University > | Rockhampton, Australia > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From gonzalo at linuxaus.com Sun Jun 15 23:55:37 2003 From: gonzalo at linuxaus.com (Gonzalo Servat) Date: Mon, 16 Jun 2003 13:55:37 +1000 Subject: [rt-users] Setting priority via email Message-ID: <75795978.1055771737@[192.168.10.5]> Hi All. Is there a way for the requestor to set the priority of a ticket via email? (eg. they send to queuename-@domain.com or something) Thanks, Gonzalo From jaq at spacepants.org Mon Jun 16 00:07:08 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Mon, 16 Jun 2003 14:07:08 +1000 Subject: [rt-users] Getting owner to change when replying In-Reply-To: <20030613021658.GD31564@spacepants.org> References: <20030605000752.GA14527@dangerousideas.com> <20030613021658.GD31564@spacepants.org> Message-ID: <20030616040708.GA23507@spacepants.org> This one time, at band camp, Jamie Wilkinson wrote: >I've got a patch that adds an AutoTake.pm action, then all you need to do is >do a couple of database inserts to enable the new script as a separate >action/scrip. The patch I sent was broken, a correct AutoTake.pm is attached, drop it over the top of the broken version. As per Phil's email, use the importer script to add the action to your RT installation. -- jaq at spacepants.org http://spacepants.org/jaq.gpg -------------- next part -------------- A non-text attachment was scrubbed... Name: AutoTake.pm Type: application/x-perl Size: 1861 bytes Desc: not available URL: From barry at unix.co.nz Mon Jun 16 00:17:29 2003 From: barry at unix.co.nz (Barry Murphy) Date: Mon, 16 Jun 2003 16:17:29 +1200 Subject: [rt-users] rtname References: <20030605000752.GA14527@dangerousideas.com> <20030613021658.GD31564@spacepants.org> <20030616040708.GA23507@spacepants.org> Message-ID: <001c01c333be$33df4960$0200a8c0@barrym> Am I correct in assuming that to have multiple rtname's one would need to install multiple versions of rt3? Barry ----- Original Message ----- From: "Jamie Wilkinson" To: "rt-users" Sent: Monday, June 16, 2003 4:07 PM Subject: Re: [rt-users] Getting owner to change when replying > This one time, at band camp, Jamie Wilkinson wrote: > >I've got a patch that adds an AutoTake.pm action, then all you need to do is > >do a couple of database inserts to enable the new script as a separate > >action/scrip. > > The patch I sent was broken, a correct AutoTake.pm is attached, drop it over > the top of the broken version. As per Phil's email, use the importer script > to add the action to your RT installation. > > -- > jaq at spacepants.org http://spacepants.org/jaq.gpg > From siaco at autograf.pl Mon Jun 16 02:40:28 2003 From: siaco at autograf.pl (Ryszard Lach) Date: Mon, 16 Jun 2003 08:40:28 +0200 Subject: [rt-users] 3.0.2 incoming mail encoding problem (utf-8):9 In-Reply-To: <20030613220745.GG31317@fsck.com> References: <20030613201137.GF22184@siaco.id.pl> <20030613201646.GZ31317@fsck.com> <20030613220643.GB22810@siaco.id.pl> <20030613220745.GG31317@fsck.com> Message-ID: <20030616064028.GB31813@siaco.id.pl> On Fri, Jun 13, 2003 at 06:07:45PM -0400, Jesse Vincent wrote: > > > > On Sat, Jun 14, 2003 at 12:06:43AM +0200, Ryszard Lach wrote: > > > Can you tell us if this still happens with RT 3.0.3pre3? > > > > Well, there is one more thing. It seems that the behaviour of > > rt-mailgate depends on which queue I'm using. Is there something I'm > > missing? One of them receives utf-8 characters correctly, the other - > > not. Headers in table attachments are for both tickets identical, but > > content - not. > > With 3.0.2 or with 3.0.3pre3? With 3.0.2. After upgrading to 3.0.3pre3 problem disappears. Regards, Richard. -- "First they ignore you. Then they laugh at you. Then they fight you. Then you win." - Mohandas Gandhi. From barry at unix.co.nz Mon Jun 16 02:53:39 2003 From: barry at unix.co.nz (Barry Murphy) Date: Mon, 16 Jun 2003 18:53:39 +1200 Subject: [rt-users] Rt2 or Rt3 Message-ID: <000c01c333d4$0771aec0$0200a8c0@barrym> Hi, Just wanted to know from people using RT, which is better, version 2 or 3? I've heard people changing back to version 2 because of problems with version 2, could anyone name a few of the issues? Secondly, I want to add a new rtname to each queue, is this possible? Thanks Barry -------------- next part -------------- An HTML attachment was scrubbed... URL: From paul at ebit.com.au Mon Jun 16 04:53:15 2003 From: paul at ebit.com.au (Paul Wickham) Date: Mon, 16 Jun 2003 18:53:15 +1000 Subject: [rt-users] Which version of RTFM to use with Rt 3.0.3r4? Message-ID: <032701c333e4$b99b0410$6f03030a@ebit.com.au> Hi Which version of RTFM is the best to use with RT 3.0.3r4? I have installed beta6. Is this the latest version, or should I be looking elsewhere for RTFM versions? I ask because when I try to extract an article I can't use the dropdown menus to select transactions.... Any help would be appreciated. Regards Paul From bderm at derman.com Mon Jun 16 06:32:42 2003 From: bderm at derman.com (Bryan Derman) Date: Mon, 16 Jun 2003 03:32:42 -0700 Subject: [rt-users] Eliminating the "Greetings, ..." Email Preambles Message-ID: I'm trying to remove or shorten the various "Greetings, ..." preambles from emails that are sent from RT (everyone using RT is internal and doesn't need most of the preambles). However, I can't seem to get rid of, or even find where the following message is coming from: --- Greetings, This message has been automatically generated in response to the creation of a trouble ticket regarding: --- This preamble is generated when I create a ticket for which I'm the requestor (and also, by default, AdminCC'd via the default AdminCC's for the queue). So far: - I've (saved a copy of /opt/rt3/etc/initialdata as /opt/rt3/etc/initialdata.orig and) removed or modified all the "Greetings, ..." preambles from /opt/rt3/etc/initialdata - I've searched all files for other occurrences and can't find the above preamble (used find . -type d -exec fgrep -Hi Greetings {} \; from /opt/rt3, /Library/Perl, and even /usr/local/src/rt-3.0.2) I've also had a quick look at the database and don't see it hiding in there, either. Finally, I couldn't find any place where it's cached (and have even rebooted the entire server, not just apache). Looks like I either need a lot of time or some informed help (and I don't have much time, right now). #;-) Can anyone tell me where/how I can find the source/location for this preamble? ----------------------------------------------------- Bryan Derman Derman Enterprises Incorporated bderm at derman.com http://www.derman.com/ - - - - - - - - - - - - - - - - - - - - - - - - - - - From barry at unix.co.nz Mon Jun 16 06:44:31 2003 From: barry at unix.co.nz (Barry Murphy) Date: Mon, 16 Jun 2003 22:44:31 +1200 Subject: [rt-users] Eliminating the "Greetings, ..." Email Preambles References: Message-ID: <016401c333f4$452fc060$0200a8c0@barrym> The email sentt to the requestor can be found in the 'Templates' configuration. Login as root, click "Configuration", "Global", "Templates" and look at the first one i think it is.... I havn't done this as I write, but I remember it being in the templates. Cheers Barry ----- Original Message ----- From: "Bryan Derman" To: "rt-users" Sent: Monday, June 16, 2003 10:32 PM Subject: [rt-users] Eliminating the "Greetings, ..." Email Preambles > I'm trying to remove or shorten the various "Greetings, ..." preambles > from emails that are sent from RT (everyone using RT is internal and > doesn't need most of the preambles). However, I can't seem to get rid > of, or even find where the following message is coming from: > --- > Greetings, > > This message has been automatically generated in response to the > creation of a trouble ticket regarding: > > --- > > This preamble is generated when I create a ticket for which I'm the > requestor (and also, by default, AdminCC'd via the default AdminCC's for > the queue). > > So far: > > - I've (saved a copy of /opt/rt3/etc/initialdata as > /opt/rt3/etc/initialdata.orig and) removed or modified all the > "Greetings, ..." preambles from /opt/rt3/etc/initialdata > > - I've searched all files for other occurrences and can't find the above > preamble (used find . -type d -exec fgrep -Hi Greetings {} \; from > /opt/rt3, /Library/Perl, and even /usr/local/src/rt-3.0.2) > > I've also had a quick look at the database and don't see it hiding in > there, either. > > Finally, I couldn't find any place where it's cached (and have even > rebooted the entire server, not just apache). > > Looks like I either need a lot of time or some informed help (and I don't > have much time, right now). #;-) > > Can anyone tell me where/how I can find the source/location for this > preamble? > > ----------------------------------------------------- > Bryan Derman Derman Enterprises Incorporated > bderm at derman.com http://www.derman.com/ > - - - - - - - - - - - - - - - - - - - - - - - - - - - > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > From lincoln at unit.liu.se Mon Jun 16 06:45:40 2003 From: lincoln at unit.liu.se (Jonas Lincoln) Date: Mon, 16 Jun 2003 12:45:40 +0200 Subject: [rt-users] Eliminating the "Greetings, ..." Email Preambles References: Message-ID: <3EED9FD4.1080709@unit.liu.se> Configuration->Global->Templates Bryan Derman wrote: > I'm trying to remove or shorten the various "Greetings, ..." preambles > from emails that are sent from RT (everyone using RT is internal and > doesn't need most of the preambles). However, I can't seem to get rid > of, or even find where the following message is coming from: > --- > Greetings, > > This message has been automatically generated in response to the > creation of a trouble ticket regarding: > > --- > > This preamble is generated when I create a ticket for which I'm the > requestor (and also, by default, AdminCC'd via the default AdminCC's for > the queue). > > So far: > > - I've (saved a copy of /opt/rt3/etc/initialdata as > /opt/rt3/etc/initialdata.orig and) removed or modified all the > "Greetings, ..." preambles from /opt/rt3/etc/initialdata > > - I've searched all files for other occurrences and can't find the above > preamble (used find . -type d -exec fgrep -Hi Greetings {} \; from > /opt/rt3, /Library/Perl, and even /usr/local/src/rt-3.0.2) > > I've also had a quick look at the database and don't see it hiding in > there, either. > > Finally, I couldn't find any place where it's cached (and have even > rebooted the entire server, not just apache). > > Looks like I either need a lot of time or some informed help (and I don't > have much time, right now). #;-) > > Can anyone tell me where/how I can find the source/location for this > preamble? > > ----------------------------------------------------- > Bryan Derman Derman Enterprises Incorporated > bderm at derman.com http://www.derman.com/ > - - - - - - - - - - - - - - - - - - - - - - - - - - - > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From barry at unix.co.nz Mon Jun 16 06:53:33 2003 From: barry at unix.co.nz (Barry Murphy) Date: Mon, 16 Jun 2003 22:53:33 +1200 Subject: [rt-users] Eliminating the "Greetings, ..." Email Preambles References: <3EED9FD4.1080709@unit.liu.se> Message-ID: <017201c333f5$87ff85a0$0200a8c0@barrym> I wish it was that simple to add extra rtnames... Configuration->Queues->rt-name :( ----- Original Message ----- From: "Jonas Lincoln" To: "Bryan Derman" Cc: "rt-users" Sent: Monday, June 16, 2003 10:45 PM Subject: Re: [rt-users] Eliminating the "Greetings, ..." Email Preambles > Configuration->Global->Templates > > Bryan Derman wrote: > > I'm trying to remove or shorten the various "Greetings, ..." preambles > > from emails that are sent from RT (everyone using RT is internal and > > doesn't need most of the preambles). However, I can't seem to get rid > > of, or even find where the following message is coming from: > > --- > > Greetings, > > > > This message has been automatically generated in response to the > > creation of a trouble ticket regarding: > > > > --- > > > > This preamble is generated when I create a ticket for which I'm the > > requestor (and also, by default, AdminCC'd via the default AdminCC's for > > the queue). > > > > So far: > > > > - I've (saved a copy of /opt/rt3/etc/initialdata as > > /opt/rt3/etc/initialdata.orig and) removed or modified all the > > "Greetings, ..." preambles from /opt/rt3/etc/initialdata > > > > - I've searched all files for other occurrences and can't find the above > > preamble (used find . -type d -exec fgrep -Hi Greetings {} \; from > > /opt/rt3, /Library/Perl, and even /usr/local/src/rt-3.0.2) > > > > I've also had a quick look at the database and don't see it hiding in > > there, either. > > > > Finally, I couldn't find any place where it's cached (and have even > > rebooted the entire server, not just apache). > > > > Looks like I either need a lot of time or some informed help (and I don't > > have much time, right now). #;-) > > > > Can anyone tell me where/how I can find the source/location for this > > preamble? > > > > ----------------------------------------------------- > > Bryan Derman Derman Enterprises Incorporated > > bderm at derman.com http://www.derman.com/ > > - - - - - - - - - - - - - - - - - - - - - - - - - - - > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > From to_x at gmx.de Mon Jun 16 09:10:42 2003 From: to_x at gmx.de (Torsten Olschewski) Date: Mon, 16 Jun 2003 15:10:42 +0200 Subject: [rt-users] rt-3-0-3pre4 apache start problem Message-ID: <3EEDC1D2.5080606@gmx.de> Hi, after installing rt-3-0-3pre4 apache does not start. Following entry in error_log: [Mon Jun 16 13:20:56 2003] [error] Can't call method "SWASHGET" on an undefined value at /usr/local/lib/perl5/site_perl/5.8.0/Locale/Maketext/Lexicon/Gettext.pm line 158 during global destruction. Compilation failed in require at (eval 2045) line 1 during global destruction. Syntax error on line 1507 of /etc/httpd/httpd.conf: Can't call method "SWASHGET" on an undefined value at /usr/local/lib/perl5/site_perl/5.8.0/Locale/Maketext/Lexicon/Gettext.pm line 158 during global destruction. Compilation failed in require at (eval 2045) line 1 during global destruction. My system: SuSE 7.2 Apache 1.3.19 Perl 5.8.0 (compiled from source) modperl1 Mysql On a similar test-system with SuSE 8.1, Perl 5.8.0 the apache starts normaly. Does someone have an idea? Thanks Torsten From autrijus at autrijus.org Mon Jun 16 12:02:27 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Tue, 17 Jun 2003 00:02:27 +0800 Subject: [rt-users] rt-3-0-3pre4 apache start problem In-Reply-To: <3EEDC1D2.5080606@gmx.de> References: <3EEDC1D2.5080606@gmx.de> Message-ID: <20030616160227.GD1240@not.autrijus.org> On Mon, Jun 16, 2003 at 03:10:42PM +0200, Torsten Olschewski wrote: > [Mon Jun 16 13:20:56 2003] [error] Can't call method "SWASHGET" on an > undefined value at > /usr/local/lib/perl5/site_perl/5.8.0/Locale/Maketext/Lexicon/Gettext.pm > line 158 during global destruction. Can you verify that that line reads: $str =~ s/(? From stefano.congiu at keypartners.it Mon Jun 16 13:39:15 2003 From: stefano.congiu at keypartners.it (Stefano Congiu) Date: Mon, 16 Jun 2003 19:39:15 +0200 Subject: [rt-users] Customize RT 3.0.2 for WebExternalAutoInfo and CustomFields Message-ID: <002701c3342e$3533e800$672210ac@keyconsultants.it> Hi all, I installed a few days ago RT 3.0.2 and I find it really interesting. After a few tests I started reading the mailing list, in order to get some info about customization. I need some help to perform a few steps: 1) CustomFields: I defined a few global custom fields, in order to let the requestors insert some info about their tickets. When I access RT via Web as a non-privileged user, I create a new ticket but I can't see the custom fields. Is there some way to let the non staff people see those fields and to insert/select the values? 2) WebExternalAutoInfo: I configured apache to auth users against an Active Directory. I would like also to use the autocreate feature, in order to have their attributes up-to-date with our user data base. I got some code from this mailing list: I modified the INSTDIR/share/html/autohandler, where I invoked the WebExternalAutoInfo subroutine, but I don't know where to insert the subroutine itself. 3) I would like to grant non privileged users the right to close their tickets before they become "open": in other words, if the requestor find the solution by his way, I would permit him to close his ticket. Does someone can help me? Thank you Stefano Congiu From bderm at derman.com Mon Jun 16 15:12:04 2003 From: bderm at derman.com (Bryan Derman) Date: Mon, 16 Jun 2003 12:12:04 -0700 Subject: [rt-users] Eliminating the "Greetings, ..." Email Preambles In-Reply-To: <016401c333f4$452fc060$0200a8c0@barrym> References: <016401c333f4$452fc060$0200a8c0@barrym> Message-ID: Thanks for the (multiple) answers (Configuration => Global => Templates). FYI, my error was in using a tool that only showed the first line of content for a given column when I took a quick look at the database ... well, that AND never having delved into any configuration items that implied customization (but, of course, I did hack the code a little). In the end, this was a case of "hidden in plain sight." #;-) [imagine the smiley in red] ______________________________________________________________________ Previous posting on 2003-06-16 at 10:44 PM +1200 ********************************************************************** I'm trying to remove or shorten the various "Greetings, ..." preambles from emails that are sent from RT (everyone using RT is internal and doesn't need most of the preambles). However, I can't seem to get rid of, or even find where the following message is coming from: --- Greetings, This message has been automatically generated in response to the creation of a trouble ticket regarding: --- This preamble is generated when I create a ticket for which I'm the requestor (and also, by default, AdminCC'd via the default AdminCC's for the queue). So far: - I've (saved a copy of /opt/rt3/etc/initialdata as /opt/rt3/etc/initialdata.orig and) removed or modified all the "Greetings, ..." preambles from /opt/rt3/etc/initialdata - I've searched all files for other occurrences and can't find the above preamble (used find . -type d -exec fgrep -Hi Greetings {} \; from /opt/rt3, /Library/Perl, and even /usr/local/src/rt-3.0.2 I've also had a quick look at the database and don't see it hiding in there, either. Finally, I couldn't find any place where it's cached (and have even rebooted the entire server, not just apache). Looks like I either need a lot of time or some informed help (and I don't have much time, right now). #;-) Can anyone tell me where/how I can find the source/location for this preamble? ********************************************************************** End of previous posting ______________________________________________________________________ -- ----------------------------------------------------- Bryan Derman Derman Enterprises Incorporated bderm at derman.com http://www.derman.com/ - - - - - - - - - - - - - - - - - - - - - - - - - - - From bderm at derman.com Mon Jun 16 18:06:11 2003 From: bderm at derman.com (Bryan Derman) Date: Mon, 16 Jun 2003 15:06:11 -0700 Subject: [rt-users] Reverse-Sorted History Display Message-ID: I would prefer to have all history items listed in reverse chronological order (i.e., most recent at the top of the list). Does anyone know how to do this with RT 3.0.2? -- From barry at unix.co.nz Mon Jun 16 19:41:25 2003 From: barry at unix.co.nz (Barry Murphy) Date: Tue, 17 Jun 2003 11:41:25 +1200 Subject: [rt-users] Help Please?!?! Message-ID: <006b01c33460$cd487b10$0200a8c0@barrym> Hi, Can I have some votes here, just reply with a simple yes, or no to the question below. Is adding an alternate $rtname to each queue possible? If you answered yes to the above question and would like to give some guidance on how to achive this, please paste URL or write documentation below your 'yes' answer. Thanks Barry Murphy -------------- next part -------------- An HTML attachment was scrubbed... URL: From gonzalo at linuxaus.com Mon Jun 16 19:44:02 2003 From: gonzalo at linuxaus.com (Gonzalo Servat) Date: Tue, 17 Jun 2003 09:44:02 +1000 Subject: [rt-users] No recipients Found. Not sending?? Message-ID: <42617230.1055843042@[192.168.10.5]> Hi All, Every now and then when I update a ticket, I get the attached error message in /var/log/messages. It's clear that in scrip 4 & 6 it finds no recipients and script 5 it does and sends the email off. Looking at the list of scrips, i can see that scrip 4 is: On Correspond Notify AdminCcs with template Admin Correspondence .. and scrip 6 is: On Correspond Notify Other Recipients with template Correspondence I can see why scrip 6 might not find anyone to send to, as there is only one requestor, one Cc and one AdminCc for this particular ticket #21 (then again I'm not sure who "other recipients" actually covers), but scrip 4 sends an email to the AdminCcs and there is definitely one AdminCc for this Queue. Any ideas?? TIA, Gonzalo -------------- next part -------------- Jun 17 09:29:49 venus RT: RT::Scrip=HASH(0x9332d64): Couldn't prepare Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338) Jun 17 09:29:49 venus RT: #21/198 - Scrip 4 (/opt/rt3/lib/RT/Action/SendEmail.pm:91) Jun 17 09:29:49 venus RT: No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:170) Jun 17 09:29:49 venus RT: #21/198 - Scrip 5 (/opt/rt3/lib/RT/Action/SendEmail.pm:91) Jun 17 09:29:49 venus RT: sent To: brenton at other.com.au Cc: daniel at other.com.au Bcc: (/opt/rt3/lib/RT/Action/SendEmail.pm:205) Jun 17 09:29:49 venus RT: #21/198 - Scrip 6 (/opt/rt3/lib/RT/Action/SendEmail.pm:91) Jun 17 09:29:49 venus RT: No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:170) From barry at unix.co.nz Mon Jun 16 19:55:49 2003 From: barry at unix.co.nz (Barry Murphy) Date: Tue, 17 Jun 2003 11:55:49 +1200 Subject: [rt-users] No recipients Found. Not sending?? References: <42617230.1055843042@[192.168.10.5]> Message-ID: <008201c33462$cfe904a0$0200a8c0@barrym> Hi, I got this exact same error when trying to update the ticket from 'root' whom didn't have access to this queue. It would update the ticket on RT web panel, but not actualy send a reply to the requestor. I think instead of it saying 'can't prepare ticket' it should say 'permission denied' though, I don't know if this is the same in your case? Please let me know how you go. Thanks Barry ----- Original Message ----- From: "Gonzalo Servat" To: Sent: Tuesday, June 17, 2003 11:44 AM Subject: [rt-users] No recipients Found. Not sending?? > Hi All, > > Every now and then when I update a ticket, I get the attached error message > in /var/log/messages. > > It's clear that in scrip 4 & 6 it finds no recipients and script 5 it does > and sends the email off. > > Looking at the list of scrips, i can see that scrip 4 is: > > On Correspond Notify AdminCcs with template Admin Correspondence > > .. and scrip 6 is: > > On Correspond Notify Other Recipients with template Correspondence > > I can see why scrip 6 might not find anyone to send to, as there is only > one requestor, one Cc and one AdminCc for this particular ticket #21 (then > again I'm not sure who "other recipients" actually covers), but scrip 4 > sends an email to the AdminCcs and there is definitely one AdminCc for this > Queue. > > Any ideas?? > > TIA, > Gonzalo ---------------------------------------------------------------------------- ---- > Jun 17 09:29:49 venus RT: RT::Scrip=HASH(0x9332d64): Couldn't prepare Open > Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338) > Jun 17 09:29:49 venus RT: > #21/198 - Scrip 4 (/opt/rt3/lib/RT/Action/SendEmail.pm:91) > Jun 17 09:29:49 venus RT: > No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:170) > Jun 17 09:29:49 venus RT: > #21/198 - Scrip 5 (/opt/rt3/lib/RT/Action/SendEmail.pm:91) > Jun 17 09:29:49 venus RT: > sent To: brenton at other.com.au Cc: daniel at other.com.au Bcc: > (/opt/rt3/lib/RT/Action/SendEmail.pm:205) > Jun 17 09:29:49 venus RT: > #21/198 - Scrip 6 (/opt/rt3/lib/RT/Action/SendEmail.pm:91) > Jun 17 09:29:49 venus RT: > No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:170) From gonzalo at linuxaus.com Mon Jun 16 20:15:27 2003 From: gonzalo at linuxaus.com (Gonzalo Servat) Date: Tue, 17 Jun 2003 10:15:27 +1000 Subject: [rt-users] No recipients Found. Not sending?? In-Reply-To: <008201c33462$cfe904a0$0200a8c0@barrym> References: <42617230.1055843042@[192.168.10.5]> <008201c33462$cfe904a0$0200a8c0@barrym> Message-ID: <44501740.1055844927@[192.168.10.5]> On 17/06/2003 11:55 AM +1200, Barry Murphy wrote: > Hi, > > I got this exact same error when trying to update the ticket from 'root' > whom didn't have access to this queue. It would update the ticket on RT > web panel, but not actualy send a reply to the requestor. > > I think instead of it saying 'can't prepare ticket' it should say > 'permission denied' though, I don't know if this is the same in your case? > > Please let me know how you go. Actually, I'm updating it as myself and I have full access to the queue. It actually sends the reply to the requestors, but it doesn't send me an "Admin Correspondence". I'm logged in as the AdminCc and updating the ticket via the UI. Perhaps it doesn't send it if the AdminCc is the same as the logged in user updating the ticket? Thanks for your help. Regards, Gonzalo. > Thanks > Barry From gonzalo at linuxaus.com Mon Jun 16 20:29:41 2003 From: gonzalo at linuxaus.com (Gonzalo Servat) Date: Tue, 17 Jun 2003 10:29:41 +1000 Subject: [rt-users] No recipients Found. Not sending?? In-Reply-To: <00d301c33466$f0be0780$0200a8c0@barrym> References: <42617230.1055843042@[192.168.10.5]> <008201c33462$cfe904a0$0200a8c0@barrym> <44501740.1055844927@[192.168.10.5]> <00d301c33466$f0be0780$0200a8c0@barrym> Message-ID: <45355968.1055845781@[192.168.10.5]> On 17/06/2003 12:25 PM +1200, Barry Murphy wrote: > No, > > I've set myself up as an AdminCC and I receive the replys. > Sorry I couldn't have been more help. :/ No problem Barry. I did notice one thing though. I logged in as root and replied to a ticket, and I THEN got sent the admin correspondence. Looks to me like RT won't send if the person replying to the ticket is the sole AdminCc for the queue. Makes sense but I don't understand why it has to spit out those errors in the log. Best regards, Gonzalo From pdh at snapgear.com Mon Jun 16 20:38:48 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 17 Jun 2003 10:38:48 +1000 Subject: [rt-users] No recipients Found. Not sending?? In-Reply-To: <45355968.1055845781@[192.168.10.5]> References: <42617230.1055843042@[192.168.10.5]> <008201c33462$cfe904a0$0200a8c0@barrym> <44501740.1055844927@[192.168.10.5]> <00d301c33466$f0be0780$0200a8c0@barrym> <45355968.1055845781@[192.168.10.5]> Message-ID: <20030617003848.GC577@luggage> Gonzalo Servat wrote: > I did notice one thing though. I logged in as root and replied to a ticket, > and I THEN got sent the admin correspondence. Looks to me like RT won't > send if the person replying to the ticket is the sole AdminCc for the > queue. Makes sense but I don't understand why it has to spit out those > errors in the log. They're not errors, they're just diagnostics. And this is normal, well-documented behaviour, that gets asked about and answered every couple of weeks on this list. For RT2: http://fsck.com/rtfm/article.html?id=5#73 For RT3: look at the NotifyActor config option. For RT questions in general, look first at http://fsck.com/rtfm, then search the list archives before asking. Please. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From ralexander at musiciansfriend.com Mon Jun 16 20:48:47 2003 From: ralexander at musiciansfriend.com (Ron Alexander) Date: 16 Jun 2003 17:48:47 -0700 Subject: [rt-users] Re: multiple rtnames In-Reply-To: <00cf01c33466$d10a5650$0200a8c0@barrym> References: <1055808562.15751.16.camel@ronsBox> <00cf01c33466$d10a5650$0200a8c0@barrym> Message-ID: <1055810927.15751.28.camel@ronsBox> Comments inline: On Mon, 2003-06-16 at 17:24, Barry Murphy wrote: > Hi, > > What I'm talking about is the following subject, $rtname . > > SUBJECT LINE: [www.unix.co.nz #9] AutoReply: testing > I hope this clears up what I'm looking for. Yes. > I have looked through the archives and found 2 emails in August 2001 with > reference to this, but looking through every month is pretty difficult, if > there was a search function available it would make life a lot easier. > Right on! Yeah a search would be nice. > Post I found... > http://lists.fsck.com/pipermail/rt-devel/2001-August/001563.html > Okay, Christian raises an interesting solution. I don't know that it was ever implemented. Here is my idea: Set $rtname in config.pm to something generic like "Trouble Tickets" Then go into your templates and add a line like this: "Subject: -- {$Ticket->QueueObj->Name} -- " and remove any references to $rtname. This should make your subject appear like this: Subject:[Trouble Tickets #454] -- QueueName -- Autoreply:testing Or whatever else you have set in the subject. > Cheers > Barry > -- /************************************************************ * Ron Alexander ralexander at musiciansfriend.com * * Programmer/Analyst Musician's Friend, Inc.* * Phone:(541)774-5362 http://www.musiciansfriend.com * ************************************************************/ From pdh at snapgear.com Mon Jun 16 20:56:49 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 17 Jun 2003 10:56:49 +1000 Subject: [rt-users] Re: multiple rtnames In-Reply-To: <1055810927.15751.28.camel@ronsBox> References: <1055808562.15751.16.camel@ronsBox> <00cf01c33466$d10a5650$0200a8c0@barrym> <1055810927.15751.28.camel@ronsBox> Message-ID: <20030617005649.GD577@luggage> Ron Alexander wrote: > Set $rtname in config.pm to something generic like "Trouble Tickets" and watch things fall apart when you exchange email with another entity who's chosen the same arbitrary $rtname. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From gonzalo at linuxaus.com Mon Jun 16 21:09:21 2003 From: gonzalo at linuxaus.com (Gonzalo Servat) Date: Tue, 17 Jun 2003 11:09:21 +1000 Subject: [rt-users] No recipients Found. Not sending?? In-Reply-To: <20030617003848.GC577@luggage> References: <42617230.1055843042@[192.168.10.5]> <008201c33462$cfe904a0$0200a8c0@barrym> <44501740.1055844927@[192.168.10.5]> <00d301c33466$f0be0780$0200a8c0@barrym> <45355968.1055845781@[192.168.10.5]> <20030617003848.GC577@luggage> Message-ID: <47735830.1055848161@[192.168.10.5]> On 17/06/2003 10:38 AM +1000, Phil Homewood wrote: > For RT questions in general, look first at http://fsck.com/rtfm, > then search the list archives before asking. Please. Sorry, that was very lazy of me. I'll check the archives first next time. Thanks, Gonzalo From pdh at snapgear.com Mon Jun 16 21:49:40 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 17 Jun 2003 11:49:40 +1000 Subject: [rt-users] Re: [rt-devel] Help Please?!?! In-Reply-To: <006b01c33460$cd487b10$0200a8c0@barrym> References: <006b01c33460$cd487b10$0200a8c0@barrym> Message-ID: <20030617014940.GF577@luggage> Barry Murphy wrote: > Is adding an alternate $rtname to each queue possible? No. At least, not with RT as it ships. There's nothing stopping you from hacking that functionality in, if you need it, though. Implementation is left as an exercise for the reader. :-) -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From lcs at MIT.EDU Mon Jun 16 23:40:36 2003 From: lcs at MIT.EDU (Larry Stone) Date: Mon, 16 Jun 2003 23:40:36 EDT Subject: [rt-users] Is $RT::RTAddressRegexp case-sensitive? Message-ID: It looks like the regexp to match email addresses to be ignored (for the purpose of importing To: and Cc: addresses when creating a ticket from email), $RT::RTAddressRegexp, is being used in a case-sensitive comparision. See RT/EmailParser.pm line 611, which is the only use of it I can find: $address =~ /$RT::RTAddressRegexp/ Is there a good reason not to have an "i" suffix after the "/"? Since the hostname part of an email address is definitely case-insensitive, and mailbox usually are, the comparison ought to be case-insensitive to catch all legal expressions of the addresses. I've confirmed that an address with an uppercase hostname is not matched by a lowercase pattern that otherwise catches the desired addresses. -- Larry From autrijus at autrijus.org Tue Jun 17 02:01:56 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Tue, 17 Jun 2003 14:01:56 +0800 Subject: [rt-users] Is $RT::RTAddressRegexp case-sensitive? In-Reply-To: References: Message-ID: <20030617060156.GB9634@not.autrijus.org> On Mon, Jun 16, 2003 at 11:40:36PM -0400, Larry Stone wrote: > Is there a good reason not to have an "i" suffix after the "/"? I believe a good reason is that you can simply write: (?i)your_pattern_here to match your_pattern_here case insensitively, instead of clobbering other people who do have case-sensitive mailbox settings. :-) Thanks, /Autrijus/ -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 187 bytes Desc: not available URL: From laurent.vaills at dms.at Tue Jun 17 06:08:10 2003 From: laurent.vaills at dms.at (Laurent Vaills) Date: 17 Jun 2003 12:08:10 +0200 Subject: [rt-users] installation of RT3 on Redhat 7.3 : missing MIME::Entity Message-ID: <1055844491.14022.8.camel@neo.sophia.dms.at> Hi all. I try to install RT3 on my server but I get this error when I try to install the RT-dependencies : MIME::Entity 5.108...MISSING Going to read /root/.cpan/Metadata Database was generated on Mon, 16 Jun 2003 09:43:28 GMT Running install for module MIME::Entity The module MIME::Entity isn't available on CPAN. Either the module has not yet been uploaded to CPAN, or it is temporary unavailable. Please contact the author to find out more about the status. Try 'i MIME::Entity'. the command line is : perl sbin/rt-test-dependencies --with-postgres --with-modperl1 --install Did anybody have the same error ? Where can I find this package ? Perhaps my local database of CPAN is too old, but I don't know how to update it. All suggestions are welcomed. Best regards, Laurent From pdh at snapgear.com Tue Jun 17 06:25:00 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 17 Jun 2003 20:25:00 +1000 Subject: [rt-users] installation of RT3 on Redhat 7.3 : missing MIME::Entity In-Reply-To: <1055844491.14022.8.camel@neo.sophia.dms.at> References: <1055844491.14022.8.camel@neo.sophia.dms.at> Message-ID: <20030617102500.GG585@luggage> Laurent Vaills wrote: > The module MIME::Entity isn't available on CPAN. > > Either the module has not yet been uploaded to CPAN, or it is > temporary unavailable. Please contact the author to find out > more about the status. Try 'i MIME::Entity'. echo 'i MIME::Entity' | perl -MCPAN -e shell and what do you see? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From laurent.vaills at dms.at Tue Jun 17 06:28:18 2003 From: laurent.vaills at dms.at (Laurent Vaills) Date: 17 Jun 2003 12:28:18 +0200 Subject: [rt-users] installation of RT3 on Redhat 7.3 : missing MIME::Entity In-Reply-To: <20030617102500.GG585@luggage> References: <1055844491.14022.8.camel@neo.sophia.dms.at> <20030617102500.GG585@luggage> Message-ID: <1055845700.14037.13.camel@neo.sophia.dms.at> On Tue, 2003-06-17 at 12:25, Phil Homewood wrote: > Laurent Vaills wrote: > > The module MIME::Entity isn't available on CPAN. > > > > Either the module has not yet been uploaded to CPAN, or it is > > temporary unavailable. Please contact the author to find out > > more about the status. Try 'i MIME::Entity'. > > echo 'i MIME::Entity' | perl -MCPAN -e shell > > and what do you see? Here is the result of that command : [root at new queue]# echo 'i MIME::Entity' | perl -MCPAN -e shell cpan shell -- CPAN exploration and modules installation (v1.70) ReadLine support suppressed cpan> CPAN: Storable loaded ok Going to read /root/.cpan/Metadata Database was generated on Mon, 16 Jun 2003 09:43:28 GMT Strange distribution name [MIME::Entity] Module id = MIME::Entity DESCRIPTION An extracted and decoded MIME entity CPAN_USERID ERYQ (Eryq ) CPAN_VERSION undef CPAN_FILE Contact Author Eryq DSLI_STATUS RdpO (released,developer,perl,object-oriented) INST_FILE (not installed) cpan> No history written (no histfile specified). Lockfile removed. [root at new queue]# I mailed the author of that package yesterday but get no answer for the moment. Laurent > -- > Phil Homewood, Systems Janitor, http://www.SnapGear.com > pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 > SnapGear - Custom Embedded Solutions and Security Appliances > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From wolfgang.d at atolis.com Tue Jun 17 07:10:15 2003 From: wolfgang.d at atolis.com (wolfgang.d at atolis.com) Date: Tue, 17 Jun 2003 12:10:15 +0100 Subject: [rt-users] rt3 on redhat9 won't mail Message-ID: <3EEEF717.708@atolis.com> hi all I installed RT (3.0.2) and all the required perl-modules on my redhat9 (apache2, mysql 3.23.54, perl 5.8.0). If RT tries to send mail the scrips are dying with error: [Tue Jun 17 10:34:42 2003] [error]: Scrip 3 died. - Can't locate object method "output_prefix" via package "MIME::Parser" at /usr/local/rt3/lib/RT/Template_Overlay.pm line 327. Stack: [/usr/local/rt3/lib/RT/Template_Overlay.pm:327] [/usr/local/rt3/lib/RT/Action/SendEmail.pm:246] [/usr/local/rt3/lib/RT/ScripAction_Overlay.pm:184] [/usr/local/rt3/lib/RT/Scrip_Overlay.pm:390] [/usr/local/rt3/lib/RT/Scrip_Overlay.pm:337] [/usr/local/rt3/lib/RT/Transaction_Overlay.pm:169] [/usr/local/rt3/lib/RT/Ticket_Overlay.pm:3738] [/usr/local/rt3/lib/RT/Ticket_Overlay.pm:587] [/usr/local/rt3/lib/RT/Interface/Web.pm:285] [/usr/local/rt3/share/html/Ticket/Display.html:70] [/usr/local/rt3/share/html/Ticket/Create.html:242] [/usr/local/rt3/share/html/autohandler:158] (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:359) does anybody know how to fix this? Cheers Wolfgang From pape-rt at inf.fu-berlin.de Tue Jun 17 08:59:41 2003 From: pape-rt at inf.fu-berlin.de (Dirk Pape) Date: Tue, 17 Jun 2003 14:59:41 +0200 Subject: [rt-users] [rt-announce] Development Snapshot 3.0.2++ In-Reply-To: <2147483647.1055239356@[10.0.255.35]> References: <20030523202405.GF23719@fsck.com> <2147483647.1053974498@[10.0.255.35]> <2147483647.1055239356@[10.0.255.35]> Message-ID: <2147483647.1055861980@eremix> Hello Jesse, the problem reappeared now, where we became productive with rt-3.0.3pre4. My threading patch is not active here but Autoreplies are. It is now quite often, that the Subject, if it is displayed in the MessageStanza (from the Head attribute of the datbase) is garbled (Umlauts wrong) an sometimes cut off. if it is displayed in the title (from the Subject attribute in the database), is correctly written with Umlauts. Could it be right what someone wrote that RT is not thread-safe? Dirk. --Am Dienstag, 10. Juni 2003 10:02 Uhr +0200 schrieb Dirk Pape : > I have to apologize. I cannot reproduce the described problem, if I > remove one patch I have done, which enables RT to write almost correct > threading headers into notification mails. I did not try to remove this > patch before testing, because I did not see how it can be related to the > problem. And for now after looking several hours into the code and > testing it, I *still cannot see it*. > > I tracked my (header encoding) problem down to the following situation: > > 1. Have my threading patch installed (I attached a light version, which > consists of only one file to be put in lib/RT/Action). > > 2. Send several emails with German Umlauts in subject and body to a > queue, *which has an Autoreply set up*. > > 3. refresh the Ticket Listing of the Queue in the web while Tickets > arrives > > 4. After some (5-10) Tickets arrived try the Ticket Display of the > Tickets. The Subject header shown in the Ticket-Message-Display (not the > Subject shown in other fields) of some Tickets (it is fuzzy!) is mangled > and so is the Head-Field of those tickets in the mysql-database. > > 5. This then seems to be a "global apache switch" which can toggle after > some other messages arrive but will definitely be set to normal behaviour > if apache is restarted. > > So I have a workaround now but I would greatly appreciate, if someone > takes a look into my code, which is fairly short and the problem is > within 3 lines of code: > > It happens, when I leave the patch installed and comment out all calls of > "$self->SetHeader" in my SetReferences subroutine, I cannot reproduce the > problem any more. > > But why???? SetHeader is called multiple time everywhere in SendEmail.pm. From pape-rt at inf.fu-berlin.de Tue Jun 17 09:11:34 2003 From: pape-rt at inf.fu-berlin.de (Dirk Pape) Date: Tue, 17 Jun 2003 15:11:34 +0200 Subject: [rt-users] [rt-announce] Development Snapshot 3.0.2++ In-Reply-To: <2147483647.1055861980@eremix> References: <20030523202405.GF23719@fsck.com> <2147483647.1053974498@[10.0.255.35]> <2147483647.1055239356@[10.0.255.35]> <2147483647.1055861980@eremix> Message-ID: <2147483647.1055862694@eremix> Hello, --Am Dienstag, 17. Juni 2003 14:59 Uhr +0200 schrieb Dirk Pape : > Could it be right what someone wrote that RT is not thread-safe? an if this is so or if I want to test it, how can I disable threading in Perl, modperl1 or RT? Dirk. From bl at ivanfm.com Tue Jun 17 09:11:40 2003 From: bl at ivanfm.com (Ivan F. Martinez) Date: Tue, 17 Jun 2003 10:11:40 -0300 Subject: [rt-users] installation of RT3 on Redhat 7.3 : missing MIME::Entity In-Reply-To: <1055845700.14037.13.camel@neo.sophia.dms.at> References: <1055844491.14022.8.camel@neo.sophia.dms.at> <20030617102500.GG585@luggage> <1055845700.14037.13.camel@neo.sophia.dms.at> Message-ID: <20030617101140.6cb3d3d3.bl@ivanfm.com> On 17 Jun 2003 12:28:18 +0200 Laurent Vaills wrote: LV> On Tue, 2003-06-17 at 12:25, Phil Homewood wrote: LV> > Laurent Vaills wrote: LV> > > The module MIME::Entity isn't available on CPAN. LV> > > LV> > > Either the module has not yet been uploaded to CPAN, or it is LV> > > temporary unavailable. Please contact the author to find out LV> > > more about the status. Try 'i MIME::Entity'. LV> > LV> > echo 'i MIME::Entity' | perl -MCPAN -e shell LV> > LV> > and what do you see? LV> LV> Here is the result of that command : LV> [root at new queue]# echo 'i MIME::Entity' | perl -MCPAN -e shell LV> LV> cpan shell -- CPAN exploration and modules installation (v1.70) LV> ReadLine support suppressed LV> LV> cpan> CPAN: Storable loaded ok LV> Going to read /root/.cpan/Metadata LV> Database was generated on Mon, 16 Jun 2003 09:43:28 GMT LV> Strange distribution name [MIME::Entity] LV> Module id = MIME::Entity LV> DESCRIPTION An extracted and decoded MIME entity LV> CPAN_USERID ERYQ (Eryq ) LV> CPAN_VERSION undef LV> CPAN_FILE Contact Author Eryq LV> DSLI_STATUS RdpO (released,developer,perl,object-oriented) LV> INST_FILE (not installed) LV> LV> LV> cpan> No history written (no histfile specified). LV> Lockfile removed. LV> [root at new queue]# LV> LV> I mailed the author of that package yesterday but get no answer for I have the same problem yesterday when installing on RH 9. Goto : http://www.cpan.org/authors/Eryq/ download and install the MIME-tools package, it has the MIME::Entity. -- Ivan F. Martinez -- Ivan F. Martinez From mick at onramp.ca Tue Jun 17 09:24:30 2003 From: mick at onramp.ca (Mick Szucs) Date: 17 Jun 2003 09:24:30 -0400 Subject: [rt-users] rt3 on redhat9 won't mail In-Reply-To: <3EEEF717.708@atolis.com> References: <3EEEF717.708@atolis.com> Message-ID: <1055856270.3668.13.camel@hal9000.internal.onramp.ca> On Tue, 2003-06-17 at 07:10, wolfgang.d at atolis.com wrote: > [Tue Jun 17 10:34:42 2003] [error]: Scrip 3 died. - Can't locate object > method "output_prefix" via package "MIME::Parser" at > /usr/local/rt3/lib/RT/Template_Overlay.pm line 327. Seems to me that I was running into something similar once upon a time on my Redhat 9 installation. Make sure that you've got the most recent MIME::Parser from CPAN - I think an upgrade of that module was what fixed it for me. Based on my own experience with Redhat 9, I advise you to back out now and find a distro that better suits the needs of RT3, or rebuild yourself a working Apache 1.3 and mod_perl, Mysql 4 and Perl, while you're at it. Good luck! Mick From BigBrother at scionpharma.com Tue Jun 17 09:38:16 2003 From: BigBrother at scionpharma.com (Big Brother) Date: Tue, 17 Jun 2003 09:38:16 -0400 Subject: [rt-users] Rt-crontool Message-ID: Hi There, When I try using the rt-crontool example from the command line, It appears to work, but it says that I cant find the RT user. Any ideas of how I can specify this? I have an rt user created under linux... Thanks! Art From niranjan at altair.com Tue Jun 17 10:25:53 2003 From: niranjan at altair.com (Niranjan Patel) Date: Tue, 17 Jun 2003 10:25:53 -0400 Subject: [rt-users] Relationships in RT Message-ID: <26EB93D6A797D411A41F00D0B7D4E81C04C3A551@exchange.prog.altair.com> Hello everybody, I am using RT 2.0 I know we have 4 types of relationships merge, depends on, parent child, and refers to. All I found was one document in the install design docs which explains these relationships. I have used merge but I wanted more information on other types of relationship. Does depend on, parent child relationships have any business rule defined like. * Cant close a ticket if it depends on an open ticket * Reply to parent replies all child ticket. * Can't close a parent if the child tickets are still open. * No loops allowed (41 parent of/depends on 40 and 40 parent of/depends on 41) * Etc. As far as I think all this validations or business rule are not implemented. Has someone tried to do any of these validations? Is there a way one can try doing any of these rules? Thanks, Niranjan Patel -------------- next part -------------- An HTML attachment was scrubbed... URL: From Ian.Grant at cl.cam.ac.uk Tue Jun 17 10:30:30 2003 From: Ian.Grant at cl.cam.ac.uk (Ian Grant) Date: Tue, 17 Jun 2003 15:30:30 +0100 Subject: [rt-users] Un-merging tickets In-Reply-To: Message from John Gedeon of "Fri, 13 Jun 2003 10:26:23 PDT." <5.1.0.14.2.20030613102342.058296f0@unixmail.qualcomm.com> Message-ID: > in rt 2 go to the tickets table in your database and find the ticket that > was merged in. the effective id will be different from the id field (the > effecive id will be the id of the ticket that it was merged into.) to un > merge it change the effective id back to be the same as the id and it will > be unmerged. Thanks. This seems to have worked with RT3 too. -- Ian Grant, Computer Lab., William Gates Building, JJ Thomson Ave., Cambridge Phone: +44 1223 334420 From to_x at gmx.de Tue Jun 17 10:32:50 2003 From: to_x at gmx.de (Torsten Olschewski) Date: Tue, 17 Jun 2003 16:32:50 +0200 Subject: [rt-users] rt-3-0-3pre4 apache start problem In-Reply-To: <20030616160227.GD1240@not.autrijus.org> References: <3EEDC1D2.5080606@gmx.de> <20030616160227.GD1240@not.autrijus.org> Message-ID: <3EEF2692.80208@gmx.de> Autrijus Tang schrieb: Hi, > > Can you verify that that line reads: > > $str =~ s/(? > ? line 157 of Gettext.pm looks like your line. Line 158 in my Gettext.pm: $str =~ s/(? I'm in the process of installing RT for the first time. Just wondering what kinds of loads people are using with it. We get between 100 to 200 e-mails a day ... I just wanted to see if anyone is dealing with this kind of volume, and, if so, if there are any performance issues? We will have 3-5 staff members on at any given time. Thanks! Jen From checkpoint at ozbergs.com Tue Jun 17 12:44:04 2003 From: checkpoint at ozbergs.com (Stevo) Date: Tue, 17 Jun 2003 09:44:04 -0700 Subject: [rt-users] Change Email Subject Line?? Message-ID: <006301c334ef$a9fffd60$0a02010a@renditionnetworks.com> Hey All, I'd like to change the subject line in the emails that RT3 sends out. Right now it prepends the domain name of the rt server to the ticket number, so the ticket subject looks like this: [support.ilovert.com #98] [Comment] Testing - Ignore me... I'd like the subject line in the RT emails to look like this... [support #98] [Comment] Testing - Ignore me... Are there any problems with changing this?? And how do I go about making this change?!! Thanks in advance! --Stevo -------------- next part -------------- An HTML attachment was scrubbed... URL: From niranjan at altair.com Tue Jun 17 13:19:08 2003 From: niranjan at altair.com (Niranjan Patel) Date: Tue, 17 Jun 2003 13:19:08 -0400 Subject: [rt-users] Change Email Subject Line?? Message-ID: <26EB93D6A797D411A41F00D0B7D4E81C04C3A554@exchange.prog.altair.com> For RT 2x It is in the lib/RT/action/Sendmail.pm sub SetSubjectToken { ....... my $tag = "[$RT::rtname #".$self->TicketObj->id."]"; ......... } the $rtname is defined in the etc/config.pm you can define a new variable in config say rtemailname and use it in the sendmail.pm I am not sure about any problems making these changes. I have not made this change. Niranjan -----Original Message----- From: Stevo [mailto:checkpoint at ozbergs.com] Sent: Tuesday, June 17, 2003 12:44 PM To: rt-users at lists.fsck.com Subject: [rt-users] Change Email Subject Line?? Hey All, I'd like to change the subject line in the emails that RT3 sends out. Right now it prepends the domain name of the rt server to the ticket number, so the ticket subject looks like this: [support.ilovert.com #98] [Comment] Testing - Ignore me... I'd like the subject line in the RT emails to look like this... [support #98] [Comment] Testing - Ignore me... Are there any problems with changing this?? And how do I go about making this change?!! Thanks in advance! --Stevo -------------- next part -------------- An HTML attachment was scrubbed... URL: From ParimalaRamdas at oaktech.com Tue Jun 17 14:03:00 2003 From: ParimalaRamdas at oaktech.com (ParimalaRamdas at oaktech.com) Date: Tue, 17 Jun 2003 14:03:00 -0400 Subject: [rt-users] Use of cookies for external authentication Message-ID: Hi, After much effort to learn the intricacies of RT, I have tried to implement an external authentication by the use of cookies. I say tried because it doen't seem to work. Let me explain what I have done so far. -have set a cookie in my web-site which stores the user name, so when user clicks on rt link, the user should be created in rt db -have added a line in RT_Siteconfig.pm Set($WebExternalAuth, 1); -have modified a few lines and commented out a few in share/html/autohandler to make use of cookies. But after this , I fail to understand why the user is not being created in the database. Can anyone help me please? Thanks, Parimala. <%INIT> local *session; Encode::_utf8_on($ARGS{$_}) foreach (keys %ARGS); use CGI qw(standard); use CGI::Cookie; if ($ARGS{'Debug'}) { require Time::HiRes; $m->{'rt_base_time'} = [Time::HiRes::gettimeofday()]; } else { $m->{'rt_base_time'} = time; } $m->comp('/Elements/SetupSessionCookie'); unless ($session{'CurrentUser'} && $session{'CurrentUser'}->Id) { $session{'CurrentUser'} = RT::CurrentUser->new(); } # Set the proper encoding for the current language handle $r->content_type("text/html; charset=utf-8"); # If it's a noauth file, don't ask for auth. if ($m->base_comp->path =~ '^/+NoAuth/' || $m->base_comp->path =~ '^/+REST/\d+\.\d+/NoAuth/') { $m->call_next(); $m->abort(); } # If RT is configured for external auth, let's get REMOTE_USER #elsif ($RT::WebExternalAuth and length($ENV{'REMOTE_USER'})) { elsif ($RT::WebExternalAuth) { my $orig_user = $user; # $user = $ENV{'REMOTE_USER'}; my %cookies = fetch CGI::Cookie; my $name = $cookies{'user'}->value; $user = $name; $session{'CurrentUser'} = RT::CurrentUser->new(); my $load_method = $RT::WebExternalGecos ? 'LoadByGecos' : 'Load'; if ($^O eq 'MSWin32' and $RT::WebExternalGecos) { my $NodeName = Win32::NodeName(); $user =~ s/^\Q$NodeName\E\\//i; } $session{'CurrentUser'}->$load_method($user); if ($RT::WebExternalAuto and !$session{'CurrentUser'}->Id() ) { # Create users on-the-fly with default attributes my $UserObj = RT::User->new(RT::CurrentUser->new('root')); my ($val, $msg) = $UserObj->Create( %{ref($RT::AutoCreate) ? $RT::AutoCreate : {}}, Name => $user, Gecos => $user, ); if ($val) { $UserObj->SetPrivileged(1); # if ($^O !~ /^(?:riscos|MacOS|MSWin32|dos|os2)$/) { # Populate fields with information from Unix /etc/passwd # # my ($comments, $realname) = (getpwnam($user))[5, 6]; # $UserObj->SetComments($comments) if defined $comments; # $UserObj->SetRealName($realname) if defined $realname; # } # elsif ($^O eq 'MSWin32' and eval 'use Net::AdminMisc; 1') { # Populate fields with information from NT domain controller # } $session{'CurrentUser'}->Load($user); } else { delete $session{'CurrentUser'}; $m->abort() unless $RT::WebFallbackToInternalAuth; $m->comp('/Elements/Login', %ARGS, Error=> loc('Cannot create user: [_1]', $msg)); } } unless ( $session{'CurrentUser'}->Id() ) { delete $session{'CurrentUser'}; $user = $orig_user; if ( $RT::WebExternalOnly ) { $m->comp('/Elements/Login', %ARGS, Error=> loc('You are not an authorized user')); $m->abort(); } } } delete $session{'CurrentUser'} unless $session{'CurrentUser'} and defined $session{'CurrentUser'}->Id; # If the user is logging in, let's authenticate if (!$session{'CurrentUser'} && defined ($user) && defined ($pass) ){ $session{'CurrentUser'} = RT::CurrentUser->new(); $session{'CurrentUser'}->Load($user); if (!$session{'CurrentUser'}->id() || !$session{'CurrentUser'}->IsPassword($pass)) { delete $session{'CurrentUser'}; $m->comp('/Elements/Login', %ARGS, Error => loc('Your username or password is incorrect')); $m->abort(); } } # If we've got credentials, let's serve the file up. if ( (defined $session{'CurrentUser'}) and ( $session{'CurrentUser'}->Id) ) { # Process per-page global callbacks $m->comp('/Elements/Callback', %ARGS); # If the user isn't privileged, they can only see SelfService if ((! $session{'CurrentUser'}->Privileged) and ($m->base_comp->path !~ '^(/+)SelfService/') ) { $m->comp('/SelfService/index.html'); $m->abort(); } else { $m->call_next(); } } # If we have no credentials else { $m->comp('/Elements/Login', %ARGS); $m->abort(); } <& /Elements/Footer, %ARGS &> <%ARGS> $user => undef $pass => undef $menu => undef -------------- next part -------------- An HTML attachment was scrubbed... URL: From jeff.hoover at infotechfl.com Tue Jun 17 14:27:47 2003 From: jeff.hoover at infotechfl.com (Jeff Hoover) Date: Tue, 17 Jun 2003 14:27:47 -0400 Subject: [rt-users] Use of cookies for external authentication In-Reply-To: Message-ID: <5.2.1.1.0.20030617142643.019564f8@mail.infotechfl.com> Have you restarted apache? Sometimes I forget after making changes. -- Jeff At 02:03 PM 6/17/2003 -0400, ParimalaRamdas at oaktech.com wrote: >Hi, > After much effort to learn the intricacies of RT, I have tried to > implement an external authentication by the use of cookies. I say tried > because it doen't seem to work. Let me explain what I have done so far. >-have set a cookie in my web-site which stores the user name, so when user >clicks on rt link, the user should be created in rt db >-have added a line in RT_Siteconfig.pm Set($WebExternalAuth, 1); >-have modified a few lines and commented out a few in >share/html/autohandler to make use of cookies. >But after this , I fail to understand why the user is not being created in >the database. Can anyone help me please? >Thanks, >Parimala. From ralexander at musiciansfriend.com Tue Jun 17 14:49:15 2003 From: ralexander at musiciansfriend.com (Ron Alexander) Date: 17 Jun 2003 11:49:15 -0700 Subject: [rt-users] Change Email Subject Line?? In-Reply-To: <20030617181003.8303.7821.Mailman@pallas.eruditorum.org> References: <20030617181003.8303.7821.Mailman@pallas.eruditorum.org> Message-ID: <1055875755.16482.61.camel@ronsBox> Stevo, As per yesterday's digest.... http://lists.fsck.com/pipermail/rt-users/2003-June/014716.html Be sure to also see Phil's excellent warning about having a generic $rtname http://lists.fsck.com/pipermail/rt-users/2003-June/014717.html > > Hey All, > > I'd like to change the subject line in the emails that RT3 sends out. = > Right now it prepends the domain name of the rt server to the ticket = > number, so the ticket subject looks like this: > > [support.ilovert.com #98] [Comment] Testing - Ignore me...=20 > > I'd like the subject line in the RT emails to look like this... > > [support #98] [Comment] Testing - Ignore me...=20 > > Are there any problems with changing this?? And how do I go about = > making this change?!! > > Thanks in advance! > > --Stevo -- /************************************************************ * Ron Alexander ralexander at musiciansfriend.com * * Programmer/Analyst Musician's Friend, Inc.* * Phone:(541)774-5362 http://www.musiciansfriend.com * ************************************************************/ From cz at gocept.com Tue Jun 17 15:33:48 2003 From: cz at gocept.com (Christian Zagrodnick) Date: 17 Jun 2003 21:33:48 +0200 Subject: [rt-users] Performance of RT 3.02 In-Reply-To: <20030617160243.GA3947@dangerousideas.com> References: <20030617160243.GA3947@dangerousideas.com> Message-ID: <1055878426.21664.6.camel@lrrr.whq.gocept.com> At least with PostgresQL as database it'll be way to slow. Don't know about other backends. AFAIK speed enhancements are still work in progress. I've got about 5000 tickets in the database and have to wait up to a minute for certain pages to load. On Tue, 2003-06-17 at 18:02, jennyw wrote: > I'm in the process of installing RT for the first time. Just wondering > what kinds of loads people are using with it. We get between 100 to 200 > e-mails a day ... I just wanted to see if anyone is dealing with this > kind of volume, and, if so, if there are any performance issues? We > will have 3-5 staff members on at any given time. -- Christian Zagrodnick gocept gmbh & co. kg - schalaunische strasse 6 - 06366 koethen/anhalt fon. +49 3496 3099112, +49 179 1463644 fax. +49 3496 3099118 -------------- next part -------------- A non-text attachment was scrubbed... Name: signature.asc Type: application/pgp-signature Size: 186 bytes Desc: This is a digitally signed message part URL: From jesse at bestpractical.com Tue Jun 17 15:37:40 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 17 Jun 2003 15:37:40 -0400 Subject: [rt-users] Performance of RT 3.02 In-Reply-To: <1055878426.21664.6.camel@lrrr.whq.gocept.com> References: <20030617160243.GA3947@dangerousideas.com> <1055878426.21664.6.camel@lrrr.whq.gocept.com> Message-ID: <20030617193740.GB9051@fsck.com> On Tue, Jun 17, 2003 at 09:33:48PM +0200, Christian Zagrodnick wrote: > At least with PostgresQL as database it'll be way to slow. Don't know > about other backends. AFAIK speed enhancements are still work in > progress. I've got about 5000 tickets in the database and have to wait > up to a minute for certain pages to load. RT 3.0.3preX releases seem to significantly improve this for just about everyone who's tried them. > On Tue, 2003-06-17 at 18:02, jennyw wrote: > > I'm in the process of installing RT for the first time. Just wondering > > what kinds of loads people are using with it. We get between 100 to 200 > > e-mails a day ... I just wanted to see if anyone is dealing with this > > kind of volume, and, if so, if there are any performance issues? We > > will have 3-5 staff members on at any given time. > > -- > Christian Zagrodnick > > gocept gmbh & co. kg - schalaunische strasse 6 - 06366 koethen/anhalt > fon. +49 3496 3099112, +49 179 1463644 > fax. +49 3496 3099118 > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jennyw at dangerousideas.com Tue Jun 17 15:39:56 2003 From: jennyw at dangerousideas.com (jennyw) Date: Tue, 17 Jun 2003 12:39:56 -0700 Subject: [rt-users] Performance of RT 3.02 In-Reply-To: <1055878426.21664.6.camel@lrrr.whq.gocept.com> References: <20030617160243.GA3947@dangerousideas.com> <1055878426.21664.6.camel@lrrr.whq.gocept.com> Message-ID: <20030617193956.GA5190@dangerousideas.com> On Tue, Jun 17, 2003 at 09:33:48PM +0200, Christian Zagrodnick wrote: > At least with PostgresQL as database it'll be way to slow. Don't know > about other backends. AFAIK speed enhancements are still work in > progress. I've got about 5000 tickets in the database and have to wait > up to a minute for certain pages to load. Yikes! I'm using MySQL. So is 3.02 not ready for prime time? Should I have installed RT 2.x instead? Thanks! Jen From abo at kth.se Tue Jun 17 15:55:58 2003 From: abo at kth.se (Alexander Bostrom) Date: 17 Jun 2003 21:55:58 +0200 Subject: [rt-users] Problem with require (Log::Dispatch::Screen etc) Message-ID: Hello, I'm trying to install (from source, using MySQL from the distro) Perl 5.8.0, Apache 1.3.27, mod_perl 1.27 and RT 3.0.2 under Red Hat Linux 9, but I can't get it to work. Pointing a browser at the server results in "Internal Server Error". This is what I get in the log: # tail -4 apache/logs/error_log [Tue Jun 17 19:20:04 2003] [notice] Apache/1.3.27 (Unix) mod_perl/1.27 configured -- resuming normal operations [Tue Jun 17 19:20:04 2003] [notice] Accept mutex: sysvsem (Default: sysvsem) [Tue Jun 17 19:21:48 2003] [error] Can't locate Log/Dispatch/Screen.pm in @INC (@INC contains: /usr/local/apache/lib/perl /usr/local/apache/ . /usr/local/lib/perl5/site_perl /usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl/5.8.0/i686-linux /usr/local/lib/perl5/5.8.0 /usr/local/lib/perl5/5.8.0/i686-linux /usr/local/rt3/lib /usr/local/rt3/local/lib /usr/local/rt3/local/lib /usr/local/rt3/lib /usr/local/lib/perl5/5.8.0/i686-linux /usr/local/lib/perl5/5.8.0 /usr/local/lib/perl5/site_perl/5.8.0/i686-linux /usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at /usr/local/rt3/lib/RT.pm line 185. Of course, Log/Dispatch/Screen.pm is there: # ls -l /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/Screen.pm -r--r--r-- 1 root bin 2918 Jun 15 17:24 /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/Screen.pm So I'm stuck... Putting the require commands in lib/RT.pm inside BEGIN blocks or disabling logging in RT_SiteConfig.pm only delays to some other require commands in some other module: error: Can't locate Apache/Session/MySQL.pm in @INC (@INC contains: /usr/local/apache/lib/perl /usr/local/apache/ . /usr/local/lib/perl5/site_perl /usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl/5.8.0/i686-linux /usr/local/lib/perl5/5.8.0 /usr/local/lib/perl5/5.8.0/i686-linux /usr/local/rt3/lib /usr/local/rt3/local/lib /usr/local/rt3/local/lib /usr/local/rt3/lib /usr/local/lib/perl5/5.8.0/i686-linux /usr/local/lib/perl5/5.8.0 /usr/local/lib/perl5/site_perl/5.8.0/i686-linux /usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at /usr/local/rt3/share/html/Elements/SetupSessionCookie line 32. context: ... 28: Pg => 'Apache::Session::Postgres', 29: Oracle => 'Apache::Session::Oracle', 30: ); 31: my $session_class = $backends{$RT::DatabaseType} || 'Apache::Session::File'; 32: my $pm = "$session_class.pm"; $pm =~ s|::|/|g; require $pm; 33: 34: eval { 35: tie %session, $session_class, 36: $SessionCookie || ( $cookies{'RT_SID'} ? $cookies{'RT_SID'}->value() : undef ), ... code stack: /usr/local/rt3/share/html/Elements/SetupSessionCookie:32 /usr/local/rt3/share/html/autohandler:46 I ran '.../sbin/rt-test-dependencies --with-mysql --with-modperl1 --install' and the CPAN 'prerequisites_policy' was set to 'follow', so I suppose there shouldn't be any missing modules. Thanks, /Alexander From mick at onramp.ca Tue Jun 17 16:00:07 2003 From: mick at onramp.ca (Mick Szucs) Date: 17 Jun 2003 16:00:07 -0400 Subject: [rt-users] Performance of RT 3.02 In-Reply-To: <20030617193956.GA5190@dangerousideas.com> References: <20030617160243.GA3947@dangerousideas.com> <1055878426.21664.6.camel@lrrr.whq.gocept.com> <20030617193956.GA5190@dangerousideas.com> Message-ID: <1055880007.3669.33.camel@hal9000.internal.onramp.ca> On Tue, 2003-06-17 at 15:39, jennyw wrote: > On Tue, Jun 17, 2003 at 09:33:48PM +0200, Christian Zagrodnick wrote: > > At least with PostgresQL as database it'll be way to slow. Don't know > > about other backends. AFAIK speed enhancements are still work in > > progress. I've got about 5000 tickets in the database and have to wait > > up to a minute for certain pages to load. > > Yikes! I'm using MySQL. So is 3.02 not ready for prime time? Should I have > installed RT 2.x instead? We ditched our RT 2.0.9 installation on Postgres for 3.0.3pre3 on MySQL, more than 16,000 tickets, speed is not an issue, everything is at least reasonably fast. It's just great software. Cheers. Mick From mbarr at mbarr.net Tue Jun 17 16:17:23 2003 From: mbarr at mbarr.net (Matthew Barr) Date: Tue, 17 Jun 2003 16:17:23 -0400 Subject: [rt-users] Performance of RT 3.02 In-Reply-To: <1055880007.3669.33.camel@hal9000.internal.onramp.ca> Message-ID: I can attest to RT 3.02 on RH 9, w/ Postgres being slow.. it's usable, but we are just testiing it out. I'm glad to hear there are speed improvements in the newer versions.. As a new user, I didn't want to try to set up a pre release package while still learning how the default install works. Is MySQL any better with speed? Matthew On Tuesday, June 17, 2003, at 04:00 PM, Mick Szucs wrote: > On Tue, 2003-06-17 at 15:39, jennyw wrote: >> On Tue, Jun 17, 2003 at 09:33:48PM +0200, Christian Zagrodnick wrote: >>> At least with PostgresQL as database it'll be way to slow. Don't know >>> about other backends. AFAIK speed enhancements are still work in >>> progress. I've got about 5000 tickets in the database and have to >>> wait >>> up to a minute for certain pages to load. >> >> Yikes! I'm using MySQL. So is 3.02 not ready for prime time? Should >> I have >> installed RT 2.x instead? > > We ditched our RT 2.0.9 installation on Postgres for 3.0.3pre3 on > MySQL, > more than 16,000 tickets, speed is not an issue, everything is at least > reasonably fast. > > It's just great software. > > Cheers. > > Mick > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -------------------------------- Matthew Barr mbarr at mbarr.net Managing Partner Datalyte Consulting, LLC. (646) 765-6878 (cell) From marcus at mediaflex.no Tue Jun 17 16:38:12 2003 From: marcus at mediaflex.no (Marcus Ramberg) Date: Tue, 17 Jun 2003 22:38:12 +0200 Subject: [rt-users] Large tickets in RT. Message-ID: <9D39CBDE-A103-11D7-938C-000A956D773E@mediaflex.no> Hi. Just wondered if anyone have successfully put tickets with attachments larger than 16 MB into RT? I'm having huge troubles with this (Getting "[Tue Jun 17 20:18:55 2003] [warning]: DBD::mysql::st execute failed: Got packet bigger than 'max_allowed_packet' at /usr/local/share/perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410." Even though I'm using mysql 4.0.13 (which is suppose to have a max limit of 2 gb) , and has configured max_allowed_packet to be 200M .. zeus:/opt/rt3/var/log# mysqld --help|grep max_allowed_packet --max_allowed_packet=# max_allowed_packet 209714176 That is, when I get this far. I've also seen mailgate die with "Out of Memory", and the Apache instance which handles these mails stalls with 99% cpu use and heavy memory use for a few minutes whenever I test these things before I eventually get the message over. This is kind of critical for us, since we use RT to accept advertisements for our weekly publication. If I can't fix this soon, we'll be forced to go back to Exchange Public Folders (*angst*). Marcus From jesse at bestpractical.com Tue Jun 17 16:41:59 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 17 Jun 2003 16:41:59 -0400 Subject: [rt-users] Large tickets in RT. In-Reply-To: <9D39CBDE-A103-11D7-938C-000A956D773E@mediaflex.no> References: <9D39CBDE-A103-11D7-938C-000A956D773E@mediaflex.no> Message-ID: <20030617204159.GD9051@fsck.com> On Tue, Jun 17, 2003 at 10:38:12PM +0200, Marcus Ramberg wrote: > Hi. > > Just wondered if anyone have successfully put tickets with attachments > larger than 16 MB into RT? I'm having huge troubles with this (Getting > "[Tue Jun 17 20:18:55 2003] [warning]: DBD::mysql::st execute failed: > Got packet bigger than 'max_allowed_packet' at > /usr/local/share/perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410." > Even though I'm using mysql 4.0.13 (which is suppose to have a max > limit of 2 gb) , and has configured max_allowed_packet to be 200M .. > > zeus:/opt/rt3/var/log# mysqld --help|grep max_allowed_packet > --max_allowed_packet=# > max_allowed_packet 209714176 > > That is, when I get this far. I've also seen mailgate die with "Out of > Memory", and the Apache instance which handles these mails stalls with > 99% cpu use and heavy memory use for a few minutes whenever I test > these things before I eventually get the message over. Perhaps your system ulimit for RT's processes is limiting the process size. -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From mikep at uclink.berkeley.edu Tue Jun 17 16:45:40 2003 From: mikep at uclink.berkeley.edu (Mike Patterson) Date: Tue, 17 Jun 2003 13:45:40 -0700 Subject: [rt-users] Apache 2.x vs 1.x - and external auth Message-ID: <3EEF7DF4.2070002@uclink.berkeley.edu> I'm just started a new job and I'd like to set up RT here as well. Help requests without my RT remind me of TV without using TiVo to skip commercials: I can only stand it for a short while. Please comment as to the correctness of my assumptions and feasibility of my game plan. Thanks :-) Now that I'm doing a new install, with 3.x instead of 2.x, I want to start with the right infrastructure to set it up so that I can: 1) do external authentication to (either kerberized windows authentication or LDAP authentication - through w2k active directory). 2) use https My assumptions: 1) Apache 2.x handles external LDAP authentication better (or at least it is easier to set up) than Apache 1.x. 2) mod_perl isn't ready for Apache 2.x 3) fastcgi could work with Apache 2.x to support RT 3.x ? The game plan: Install apache 2.x with https: and fastcgi with postgresql on a redhat 9.0 system (installing apache from src instead of rpms). From allen-rt-users at falconstudios.com Tue Jun 17 16:53:54 2003 From: allen-rt-users at falconstudios.com (allen-rt-users at falconstudios.com) Date: Tue, 17 Jun 2003 13:53:54 -0700 Subject: [rt-users] Modifying Self Service GUI to show CC tickets, not just requestor tickets (3.0.2) Message-ID: <010601c33512$904091a0$250a0a0a@it637> Hi, I would like the Self Service interface to show tickets that the user is CC in addition to the tickets that they are requestor on. I have the privs set correctly so that the user can type in the ticket number and jump to it, but it doesn't show up in the list of tickets. The relevent bit of code appears to be: [html/SelfService/Elements/MyRequests] my $MyTickets; $MyTickets = new RT::Tickets ($session{'CurrentUser'}); $MyTickets->LimitWatcher(TYPE => 'Requestor', VALUE => $session{'CurrentUser'}->EmailAddress); foreach my $status (@status) { $MyTickets->LimitStatus(VALUE => $status); } But I am unsure how to modify this to also show tickets for which this person is a CC watcher. Thanks! From mlelstv at dev.de.cw.net Tue Jun 17 17:06:11 2003 From: mlelstv at dev.de.cw.net (Michael van Elst) Date: Tue, 17 Jun 2003 23:06:11 +0200 Subject: [rt-users] Large tickets in RT. In-Reply-To: <9D39CBDE-A103-11D7-938C-000A956D773E@mediaflex.no> References: <9D39CBDE-A103-11D7-938C-000A956D773E@mediaflex.no> Message-ID: <20030617210611.GA70457@sv1.dev.de.cw.net> On Tue, Jun 17, 2003, Marcus Ramberg wrote: > Even though I'm using mysql 4.0.13 (which is suppose to have a max > limit of 2 gb) , and has configured max_allowed_packet to be 200M .. Can you check the version of the client library used by DBD::Mysql ? It could be an older installation from MySQL3.xx times. > That is, when I get this far. I've also seen mailgate die with "Out of > Memory", and the Apache instance which handles these mails stalls with > 99% cpu use and heavy memory use for a few minutes whenever I test > these things before I eventually get the message over. This is to be expected, all data is held several times in memory. Using Postgres would be somewhat worse because Postgres will not accept NUL-Bytes in Records and RT creates another base64 encoded copy of the data. Greetings, -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From autrijus at autrijus.org Tue Jun 17 17:47:22 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Wed, 18 Jun 2003 05:47:22 +0800 Subject: [rt-users] Performance of RT 3.02 In-Reply-To: <20030617193956.GA5190@dangerousideas.com> References: <20030617160243.GA3947@dangerousideas.com> <1055878426.21664.6.camel@lrrr.whq.gocept.com> <20030617193956.GA5190@dangerousideas.com> Message-ID: <20030617214722.GA5673@not.autrijus.org> On Tue, Jun 17, 2003 at 12:39:56PM -0700, jennyw wrote: > Yikes! I'm using MySQL. So is 3.02 not ready for prime time? Should I have > installed RT 2.x instead? MySQL tends to be do much finer than Postgresql. We have >1000 tickets (on MSWin32, even) with modest hardware and runs well. Thanks, /Autrijus/ -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 187 bytes Desc: not available URL: From allen-rt-users at falconstudios.com Tue Jun 17 17:56:55 2003 From: allen-rt-users at falconstudios.com (allen-rt-users at falconstudios.com) Date: Tue, 17 Jun 2003 14:56:55 -0700 Subject: [rt-users] Modifying Self Service GUI to show CC tickets, not just requestor tickets (3.0.2) In-Reply-To: <010601c33512$904091a0$250a0a0a@it637> Message-ID: <011801c3351b$5de03630$250a0a0a@it637> Resolved this. Passing empty TYPE causes LimitWatchers to search all types. -Allen -----Original Message----- From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com] On Behalf Of allen-rt-users at falconstudios.com Sent: Tuesday, June 17, 2003 1:54 PM To: rt-users at lists.fsck.com Subject: [rt-users] Modifying Self Service GUI to show CC tickets, not just requestor tickets (3.0.2) Hi, I would like the Self Service interface to show tickets that the user is CC in addition to the tickets that they are requestor on. I have the privs set correctly so that the user can type in the ticket number and jump to it, but it doesn't show up in the list of tickets. The relevent bit of code appears to be: [html/SelfService/Elements/MyRequests] my $MyTickets; $MyTickets = new RT::Tickets ($session{'CurrentUser'}); $MyTickets->LimitWatcher(TYPE => 'Requestor', VALUE => $session{'CurrentUser'}->EmailAddress); foreach my $status (@status) { $MyTickets->LimitStatus(VALUE => $status); } But I am unsure how to modify this to also show tickets for which this person is a CC watcher. Thanks! From marcus at mediaflex.no Tue Jun 17 18:00:16 2003 From: marcus at mediaflex.no (Marcus Ramberg) Date: Wed, 18 Jun 2003 00:00:16 +0200 Subject: [rt-users] Large tickets in RT. In-Reply-To: <20030617210611.GA70457@sv1.dev.de.cw.net> Message-ID: <141947F8-A10F-11D7-938C-000A956D773E@mediaflex.no> On tirsdag, jun 17, 2003, at 23:06 Europe/Oslo, Michael van Elst wrote: > On Tue, Jun 17, 2003, Marcus Ramberg wrote: > >> Even though I'm using mysql 4.0.13 (which is suppose to have a max >> limit of 2 gb) , and has configured max_allowed_packet to be 200M .. > > Can you check the version of the client library used by DBD::Mysql ? > It could be an older installation from MySQL3.xx times. Indeed it could, and it was. I had just been checking that I had the latest D::m . You just saved my day! Remember to collect your complimentary beer the next time you visit Oslo :) >> That is, when I get this far. I've also seen mailgate die with "Out of >> Memory", and the Apache instance which handles these mails stalls with >> 99% cpu use and heavy memory use for a few minutes whenever I test >> these things before I eventually get the message over. > This is to be expected, all data is held several times in memory. > Using Postgres would be somewhat worse because Postgres will not accept > NUL-Bytes in Records and RT creates another base64 encoded copy of the > data. Indeed, it is still slow on large attachments (like 5-10 min on 17 megs), but at least it's stopped eating my tickets. Now I won't have to be punished with Exchange :D Marcus. From bill at daze.net Tue Jun 17 18:24:38 2003 From: bill at daze.net (bill at daze.net) Date: Tue, 17 Jun 2003 15:24:38 -0700 (PDT) Subject: [rt-users] Re: Change Email Subject Line?? Message-ID: <20030617152119.N11005-100000@droid.daze.net> >I'd like to change the subject line in the emails that RT3 sends out. = >Right now it prepends the domain name of the rt server to the ticket = >number, so the ticket subject looks like this: > >[support.ilovert.com #98] [Comment] Testing - Ignore me...=20 > >I'd like the subject line in the RT emails to look like this... > >[support #98] [Comment] Testing - Ignore me...=20 > >Are there any problems with changing this?? And how do I go about = >making this change?!! If using 3.x, edit your RT_SiteConfig.pm and change $rtname from "support.ilovert.com" to "support". The following is from RT_Config.pm: # $rtname the string that RT will look for in mail messages to # figure out what ticket a new piece of mail belongs to # Your domain name is recommended, so as not to pollute the namespace. # once you start using a given tag, you should probably never change it. # (otherwise, mail for existing tickets won't get put in the right place Set($rtname , "example.com"); -- Spam Trap Mail Key: ASK and you shall receive From bill at daze.net Tue Jun 17 18:47:39 2003 From: bill at daze.net (bill at daze.net) Date: Tue, 17 Jun 2003 15:47:39 -0700 (PDT) Subject: [rt-users] Re: Performance of RT 3.02 Message-ID: <20030617153830.V11005-100000@droid.daze.net> >I'm in the process of installing RT for the first time. Just wondering >what kinds of loads people are using with it. We get between 100 to 200 >e-mails a day ... I just wanted to see if anyone is dealing with this >kind of volume, and, if so, if there are any performance issues? We >will have 3-5 staff members on at any given time. We upgraded from RT1.x to RT3.0.0 at the end of March (installed RT3 on a different machine and didn't import the old tickets). Approximately 80 days later, we have 16,000 tickets (averages to 200 a day). Response is reasonable on an older PIII system (I think around 500mHz, 512MB RAM and SCSI drives) running FreeBSD 4.x. We have had problems with FastCGI constantly timing out after a few days of use. We finally gave in and added a cron job to restart apache every morning. I would suggest a very fast machine with lots of RAM and SCSI drives... -- Spam Trap Mail Key: ASK and you shall receive From jennyw at dangerousideas.com Tue Jun 17 20:02:43 2003 From: jennyw at dangerousideas.com (jennyw) Date: Tue, 17 Jun 2003 17:02:43 -0700 Subject: [rt-users] Re: Performance of RT 3.02 In-Reply-To: <20030617153830.V11005-100000@droid.daze.net> References: <20030617153830.V11005-100000@droid.daze.net> Message-ID: <20030618000243.GA6271@dangerousideas.com> On Tue, Jun 17, 2003 at 03:47:39PM -0700, bill at daze.net wrote: > We upgraded from RT1.x to RT3.0.0 at the end of March (installed RT3 on a > different machine and didn't import the old tickets). Approximately 80 > days later, we have 16,000 tickets (averages to 200 a day). Response is > reasonable on an older PIII system (I think around 500mHz, 512MB RAM and > SCSI drives) running FreeBSD 4.x. We have had problems with FastCGI > constantly timing out after a few days of use. We finally gave in and > added a cron job to restart apache every morning. That's good to know -- we'll have almost the same volume. Anyone have that kind of volume who has maybe a year's worth of tickets? I'm just concerned about what's going to happen once we get to 50,000 tickets or so. I guess we could purge the database of old tickets or something if it slows down, but it would be nice if we could keep tickets around for analysis. Jen From cuek_saja at yahoo.com Tue Jun 17 20:06:47 2003 From: cuek_saja at yahoo.com (cuek saja) Date: Tue, 17 Jun 2003 17:06:47 -0700 (PDT) Subject: [rt-users] enhanced-mailgate eta for RT3 Message-ID: <20030618000647.66173.qmail@web40708.mail.yahoo.com> So, RT3 is great, but i really miss the enhanced-mailgate functionality. (I know i'm not the only one!) Anyone out there managed to port this from rt2 to rt3? If not, does anyone know if Jesse is planning to do this anytime soon? (Jesse?) ok tnx, __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com From kmaier at jkaugust.com Tue Jun 17 20:19:01 2003 From: kmaier at jkaugust.com (Ken Maier) Date: Tue, 17 Jun 2003 20:19:01 -0400 Subject: [rt-users] enhanced-mailgate eta for RT3 In-Reply-To: <20030618000647.66173.qmail@web40708.mail.yahoo.com> Message-ID: <001401c3352f$3a46a830$0000fea9@obiwan> I agree, this functionality was VERY useful... please, please.... anyone? -ken -----Original Message----- From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com] On Behalf Of cuek saja Sent: Tuesday, June 17, 2003 8:07 PM To: rt-users at lists.fsck.com Subject: [rt-users] enhanced-mailgate eta for RT3 So, RT3 is great, but i really miss the enhanced-mailgate functionality. (I know i'm not the only one!) Anyone out there managed to port this from rt2 to rt3? If not, does anyone know if Jesse is planning to do this anytime soon? (Jesse?) ok tnx, __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From rspier at pobox.com Tue Jun 17 20:22:42 2003 From: rspier at pobox.com (Robert Spier) Date: Tue, 17 Jun 2003 17:22:42 -0700 Subject: [rt-users] Apache 2.x vs 1.x - and external auth In-Reply-To: <3EEF7DF4.2070002@uclink.berkeley.edu> References: <3EEF7DF4.2070002@uclink.berkeley.edu> Message-ID: > My assumptions: > 1) Apache 2.x handles external LDAP authentication better (or at least > it is easier to set up) than Apache 1.x. Maybe. > 2) mod_perl isn't ready for Apache 2.x This is more of "mod_perl2 is not compatible with mod_perl1, and RT is written against mod_perl1" > 3) fastcgi could work with Apache 2.x to support RT 3.x ? Yes. I do this. > The game plan: > Install apache 2.x with https: and fastcgi with postgresql on a redhat > 9.0 system (installing apache from src instead of rpms). Yes. -R From matt_lists at careercast.com Tue Jun 17 20:48:46 2003 From: matt_lists at careercast.com (Matt Simonsen) Date: 17 Jun 2003 17:48:46 -0700 Subject: [rt-users] Happy Birthday Jesse- Message-ID: <1055897326.3103.40.camel@mattswrk> Jesse's birthday is fast approaching (noticed at his wishlist). Especially for those using the software in a company system, this would be a great time to thank him for releasing his code to you for FREE. http://www.amazon.com/exec/obidos/registry/2GMHUDAFBT2XR Matt Simonsen CareerCast, Inc. From bentucker at mac.com Tue Jun 17 21:58:11 2003 From: bentucker at mac.com (bentucker at mac.com) Date: Tue, 17 Jun 2003 21:58:11 -0400 Subject: [rt-users] enhanced-mailgate & rt3 Message-ID: <50E704E3-A130-11D7-9454-000A27DDD88E@mac.com> My company is in need of the functionality of enhanced-mailgate, but with rt3. Has work already begun to update it to work with rt3? If so, where can that be found? If not, would it be recommended for us to start fresh with a new implementation for rt3, or work to port enhanced-mailgate? Thanks, Ben [1] http://www.fsck.com/pub/rt/contrib/2.0/rt-addons/enhanced- mailgate.README [2] http://www.fsck.com/pub/rt/contrib/2.0/rt-addons/enhanced-mailgate From matthewd at staff.airnet.com.au Tue Jun 17 21:58:25 2003 From: matthewd at staff.airnet.com.au (Matthew J. Draper) Date: Wed, 18 Jun 2003 11:28:25 +0930 Subject: [rt-users] enhanced-mailgate eta for RT3 Message-ID: Sure! http://lists.fsck.com/pipermail/rt-users/2003-June/014582.html I've had some feedback that it doesn't seem to handle emails with attachments correctly... I'll try to have a look into this, but I don't get many emails with attachments passing through my setup, so it isn't a high priority, unfortunately. Also, I don't put this through a great deal of testing on a regular basis; I implemented it as a step on my way to getting a CVS commit gateway working, and even then, I don't use that on a regular basis (I will be posting the CVS gateway once I've got a few problems ironed out, although it is really quite rudimentary, and may not be applicable to anyone else's requirements). Matthew -----Original Message----- From: Ken Maier [mailto:kmaier at jkaugust.com] Sent: Wednesday, 18 June 2003 09:49 To: 'cuek saja'; rt-users at lists.fsck.com I agree, this functionality was VERY useful... please, please.... anyone? -ken -----Original Message----- From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com] On Behalf Of cuek saja Sent: Tuesday, June 17, 2003 8:07 PM To: rt-users at lists.fsck.com Subject: [rt-users] enhanced-mailgate eta for RT3 So, RT3 is great, but i really miss the enhanced-mailgate functionality. (I know i'm not the only one!) Anyone out there managed to port this from rt2 to rt3? If not, does anyone know if Jesse is planning to do this anytime soon? (Jesse?) ok tnx, From seph at directionless.org Tue Jun 17 23:49:23 2003 From: seph at directionless.org (seph) Date: Tue, 17 Jun 2003 23:49:23 -0400 Subject: [rt-users] Customize RT 3.0.2 for WebExternalAutoInfo and CustomFields In-Reply-To: <002701c3342e$3533e800$672210ac@keyconsultants.it> ("Stefano Congiu"'s message of "Mon, 16 Jun 2003 19:39:15 +0200") References: <002701c3342e$3533e800$672210ac@keyconsultants.it> Message-ID: > 2) WebExternalAutoInfo: I configured apache to auth users against an Active > Directory. > I would like also to use the autocreate feature, in order to have their > attributes up-to-date with our user data base. > I got some code from this mailing list: I modified the > INSTDIR/share/html/autohandler, where I invoked the > WebExternalAutoInfo subroutine, but I don't know where to insert the > subroutine itself. The only code I remember seeing on this mailing list about that, was mine for rt2. It sounds like you're using rt3, so that's all wrong. rt3 has it's own auto-create-web-users thing. It's a varible in the config file. It will create users with a username and real name of whatever apache sets REMOTE_USER to. I create a couple patches that will give you something morally equivlent to CanonicalizeWebUser, they'll probably get added to apache sometime. They can be found at http://rt3.fsck.com/Ticket/Display.html?id=2667 seph From jaq at spacepants.org Tue Jun 17 23:55:07 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Wed, 18 Jun 2003 13:55:07 +1000 Subject: [rt-users] enhanced-mailgate eta for RT3 In-Reply-To: References: Message-ID: <20030618035507.GG27824@spacepants.org> This one time, at band camp, Matthew J. Draper wrote: >on a regular basis (I will be posting the CVS gateway once I've got a >few problems ironed out, although it is really quite rudimentary, and >may not be applicable to anyone else's requirements). Post it anyway, I've done a bit with cvs commit messages and bug closing, albeit with debbugs, perhaps I can help. -- jaq at spacepants.org http://spacepants.org/jaq.gpg From jaq at spacepants.org Wed Jun 18 00:00:07 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Wed, 18 Jun 2003 14:00:07 +1000 Subject: [rt-users] Apache 2.x vs 1.x - and external auth In-Reply-To: <3EEF7DF4.2070002@uclink.berkeley.edu> References: <3EEF7DF4.2070002@uclink.berkeley.edu> Message-ID: <20030618040007.GH27824@spacepants.org> This one time, at band camp, Mike Patterson wrote: >The game plan: >Install apache 2.x with https: and fastcgi with postgresql on a redhat >9.0 system (installing apache from src instead of rpms). I use Apache, mod_ssl and PostgreSQL from RPMs on a Red Hat 9 system, and I use locally built RPMs of mod_fastcgi and the required CPAN modules (google for cpan2rpm for a useful tool). So your game plan will work, but you don't have to build RPMs for everything. -- jaq at spacepants.org http://spacepants.org/jaq.gpg From jesse at bestpractical.com Wed Jun 18 00:01:28 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 18 Jun 2003 00:01:28 -0400 Subject: [rt-users] enhanced-mailgate eta for RT3 In-Reply-To: <20030618035507.GG27824@spacepants.org> References: <20030618035507.GG27824@spacepants.org> Message-ID: <20030618040128.GN9051@fsck.com> On Wed, Jun 18, 2003 at 01:55:07PM +1000, Jamie Wilkinson wrote: > This one time, at band camp, Matthew J. Draper wrote: > >on a regular basis (I will be posting the CVS gateway once I've got a > >few problems ironed out, although it is really quite rudimentary, and > >may not be applicable to anyone else's requirements). > > Post it anyway, I've done a bit with cvs commit messages and bug closing, > albeit with debbugs, perhaps I can help. Have you guys looked at simply updating the rt calls from the cvs commit handler for RT2? > -- > jaq at spacepants.org http://spacepants.org/jaq.gpg > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From seph at directionless.org Wed Jun 18 00:07:12 2003 From: seph at directionless.org (seph) Date: Wed, 18 Jun 2003 00:07:12 -0400 Subject: [rt-users] Apache 2.x vs 1.x - and external auth In-Reply-To: <3EEF7DF4.2070002@uclink.berkeley.edu> (Mike Patterson's message of "Tue, 17 Jun 2003 13:45:40 -0700") References: <3EEF7DF4.2070002@uclink.berkeley.edu> Message-ID: > Now that I'm doing a new install, with 3.x instead of 2.x, I want to > start with the right infrastructure to set it up so that I can: > 1) do external authentication to (either kerberized windows > authentication or LDAP authentication - through w2k active directory). the way you say that, makes me think of something that authorizes to either the tickets a user has cached on their local machine. I believe this will be Very Hard, if even possible. I don't think there's a useful way for the browser to send that auth along. Of course, maybe you just mean having apache check the password it gets against one of those backends... > My assumptions: > 1) Apache 2.x handles external LDAP authentication better (or at least > it is easier to set up) than Apache 1.x. I would not assume this. As mentioned above, I assume your apache is doing basic auth, and you're trying to verify the username/password. There are several ways to do that in apache 1.x, and I assume apache 2.x as well. > 3) fastcgi could work with Apache 2.x to support RT 3.x ? fastcgi works fine with RT3. I have no experience with apache 2.x seph From GeorgeT at ach.org.au Wed Jun 18 02:42:33 2003 From: GeorgeT at ach.org.au (George Travan) Date: Wed, 18 Jun 2003 16:12:33 +0930 Subject: [rt-users] Statistics - RT3 Message-ID: I'm having a problem with Simon Cozens Statistics Program under RT3. It almost works... error: Can't locate object method "Next" via package "RT::EasySearch" (perhaps you forgot to load "RT::EasySearch"?) at /opt/rt3/share/html/stats/DayOfWeek.html line 65. context: ... 61: my $tix = new RT::Tickets($session{'CurrentUser'}); 62: $tix->LimitQueue (VALUE => $queue); 63: $tix->UnLimit; 64: if ($tix->Count) { 65: while (my $t = $tix->RT::EasySearch::Next) { # BLOODY HACK 66: $counts[(localtime($t->ResolvedObj->Unix))[6]]{resolved}++ 67: if $t->Status eq "resolved"; 68: $counts[(localtime($t->LastUpdatedObj->Unix))[6]]{killed}++ 69: if $t->Status eq "dead"; ... Anyone got the statistics working under rt3?? Regards, /Geo From jesse at bestpractical.com Wed Jun 18 02:48:57 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 18 Jun 2003 02:48:57 -0400 Subject: [rt-users] Statistics - RT3 In-Reply-To: References: Message-ID: <20030618064857.GB3971@fsck.com> On Wed, Jun 18, 2003 at 04:12:33PM +0930, George Travan wrote: > > I'm having a problem with Simon Cozens Statistics Program under RT3. It > almost works... > > error: Can't locate object method "Next" via package "RT::EasySearch" > (perhaps you forgot to load "RT::EasySearch"?) at > /opt/rt3/share/html/stats/DayOfWeek.html line 65. > > context: ... > 61: my $tix = new RT::Tickets($session{'CurrentUser'}); > 62: $tix->LimitQueue (VALUE => $queue); > 63: $tix->UnLimit; > 64: if ($tix->Count) { > 65: while (my $t = $tix->RT::EasySearch::Next) { # BLOODY HACK > 66: $counts[(localtime($t->ResolvedObj->Unix))[6]]{resolved}++ > 67: if $t->Status eq "resolved"; > 68: $counts[(localtime($t->LastUpdatedObj->Unix))[6]]{killed}++ > 69: if $t->Status eq "dead"; > ... > Change EasySearch to SearchBuilder and see how much further it gets. The underlying code changed for 3.0. (And it's not something that anyone was ever supposed to touch, per Simon's comment) > Anyone got the statistics working under rt3?? > > Regards, > > /Geo > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From GeorgeT at ach.org.au Wed Jun 18 03:39:30 2003 From: GeorgeT at ach.org.au (George Travan) Date: Wed, 18 Jun 2003 17:09:30 +0930 Subject: [rt-users] Statistics - Invalid Date Message-ID: Thanks Jesse that did the trick. Also now when I look at the time to resolve part of the stats package, I get a different error: [Wed Jun 18 07:32:51 2003] [error]: Invalid Date op: >= at /opt/rt3/lib/RT/Tickets_Overlay.pm line 347. Hmmm, something wrong with my dates? Regards, /Geo From lincoln at unit.liu.se Wed Jun 18 07:42:59 2003 From: lincoln at unit.liu.se (Jonas Lincoln) Date: Wed, 18 Jun 2003 13:42:59 +0200 Subject: [rt-users] Mailgate-bouncy Message-ID: <3EF05043.2040708@unit.liu.se> I got the following error in the postfix-log with the attached mail. What's the problem? /Jonas Jun 17 13:41:15 rasputin postfix/local[24452]: 46302A37CF: to=, relay=local, delay=0, status=bounced (Command died with status 11: "/service/rt3/bin/rt-mailgate --queue 'Support Kundcenter - Student' --action correspond --url https://rt3.unit.liu.se/". Command output: RT server error. The RT server which handled your email did not behave as expected. It said:

System error

error:  The 'message' parameter to Log::Dispatch::Output::log was an 'undef', which is not one of the allowed types: scalar
Params::Validate::__ANON__('The \'message\' parameter to Log::Dispatch::Output::log was a...') calle -------------- next part -------------- An embedded message was scrubbed... From: Tiziana.Dandrea at astrazeneca.com Subject: problem med webmail Date: Tue, 17 Jun 2003 13:39:58 +0200 Size: 2430 URL: From matthewd at staff.airnet.com.au Wed Jun 18 08:12:58 2003 From: matthewd at staff.airnet.com.au (Matthew J. Draper) Date: Wed, 18 Jun 2003 21:42:58 +0930 Subject: [rt-users] enhanced-mailgate eta for RT3 Message-ID: Jamie said: > Post it anyway, I've done a bit with cvs commit messages and > bug closing, albeit with debbugs, perhaps I can help. Okay, done! :) I think it's pretty much working now, and I've even tidied the code a little (although my perl, and the indentation, etc, still leave a fair bit to be desired). Jesse said: > Have you guys looked at simply updating the rt calls from the > cvs commit handler for RT2? Absolutely! This is essentially just that, although I cheated a little on the RT calls... There's a reason this script's name closely resembles that of rt-mailgate. :) As far as usage is concerned, follow the usage instructions at the top of the file, for lines to insert into CVS configuration files, and customise the following five variables: $cvs_user, $cvs_domain, $rt_address, $rt_name, $rt_url. If anyone sees a benefit to making this script read RT's config, then go ahead; I didn't bother, because chances are, this will often be on a separate machine to the RT installation anyway. Obviously, you won't be able to use this to do fun things like resolve tickets unless you've also applied my enhanced-mailgate patch. I nearly forgot... I should probably give a sample of the format I created (my priority was, at the time, just to get something working for myself, at which point efficiency, and not backward compatibility, was key): << Start commit message >> This is just plain ordinary commit message content. It won't be added to any tickets. #1234 This message will be added as a comment to ticket #1234. Ticket messages aren't limited to one line, either, of course. #2345! This message will be added as a comment to ticket #2345, which will then be resolved (!). #1024:rd This message will be added as a reply (r) to ticket #1024, and include instructions for obtaining a diff of each file changed. #512s Custom subject! This message has a custom subject (s), instead of the default 'CVS Commit'. Also note that the colon seen on ticket #1024 is optional. #0 This is more plain message. It won't be added to any ticket, because it is under ticket #0. #666:s:r:d Complicated update Status: stalled Owner: johndoe This reply (r), with a custom subject (s), will contain diff instructions (d), as well as having additional enhanced-mailgate format commands (Status, Owner). Note that the subject comes BEFORE mailgate commands, when you use the 's' option. Also, you can use colons to separate each option, if you like. #1234r I can add another block for a ticket I've already updated previously. This will create a new comment (or in this case, reply), after the previous one. #500,600,700!:d I can update multiple tickets at once, too! Those three tickets will not have any evidence that I was lazy and only did the one update, unless someone notices the messages are all the same. Note that the options (in this case, resolve [!], and diff [d]), apply to ALL tickets listed -- there's no way to specify options for one ticket, but not another (for now, at least). << End commit message >> Hopefully, someone can put this to good use! :) Matthew -------------- next part -------------- An embedded and charset-unspecified text was scrubbed... Name: rt-cvsgate.txt URL: From Greg.Hering at bench.com Wed Jun 18 08:53:04 2003 From: Greg.Hering at bench.com (Greg.Hering at bench.com) Date: Wed, 18 Jun 2003 07:53:04 -0500 Subject: [rt-users] Apache 2.x vs 1.x - and external auth Message-ID: <1E11D88103D7BF44AF240F64215087B302354753@al-ex01.al.bench.com> What I would really like to see is a matrix of configurations. Known good OSs, RTs, Apaches, perl and modules. It would require - someone to host it, - someone to write the code (or some freeware) to make it available and last but not least - a plethora of users submitting their configurations The user input is where this sort of thing usually falls apart. This list is great and there are quite a few generous supporters, but the output is only as valid as the input that is sent in. Anyone feel inspired? Gregory L. Hering (256) 722-6420 4807 Bradford Dr Benchmark Electronics, Inc. Hunvtsville, Al 35805 -----Original Message----- From: Robert Spier [mailto:rspier at pobox.com] Sent: Tuesday, June 17, 2003 7:23 PM To: Mike Patterson Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] Apache 2.x vs 1.x - and external auth > My assumptions: > 1) Apache 2.x handles external LDAP authentication better (or at least > it is easier to set up) than Apache 1.x. Maybe. > 2) mod_perl isn't ready for Apache 2.x This is more of "mod_perl2 is not compatible with mod_perl1, and RT is written against mod_perl1" > 3) fastcgi could work with Apache 2.x to support RT 3.x ? Yes. I do this. > The game plan: > Install apache 2.x with https: and fastcgi with postgresql on a redhat > 9.0 system (installing apache from src instead of rpms). Yes. -R _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From ParimalaRamdas at oaktech.com Wed Jun 18 08:37:56 2003 From: ParimalaRamdas at oaktech.com (ParimalaRamdas at oaktech.com) Date: Wed, 18 Jun 2003 08:37:56 -0400 Subject: [rt-users] Use of cookies for external authentication Message-ID: Hi all, After collecting data from many resources, I have managed to authenticate RT ver 2.1.88 by use of cookies. I am posting the changes done to the scripts in the hope that someone might find it useful. -Have set cookies in my website for the current user logged in setcookie("user", value); //in php -In file RT_SiteConfig.pm Set($WebExternalAuth, 1); Set($WebExternalAuto, 1); -In file InstallDir/share/html/autohandler //add the 2 lines at the beginning of the file use CGI qw(standard); use CGI::Cookie; //modify the line for external authentication by removing ($ENV{'REMOTE_USER'}) so it reads elseif ($RT::WebExternalAuth) { //comment the foll line $user = $ENV{'REMOTE_USER'}; // and add these immediately below my $hashref = fetch CGI::Cookie; my %hashval = %$hashref; my $name = $hashval{'user'}->value; $user = $name; //comment the foll if ($^O !~ /^(?:riscos|MacOS|MSWin32|dos|os2)$/) { #Populate fields with information from Unix /etc/passwd my ($comments, $realname) = (getpwnam($user))[5, 6]; $UserObj->SetComments($comments) if defined $comments; $UserObj->SetRealName($realname) if defined $realname; } elsif ($^O eq 'MSWin32' and eval 'use Net::AdminMisc; 1') { # Populate fields with information from NT domain controller } And RT is ready to accept the username passed by the cookie and creats a user in the db if it doesn't already exist or display the home page if user exists. Works like a charm. Thanks, Parimala. -------------- next part -------------- An HTML attachment was scrubbed... URL: From joerg at die-herberts.de Wed Jun 18 09:57:56 2003 From: joerg at die-herberts.de (Joerg Herbert) Date: Wed, 18 Jun 2003 15:57:56 +0200 Subject: [rt-users] Problem creating Tickets from the commandline Message-ID: <20030618135756.GA21965@toolnine.argh.org> Hi, I am using RT 2.0.14 on Debian. I want to create an Ticket via the commandline. If I do ./rt --create --subject="test commandline8" --queue=19 --requestors=j.herbert at pelion12.de --noedit, the ticket gets created fine. What information do I need for the --keyword Parameter? My trials so far didn't create a Ticket with any chosen Keyword set. Thanks in Advance, J?rg From howard.jones at network-i.net Wed Jun 18 12:34:04 2003 From: howard.jones at network-i.net (Howard Jones) Date: Wed, 18 Jun 2003 17:34:04 +0100 Subject: [rt-users] Newbie questions Message-ID: <00dd01c335b7$6e53aa50$0a01010a@citrix1> Hi, We're just about to roll out RT3 (3.0.2) internally, and I have a couple of questions that I can't see the answer to anywhere in the manual... 1) Is there any way that e-mail tickets that require a new user to be created can assign a password too? None of the Scrips seem appropriate. 2) Is it possible to edit the content of a ticket, or at least the original request? For example, it will be a matter of a few days before the database will be storing a few hundred copies of someone's annoying 8-line disclaimer/sig :) 3) Where does the distribution for RT/FM live? I think this would be useful to us too, but all I can see is the instance of it that is used for the RT2 FAQ. I think I'm on the final straight now for getting us up and running, apart from these small (I hope!) things, Best Regards, Howard From amelton at gservices-us.com Wed Jun 18 13:16:34 2003 From: amelton at gservices-us.com (Andy Melton) Date: Wed, 18 Jun 2003 10:16:34 -0700 Subject: [rt-users] Version Suggestion Message-ID: <003601c335bd$61812310$f4a8a8c0@amm8200> I am currently running 3.0.2 which is very slow (using Postgresql). I either need to upgrade to 3.0.3pre or migrate to mySQL to improve performance. Since the upgrade would be easier, I'm wondering which version has the most significant performance improvements? I see that 3.0.5pre is available. Should I go all the way to 5pre? Thanks. From ruediger.riediger at sun.com Wed Jun 18 13:24:49 2003 From: ruediger.riediger at sun.com (Ruediger Riediger) Date: Wed, 18 Jun 2003 19:24:49 +0200 Subject: [rt-users] RT::CurrentUser::HasSystemRight Unimplemented in HTML::Mason::Commands? Message-ID: <3EF0A061.3020700@sun.com> Hello, I am testing RT3 for an internal deployment. After installing RT3 and doing some rudimentary configuration (setting domain, mailing addresses, etc.), I get the web interface up and running. However, when I try to login as root, I immediately get the following error (note that providing a wrong password returns you to the login screen, so only a valid credential throws the error): System error error: RT::CurrentUser::HasSystemRight Unimplemented in HTML::Mason::Commands. (/opt/rt3/local/html/Elements/Header line 34) context: ... 453: else { 454: my ($package, $filename, $line); 455: ($package, $filename, $line) = caller; 456: 457: die "$AUTOLOAD Unimplemented in $package. ($filename line $line) \n"; 458: } 459: 460: } 461: ... code stack: /usr/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm:457 /opt/rt3/local/html/Elements/Header:34 /opt/rt3/share/html/index.html:24 /opt/rt3/share/html/autohandler:158 RT::CurrentUser::HasSystemRight Unimplemented in HTML::Mason::Commands. (/opt/rt3/local/html/Elements/Header line 34) Trace begun at /usr/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm line 128 HTML::Mason::Exceptions::rethrow_exception('RT::CurrentUser::HasSystemRight Unimplemented in HTML::Mason::Commands. (/opt/rt3/local/html/Elements/Header line 34) ^J') called at /usr/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm line 457 DBIx::SearchBuilder::Record::AUTOLOAD('RT::CurrentUser=HASH(0x104de20)', 'ModifySelf') called at /opt/rt3/local/html/Elements/Header line 34 HTML::Mason::Commands::__ANON__('Title', 'RT at a glance', 'Refresh', undef) called at /usr/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 134 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x1053f04)', 'Title', 'RT at a glance', 'Refresh', undef) called at /usr/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1056 eval {...}('HTML::Mason::Component::FileBased=HASH(0x1053f04)', 'Title', 'RT at a glance', 'Refresh', undef) called at /usr/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1050 HTML::Mason::Request::comp(undef, undef, 'Title', 'RT at a glance', 'Refresh', undef) called at /opt/rt3/share/html/index.html line 24 HTML::Mason::Commands::__ANON__('pass', 'password', 'user', 'root', 'Error', 'Your username or password is incorrect', 'pass', 'password', 'user', 'root', 'Error', 'Your username or password is incorrect') called at /usr/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 134 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xf60218)', 'pass', 'password', 'user', 'root', 'Error', 'Your username or password is incorrect', 'pass', 'password', 'user', 'root', 'Error', 'Your username or password is incorrect') called at /usr/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1056 eval {...}('HTML::Mason::Component::FileBased=HASH(0xf60218)', 'pass', 'password', 'user', 'root', 'Error', 'Your username or password is incorrect', 'pass', 'password', 'user', 'root', 'Error', 'Your username or password is incorrect') called at /usr/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1050 HTML::Mason::Request::comp(undef, undef, 'pass', 'password', 'user', 'root', 'Error', 'Your username or password is incorrect', 'pass', 'password', 'user', 'root', 'Error', 'Your username or password is incorrect') called at /usr/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 746 HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x131573c)', 'pass', 'password', 'user', 'root', 'Error', 'Your username or password is incorrect') called at /opt/rt3/share/html/autohandler line 158 HTML::Mason::Commands::__ANON__('pass', 'password', 'user', 'root', 'Error', 'Your username or password is incorrect') called at /usr/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 134 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x10eb674)', 'pass', 'password', 'user', 'root', 'Error', 'Your username or password is incorrect') called at /usr/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1051 eval {...}('HTML::Mason::Component::FileBased=HASH(0x10eb674)', 'pass', 'password', 'user', 'root', 'Error', 'Your username or password is incorrect') called at /usr/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1050 HTML::Mason::Request::comp(undef, undef, undef, 'pass', 'password', 'user', 'root', 'Error', 'Your username or password is incorrect') called at /usr/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 331 eval {...}(undef, undef, undef, 'pass', 'password', 'user', 'root', 'Error', 'Your username or password is incorrect') called at /usr/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 331 eval {...}(undef, undef, undef, 'pass', 'password', 'user', 'root', 'Error', 'Your username or password is incorrect') called at /usr/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 290 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x131573c)') called at /usr/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x131573c)') called at /usr/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134 HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x131573c)') called at /usr/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 792 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x1162d10)', 'Apache=SCALAR(0xfaadbc)') called at /opt/rt3/bin/webmux.pl line 118 RT::Mason::handler('Apache=SCALAR(0xfaadbc)') called at /dev/null line 0 eval {...}('Apache=SCALAR(0xfaadbc)') called at /dev/null line 0 Perl modules are, as far as I know, the most current from CPAN. Any idea what may cause this? Best regards, Ruediger Riediger -- Dr. Ruediger Riediger Sun Microsystems GmbH NSG - SunCERT Komturstr. 18a mailto:Ruediger.Riediger at Sun.com D-12099 Berlin ------------------------------------------------------------------------ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ------------------------------------------------------------------------ PGP 2048RSA/0x2C5020E9 964C E189 0FF0 8882 2BAB 65E2 6912 1FF2 ------------------------------------------------------------------------ From jesse at bestpractical.com Wed Jun 18 13:28:09 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 18 Jun 2003 13:28:09 -0400 Subject: [rt-users] RT::CurrentUser::HasSystemRight Unimplemented in HTML::Mason::Commands? In-Reply-To: <3EF0A061.3020700@sun.com> References: <3EF0A061.3020700@sun.com> Message-ID: <20030618172809.GF3971@fsck.com> On Wed, Jun 18, 2003 at 07:24:49PM +0200, Ruediger Riediger wrote: > Hello, > > I am testing RT3 for an internal deployment. > After installing RT3 and doing some rudimentary configuration (setting > domain, mailing addresses, etc.), I get the web interface up and running. What version of RT 3 does this bug report refer to? -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From rspier at pobox.com Wed Jun 18 14:05:19 2003 From: rspier at pobox.com (Robert Spier) Date: Wed, 18 Jun 2003 11:05:19 -0700 Subject: [rt-users] Statistics - Invalid Date In-Reply-To: References: Message-ID: This patch should fix that. Not sure why I had it so strict in the first place. (Patch submitted as ticket #2843) -R Index: Tickets_Overlay.pm =================================================================== RCS file: /raid/tracking-cvs/rt.3.0/lib/RT/Tickets_Overlay.pm,v retrieving revision 1.5 diff -u -u -r1.5 Tickets_Overlay.pm --- Tickets_Overlay.pm 12 Jun 2003 17:22:18 -0000 1.5 +++ Tickets_Overlay.pm 18 Jun 2003 18:03:29 -0000 @@ -345,7 +345,7 @@ my ($sb,$field,$op,$value, at rest) = @_; die "Invalid Date Op: $op" - unless $op eq "<" or $op eq "=" or $op eq ">"; + unless $op =~ /^(=|!=|>|<|>=|<=)$/; my $meta = $FIELDS{$field}; die "Incorrect Meta Data for $field" At Wed, 18 Jun 2003 17:09:30 +0930, George Travan wrote: > > > Thanks Jesse that did the trick. > > Also now when I look at the time to resolve part of the stats package, > I get a different error: > > [Wed Jun 18 07:32:51 2003] [error]: Invalid Date op: >= at > /opt/rt3/lib/RT/Tickets_Overlay.pm line 347. > > Hmmm, something wrong with my dates? > > Regards, > > /Geo > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From mglover at chem.ufl.edu Wed Jun 18 14:31:05 2003 From: mglover at chem.ufl.edu (Matt Glover) Date: Wed, 18 Jun 2003 14:31:05 -0400 Subject: [rt-users] RT3 mail problem Message-ID: I'm having trouble getting mail to work on my new install of rt-3-0-2. My setup is: RedHat 9 apache_1.3.27 mod_perl-1.27 rt-3-0-2 mysql Ver 3.23.56 for redhat-linux-gnu on i386 RT is installed and working from the web. Sendmail is installed and working. If I send email to rt at myhost I get this error: Jun 18 10:40:56 stopcock sendmail[3117]: starting daemon (8.12.8): SMTP+queueing at 01:00:00 Jun 18 10:40:56 stopcock sm-msp-queue[3126]: starting daemon (8.12.8): queueing at 01:00:00 Jun 18 10:41:21 stopcock spamd[3136]: server started on port 783 (running version 2.44) Jun 18 13:22:24 stopcock sendmail[4201]: h5IHMOkH004201: from=, size=794, class=0, nrcpts=1, msgid=, proto=ESMTP, daemon=MTA, relay=server.chem.ufl.edu [128.227.16.141] Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201: to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://rt3.chem.ufl.edu/", ctladdr= (8/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30999, dsn=5.3.0, stat=unknown mailer error 255 Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201: h5IHMPkH004202: DSN: unknown mailer error 255 If I try to correspond from a ticket I manually created I get this error: [Wed Jun 18 13:20:29 2003] [notice] Apache/1.3.27 (Unix) mod_perl/1.27 configured -- resuming normal operations [Wed Jun 18 13:20:29 2003] [notice] Accept mutex: sysvsem (Default: sysvsem) [Wed Jun 18 17:26:46 2003] [error]: Scrip 4 died. - Can't locate object method "output_prefix" via package "MIME::Parser" at /opt/rt3/lib/RT/Template_Overlay.pm line 327. Stack: [/opt/rt3/lib/RT/Template_Overlay.pm:327] [/opt/rt3/lib/RT/Action/SendEmail.pm:246] [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184] [/opt/rt3/lib/RT/Scrip_Overlay.pm:390] [/opt/rt3/lib/RT/Scrip_Overlay.pm:337] [/opt/rt3/lib/RT/Transaction_Overlay.pm:169] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738] [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296] [/opt/rt3/lib/RT/Interface/Web.pm:396] [/opt/rt3/share/html/Ticket/Display.html:100] [/opt/rt3/share/html/Ticket/Update.html:191] [/opt/rt3/share/html/autohandler:158] (/opt/rt3/lib/RT/Scrip_Overlay.pm:359) [Wed Jun 18 17:26:46 2003] [error]: Scrip 5 died. - Can't locate object method "output_prefix" via package "MIME::Parser" at /opt/rt3/lib/RT/Template_Overlay.pm line 327. Stack: [/opt/rt3/lib/RT/Template_Overlay.pm:327] [/opt/rt3/lib/RT/Action/SendEmail.pm:246] [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184] [/opt/rt3/lib/RT/Scrip_Overlay.pm:390] [/opt/rt3/lib/RT/Scrip_Overlay.pm:337] [/opt/rt3/lib/RT/Transaction_Overlay.pm:169] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738] [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296] [/opt/rt3/lib/RT/Interface/Web.pm:396] [/opt/rt3/share/html/Ticket/Display.html:100] [/opt/rt3/share/html/Ticket/Update.html:191] [/opt/rt3/share/html/autohandler:158] (/opt/rt3/lib/RT/Scrip_Overlay.pm:359) [Wed Jun 18 17:26:46 2003] [error]: Scrip 6 died. - Can't locate object method "output_prefix" via package "MIME::Parser" at /opt/rt3/lib/RT/Template_Overlay.pm line 327. Stack: [/opt/rt3/lib/RT/Template_Overlay.pm:327] [/opt/rt3/lib/RT/Action/SendEmail.pm:246] [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184] [/opt/rt3/lib/RT/Scrip_Overlay.pm:390] [/opt/rt3/lib/RT/Scrip_Overlay.pm:337] [/opt/rt3/lib/RT/Transaction_Overlay.pm:169] [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738] [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296] [/opt/rt3/lib/RT/Interface/Web.pm:396] [/opt/rt3/share/html/Ticket/Display.html:100] [/opt/rt3/share/html/Ticket/Update.html:191] [/opt/rt3/share/html/autohandler:158] (/opt/rt3/lib/RT/Scrip_Overlay.pm:359) [Wed Jun 18 13:40:56 2003] [error] [client 127.0.0.1] File does not exist: /usr/local/apache/htdocs//REST/1.0/NoAuth/mail-gateway I thought I followed all the instructions in the manual, but I guess I missed something. Anyone have any ideas? Thanks! matt ============================================== Matt Glover UF Chemistry Dept IT Shop 352-392-7885 116D Leigh Hall From jesse at bestpractical.com Wed Jun 18 14:42:22 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 18 Jun 2003 14:42:22 -0400 Subject: [rt-users] RT3 mail problem In-Reply-To: References: Message-ID: <20030618184222.GH3971@fsck.com> You've installed the alpha release MIME::Tools 6. Which will not work with RT. And shouldn't be run in production by anyone. Back down to 5.411a. On Wed, Jun 18, 2003 at 02:31:05PM -0400, Matt Glover wrote: > I'm having trouble getting mail to work on my new install of rt-3-0-2. My > setup is: > > RedHat 9 > apache_1.3.27 > mod_perl-1.27 > rt-3-0-2 > mysql Ver 3.23.56 for redhat-linux-gnu on i386 > > RT is installed and working from the web. Sendmail is installed and > working. If I send email to rt at myhost I get this error: > > Jun 18 10:40:56 stopcock sendmail[3117]: starting daemon (8.12.8): > SMTP+queueing at 01:00:00 > Jun 18 10:40:56 stopcock sm-msp-queue[3126]: starting daemon (8.12.8): > queueing at 01:00:00 > Jun 18 10:41:21 stopcock spamd[3136]: server started on port 783 (running > version 2.44) > Jun 18 13:22:24 stopcock sendmail[4201]: h5IHMOkH004201: > from=, size=794, class=0, nrcpts=1, > msgid=, proto=ESMTP, > daemon=MTA, relay=server.chem.ufl.edu [128.227.16.141] > Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201: > to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url > http://rt3.chem.ufl.edu/", ctladdr= (8/0), > delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30999, dsn=5.3.0, > stat=unknown mailer error 255 > Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201: h5IHMPkH004202: > DSN: unknown mailer error 255 > > If I try to correspond from a ticket I manually created I get this error: > > [Wed Jun 18 13:20:29 2003] [notice] Apache/1.3.27 (Unix) mod_perl/1.27 > configured -- resuming normal operations > [Wed Jun 18 13:20:29 2003] [notice] Accept mutex: sysvsem (Default: sysvsem) > [Wed Jun 18 17:26:46 2003] [error]: Scrip 4 died. - Can't locate object > method "output_prefix" via package "MIME::Parser" at > /opt/rt3/lib/RT/Template_Overlay.pm line 327. > > Stack: > [/opt/rt3/lib/RT/Template_Overlay.pm:327] > [/opt/rt3/lib/RT/Action/SendEmail.pm:246] > [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184] > [/opt/rt3/lib/RT/Scrip_Overlay.pm:390] > [/opt/rt3/lib/RT/Scrip_Overlay.pm:337] > [/opt/rt3/lib/RT/Transaction_Overlay.pm:169] > [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738] > [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296] > [/opt/rt3/lib/RT/Interface/Web.pm:396] > [/opt/rt3/share/html/Ticket/Display.html:100] > [/opt/rt3/share/html/Ticket/Update.html:191] > [/opt/rt3/share/html/autohandler:158] > (/opt/rt3/lib/RT/Scrip_Overlay.pm:359) > [Wed Jun 18 17:26:46 2003] [error]: Scrip 5 died. - Can't locate object > method "output_prefix" via package "MIME::Parser" at > /opt/rt3/lib/RT/Template_Overlay.pm line 327. > > Stack: > [/opt/rt3/lib/RT/Template_Overlay.pm:327] > [/opt/rt3/lib/RT/Action/SendEmail.pm:246] > [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184] > [/opt/rt3/lib/RT/Scrip_Overlay.pm:390] > [/opt/rt3/lib/RT/Scrip_Overlay.pm:337] > [/opt/rt3/lib/RT/Transaction_Overlay.pm:169] > [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738] > [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296] > [/opt/rt3/lib/RT/Interface/Web.pm:396] > [/opt/rt3/share/html/Ticket/Display.html:100] > [/opt/rt3/share/html/Ticket/Update.html:191] > [/opt/rt3/share/html/autohandler:158] > (/opt/rt3/lib/RT/Scrip_Overlay.pm:359) > [Wed Jun 18 17:26:46 2003] [error]: Scrip 6 died. - Can't locate object > method "output_prefix" via package "MIME::Parser" at > /opt/rt3/lib/RT/Template_Overlay.pm line 327. > > Stack: > [/opt/rt3/lib/RT/Template_Overlay.pm:327] > [/opt/rt3/lib/RT/Action/SendEmail.pm:246] > [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184] > [/opt/rt3/lib/RT/Scrip_Overlay.pm:390] > [/opt/rt3/lib/RT/Scrip_Overlay.pm:337] > [/opt/rt3/lib/RT/Transaction_Overlay.pm:169] > [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738] > [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296] > [/opt/rt3/lib/RT/Interface/Web.pm:396] > [/opt/rt3/share/html/Ticket/Display.html:100] > [/opt/rt3/share/html/Ticket/Update.html:191] > [/opt/rt3/share/html/autohandler:158] > (/opt/rt3/lib/RT/Scrip_Overlay.pm:359) > [Wed Jun 18 13:40:56 2003] [error] [client 127.0.0.1] File does not exist: > /usr/local/apache/htdocs//REST/1.0/NoAuth/mail-gateway > > I thought I followed all the instructions in the manual, but I guess I > missed something. Anyone have any ideas? > > Thanks! > > matt > > ============================================== > Matt Glover > UF Chemistry Dept IT Shop > 352-392-7885 > 116D Leigh Hall > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From harrison at palisadesys.com Wed Jun 18 15:23:33 2003 From: harrison at palisadesys.com (James L. Harrison) Date: Wed, 18 Jun 2003 14:23:33 -0500 Subject: [rt-users] Hitting back in search still causing slow queries... Message-ID: Hi Jesse/All, I am having a problem when a user hits the back button after bringing up a ticket from the search window... 1) User performs a search 2) User clicks on result 3) user clicks back 4) Mysqld goes to 100% CPU on a query like the following: # Time: 030618 14:11:42 # User at Host: rt_user[rt_user] @ localhost [] # Query_time: 66 Lock_time: 0 Rows_sent: 0 Rows_examined: 6524261 use rt3; SELECT DISTINCT main.* FROM Tickets main, Groups Groups_1, Principals Principals_2, CachedGroupMembers CachedGroupMembers_3, Principals Principals_4, Users Users_5, Groups Groups_6, Principals Principals_7, CachedGroupMembers CachedGroupMembers_8, Principals Principals_9, Users Users_10 WHERE ((main.EffectiveId = main.id)) AND ((main.Type = 'ticket')) AND ( ( ( (Users_5.EmailAddress LIKE '%lock%')AND(Groups_1.Domain = 'RT::Ticket-Role')AND(Groups_1.Type = 'Requestor')AND(Principals_2.PrincipalType = 'Group') ) OR ( (Users_10.EmailAddress LIKE '%lock%')AND(Groups_6.Domain = 'RT::Ticket-Role')AND(Groups_6.Type = 'Requestor')AND(Principals_7.PrincipalType = 'Group') ) ) ) AND Groups_1.Instance = main.id AND Groups_1.id = Principals_2.ObjectId AND Principals_2.id = CachedGroupMembers_3.GroupId AND CachedGroupMembers_3.MemberId = Principals_4.id AND Principals_4.ObjectId = Users_5.id AND Groups_6.Instance = main.id AND Groups_6.id = Principals_7.ObjectId AND Principals_7.id = CachedGroupMembers_8.GroupId AND CachedGroupMembers_8.MemberId = Principals_9.id AND Principals_9.ObjectId = Users_10.id ORDER BY main.id ASC LIMIT 50; I am using SearchBuilder 0.81_04... Should I upgrade to a newer version? Is there a newer version? Thanks, Jamie From sferrell at telepak.net Wed Jun 18 15:30:25 2003 From: sferrell at telepak.net (Sam Ferrell) Date: Wed, 18 Jun 2003 14:30:25 -0500 (CDT) Subject: [rt-users] statistics package rt2 Message-ID: Does anybody know where you can get a stats program? The link, http://users.ox.ac.uk/~simon/stats.tar.gz is no longer valid. Thanks, Sam From lcs at MIT.EDU Wed Jun 18 18:02:32 2003 From: lcs at MIT.EDU (Larry Stone) Date: Wed, 18 Jun 2003 18:02:32 EDT Subject: [rt-users] Setting Password for new unpriv users (was: Newbie questions) In-Reply-To: Your message of Wed, 18 Jun 2003 17:34:04 +0100 Message-ID: > 1) Is there any way that e-mail tickets that require a new user to be > created can assign a password too? None of the Scrips seem appropriate. I just figured out how to implement this for a site here that's planning to deploy RT. There was an old scrip posted to this list many months ago that gave me a starting point, but it appears to have been written for RT2 or an early prelrelease of RT3. The following scrip and template are running on RT 3.0.2 plus a couple of my patches which I'm also appending below. First, the scrip. Perhaps more seasoned RT hackers can see a more elegant way to accomplish the same thing; this is my first real RT work. 1. Add a new global scrip called "Create Password", with the following settings: Condition: "On Create" Action: "User Defined" Template: "Global Template: Blank" The custom action condition and cleanup code are both set to "1;". All of the business is in the "preparation" code, which is: ----------start code------------- { my $tmplName = 'RT_PasswordChange'; ## hardwired template name my ($user) = $self->TransactionObj->CreatorObj; if (($user->id != $RT::Nobody->id) && (!$user->Privileged) && $user->__Value('Password') eq '*NO-PASSWORD*' && $user->Name =~ /\@/) { my ($stat, $pass) = $self->TransactionObj->CreatorObj->SetRandomPassword(); if ($stat) { my $template = RT::Template->new( $user->CurrentUser ); $template->LoadGlobalTemplate($tmplName); unless ($template->Id) { $RT::Logger->crit( "$user tried to send ". $user->Name . " a password reminder, but couldn't find tmpl: $tmplName"); die "failed to load $tmplName template"; } my $notification = RT::Action::SendEmail->new( TemplateObj => $template, TransactionObj => $self->TransactionObj, TicketObj => $self->TicketObj, ScripObj => $self->ScripObj, Argument => $pass); @{ $notification->{'To'} } = ( $user->EmailAddress ); my ($ret) = $notification->Prepare(); $ret = $notification->Commit() if $ret; $RT::Logger->crit("Set Password scrip: $user: SendEmail failed sending ". $user->Name . " the password setting reminder.") unless ($ret); } else { $RT::Logger->crit("Set Password Scrip: Failed to set password for: \"". $user->Name."\", pass=".$pass); } } 1; } ----------------end scrip prepare code----------------- 2. Add a global template for the email: Name: "RT_PasswordChange" ---------------- Contents of template ---------------------------------- Subject: Welcome to RT: How to login Greetings, {$Transaction->CreatorObj->Name()} A login account has been created for you automatically with your first request to this tracking system. To use it, go to the following URL with your browser: {$RT::WebURL} To login, enter the username "{$Transaction->CreatorObj->Name()}" and the password "{$Argument}". Please contact {$RT::OwnerEmail} if you have any problems or questions. Enjoy, -- Your RT Administrator ---------------- End Contents of template ---------------------------------- 3. Finally apply the following source patches to fix a couple of bugs that interfered with this working. ---------------- Begin source patch ---------------------------------- *** RT/User_Overlay.pm.orig Mon May 12 20:31:24 2003 --- RT/User_Overlay.pm Wed Jun 18 02:16:33 2003 *************** *** 871,877 **** my $length = $min_length + int( rand( $max_length - $min_length ) ); ! my $char = $self->GenerateRandomNextChar( $total_sum, $start_freq ); my @word = ( $char + $a ); for ( 2 .. $length ) { $char = --- 871,877 ---- my $length = $min_length + int( rand( $max_length - $min_length ) ); ! my $char = $self->_GenerateRandomNextChar( $total_sum, $start_freq ); my @word = ( $char + $a ); for ( 2 .. $length ) { $char = *** RT/Template_Overlay.pm.orig Mon May 12 20:31:24 2003 --- RT/Template_Overlay.pm Wed Jun 18 02:21:51 2003 *************** *** 203,212 **** my $self = shift; my %args = ( Queue => undef, ! Name => undef ); ! return ( $self->LoadByCols( Name => $args{'Name'}, Queue => {'Queue'} ) ); } --- 203,213 ---- my $self = shift; my %args = ( Queue => undef, ! Name => undef, ! @_ ); ! return ( $self->LoadByCols( Name => $args{'Name'}, Queue => $args{'Queue'} ) ); } From witold_koziel at kaplan.com Wed Jun 18 18:10:10 2003 From: witold_koziel at kaplan.com (Witold Koziel) Date: Wed, 18 Jun 2003 18:10:10 -0400 Subject: [rt-users] upgrading from 1.0.x Message-ID: Hello, I know there is a procedure for upgrading from version 1.0.x to 2.0.x. Is there a way to upgrade from 1.0.x to 3.0? -Thanks, Witold From lcs at MIT.EDU Wed Jun 18 18:27:37 2003 From: lcs at MIT.EDU (Larry Stone) Date: Wed, 18 Jun 2003 18:27:37 EDT Subject: [rt-users] Empty directories left in /tmp Message-ID: So I'm running RT 3.0.2 on Solaris 2.8, with all of the recommended CPAN modules, Apache 1.3.27, and fastcgi instead of mod_perl. I've observed empty directories owned by the webserver user accumulating in /tmp. They seem to correspond to messages processed by the mail gateway. The directories have 10-character names of random alphanumeric characters. It looks like these temporary directories are created by the MIME module. Has anyone got a fix for this, or noticed the same problem? It seems worthwhile checking Before I dive into all that perl.. Meanwhile, a cron job to run the command: find /tmp/* -prune -type d -links 2 -name '[a-zA-Z0-9][a-zA-Z0-9][a-zA-Z0-9][a-zA-Z0-9][a-zA-Z0-9][a-zA-Z0-9][a-zA-Z0-9][a-zA-Z0-9][a-zA-Z0-9][a-zA-Z0-9]' -mtime +1 -exec rmdir '{}' \; cures the symptom. -- Larry From ddofton at 4cls.org Wed Jun 18 18:36:55 2003 From: ddofton at 4cls.org (Dan Dofton) Date: Wed, 18 Jun 2003 18:36:55 -0400 Subject: [rt-users] receiving mail with rt3, what am I missing Message-ID: <20030618183655.7c527e1e.ddofton@4cls.org> Hi all, I happily have rt3 up and running on OpenBSD 3.3. My biggest stumbling block was realizing that I needed to recompile Apache w/ mod_perl built in. I also needed to force install Apache::Request via cpan. Those two issues may well be related. My $.02 to save other marginally skilled admins like myself some trouble is instead of 'recommending' statically-compiled mod_perl, the manual should 'require' it. Everything seems to be working well so far, but I can't seem to wrap my feeble little mind around how to configure rt3 to receive mail. Any pointers to the solution would be greatly appreciated. Even an RTFM, STFA, or STFW, including a url would be greatly appreciated. I have spent what's left of my surviving brain cells on this, now only able to mumble curses to myself and put my last vestige of hope into this email. Thanks for your time, -- _ _ _ | || | ___| |___ ___ _ __ __ _ | || |_ / __| / __| / _ \| '__/ _` | |__ _| (__| \__ \| (_) | | | (_| | |_| \___|_|___(_)___/|_| \__, | Dan Dofton, Automation Asst. |___/ ddofton at 4cls.org (607)723-8236e313 From amelton at gservices-us.com Wed Jun 18 19:28:50 2003 From: amelton at gservices-us.com (Andy Melton) Date: Wed, 18 Jun 2003 16:28:50 -0700 Subject: [rt-users] Upgrade Problem Message-ID: <003401c335f1$62ea7970$f4a8a8c0@amm8200> I just tried going from 3.0.2 to 3.0.3pre and get the following error from the admin gui...help error: Can't locate object method "TransactionDepth" via package "RT::Handle" at /opt/rt3/share/html/autohandler line 27. context: ... 23: %# END LICENSE BLOCK 24: <%INIT> 25: 26: # Roll back any dangling transactions from a previous failed connection 27: $RT::Handle->ForceRollback() if $RT::Handle->TransactionDepth; 28: 29: 30: local *session; 31: %ARGS = map { ... code stack: /opt/rt3/share/html/autohandler:27 From amelton at gservices-us.com Wed Jun 18 19:34:37 2003 From: amelton at gservices-us.com (Andy Melton) Date: Wed, 18 Jun 2003 16:34:37 -0700 Subject: [rt-users] Upgrade Problem In-Reply-To: <003401c335f1$62ea7970$f4a8a8c0@amm8200> Message-ID: <007701c335f2$322020f0$f4a8a8c0@amm8200> Never mind...I had to restart Apache and now all is fine....phew! -----Original Message----- From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com] On Behalf Of Andy Melton Sent: Wednesday, June 18, 2003 4:29 PM To: rt-users at lists.fsck.com Subject: [rt-users] Upgrade Problem I just tried going from 3.0.2 to 3.0.3pre and get the following error from the admin gui...help error: Can't locate object method "TransactionDepth" via package "RT::Handle" at /opt/rt3/share/html/autohandler line 27. context: ... 23: %# END LICENSE BLOCK 24: <%INIT> 25: 26: # Roll back any dangling transactions from a previous failed connection 27: $RT::Handle->ForceRollback() if $RT::Handle->TransactionDepth; 28: 29: 30: local *session; 31: %ARGS = map { ... code stack: /opt/rt3/share/html/autohandler:27 _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From pdh at snapgear.com Wed Jun 18 19:37:05 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 19 Jun 2003 09:37:05 +1000 Subject: [rt-users] Upgrade Problem In-Reply-To: <003401c335f1$62ea7970$f4a8a8c0@amm8200> References: <003401c335f1$62ea7970$f4a8a8c0@amm8200> Message-ID: <20030618233705.GB576@luggage> Andy Melton wrote: > I just tried going from 3.0.2 to 3.0.3pre and get the following error > from the admin gui...help > > error: Can't locate object method "TransactionDepth" via package > "RT::Handle" at /opt/rt3/share/html/autohandler line 27. You didn't upgrade DBIx::SearchBuilder to the version required for the later version of RT. "make testdeps" is your friend. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From rspier at pobox.com Wed Jun 18 20:24:10 2003 From: rspier at pobox.com (Robert Spier) Date: Wed, 18 Jun 2003 17:24:10 -0700 Subject: [rt-users] upgrading from 1.0.x In-Reply-To: References: Message-ID: > I know there is a procedure for upgrading from version 1.0.x to 2.0.x. > Is there a way to upgrade from 1.0.x to 3.0? The only tested way is to go "through" 2.0.15. It works quite well. It is probably possible to do it directly with a custom tool, but I don't think its worth the effort. -R From forrie at forrie.com Thu Jun 19 01:14:51 2003 From: forrie at forrie.com (Forrest Aldrich) Date: Thu, 19 Jun 2003 01:14:51 -0400 Subject: [rt-users] Using RT under a Content Management System (CMS)? In-Reply-To: Message-ID: <5.2.1.1.2.20030619011358.03c72d58@192.168.1.1> Curious if anyone has used RT underneat a CMS (like PostNuke). Probably difficult at best, but it might be useful to some. From mfrick at learnedsolutions.com Thu Jun 19 02:27:55 2003 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Thu, 19 Jun 2003 14:27:55 +0800 Subject: [rt-users] Fw: struggling... Message-ID: <114301c3362b$ef771bc0$1601a8c0@cream> well thought I would update the user group incase someone else has this problem. basically I never did work out why it was still using the old rt-mailgate instead of the new 3.01 mail-gate. when I mv'ed the 1.07 mailgate and sent a mail I got this response .... ----- The following addresses had permanent fatal errors ----- "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://rt.learnedsolutions.com" (reason: 32) (expanded from: ) ----- Transcript of session follows ----- which is funny seeings the rt-mailgate I just removed was located at /usr/local/rt/bin/rt-mailgate and not /opt/rt3/bin/rt-mailgate so I got lazy and rather than trying to work out why this was happening and it was defaulting to the 1.07 mailgate I set up a symbolic link at the old address to link to /opt/rt3/bin/rt-mailgate and problem solved :). bit of patch work but if it works it works :) Thanks for the help people offered and hopefully I will be able to provide some in the future ?? Matt. ----- Original Message ----- From: "Matthew Frick" To: Sent: Monday, June 09, 2003 11:02 AM Subject: struggling... > I have a problem with an rt 3.01 install that I have not been able to solve > and it is driving me a little stir crazy. I will include the previous email > to the list to do with my install attempt but this is also a run down on > what I now think I am facing. > > rt 3.01 is all installed and when I use the mailgate from the command line I > can put a message into the queue that I aim it at. The problem comes when I > enter a mail remotely through sendmail I just get an error email back with > the subject "[rt.domain.com #] (_rt_system) RT Error: test" where test was > the original subject. > > On this system I had a previous install (rt 1.07) but I didn't upgrade this > I have done a fresh 3.01 install. What has been suggested though is that > this error email is being generated by the 1.07 install as it is from > _rt_system. But I can not work out how this is possible with the 1.07 and > 3.01 mailgates being in different directories and all the references to the > 1.07 mailgate commented out in the /etc/aliases file then surely sendmail > must be passing the email onto the right mailgate? and if so then shouldn't > it work as like from cl and put the email into the queue? > > (example of /etc/aliases and system specifications are stated in the > attached mail) > > Thanks for any help > > Matt. > -------------- next part -------------- An embedded message was scrubbed... From: "Matthew Frick" Subject: Re: [rt-users] Fw: [rt.domain.com #] (_rt_system) RT Error: test Date: Thu, 5 Jun 2003 13:09:47 +0800 Size: 4453 URL: From joerg at die-herberts.de Thu Jun 19 03:01:44 2003 From: joerg at die-herberts.de (Joerg Herbert) Date: Thu, 19 Jun 2003 09:01:44 +0200 Subject: [rt-users] Problem creating Tickets from the commandline Message-ID: <20030619070144.GA30761@toolnine.argh.org> Hi Scott, your wrote: > ./rt --create --subject="test" --queue=19 > --requestors=j.herbert at pelion12.de --noedit --keywords+colour/red > I don't think you need an "=" after the word keywords, but you do need > the + to say "add" or the "-" to remove... > Hope that helps, just say if I'm still not clear! I did define the Keywords and associated it with the queue as you said, but when I do: ./rt --create --subject="test" --queue=19 --requestors=j.herbert at pelion12.de --noedit --keywords+colour/red (Keyword-example) rt says: Ticket 8112 created in queue 'foo', but the Keyword is not set. Is it possible that i have to use numeric Values here as for the queue? Bye for now, Bis denne, Joerg From mfrick at learnedsolutions.com Thu Jun 19 03:09:44 2003 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Thu, 19 Jun 2003 15:09:44 +0800 Subject: [rt-users] Fw: struggling... References: <114301c3362b$ef771bc0$1601a8c0@cream> <20030619063607.GA6633@develop-help.com> Message-ID: <116101c33631$c4d4e590$1601a8c0@cream> ahhh kewl didn't realise that. I will definately be having alook at that in the near future :) ----- Original Message ----- From: "Tony Cook" To: "Matthew Frick" Cc: Sent: Thursday, June 19, 2003 2:36 PM Subject: Re: [rt-users] Fw: struggling... > On Thu, Jun 19, 2003 at 02:27:55PM +0800, Matthew Frick wrote: > > well thought I would update the user group incase someone else has this > > problem. > > > > basically I never did work out why it was still using the old rt-mailgate > > instead of the new 3.01 mail-gate. > > when I mv'ed the 1.07 mailgate and sent a mail I got this response .... > > > > ----- The following addresses had permanent fatal errors ----- > > "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url > > http://rt.learnedsolutions.com" > > (reason: 32) > > (expanded from: ) > > > > > enter a mail remotely through sendmail I just get an error email back with > > If you're using sendmail, you're probably using smrsh. > > >From man smrsh: > > Initial pathnames on programs are stripped, so forwarding > to ``/usr/ucb/vacation'', ``/usr/bin/vacation'', > ``/home/server/mydir/bin/vacation'', and ``vacation'' all > actually forward to ``@sysconfdir@/mail/smrsh/vacation''. > > So your link in /etc/mail/smrsh (or wherever you keep it) was most > likely still pointing at the old path. > > -- > Tony > From hwagener at hamburg.fcb.com Thu Jun 19 03:52:56 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Thu, 19 Jun 2003 09:52:56 +0200 Subject: [rt-users] statistics package rt2 In-Reply-To: References: Message-ID: <20030619075256.GA2051@hamburg.fcb.com> On Wed, Jun 18, 2003 at 02:30:25PM -0500, Sam Ferrell wrote: > > Does anybody know where you can get a stats program? The link, > http://users.ox.ac.uk/~simon/stats.tar.gz is no longer valid. That URL is invalid. The new place is http://www.tzi.de/~hollow/stats.tar.gz Please keep in mind that this is for version 2.x only. I don't know if it works for version 3.x. As this question seems to come up more often, the FAQ needs an update, I think. Regards, Harald From ruediger.riediger at sun.com Thu Jun 19 03:53:40 2003 From: ruediger.riediger at sun.com (Ruediger Riediger) Date: Thu, 19 Jun 2003 09:53:40 +0200 Subject: [rt-users] RT::CurrentUser::HasSystemRight Unimplemented in HTML::Mason::Commands? In-Reply-To: <20030618172809.GF3971@fsck.com> References: <3EF0A061.3020700@sun.com> <20030618172809.GF3971@fsck.com> Message-ID: <3EF16C04.6080607@sun.com> Hello Jesse, sorry for missing the obvious. I am running RT 3.0.2 on "Apache/1.3.27 (Unix) mod_perl/1.27 mod_ssl/2.8.12 OpenSSL/0.9.7a" with mysql Ver 11.18 Distrib 3.23.55, for sun-solaris2.9 (sparc sun4u) Generic_112233-06, latest Solaris patches installed. Jesse Vincent wrote: >>I am testing RT3 for an internal deployment. >>After installing RT3 and doing some rudimentary configuration (setting >>domain, mailing addresses, etc.), I get the web interface up and running. > > > What version of RT 3 does this bug report refer to? Thanks again, Ruediger Riediger -- Dr. Ruediger Riediger Sun Microsystems GmbH NSG - SunCERT Komturstr. 18a mailto:Ruediger.Riediger at Sun.com D-12099 Berlin ------------------------------------------------------------------------ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ------------------------------------------------------------------------ PGP 2048RSA/0x2C5020E9 964C E189 0FF0 8882 2BAB 65E2 6912 1FF2 ------------------------------------------------------------------------ From stefano.congiu at keypartners.it Thu Jun 19 03:56:36 2003 From: stefano.congiu at keypartners.it (Stefano Congiu) Date: Thu, 19 Jun 2003 09:56:36 +0200 Subject: R: [rt-users] Customize RT 3.0.2 for WebExternalAutoInfo and CustomFields In-Reply-To: Message-ID: <000001c33638$4fdeb610$672210ac@keyconsultants.it> Hi Seph thank you for your reply. I'm using rt3.0.2 for my test. I suppose the right way is: - Set WebExternalAuth: let Apache look at Active Directory and set $REMOTE_USER - Set WebFallbackToInternalAuth: let root (and only root for my purposes) authenticate against internal db.. He will fail ldap login and switch to internal user db - Set WebExternalAuto: to let rt create/update users when loggin in - Interface/Web.pm: insert WebCanonicalizeInfo() and WebExternalAutoInfo() with ldap code to do the right things... - /html/autohandler: insert your patch. I'm not sure I understand WebExternalOnly and orig_user The second, I suppose, is used to roll back to the prev user in the browser context in some way Stefano Congiu -----Messaggio originale----- Da: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com] Per conto di seph Inviato: mercoled? 18 giugno 2003 5.49 A: Stefano Congiu Cc: rt-users at lists.fsck.com Oggetto: Re: [rt-users] Customize RT 3.0.2 for WebExternalAutoInfo and CustomFields > 2) WebExternalAutoInfo: I configured apache to auth users against an > Active Directory. I would like also to use the autocreate feature, in > order to have their attributes up-to-date with our user data base. > I got some code from this mailing list: I modified the > INSTDIR/share/html/autohandler, where I invoked the > WebExternalAutoInfo subroutine, but I don't know where to insert the > subroutine itself. The only code I remember seeing on this mailing list about that, was mine for rt2. It sounds like you're using rt3, so that's all wrong. rt3 has it's own auto-create-web-users thing. It's a varible in the config file. It will create users with a username and real name of whatever apache sets REMOTE_USER to. I create a couple patches that will give you something morally equivlent to CanonicalizeWebUser, they'll probably get added to apache sometime. They can be found at http://rt3.fsck.com/Ticket/Display.html?id=2667 seph _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From joerg at die-herberts.de Thu Jun 19 07:23:02 2003 From: joerg at die-herberts.de (Joerg Herbert) Date: Thu, 19 Jun 2003 13:23:02 +0200 Subject: [rt-users] Re: Problem creating Tickets from the commandline Message-ID: <20030619112302.GA32489@toolnine.argh.org> Hi, I found that I also can't insert text when creating a Ticket via the commandline. The Keyword are set up correct in Keywords and connected with an Description in Queues via the Webinterface. But if I do dev2:/home/her# /usr/share/request-tracker/bin/rt --create --subject="test commandline II 1" --queue=19 --requestors=j.herbert at pelion12.de --keywords+Problemfeld/Sonstiges --source test-ticket --debug the Output is No $EDITOR variable defined Ticket 8127 created in queue 'Test'. and in the Webinterface I have no text from test-ticket and no Keyword set. The Logi shows: [Thu Jun 19 11:03:09 2003] [warning]: Unknown option: keywords+problemfeld/sonstiges [Thu Jun 19 11:03:09 2003] [debug]: Creating a new ticket [Thu Jun 19 11:03:09 2003] [crit]: No $EDITOR variable defined [Thu Jun 19 11:03:10 2003] [warning]: Use of uninitialized value in concatenation (.) or string at /usr/share/request-tracker/ lib/RT/Ticket.pm line 285. [Thu Jun 19 11:03:10 2003] [warning]: RT::Ticket=HASH(0x83ec820) ->Create called with an unknown datatype for Owner: . Default ing to Nobody. [Thu Jun 19 11:03:10 2003] [warning]: Use of uninitialized value in join or string at /usr/share/request-tracker/lib/RT/Ticket .pm line 1186. [Thu Jun 19 11:03:10 2003] [debug]: now requiring RT::Condition::OwnerChange [Thu Jun 19 11:03:10 2003] [debug]: RT::Transaction=HASH(0x89f3ccc): Checking condition OnOwnerChange... [Thu Jun 19 11:03:10 2003] [warning]: Use of uninitialized value in string eq at /usr/share/request-tracker/lib/RT/Condition/O wnerChange.pm line 21. [Thu Jun 19 11:03:10 2003] [debug]: RT::Transaction=HASH(0x89f3ccc): Doesn't match condition OnOwnerChange... [Thu Jun 19 11:03:10 2003] [info]: Ticket 8127 created in queue 'Test'. What an I doing wrong? -- Bye for now, Bis denne, Joerg From awahlfeldt at subshell.com Thu Jun 19 09:01:03 2003 From: awahlfeldt at subshell.com (Andreas Wahlfeldt) Date: Thu, 19 Jun 2003 15:01:03 +0200 Subject: [rt-users] re: rt-users] statistics package rt2 Message-ID: <016a01c33662$d7458be0$0f00000a@bernoulli> hi sam, i read your posting in the rt mailinglist. i included a file named 'stats.tar.gz' from my 'private' rt-download-archive. since i played around with lots of rt-extensions, i'm not realy sure if this file is "Simon Cozen Statistics Package", or something else giving you some other kind of rt-reports. as far as i remember you want to have gd:graph installed to get this one working. sorry if i can't be more specific, i just played with it. cu andreas __________________________ Andreas Wahlfeldt subshell GmbH Weidenallee 1 20357 Hamburg t +49.40. 431 362-25 f +49.40. 431 362-29 e awahlfeldt at subshell.com __________________________ -------------- next part -------------- A non-text attachment was scrubbed... Name: stats.tar.gz Type: application/x-gzip Size: 3226 bytes Desc: not available URL: From mcw at grove.ufl.edu Thu Jun 19 09:00:28 2003 From: mcw at grove.ufl.edu (Mike Wright) Date: Thu, 19 Jun 2003 09:00:28 -0400 (EDT) Subject: [rt-users] Override global template or scrip? Message-ID: Forgive me if this is obvious, but in RT version 3 is there any way to have a scrip or template for a queue override the global default? For most queues, the global scrips and templates are fine, but for a few queues, I might like to have slightly modified templates. Thanks Mike Wright University of Florida From mglover at chem.ufl.edu Thu Jun 19 09:54:19 2003 From: mglover at chem.ufl.edu (Matt Glover) Date: Thu, 19 Jun 2003 09:54:19 -0400 Subject: [rt-users] RT3 mail problem In-Reply-To: <20030618184222.GH3971@fsck.com> Message-ID: ~> -----Original Message----- ~> From: rt-users-admin at lists.fsck.com ~> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent ~> Sent: Wednesday, June 18, 2003 2:42 PM ~> To: Matt Glover ~> Cc: rt-users at lists.fsck.com ~> Subject: Re: [rt-users] RT3 mail problem ~> ~> ~> You've installed the alpha release MIME::Tools 6. Which will not work ~> with RT. And shouldn't be run in production by anyone. Back down to ~> 5.411a. You da man! Was that covered somewhere in the Docs and I just missed it? matt ~> On Wed, Jun 18, 2003 at 02:31:05PM -0400, Matt Glover wrote: ~> > I'm having trouble getting mail to work on my new install of ~> rt-3-0-2. My ~> > setup is: ~> > ~> > RedHat 9 ~> > apache_1.3.27 ~> > mod_perl-1.27 ~> > rt-3-0-2 ~> > mysql Ver 3.23.56 for redhat-linux-gnu on i386 ~> > ~> > RT is installed and working from the web. Sendmail is installed and ~> > working. If I send email to rt at myhost I get this error: ~> > ~> > Jun 18 10:40:56 stopcock sendmail[3117]: starting daemon (8.12.8): ~> > SMTP+queueing at 01:00:00 ~> > Jun 18 10:40:56 stopcock sm-msp-queue[3126]: starting daemon (8.12.8): ~> > queueing at 01:00:00 ~> > Jun 18 10:41:21 stopcock spamd[3136]: server started on port ~> 783 (running ~> > version 2.44) ~> > Jun 18 13:22:24 stopcock sendmail[4201]: h5IHMOkH004201: ~> > from=, size=794, class=0, nrcpts=1, ~> > msgid=, proto=ESMTP, ~> > daemon=MTA, relay=server.chem.ufl.edu [128.227.16.141] ~> > Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201: ~> > to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url ~> > http://rt3.chem.ufl.edu/", ctladdr= (8/0), ~> > delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30999, dsn=5.3.0, ~> > stat=unknown mailer error 255 ~> > Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201: ~> h5IHMPkH004202: ~> > DSN: unknown mailer error 255 ~> > ~> > If I try to correspond from a ticket I manually created I get ~> this error: ~> > ~> > [Wed Jun 18 13:20:29 2003] [notice] Apache/1.3.27 (Unix) mod_perl/1.27 ~> > configured -- resuming normal operations ~> > [Wed Jun 18 13:20:29 2003] [notice] Accept mutex: sysvsem ~> (Default: sysvsem) ~> > [Wed Jun 18 17:26:46 2003] [error]: Scrip 4 died. - Can't locate object ~> > method "output_prefix" via package "MIME::Parser" at ~> > /opt/rt3/lib/RT/Template_Overlay.pm line 327. ~> > ~> > Stack: ~> > [/opt/rt3/lib/RT/Template_Overlay.pm:327] ~> > [/opt/rt3/lib/RT/Action/SendEmail.pm:246] ~> > [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184] ~> > [/opt/rt3/lib/RT/Scrip_Overlay.pm:390] ~> > [/opt/rt3/lib/RT/Scrip_Overlay.pm:337] ~> > [/opt/rt3/lib/RT/Transaction_Overlay.pm:169] ~> > [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738] ~> > [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296] ~> > [/opt/rt3/lib/RT/Interface/Web.pm:396] ~> > [/opt/rt3/share/html/Ticket/Display.html:100] ~> > [/opt/rt3/share/html/Ticket/Update.html:191] ~> > [/opt/rt3/share/html/autohandler:158] ~> > (/opt/rt3/lib/RT/Scrip_Overlay.pm:359) ~> > [Wed Jun 18 17:26:46 2003] [error]: Scrip 5 died. - Can't locate object ~> > method "output_prefix" via package "MIME::Parser" at ~> > /opt/rt3/lib/RT/Template_Overlay.pm line 327. ~> > ~> > Stack: ~> > [/opt/rt3/lib/RT/Template_Overlay.pm:327] ~> > [/opt/rt3/lib/RT/Action/SendEmail.pm:246] ~> > [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184] ~> > [/opt/rt3/lib/RT/Scrip_Overlay.pm:390] ~> > [/opt/rt3/lib/RT/Scrip_Overlay.pm:337] ~> > [/opt/rt3/lib/RT/Transaction_Overlay.pm:169] ~> > [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738] ~> > [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296] ~> > [/opt/rt3/lib/RT/Interface/Web.pm:396] ~> > [/opt/rt3/share/html/Ticket/Display.html:100] ~> > [/opt/rt3/share/html/Ticket/Update.html:191] ~> > [/opt/rt3/share/html/autohandler:158] ~> > (/opt/rt3/lib/RT/Scrip_Overlay.pm:359) ~> > [Wed Jun 18 17:26:46 2003] [error]: Scrip 6 died. - Can't locate object ~> > method "output_prefix" via package "MIME::Parser" at ~> > /opt/rt3/lib/RT/Template_Overlay.pm line 327. ~> > ~> > Stack: ~> > [/opt/rt3/lib/RT/Template_Overlay.pm:327] ~> > [/opt/rt3/lib/RT/Action/SendEmail.pm:246] ~> > [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184] ~> > [/opt/rt3/lib/RT/Scrip_Overlay.pm:390] ~> > [/opt/rt3/lib/RT/Scrip_Overlay.pm:337] ~> > [/opt/rt3/lib/RT/Transaction_Overlay.pm:169] ~> > [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738] ~> > [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296] ~> > [/opt/rt3/lib/RT/Interface/Web.pm:396] ~> > [/opt/rt3/share/html/Ticket/Display.html:100] ~> > [/opt/rt3/share/html/Ticket/Update.html:191] ~> > [/opt/rt3/share/html/autohandler:158] ~> > (/opt/rt3/lib/RT/Scrip_Overlay.pm:359) ~> > [Wed Jun 18 13:40:56 2003] [error] [client 127.0.0.1] File ~> does not exist: ~> > /usr/local/apache/htdocs//REST/1.0/NoAuth/mail-gateway ~> > ~> > I thought I followed all the instructions in the manual, but I guess I ~> > missed something. Anyone have any ideas? ~> > ~> > Thanks! ~> > ~> > matt ~> > ~> > ============================================== ~> > Matt Glover ~> > UF Chemistry Dept IT Shop ~> > 352-392-7885 ~> > 116D Leigh Hall ~> > ~> > _______________________________________________ ~> > rt-users mailing list ~> > rt-users at lists.fsck.com ~> > http://lists.fsck.com/mailman/listinfo/rt-users ~> > ~> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm ~> > ~> ~> -- ~> http://www.bestpractical.com/rt -- Trouble Ticketing. Free. ~> _______________________________________________ ~> rt-users mailing list ~> rt-users at lists.fsck.com ~> http://lists.fsck.com/mailman/listinfo/rt-users ~> ~> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm ~> From harrison at palisadesys.com Thu Jun 19 10:28:54 2003 From: harrison at palisadesys.com (James L. Harrison) Date: Thu, 19 Jun 2003 09:28:54 -0500 Subject: [rt-users] Upgrading to DBI::SearchBuilder 0.87? Message-ID: Any reason to not upgrade to the newest SearchBuilder? I am running RT 3.0.2... -Jamie --- James L. Harrison harrison at palisadesys.com Technical Support Engineer Palisade Systems 515.296.0701 From jesse at bestpractical.com Thu Jun 19 10:39:41 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 19 Jun 2003 10:39:41 -0400 Subject: [rt-users] RT3 mail problem In-Reply-To: References: <20030618184222.GH3971@fsck.com> Message-ID: <20030619143941.GN3971@fsck.com> On Thu, Jun 19, 2003 at 09:54:19AM -0400, Matt Glover wrote: > ~> -----Original Message----- > ~> From: rt-users-admin at lists.fsck.com > ~> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent > ~> Sent: Wednesday, June 18, 2003 2:42 PM > ~> To: Matt Glover > ~> Cc: rt-users at lists.fsck.com > ~> Subject: Re: [rt-users] RT3 mail problem > ~> > ~> > ~> You've installed the alpha release MIME::Tools 6. Which will not work > ~> with RT. And shouldn't be run in production by anyone. Back down to > ~> 5.411a. > > You da man! Was that covered somewhere in the Docs and I just missed it? No, but it's been answered on the lists about every three days for the past two weeks ;) CPAN should be almost back to normal by now. -jesse > matt From modle at ara.com Thu Jun 19 10:45:44 2003 From: modle at ara.com (Matt Odle) Date: Thu, 19 Jun 2003 08:45:44 -0600 Subject: [rt-users] Duplicate emails Message-ID: <021301c33671$76a44fb0$630f633f@ara.wan> -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi, I'm getting duplicate copies of the email that RT generates. Everything else is working great, but these duplicates are starting to drive me mad. I am running on 3.0.2 instance, with MySQL 4 (with no tweaks) on a FreeBSD 5.1 system. Thanks for all your help, Matt -----BEGIN PGP SIGNATURE----- Version: PGP 8.0.2 iQA/AwUBPvHMmHImbWuVz95HEQJuVQCg4thjn6M/Et0Ding27fQF1+B6fMQAnjkt aOplSFNIwKqfHsFyL8pIbAnD =1aVQ -----END PGP SIGNATURE----- From niels=rt at bakker.net Thu Jun 19 10:54:12 2003 From: niels=rt at bakker.net (Niels Bakker) Date: Thu, 19 Jun 2003 16:54:12 +0200 Subject: [rt-users] RT3 mail problem In-Reply-To: <20030619143941.GN3971@fsck.com> References: <20030618184222.GH3971@fsck.com> <20030619143941.GN3971@fsck.com> Message-ID: <20030619145412.GD35105@snowcrash.tpb.net> * jesse at bestpractical.com (Jesse Vincent) [Thu 19 Jun 2003, 16:40 CEST]: >> You da man! Was that covered somewhere in the Docs and I just missed it? > No, but it's been answered on the lists about every three days for the > past two weeks ;) CPAN should be almost back to normal by now. I just installed via CPAN: % perl -MMIME::Tools -e 'print "$MIME::Tools::VERSION\n"' 5.411 so it's indeed back to normal. Regards, -- Niels. -- From mmeyer at jasi.com Thu Jun 19 13:30:55 2003 From: mmeyer at jasi.com (Matthew Meyer) Date: Thu, 19 Jun 2003 10:30:55 -0700 (PDT) Subject: [rt-users] New First-Class Ticket Field Message-ID: <20030619103055.2687.h000.c015.wm@mail.jasi.com.criticalpath.net> I am trying to add a simple feature to my RT install which will track a CallTime parameter in Tickets in addition to the TimeWorked parameter. I want to implement it exactly like TimeWorked, where the ticket will have an overrall CallTime, and each Transaction will have a CallTimeTaken which will add to the overrall CallTime for the corresponding Ticket. Because I want to track CallTime in this way, I don't want to implement it as a custom field. The database schema and html UI are easy enough to update to handle the additional field. What I am trying to get my head around is the proper way to update the Perl source in under lib/RT to take care of this new field, without screwing up any auto-generated files or anything like that. Has anyone done something like this and would like to give me a brief overview ? Thanks for sharing. -- Matt Meyer Matthew D. Meyer, CISSP Jacob and Sundstrom, Inc. (url) http://www.jasi.com (office) 410-539-1135 (mobile) 410-336-0432 (fax) 410-539-1377 From jesse at bestpractical.com Thu Jun 19 14:17:05 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 19 Jun 2003 14:17:05 -0400 Subject: [rt-users] RT::CurrentUser::HasSystemRight Unimplemented in HTML::Mason::Commands? In-Reply-To: <3EF16C04.6080607@sun.com> References: <3EF0A061.3020700@sun.com> <20030618172809.GF3971@fsck.com> <3EF16C04.6080607@sun.com> Message-ID: <20030619181705.GS3971@fsck.com> On Thu, Jun 19, 2003 at 09:53:40AM +0200, Ruediger Riediger wrote: > Hello Jesse, > > sorry for missing the obvious. > > I am running RT 3.0.2 on "Apache/1.3.27 (Unix) mod_perl/1.27 > mod_ssl/2.8.12 OpenSSL/0.9.7a" with mysql Ver 11.18 Distrib 3.23.55, > for sun-solaris2.9 (sparc sun4u) Generic_112233-06, latest Solaris > patches installed. > > Jesse Vincent wrote: > >>I am testing RT3 for an internal deployment. > >>After installing RT3 and doing some rudimentary configuration (setting > >>domain, mailing addresses, etc.), I get the web interface up and running. > > > > > >What version of RT 3 does this bug report refer to? Looking deeper, you're failing on a bogus API call in local/html/Elements/Header. That's not code we ship. It sounds like someone at Sun wrote code that doesn't conform to the API. Or is there something weirder going on? Best, Jesse > > Thanks again, > > Ruediger Riediger > > > -- > Dr. Ruediger Riediger Sun Microsystems GmbH > NSG - SunCERT Komturstr. 18a > mailto:Ruediger.Riediger at Sun.com D-12099 Berlin > ------------------------------------------------------------------------ > NOTICE: This email message is for the sole use of the intended > recipient(s) and may contain confidential and privileged information. > Any unauthorized review, use, disclosure or distribution is prohibited. > If you are not the intended recipient, please contact the sender by > reply email and destroy all copies of the original message. > ------------------------------------------------------------------------ > PGP 2048RSA/0x2C5020E9 964C E189 0FF0 8882 2BAB 65E2 6912 1FF2 > ------------------------------------------------------------------------ > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Thu Jun 19 15:13:07 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 19 Jun 2003 15:13:07 -0400 Subject: [rt-users] Which version of RTFM to use with Rt 3.0.3r4? In-Reply-To: <032701c333e4$b99b0410$6f03030a@ebit.com.au> References: <032701c333e4$b99b0410$6f03030a@ebit.com.au> Message-ID: <20030619191307.GV3971@fsck.com> On Mon, Jun 16, 2003 at 06:53:15PM +1000, Paul Wickham wrote: > Hi > > Which version of RTFM is the best to use with RT 3.0.3r4? I have installed > beta6. Is this the latest version, or should I be looking elsewhere for RTFM > versions? I ask because when I try to extract an article I can't use the > dropdown menus to select transactions.... > > Any help would be appreciated. The dropdowns will _only_ list Fulltext custom fields > Regards > > Paul > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From scott at xs4all.net Wed Jun 18 11:42:18 2003 From: scott at xs4all.net (Scott A. McIntyre) Date: Wed, 18 Jun 2003 17:42:18 +0200 Subject: [rt-users] Problem creating Tickets from the commandline In-Reply-To: <20030618135756.GA21965@toolnine.argh.org> References: <20030618135756.GA21965@toolnine.argh.org> Message-ID: <2147483647.1055958138@vla.gotsiedikkie.nl> --On Wednesday, June 18, 2003 15:57 +0200 Joerg Herbert wrote: > Hi, I am using RT 2.0.14 on Debian. > > I want to create an Ticket via the commandline. If I do > > ./rt --create --subject="test commandline8" --queue=19 > --requestors=j.herbert at pelion12.de --noedit, the ticket gets created > fine. > > What information do I need for the --keyword Parameter? My trials so far > didn't create a Ticket with any chosen Keyword set. --keywords[+|-]/ An example works best. Remember you must first go to the Configuration/Keywords area to define your keyword values. The best option is to define them with a hierarchy that is easy to distinguish per queue, such as /queues/nameofqueue and /queues/nameofqueue2 and so on. For example: /queues/foo /queues/foo/red /queues/foo/blue /queues/bar /queues/bar/red /queues/bar/blue You would then go to Configuration -> Queues -> foo -> Keyword Selections and *apply* those values to a named selection, such as "colour". You'd see in the interface something like: [ ] : (Single/Multiple) children of (entire keyword hierarchy) Now, fill in "colour" for the value in the box, then select "Single" from the first popup and then "/queues/foo" from the second. Now you've coupled the globally defined keyword hierarchy with a named "selection" for that queue. You may know all this, but without doing this part the command line will never work. You may NOW assign the keywords to a ticket by doing: ./rt --create --subject="test" --queue=19 --requestors=j.herbert at pelion12.de --noedit --keywords+colour/red I don't think you need an "=" after the word keywords, but you do need the + to say "add" or the "-" to remove... Hope that helps, just say if I'm still not clear! With kind regards, Scott From Greg.Hering at bench.com Thu Jun 19 16:59:08 2003 From: Greg.Hering at bench.com (Greg.Hering at bench.com) Date: Thu, 19 Jun 2003 15:59:08 -0500 Subject: [rt-users] simple interface question Message-ID: <1E11D88103D7BF44AF240F64215087B30235476A@al-ex01.al.bench.com> I have built an RT system to demo to my bosses. They liked it and thought it was great for the admins but the interface was too complicated for the people who will normally be entering the data. For initial ticket creation they want something they described as "who", "what broke" and "symptom" and suggested a simple three field html form. Is there a way to get the RT logged in home page to show only the requestor, the subject and the issue (or maybe a custom field)? Is there a simple way to get a cgi form (that I write) to hook into the ticket creation process? What is the self service screen and when is in normally accessed? I seem to have accessed it at one time but I can't find my way back. Gregory L. Hering (256) 722-6420 4807 Bradford Dr Benchmark Electronics, Inc. Hunvtsville, Al 35805 From jmaynard at conmicro.cx Thu Jun 19 18:14:27 2003 From: jmaynard at conmicro.cx (Jay Maynard) Date: Thu, 19 Jun 2003 17:14:27 -0500 Subject: [rt-users] RT 3.0.2 install woes Message-ID: <20030619171427.A3050@thebrain.conmicro.cx> I've been having a hell of a time getting 3.0.2 installed on Red Hat 8.0. Getting the prerequisite packages installed from CPAN has been a major headache. (Just like my other dealings with CPAN.) I've finally gotten it down to just two missing prerequisites: Apache::Session and DBD::MySQL. Trying to install Apache::Session results in the t/flex test looping until I kill it manually, which causes the test to fail and the package not to get installed. The DBD::MySQL package has a really strange problem: sbin/rt-test-dependencies calls for version 2.1018, but 2.1017 is the latest version available from CPAN. Anyone have a fix for these? From pdh at snapgear.com Thu Jun 19 18:23:05 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 20 Jun 2003 08:23:05 +1000 Subject: [rt-users] RT 3.0.2 install woes In-Reply-To: <20030619171427.A3050@thebrain.conmicro.cx> References: <20030619171427.A3050@thebrain.conmicro.cx> Message-ID: <20030619222305.GB568@luggage> Jay Maynard wrote: > The DBD::MySQL package has a really strange problem: > sbin/rt-test-dependencies calls for version 2.1018, but 2.1017 is the latest > version available from CPAN. Module DBD::mysql (J/JW/JWIED/DBD-mysql-2.1027.tar.gz) Is your CPAN mirror woefully out-of-date? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Thu Jun 19 18:24:00 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 20 Jun 2003 08:24:00 +1000 Subject: [rt-users] Duplicate emails In-Reply-To: <021301c33671$76a44fb0$630f633f@ara.wan> References: <021301c33671$76a44fb0$630f633f@ara.wan> Message-ID: <20030619222400.GC568@luggage> Matt Odle wrote: > Hi, I'm getting duplicate copies of the email that RT generates. > Everything else is working great, but these duplicates are starting > to drive me mad. I am running on 3.0.2 instance, with MySQL 4 (with > no tweaks) on a FreeBSD 5.1 system. Thanks for all your help, Matt Do you have duplicate scrips? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Thu Jun 19 18:27:21 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 20 Jun 2003 08:27:21 +1000 Subject: [rt-users] Re: Problem creating Tickets from the commandline In-Reply-To: <20030619112302.GA32489@toolnine.argh.org> References: <20030619112302.GA32489@toolnine.argh.org> Message-ID: <20030619222721.GD568@luggage> Joerg Herbert wrote: > I found that I also can't insert text when creating a Ticket via the > commandline. > > the Output is > No $EDITOR variable defined > Ticket 8127 created in queue 'Test'. So, what happens if you define EDITOR in your environment? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From stanton at icgcorp.net Thu Jun 19 18:48:34 2003 From: stanton at icgcorp.net (stanton at icgcorp.net) Date: Thu, 19 Jun 2003 15:48:34 -0700 (MST) Subject: [rt-users] RT3 mail problem Message-ID: <62255.64.245.210.8.1056062914.squirrel@mail.icgcorp.net> I get the same error and my MIME::Tools is version 5.411a. I have custom templates from rt2 that I'm trying to import, so it might be from that, but it's the same error. You've installed the alpha release MIME::Tools 6. Which will not work with RT. And shouldn't be run in production by anyone. Back down to 5.411a. On Wed, Jun 18, 2003 at 02:31:05PM -0400, Matt Glover wrote: > I'm having trouble getting mail to work on my new install of rt-3-0-2. My > setup is: > > RedHat 9 > apache_1.3.27 > mod_perl-1.27 > rt-3-0-2 > mysql Ver 3.23.56 for redhat-linux-gnu on i386 > > RT is installed and working from the web. Sendmail is installed and > working. If I send email to rt at myhost I get this error: > > Jun 18 10:40:56 stopcock sendmail[3117]: starting daemon (8.12.8): > SMTP+queueing at 01:00:00 > Jun 18 10:40:56 stopcock sm-msp-queue[3126]: starting daemon (8.12.8): > queueing at 01:00:00 > Jun 18 10:41:21 stopcock spamd[3136]: server started on port 783 (running > version 2.44) > Jun 18 13:22:24 stopcock sendmail[4201]: h5IHMOkH004201: > from=, size=794, class=0, nrcpts=1, > msgid=, proto=ESMTP, > daemon=MTA, relay=server.chem.ufl.edu [128.227.16.141] > Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201: > to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url > http://rt3.chem.ufl.edu/", ctladdr= (8/0), > delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30999, dsn=5.3.0, > stat=unknown mailer error 255 > Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201: h5IHMPkH004202: > DSN: unknown mailer error 255 > > If I try to correspond from a ticket I manually created I get this error: > > [Wed Jun 18 13:20:29 2003] [notice] Apache/1.3.27 (Unix) mod_perl/1.27 > configured -- resuming normal operations > [Wed Jun 18 13:20:29 2003] [notice] Accept mutex: sysvsem (Default: sysvsem) > [Wed Jun 18 17:26:46 2003] [error]: Scrip 4 died. - Can't locate object > method "output_prefix" via package "MIME::Parser" at > /opt/rt3/lib/RT/Template_Overlay.pm line 327. > > Stack: > [/opt/rt3/lib/RT/Template_Overlay.pm:327] > [/opt/rt3/lib/RT/Action/SendEmail.pm:246] > [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184] > [/opt/rt3/lib/RT/Scrip_Overlay.pm:390] > [/opt/rt3/lib/RT/Scrip_Overlay.pm:337] > [/opt/rt3/lib/RT/Transaction_Overlay.pm:169] > [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738] > [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296] > [/opt/rt3/lib/RT/Interface/Web.pm:396] > [/opt/rt3/share/html/Ticket/Display.html:100] > [/opt/rt3/share/html/Ticket/Update.html:191] > [/opt/rt3/share/html/autohandler:158] > (/opt/rt3/lib/RT/Scrip_Overlay.pm:359) > [Wed Jun 18 17:26:46 2003] [error]: Scrip 5 died. - Can't locate object > method "output_prefix" via package "MIME::Parser" at > /opt/rt3/lib/RT/Template_Overlay.pm line 327. > > Stack: > [/opt/rt3/lib/RT/Template_Overlay.pm:327] > [/opt/rt3/lib/RT/Action/SendEmail.pm:246] > [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184] > [/opt/rt3/lib/RT/Scrip_Overlay.pm:390] > [/opt/rt3/lib/RT/Scrip_Overlay.pm:337] > [/opt/rt3/lib/RT/Transaction_Overlay.pm:169] > [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738] > [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296] > [/opt/rt3/lib/RT/Interface/Web.pm:396] > [/opt/rt3/share/html/Ticket/Display.html:100] > [/opt/rt3/share/html/Ticket/Update.html:191] > [/opt/rt3/share/html/autohandler:158] > (/opt/rt3/lib/RT/Scrip_Overlay.pm:359) > [Wed Jun 18 17:26:46 2003] [error]: Scrip 6 died. - Can't locate object > method "output_prefix" via package "MIME::Parser" at > /opt/rt3/lib/RT/Template_Overlay.pm line 327. > > Stack: > [/opt/rt3/lib/RT/Template_Overlay.pm:327] > [/opt/rt3/lib/RT/Action/SendEmail.pm:246] > [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184] > [/opt/rt3/lib/RT/Scrip_Overlay.pm:390] > [/opt/rt3/lib/RT/Scrip_Overlay.pm:337] > [/opt/rt3/lib/RT/Transaction_Overlay.pm:169] > [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738] > [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296] > [/opt/rt3/lib/RT/Interface/Web.pm:396] > [/opt/rt3/share/html/Ticket/Display.html:100] > [/opt/rt3/share/html/Ticket/Update.html:191] > [/opt/rt3/share/html/autohandler:158] > (/opt/rt3/lib/RT/Scrip_Overlay.pm:359) > [Wed Jun 18 13:40:56 2003] [error] [client 127.0.0.1] File does not exist: > /usr/local/apache/htdocs//REST/1.0/NoAuth/mail-gateway > > I thought I followed all the instructions in the manual, but I guess I > missed something. Anyone have any ideas? > > Thanks! > > matt > > ============================================== > Matt Glover > UF Chemistry Dept IT Shop > 352-392-7885 > 116D Leigh Hall > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From fox-rt_users at vulpes.net Thu Jun 19 19:42:44 2003 From: fox-rt_users at vulpes.net (Jeremy Doran) Date: 19 Jun 2003 16:42:44 -0700 Subject: [rt-users] IsRTAddress in RT3 Message-ID: <1056066164.24926.34.camel@pictus.engr.nominum.com> In RT2's config.pm there was the subroutine IsRTAddress, of which it was very easy to have lots of lines such as the following to determine which addresses RT should not send to upon sending a ticket, or it would create another ticket. return(1) if ($address =~ /^rt\@example.com$/i); return(1) if ($address =~ /^(foo|bar|baz)-queue\@example.com$/i); In RT3, this looks like it's been replaced with Set($RTAddressRegexp, 'regexp'); Now, in our RT setup we have about 30 queues, some with names that overlap (ie, foo and foo-feedback). Do I have to specify just _one_ regexp for all of these queues? Forming such a regexp would be a total nightmare for us! Is there no better way to do this in RT_SiteConfig.pm, or would I be better off just hacking the IsRTAddress sub directly in EmailParser.pm? Thanks, -- Jeremy Doran From dane at al.com.au Thu Jun 19 20:18:50 2003 From: dane at al.com.au (Dane Rapaport) Date: Fri, 20 Jun 2003 10:18:50 +1000 Subject: [rt-users] change of ticket ownership by 3rd party Message-ID: <3EF252EA.5010201@al.com.au> Hi guys I would like to be able to change the ownership of an assigned ticket, but one that is not assigned to me. The principal is that we have someone, a "queue administrator" that keeps an eye over everyones queues and re-assigns jobs based on priority and how much work people currently have to do. Currently, the queue admin has to "steal" a ticket, then reassign it elsewhere. Basically, how can person C change a tickets owner from person A to person B without getting the error message "* You can only reassign tickets that you own or that are unowned" ? Any advice would be greatly appreciated. Dane From mccallum at nemsys.com Thu Jun 19 21:06:51 2003 From: mccallum at nemsys.com (Donald A. McCallum) Date: Thu, 19 Jun 2003 21:06:51 -0400 Subject: [rt-users] Rt3 Mail service problem with fresh install Message-ID: <00DA87AEF9493F4287FF6EB4FF1A75CD0E5785@nem.nemsys.com> Hello, I have a fresh install of RT3 under RedHat 7.3, Apache 1.3 and Modperl2 using sendmail I have modified the /etc/aliases files to read as follows: --- support: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://css.nemsys.com/" --- However, if I try to send a test message from that box to support at css.nemsys.com I find the following in the /var/log/maillog --- Jun 19 20:59:29 ccs sendmail[5462]: starting daemon (8.11.6): SMTP+queueing at 01:00:00 Jun 19 20:59:36 ccs sendmail[5467]: h5K0xaa05467: from=root, size=47, class=0, nrcpts=1, msgid=<200306200059.h5K0xaa05467 at ccs.nemsys.com>, relay=root at localhost Jun 19 20:59:36 ccs smrsh: uid 8: attempt to use rt-mailgate --queue general --action correspond --url http://css.nemsys.com/ Jun 19 20:59:36 ccs sendmail[5470]: h5K0xaa05467: to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://css.nemsys.com/", ctladdr=support at css.nemsys.com (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30047, dsn=5.0.0, stat=Service unavailable Jun 19 20:59:36 ccs sendmail[5470]: h5K0xaa05467: h5K0xaZ05470: DSN: Service unavailable Jun 19 20:59:36 ccs sendmail[5470]: h5K0xaZ05470: to=root, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30147, dsn=2.0.0, stat=Sent --- It looks like the perhaps the DSN: Service unavailable... However I am able to log in ok to RT3, and I can create a request manually, I simply can not email a request.. Any hints would be appreciated. Thanks, -Don McCallum mccallum at nemsys.com 419-243-3603 From jesse at bestpractical.com Thu Jun 19 22:19:52 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 19 Jun 2003 22:19:52 -0400 Subject: [rt-users] IsRTAddress in RT3 In-Reply-To: <1056066164.24926.34.camel@pictus.engr.nominum.com> References: <1056066164.24926.34.camel@pictus.engr.nominum.com> Message-ID: <20030620021952.GC3971@fsck.com> On Thu, Jun 19, 2003 at 04:42:44PM -0700, Jeremy Doran wrote: > Is there no better way to do this in RT_SiteConfig.pm, or would I be > better off just hacking the IsRTAddress sub directly in EmailParser.pm? no, you'd create an EmailParser_Local.pm file containing your own IsRTAddress routine, per the perldoc of most, if not all of the core RT classes. > > Thanks, > -- > Jeremy Doran > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From pdh at snapgear.com Thu Jun 19 23:12:38 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 20 Jun 2003 13:12:38 +1000 Subject: [rt-users] Rt3 Mail service problem with fresh install In-Reply-To: <00DA87AEF9493F4287FF6EB4FF1A75CD0E5785@nem.nemsys.com> References: <00DA87AEF9493F4287FF6EB4FF1A75CD0E5785@nem.nemsys.com> Message-ID: <20030620031238.GM568@luggage> Donald A. McCallum wrote: > Jun 19 20:59:36 ccs smrsh: uid 8: attempt to use rt-mailgate --queue > general --action correspond --url http://css.nemsys.com/ http://fsck.com/rtfm/search.html?LimitContent=smrsh&LimitSummary= -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From lcs at MIT.EDU Fri Jun 20 04:05:32 2003 From: lcs at MIT.EDU (Larry Stone) Date: Fri, 20 Jun 2003 4:05:32 EDT Subject: [rt-users] simple interface question In-Reply-To: Your message of Thu, 19 Jun 2003 15:59:08 -0500 Message-ID: > Is there a simple way to get a cgi form (that I write) to hook into the = > ticket creation process? The simplest solution is to use an existing CGI-to-email gateway (such as cgiemail -- see http://web.mit.edu/wwwdev/cgiemail/ ) and send the email to your RT email gateway. Crude, but it works fine for me. -- Larry From joerg at die-herberts.de Fri Jun 20 04:06:51 2003 From: joerg at die-herberts.de (Joerg Herbert) Date: Fri, 20 Jun 2003 10:06:51 +0200 Subject: [rt-users] Re: Problem creating Tickets from the commandline Message-ID: <20030620080651.GA9240@toolnine.argh.org> > Joerg Herbert wrote: > > I found that I also can't insert text when creating a Ticket via the > > commandline. > > > > the Output is > > No $EDITOR variable defined > > Ticket 8127 created in queue 'Test'. > > So, what happens if you define EDITOR in your environment? The Editor defined in $EDITOR is called. Even if I do "--source test-ticket", the Editor is called. Any help would be really great. -- Bye for now, Bis denne, Joerg From pdh at snapgear.com Fri Jun 20 04:20:26 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 20 Jun 2003 18:20:26 +1000 Subject: [rt-users] Re: Problem creating Tickets from the commandline In-Reply-To: <20030620080651.GA9240@toolnine.argh.org> References: <20030620080651.GA9240@toolnine.argh.org> Message-ID: <20030620082026.GA82045@dorfl.internal.moreton.com.au> Joerg Herbert wrote: > > So, what happens if you define EDITOR in your environment? > > The Editor defined in $EDITOR is called. Even if I do "--source > test-ticket", the Editor is called. Ah, so it does what it't supposed to? What am I missing? From lists at konfido.de Fri Jun 20 08:23:57 2003 From: lists at konfido.de (Matthias Juchem) Date: Fri, 20 Jun 2003 14:23:57 +0200 Subject: [rt-users] RT3 with PostgreSQL Message-ID: <200306201424.13445.lists@konfido.de> Hi there. Does RT3 work with PostgreSQL 7.3.x or with 7.2 only? Regards, Matthias -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 198 bytes Desc: signature URL: From ler at lerctr.org Fri Jun 20 08:32:41 2003 From: ler at lerctr.org (Larry Rosenman) Date: Fri, 20 Jun 2003 07:32:41 -0500 Subject: [rt-users] RT3 with PostgreSQL In-Reply-To: <200306201424.13445.lists@konfido.de> References: <200306201424.13445.lists@konfido.de> Message-ID: <45900000.1056112361@lerlaptop.lerctr.org> --On Friday, June 20, 2003 14:23:57 +0200 Matthias Juchem wrote: > Hi there. > > Does RT3 work with PostgreSQL 7.3.x or with 7.2 only? I'm using it successfully with 7.3.3. LER -- Larry Rosenman http://www.lerctr.org/~ler Phone: +1 972-414-9812 E-Mail: ler at lerctr.org US Mail: 1905 Steamboat Springs Drive, Garland, TX 75044-6749 From bulent.tatlidil at infotron.com.tr Fri Jun 20 09:40:58 2003 From: bulent.tatlidil at infotron.com.tr (Bulent Tatlidil) Date: Fri, 20 Jun 2003 16:40:58 +0300 Subject: [rt-users] apache Message-ID: <3EF30EEA.2000004@infotron.com.tr> Hi, I configured my apache.conf as mentioned in the installation manual but apache gives syntax error : "Invalid command 'PerlModule', perhaps mis-spelled or defined by a module not included in the server configuration" however apache starts an i can login my rt site correctly.. but this runs on a virtual host and i can not make apache a graceful restart. (apachectl graceful) it says : "configuration broken, ignoring restart" thanks.. -- Bulent Tatlidil -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 252 bytes Desc: not available URL: From ruediger.riediger at sun.com Fri Jun 20 10:06:14 2003 From: ruediger.riediger at sun.com (Ruediger Riediger) Date: Fri, 20 Jun 2003 16:06:14 +0200 Subject: [rt-users] RT::CurrentUser::HasSystemRight Unimplemented in HTML::Mason::Commands? In-Reply-To: <20030619181705.GS3971@fsck.com> References: <3EF0A061.3020700@sun.com> <20030618172809.GF3971@fsck.com> <3EF16C04.6080607@sun.com> <20030619181705.GS3971@fsck.com> Message-ID: <3EF314D6.9010405@sun.com> Hello Jesse, Jesse Vincent wrote: > Looking deeper, you're failing on a bogus API call in > local/html/Elements/Header. That's not code we ship. It sounds like > someone at Sun wrote code that doesn't conform to the API. Or is there > something weirder going on? you are completely correct. I had some files copied over for a "Sun look & feel" (colours, fonts, etc.) into the .../rt3/local/html/ file tree. These files had been developed by an Sun engineer based on what he thought to be RT3 beta [and therefore be compatible] but is RT 2.1.88. After removing the files, everything worked fine. Thanks for your help. Looks like I will need to develop the "look & feel" again for RT3. One think I am wondering about: we have several shell-scripts calling the RT command line interface. However, it seems to have been dropped from RT3. Is there any substitute? Thanks again, R?diger Riediger -- Dr. Ruediger Riediger Sun Microsystems GmbH NSG - SunCERT Komturstr. 18a mailto:Ruediger.Riediger at Sun.com D-12099 Berlin ------------------------------------------------------------------------ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ------------------------------------------------------------------------ PGP 2048RSA/0x2C5020E9 964C E189 0FF0 8882 2BAB 65E2 6912 1FF2 ------------------------------------------------------------------------ -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 540 bytes Desc: not available URL: From cdevers at cis.usouthal.edu Fri Jun 20 11:23:45 2003 From: cdevers at cis.usouthal.edu (Chris Devers) Date: Fri, 20 Jun 2003 11:23:45 -0400 (EDT) Subject: [rt-users] can't complete installation at mod_perl1/apache1 step on osx Message-ID: I'm trying to install RT3 on an OSX box, and can't get past the Apache / mod_perl setup step. I'm running: MacOSX 10.2.6 (build 6L60) Fink perl: 5.8.0 (<-- this is what I'm trying to use) system perl: stock 5.6.0 (<-- trying to leave untouched) Apache 1.3.27, as supplied by Apple mod_perl as supplied by Apple RT 3.0.2 The first installation phases went fine, but when I get to setting up the web interface things break down. The README file contains a sample block of Apache directives to use, and I have inserted this block with relevant changes (paths, urls, etc) into my httpd.conf. At this point, apachectl configtest breaks down with: [Fri Jun 20 10:59:31 2003] [error] Can't locate Locale/Maketext/Lexicon.pm in @INC (@INC contains: /usr/local/rt3/local/lib /usr/local/rt3/lib /sw/lib/perl5/5.6.0/darwin /sw/lib/perl5/5.6.0 /sw/lib/perl5/darwin /sw/lib/perl5 /System/Library/Perl/darwin /System/Library/Perl /Library/Perl/darwin /Library/Perl /Network/Library/Perl/darwin /Network/Library/Perl . /usr/ /usr/lib/perl) at /usr/local/rt3/lib/RT/I18N.pm line 34. BEGIN failed--compilation aborted at /usr/local/rt3/lib/RT/I18N.pm line 34. Compilation failed in require at /usr/local/rt3/lib/RT.pm line 29. BEGIN failed--compilation aborted at /usr/local/rt3/lib/RT.pm line 29. Compilation failed in require at /usr/local/rt3/bin/webmux.pl line 37. BEGIN failed--compilation aborted at /usr/local/rt3/bin/webmux.pl line 37. Compilation failed in require at (eval 5) line 1. But the library it's complaining about, Locale::Maketext::Lexicon, is available via Fink under /sw/lib/perl5/site_perl/5.8.0 -- and that seems to be part of the @INC array, right? So I cheat a little bit, and edit /usr/local/rt3/bin/webmux.pl so that this path shows up: use lib ("/usr/local/rt3/local/lib", "/usr/local/rt3/lib", "/sw/lib/perl5/site_perl/5.8.0"); And for good measure, I edit that file's shebang line to explicitly point to Perl5.8.0 under /sw/bin (it already pointed to /sw/bin/perl (which didn't seem incorrect), but now it points to /sw/bin/perl5.8.0, which seems like a sure bet). Then the error changes to this: [Fri Jun 20 11:22:24 2003] [error] Encode.pm compatibility layer for 5.006 not yet available. at /sw/lib/perl5/site_perl/5.8.0/Encode/compat.pm line 21. Compilation failed in require at /usr/local/rt3/lib/RT/I18N.pm line 39. BEGIN failed--compilation aborted at /usr/local/rt3/lib/RT/I18N.pm line 41. Compilation failed in require at /usr/local/rt3/lib/RT.pm line 29. BEGIN failed--compilation aborted at /usr/local/rt3/lib/RT.pm line 29. Compilation failed in require at /usr/local/rt3/bin/webmux.pl line 38. BEGIN failed--compilation aborted at /usr/local/rt3/bin/webmux.pl line 38. Compilation failed in require at (eval 5) line 1. So for some reason, Apple's Perl 5.6.0 & its libraries seem to be masking the newer stuff, and I can't get past this. Apologies if this has been discussed to death on the list already, I did check the archives and couldn't find any relevant material discussing the Encode.pm error above. If this has been discussed and someone can point me towards a URL where it was discussed, that would shut me up :) Yay "I can't install your software" questions... :) -- Chris Devers From jesse at bestpractical.com Fri Jun 20 11:51:40 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 20 Jun 2003 11:51:40 -0400 Subject: [rt-users] can't complete installation at mod_perl1/apache1 step on osx In-Reply-To: References: Message-ID: <20030620155140.GF3971@fsck.com> On Fri, Jun 20, 2003 at 11:23:45AM -0400, Chris Devers wrote: > I'm trying to install RT3 on an OSX box, and can't get past the Apache / > mod_perl setup step. I'm running: > > MacOSX 10.2.6 (build 6L60) > Fink perl: 5.8.0 (<-- this is what I'm trying to use) > system perl: stock 5.6.0 (<-- trying to leave untouched) > Apache 1.3.27, as supplied by Apple > mod_perl as supplied by Apple This is your problem. if you want to use a non-stock perl, you need to build a non-stock mod_perl to go with it. > RT 3.0.2 -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From cdevers at cis.usouthal.edu Fri Jun 20 11:55:51 2003 From: cdevers at cis.usouthal.edu (Chris Devers) Date: Fri, 20 Jun 2003 11:55:51 -0400 (EDT) Subject: [rt-users] can't complete installation at mod_perl1/apache1 step on osx Message-ID: On Fri, 20 Jun 2003, Jesse Vincent wrote: > On Fri, Jun 20, 2003 at 11:23:45AM -0400, Chris Devers wrote: > > I'm trying to install RT3 on an OSX box, and can't get past the Apache / > > mod_perl setup step. I'm running: > > > > MacOSX 10.2.6 (build 6L60) > > Fink perl: 5.8.0 (<-- this is what I'm trying to use) > > system perl: stock 5.6.0 (<-- trying to leave untouched) > > Apache 1.3.27, as supplied by Apple > > mod_perl as supplied by Apple > > This is your problem. if you want to use a non-stock perl, you need to > build a non-stock mod_perl to go with it. Ahh, okay, that makes a lot of sense. Thanks, I can take it from here then. -- Chris Devers cdevers@{boston.com,cis.usouthal.edu} From fox-rt_users at vulpes.net Fri Jun 20 13:04:20 2003 From: fox-rt_users at vulpes.net (Jeremy Doran) Date: 20 Jun 2003 10:04:20 -0700 Subject: [rt-users] IsRTAddress in RT3 In-Reply-To: <20030620021952.GC3971@fsck.com> References: <1056066164.24926.34.camel@pictus.engr.nominum.com> <20030620021952.GC3971@fsck.com> Message-ID: <1056128660.30459.5.camel@pictus.engr.nominum.com> On Thu, 2003-06-19 at 19:19, Jesse Vincent wrote: > > On Thu, Jun 19, 2003 at 04:42:44PM -0700, Jeremy Doran wrote: > > Is there no better way to do this in RT_SiteConfig.pm, or would I be > > better off just hacking the IsRTAddress sub directly in EmailParser.pm? > > no, you'd create an EmailParser_Local.pm file containing your own > IsRTAddress routine, per the perldoc of most, if not all of the core RT > classes. Whoops - my bad. I thought the *Local.pm's were just for the Overlays. I see that's not the case now. Is there any similar kind of 'local' customization for the HTML/mason templates? -- Jeremy Doran From ruediger.riediger at sun.com Fri Jun 20 14:17:46 2003 From: ruediger.riediger at sun.com (Ruediger Riediger) Date: Fri, 20 Jun 2003 20:17:46 +0200 Subject: [rt-users] RTFM + RTIR Message-ID: <3EF34FCA.7090900@sun.com> Hello RT users, hello Jesse, I now have installed sucessfully RT 3.0.3rc2 (thanks again to Jesse), and successfully installed RT-IR 1.0 D96-C107 on top of it. I noted that the ACL setup is broken (needed to add them manually), but this was no problem. I already send notice to the mailing list. However, when installing RT-FM 2.0 D54-C63 on top of it (FAQs to send are a nice thing to have), I lost the RTIR menu entry in the "RT at a glance" screen [first one after login]. Only RTFM is listed. Whole RTIR is still there (just enter /RTIR/index.html for URL), but the menu item is gone. So far, I have no clue how to bring it back. I think it has to do with RTFM being installed in rt3/share/html and RTIR in rt3/local/html, but I don't know RT3 well enough (yet) to understand it. Any ideas? Thanks in advance, R?diger Riediger -- Dr. Ruediger Riediger Sun Microsystems GmbH NSG - SunCERT Komturstr. 18a mailto:Ruediger.Riediger at Sun.com D-12099 Berlin ------------------------------------------------------------------------ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ------------------------------------------------------------------------ PGP 2048RSA/0x2C5020E9 964C E189 0FF0 8882 2BAB 65E2 6912 1FF2 ------------------------------------------------------------------------ -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 540 bytes Desc: not available URL: From richard at aosoft.com Fri Jun 20 14:41:23 2003 From: richard at aosoft.com (Richard Asp - richard) Date: Fri, 20 Jun 2003 11:41:23 -0700 Subject: [rt-users] Accessing Users Created without a password Message-ID: <07db01c3375b$8ddf5040$65a8a8c0@Richards> Hi I have a test installation of RT 3.0.2 running now on my system. Everything seems to work just fine EXCEPT that I cannot change a user from non-Privileged to Privileged as SuperUser! I try Configuration -> Select User -> User is name and even check the box to "Include disabled users in search" and still just list the Privileged users. The non-Privileged uses don't get listed so I can make changes on their rights etc. I know the user is in the database because I cannot add a new user with the same user name or email address. I have been through the documentation but I can't find out how to access these users. What am I missing? Thanks For your help. Richard -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Fri Jun 20 15:36:24 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 20 Jun 2003 15:36:24 -0400 Subject: [rt-users] RTFM + RTIR In-Reply-To: <3EF34FCA.7090900@sun.com> References: <3EF34FCA.7090900@sun.com> Message-ID: <20030620193624.GJ3971@fsck.com> [These are not the droids you're looking for. Please go about your business. More details on the mysterious RTIR project will be announced next week at the FIRST conference (www.first.org) in Ottawa ] On Fri, Jun 20, 2003 at 08:17:46PM +0200, Ruediger Riediger wrote: > Hello RT users, hello Jesse, > > I now have installed sucessfully RT 3.0.3rc2 (thanks again to Jesse), > and successfully installed RT-IR 1.0 D96-C107 on top of it. > > I noted that the ACL setup is broken (needed to add them manually), but > this was no problem. I already send notice to the mailing list. Thanks for the heads up. Public bug tracking for RTIR will be available shortly. > However, when installing RT-FM 2.0 D54-C63 on top of it (FAQs to send > are a nice thing to have), I lost the RTIR menu entry in the "RT at a > glance" screen [first one after login]. Only RTFM is listed. I believe it's a very minor thing. The callbacks both tools use to add themselves to the main menu use the same internal identifier for the callback. I expect to release an RTFM 2.0 release candidate sometime in the next week, along with an RTIR public beta. The problem should be fixed by then. > Whole RTIR is still there (just enter /RTIR/index.html for URL), but the > > -- > Dr. Ruediger Riediger Sun Microsystems GmbH > NSG - SunCERT Komturstr. 18a > mailto:Ruediger.Riediger at Sun.com D-12099 Berlin -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From chrisstolfi at aol.com Fri Jun 20 17:15:56 2003 From: chrisstolfi at aol.com (Christopher Stolfi) Date: Fri, 20 Jun 2003 17:15:56 -0400 (EDT) Subject: [rt-users] Problem changing passwords in 3.0.2 Message-ID: <3EF3798C.3040900@aol.com> An HTML attachment was scrubbed... URL: From Chris_Kochan at nidek.com Fri Jun 20 17:54:58 2003 From: Chris_Kochan at nidek.com (Chris_Kochan at nidek.com) Date: Fri, 20 Jun 2003 14:54:58 -0700 Subject: [rt-users] Customized Subject line Message-ID: Good afternoon, I'm trying to find a way to get a ticket subject which is muxed together from three custom fields on Ticket/Create.html. I'll try to explain. Right now I fill out the subject line as "Problem - Product - Customer". i.e. "Error 23 - Widget2000 - John Doe". What I'd like to have is instead of the subject line, that I have three other fields labeled "Problem", "Product", and "Customer". The contents of these three fields would be mixed together to create the ticket's subject. Unfortunately, my perl/HTML scripting skills are rather crude, so my attempts so far to implement this have meet with dismal failure. I can create the fields I need in the HTML, but I have no idea how to properly script it so the contents of the said fields become the subject line. A very simple (and wrong) idea to illustrate would be: $Subject = "$Problem - $Product - $Customer" If anyone could provide an pointer/example on how to accomplish this, It'd be appreciated. I'm running RT version 2.0.15 on RedHat 8 Thank you - Chris From jgedeon at qualcomm.com Fri Jun 20 19:06:36 2003 From: jgedeon at qualcomm.com (John Gedeon) Date: Fri, 20 Jun 2003 16:06:36 -0700 Subject: [rt-users] OnOwnerChange Message-ID: <5.1.0.14.2.20030620160455.038839e8@unixmail.qualcomm.com> I downloaded and installed the OnOwnerChange scrip and was testing it but no email is sent. I load a ticket and steal it no email is sent, I assign one that is created to someone other than nobody and no email is sent. (I do this as a test user so that I will get emails). Where else should I look I added the scrip (I am using rt 2.0.15) -- <>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge him, and he will make your paths straight." From autrijus at autrijus.org Sat Jun 21 10:17:58 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Sat, 21 Jun 2003 22:17:58 +0800 Subject: [rt-users] New First-Class Ticket Field In-Reply-To: <20030619103055.2687.h000.c015.wm@mail.jasi.com.criticalpath.net> References: <20030619103055.2687.h000.c015.wm@mail.jasi.com.criticalpath.net> Message-ID: <20030621141758.GA3601@not.autrijus.org> On Thu, Jun 19, 2003 at 10:30:55AM -0700, Matthew Meyer wrote: > under lib/RT to take care of this new field, without > screwing up any auto-generated files or anything like > that. Has anyone done something like this and would > like to give me a brief overview ? Thanks for sharing. I think the only thing you need is to put a new _ClassAccessible in Ticket_Local.pm that has the field you wanted. You may even do something like BEGIN { our $old_accessible = _ClassAccessible() }; sub _ClassAccessible { return { %$old_accessible, CallTimeTaken => { 'read' => 1, 'write' => 1 }, }; } With Perl 5.6.1, s/our/use vars/. Thanks, /Autrijus/ -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 187 bytes Desc: not available URL: From chuff at kazootek.com Sat Jun 21 14:18:00 2003 From: chuff at kazootek.com (Chris Huff) Date: Sat, 21 Jun 2003 11:18:00 -0700 Subject: [rt-users] RT dump conversion script and canned responses Message-ID: Hi guys, I have two quick questions. I have to upgrade soon ( just to keep up to date, im happy with my RT install ). I looked everywhere and I cant find the upgrade scripts? 2.0.15 --> 3.0.2 also , i need to have the "canned reponses / stock answers" feature, is that included in rt3? Sorry if this stuff has been answered ad nauseum, i looked around but couldnt find any answers. Thanks --CH From cz at gocept.com Sat Jun 21 14:42:17 2003 From: cz at gocept.com (Christian Zagrodnick) Date: 21 Jun 2003 20:42:17 +0200 Subject: [rt-users] RT3 with PostgreSQL In-Reply-To: <200306201424.13445.lists@konfido.de> References: <200306201424.13445.lists@konfido.de> Message-ID: <1056220936.668.0.camel@lrrr.whq.gocept.com> Only with 7.3 actually. On Fri, 2003-06-20 at 14:23, Matthias Juchem wrote: > Hi there. > > Does RT3 work with PostgreSQL 7.3.x or with 7.2 only? > > Regards, > Matthias -- Christian Zagrodnick gocept gmbh & co. kg - schalaunische strasse 6 - 06366 koethen/anhalt fon. +49 3496 3099112, +49 179 1463644 fax. +49 3496 3099118 -------------- next part -------------- A non-text attachment was scrubbed... Name: signature.asc Type: application/pgp-signature Size: 186 bytes Desc: This is a digitally signed message part URL: From pdh at snapgear.com Mon Jun 23 02:04:26 2003 From: pdh at snapgear.com (Phil Homewood) Date: Mon, 23 Jun 2003 16:04:26 +1000 Subject: [rt-users] apache In-Reply-To: <3EF30EEA.2000004@infotron.com.tr> References: <3EF30EEA.2000004@infotron.com.tr> Message-ID: <20030623060426.GL594@luggage> Bulent Tatlidil wrote: > I configured my apache.conf as mentioned in the > installation manual but apache gives syntax error : > "Invalid command 'PerlModule', perhaps mis-spelled or defined by a > module not included in the server configuration" > however apache starts an i can login my rt site correctly.. Post relevant bits of your apache config? Are you trying to use mod_perl or fastcgi? > but this runs on a virtual host and i can not make apache a graceful > restart. > (apachectl graceful) it says : "configuration broken, ignoring restart" > thanks.. "graceful" restart is all but guaranteed not to work if you're using RT under mod_perl. Stop and start the server instead. However, the "Invalid command 'PerlModule'" bit makes me think you might not be using mod_perl? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From gerald.fehringer at openadvice.de Mon Jun 23 08:39:57 2003 From: gerald.fehringer at openadvice.de (Gerald Fehringer) Date: Mon, 23 Jun 2003 14:39:57 +0200 Subject: [rt-users] mailgate https is broken ? Message-ID: <200306231439.57127.gerald.fehringer@openadvice.de> hi, updated today to release 3.0.3, all the sudden mailgate https is not working anymore ? (YES, i have Net:SSLeay installed !) (temporary failure. Command output: An Error Occurred ================= 501 Protocol scheme 'https' is not supported ) thanks geri From richard at aosoft.com Mon Jun 23 11:17:23 2003 From: richard at aosoft.com (Richard Asp - richard) Date: Mon, 23 Jun 2003 08:17:23 -0700 Subject: [rt-users] How do I add a password to a Non-Privileged user? Message-ID: <008101c3399a$8caf6e80$65a8a8c0@Richards> I have a test installation of RT 3.0.2 running now on my system. Everything seems to work just fine EXCEPT that I cannot change a user from non-Privileged to Privileged as SuperUser! I try Configuration -> Select User -> User is name -> then click GO. Even if I check the box to "Include disabled users in search" and still just list the Privileged users. The non-Privileged uses don't get listed so I can make changes on their rights etc. I know the user is in the database because I cannot add a new user with the same user name or email address. I have been through the documentation but I can't find out how to access these users. What am I missing? Thanks For your help. Richard -------------- next part -------------- An HTML attachment was scrubbed... URL: From mbaker at colltech.com Mon Jun 23 12:08:04 2003 From: mbaker at colltech.com (Michael S. Baker) Date: Mon, 23 Jun 2003 12:08:04 -0400 Subject: [rt-users] How do I add a password to a Non-Privileged user? In-Reply-To: <008101c3399a$8caf6e80$65a8a8c0@Richards> References: <008101c3399a$8caf6e80$65a8a8c0@Richards> Message-ID: <3EF725E4.3080908@colltech.com> Richard Asp - richard wrote: > I have a test installation of RT 3.0.2 running now on my system. > Everything seems to work just fine EXCEPT that I cannot change a user > from non-Privileged to Privileged as SuperUser! I try Configuration > -> Select User -> User is /_name_/ -> then click GO. Even if I check > the box to "Include disabled users in search" and still just list the > Privileged users. The non-Privileged uses don't get listed so I can > make changes on their rights etc. > > I know the user is in the database because I cannot add a new user > with the same user name or email address. I have been through the > documentation but I can't find out how to access these users. What am > I missing? You have to actually search for the non-privilaged users with the form presented on the select users page, non-privilaged users do not display by default. The non-privilaged users that match your search will be listed below the search fields and button, totally seperated from the privilaged user display area. Michael From jgedeon at qualcomm.com Mon Jun 23 13:41:39 2003 From: jgedeon at qualcomm.com (John Gedeon) Date: Mon, 23 Jun 2003 10:41:39 -0700 Subject: [rt-users] RT Search works wierd? Message-ID: <5.1.0.14.2.20030623103911.03d60c28@unixmail.qualcomm.com> I have rt2.0.15 running. and I have a queue which has a type keywordselect and a status keywordselect (needed more detailed statuses) When I select != Done from the status keyword all the tickets that are not marked done show up. I then proceed to add == Change for the type keywordselect and I get more tickets than I had before instead of less. Why is that? How do I fix it. John -- <>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge him, and he will make your paths straight." From cgibbons at du.edu Mon Jun 23 17:11:33 2003 From: cgibbons at du.edu (Carl Gibbons) Date: Mon, 23 Jun 2003 15:11:33 -0600 Subject: [rt-users] Installing prerequisite perl modules Message-ID: <3EF76D05.7060702@du.edu> Looking through the list archives, I see that many have problems installing the Apache::Request module for RT. Why is this? Perhaps libapreq is a fragile block in RT's foundation? At any rate, here's the context for my problem with it: RedHat Enterprise Server ES 2.1 Perl 5.6.1 PostgreSQL 7.3.3 Apache httpd 1.3.27, mod_perl 1.27 RT 3.0.2 The only thing still missing: # sbin/rt-test-dependencies --with-postgresql --with-modperl1 | grep MISS Apache::Request ...MISSING Tried downloading and installing libapreq-1.2 with and without cpan; "make test" always fails with same result: ... /usr/local/apache/bin/httpd -X -d /root/libapreq-1.2/t -f /root/libapreq-1.2/t/conf/httpd.conf -DAPACHE1 using Apache/1.3.27 waiting for server to start: . waiting for server to start: ok (waited 0 secs) server localhost.localdomain:8529 started apreq/big_input....FAILED tests 1-21 Failed 21/21 tests, 0.00% okay apreq/cookie.......FAILED test 1 Failed 1/1 tests, 0.00% okay apreq/inherit......FAILED test 1 Failed 1/1 tests, 0.00% okay apreq/request......FAILED tests 1-2 Failed 2/2 tests, 0.00% okay Failed Test Stat Wstat Total Fail Failed List of Failed ------------------------------------------------------------------------------- apreq/big_input.t 21 21 100.00% 1-21 apreq/cookie.t 1 1 100.00% 1 apreq/inherit.t 1 1 100.00% 1 apreq/request.t 2 2 100.00% 1-2 *** server localhost.localdomain:8529 shutdown !!! error running tests (please examine t/logs/error_log) make: *** [run_tests] Error 1 Help? - Carl From nic at spritesoftware.com Tue Jun 24 00:05:00 2003 From: nic at spritesoftware.com (Nic Strong) Date: Tue, 24 Jun 2003 16:05:00 +1200 Subject: [rt-users] Email gateway problems Message-ID: <009601c33a05$c83638b0$6900a8c0@WILMA> Hi, We are having trouble with our RT install here. When ever anybody sends mail with characters greater than 127 ascii in the body (Notes seems good at doing this!) the ticket coming into RT is completely empty. Also if a mime text attachment contains these unprintable characters it is truncated. If i manually feed the mail with rt-mailgate I get the following error (repeated for every 8bit char). Malformed UTF-8 character (unexpected continuation byte 0xa0, with no preceding start byte) in substitution iterator at /usr/lib/perl5/vendor_perl/5.8.0/URI/_query.pm line 38, <> chunk 1. I have played around with the EmailInputEncodings array with no luck ? Is there anyway of getting these mails into rt or will I have to pipe them through a filter from procmail ? Cheers, Nic Strong -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/x-pkcs7-signature Size: 3785 bytes Desc: not available URL: From jesse at bestpractical.com Tue Jun 24 00:18:13 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 24 Jun 2003 00:18:13 -0400 Subject: [rt-users] Email gateway problems In-Reply-To: <009601c33a05$c83638b0$6900a8c0@WILMA> References: <009601c33a05$c83638b0$6900a8c0@WILMA> Message-ID: <20030624041813.GG3971@fsck.com> Does this still happen with RT 3.0.3? (available, but not yet announced. That will happen within a few hours.) On Tue, Jun 24, 2003 at 04:05:00PM +1200, Nic Strong wrote: > Hi, > > We are having trouble with our RT install here. When ever anybody sends > mail with characters greater than 127 ascii in the body (Notes seems > good at doing this!) the ticket coming into RT is completely empty. Also > if a mime text attachment contains these unprintable characters it is > truncated. > > If i manually feed the mail with rt-mailgate I get the following error > (repeated for every 8bit char). > > Malformed UTF-8 character (unexpected continuation byte 0xa0, with no > preceding start byte) in substitution iterator at > /usr/lib/perl5/vendor_perl/5.8.0/URI/_query.pm line 38, <> chunk 1. > > I have played around with the EmailInputEncodings array with no luck ? > Is there anyway of getting these mails into rt or will I have to pipe > them through a filter from procmail ? > > > Cheers, > Nic Strong -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From pdh at snapgear.com Tue Jun 24 00:19:56 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 24 Jun 2003 14:19:56 +1000 Subject: [rt-users] Email gateway problems In-Reply-To: <009601c33a05$c83638b0$6900a8c0@WILMA> References: <009601c33a05$c83638b0$6900a8c0@WILMA> Message-ID: <20030624041956.GI650@luggage> Nic Strong wrote: > We are having trouble with our RT install here. When ever anybody sends > mail with characters greater than 127 ascii in the body (Notes seems > good at doing this!) the ticket coming into RT is completely empty. Also > if a mime text attachment contains these unprintable characters it is > truncated. You didn't mention what version of RT you are using. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From jesse at bestpractical.com Tue Jun 24 02:19:52 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 24 Jun 2003 02:19:52 -0400 Subject: [rt-users] [rt-announce] Announcing RT 3.0.3 Message-ID: <20030624061952.GM3971@fsck.com> I'm pleased to announce RT 3.0.3. This new version includes dozens of enhancements and corrections to RT 3.0.2, which has been available since late May. Highlights include significantly enhanced support for non-ascii character sets, much more robust handling of bogus input data and massive performance improvements for some configurations. A changelog listing updates since 3.0.2 is attached to this message. This release is immediately available from: http://fsck.com/pub/rt/release/rt-3-0-3.tar.gz This release promises to be the fastest and most stable release of RT 3.0 to date and I look forward to user feedback. Best, Jesse Vincent Best Practical Solutions, LLC Changes: 83 56 merge from ourinternet; one CreateTickets fix and some utf8 updates 85 57 Robert's updated search stuff 86 58 Fix for #2602 - make test fails on _Config.pm 87 59 Including norwegian bokmal translation 14 60 #2539: Re: [rt-users] unexpected usage: change sort order with column headers in search window 88 61 Fix to honor '$LogDir' for LogToFile 89 62 #2603: /opt/rt3/share/doc should not be a file. 90 63 Merging utf8 fixes from autrijus tang 91 64 Fixing an upgrade bug from 3.0.2->3.0.3 92 65 MIME::Words encoding fixes for mail sending 93 66 Additional work on the SQLite port 95 67 Merge from ourinternet: UTF8 fixes; more configurable apache sessions; 96 68 ACL HasRight system replaced with an algorithm that does more looking ahead 97 69 A fix to Tickets_Overlay.pm to make the 'Count' methods actually do a count, not a full SELECT 98 70 Further UTF8-fixed from autrijus 100 72 update layout fix 101 73 #2662 Fixing an overly restrictive ACL check on group creation 102 74 #2657 Web UI Scrip creation bug 103 75 #2652 - de.po updates 105 76 #2658 Cosmetic issue with Scrip menu listing 106 77 fix for FastCGI and SpeedyCGI setgidness with weird environments 107 78 Continued performance improvements for caching 108 79 Log path enhancment to deal more gracefully with absolutely specified logfile paths 109 80 CF defaults; fix Starts set 110 81 ACL cache made postgres safe 112 83 #2678 Fixing crit messages in RT::User 117 86 pass title to Header 116 87 Better testing for internationalization of outoging messages; slight refactoring to SendEmail to be more testable; added missing deps to EmailParser 118 88 fix a misspelled right in Queue.pm (#2686) 119 89 #2721 - 'id' attribute had mixed casing. this bothers certain databases (Sybase) 120 90 Header & Logout take URL 121 91 Fixes for: Bogus message headers containing high-bit characters; database handle reconnections; postgres test suite failures 123 92 support group & queue acl setting from rt-setup-database 125 93 add TakeTicket, StealTicket rights 129 96 Various fixes from a pull-up of the ourinternet branch 128 97 #2605 - SpamAssassin Filter returns the wrong codes on success/failure 127 98 Fixes the cascading style sheet to properly reference message bodies 130 99 Attempting to be smarter about guessing encodings for outgoing mail 131 100 Fixing search navigation links (they were made to disappear) 133 102 On postgres, RT didn't previously cope well with multipart messages including non-plain parts containing non-ascii 135 103 Efficiency tweaks for WhoHaveRight 137 105 #2813 Duplicate tickets created at the same time could cause a user creation race condition 138 106 Importing minor bugfixes from ourinternet 139 107 #2816 new callback to ShowLinks 150 108 #2799: Display URIs instead of HREFs in ticket display 151 109 #2797 Clean up automatich chmodding on installation 152 110 ShowRequestor takes path 153 111 SystemInternal group ACLs in setup 155 112 Better encoding and error checking for message headers 156 113 better handle notification messages containing only text/html content. 158 115 More I18N fixes from ourinternet 160 117 Another shot at the header encoding fix 161 118 Mitya's failing processing of html email 165 121 Better handling of malformed email messages 167 123 #2850 - With some configurations, users could not create new tickets with 'new' requestors 168 124 Scrip data updates weren't propagating to parent Ticket objects; -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. _______________________________________________ rt-announce mailing list rt-announce at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-announce From mag at caravan.ru Tue Jun 24 04:59:03 2003 From: mag at caravan.ru (Alexey G Misurenko) Date: Tue, 24 Jun 2003 12:59:03 +0400 Subject: [rt-users] Message to different queue Message-ID: <20030624125903.3e4b53fe.mag@caravan.ru> Hello! Sorry I miss documation charaper, but did any body know solution for next situation. For expale our rt3 instalation will (currently rt2) be used for proccess noc and abuse e-mail. Emails to noc will be placef to queue named NOC, and emails to abuse will be placed to queue named ABUSE. Sime times message is sended by requester to both email address (by two email in 'To:' field or with 'To:' and 'CC:'), and by default rt3 place it to two queue. I try find way to place messages like above to only one queue. p.s. sorry for my badly english. -- WBR, Alexey G Misurenko ( MAG-RIPE | MMAGG-RIPN ) CTO of Caravan ISP Phone: +7 095 3632252 From pape-rt at inf.fu-berlin.de Tue Jun 24 10:26:40 2003 From: pape-rt at inf.fu-berlin.de (Dirk Pape) Date: Tue, 24 Jun 2003 16:26:40 +0200 Subject: [rt-users] rt 3.0.3 small bug: result window when changig cf-value Message-ID: <2147483647.1056472000@eremix> Hello, We have a global custom field "if resolved" of type singleSelect which has values "archive", helpdesk" or "trash". If a Ticket has this custom field set to one of the values and an admin changes the value of the cf then in the results part of the window we see: * if resolved archive changed to helpdesk * Custom field value archive could not be found for custom field if resolved the latter is not true and misleading. There is no functional error but only a wrong error message. Thanks, Dirk. From rt at brisksolutions.com Tue Jun 24 11:02:16 2003 From: rt at brisksolutions.com (rt at brisksolutions.com) Date: Tue, 24 Jun 2003 11:02:16 -0400 Subject: [rt-users] configuration question Message-ID: <1056466936.3ef867f829fc5@mail.brisksolutions.com> Hi: I am trying to figure out how to do the following and any help will be greatly appreciated. When someone sends an email the first time to RT, his account is automatically created with *NO-PASSWORD* in RT database. Instead of this, I like his account be created with a RANDOM password and then the password be sent to the requestor of the email automatically. I see there is a "ResetPassword" function in 'lib/RT/User_Overlay.pm' but can't seems to figure out how to get that working. Also I read something about RT_ResetPassword Global template but can't seems to find that either. Any help or tips? Thanks in advance. Hammad From lieven.tomme at aquanta.com Tue Jun 24 11:06:36 2003 From: lieven.tomme at aquanta.com (Lieven Tomme) Date: Tue, 24 Jun 2003 17:06:36 +0200 Subject: [rt-users] RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3) Message-ID: <26E88279F15AB844B59F28372ECDA2F9148BCA@watergate.hydrogen.aquanta.com> Hi all, Hi Jesse, Since the problem below had already been fixed in the repository, I expected it to be solved by installing RT-3-0-3. However, I still cannot add a single user. I'm faced with the following error upon trying to add a new user : error: RT::User::crit Unimplemented in RT::User. (/opt/rt3/lib/RT/User_Overlay.pm line 296) context: ... 277: } 278: 279: # All errors returned from this routine will be in exception form. 280: local $SIG{'__DIE__'} = sub { 281: rethrow_exception( $_[0] ); 282: }; 283: 284: # 285: # $m is a dynamically scoped global containing this ... code stack: /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:281 /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm:457 /opt/rt3/lib/RT/User_Overlay.pm:296 /opt/rt3/share/html/Admin/Users/Modify.html:219 /opt/rt3/share/html/autohandler:158 Your help is appreciated. Kind regards, Lieven. > -----Original Message----- > From: Jesse Vincent [mailto:jesse at bestpractical.com] > Sent: dinsdag 3 juni 2003 18:58 > To: Lieven Tomme > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] RT::User::crit Unimplemented in > RT::User (persistent problem encountered in RT3) > > > It was a known issue that's already fixed in the repository. > (and was answered on rt-users yesterday) > > > On Tue, Jun 03, 2003 at 04:28:01PM +0200, Lieven Tomme wrote: > > Hello, > > Since I posted this, I didn't get wiser wrestling through > many posts, > > and I > > am still facing the error specified further on, upon > creating any user in > > RT 3.0.2. > > FYI, I am running Red Hat 9, Perl 5.8.0, RT 3.0.2, Postfix > 1.1.11, Apache > > 1.3.27 (httpd is running on a port > 80), to mention the core stuff. > > Calling out for help, help help... > > Thank you in advance, > > > > Lieven > > > > > > > > System error > > > > error: RT::User::crit Unimplemented in RT::User. > > (/opt/rt3/lib/RT/User_Overlay.pm line 296) > > > > context: ... > > 277: } > > 278: > > 279: # All errors returned from this routine will be in exception > > form. > > 280: local $SIG{'__DIE__'} = sub { > > 281: rethrow_exception( $_[0] ); > > 282: }; > > 283: > > 284: # > > 285: # $m is a dynamically scoped global containing this > > ... > > > > code stack: > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:281 > > /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm:458 > > /opt/rt3/lib/RT/User_Overlay.pm:296 > > /opt/rt3/share/html/Admin/Users/Modify.html:219 > > /opt/rt3/share/html/autohandler:158 > > > > raw error <...snip...> From jesse at bestpractical.com Tue Jun 24 11:09:49 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 24 Jun 2003 11:09:49 -0400 Subject: [rt-users] RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3) In-Reply-To: <26E88279F15AB844B59F28372ECDA2F9148BCA@watergate.hydrogen.aquanta.com> References: <26E88279F15AB844B59F28372ECDA2F9148BCA@watergate.hydrogen.aquanta.com> Message-ID: <20030624150949.GO3971@fsck.com> On Tue, Jun 24, 2003 at 05:06:36PM +0200, Lieven Tomme wrote: > Hi all, Hi Jesse, > > Since the problem below had already been fixed in the repository, I > expected it to be solved by installing RT-3-0-3. > However, I still cannot add a single user. I'm faced with the following > error upon trying to add a new user : > > error: RT::User::crit Unimplemented in RT::User. > (/opt/rt3/lib/RT/User_Overlay.pm line 296) > Sounds like you haven't stopped and started apache properly. -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From philip.reynolds at rfc-networks.ie Tue Jun 24 12:37:33 2003 From: philip.reynolds at rfc-networks.ie (Philip Reynolds) Date: Tue, 24 Jun 2003 16:37:33 +0000 Subject: [rt-users] RT3 Problem: Apache2 + mod_perl. webmux.pl problem Message-ID: <20030624163733.GC5969@rfc-networks.ie> Hi, I've got a problem with RT 3.0.2. I'm using it with Apache 2.0.46 and mod_perl 1.99 Using PerlRequire /usr/local/rt3/bin/webmux.pl Is giving me errors when I start Apache. I'll paste a more detailed explanation of configuration parameters below. brassy# apachectl start [Tue Jun 24 16:27:42 2003] [error] Global $r object is not available. Set: PerlOptions +GlobalRequest in httpd.conf at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 573. Compilation failed in require at (eval 7) line 1. [Tue Jun 24 16:27:42 2003] [error] Can't load Perl file: /usr/local/rt3/bin/webmux.pl for server brassy.rfc-networks.ie:0, exiting... I've tried setting PerlOptions +GlobalRequest in various places (possibly everywhere) and didn't get much help. Googling didn't help much either, so perhaps someone can help me diagnose the problem. The pertinent VirtualHost directive is as follows: DocumentRoot /usr/local/rt3/share/html/ # this line applies to Apache2+mod_perl2 only PerlModule Apache2 Apache::compat PerlModule Apache::DBI PerlRequire /usr/local/rt3/bin/webmux.pl # this section applies to Apache2+mod_perl2 only SetHandler perl-script PerlHandler RT::Mason SetHandler perl-script PerlHandler RT::Mason SetHandler perl-script PerlHandler RT::Mason After taking a quick look at the code, I don't think that any options I've set in RT_SiteConfig.pm are effecting this at all, but I'll mail that if someone thinks it would help. HTML::Mason version 1.19. The strange thing is that $r doesn't seem to be a global object I've pasted some of the relevant code from HTML::Mason in case this helps anyone either. I have a strange feeling this belongs more on rt-devel, but I thought I'd try here first. ----------------------------8<----------------------------- sub new { my $class = shift; # Get $r off end of params if its there my $r; $r = pop() if @_ % 2; my %params = @_; my %defaults; $defaults{request_class} = 'HTML::Mason::Request::ApacheHandler' unless exists $params{request}; $defaults{resolver_class} = 'HTML::Mason::Resolver::File::ApacheHandler' unless exists $params{resolver}; my $allowed_params = $class->allowed_params(%defaults, %params); if ( exists $allowed_params->{comp_root} and ## Line 573 my $req = $r || Apache->request ) ## Line 574 { ---------------------------->8----------------------------- Regards, -- Philip Reynolds | RFC Networks Ltd. philip.reynolds at rfc-networks.ie | +353 (0)1 8832063 http://people.rfc-networks.ie/~phil | www.rfc-networks.ie From danilche at cs.umass.edu Tue Jun 24 14:03:42 2003 From: danilche at cs.umass.edu (Victor Danilchenko) Date: Tue, 24 Jun 2003 14:03:42 -0400 (EDT) Subject: [rt-users] RT classes documentation Message-ID: Hi, is there any such? Any place that would provide some documentation for RT classes and relationships -- list properties, methods, inheritances, etc? I find myself in frequent need of such information due to having to customize our RT installation. Anyone know of anything of this sort? Thanks. -- | Victor Danilchenko | When in danger or in doubt, | | danilche at cs.umass.edu | run in circles, scream, and shout. | | CSCF | 5-4231 | Robert Heinlein | From mat at mat.cc Tue Jun 24 15:17:57 2003 From: mat at mat.cc (Mathieu Arnold) Date: Tue, 24 Jun 2003 21:17:57 +0200 Subject: [rt-users] RT classes documentation In-Reply-To: References: Message-ID: <81833734.1056489477@sauron.in.mat.cc> +-Le 24/06/2003 14:03 -0400, Victor Danilchenko ?crivait : | Hi, | is there any such? Any place that would provide some | documentation for RT classes and relationships -- list properties, | methods, inheritances, etc? I find myself in frequent need of such | information due to having to customize our RT installation. Anyone know | of anything of this sort? Most of the time, perldoc File.pm is enough. -- Mathieu Arnold From shaheen at csoft.net Tue Jun 24 16:19:53 2003 From: shaheen at csoft.net (shaheen at csoft.net) Date: Tue, 24 Jun 2003 16:19:53 -0400 Subject: [rt-users] rt @ oosc Message-ID: <20030624201953.GC26384@csoft.net> The talk below looks rather interesting. Alas, I cannot attend. Is anyone who is going willing to post notes to the group? Rob/Jesse will your presentations be online somewhere? Regards, Shaheen 7 July 2003 - Portland, OR USA O'Reilly Open Source Conference http://conferences.oreillynet.com/cs/os2003/view/e_sess/3872 Jesse and Robert Spier will be presenting an in-depth tutorial on how to customize and extend RT. This tutorial takes you on a roller coaster ride through many of RT's nooks and crannies, showing you how you can extend and embrace it--whatever your needs may be. Everything from "Enterprise Class Trouble Ticketing" (and what that means) down to personal grocery lists will be covered, with side trips into the land of alternate user interfaces and report generation. (3 hours) -- ------------------------------------------------- Shaheen M. Beg shaheen at csoft.net From rspier at pobox.com Tue Jun 24 16:39:51 2003 From: rspier at pobox.com (Robert Spier) Date: Tue, 24 Jun 2003 13:39:51 -0700 Subject: [rt-users] rt @ oscon In-Reply-To: <20030624201953.GC26384@csoft.net> References: <20030624201953.GC26384@csoft.net> Message-ID: At Tue, 24 Jun 2003 16:19:53 -0400, shaheen at csoft.net wrote: > The talk below looks rather interesting. Alas, I cannot attend. Is > anyone who is going willing to post notes to the group? It is going to be a good talk. We're covering all sorts of interesting stuff that you really want to know to get into customizing RT. It's a good overview of how the whole system fits together and how to start adapting it to your organization's needs. We cover reporting, writing extensions, and large customization/integrations like RTFM. It's got everything from simply changing the colors to totally reshaping the UI. And even though its only two weeks away, you can still sign up. (And, if you sign up for two tutorials, you get two free. Plus, there are a whole bunch of discounts that may apply to you.) This conference is a wonderful opportunity to meet lots of members of the Open Source community (from Jesse and myself to Larry Wall and Guido Van Rossum), see some great speakers, see some highlights from the upcoming Two Towers film (probably) and learn lots and lots of things. I highly recommend attending, if you can. -R (p.s. Are you the same Shaheen Beg I knew in Philadelphia?) From lieven.tomme at aquanta.com Tue Jun 24 17:29:26 2003 From: lieven.tomme at aquanta.com (Lieven Tomme) Date: Tue, 24 Jun 2003 23:29:26 +0200 Subject: [rt-users] RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3) Message-ID: <26E88279F15AB844B59F28372ECDA2F917CD9B@watergate.hydrogen.aquanta.com> Euh... for the binary resulting from compiling the 1.3.27 tarball, performing a '/usr/local/apache/bin/apachectl stop', followed by verifying that no more httpd processes are running, and a doing a '/usr/local/apache/bin/apachectl start' should do the job, IMHO. This is exactly what I did, not knowing what's left to do right now... Thanks for commenting in advance. Lieven -----Oorspronkelijk bericht----- Van: Jesse Vincent [mailto:jesse at bestpractical.com] Verzonden: di 24/06/2003 17:09 Aan: Lieven Tomme CC: rt-users at lists.fsck.com Onderwerp: Re: [rt-users] RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3) On Tue, Jun 24, 2003 at 05:06:36PM +0200, Lieven Tomme wrote: > Hi all, Hi Jesse, > > Since the problem below had already been fixed in the repository, I > expected it to be solved by installing RT-3-0-3. > However, I still cannot add a single user. I'm faced with the following > error upon trying to add a new user : > > error: RT::User::crit Unimplemented in RT::User. > (/opt/rt3/lib/RT/User_Overlay.pm line 296) > Sounds like you haven't stopped and started apache properly. -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. -------------- next part -------------- An HTML attachment was scrubbed... URL: From philip.reynolds at rfc-networks.ie Tue Jun 24 17:49:02 2003 From: philip.reynolds at rfc-networks.ie (Philip Reynolds) Date: Tue, 24 Jun 2003 21:49:02 +0000 Subject: [rt-users] RT3 Problem: Apache2 + mod_perl. webmux.pl problem In-Reply-To: <20030624163733.GC5969@rfc-networks.ie> References: <20030624163733.GC5969@rfc-networks.ie> Message-ID: <20030624214902.GA8291@rfc-networks.ie> Philip Reynolds 106 lines of wisdom included: > The strange thing is that $r doesn't seem to be a global object > > I've pasted some of the relevant code from HTML::Mason in case this > helps anyone either. I have a strange feeling this belongs more on > rt-devel, but I thought I'd try here first. > > ----------------------------8<----------------------------- > > if ( exists $allowed_params->{comp_root} and ## Line 573 > my $req = $r || Apache->request ) ## Line 574 > { > > ---------------------------->8----------------------------- It seems to be a compatability problem between HTML::Mason and mod_perl2. I changed the line my $req = $r || Apache->request ) to my $req = $r ) and everything seems to work OK now. -- Philip Reynolds | RFC Networks Ltd. philip.reynolds at rfc-networks.ie | +353 (0)1 8832063 http://people.rfc-networks.ie/~phil | www.rfc-networks.ie From jesse at bestpractical.com Tue Jun 24 17:49:09 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 24 Jun 2003 17:49:09 -0400 Subject: [rt-users] RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3) In-Reply-To: <26E88279F15AB844B59F28372ECDA2F917CD9B@watergate.hydrogen.aquanta.com> References: <26E88279F15AB844B59F28372ECDA2F917CD9B@watergate.hydrogen.aquanta.com> Message-ID: <20030624214909.GX3971@fsck.com> On Tue, Jun 24, 2003 at 11:29:26PM +0200, Lieven Tomme wrote: > Euh... for the binary resulting from compiling the 1.3.27 tarball, performing a '/usr/local/apache/bin/apachectl stop', followed by verifying that no more httpd processes are running, and a doing a '/usr/local/apache/bin/apachectl start' should do the job, IMHO. > This is exactly what I did, not knowing what's left to do right now... > Thanks for commenting in advance. > > Lieven Can you tell us what the line that's referenced reads in your copy of lib/RT/User_Overlay.pm ? > > -----Oorspronkelijk bericht----- > Van: Jesse Vincent [mailto:jesse at bestpractical.com] > Verzonden: di 24/06/2003 17:09 > Aan: Lieven Tomme > CC: rt-users at lists.fsck.com > Onderwerp: Re: [rt-users] RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3) > > > > > > On Tue, Jun 24, 2003 at 05:06:36PM +0200, Lieven Tomme wrote: > > Hi all, Hi Jesse, > > > > Since the problem below had already been fixed in the repository, I > > expected it to be solved by installing RT-3-0-3. > > However, I still cannot add a single user. I'm faced with the following > > error upon trying to add a new user : > > > > error: RT::User::crit Unimplemented in RT::User. > > (/opt/rt3/lib/RT/User_Overlay.pm line 296) > > > > Sounds like you haven't stopped and started apache properly. > > > -- > http://www.bestpractical.com/rt -- Trouble Ticketing. Free. > > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From thangmai at yahoo.com Tue Jun 24 18:36:33 2003 From: thangmai at yahoo.com (Thang T. Mai) Date: Tue, 24 Jun 2003 15:36:33 -0700 (PDT) Subject: [rt-users] installation issue Message-ID: <20030624223633.17368.qmail@web10008.mail.yahoo.com> Have anyone seen this when pointing browser to Apache? Fresh install with dependency checked ok. Please help! error: mkdir /opt/rt3/var/mason_data/obj: Permission denied at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm line 102 context: ... 187: # whether they should generate a full stack trace (confess() and cluck()) 188: # or simply report the caller's package (croak() and carp()), respectively. 189: # confess() and croak() die, carp() and cluck() warn. 190: 191: sub croak { die shortmess @_ } 192: sub confess { die longmess @_ } 193: sub carp { warn shortmess @_ } 194: sub cluck { warn longmess @_ } 195: ... code stack: /usr/lib/perl5/5.8.0/Carp.pm:191 /usr/lib/perl5/5.8.0/File/Path.pm:150 /usr/lib/perl5/5.8.0/File/Path.pm:143 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm:102 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:322 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:199 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:166 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:60 /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:265 /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:343 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:231 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:862 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:789 /opt/rt3/bin/webmux.pl:118 -e:0 __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com From pdh at snapgear.com Tue Jun 24 20:14:07 2003 From: pdh at snapgear.com (Phil Homewood) Date: Wed, 25 Jun 2003 10:14:07 +1000 Subject: [rt-users] rt 3.0.3 small bug: result window when changig cf-value In-Reply-To: <2147483647.1056472000@eremix> References: <2147483647.1056472000@eremix> Message-ID: <20030625001407.GG568@luggage> Dirk Pape wrote: > If a Ticket has this custom field set to one of the values and an admin > changes the value of the cf then in the results part of the window we see: > > * if resolved archive changed to helpdesk > * Custom field value archive could not be found for custom field if > resolved Known issue. [fsck.com #2781]. I'll get around to a fix sooner or later... -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From VLuck at VMdirect.com Tue Jun 24 22:20:16 2003 From: VLuck at VMdirect.com (Val Luck) Date: Tue, 24 Jun 2003 19:20:16 -0700 Subject: [rt-users] Installing prerequisite perl modules Message-ID: This one caught me off guard as well. It turns out that apache doesn't like to be run as root, which is what you usually run the CPAN module as. So, you need to kill off any orphaned httpd processes which were left by the test, and then move/copy/chmod the apache-request install directory to where it can be read/written to by a non-root user, then manaully execute the standard process (perl Makefile.pl ; make ; make test and if that works, then, make install). It worked for me. Good luck, Val -----Original Message----- From: Carl Gibbons [mailto:cgibbons at du.edu] Sent: Monday, June 23, 2003 2:12 PM To: rt-users at lists.fsck.com Subject: [rt-users] Installing prerequisite perl modules Looking through the list archives, I see that many have problems installing the Apache::Request module for RT. Why is this? Perhaps libapreq is a fragile block in RT's foundation? At any rate, here's the context for my problem with it: RedHat Enterprise Server ES 2.1 Perl 5.6.1 PostgreSQL 7.3.3 Apache httpd 1.3.27, mod_perl 1.27 RT 3.0.2 The only thing still missing: # sbin/rt-test-dependencies --with-postgresql --with-modperl1 | grep MISS Apache::Request ...MISSING Tried downloading and installing libapreq-1.2 with and without cpan; "make test" always fails with same result: ... /usr/local/apache/bin/httpd -X -d /root/libapreq-1.2/t -f /root/libapreq-1.2/t/conf/httpd.conf -DAPACHE1 using Apache/1.3.27 waiting for server to start: . waiting for server to start: ok (waited 0 secs) server localhost.localdomain:8529 started apreq/big_input....FAILED tests 1-21 Failed 21/21 tests, 0.00% okay apreq/cookie.......FAILED test 1 Failed 1/1 tests, 0.00% okay apreq/inherit......FAILED test 1 Failed 1/1 tests, 0.00% okay apreq/request......FAILED tests 1-2 Failed 2/2 tests, 0.00% okay Failed Test Stat Wstat Total Fail Failed List of Failed ------------------------------------------------------------------------------- apreq/big_input.t 21 21 100.00% 1-21 apreq/cookie.t 1 1 100.00% 1 apreq/inherit.t 1 1 100.00% 1 apreq/request.t 2 2 100.00% 1-2 *** server localhost.localdomain:8529 shutdown !!! error running tests (please examine t/logs/error_log) make: *** [run_tests] Error 1 Help? - Carl _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From iqbala at qwestip.net Wed Jun 25 00:04:10 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Wed, 25 Jun 2003 00:04:10 -0400 (EDT) Subject: [rt-users] import tool In-Reply-To: Message-ID: Hi All I am getting ready to upgrade my RT 2.0.13 to RT 3-0-3. I was looking at the installation procedure and only thing I saw regarding upgrade is with RT3.x series. Is there any import tool I can use ? Thanks -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From autrijus at autrijus.org Wed Jun 25 00:14:53 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Wed, 25 Jun 2003 12:14:53 +0800 Subject: [rt-users] installation issue In-Reply-To: <20030624223633.17368.qmail@web10008.mail.yahoo.com> References: <20030624223633.17368.qmail@web10008.mail.yahoo.com> Message-ID: <20030625041453.GD99580@not.autrijus.org> On Tue, Jun 24, 2003 at 03:36:33PM -0700, Thang T. Mai wrote: > Have anyone seen this when pointing browser to Apache? > > Fresh install with dependency checked ok. > Please help! > > error: mkdir /opt/rt3/var/mason_data/obj: Permission denied at Try this as root: chown www /opt/rt3/var/mason_data /Autrijus/ From GeorgeT at ach.org.au Wed Jun 25 00:39:37 2003 From: GeorgeT at ach.org.au (George Travan) Date: Wed, 25 Jun 2003 14:09:37 +0930 Subject: [rt-users] Stats Package and Divide by Zero Message-ID: Hi, I have been using Simon Cozens statitics package under RT version 3.02. my remaining error is: error: Illegal division by zero at /opt/rt3/share/html/stats/Resolution.html line 40. context: ... 36: % if ($tix->Count) { 37: % my @tix = @{$tix->ItemsArrayRef}; 38: % my $total; 39: % $total += ($_->ResolvedObj->Unix - $_->CreatedObj->Unix) for @tix; 40: % my $average = int ($total / @tix); 41: <& DurationAsString, Duration => $average &> 42: % $data[$x++][$d] = $average; 43: % } else { 44: N/A ... code stack: /opt/rt3/share/html/stats/Resolution.html:40 /opt/rt3/share/html/autohandler:148 anyone understand why tix=0? Thanks for any help....the rest of stats seem to work OK now... From lieven.tomme at aquanta.com Wed Jun 25 01:08:55 2003 From: lieven.tomme at aquanta.com (Lieven Tomme) Date: Wed, 25 Jun 2003 07:08:55 +0200 Subject: [rt-users] RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3) Message-ID: <26E88279F15AB844B59F28372ECDA2F917CD9C@watergate.hydrogen.aquanta.com> Hi again, The referenced line 296 from /opt/rt3/lib/RT/User_Overlay.pm is contained within the following snippet: 270 delete $args{'Disabled'}; 271 272 $self->SUPER::Create(id => $principal_id , %args); 273 my $id = $self->Id; 274 275 #If the create failed. 276 unless ($id) { 277 $RT::Logger->error("Could not create a new user - " .join('-'. %args)); 278 279 return ( 0, $self->loc('Could not create user') ); 280 } 281 282 283 #TODO post 2.0 284 #if ($args{'SendWelcomeMessage'}) { 285 # #TODO: Check if the email exists and looks valid 286 # #TODO: Send the user a "welcome message" 287 #} 288 289 290 291 my $aclstash = RT::Group->new($self->CurrentUser); 292 my $stash_id = $aclstash->_CreateACLEquivalenceGroup($principal); 293 294 unless ($stash_id) { 295 $RT::Handle->Rollback(); 296 $self->crit("Couldn't stash the user in groumembers"); 297 return ( 0, $self->loc('Could not create user') ); 298 } 299 300 $RT::Handle->Commit; 301 302 #$RT::Logger->debug("Adding the user as a member of everyone"); 303 my $everyone = RT::Group->new($self->CurrentUser); 304 $everyone->LoadSystemInternalGroup('Everyone'); 305 $everyone->AddMember($self->PrincipalId); Regards, Lieven -----Oorspronkelijk bericht----- Van: Jesse Vincent [mailto:jesse at bestpractical.com] Verzonden: di 24/06/2003 23:49 Aan: Lieven Tomme CC: rt-users at lists.fsck.com Onderwerp: Re: [rt-users] RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3) On Tue, Jun 24, 2003 at 11:29:26PM +0200, Lieven Tomme wrote: > Euh... for the binary resulting from compiling the 1.3.27 tarball, performing a '/usr/local/apache/bin/apachectl stop', followed by verifying that no more httpd processes are running, and a doing a '/usr/local/apache/bin/apachectl start' should do the job, IMHO. > This is exactly what I did, not knowing what's left to do right now... > Thanks for commenting in advance. > > Lieven Can you tell us what the line that's referenced reads in your copy of lib/RT/User_Overlay.pm ? > > -----Oorspronkelijk bericht----- > Van: Jesse Vincent [mailto:jesse at bestpractical.com] > Verzonden: di 24/06/2003 17:09 > Aan: Lieven Tomme > CC: rt-users at lists.fsck.com > Onderwerp: Re: [rt-users] RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3) > > > > > > On Tue, Jun 24, 2003 at 05:06:36PM +0200, Lieven Tomme wrote: > > Hi all, Hi Jesse, > > > > Since the problem below had already been fixed in the repository, I > > expected it to be solved by installing RT-3-0-3. > > However, I still cannot add a single user. I'm faced with the following > > error upon trying to add a new user : > > > > error: RT::User::crit Unimplemented in RT::User. > > (/opt/rt3/lib/RT/User_Overlay.pm line 296) > > > > Sounds like you haven't stopped and started apache properly. > > > -- > http://www.bestpractical.com/rt -- Trouble Ticketing. Free. > > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. -------------- next part -------------- An HTML attachment was scrubbed... URL: From pdh at snapgear.com Wed Jun 25 01:13:37 2003 From: pdh at snapgear.com (Phil Homewood) Date: Wed, 25 Jun 2003 15:13:37 +1000 Subject: [rt-users] RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3) In-Reply-To: <26E88279F15AB844B59F28372ECDA2F917CD9C@watergate.hydrogen.aquanta.com> References: <26E88279F15AB844B59F28372ECDA2F917CD9C@watergate.hydrogen.aquanta.com> Message-ID: <20030625051337.GP568@luggage> Lieven Tomme wrote: > 296 $self->crit("Couldn't stash the user in groumembers"); That User_Overlay is not the one from the 3.0.3 distribution. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From lcs at MIT.EDU Wed Jun 25 01:52:33 2003 From: lcs at MIT.EDU (Larry Stone) Date: Wed, 25 Jun 2003 1:52:33 EDT Subject: [rt-users] configuration question In-Reply-To: Your message of Tue, 24 Jun 2003 11:02:16 -0400 Message-ID: > When someone sends an email the first time to RT, his account is automatically > created with *NO-PASSWORD* in RT database. Instead of this, I like his account > be created with a RANDOM password and then the password be sent to the requestor > of the email automatically. I see there is a "ResetPassword" function in > 'lib/RT/User_Overlay.pm' but can't seems to figure out how to get that working. Here's a slightly improved version of the scrip I posted a few days ago that does this. [How can this get into the FAQ or the contrib directory, since it seems to come up pretty often..?] --- The following scrip and template are running on RT 3.0.2 plus a couple of my patches which I'm also appending below. Scrip & Template to automatically set random password for a newly-created unprivileged user (created by his/her first email message to a queue). The scrip also emails the password to the new user so they can login. NOTE: You MUST apply the source patches at the end of this page to any version of RT before 3.0.4. (They will be included in 3.0.4) This is just an example; of course the names of the scrip and template can be different in your implementation. 1. Add a global email template: Name: "RT_PasswordChange" ---------------- Contents of template ---------------------------------- Subject: Welcome to RT: How to login Greetings, {$Transaction->CreatorObj->Name()} A login account has been created for you automatically with your first request to this tracking system. To use it, go to the following URL with your browser: {$RT::WebURL} To login, enter the username "{$Transaction->CreatorObj->Name()}" and the password "{$Argument}". Please contact {$RT::OwnerEmail} if you have any problems or questions. Enjoy, -- Your RT Administrator ---------------- End Contents of template ---------------------------------- 2. Add a new global scrip called "Create Password", with the following settings: Condition: "On Create" Action: "User Defined" Template: "RT_PasswordChange" Set custom action condition and cleanup code to "1;". All of the action is in the "preparation" code, which is: ----------start code------------- { my ($user) = $self->TransactionObj->CreatorObj; if (($user->id != $RT::Nobody->id) && (!$user->Privileged) && $user->__Value('Password') eq '*NO-PASSWORD*' && $user->Name =~ /\@/) { my ($stat, $pass) = $self->TransactionObj->CreatorObj->SetRandomPassword(); if ($stat) { unless ($self->TemplateObj) { $RT::Logger->crit( "$user tried to send ". $user->Name . " a password reminder, but doesn't have a template!"); die "failed to find template"; } my $email = RT::Action::SendEmail->new(ScripObj => $self->ScripObj, TemplateObj => $self->TemplateObj, TicketObj => $self->TicketObj, TransactionObj => $self->TransactionObj, Argument => $pass); @{ $email->{'To'} } = ( $user->EmailAddress ); my ($ret) = $email->Prepare() && $email->Commit(); $RT::Logger->crit("Set Password scrip: $user: SendEmail failed sending ". $user->Name . " the password setting reminder.") unless ($ret); } else { $RT::Logger->crit("Set Password Scrip: Failed to set password for: \"". $user->Name."\", pass=".$pass); } } 1; } ----------------end scrip prepare code----------------- 3. Finally apply the following source patches to fix a couple of bugs that interfered with this working. ---------------- Begin source patch ---------------------------------- *** RT/User_Overlay.pm.orig Mon May 12 20:31:24 2003 --- RT/User_Overlay.pm Wed Jun 18 02:16:33 2003 *************** *** 871,877 **** my $length = $min_length + int( rand( $max_length - $min_length ) ); ! my $char = $self->GenerateRandomNextChar( $total_sum, $start_freq ); my @word = ( $char + $a ); for ( 2 .. $length ) { $char = --- 871,877 ---- my $length = $min_length + int( rand( $max_length - $min_length ) ); ! my $char = $self->_GenerateRandomNextChar( $total_sum, $start_freq ); my @word = ( $char + $a ); for ( 2 .. $length ) { $char = *** RT/Template_Overlay.pm.orig Mon May 12 20:31:24 2003 --- RT/Template_Overlay.pm Wed Jun 18 02:21:51 2003 *************** *** 203,212 **** my $self = shift; my %args = ( Queue => undef, ! Name => undef ); ! return ( $self->LoadByCols( Name => $args{'Name'}, Queue => {'Queue'} ) ); } --- 203,213 ---- my $self = shift; my %args = ( Queue => undef, ! Name => undef, ! @_ ); ! return ( $self->LoadByCols( Name => $args{'Name'}, Queue => $args{'Queue'} ) ); } _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From autrijus at autrijus.org Wed Jun 25 02:39:12 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Wed, 25 Jun 2003 14:39:12 +0800 Subject: [rt-users] RT3 Problem: Apache2 + mod_perl. webmux.pl problem In-Reply-To: <20030624214902.GA8291@rfc-networks.ie> References: <20030624163733.GC5969@rfc-networks.ie> <20030624214902.GA8291@rfc-networks.ie> Message-ID: <20030625063911.GA279@not.autrijus.org> On Tue, Jun 24, 2003 at 09:49:02PM +0000, Philip Reynolds wrote: > It seems to be a compatability problem between HTML::Mason and > mod_perl2. I changed the line > > my $req = $r || Apache->request ) > > to > my $req = $r ) > > and everything seems to work OK now. You may wish to submit a patch to mason-devel at lists.sourceforge.net folks so it reads my $req = eval { $r } || eval { Apache->request } or something like that... /Autrijus/ -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 187 bytes Desc: not available URL: From peter at pwatson.org Wed Jun 25 02:44:21 2003 From: peter at pwatson.org (Peter Watson) Date: Wed, 25 Jun 2003 07:44:21 +0100 Subject: [rt-users] Incorrect auto-response emails Message-ID: <5.1.1.6.2.20030625073917.00b5e680@mail.pwatson.org> I'm in the early stages of testing my RT setup and I've noticed a 'funny' with the default (ie 'Out of the box') auto-reply email I get when I email in a ticket. The ticket number issued is two digits (12) and I received the following email: Greetings, This message has been automatically generated in response to the creation of a trouble ticket regarding: "Fetchmail test #2", a summary of which appears below. There is no need to reply to this message right now. Your ticket has been assigned an ID of [ferretathome.co.uk #12]. Please include the string: [ferretathome.co.uk #12] in the subject line of all future correspondence about this issue. To do so, you may reply to this message. Note the 'regarding' line has truncated to '#2'. This has happened with all tickets above #9 so far... Is there a simple fix to the template? Thanks, Peter From peter at pwatson.org Wed Jun 25 02:47:50 2003 From: peter at pwatson.org (Peter Watson) Date: Wed, 25 Jun 2003 07:47:50 +0100 Subject: [rt-users] RE: Incorrect auto-response emails Message-ID: <5.1.1.6.2.20030625074622.030177f8@mail.pwatson.org> Oops.. I was up late last night!! Please ignore my email, I had used 'similar' ticket subjects and I'm half asleep :) Peter >Date: Wed, 25 Jun 2003 07:44:21 +0100 >To: rt-users at lists.fsck.com >From: Peter Watson >Subject: Incorrect auto-response emails > >I'm in the early stages of testing my RT setup and I've noticed a 'funny' >with the default (ie 'Out of the box') auto-reply email I get when I email >in a ticket. The ticket number issued is two digits (12) and I received >the following email: > > > >Greetings, >This message has been automatically generated in response to the >creation of a trouble ticket regarding: >"Fetchmail test #2", >a summary of which appears below. >There is no need to reply to this message right now. Your ticket has been >assigned an ID of [ferretathome.co.uk #12]. >Please include the string: >[ferretathome.co.uk #12] >in the subject line of all future correspondence about this issue. To do so, >you may reply to this message. > > > >Note the 'regarding' line has truncated to '#2'. This has happened with >all tickets above #9 so far... > >Is there a simple fix to the template? > >Thanks, > >Peter From chris at uk.clara.net Wed Jun 25 03:47:47 2003 From: chris at uk.clara.net (Chris Fewtrell) Date: 25 Jun 2003 08:47:47 +0100 Subject: [rt-users] Probs reloading rt3.0.2 config Message-ID: <1056527267.31438.10.camel@smile.noc.clara.net> Hi, I've just got RT3.0.2 installed onto a FreeBSD 4.7 box running Apache 1.3.27 and mod_perl with a MySQL database. The inital configuration appears to have started quite happily and I can use it using the defaults and the inital database setup without problem. When I came to setup the RT::WebBaseURL and RT::rtname and various other configuration directives in RT_SiteConfig.pm I haven't managed to get the changed values to load and be used by the web interface. Trying to run webmux.pl and RT::LoadConfig() directly from the command line (after adding a couple of debug print statements to RT.pm or webmux.pl) and examine the results shows the code is correctly loading the new values, but mod_perl appears to still be using the cached defaults, even after running apachectl restart. I've put Apache::StatINC into the VirtualHost modPerl handlers so I could see if it was reloading cleanly and RT_Config.pm and RT_SiteConfig.pm are both reloaded when changed, with the following dumped to the Apache error log Apache::StatINC: process 57922 adding /usr/local/rt3/bin/webmux.p to @INC Apache::StatINC: process 57922 reloading /usr/local/rt3/bin/webmux.pl. Apache::StatINC: process 57922 adding /usr/local/rt3/etc/RT_Config.p to @INC Apache::StatINC: process 57922 failed to reload /usr/local/rt3/etc/RT_Config.pm. Can't locate /usr/local/rt3/etc/RT_Con fig.pm at /usr/local/lib/perl5/site_perl/5.005/i386-freebsd/Apache/StatINC.pm line 47. Apache::StatINC: process 57922 reloading RT.pm. Apache::StatINC: process 57922 adding /usr/local/rt3/etc/RT_SiteConfig.p to @INC Apache::StatINC: process 57922 failed to reload /usr/local/rt3/etc/RT_SiteConfig.pm. Can't locate /usr/local/rt3/etc/RT _SiteConfig.pm at /usr/local/lib/perl5/site_perl/5.005/i386-freebsd/Apache/StatINC.pm line 47. I have compared the install against another RT3.0.2 system I've installed on a Linux box, which is suffering no such problm like this and re-reads the RT_Config/RT_SiteConfig files on an apachectl restart without a problem. While I probably expect Apache::StatINC is interferring, I was getting no debug output in any other form without it from mod_perl or otherwise, and RT_Config.pm does appear to be looking for RT::Set. I have tried creating a Set() in the RT package to perform the same job as the local Set sub in LoadConfig() but RT_Config.pm still cannot see RT::Set to use it. I'd suspect something about mod_perl, except it has picked up the database configuration, although admittedly changing anything from the inital install doesn't appear to work. Anyone seen anything similar to this or have any ideas on why my RT install is acting this way? -- Best Regards, Chris Fewtrell From rchibois at free.fr Wed Jun 25 03:53:06 2003 From: rchibois at free.fr (Remy Chibois) Date: Wed, 25 Jun 2003 09:53:06 +0200 (CEST) Subject: [rt-users] RT 3.0.3 attachment conversion problem Message-ID: <1056527586.3ef954e24ff29@imp.free.fr> Hi all, I've just upgraded my RT 3.0.2 to 3.0.3 and now have the following problem. Binary attachments are converted to UTF-32BE when received by the mailgate and then to utf-8 by EmailParser. The resulting ticket contains the attachment but it is unusable (no filename, content screwed). The problem seems to come from RT::I18N::SetMIMEEntityToEncoding. In 3.0.2, it was converting "text/plain" parts, now it tries to convert every part without testing if that part is an attachment. I'm making a small patch for my site. Does a fix already exists for this or is this MUA's fault (Outlook) ? -- Remy Chibois From martin.schapendonk at whitehorses.nl Wed Jun 25 04:19:12 2003 From: martin.schapendonk at whitehorses.nl (Martin Schapendonk) Date: Wed, 25 Jun 2003 10:19:12 +0200 Subject: [rt-users] Probs reloading rt3.0.2 config In-Reply-To: <1056527267.31438.10.camel@smile.noc.clara.net> Message-ID: # Anyone seen anything similar to this or have any ideas on why my RT # install is acting this way? Did you already try a 'apachectl stop; apachectl start'? Just a restart is not sufficient. Regards, Martin From chris at uk.clara.net Wed Jun 25 04:28:03 2003 From: chris at uk.clara.net (Chris Fewtrell) Date: 25 Jun 2003 09:28:03 +0100 Subject: [rt-users] Probs reloading rt3.0.2 config In-Reply-To: References: Message-ID: <1056529683.30918.13.camel@smile.noc.clara.net> On Wed, 2003-06-25 at 09:19, Martin Schapendonk wrote: > # Anyone seen anything similar to this or have any ideas on why my RT > # install is acting this way? > > Did you already try a 'apachectl stop; apachectl start'? Just a restart is > not sufficient. I hadn't. Just have and it has worked. I wasn't aware there was a diff between restart and a stop/start. Thanks :) -- Best Regards, Chris Fewtrell From hwagener at hamburg.fcb.com Wed Jun 25 04:36:47 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Wed, 25 Jun 2003 10:36:47 +0200 Subject: [rt-users] RT 3.0.3 - severe problems in web frontend Message-ID: <20030625083647.GA23006@hamburg.fcb.com> Dear list, after seeing no grave error reports on 3.0.3, I decided to upgrade from 3.0.3pre1 (which ran fine except for some tickets setting up MySQL to run in an endless loop, resulting in an internal server error message from apache). The upgrade seemed fine, but this morning my colleagues greeted me with the information that the web frontend is not usable anymore: If You open up a specific ticket and try to use the resolve/reply/comment links on the ticket display, nothing happens and then an internal server error message comes up. Upgrading MySQL from 4.0.12 to 4.0.13 improved system behavior (no mysqld eating up all available cpu time anymore), but still I get the internal server error. I tried to downgrade to 3.0.3pre1, but that did not work - Access Control Lists seem to be backwards-incompatible (my user is super user and was not allowed to see anything). Some ticket paramteters can be modified using the bulk update feature, but that is not an option for us. I have logging set to debug, but get no additional information. Any help to fix our live system are very welcome. Incoming mails are still correctly processed into tickets, so we don't lose information at least. System Parameters: RT 3.0.3, Apache 1.3.27, MySQL 4.0.13, mod_fastcgi 2.4.0 Regards, Harald Wagener From Thomas.Knaupp at schwarz.de Wed Jun 25 05:08:19 2003 From: Thomas.Knaupp at schwarz.de (Knaupp, Thomas) Date: Wed, 25 Jun 2003 11:08:19 +0200 Subject: AW: [rt-users] import tool Message-ID: <8AE380CFA13C7248966C234D54F967766AD246@scsw2kks1.d1scs.lan> Hi Asif, here it is: http://www.fsck.com/pub/rt/devel/rt2-to-rt3.tar.gz Greets, Tom | -----Urspr?ngliche Nachricht----- | Von: Asif Iqbal [mailto:iqbala at qwestip.net] | Gesendet: Mittwoch, 25. Juni 2003 06:04 | An: rt-users at lists.fsck.com | Betreff: [rt-users] import tool | | | Hi All | | I am getting ready to upgrade my RT 2.0.13 to RT 3-0-3. I | was looking at | the installation procedure and only thing I saw regarding upgrade is | with RT3.x series. Is there any import tool I can use ? | | Thanks | -- | Asif Iqbal | http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 | There's no place like 127.0.0.1 | | _______________________________________________ | rt-users mailing list | rt-users at lists.fsck.com | http://lists.fsck.com/mailman/listinfo/rt-users | | Have you read the FAQ? The RT FAQ Manager lives at | http://fsck.com/rtfm | | From pape-rt at inf.fu-berlin.de Wed Jun 25 05:41:15 2003 From: pape-rt at inf.fu-berlin.de (Dirk Pape) Date: Wed, 25 Jun 2003 11:41:15 +0200 Subject: [rt-users] Re: [rt-devel] RT 3.0.3 attachment conversion problem In-Reply-To: <1056527586.3ef954e24ff29@imp.free.fr> References: <1056527586.3ef954e24ff29@imp.free.fr> Message-ID: <2147483647.1056541275@eremix> Hello, --Am Mittwoch, 25. Juni 2003 9:53 Uhr +0200 schrieb Remy Chibois : > I've just upgraded my RT 3.0.2 to 3.0.3 and now have the following > problem. > > Binary attachments are converted to UTF-32BE when received by the > mailgate and then to utf-8 by EmailParser. The resulting ticket contains > the attachment but it is unusable (no filename, content screwed). > > The problem seems to come from RT::I18N::SetMIMEEntityToEncoding. In > 3.0.2, it was converting "text/plain" parts, now it tries to convert > every part without testing if that part is an attachment. we also have this problem here. I already send a (personal) bug report to Jesse with some attachments demonstrating this. I thought it only affected this special attachments. Dirk. From lieven.tomme at aquanta.com Wed Jun 25 06:24:46 2003 From: lieven.tomme at aquanta.com (Lieven Tomme) Date: Wed, 25 Jun 2003 12:24:46 +0200 Subject: [rt-users] RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3) Message-ID: <5.2.0.9.0.20030625121801.00b2a2c8@pop.gmx.net> Hi Phil, Hi all, Do you have any idea about what's left to do? Upon installing, I followed the instructions as specified in the README file, but as I am not an expert (yet ;)), I would appreciate your advice. Would it be sufficient to get rid of that particular file, and reinstall RT-3-0-3? TIA, Lieven > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com] On Behalf Of Phil Homewood > Sent: woensdag 25 juni 2003 7:14 > To: rt-users at lists.fsck.com > Subject: Re: [rt-users] RT::User::crit Unimplemented in > RT::User (persistent problem encountered in RT3) > > > Lieven Tomme wrote: > > 296 $self->crit("Couldn't stash the user in > groumembers"); > > That User_Overlay is not the one from the 3.0.3 distribution. > -- > Phil Homewood, Systems Janitor, http://www.SnapGear.com > pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 > SnapGear - Custom Embedded Solutions and Security Appliances > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-> users > > Have you > read the FAQ? The RT FAQ Manager lives at > http://fsck.com/rtfm > From daniel at 34SP.com Wed Jun 25 06:56:58 2003 From: daniel at 34SP.com (Daniel Foster) Date: Wed, 25 Jun 2003 11:56:58 +0100 Subject: [rt-users] Ideal RT setup Message-ID: <3EF97FFA.6010709@34SP.com> Hi folks, We have a pretty big RT setup - something around 70,000 tickets, with 40-50,000 coming in per year, and getting faster. For this we're running RT 2 on MySQL 3.23.52, Apache 1.3.26 and mod_perl. I'm now looking into moving the system to it's own server, and it seems like a good opportunity to try out a new setup, so the question is what are the best supporting packages for RT? I'll be trying out a few things - RT 3.0.3 and the latest 2.0.x release. MySQL (3 or 4?) or PostgreSQL? mod_perl or FastCGI? Apache 1.3 or apache 2? I'd be very grateful for any opinions or (even better) figures from anyone who's tried the different possiblities. I'll probably end up doing a load of benchmarks, and if I do I'll certainly post the results. -- Daniel Foster Technical Director 34SP.com From mat at mat.cc Wed Jun 25 07:13:02 2003 From: mat at mat.cc (Mathieu Arnold) Date: Wed, 25 Jun 2003 13:13:02 +0200 Subject: [rt-users] Ideal RT setup In-Reply-To: <3EF97FFA.6010709@34SP.com> References: <3EF97FFA.6010709@34SP.com> Message-ID: <177026490.1056546781@andromede.reaumur.absolight.net> +-le 25/06/2003 11:56 +0100, Daniel Foster ?crivait : | Hi folks, | | We have a pretty big RT setup - something around 70,000 tickets, with | 40-50,000 coming in per year, and getting faster. | | For this we're running RT 2 on MySQL 3.23.52, Apache 1.3.26 and mod_perl. | | I'm now looking into moving the system to it's own server, and it seems | like a good opportunity to try out a new setup, so the question is what | are the best supporting packages for RT? | | I'll be trying out a few things - RT 3.0.3 and the latest 2.0.x release. | | MySQL (3 or 4?) or PostgreSQL? | | mod_perl or FastCGI? | | Apache 1.3 or apache 2? | | I'd be very grateful for any opinions or (even better) figures from | anyone who's tried the different possiblities. I'll probably end up | doing a load of benchmarks, and if I do I'll certainly post the results. I use PostgreSQL (with small tunings mostly growing buffers). apache 1.3 and fastcgi. I used mod_perl, and well, the fact that it was not possible to jail virtualhosts from the others (I could access RT's components through another vhost) made me consider and adopt fastcgi. -- Mathieu Arnold From danilche at cs.umass.edu Wed Jun 25 09:23:21 2003 From: danilche at cs.umass.edu (Victor Danilchenko) Date: Wed, 25 Jun 2003 09:23:21 -0400 (EDT) Subject: [rt-users] RT classes documentation In-Reply-To: <81833734.1056489477@sauron.in.mat.cc> References: <81833734.1056489477@sauron.in.mat.cc> Message-ID: On Tue, 24 Jun 2003, Mathieu Arnold wrote: > > >+-Le 24/06/2003 14:03 -0400, Victor Danilchenko ?crivait : >| Hi, >| is there any such? Any place that would provide some >| documentation for RT classes and relationships -- list properties, >| methods, inheritances, etc? I find myself in frequent need of such >| information due to having to customize our RT installation. Anyone know >| of anything of this sort? > >Most of the time, perldoc File.pm is enough. That's helpful in figuring out what a specific method does; it's not nearly as helpful in figuring out the conceptual relationship between classes. If I want to figure out how to get the originating message body from a Ticket object, where do I look, for example? I suspect I may end up having to comb through the source and put together my own class chart, but I am hoping to avoid having to do such almost certainly redundant labor. -- | Victor Danilchenko | Any sufficiently advanced | | danilche at cs.umass.edu | technology is indistinguishable | | CSCF | 5-4231 | from a Perl script. | From rchibois at free.fr Wed Jun 25 09:55:49 2003 From: rchibois at free.fr (Remy Chibois) Date: Wed, 25 Jun 2003 15:55:49 +0200 (CEST) Subject: [rt-users] Patch for RT 3.0.3 attachment conversion problem Message-ID: <1056549349.3ef9a9e5ae2f9@imp.free.fr> Quoting Dirk Pape : Hello, > we also have this problem here. I already send a (personal) bug report > to > Jesse with some attachments demonstrating this. I thought it only > affected > this special attachments. The following patch seems to correct the problem and works for my setup. Can you please give it a try ? (I'm sorry to copy it in the message body but this damn webmail does not handle attachments very well) SNIP ---- 8< ---- 8< ---- SNIP --- lib/RT/I18N.pm.orig Wed Jun 25 15:40:44 2003 +++ lib/RT/I18N.pm Wed Jun 25 15:35:22 2003 @@ -161,6 +161,16 @@ SetMIMEEntityToEncoding( $_, $enc ) foreach $entity->parts; } + if ($entity->head->mime_type !~ /^text\/plain$/) { + # convert at least MIME word encoded attachment filename + foreach my $attr (qw(content-type.name content-disposition.filename)) { + if (my $name = $entity->head->mime_attr($attr)) { + $entity->head->mime_attr($attr => DecodeMIMEWordsToUTF8($name)); + } + } + return; + } + my $charset = _FindOrGuessCharset($entity) or return; # one and only normalization $charset = 'utf-8' if $charset eq 'utf8'; @@ -169,16 +179,6 @@ SetMIMEHeadToEncoding($entity->head, $charset => $enc); my $head = $entity->head; - - # convert at least MIME word encoded attachment filename - foreach my $attr (qw(content-type.name content-disposition.filename)) { - if ( my $name = $head->mime_attr($attr) ) { - $head->mime_attr( $attr => DecodeMIMEWordsToUTF8($name) ); - } - } - - return unless ( $head->mime_type =~ /^text\/plain$/i ); - my $body = $entity->bodyhandle; if ( $enc ne $charset ) { SNIP ---- 8< ---- 8< ---- SNIP -- Remy Chibois -------------- next part -------------- A non-text attachment was scrubbed... Name: rt-3.0.3-I18N-Attachments.patch Type: application/octet-stream Size: 0 bytes Desc: not available URL: From hwagener at hamburg.fcb.com Wed Jun 25 10:12:22 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Wed, 25 Jun 2003 16:12:22 +0200 Subject: [rt-users] RT 3.0.3 - severe problems in web frontend In-Reply-To: <20030625083647.GA23006@hamburg.fcb.com> References: <20030625083647.GA23006@hamburg.fcb.com> Message-ID: <20030625141222.GB25243@hamburg.fcb.com> On Wed, Jun 25, 2003 at 10:36:47AM +0200, Harald Wagener wrote: > Dear list, after seeing no grave error reports on 3.0.3, I decided to > upgrade from 3.0.3pre1 (which ran fine except for some tickets setting > up MySQL to run in an endless loop, resulting in an internal server > error message from apache). [snip] > Upgrading MySQL from 4.0.12 to 4.0.13 improved system behavior (no > mysqld eating up all available cpu time anymore), but still I get the > internal server error. Depending on what I do, I still manage to get mysql to utilize 99.x percent cpu time. mtop reports the query[1] to stick: Now, after setting a query cache for MySQL, I can do the following: Select 'Resolve' as action, wait for the internal server error and two additional minutes, go 'back' in my browser, select 'Resolve' again and everything works in subsecond time due to the query result being served from the query_cache. So, how do I get MySQL up to speed again? Any hints are welcome. Regards, Harald Wagener [1] SELECT DISTINCT main.* FROM Users main, Principals Principals_1, CachedGroupMembers CachedGroupMembers_2, Groups Groups_3, Principals Principals_4, ACL ACL_5, CachedGroupMembers CachedGroupMembers_6 WHERE ((ACL_5.RightName = 'OwnTicket')OR(ACL_5.RightName = 'SuperUser')) AND ((CachedGroupMembers_2.GroupId = '4')) AND ((Principals_1.Disabled = '0')) AND ((Principals_1.PrincipalType = 'User')) AND ((ACL_5.PrincipalId = Principals_4.id AND Principals_4.id = Groups_3.id AND ACL_5.PrincipalType = 'Group' AND (Groups_3.Domain = 'SystemInternal' OR Groups_3.Domain = 'UserDefined' OR Groups_3.Domain = 'ACLEquivalence')) OR (((Groups_3.Domain = 'RT::Queue-Role' AND Groups_3.Instance = 5) OR (Groups_3.Domain = 'RT::Ticket-Role' AND Groups_3.Instance = 4638)) AND Groups_3.Type = ACL_5.PrincipalType AND Groups_3.id = Principals_4.id)) AND (ACL_5.ObjectType = 'RT::System' OR (ACL_5.ObjectType = 'RT::Queue' AND ACL_5.ObjectId = 5)) AND main.id = Principals_1.id AND Principals_1.id = CachedGroupMembers_2.MemberId AND CachedGroupMembers_6.MemberId = Principals_1.id AND CachedGroupMembers_6.GroupId = Principals_4.id ORDER BY main.Name ASC From autrijus at autrijus.org Wed Jun 25 10:11:48 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Wed, 25 Jun 2003 22:11:48 +0800 Subject: [rt-users] Re: [rt-devel] Patch for RT 3.0.3 attachment conversion problem In-Reply-To: <1056549349.3ef9a9e5ae2f9@imp.free.fr> References: <1056549349.3ef9a9e5ae2f9@imp.free.fr> Message-ID: <20030625141147.GA6185@not.autrijus.org> On Wed, Jun 25, 2003 at 03:55:49PM +0200, Remy Chibois wrote: > The following patch seems to correct the problem and works for my setup. > Can you please give it a try ? This patch seems flawed in the sense that it breaks I18N.pm's capability of correctly handling high bits in non-text/plain attachment's file names. I have instrumented my I18N.pm with debug statements (attached as I18N.diff) and feed your test case into it: Subject: Re: [MI #03760] eMail Bild-Anhang ist futsch the log is shown in attached rt.log, and I can view the ticket and bild.pdf without problem there. I also cannot produce the UTF32LE problem here... It is probably a wrong thing to do if people somehow set it into @EmailInputEncodings. Anyway, I'd like you (and others who notice this problem) to try I18N.diff and see what it comes out, so we can determine whether it's db-specific, mta-specific, or what. Thanks, /Autrijus/ -------------- next part -------------- XXX: We are handed a multipart (MIME::Entity=HASH(0x91668fc)), recursing into it... (/opt/rt3/lib/RT/I18N.pm:161) XXX: Trying to guess encoding of MIME::Entity=HASH(0x9169c78)... (/opt/rt3/lib/RT/I18N.pm:166) XXX: MIME::Entity=HASH(0x9169c78) is encoded in iso-8859-1. Now set Head to it... (/opt/rt3/lib/RT/I18N.pm:172) XXX: So. Let's see if text/plain is the type of MIME::Entity=HASH(0x9169c78) (text/plain). (/opt/rt3/lib/RT/I18N.pm:186) XXX: It is. Continuing decoding MIME::Entity=HASH(0x9169c78)... (/opt/rt3/lib/RT/I18N.pm:188) [Wed Jun 25 14:02:39 2003] [debug]: Converting 'iso-8859-1' to 'utf-8' (/opt/rt3/lib/RT/I18N.pm:197) XXX: Trying to guess encoding of MIME::Entity=HASH(0x916d9ec)... (/opt/rt3/lib/RT/I18N.pm:166) [Wed Jun 25 14:02:40 2003] [warning]: Encode::Guess failed: No appropriate encodings found!; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:356) XXX: MIME::Entity=HASH(0x916d9ec) is encoded in iso-8859-1. Now set Head to it... (/opt/rt3/lib/RT/I18N.pm:172) XXX: MIME::Entity=HASH(0x916d9ec) has content-type.name set to bild.pdf, de-wording it... (/opt/rt3/lib/RT/I18N.pm:180) XXX: ... now MIME::Entity=HASH(0x916d9ec) has content-type.name set to bild.pdf (/opt/rt3/lib/RT/I18N.pm:182) XXX: MIME::Entity=HASH(0x916d9ec) has content-disposition.filename set to bild.pdf, de-wording it... (/opt/rt3/lib/RT/I18N.pm:180) XXX: ... now MIME::Entity=HASH(0x916d9ec) has content-disposition.filename set to bild.pdf (/opt/rt3/lib/RT/I18N.pm:182) XXX: So. Let's see if text/plain is the type of MIME::Entity=HASH(0x916d9ec) (application/pdf). (/opt/rt3/lib/RT/I18N.pm:186) XXX: ...and we're back from the multipart (MIME::Entity=HASH(0x91668fc))... (/opt/rt3/lib/RT/I18N.pm:163) XXX: Trying to guess encoding of MIME::Entity=HASH(0x91668fc)... (/opt/rt3/lib/RT/I18N.pm:166) [Wed Jun 25 14:02:41 2003] [info]: #35/104 - Scrip 2 (/opt/rt3/lib/RT/Action/SendEmail.pm:90) XXX: Trying to guess encoding of MIME::Entity=HASH(0x9306a4c)... (/opt/rt3/lib/RT/I18N.pm:166) XXX: MIME::Entity=HASH(0x9306a4c) is encoded in utf-8. Now set Head to it... (/opt/rt3/lib/RT/I18N.pm:172) XXX: So. Let's see if text/plain is the type of MIME::Entity=HASH(0x9306a4c) (text/plain). (/opt/rt3/lib/RT/I18N.pm:186) XXX: It is. Continuing decoding MIME::Entity=HASH(0x9306a4c)... (/opt/rt3/lib/RT/I18N.pm:188) [Wed Jun 25 14:02:41 2003] [info]: No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:250) -------------- next part -------------- ==== //depot/RT/rt/lib/RT/I18N.pm#72 - /home/autrijus/depot/RT/rt/lib/RT/I18N.pm ==== @@ -158,14 +158,18 @@ my ( $entity, $enc ) = ( shift, shift ); if ( $entity->is_multipart ) { + $RT::Logger->info("XXX: We are handed a multipart ($entity), recursing into it..."); SetMIMEEntityToEncoding( $_, $enc ) foreach $entity->parts; + $RT::Logger->info("XXX: ...and we're back from the multipart ($entity)..."); } + $RT::Logger->info("XXX: Trying to guess encoding of $entity..."); my $charset = _FindOrGuessCharset($entity) or return; # one and only normalization $charset = 'utf-8' if $charset eq 'utf8'; $enc = 'utf-8' if $enc eq 'utf8'; + $RT::Logger->info("XXX: $entity is encoded in $charset. Now set Head to it..."); SetMIMEHeadToEncoding($entity->head, $charset => $enc); my $head = $entity->head; @@ -173,11 +177,15 @@ # convert at least MIME word encoded attachment filename foreach my $attr (qw(content-type.name content-disposition.filename)) { if ( my $name = $head->mime_attr($attr) ) { + $RT::Logger->info("XXX: $entity has $attr set to $name, de-wording it..."); $head->mime_attr( $attr => DecodeMIMEWordsToUTF8($name) ); + $RT::Logger->info("XXX: ... now $entity has $attr set to " . $head->mime_attr($attr)); } } + $RT::Logger->info("XXX: So. Let's see if text/plain is the type of $entity (" . $head->mime_type . ")."); return unless ( $head->mime_type =~ /^text\/plain$/i ); + $RT::Logger->info("XXX: It is. Continuing decoding $entity..."); my $body = $entity->bodyhandle; -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 187 bytes Desc: not available URL: From quincy.e.hester at vanderbilt.edu Wed Jun 25 11:12:57 2003 From: quincy.e.hester at vanderbilt.edu (hesterqe) Date: Wed, 25 Jun 2003 10:12:57 -0500 Subject: [rt-users] Rt problem Message-ID: <3EF93DB1@webgate1.mail.vanderbilt.edu> Hey guys, I am a first time user of rt3, using a Unix Solaris 8 platform. I've followed installation instructions perfectly, but when I start up apache I get an Internal server error screen on my browser. Does anybody know why? Here is a snippet of my http.conf file: DocumentRoot /opt/rt3/share/html/ ServerName myserver AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason PS. # (when I put characters behind the '/' after LocationI at least get garbage on the screen Thanks, Quincy Quincy Hester Phi Beta Sigma, Alpha Gamma Alpha President Vanderbilt University Box 4322 Station B Nashville, TN 37235 "He who should be content with himself will never be a great man." From niels=rt at bakker.net Wed Jun 25 11:36:54 2003 From: niels=rt at bakker.net (Niels Bakker) Date: Wed, 25 Jun 2003 17:36:54 +0200 Subject: [rt-users] Rt problem In-Reply-To: <3EF93DB1@webgate1.mail.vanderbilt.edu> References: <3EF93DB1@webgate1.mail.vanderbilt.edu> Message-ID: <20030625153654.GP35105@snowcrash.tpb.net> * quincy.e.hester at vanderbilt.edu (hesterqe) [Wed 25 Jun 2003, 17:15 CEST]: > Hey guys, > I am a first time user of rt3, using a Unix Solaris 8 platform. I've followed > installation instructions perfectly, but when I start up apache I get an > Internal server error screen on my browser. Does anybody know why? We don't. But you can find out! What's in Apache's error_log? -- Niels. -- From hwagener at hamburg.fcb.com Wed Jun 25 11:40:42 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Wed, 25 Jun 2003 17:40:42 +0200 Subject: [rt-users] RT 3.0.3 - Sudden MySQL slowness In-Reply-To: <20030625141222.GB25243@hamburg.fcb.com> References: <20030625083647.GA23006@hamburg.fcb.com> <20030625141222.GB25243@hamburg.fcb.com> Message-ID: <20030625154042.GA31295@hamburg.fcb.com> So, further investigation shows that the MySQL queries are slowed down to death. Setting the idle-timeout for the FastCgiServer to 120 seconds, the internal server errors don't pop up anymore. The MySQL queries take about 80 seconds to complete in the first run, and are stunningly fast being served out of the query cache. I read some of the documentation about MySQL tuning, and set the following variables for a machine with 640 Megabyte of RAM which mainly does serve our intranet website, RT, and cups: skip-locking #primary optimisation variables set-variable = key_buffer=128M set-variable = table_cache=256 set-variable = thread_cache=8 set-variable = thread_concurrency=2 #innodb settings innodb_data_file_path = ibdata1:255M:autoextend set-variable = innodb_buffer_pool_size=256M set-variable = innodb_additional_mem_pool_size=64M set-variable = innodb_log_file_size=80M set-variable = innodb_log_buffer_size=32M set-variable = innodb_flush_log_at_trx_commit=1 set-variable = read_buffer_size=32M set-variable = sort_buffer=32M #query cache settings set-variable = query_cache_size=128M set-variable = query_cache_type=1 Anything else there is to watch out for? Regards, Harald From sheeri.kritzer at tufts.edu Wed Jun 25 12:22:09 2003 From: sheeri.kritzer at tufts.edu (Sheeri Kritzer) Date: Wed, 25 Jun 2003 12:22:09 -0400 Subject: [rt-users] rt @ oscon In-Reply-To: References: <20030624201953.GC26384@csoft.net> Message-ID: <1056558129.3ef9cc315384f@webmail.tufts.edu> In talking with people in my department yesterday, I'd like to take a survey of people who would want to come (and possibly chip in) for holding that talk in the Boston area. Please e-mail me off list at sheeri.kritzer at tufts.edu if you'd be interested in attending a talk like this in the Boston area (or would like to co-sponsor). -Sheeri Kritzer Systems Administrator University Systems Group Tufts University 617-627-3925 sheeri.kritzer at tufts.edu Quoting Robert Spier : > At Tue, 24 Jun 2003 16:19:53 -0400, > shaheen at csoft.net wrote: > > The talk below looks rather interesting. Alas, I cannot attend. Is > > anyone who is going willing to post notes to the group? > > It is going to be a good talk. We're covering all sorts of interesting > stuff that you really want to know to get into customizing RT. It's a > good overview of how the whole system fits together and how to start > adapting it to your organization's needs. We cover reporting, writing > extensions, and large customization/integrations like RTFM. It's got > everything from simply changing the colors to totally reshaping the > UI. From thangmai at yahoo.com Wed Jun 25 12:31:55 2003 From: thangmai at yahoo.com (Thang T. Mai) Date: Wed, 25 Jun 2003 09:31:55 -0700 (PDT) Subject: [rt-users] installation issue In-Reply-To: <20030625041453.GD99580@not.autrijus.org> Message-ID: <20030625163155.95962.qmail@web10005.mail.yahoo.com> --- Autrijus Tang wrote: > On Tue, Jun 24, 2003 at 03:36:33PM -0700, Thang T. Mai wrote: > > Have anyone seen this when pointing browser to Apache? > > > > Fresh install with dependency checked ok. > > Please help! > > > > error: mkdir /opt/rt3/var/mason_data/obj: Permission denied at > > Try this as root: > > chown www /opt/rt3/var/mason_data > > /Autrijus/ Thanks for the reply... Under /opt/rt3/var, mason_data already has the correct ownership drwxrwx--- 2 www www 4096 Jun 24 15:45 session_data drwxrwx--- 5 www www 4096 Jun 24 15:45 mason_data Any other clue? TIA, __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com From rspier at pobox.com Wed Jun 25 13:20:03 2003 From: rspier at pobox.com (Robert Spier) Date: Wed, 25 Jun 2003 10:20:03 -0700 Subject: [rt-users] Ideal RT setup In-Reply-To: <177026490.1056546781@andromede.reaumur.absolight.net> References: <3EF97FFA.6010709@34SP.com> <177026490.1056546781@andromede.reaumur.absolight.net> Message-ID: > > I use PostgreSQL (with small tunings mostly growing buffers). > apache 1.3 and fastcgi. I used mod_perl, and well, the fact that it was not > possible to jail virtualhosts from the others (I could access RT's > components through another vhost) made me consider and adopt fastcgi. While that _is_ a disadvantage of mod_perl, it has the benefit of being able to detect when the user's browser has disconnected and can abort things. FastCGI can't. If that kind of security is important to you, you may find yourself happier with with each mod_perl tool running in a seperate apache1 instance, mod_proxied by a front end apache2. -R From stoffel at lucent.com Wed Jun 25 13:29:34 2003 From: stoffel at lucent.com (John Stoffel) Date: Wed, 25 Jun 2003 13:29:34 -0400 Subject: [rt-users] rt @ oscon In-Reply-To: <1056558129.3ef9cc315384f@webmail.tufts.edu> References: <20030624201953.GC26384@csoft.net> <1056558129.3ef9cc315384f@webmail.tufts.edu> Message-ID: <16121.56318.372703.105457@gargle.gargle.HOWL> I'd be interested in attending such a talk for sure... From daniel at 34SP.com Wed Jun 25 13:31:39 2003 From: daniel at 34SP.com (Daniel Foster) Date: Wed, 25 Jun 2003 18:31:39 +0100 Subject: [rt-users] Ideal RT setup In-Reply-To: References: <3EF97FFA.6010709@34SP.com> <177026490.1056546781@andromede.reaumur.absolight.net> Message-ID: <200306251831.39319.daniel@34SP.com> On Wednesday 25 Jun 2003 6:20 pm, Robert Spier wrote: > > I use PostgreSQL (with small tunings mostly growing buffers). > > apache 1.3 and fastcgi. I used mod_perl, and well, the fact that it was > > not possible to jail virtualhosts from the others (I could access RT's > > components through another vhost) made me consider and adopt fastcgi. > > While that _is_ a disadvantage of mod_perl, it has the benefit of > being able to detect when the user's browser has disconnected and can > abort things. FastCGI can't. > > If that kind of security is important to you, you may find yourself > happier with with each mod_perl tool running in a seperate apache1 > instance, mod_proxied by a front end apache2. Since the box will be doing very little apart from this RT instance (and certainly no other web services) that's not important to us - raw performace is :-) -- Daniel Foster Technical Director 34SP.com From cgibbons at du.edu Wed Jun 25 14:43:02 2003 From: cgibbons at du.edu (Carl Gibbons) Date: Wed, 25 Jun 2003 12:43:02 -0600 Subject: [rt-users] make initialize-database fails Message-ID: <3EF9ED36.2080004@du.edu> Val Luck responded: > This one caught me off guard as well... > ...It worked for me. Thanks, Val! Now I'm trying to figure out the next installation hurdle. When I "make initialize-database" I see: Now inserting RT core system objects Can't set DBI::db=HASH(0x8aa22e8)->{FetchHashKeyName}: unrecognised attribute at /usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 136. make: *** [initialize-database] Error 255 - Carl From Greg.Hering at bench.com Wed Jun 25 15:42:46 2003 From: Greg.Hering at bench.com (Greg.Hering at bench.com) Date: Wed, 25 Jun 2003 14:42:46 -0500 Subject: [rt-users] Rt problem Message-ID: <1E11D88103D7BF44AF240F64215087B3023547D8@al-ex01.al.bench.com> Can you browse to your Apache test screen (It Worked!)? Did you test your mod_perl installation? Did you download the source and build Apache and mod_perl yourself? Gregory L. Hering (256) 722-6420 4807 Bradford Dr Benchmark Electronics, Inc. Huntsville, Al 35805 -----Original Message----- From: hesterqe [mailto:quincy.e.hester at vanderbilt.edu] Sent: Wednesday, June 25, 2003 10:13 AM To: rt-users at lists.fsck.com Subject: [rt-users] Rt problem Hey guys, I am a first time user of rt3, using a Unix Solaris 8 platform. I've followed installation instructions perfectly, but when I start up apache I get an Internal server error screen on my browser. Does anybody know why? Here is a snippet of my http.conf file: DocumentRoot /opt/rt3/share/html/ ServerName myserver AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason PS. # (when I put characters behind the '/' after LocationI at least get garbage on the screen Thanks, Quincy Quincy Hester Phi Beta Sigma, Alpha Gamma Alpha President Vanderbilt University Box 4322 Station B Nashville, TN 37235 "He who should be content with himself will never be a great man." _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From sean.perry at intransa.com Wed Jun 25 16:11:50 2003 From: sean.perry at intransa.com (Sean Perry) Date: Wed, 25 Jun 2003 13:11:50 -0700 Subject: [rt-users] integration with LDAP / Active Directory Message-ID: <3EFA0206.2050409@intransa.com> So I have a shiny new installation of 3.0.3. We want to use our existing user database for most of the obvious reasons. I have seen the $LookupSenderInExternalDatabase option but I can not find any docs that explain how to make it work. From the contrib dir on the ftp site I found some code for LDAP authentication but no help in integrating it. Also, from reading the docs it is not clear to me how users are authenticated from the web login. Does it use the same method as the e-mail interface? Can it? From rick.rezinas at qsent.com Wed Jun 25 16:22:49 2003 From: rick.rezinas at qsent.com (Rick Rezinas) Date: Wed, 25 Jun 2003 13:22:49 -0700 Subject: [rt-users] integration with LDAP / Active Directory In-Reply-To: <3EFA0206.2050409@intransa.com> References: <3EFA0206.2050409@intransa.com> Message-ID: <20030625202249.GR11427@yeti.qsent.com> I haven't done this with LDAP but I have with Samba. What you're going to want to do is tell RT to let apache handle authentication, and configure apache to do what you want. In RT2 you add a line $WebExternalAuth = 1; and you're golden. Can't speak for 3 yet. rick On Wed, 25 Jun 2003, Sean Perry wrote: > So I have a shiny new installation of 3.0.3. We want to use our > existing user database for most of the obvious reasons. > > I have seen the $LookupSenderInExternalDatabase option but I can not > find any docs that explain how to make it work. From the contrib dir on > the ftp site I found some code for LDAP authentication but no help in > integrating it. > > Also, from reading the docs it is not clear to me how users are > authenticated from the web login. Does it use the same method as the > e-mail interface? Can it? > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -- Rick Rezinas 503-889-7091 Unix Systems Administrator Qsent, Inc. When Gladstone was British Prime Minister he visited Michael Faraday's laboratory and asked if some esoteric substance called `Electricity' would ever have practical significance. "One day, sir, you will tax it," was the answer. -- Science, 1994 From cag at us.ibm.com Wed Jun 25 16:44:20 2003 From: cag at us.ibm.com (Christian Gilmore) Date: Wed, 25 Jun 2003 14:44:20 -0600 Subject: [rt-users] integration with LDAP / Active Directory Message-ID: Sean, $LookupSender is a relic of RT2 and is ignored in RT3. What you need to do is the following: 1) Place attached LDAP.pm (after your own local modifications) into /opt/rt3/local/lib/RT/Interface/Email/Auth (you may need to create this directory tree). Create a symbolic link from /op/rt3/lib/RT/Interface/Email/Auth/LDAP.pm to /opt/rt3/local/lib/RT/Interface/Email/Auth/LDAP.pm. 2) Alter /opt/rt3/etc/RT_SiteConfig.pm to include the following @RT::MailPlugins = ( "Auth::LDAP" ); You may wish to include other plugins. More information on this topic can be found within the rt-mailgate POD. Thanks, Christian ---------------------- Christian Gilmore Technology Leader GeT Support Application Development IBM Software Group Sean Perry Sent by: rt-users-admin at lists.fsck.com 06/25/03 03:11 PM To: rt-users at lists.fsck.com cc: Subject: [rt-users] integration with LDAP / Active Directory So I have a shiny new installation of 3.0.3. We want to use our existing user database for most of the obvious reasons. I have seen the $LookupSenderInExternalDatabase option but I can not find any docs that explain how to make it work. From the contrib dir on the ftp site I found some code for LDAP authentication but no help in integrating it. Also, from reading the docs it is not clear to me how users are authenticated from the web login. Does it use the same method as the e-mail interface? Can it? _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: LDAP.pm Type: application/octet-stream Size: 7505 bytes Desc: not available URL: From sean.perry at intransa.com Wed Jun 25 16:51:08 2003 From: sean.perry at intransa.com (Sean Perry) Date: Wed, 25 Jun 2003 13:51:08 -0700 Subject: [rt-users] integration with LDAP / Active Directory In-Reply-To: References: Message-ID: <3EFA0B3C.5070308@intransa.com> Christian Gilmore wrote: > > Sean, > > $LookupSender is a relic of RT2 and is ignored in RT3. What you need to > do is the following: > thanks for the info, will read the code and play around with it. Based on this, it seems that the web login and the mail authentication are two very different entities. Is there a way to join them? It's the same pool of users so why have to authentication styles? (for me anyways, obviously other installs may be different) From jesse at bestpractical.com Wed Jun 25 17:08:21 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 25 Jun 2003 17:08:21 -0400 Subject: [rt-devel] Re: [rt-users] RT 3.0.3 - Sudden MySQL slowness In-Reply-To: <20030625154042.GA31295@hamburg.fcb.com> References: <20030625083647.GA23006@hamburg.fcb.com> <20030625141222.GB25243@hamburg.fcb.com> <20030625154042.GA31295@hamburg.fcb.com> Message-ID: <20030625210821.GD3971@fsck.com> On Wed, Jun 25, 2003 at 05:40:42PM +0200, Harald Wagener wrote: > So, further investigation shows that the MySQL queries are slowed down > to death. Setting the idle-timeout for the FastCgiServer to 120 seconds, > the internal server errors don't pop up anymore. The MySQL queries take > about 80 seconds to complete in the first run, and are stunningly fast > being served out of the query cache. Can you tell us _which_ mysql queries are running slow? -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From cag at us.ibm.com Wed Jun 25 17:09:52 2003 From: cag at us.ibm.com (Christian Gilmore) Date: Wed, 25 Jun 2003 16:09:52 -0500 Subject: [rt-users] integration with LDAP / Active Directory Message-ID: Since I use external authentication (ie, apache authenticates instead of RT), I've never been concerned with closer integration. I purposely want to separate authentication systems from the applications. To use external authentication, you'll need to configure RT_SiteConfig.pm to have Set($WebExternalAuth, 1) and apache to authenticate against an LDAP. There are multiple options here. I personally use Apache::AuthenLDAP and Apache::AuthzLDAP with Apache::AuthenCache and Apache::AuthzCache wrapped around for efficiency. Thanks, Christian ---------------------- Christian Gilmore Technology Leader GeT Support Application Development IBM Software Group Sean Perry Sent by: rt-users-admin at lists.fsck.com 06/25/03 03:51 PM To: rt-users at lists.fsck.com cc: Subject: Re: [rt-users] integration with LDAP / Active Directory Christian Gilmore wrote: > > Sean, > > $LookupSender is a relic of RT2 and is ignored in RT3. What you need to > do is the following: > thanks for the info, will read the code and play around with it. Based on this, it seems that the web login and the mail authentication are two very different entities. Is there a way to join them? It's the same pool of users so why have to authentication styles? (for me anyways, obviously other installs may be different) _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -------------- next part -------------- An HTML attachment was scrubbed... URL: From jgedeon at qualcomm.com Wed Jun 25 19:50:31 2003 From: jgedeon at qualcomm.com (John Gedeon) Date: Wed, 25 Jun 2003 16:50:31 -0700 Subject: [rt-users] RT keyword search Message-ID: <5.1.0.14.2.20030625164647.07e55f48@unixmail.qualcomm.com> I have rt2.0.15. I have a keywordselection (single) that specifies what version a ticket applies to. I want to search for all the tickets without a version. How do I do that? I add the restriction "has no value" and get nothing. I have tried just adding "not version 1","not version 2" .... yet I still get nothing. I would be happy to accept that there are no tickets with no versions associated with them but I know this is not true since I can go to a ticket in the queue that doesn't have a value assigned to that keyword. Please help. John -- <>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge him, and he will make your paths straight." From pape-rt at inf.fu-berlin.de Thu Jun 26 00:10:32 2003 From: pape-rt at inf.fu-berlin.de (Dirk Pape) Date: Thu, 26 Jun 2003 06:10:32 +0200 Subject: [rt-users] mysqld deadlocks with rt3.0.3 Message-ID: <2147483647.1056607832@dialin-212-144-013-224.arcor-ip.net> Hello, we have seen two deadlocks of mysqld in the past two days, one with rt3.0.3rc4 and one with rt3.0.3 release. conf is apache 1.3, mysql 3, modperl1, DBD::mysql 2.1027, Searchbuilder 0.86 symptom: rt hangs and email to rt bounces a try to trace the mysqld restarts it and after that rt3 runs fine again (for some time). In rt.log we have entries like: [Wed Jun 25 16:30:37 2003] [warning]: DBIx::SearchBuilder error:Can't connect to local MySQL server through socket '/var/run/mysqld/ mysqld.sock' (111) Jesse, I will send you personally a part of the mysql.log file just before mysqld stops working. A series of Queries like SELECT ACL.id from ACL, Groups, Principals, CachedGroupMembers WHERE (ACL.RightName = 'SuperUser' OR ACL.RightName = 'SeeQueue') AND Principals.Disabled = 0 AND CachedGroupMembers.Disabled = 0 AND Principals.id = Groups.id AND Principals.id = CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId = '166' AND ( ACL.ObjectType = 'RT::System' OR (ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = '3')) AND ( ( ACL.PrincipalId = Principals.id AND ACL.PrincipalType = 'Group' AND (Groups .Domain = 'SystemInternal' OR Groups.Domain = 'UserDefined' OR Groups.Domain = 'ACLEquivalence' OR Groups.Domain = 'Personal')) OR ( ((Groups.Domain = 'RT::Queue-Role' AND Groups.Instance = '3') ) AND Groups.Type = ACL.PrincipalType AND Groups.Id = Principals.id AND Principals.PrincipalType = 'Group') ) LIMIT 1 are the last life signs of mysqld. Hope that will help you to isolate the bug. Thanks, Dirk. From rspier at pobox.com Thu Jun 26 01:47:46 2003 From: rspier at pobox.com (Robert Spier) Date: Wed, 25 Jun 2003 22:47:46 -0700 Subject: [rt-users] mysqld deadlocks with rt3.0.3 In-Reply-To: <2147483647.1056607832@dialin-212-144-013-224.arcor-ip.net> References: <2147483647.1056607832@dialin-212-144-013-224.arcor-ip.net> Message-ID: mysql4 is highly recommended. What platform are you running on? Is there anything in the mysql error log? Is the mysql process still there? What state is it in? -R From pdh at snapgear.com Thu Jun 26 01:55:13 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 26 Jun 2003 15:55:13 +1000 Subject: [rt-users] installation issue In-Reply-To: <20030625163155.95962.qmail@web10005.mail.yahoo.com> References: <20030625041453.GD99580@not.autrijus.org> <20030625163155.95962.qmail@web10005.mail.yahoo.com> Message-ID: <20030626055513.GM571@luggage> Thang T. Mai wrote: > Under /opt/rt3/var, mason_data already has the correct ownership > > drwxrwx--- 2 www www 4096 Jun 24 15:45 session_data > drwxrwx--- 5 www www 4096 Jun 24 15:45 mason_data (Temporarily) chmod 777 that dir, and see what user creates the obj dir. Also check /opt/rt3/var, /opt/rt3 and /opt to make sure that they're executable by everyone. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From rchibois at free.fr Thu Jun 26 02:32:32 2003 From: rchibois at free.fr (Remy Chibois) Date: Thu, 26 Jun 2003 08:32:32 +0200 (CEST) Subject: [rt-users] Re: [rt-devel] Patch for RT 3.0.3 attachment conversion problem In-Reply-To: <20030625141147.GA6185@not.autrijus.org> References: <1056549349.3ef9a9e5ae2f9@imp.free.fr> <20030625141147.GA6185@not.autrijus.org> Message-ID: <1056609152.3efa93806e7c4@imp.free.fr> Quoting Autrijus Tang : > On Wed, Jun 25, 2003 at 03:55:49PM +0200, Remy Chibois wrote: > > The following patch seems to correct the problem and works for my > setup. > > Can you please give it a try ? > > This patch seems flawed in the sense that it breaks I18N.pm's > capability of correctly handling high bits in non-text/plain > attachment's file names. Ok for that point but I never saw attachments filenames that were not encoded using either "Quoted-Printable" or "Base 64". Here, text parts are "text/plain" either Q or B encoded and attachments (binaries) are for most part "application/*" or "image/*" with filenames containing high bits encoded using "Qutoed-Printable". This is why the patch is flawed. [..] > I also cannot produce the UTF32LE problem here... It is probably > a wrong thing to do if people somehow set it into > @EmailInputEncodings. my @EmailInputEncodings only contains "iso-8859-1" as all incoming mails are using this format. > Anyway, I'd like you (and others who notice this problem) to > try I18N.diff and see what it comes out, so we can determine > whether it's db-specific, mta-specific, or what. Ok. I'll post results today. Thank you. -- Remy Chibois From rchibois at free.fr Thu Jun 26 03:27:29 2003 From: rchibois at free.fr (Remy Chibois) Date: Thu, 26 Jun 2003 09:27:29 +0200 (CEST) Subject: [rt-users] Re: [rt-devel] Patch for RT 3.0.3 attachment conversion problem In-Reply-To: <20030625141147.GA6185@not.autrijus.org> References: <1056549349.3ef9a9e5ae2f9@imp.free.fr> <20030625141147.GA6185@not.autrijus.org> Message-ID: <1056612449.3efaa061b40f1@imp.free.fr> Quoting Autrijus Tang : [...] > Anyway, I'd like you (and others who notice this problem) to > try I18N.diff and see what it comes out, so we can determine > whether it's db-specific, mta-specific, or what. Here is what I get (debug log first then the message): ========== I18N.pm debug ========== RT: XXX: We are handed a multipart (MIME::Entity=HASH(0x92f1084)), recursing into it... (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:161) RT: XXX: Trying to guess encoding of MIME::Entity=HASH(0x9294758)... (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:166) RT: XXX: MIME::Entity=HASH(0x9294758) is encoded in iso-8859-1. Now set Head to it... (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:172) RT: XXX: So. Let's see if text/plain is the type of MIME::Entity=HASH(0x9294758) (text/plain). (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:186) RT: XXX: It is. Continuing decoding MIME::Entity=HASH(0x9294758)... (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:188) RT: XXX: Trying to guess encoding of MIME::Entity=HASH(0x929a404)... (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:166) RT: XXX: MIME::Entity=HASH(0x929a404) is encoded in UTF-32LE. Now set Head to it... (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:172) RT: XXX: So. Let's see if text/plain is the type of MIME::Entity=HASH(0x929a404) (text/plain). (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:186) RT: XXX: It is. Continuing decoding MIME::Entity=HASH(0x929a404)... (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:188) RT: XXX: ...and we're back from the multipart (MIME::Entity=HASH(0x92f1084))... (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:163) RT: XXX: Trying to guess encoding of MIME::Entity=HASH(0x92f1084)... (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:166) RT: XXX: Trying to guess encoding of MIME::Entity=HASH(0x9588154)... (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:166) RT: XXX: MIME::Entity=HASH(0x9588154) is encoded in utf-8. Now set Head to it... (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:172) RT: XXX: So. Let's see if text/plain is the type of MIME::Entity=HASH(0x9588154) (text/plain). (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:186) RT: XXX: It is. Continuing decoding MIME::Entity=HASH(0x9588154)... (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:188) RT: XXX: Trying to guess encoding of MIME::Entity=HASH(0x958d0e4)... (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:166) RT: XXX: MIME::Entity=HASH(0x958d0e4) is encoded in utf-8. Now set Head to it... (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:172) RT: XXX: So. Let's see if text/plain is the type of MIME::Entity=HASH(0x958d0e4) (text/plain). (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:186) RT: XXX: It is. Continuing decoding MIME::Entity=HASH(0x958d0e4)... (/produits/rt-3.0.3-dev/lib/RT/I18N.pm:188) RT: Converting 'utf-8' to 'iso-8859-1' RT: Malformed UTF-8 character (UTF-16 surrogate 0xdfda) in subroutine entry at /usr/local/perl/lib/5.8.0/i686-linux-thread-multi/Encode.pm line 186. (/produits/rt-3.0.3-dev/lib/RT.pm:235) RT: Malformed UTF-8 character (UTF-16 surrogate 0xdfa8) in subroutine entry at /usr/local/perl/lib/5.8.0/i686-linux-thread-multi/Encode.pm line 186. (/produits/rt-3.0.3-dev/lib/RT.pm:235) RT: Malformed UTF-8 character (UTF-16 surrogate 0xdb00) in subroutine entry at /usr/local/perl/lib/5.8.0/i686-linux-thread-multi/Encode.pm line 186. (/produits/rt-3.0.3-dev/lib/RT.pm:235) RT: Malformed UTF-8 character (character 0xffff) in subroutine entry at /usr/local/perl/lib/5.8.0/i686-linux-thread-multi/Encode.pm line 186. (/produits/rt-3.0.3-dev/lib/RT.pm:235) RT: No recipients found. Not sending. (/produits/rt-3.0.3-dev/lib/RT/Action/SendEmail.pm:251) RT: Ticket 323 created in queue 'General' by Remy (/produits/rt-3.0.3-dev/lib/RT/Ticket_Overlay.pm:608) ========== /I18N.pm debug ========== Now the original message (e-mail adresses changed, attachment truncated) ========== Message ========== From: =?iso-8859-1?Q?CHIBOIS_R=E9my?= To: 'rt3dev' Subject: Attachment filename test Date: Thu, 26 Jun 2003 08:51:23 +0200 MIME-Version: 1.0 X-Mailer: Internet Mail Service (5.5.2650.21) Content-Type: multipart/mixed; boundary="----_=_NextPart_000_01C33BAF.5B86EAB0" Content-Length: 656313 Lines: 8537 This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. ------_=_NextPart_000_01C33BAF.5B86EAB0 Content-Type: text/plain; charset="iso-8859-1" Attachment filename test ------_=_NextPart_000_01C33BAF.5B86EAB0 Content-Type: application/vnd.ms-powerpoint; name="=?iso-8859-1?Q?Pr=E9sentation_Outil_Comm_DSIV_020517=2E?= =?iso-8859-1?Q?ppt?=" Content-Transfer-Encoding: base64 Content-Disposition: attachment; filename="=?iso-8859-1?Q?Pr=E9sentation_Outil_Comm_DSIV_020?= =?iso-8859-1?Q?517=2Eppt?=" 0M8R4KGxGuEAAAAAAAAAAAAAAAAAAAAAPgADAP7/CQAGAAAAAAAAAAAAAAAIAAAAoQMAAAAAAAAA [Content truncated] AAAAAAAAAAAAAAAAAAAAAAAA////////////////AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAA ------_=_NextPart_000_01C33BAF.5B86EAB0-- ========== /Message ========== Hope this will help. -- Remy Chibois From hwagener at hamburg.fcb.com Thu Jun 26 03:40:34 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Thu, 26 Jun 2003 09:40:34 +0200 Subject: [rt-devel] Re: [rt-users] RT 3.0.3 - Sudden MySQL slowness In-Reply-To: <20030625210821.GD3971@fsck.com> References: <20030625083647.GA23006@hamburg.fcb.com> <20030625141222.GB25243@hamburg.fcb.com> <20030625154042.GA31295@hamburg.fcb.com> <20030625210821.GD3971@fsck.com> Message-ID: <20030626074034.GA5661@hamburg.fcb.com> On Wed, Jun 25, 2003 at 05:08:21PM -0400, Jesse Vincent wrote: > > > On Wed, Jun 25, 2003 at 05:40:42PM +0200, Harald Wagener wrote: > > So, further investigation shows that the MySQL queries are slowed down > > to death. Setting the idle-timeout for the FastCgiServer to 120 seconds, > > the internal server errors don't pop up anymore. The MySQL queries take > > about 80 seconds to complete in the first run, and are stunningly fast > > being served out of the query cache. > > > Can you tell us _which_ mysql queries are running slow? The one below. Setting tmp_table_size to 320M (50% of physical RAM) does not help either. Some more investigation showed that CachedGroupMembers has around 40000 lines - is that feasible with ~200 requestors, 8 admins and 4700 tickets? Regards, Harald Wagener SELECT DISTINCT main.* FROM Users main, Principals Principals_1, CachedGroupMembers CachedGroupMembers_2, Groups Groups_3, Principals Principals_4, ACL ACL_5, CachedGroupMembers CachedGroupMembers_6 WHERE ((ACL_5.RightName = 'OwnTicket')OR(ACL_5.RightName = 'SuperUser')) AND ((CachedGroupMembers_2.GroupId = '4')) AND ((Principals_1.Disabled = '0')) AND ((Principals_1.PrincipalType = 'User')) AND ((ACL_5.PrincipalId = Principals_4.id AND Principals_4.id = Groups_3.id AND ACL_5.PrincipalType = 'Group' AND (Groups_3.Domain = 'SystemInternal' OR Groups_3.Domain = 'UserDefined' OR Groups_3.Domain = 'ACLEquivalence')) OR (((Groups_3.Domain = 'RT::Queue-Role' AND Groups_3.Instance = 5) OR (Groups_3.Domain = 'RT::Ticket-Role' AND Groups_3.Instance = 4684)) AND Groups_3.Type = ACL_5.PrincipalType AND Groups_3.id = Principals_4.id)) AND (ACL_5.ObjectType = 'RT::System' OR (ACL_5.ObjectType = 'RT::Queue' AND ACL_5.ObjectId = 5)) AND main.id = Principals_1.id AND Principals_1.id = CachedGroupMembers_2.MemberId AND CachedGroupMembers_6.MemberId = Principals_1.id AND CachedGroupMembers_6.GroupId = Principals_4.id ORDER BY main.Name ASC From mike at afrihost.com Thu Jun 26 04:36:58 2003 From: mike at afrihost.com (Mike Salibas) Date: 26 Jun 2003 10:36:58 +0200 Subject: [rt-users] non priv user search? Message-ID: <1056616618.1950.30.camel@Mike> Hi y'all, I have added a few users on RT and did NOT tick "let users be granted rights". Now, When I search for these users in "Select Users" in order to change their settings, the search comes up blank.The only user that appears is ROOT (and any other user I add with "granted rights" ticked. I have tried different search combinations (all of them, I think). I have also searched the list archives and managed to find one query similar to my query but had no luck with an answer.(spent a few hours searching the archives...possibly used inaccurate search keywords) How do I find these users that are NOT granted rights? Would I have to edit the MySql database and remove the users manually? thankee :) Mike Salibas Afrihost - the BEST web hosting! Ever! ******************************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. ******************************************************************************** This message was scanned by Servant from afrihost.com ******************************************************************************** From daniel at 34SP.com Thu Jun 26 05:16:07 2003 From: daniel at 34SP.com (Daniel Foster) Date: Thu, 26 Jun 2003 10:16:07 +0100 Subject: [rt-users] mysqld deadlocks with rt3.0.3 In-Reply-To: References: <2147483647.1056607832@dialin-212-144-013-224.arcor-ip.net> Message-ID: <3EFAB9D7.9040507@34SP.com> > mysql4 is highly recommended. Is this for resons of performace, stability or both? -- Daniel Foster Technical Director 34SP.com From autrijus at autrijus.org Thu Jun 26 05:34:52 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Thu, 26 Jun 2003 17:34:52 +0800 Subject: [rt-users] Re: [rt-devel] Patch for RT 3.0.3 attachment conversion problem In-Reply-To: <1056612449.3efaa061b40f1@imp.free.fr> References: <1056549349.3ef9a9e5ae2f9@imp.free.fr> <20030625141147.GA6185@not.autrijus.org> <1056612449.3efaa061b40f1@imp.free.fr> Message-ID: <20030626093452.GB4176@not.autrijus.org> On Thu, Jun 26, 2003 at 09:27:29AM +0200, Remy Chibois wrote: > > Anyway, I'd like you (and others who notice this problem) to > > try I18N.diff and see what it comes out, so we can determine > > whether it's db-specific, mta-specific, or what. > > Here is what I get (debug log first then the message): You Encode::Guess version, please. Try upgrading to the latest version on CPAN and see if this persist. /me curses false-alarm BOM marks... Maybe what we should do is prepend a single ' ' in the strings passed to Encode::Guess, to defeat BOM sniffing. Maybe. Thanks, /Autrijus/ -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 187 bytes Desc: not available URL: From pape-rt at inf.fu-berlin.de Thu Jun 26 06:47:11 2003 From: pape-rt at inf.fu-berlin.de (Dirk Pape) Date: Thu, 26 Jun 2003 12:47:11 +0200 Subject: [rt-users] mysqld deadlocks with rt3.0.3 In-Reply-To: References: <2147483647.1056607832@dialin-212-144-013-224.arcor-ip.net> Message-ID: <2147483647.1056631631@eremix> Hello --Am Mittwoch, 25. Juni 2003 22:47 Uhr -0700 schrieb Robert Spier : > mysql4 is highly recommended. yes I know but we have mysqld running for other dbs as well and did not upgrade yet. > What platform are you running on? Debian Linux woody with manual installed perl 5.8.0 > Is there anything in the mysql error log? there is only the process id of the killed processes and the time stamp for restart. I for myself did not restart apache and my admin said he tried to trace the processes and did not restart it manually > Is the mysql process still there? What state is it in? no it is killed. Dirk. From M.J.Hulsman01 at rf.rabobank.nl Thu Jun 26 08:17:28 2003 From: M.J.Hulsman01 at rf.rabobank.nl (Hulsman, MJ (Mike)) Date: Thu, 26 Jun 2003 14:17:28 +0200 Subject: [rt-users] rt @ oscon Message-ID: <34C4E1392F32A549B9F2573F48F1A76E04BD2BCF@AMPHION.rabobank.corp> Is there a possibility that a webcast will be made available afterwards for the people that cannot attend the talk ? > -----Oorspronkelijk bericht----- > Van: John Stoffel [mailto:stoffel at lucent.com] > Verzonden: woensdag 25 juni 2003 18:30 > Aan: Sheeri Kritzer > CC: Robert Spier; shaheen at csoft.net; rt-users at lists.fsck.com > Onderwerp: Re: [rt-users] rt @ oscon > > > > I'd be interested in attending such a talk for sure... > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm ================================================ De informatie opgenomen in dit bericht kan vertrouwelijk zijn en is uitsluitend bestemd voor de geadresseerde. Indien u dit bericht onterecht ontvangt, wordt u verzocht de inhoud niet te gebruiken en de afzender direct te informeren door het bericht te retourneren. ================================================ The information contained in this message may be confidential and is intended to be exclusively for the addressee. Should you receive this message unintentionally, please do not use the contents herein and notify the sender immediately by return e-mail. From gamboa at infophil.com Thu Jun 26 10:30:17 2003 From: gamboa at infophil.com (alvn) Date: Thu, 26 Jun 2003 22:30:17 +0800 Subject: [rt-users] saving to both RT and mailbox Message-ID: <3EFB0379.7030009@infophil.com> is it possible to have the emails be processed by RT-mailgate and at the same time be saved into a corresponding mailbox? i have RT installed both on remote server A and local server B. server A will pass the emails to rt-mailgate and at the same time save it to a mailbox. server B will retrieve the mails (that are saved into the mailbox in server A) thru POP and forward it to rt-mailgate of server B. thanks. alvn From jesse at bestpractical.com Thu Jun 26 11:50:44 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 26 Jun 2003 11:50:44 -0400 Subject: [rt-users] mysqld deadlocks with rt3.0.3 In-Reply-To: <3EFAB9D7.9040507@34SP.com> References: <2147483647.1056607832@dialin-212-144-013-224.arcor-ip.net> <3EFAB9D7.9040507@34SP.com> Message-ID: <20030626155044.GL3971@fsck.com> On Thu, Jun 26, 2003 at 10:16:07AM +0100, Daniel Foster wrote: > >mysql4 is highly recommended. > > Is this for resons of performace, stability or both? Performance, stability AND functionality ;) > -- > Daniel Foster > Technical Director > 34SP.com > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From daniel at 34SP.com Thu Jun 26 11:55:29 2003 From: daniel at 34SP.com (Daniel Foster) Date: Thu, 26 Jun 2003 16:55:29 +0100 Subject: [rt-users] mysqld deadlocks with rt3.0.3 In-Reply-To: <20030626155044.GL3971@fsck.com> References: <2147483647.1056607832@dialin-212-144-013-224.arcor-ip.net> <3EFAB9D7.9040507@34SP.com> <20030626155044.GL3971@fsck.com> Message-ID: <3EFB1771.5070606@34SP.com> >>>mysql4 is highly recommended. >>Is this for resons of performace, stability or both? > Performance, stability AND functionality ;) Fair enough - MySQL 4 it is then! :-) Next question is FastCGI or mod_perl? -- Daniel Foster Technical Director 34SP.com From jesse at bestpractical.com Thu Jun 26 12:19:37 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 26 Jun 2003 12:19:37 -0400 Subject: [rt-users] rt @ oscon In-Reply-To: <34C4E1392F32A549B9F2573F48F1A76E04BD2BCF@AMPHION.rabobank.corp> References: <34C4E1392F32A549B9F2573F48F1A76E04BD2BCF@AMPHION.rabobank.corp> Message-ID: <20030626161937.GA12138@fsck.com> On Thu, Jun 26, 2003 at 02:17:28PM +0200, Hulsman, MJ (Mike) wrote: > Is there a possibility that a webcast will be made available afterwards for the people that cannot attend the talk ? It is somewhat unlikely that we'll me making a webcast of the half-day developer training session (which is what this really is) available, though we're starting to look at being able to offer it in other areas. After OS Con, I'll try to put together a list of potential locations and send out mail to rt-users to gauge interest. Best Jesse -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From daniel at 34SP.com Thu Jun 26 12:23:08 2003 From: daniel at 34SP.com (Daniel Foster) Date: Thu, 26 Jun 2003 17:23:08 +0100 Subject: [rt-users] rt @ oscon In-Reply-To: <20030626161937.GA12138@fsck.com> References: <34C4E1392F32A549B9F2573F48F1A76E04BD2BCF@AMPHION.rabobank.corp> <20030626161937.GA12138@fsck.com> Message-ID: <3EFB1DEC.7010505@34SP.com> > It is somewhat unlikely that we'll me making a webcast of the half-day > developer training session (which is what this really is) available, > though we're starting to look at being able to offer it in other areas. > After OS Con, I'll try to put together a list of potential locations and > send out mail to rt-users to gauge interest. Here's hoping you cross the pond for one of them... -- Daniel Foster Technical Director 34SP.com From sean.perry at intransa.com Thu Jun 26 12:37:33 2003 From: sean.perry at intransa.com (Sean Perry) Date: Thu, 26 Jun 2003 09:37:33 -0700 Subject: [rt-users] integration with LDAP / Active Directory In-Reply-To: References: Message-ID: <3EFB214D.707@intransa.com> Christian Gilmore wrote: > > Since I use external authentication (ie, apache authenticates instead of > RT), I've never been concerned with closer integration. I purposely want > to separate authentication systems from the applications. To use > external authentication, you'll need to configure RT_SiteConfig.pm to > have Set($WebExternalAuth, 1) and apache to authenticate against an > LDAP. There are multiple options here. I personally use > Apache::AuthenLDAP and Apache::AuthzLDAP with Apache::AuthenCache and > Apache::AuthzCache wrapped around for efficiency. > Unfortunately, I am using Apache 2.0 so your nifty perl module won't work for me. Will keep looking, the answers here are getting me closer to my goal. Wish it was easier though, seems like many, many groups would want LDAP integration. From peter at pwatson.org Thu Jun 26 12:41:15 2003 From: peter at pwatson.org (Peter Watson) Date: Thu, 26 Jun 2003 17:41:15 +0100 Subject: [rt-users] 'Goto ticket' problem? Message-ID: <5.1.1.6.2.20030626173118.0343ee70@mail.pwatson.org> I'm running RT 3.0.2 and have set some 'unprivileged' users up on my test system. If I login as one of those users and get the 'Self Service' page I am able to view any ticket (ie not just mine, and from a different Queue) by entering a number for the Goto Ticket button. I've seen references to this problem in the mailing list archive but not the solution.. Is it a matter of setting permissions differently? The alternative seems to be to make all users 'privileged' which then gives me greater control on what they can/cannot see but also presents loads of unusable options :) Ultimately I would like to have UserA unprivileged and able to enter tickets to QueueA only, and UserB unprivileged and able to enter tickets to QueueB only ie UserA can't enter tickets to QueueB and vice versa. Any thoughts? Thanks, Peter Watson From thangmai at yahoo.com Thu Jun 26 12:57:54 2003 From: thangmai at yahoo.com (Thang T. Mai) Date: Thu, 26 Jun 2003 09:57:54 -0700 (PDT) Subject: [rt-users] installation issue In-Reply-To: <20030626055513.GM571@luggage> Message-ID: <20030626165754.73394.qmail@web10009.mail.yahoo.com> Greetings, [root at rt-tracker var]# pwd /opt/rt3/var [root at rt-tracker var]# ls -lart total 20 drwxrwx--- 2 www www 4096 Jun 26 09:20 session_data drwxrwxrwx 5 www www 4096 Jun 26 09:20 mason_data drwxr-xr-x 2 root root 4096 Jun 26 09:20 log [root at rt-tracker mason_data]# cd mason_data [root at rt-tracker mason_data]# ls -lart total 20 drwxr-xr-x 2 www www 4096 Jun 26 09:20 obj drwxr-xr-x 2 www www 4096 Jun 26 09:20 etc drwxr-xr-x 2 www www 4096 Jun 26 09:20 cache Yes, /opt/rt3/var, /opt/rt3 and /opt are executable by everyone. Still no go! If I "chmod -R 777 /opt/rt3" , I get a login prompt in my browser... So what should be the correct permission and ownership? Many thanks, --- Phil Homewood wrote: > Thang T. Mai wrote: > > Under /opt/rt3/var, mason_data already has the correct ownership > > > > drwxrwx--- 2 www www 4096 Jun 24 15:45 session_data > > drwxrwx--- 5 www www 4096 Jun 24 15:45 mason_data > > (Temporarily) chmod 777 that dir, and see what user creates > the obj dir. Also check /opt/rt3/var, /opt/rt3 and /opt to > make sure that they're executable by everyone. > -- > Phil Homewood, Systems Janitor, http://www.SnapGear.com > pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 > SnapGear - Custom Embedded Solutions and Security Appliances __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com From rspier at pobox.com Thu Jun 26 13:17:35 2003 From: rspier at pobox.com (Robert Spier) Date: Thu, 26 Jun 2003 10:17:35 -0700 Subject: [rt-users] mysqld deadlocks with rt3.0.3 In-Reply-To: <2147483647.1056631631@eremix> References: <2147483647.1056607832@dialin-212-144-013-224.arcor-ip.net> <2147483647.1056631631@eremix> Message-ID: > there is only the process id of the killed processes and the time stamp for > restart. I for myself did not restart apache and my admin said he tried to > trace the processes and did not restart it manually What do you mean "only the process id" ?? Is there a mysql crash message? -R From rspier at pobox.com Thu Jun 26 13:18:58 2003 From: rspier at pobox.com (Robert Spier) Date: Thu, 26 Jun 2003 10:18:58 -0700 Subject: [rt-users] mysqld deadlocks with rt3.0.3 In-Reply-To: <3EFB1771.5070606@34SP.com> References: <2147483647.1056607832@dialin-212-144-013-224.arcor-ip.net> <3EFAB9D7.9040507@34SP.com> <20030626155044.GL3971@fsck.com> <3EFB1771.5070606@34SP.com> Message-ID: At Thu, 26 Jun 2003 16:55:29 +0100, Daniel Foster wrote: > > >>>mysql4 is highly recommended. > >>Is this for resons of performace, stability or both? > > Performance, stability AND functionality ;) > > Fair enough - MySQL 4 it is then! :-) > > Next question is FastCGI or mod_perl? mod_perl has the advantage of tighter integration into Apache so that it can terminate disconnected connections, aborting a database query, etc... but FastCGI is often easier to setup. I'd probably use mod_perl in production, but FastCGI in development. But really this is a "what works best for you in your environment." It's easy to switch between them. -R From jgedeon at qualcomm.com Thu Jun 26 14:01:58 2003 From: jgedeon at qualcomm.com (John Gedeon) Date: Thu, 26 Jun 2003 11:01:58 -0700 Subject: Fwd: [rt-users] RT keyword search Message-ID: <5.1.0.14.2.20030626110135.07e55d98@unixmail.qualcomm.com> >Date: Wed, 25 Jun 2003 16:50:31 -0700 > >I have rt2.0.15. I have a keywordselection (single) that specifies what >version a ticket applies to. I want to search for all the tickets without >a version. How do I do that? I add the restriction "has no value" and get >nothing. I have tried just adding "not version 1","not version 2" .... yet >I still get nothing. I would be happy to accept that there are no tickets >with no versions associated with them but I know this is not true since I >can go to a ticket in the queue that doesn't have a value assigned to that >keyword. > >Please help. >John > > >-- ><>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on >your own understanding; > in all your ways acknowledge him, and he > will make your paths straight." > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -- <>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge him, and he will make your paths straight." From cvicente at network-services.uoregon.edu Thu Jun 26 14:12:49 2003 From: cvicente at network-services.uoregon.edu (Carlos Vicente) Date: 26 Jun 2003 11:12:49 -0700 Subject: [rt-users] Getting owner to change when replying Message-ID: <1056651169.18466.56.camel@tiroloco.uoregon.edu> Hi all, I've tried Jamie's AutoTake.pm, but I can't seem to make it work. This is the scenario: - RT 3.0.3 - Someone sends e-mail and creates a ticket (ticket is owned by Nobody) - I (a privileged user, who can own tickets in this queue) reply to the ticket (via e-mail or web). - The ticket changes from new to open, but the owner never changes. I added these using sbin/rt-setup-database --action insert --datafile (once for each file): @ScripActions = ( { Name => 'Assign Tickets', Description => 'Assign a ticket on first correspondence', ExecModule => 'AutoTake' }, ); @Scrips = ( { Description => 'AutoTake', ScripCondition => 3, ScripAction => 16, Stage => 'TransactionCreate', Queue => 0, Template => 1 } ); For reference, these are the contents of lib/RT/Actions/AutoTake.pm: # BEGIN LICENSE BLOCK # # Copyright (c) 1996-2003 Jesse Vincent # Copyright (c) 2003 Jamie Wilkinson # # (Except where explictly superceded by other copyright notices) # # This work is made available to you under the terms of Version 2 of # the GNU General Public License. A copy of that license should have # been provided with this software, but in any event can be snarfed # from www.gnu.org. # # This work is distributed in the hope that it will be useful, but # WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU # General Public License for more details. # # Unless otherwise specified, all modifications, corrections or # extensions to this work which alter its source code become the # property of Best Practical Solutions, LLC hen submitted for # inclusion in the work.=0A # # END LICENSE BLOCK # automatically assign a ticket to the current user if # * ticket is owned by Nobody # * user is privileged # * user can own tickets in this queue # Based on Bruce Campbell's AutoTake.pm module for RT2, and Chad Scott's # AutoOpen patch for RT3. package RT::Action::AutoTake; Require RT::Action::Generic; use strict; use vars qw/@ISA/; @ISA = qw(RT::Action::Generic); sub Describe { my $self = shift; return (ref $self ); } sub Prepare { my $self = shift; my $retval = undef; if ($self->TicketObj->IsOwner($RT::Nobody)) { $retval = 1; } return($retval); } sub Commit { my $self = shift; $self->TicketObj->SetOwner($self->TransactionObj->CreatorObj->id); return(1); } eval "require RT::Action::AutoTake_Vendor"; die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoTake_Vendor.pm}); eval "require RT::Action::AutoTake_Local"; die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoTake_Local.pm}); 1; Has anyone successfully used this? Also, it seems that there's been enough demand for this scrip for Jesse to consider including it in the distribution... Jesse? Thanks a lot in advance. cv This one time, at band camp, Jamie Wilkinson wrote: >I've got a patch that adds an AutoTake.pm action, then all you need to do is >do a couple of database inserts to enable the new script as a separate >action/scrip. The patch I sent was broken, a correct AutoTake.pm is attached, drop it over the top of the broken version. As per Phil's email, use the importer script to add the action to your RT installation. -- jaq at spacepants.org http://spacepants.org/jaq.gpg From bill at daze.net Thu Jun 26 14:45:15 2003 From: bill at daze.net (bill at daze.net) Date: Thu, 26 Jun 2003 11:45:15 -0700 (PDT) Subject: [rt-users] Re: rt @ oscon In-Reply-To: <20030626181502.17968.45634.Mailman@pallas.eruditorum.org> Message-ID: <20030626114227.J260-100000@droid.daze.net> > Is there a possibility that a webcast will be made available afterwards for = > the people that cannot attend the talk =3F It's not a "talk" but instead a tutorial / training / seminar that costs big bucks to get in to. It's part of the two day tutorial series that happens prior to the actual conference. From VLuck at VMdirect.com Thu Jun 26 15:18:00 2003 From: VLuck at VMdirect.com (Val Luck) Date: Thu, 26 Jun 2003 12:18:00 -0700 Subject: [rt-users] Is this slow? It seems slow. Message-ID: Jamie, Thanks so much for your message and comments. I will definitely look into postgres and see if there are any indexes that could be added to speed things up. With 3 people actively using RT, clicking on Resolve/Comment/Reply can now take up to 60 seconds for the screen to come up... which if people are on the phone with someone is a long time to have them sit there and wait. :-( You mentioned that upgrading to RT version 3.0.3 (which is out now) could fix it? Updating DBIx::SearchBuilder looks like a perl mod upgrade from CPAN, not RT? Regardless, I'll look into it. I can't believe that you have some db queries that are taking 20 minutes ..?!? Wow. Are you sure that's minutes and not seconds? That would render RT useless. :-( I sure hope I don't see any degradation of that magnitude when I upgrade. If you do add any more indexes for performance, it would be great if you could email me or the rt-users list. I'll do the same. Thanks again, Val -----Original Message----- From: Jamie Wilkinson [mailto:jaq at spacepants.org] Sent: Tuesday, June 10, 2003 6:34 PM To: rt-users at lists.fsck.com Subject: Re: [rt-users] Is this slow? It seems slow. This one time, at band camp, Val Luck wrote: >As it is right now with testing (creating tickets, re-assigning them, resolving them, etc) I can get up to a 5 to 15 second delay when going from "display" to "jumbo" mode. And similarly when clicking on Update from the front page, or Resolve/Comment/Reply on the Display page. Yes, this behaviour has been seen in the past. version 3.0.3pre2 of RT with a recent version of DBIx::SearchBuilder (now 0.86) has fixed the speed problem for some people. Unfortunately, I am not one of them. My experience - 3.0.0 and 3.0.1 ran dog slow, 3.0.1 with a 0.83_01 of DBIx::SearchBuilder ran faster, but page loads were still taking about 30 seconds for the above operations, and now with 3.0.3pre2 and DBIx::SearchBuilder 0.86 I am again experiencing 20 minute database queries. >This seems kind of slow, doesn't it? What will happen when 5 people are beating on it? postgres will fork a subprocess for each query, so that when 5 people are doing things, you'll have 5 processes taking up about 20% CPU each. And when you hit the stop button, the subprocess won't stop. >While clicking around in RT, it's common for the postgres db process 'postmaster' jump to 100% and sit there for the duration. Additionally, I saw an earlier message posted about adding indexes to the RT database. I had assumed that he was doing custom queries..? Are their any extra indexes we could(should) add that are sanctioned by the RT programmers/DBAs that could speed things up? I've added some indexes to a few tables, but in the mists of time and experimentation, have forgotten which ones they are. Turn on postgres logging (log_statements = true; syslog = 2 and so on) and you'll see the large ACL query run for a while. Copy that into psql and run it yourself with "explain analyze" prepended, and you'll have some profiling information you can use to work out the problem. I'll be doing that mysel shortly, but it would be useful to have more than one explain to help debug it. -- jaq at spacepants.org http://spacepants.org/jaq.gpg _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From sophia at aps.org Thu Jun 26 15:28:21 2003 From: sophia at aps.org (Sophie Rockhsar) Date: Thu, 26 Jun 2003 15:28:21 -0400 Subject: [rt-users] performance problem - RT3.0.3 on Postgresql 7.3.3 Message-ID: <200306261528.21046.sophia@aps.org> Hi all, Just upgraded to RT 3.0.3, on PostgreSql 7.3.3 (FreeBSD 4.8 box). The database had already existed (and had RT 3.0.2 running on it), so I just got the upgrade through the ports collection, and left the existing database intact. I restarted the postgres server and apache, and that was all... The performance of the database server is extremely bad when any Reply/Resolve/Comment is issued on a ticket. Any suggestions? Thanks much, Sophie From ler at lerctr.org Thu Jun 26 15:36:18 2003 From: ler at lerctr.org (Larry Rosenman) Date: Thu, 26 Jun 2003 14:36:18 -0500 Subject: [rt-users] performance problem - RT3.0.3 on Postgresql 7.3.3 In-Reply-To: <200306261528.21046.sophia@aps.org> References: <200306261528.21046.sophia@aps.org> Message-ID: <14430000.1056656178@lerlaptop.iadfw.net> have you tuned PostgreSQL? Mine seems(!) to be okay on a UnixWare box. BTW, Jesse or other devs, you guys are welcome to an account to test new versions etc on my box. LER --On Thursday, June 26, 2003 15:28:21 -0400 Sophie Rockhsar wrote: > Hi all, > > Just upgraded to RT 3.0.3, on PostgreSql 7.3.3 (FreeBSD 4.8 box). The > database had already existed (and had RT 3.0.2 running on it), so I just > got the upgrade through the ports collection, and left the existing > database intact. I restarted the postgres server and apache, and that > was all... > > The performance of the database server is extremely bad when any > Reply/Resolve/Comment is issued on a ticket. Any suggestions? > > Thanks much, > Sophie > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- Larry Rosenman http://www.lerctr.org/~ler Phone: +1 972-414-9812 E-Mail: ler at lerctr.org US Mail: 1905 Steamboat Springs Drive, Garland, TX 75044-6749 From sophia at aps.org Thu Jun 26 15:45:07 2003 From: sophia at aps.org (Sophie Rockhsar) Date: Thu, 26 Jun 2003 15:45:07 -0400 Subject: [rt-users] performance problem - RT3.0.3 on Postgresql 7.3.3 In-Reply-To: <14430000.1056656178@lerlaptop.iadfw.net> References: <200306261528.21046.sophia@aps.org> <14430000.1056656178@lerlaptop.iadfw.net> Message-ID: <200306261545.07931.sophia@aps.org> Hi Larry, Using what I had from 3.0.2, I had tuned the "shared_buffers" parameter in the postgresql.conf file by setting it to 8192. Apart from that, what other tune-ups would you recommend? Thanks, Sophie On Thursday 26 June 2003 03:36 pm, Larry Rosenman wrote: > have you tuned PostgreSQL? > > Mine seems(!) to be okay on a UnixWare box. > > BTW, Jesse or other devs, you guys are welcome to an account to test new > versions etc on my box. > > LER > > > --On Thursday, June 26, 2003 15:28:21 -0400 Sophie Rockhsar > > wrote: > > Hi all, > > > > Just upgraded to RT 3.0.3, on PostgreSql 7.3.3 (FreeBSD 4.8 box). The > > database had already existed (and had RT 3.0.2 running on it), so I just > > got the upgrade through the ports collection, and left the existing > > database intact. I restarted the postgres server and apache, and that > > was all... > > > > The performance of the database server is extremely bad when any > > Reply/Resolve/Comment is issued on a ticket. Any suggestions? > > > > Thanks much, > > Sophie > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From ler at lerctr.org Thu Jun 26 15:46:45 2003 From: ler at lerctr.org (Larry Rosenman) Date: Thu, 26 Jun 2003 14:46:45 -0500 Subject: [rt-users] performance problem - RT3.0.3 on Postgresql 7.3.3 In-Reply-To: <200306261545.07931.sophia@aps.org> References: <200306261528.21046.sophia@aps.org> <14430000.1056656178@lerlaptop.iadfw.net> <200306261545.07931.sophia@aps.org> Message-ID: <21980000.1056656805@lerlaptop.iadfw.net> --On Thursday, June 26, 2003 15:45:07 -0400 Sophie Rockhsar wrote: > Hi Larry, > > Using what I had from 3.0.2, I had tuned the "shared_buffers" parameter > in the postgresql.conf file by setting it to 8192. Apart from that, what > other tune-ups would you recommend? that "should" do it. That's what I'm using, albeit on a UnixWare box, and 7.3.3 of PG. Just an idea :-) -- Larry Rosenman http://www.lerctr.org/~ler Phone: +1 972-414-9812 E-Mail: ler at lerctr.org US Mail: 1905 Steamboat Springs Drive, Garland, TX 75044-6749 From ulrich.kiermayr at univie.ac.at Thu Jun 26 15:48:40 2003 From: ulrich.kiermayr at univie.ac.at (Ulrich Kiermayr) Date: Thu, 26 Jun 2003 15:48:40 -0400 Subject: [rt-users] performance problem - RT3.0.3 on Postgresql 7.3.3 In-Reply-To: <200306261528.21046.sophia@aps.org> References: <200306261528.21046.sophia@aps.org> Message-ID: <3EFB4E18.1070506@univie.ac.at> Sophie Rockhsar wrote: > Hi all, > > Just upgraded to RT 3.0.3, on PostgreSql 7.3.3 (FreeBSD 4.8 box). The database > had already existed (and had RT 3.0.2 running on it), so I just got the > upgrade through the ports collection, and left the existing database intact. > I restarted the postgres server and apache, and that was all... > > The performance of the database server is extremely bad when any > Reply/Resolve/Comment is issued on a ticket. Any suggestions? Yep, same setup, same issues - excetp mine is a RedHat 7.3 I already discussed it with jesse. lG uk -- ------------------------------------------------------------------------ Ulrich Kiermayr Zentraler Informatikdienst der Universitaet Wien Network Security Universitaetsstrasse 7, 1010 Wien, Austria ------------------------------------------------------------------------ eMail: ulrich.kiermayr at univie.ac.at Tel: (+43 1) 4277 / 14104 Hotline: security.zid at univie.ac.at Fax: (+43 1) 4277 / 9140 ------------------------------------------------------------------------ GPG Key fingerprint = BF0D 5749 4DC1 ED74 AB67 7180 105F 491D A8D7 64D8 From sophia at aps.org Thu Jun 26 15:57:49 2003 From: sophia at aps.org (Sophie Rockhsar) Date: Thu, 26 Jun 2003 15:57:49 -0400 Subject: [rt-users] performance problem - RT3.0.3 on Postgresql 7.3.3 In-Reply-To: <3EFB4E18.1070506@univie.ac.at> References: <200306261528.21046.sophia@aps.org> <3EFB4E18.1070506@univie.ac.at> Message-ID: <200306261557.49377.sophia@aps.org> So, is there anything else to be done, such as adding more indexes, etc.? Would you please forward to me what Jesse had to say about this? Thanks, Sophie On Thursday 26 June 2003 03:48 pm, Ulrich Kiermayr wrote: > Sophie Rockhsar wrote: > > Hi all, > > > > Just upgraded to RT 3.0.3, on PostgreSql 7.3.3 (FreeBSD 4.8 box). The > > database had already existed (and had RT 3.0.2 running on it), so I just > > got the upgrade through the ports collection, and left the existing > > database intact. I restarted the postgres server and apache, and that was > > all... > > > > The performance of the database server is extremely bad when any > > Reply/Resolve/Comment is issued on a ticket. Any suggestions? > > Yep, same setup, same issues - excetp mine is a RedHat 7.3 > I already discussed it with jesse. > > lG uk From ged at azulsystems.com Thu Jun 26 19:42:44 2003 From: ged at azulsystems.com (Gilles-Eric Descamps) Date: Thu, 26 Jun 2003 16:42:44 -0700 Subject: [rt-users] Experience hooking RT3 to MS-Exchange2000/Active Directory/LDAP ? Message-ID: Hi, Does anybody out here has experience hooking RT3 to sync its database with MS-Exchange2000, or Active Directory. I'm looking for RT3 to get its user login & password from a windows 2000 machine. I kind of see that you need to go through LDAP. However when I use the LDAP Browser ( http://www.iit.edu/~gawojar/ldap/index.html ) I need to authentify myself with a username and a password to have access to the list of users. Has anybody successfully synced RT3 with Exchange/Active Directory ? I've downloaded LDAP.pm and installed, but was not able to modify it to use non-anymous binding # my $mesg = $ldap->bind(); # bind to a directory with dn and password my $mesg = $ldap->bind( "DC=company, DC=com", password => "secret" ); but it still does not work: [Thu Jun 26 23:31:36 2003] [debug]: LookupLdapUserInfo: Entered with: Name = gilles Address = gilles RealName = gilles Found = 0 (/home/rt/rt3/local/lib/RT/Interface/Email/Auth/LDAP.pm:141) [Thu Jun 26 23:31:36 2003] [critical]: LookupLdapUserInfo: Cannot bind anonymously to LDAP: 49 (/home/rt/rt3/local/lib/RT/Interface/Email/Auth/LDAP.pm:170) [Thu Jun 26 23:31:36 2003] [notice]: Sender's email address and name were not found in LDAP. (/home/rt/rt3/local/lib/RT/Inter face/Email/Auth/LDAP.pm:36) [Thu Jun 26 23:31:37 2003] [error]: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. Any suggestions ? That configuration (LDAP to an exchange server) should be pretty common. Thanks, -- Gilles-Eric DESCAMPS "sed quis custodiet ipsos custodes ?" From lcs at MIT.EDU Thu Jun 26 20:58:25 2003 From: lcs at MIT.EDU (Larry Stone) Date: Thu, 26 Jun 2003 20:58:25 EDT Subject: [rt-users] installation issue In-Reply-To: Your message of Thu, 26 Jun 2003 09:57:54 -0700 (PDT) Message-ID: > [root at rt-tracker var]# pwd > /opt/rt3/var > > [root at rt-tracker var]# ls -lart > total 20 > drwxrwx--- 2 www www 4096 Jun 26 09:20 session_data > drwxrwxrwx 5 www www 4096 Jun 26 09:20 mason_data > drwxr-xr-x 2 root root 4096 Jun 26 09:20 log In my experience the {rt-install-root}/var/log directory has to be writable by the user running the webserver, usually "www". Installing 3.0.0 and 3.0.2 left it owned by root, so I had to to chown it to www before RT would start. (This is Apache 1.3.27 / fastcgi / Solaris 2.8 / MySQL 4.0.12 etc) -- Larry From VLuck at VMdirect.com Thu Jun 26 21:45:41 2003 From: VLuck at VMdirect.com (Val Luck) Date: Thu, 26 Jun 2003 18:45:41 -0700 Subject: [rt-users] performance problem - RT3.0.3 on Postgresql 7.3.3 Message-ID: Hello RT users, Just to add another data point, I am using rt-3-0-2 and postgresql-7.3.2 on Red Hat 8, and I am having the exact same issues with Reply/Resolve/Comment. We have a relatively new install of and not a lot of tickets, and it can take 60-70 seconds when clicking on Reply/Resolve/Comment. I'd love to know any performance tweaks that could be done to Red Hat, RT or PostgreSql...? Val -----Original Message----- From: Sophie Rockhsar [mailto:sophia at aps.org] Sent: Thursday, June 26, 2003 12:28 PM To: rt-users at lists.fsck.com Subject: [rt-users] performance problem - RT3.0.3 on Postgresql 7.3.3 Hi all, Just upgraded to RT 3.0.3, on PostgreSql 7.3.3 (FreeBSD 4.8 box). The database had already existed (and had RT 3.0.2 running on it), so I just got the upgrade through the ports collection, and left the existing database intact. I restarted the postgres server and apache, and that was all... The performance of the database server is extremely bad when any Reply/Resolve/Comment is issued on a ticket. Any suggestions? Thanks much, Sophie _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From jaq at spacepants.org Thu Jun 26 22:56:09 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Fri, 27 Jun 2003 12:56:09 +1000 Subject: [rt-users] Is this slow? It seems slow. In-Reply-To: References: Message-ID: <20030627025609.GB1052@spacepants.org> This one time, at band camp, Val Luck wrote: >You mentioned that upgrading to RT version 3.0.3 (which is out now) could fix it? Updating DBIx::SearchBuilder looks like a perl mod upgrade from CPAN, not RT? Regardless, I'll look into it. > >I can't believe that you have some db queries that are taking 20 minutes ..?!? Wow. Are you sure that's minutes and not seconds? That would render RT useless. :-( I sure hope I don't see any degradation of that magnitude when I upgrade. > >If you do add any more indexes for performance, it would be great if you could email me or the rt-users list. I'll do the same. You're replying to an old email, since then we've upgraded RT to 3.0.3 and DBIx::SearchBuilder to 0.86 (I think that's the latest version), and the WhoHaveRight query is much much faster. But see the thread on rt-devel regarding Sybase and mysql, for a patch that seems to improve performanve even more for everyone. -- jaq at spacepants.org http://spacepants.org/jaq.gpg From autrijus at autrijus.org Fri Jun 27 01:09:08 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Fri, 27 Jun 2003 13:09:08 +0800 Subject: [rt-users] Experience hooking RT3 to MS-Exchange2000/Active Directory/LDAP ? In-Reply-To: References: Message-ID: <20030627050908.GD4222@not.autrijus.org> On Thu, Jun 26, 2003 at 04:42:44PM -0700, Gilles-Eric Descamps wrote: > I'm looking for RT3 to get its user login & password > from a windows 2000 machine. I have successfully introduced Windows integrated authentication (aka NTLM single sign-on) to RT a while ago, using this setup in Apache2's httpd.conf: LoadModule sspi_auth_module modules/mod_auth_sspi.so # change "/rt3/" to whatever your RT base URL path is AuthName "RT" AuthType SSPI SSPIAuth On SSPIAuthoritative On SetHandler perl-script PerlHandler RT::Mason The SSPI authentication module is available at: http://www.syneapps.com/software/mod_auth_sspi/ I believe Apache1 can use mod_ntlm too, although I've never tested it: http://www.syneapps.com/software/mod_ntlm/ You also need to put these two lines in RT_SiteConfig.pm: Set( $WebExternalAuth, 1 ); Set( $WebExternalAuto, 1 ); Hope that helps. :-) Thanks, /Autrijus/ -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 187 bytes Desc: not available URL: From chris at uk.clara.net Fri Jun 27 02:42:52 2003 From: chris at uk.clara.net (Chris Fewtrell) Date: 27 Jun 2003 07:42:52 +0100 Subject: [rt-users] 'Goto ticket' problem? In-Reply-To: <5.1.1.6.2.20030626173118.0343ee70@mail.pwatson.org> References: <5.1.1.6.2.20030626173118.0343ee70@mail.pwatson.org> Message-ID: <1056696171.12703.14.camel@smile.noc.clara.net> On Thu, 2003-06-26 at 17:41, Peter Watson wrote: > I'm running RT 3.0.2 and have set some 'unprivileged' users up on my test > system. If I login as one of those users and get the 'Self Service' page I > am able to view any ticket (ie not just mine, and from a different Queue) > by entering a number for the Goto Ticket button. I've seen references to > this problem in the mailing list archive but not the solution.. I had a similar problem, I didn't want the unprivileged users from getting at the other tickets, only ones they were a requestor of. The Display.html in SelfService (as does the Display.html in Tickets) has a condition I modified. Where it reads unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) { $m->comp( 'Error.html', Why => loc("No permission to display that ticket") ); $m->abort(); } to be instead unless($Ticket->CurrentUserHasRight('ShowTicket') && ($session{'CurrentUser'}->Privileged || $Ticket->IsRequestor($session{'CurrentUser'}->PrincipalId))) { $m->comp('Error.html', Why => loc("No permission to view ticket") ); $m->abort(); } Now this modification prolly does more than you want, as only if the user is privileged or they are a requestor does it let them view it (that and they have the "Show Ticket" right which I granted Unprivileged users for the Queue). I've not seen the mailing list archive records of this problem and only put this together and started using it in the last 24 hours, and it appears to work fine. -- Best Regards, Chris Fewtrell From pdh at snapgear.com Fri Jun 27 02:58:47 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 27 Jun 2003 16:58:47 +1000 Subject: [rt-users] 'Goto ticket' problem? In-Reply-To: <1056696171.12703.14.camel@smile.noc.clara.net> References: <5.1.1.6.2.20030626173118.0343ee70@mail.pwatson.org> <1056696171.12703.14.camel@smile.noc.clara.net> Message-ID: <20030627065847.GA1227@dorfl.internal.moreton.com.au> Chris Fewtrell wrote: > Now this modification prolly does more than you want, as only if the > user is privileged or they are a requestor does it let them view it > (that and they have the "Show Ticket" right which I granted Unprivileged > users for the Queue). Why not instead grant Requestor the "Show Ticket" right? Seems kinda weird to say that all Unprivileged users can Show Ticket if you're only going to hack the code to prevent exactly that.... From M.J.Hulsman01 at rf.rabobank.nl Fri Jun 27 03:36:31 2003 From: M.J.Hulsman01 at rf.rabobank.nl (Hulsman, MJ (Mike)) Date: Fri, 27 Jun 2003 09:36:31 +0200 Subject: [rt-users] Re: rt @ oscon Message-ID: <34C4E1392F32A549B9F2573F48F1A76E04BD1F33@AMPHION.rabobank.corp> > -----Oorspronkelijk bericht----- > Van: bill at daze.net [mailto:bill at daze.net] > Verzonden: donderdag 26 juni 2003 19:45 > Aan: rt-users at lists.fsck.com > Onderwerp: [rt-users] Re: rt @ oscon > > > > > Is there a possibility that a webcast will be made > available afterwards for = > > the people that cannot attend the talk =3F > > It's not a "talk" but instead a tutorial / training / seminar > that costs > big bucks to get in to. It's part of the two day tutorial series that > happens prior to the actual conference. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm Sorry for the misunderstanding about the tutorial. I dont want to get a cheap tutorial, but i live in europe and it is somewhat expensive to attent a tutorial in the states. I am using RT for a little while now. If i had used RT a little longer and joined the mailing list i defenately would have tried to attent to go to a meeting in europe where Jesse had a talk. And supplied Jesse with free beer ;-)) Mike ================================================ De informatie opgenomen in dit bericht kan vertrouwelijk zijn en is uitsluitend bestemd voor de geadresseerde. Indien u dit bericht onterecht ontvangt, wordt u verzocht de inhoud niet te gebruiken en de afzender direct te informeren door het bericht te retourneren. ================================================ The information contained in this message may be confidential and is intended to be exclusively for the addressee. Should you receive this message unintentionally, please do not use the contents herein and notify the sender immediately by return e-mail. From Samuel.Senoner at eurac.edu Fri Jun 27 03:52:28 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Fri, 27 Jun 2003 09:52:28 +0200 Subject: [rt-users] Experience hooking RT3 to MS-Exchange2000/Active Directory/LDAP ? Message-ID: <8ABC35686C73554691F3481C4023BE5E932AF4@abz01lan.eurac.edu> Do you want the config for Apache or for RT3? Do you have Apache 1.03 or Apache 2? I set up the LDAP authentication from my RT3 Server running with Apache 1.03 to an Active Directory. And here my problems: 1. The only problem is webfallbackauth, so I cannot log in as root in RT with webexternalauth. 2. I also configured the automatic creation of the user, but I would be interesting to have also the user detils, for example the mail adress, so that not another account is created when this user sends a mail. Thanks for help Samuel -----Original Message----- From: Autrijus Tang [mailto:autrijus at autrijus.org] Sent: Friday,27 June,2003 07:09 To: Gilles-Eric Descamps Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] Experience hooking RT3 to MS-Exchange2000/Active Directory/LDAP ? On Thu, Jun 26, 2003 at 04:42:44PM -0700, Gilles-Eric Descamps wrote: > I'm looking for RT3 to get its user login & password > from a windows 2000 machine. I have successfully introduced Windows integrated authentication (aka NTLM single sign-on) to RT a while ago, using this setup in Apache2's httpd.conf: LoadModule sspi_auth_module modules/mod_auth_sspi.so # change "/rt3/" to whatever your RT base URL path is AuthName "RT" AuthType SSPI SSPIAuth On SSPIAuthoritative On SetHandler perl-script PerlHandler RT::Mason The SSPI authentication module is available at: http://www.syneapps.com/software/mod_auth_sspi/ I believe Apache1 can use mod_ntlm too, although I've never tested it: http://www.syneapps.com/software/mod_ntlm/ You also need to put these two lines in RT_SiteConfig.pm: Set( $WebExternalAuth, 1 ); Set( $WebExternalAuto, 1 ); Hope that helps. :-) Thanks, /Autrijus/ From pwagland at allshare.nl Fri Jun 27 08:30:21 2003 From: pwagland at allshare.nl (Paul Wagland) Date: Fri, 27 Jun 2003 14:30:21 +0200 Subject: [rt-users] performance problem - RT3.0.3 on Postgresql 7.3.3 In-Reply-To: Message-ID: Hi all, Just to add another data point in here.... We are using Debian, Postgres 7.3.3 and RT 3.0.3 (and all of it's dependencies :-) If you are in this setup I would suggest that you try the patch that Christopher Audley wrote and sent to the devel list: > Sent: Wednesday, June 25, 2003 20:46 > Subject: [rt-devel] Users::WhoHaveRight and Sybase Using this patch gave us the following results: Well, I have tested this and have come up with the following results (all times are averaged over ten runs): Page before time after time Ticket/Create.html 13.6 0.4 Ticket/ModifyPeople.html 9.5 0.6 Search/Bulk.html ~4 ~2 Using the ab tool from Apache gave these results: old --- Document Path: /rt3/Ticket/ModifyPeople.html?id=1502 Document Length: 9951 bytes Concurrency Level: 1 Time taken for tests: 299.844 seconds Complete requests: 20 Percentage of the requests served within a certain time (ms) 50% 13132 66% 15160 75% 18217 80% 18981 90% 24829 95% 24829 new --- Document Path: /rt3/Ticket/ModifyPeople.html?id=1502 Document Length: 9951 bytes Concurrency Level: 1 Time taken for tests: 16.553 seconds Complete requests: 20 Percentage of the requests served within a certain time (ms) 50% 668 66% 677 75% 689 80% 720 90% 1497 95% 1497 As you can see... A distinct improvement! Hope this helps you all, Cheers, Paul > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Val Luck > Sent: Friday, June 27, 2003 3:46 > To: rt-users at lists.fsck.com > Subject: RE: [rt-users] performance problem - RT3.0.3 on Postgresql > 7.3.3 > > > > Hello RT users, > > Just to add another data point, I am using rt-3-0-2 and > postgresql-7.3.2 on Red Hat 8, and I am having the exact same > issues with Reply/Resolve/Comment. We have a relatively new > install of and not a lot of tickets, and it can take 60-70 > seconds when clicking on Reply/Resolve/Comment. > > I'd love to know any performance tweaks that could be done to Red > Hat, RT or PostgreSql...? > > Val > > > -----Original Message----- > From: Sophie Rockhsar [mailto:sophia at aps.org] > Sent: Thursday, June 26, 2003 12:28 PM > To: rt-users at lists.fsck.com > Subject: [rt-users] performance problem - RT3.0.3 on Postgresql 7.3.3 > > > Hi all, > > Just upgraded to RT 3.0.3, on PostgreSql 7.3.3 (FreeBSD 4.8 box). > The database > had already existed (and had RT 3.0.2 running on it), so I just got the > upgrade through the ports collection, and left the existing > database intact. > I restarted the postgres server and apache, and that was all... > > The performance of the database server is extremely bad when any > Reply/Resolve/Comment is issued on a ticket. Any suggestions? > > Thanks much, > Sophie > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > From pwagland at allshare.nl Fri Jun 27 08:58:48 2003 From: pwagland at allshare.nl (Paul Wagland) Date: Fri, 27 Jun 2003 14:58:48 +0200 Subject: [rt-users] performance problem - RT3.0.3 on Postgresql 7.3.3 (solution) In-Reply-To: Message-ID: And more importantly :-) (Given that this is the request that people are saying is really slow) This is also from ab: old: ---- Document Path: /rt3/Ticket/Update.html?Action=Respond&id=1003 Document Length: 9261 bytes Concurrency Level: 1 Time taken for tests: 214.115 seconds Complete requests: 20 Percentage of the requests served within a certain time (ms) 50% 10529 66% 10687 75% 10822 80% 11066 90% 11943 new: ---- Document Path: /rt3/Ticket/Update.html?Action=Respond&id=1003 Document Length: 9261 bytes Concurrency Level: 1 Time taken for tests: 18.344 seconds Complete requests: 20 Percentage of the requests served within a certain time (ms) 50% 796 66% 827 75% 848 80% 891 90% 1018 BTW, just in case anyone out there is using the Debian packages and wants to install this, here are the steps required: mkdir -p /usr/local/share/request-tracker3/lib/RT/ cp Groups_Local.pm Users_Local.pm \ /usr/local/share/request-tracker3/lib/RT/ mkdir -p /usr/local/share/request-tracker3/html/Elements/ cp SelectOwner.dat \ /usr/local/share/request-tracker3/html/Elements/SelectOwner For the standard RT install you need to do something similar, but I am not sure what the exact directories are. BTW (if you are reading this) Thanks to Andrew Stribblehill for the Debian packages! They have made my life so much easier! I hope this helps, Cheers, Paul > -----Original Message----- > From: Paul Wagland [mailto:pwagland at allshare.nl] > Sent: Friday, June 27, 2003 14:30 > To: Val Luck; rt-users at lists.fsck.com > Subject: RE: [rt-users] performance problem - RT3.0.3 on Postgresql > 7.3.3 > > > Hi all, > > Just to add another data point in here.... > > We are using Debian, Postgres 7.3.3 and RT 3.0.3 (and all of it's > dependencies :-) > > If you are in this setup I would suggest that you try the patch > that Christopher Audley wrote and sent to the devel list: > > Sent: Wednesday, June 25, 2003 20:46 > > Subject: [rt-devel] Users::WhoHaveRight and Sybase > > Using this patch gave us the following results: > Well, I have tested this and have come up with the following > results (all times are averaged over ten runs): > > Page before time after time > Ticket/Create.html 13.6 0.4 > Ticket/ModifyPeople.html 9.5 0.6 > Search/Bulk.html ~4 ~2 > > Using the ab tool from Apache gave these results: > > old > --- > Document Path: /rt3/Ticket/ModifyPeople.html?id=1502 > Document Length: 9951 bytes > > Concurrency Level: 1 > Time taken for tests: 299.844 seconds > Complete requests: 20 > > Percentage of the requests served within a certain time (ms) > 50% 13132 > 66% 15160 > 75% 18217 > 80% 18981 > 90% 24829 > 95% 24829 > > > > new > --- > Document Path: /rt3/Ticket/ModifyPeople.html?id=1502 > Document Length: 9951 bytes > > Concurrency Level: 1 > Time taken for tests: 16.553 seconds > Complete requests: 20 > > Percentage of the requests served within a certain time (ms) > 50% 668 > 66% 677 > 75% 689 > 80% 720 > 90% 1497 > 95% 1497 > > > As you can see... A distinct improvement! > > Hope this helps you all, > Cheers, > Paul > > > -----Original Message----- > > From: rt-users-admin at lists.fsck.com > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Val Luck > > Sent: Friday, June 27, 2003 3:46 > > To: rt-users at lists.fsck.com > > Subject: RE: [rt-users] performance problem - RT3.0.3 on Postgresql > > 7.3.3 > > > > > > > > Hello RT users, > > > > Just to add another data point, I am using rt-3-0-2 and > > postgresql-7.3.2 on Red Hat 8, and I am having the exact same > > issues with Reply/Resolve/Comment. We have a relatively new > > install of and not a lot of tickets, and it can take 60-70 > > seconds when clicking on Reply/Resolve/Comment. > > > > I'd love to know any performance tweaks that could be done to Red > > Hat, RT or PostgreSql...? > > > > Val > > > > > > -----Original Message----- > > From: Sophie Rockhsar [mailto:sophia at aps.org] > > Sent: Thursday, June 26, 2003 12:28 PM > > To: rt-users at lists.fsck.com > > Subject: [rt-users] performance problem - RT3.0.3 on Postgresql 7.3.3 > > > > > > Hi all, > > > > Just upgraded to RT 3.0.3, on PostgreSql 7.3.3 (FreeBSD 4.8 box). > > The database > > had already existed (and had RT 3.0.2 running on it), so I just got the > > upgrade through the ports collection, and left the existing > > database intact. > > I restarted the postgres server and apache, and that was all... > > > > The performance of the database server is extremely bad when any > > Reply/Resolve/Comment is issued on a ticket. Any suggestions? > > > > Thanks much, > > Sophie > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > > From stephen.quinney at computing-services.oxford.ac.uk Fri Jun 27 09:37:46 2003 From: stephen.quinney at computing-services.oxford.ac.uk (Stephen Quinney) Date: Fri, 27 Jun 2003 14:37:46 +0100 Subject: [rt-users] performance problem - RT3.0.3 on Postgresql 7.3.3 (solution) In-Reply-To: References: Message-ID: <20030627133746.GB15936@computing-services.oxford.ac.uk> On Fri, Jun 27, 2003 at 02:58:48PM +0200, Paul Wagland wrote: > BTW, just in case anyone out there is using the Debian packages and wants to > install this, here are the steps required: > mkdir -p /usr/local/share/request-tracker3/lib/RT/ > cp Groups_Local.pm Users_Local.pm \ > /usr/local/share/request-tracker3/lib/RT/ > mkdir -p /usr/local/share/request-tracker3/html/Elements/ > cp SelectOwner.dat \ > /usr/local/share/request-tracker3/html/Elements/SelectOwner Just a quick note, as co-maintainer of the Debian RT3 package. These mkdir steps should not be needed now. The latest (3.0.3-1) package will, during the postinst stage, try to create all the necessary local directories for you on install/upgrade and give them the correct ownership and permissions. > BTW (if you are reading this) Thanks to Andrew Stribblehill for the Debian > packages! They have made my life so much easier! We're glad to hear that the Debian package of RT3 is appreciated. Cheers, Stephen Quinney From mitya at cavia.pp.ru Fri Jun 27 09:58:21 2003 From: mitya at cavia.pp.ru (Dmitry Sivachenko) Date: Fri, 27 Jun 2003 17:58:21 +0400 Subject: [rt-users] RT and mod_fastcgi Message-ID: <20030627135821.GA17823@fling-wing.demos.su> Hello! I want to try RT with mod_fastcgi rather than mod_perl. Is there any docs about how should I configure apache for that purpose. Standard RT manual contains information about configuring RT with mod_perl, but lacks info about FastCGI. Thanks! From shimi at shimi.net Fri Jun 27 10:04:38 2003 From: shimi at shimi.net (shimi) Date: Fri, 27 Jun 2003 17:04:38 +0300 (IDT) Subject: [rt-users] RT and mod_fastcgi In-Reply-To: <20030627135821.GA17823@fling-wing.demos.su> Message-ID: it is in the docs... but that's how you define the virtualhost.... ServerName rt.yourdomain.com ServerAdmin rtadmin at yourdomain.com DocumentRoot /usr/local/rt3/share/html AddHandler fastcgi-script .fcgi FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi -idle-timeout 300 Alias /NoAuth/images/ /usr/local/rt3/share/html/NoAuth/images/ ScriptAlias / /usr/local/rt3/bin/mason_handler.fcgi/ of course that if your installation path is not /usr/local/rt3, you have to change it to what it is... On Fri, 27 Jun 2003, Dmitry Sivachenko wrote: > Hello! > > I want to try RT with mod_fastcgi rather than mod_perl. > Is there any docs about how should I configure apache for that purpose. > > Standard RT manual contains information about configuring RT with > mod_perl, but lacks info about FastCGI. > > Thanks! > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- Best regards, Shimi ---- "Outlook is a massive flaming horrid blatant security violation, which also happens to be a mail reader." "Sure UNIX is user friendly; it's just picky about who its friends are." From mike at afrihost.com Fri Jun 27 10:13:52 2003 From: mike at afrihost.com (Mike Salibas) Date: 27 Jun 2003 16:13:52 +0200 Subject: [rt-users] non priv user search? Message-ID: <1056723231.1535.44.camel@Mike> Hi y'all, still having issues with this problem... is there a solution? ------------------------ I have added a few users on RT and did NOT tick "let users be granted rights". Now, When I search for these users in "Select Users" in order to change their settings, the search comes up blank.The only user that appears is ROOT (and any other user I add with "granted rights" ticked. I have tried different search combinations (all of them, I think). I have also searched the list archives and managed to find one query similar to my query but had no luck with an answer.(spent a few hours searching the archives...possibly used inaccurate search keywords) How do I find these users that are NOT granted rights? Would I have to edit the MySql database and remove the users manually? thankee :) Mike Salibas Afrihost - the BEST web hosting! Ever! ******************************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. ******************************************************************************** This message was scanned by Servant from afrihost.com ******************************************************************************** From ddofton at 4cls.org Fri Jun 27 10:13:37 2003 From: ddofton at 4cls.org (Dan Dofton) Date: Fri, 27 Jun 2003 10:13:37 -0400 Subject: [rt-users] Rt problem In-Reply-To: <3EF93DB1@webgate1.mail.vanderbilt.edu> References: <3EF93DB1@webgate1.mail.vanderbilt.edu> Message-ID: <20030627101337.699ae85b.ddofton@4cls.org> On Wed, 25 Jun 2003 10:12:57 -0500 hesterqe wrote: > I am a first time user of rt3, using a Unix Solaris 8 platform. I've > followed installation instructions perfectly, but when I start up apache > I get an Internal server error screen on my browser. Does anybody know > why? I was getting 500 errors until I recompiled apache with static mod_perl. Good Luck, -- Dan Dofton Automation Assistant Four County Library System 304 Clubhouse Rd Vestal, NY 13850 (607) 723-8236 Ext 313 ddofton at 4cls.org www.4cls.org From joseph85750 at yahoo.com Fri Jun 27 14:14:13 2003 From: joseph85750 at yahoo.com (Joseph Spenner) Date: Fri, 27 Jun 2003 11:14:13 -0700 (PDT) Subject: [rt-users] Creating new templates - scrips problem In-Reply-To: <1056723231.1535.44.camel@Mike> Message-ID: <20030627181413.20252.qmail@web13101.mail.yahoo.com> I'm using v2.0.15, on RedHat8. After I "Create New Template", I create a scrip: "OnCreate NotifyRequestorsAndCcs with template New Template". When the conditions are met such that the scrip gets run (creating a new ticket), an email is delivered (as per the scrip instructions) but the body of the message is empty. If I try to use an existing Template, such as "Global Template: Auto Reply", I get the body of the Global Auto Reply template correctly. In my /var/log/rt/rt.log0, I see the following: [Fri Jun 27 18:01:08 2003] [error]: error: unexpected end of header error: couldn't parse head; error near: Then the body of my template message appears in the log. I created another new template with a very simple body, and saw the same sort of thing in the log: === [Fri Jun 27 18:07:39 2003] [error]: error: couldn't parse head; error near: Nothing too complicated in the body. Just a few lines. === Has anyone else ever had this problem? Any help would be appreciated. Thanks! __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com From jgedeon at qualcomm.com Fri Jun 27 14:05:22 2003 From: jgedeon at qualcomm.com (John Gedeon) Date: Fri, 27 Jun 2003 11:05:22 -0700 Subject: Fwd: [rt-users] RT keyword search Message-ID: <5.1.0.14.2.20030627110432.05cf7a08@unixmail.qualcomm.com> This is the third time I have sent this email, sorry for the many sends but I am looking for some help. John >Date: Wed, 25 Jun 2003 16:50:31 -0700 > >I have rt2.0.15. I have a keywordselection (single) that specifies what >version a ticket applies to. I want to search for all the tickets without >a version. How do I do that? I add the restriction "has no value" and get >nothing. I have tried just adding "not version 1","not version 2" .... yet >I still get nothing. I would be happy to accept that there are no tickets >with no versions associated with them but I know this is not true since I >can go to a ticket in the queue that doesn't have a value assigned to that >keyword. > >Please help. >John > > >-- ><>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on >your own understanding; > in all your ways acknowledge him, and he > will make your paths straight." > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -- <>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge him, and he will make your paths straight." From cwfox at fujitsu.com Fri Jun 27 19:18:06 2003 From: cwfox at fujitsu.com (Camron W. Fox) Date: Fri, 27 Jun 2003 13:18:06 -1000 Subject: [rt-users] rt2 to rt3 with Japanese Characters Message-ID: Folks, I am trying to transition from RT2.0.15 to RT3.0.3. I installed Ben Gertzfield's patch for Japanese under RT2 (http://fsck.com/rtfm/article.html?id=123#120). Using rt2-to-rt3 V1.13, I tried with $ENCODING = "iso-8859-1"; (default) first, and the DB imported in its entirety but the characters did not display properly. I then changed the $ENCODING line in dumpfile-to-rt-3.0 to "euc-jp" but obviously I'm missing something. I get this error and the script dies when trying to import: [Fri Jun 27 22:11:54 2003] [debug]: Got a resolvedticket with a resolved of (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:396) .t-2853 [Fri Jun 27 22:11:55 2003] [debug]: Got a resolvedticket with a resolved of (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:396) Character not from source char set: Invalid or incomplete multibyte or wide character at /usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm line 115. I'm using perl 5.6.1, mysql and fastcgi on a RH7.3 box. All required perl modules are installed. I read the proviso on using Perl5.8 for RT's support of Non-English languages (which I can find no further mention of in the DRAFT Manual of 13 April), but really want to avoid it if possible (for now). Any help would be appreciated. Best Regards, Camron Camron W. Fox Hilo Office High Performance Computing Group Fujitsu America, INC. E-mail: cwfox at fujitsu.com From jesse at bestpractical.com Sat Jun 28 00:33:45 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Sat, 28 Jun 2003 00:33:45 -0400 Subject: [rt-users] rt2 to rt3 with Japanese Characters In-Reply-To: References: Message-ID: <20030628043345.GD12138@fsck.com> On Fri, Jun 27, 2003 at 01:18:06PM -1000, Camron W. Fox wrote: > Folks, > > I am trying to transition from RT2.0.15 to RT3.0.3. I installed Ben > Gertzfield's patch for Japanese under RT2 > (http://fsck.com/rtfm/article.html?id=123#120). Using rt2-to-rt3 V1.13, I > tried with $ENCODING = "iso-8859-1"; (default) first, and the DB imported in > its entirety but the characters did not display properly. I then changed the > $ENCODING line in dumpfile-to-rt-3.0 to "euc-jp" but obviously I'm missing > something. I get this error and the script dies when trying to import: > > [Fri Jun 27 22:11:54 2003] [debug]: Got a resolvedticket with a resolved of > (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:396) > .t-2853 > [Fri Jun 27 22:11:55 2003] [debug]: Got a resolvedticket with a resolved of > (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:396) > Character not from source char set: Invalid or incomplete multibyte or wide > character at /usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm line > 115. > > I'm using perl 5.6.1, mysql and fastcgi on a RH7.3 box. All required perl > modules are installed. I read the proviso on using Perl5.8 for RT's support > of Non-English languages (which I can find no further mention of in the > DRAFT Manual of 13 April), but really want to avoid it if possible (for > now). Any help would be appreciated. > You _really_ want to run perl 5.8 for support of non-English charactersets. Using perl 5.6 will be an exercise in slow and excruciating pain. -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From iqbala at qwestip.net Sat Jun 28 00:40:56 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Sat, 28 Jun 2003 00:40:56 -0400 (EDT) Subject: [rt-users] rt2 to rt3 In-Reply-To: <20030628043345.GD12138@fsck.com> Message-ID: I have a newbie question. Can I run the rt-2.0-to-dumpfile while rt2 is running on my production machine ? Thanks -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From iqbala at qwestip.net Sat Jun 28 13:40:25 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Sat, 28 Jun 2003 13:40:25 -0400 (EDT) Subject: [rt-users] rt2 to rt3 import w/ perl and mysql upgrade In-Reply-To: <20030627101337.699ae85b.ddofton@4cls.org> Message-ID: I am getting ready to upgrade my rt2.0.13 to rt3.0.3 using the rt2-to-rt3 v1.13 import tool. However I also want to upgrade my perl 5.6.1 to 5.8 and upgrade my MySQL 3.23.51 to MySQL 4.0.11. Now my question at what point should I do the perl and mysql upgrade ? Should I do that before the import or after the import ? Thanks -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From tom at superheronet.net Sat Jun 28 13:59:43 2003 From: tom at superheronet.net (Tom ONeil) Date: Sat, 28 Jun 2003 12:59:43 -0500 Subject: [rt-users] Postgres to Mysql tool? Message-ID: <3EFDD78F.1030009@superheronet.net> Is there such a beast? Looked in the archives We have RT 2 on postgres and want to go to RT3 on Mysql 4. Best, Tom From iqbala at qwestip.net Sat Jun 28 16:00:14 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Sat, 28 Jun 2003 16:00:14 -0400 (EDT) Subject: [rt-users] $export_dir_counter In-Reply-To: Message-ID: If I change the export_dir_counter to 100 and export_dir_limit to 4000, should that means I am importing from ticket number 100 to ticket number 4100 ? Thanks -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From jesse at bestpractical.com Sat Jun 28 16:12:51 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Sat, 28 Jun 2003 16:12:51 -0400 Subject: [rt-users] $export_dir_counter In-Reply-To: References: Message-ID: <20030628201251.GL12138@fsck.com> No. Currently the exporter can only export either "Everything" or "Everything since ." If you need to slice and dice it some other way, that's definitely something we can handle. Jesse On Sat, Jun 28, 2003 at 04:00:14PM -0400, Asif Iqbal wrote: > If I change the export_dir_counter to 100 and export_dir_limit to 4000, > should that means I am importing from ticket number 100 to ticket number > 4100 ? > > Thanks > -- > Asif Iqbal > http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 > There's no place like 127.0.0.1 > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From iqbala at qwestip.net Sat Jun 28 17:00:36 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Sat, 28 Jun 2003 17:00:36 -0400 (EDT) Subject: [rt-users] $export_dir_counter In-Reply-To: <20030628201251.GL12138@fsck.com> Message-ID: I am running rt-2.0-to-dumpfile /tmp/dir But I don't see the dir under /tmp . Am I doing something wrong ? I probably should have created the dir first ? On Sat, 28 Jun 2003, Jesse Vincent wrote: > No. Currently the exporter can only export either "Everything" or > "Everything since ." If you need to slice and dice it some other > way, that's definitely something we can handle. > > Jesse > > > On Sat, Jun 28, 2003 at 04:00:14PM -0400, Asif Iqbal wrote: > > If I change the export_dir_counter to 100 and export_dir_limit to 4000, > > should that means I am importing from ticket number 100 to ticket number > > 4100 ? > > > > Thanks > > -- > > Asif Iqbal > > http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 > > There's no place like 127.0.0.1 > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > > -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From iqbala at qwestip.net Sat Jun 28 21:02:32 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Sat, 28 Jun 2003 21:02:32 -0400 (EDT) Subject: [rt-users] rt2 to rt3 import w/ perl and mysql upgrade In-Reply-To: Message-ID: I did not see in any steps in the rt2-to-rt3 upgrade that talks about this issue. I need to find out if I can upgrade MySQL and Perl and SSL to my Apache after doing the rt-2.0-to-dumpfile. Or should I just stick to my current setup and just follow the rt2-to-rt3 upgrade procedure ? Thanks On Sat, 28 Jun 2003, Asif Iqbal wrote: > I am getting ready to upgrade my rt2.0.13 to rt3.0.3 using the rt2-to-rt3 > v1.13 import tool. However I also want to upgrade my perl 5.6.1 to 5.8 and > upgrade my MySQL 3.23.51 to MySQL 4.0.11. Now my question at what point > should I do the perl and mysql upgrade ? Should I do that before the > import or after the import ? > > Thanks > > -- Asif > Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 > There's no place like 127.0.0.1 > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From iqbala at qwestip.net Sat Jun 28 21:07:49 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Sat, 28 Jun 2003 21:07:49 -0400 (EDT) Subject: [rt-users] $export_dir_counter In-Reply-To: Message-ID: Well my rt-2.0-to-dumpfile has been running for last 4+ hours w/o any error. However, I don't see the /tmp/dir where the database suppose to get dumped. I am running rt-2.0-to-dumpfile /tmp/dir On Sat, 28 Jun 2003, Asif Iqbal wrote: > > I am running rt-2.0-to-dumpfile /tmp/dir > > But I don't see the dir under /tmp . Am I doing something wrong ? I > probably should have created the dir first ? > > On Sat, 28 Jun 2003, Jesse Vincent wrote: > > > No. Currently the exporter can only export either "Everything" or > > "Everything since ." If you need to slice and dice it some other > > way, that's definitely something we can handle. > > > > Jesse > > > > > > On Sat, Jun 28, 2003 at 04:00:14PM -0400, Asif Iqbal wrote: > > > If I change the export_dir_counter to 100 and export_dir_limit to 4000, > > > should that means I am importing from ticket number 100 to ticket number > > > 4100 ? > > > > > > Thanks > > > -- > > > Asif Iqbal > > > http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 > > > There's no place like 127.0.0.1 > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > > > > > > > -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From iqbala at qwestip.net Sun Jun 29 01:00:45 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Sun, 29 Jun 2003 01:00:45 -0400 (EDT) Subject: [rt-users] no dumpdir In-Reply-To: Message-ID: I am running rt2-to-rt3-v1.13 but I don't see any metadata created. Anyone else experienced this ? -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From iqbala at qwestip.net Sun Jun 29 02:12:56 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Sun, 29 Jun 2003 02:12:56 -0400 (EDT) Subject: [rt-users] no dumpdir In-Reply-To: Message-ID: I realized what I was doing wrong. I am suppose to create the base dumpdir. On Sun, 29 Jun 2003, Asif Iqbal wrote: > I am running rt2-to-rt3-v1.13 but I don't see any metadata created. Anyone > else experienced this ? > -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From rspier at pobox.com Sun Jun 29 02:43:10 2003 From: rspier at pobox.com (Robert Spier) Date: Sat, 28 Jun 2003 23:43:10 -0700 Subject: [rt-users] rt2 to rt3 In-Reply-To: Message-ID: At Sat, 28 Jun 2003 00:40:56 -0400 (EDT), Asif Iqbal wrote: > I have a newbie question. Can I run the rt-2.0-to-dumpfile while rt2 is > running on my production machine ? Have you tried it before asking the question? Yes, but I wouldn't use that dumpfile except to test, because it can potentially be inconsistent if something in the database changes while you're running it. Also, please learn how to properly use your email client and do not "just reply" to any post on a mailing list to post. Please start a new email with the "new message" or "compose" button and type in the email address. If you don't, it screws up threading, and will make many of us just ignore all of your emails. -R From rspier at pobox.com Sun Jun 29 02:45:53 2003 From: rspier at pobox.com (Robert Spier) Date: Sat, 28 Jun 2003 23:45:53 -0700 Subject: [rt-users] Postgres to Mysql tool? In-Reply-To: <3EFDD78F.1030009@superheronet.net> References: <3EFDD78F.1030009@superheronet.net> Message-ID: At Sat, 28 Jun 2003 12:59:43 -0500, Tom ONeil wrote: > Is there such a beast? Looked in the archives We have RT 2 on postgres > and want to go to RT3 on Mysql 4. You can use the standard RT2->RT3 conversion tools. Just configure your RT3 instance to use Mysql. The "intermediate" format should be database independent. -R From iqbala at qwestip.net Sun Jun 29 02:54:01 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Sun, 29 Jun 2003 02:54:01 -0400 (EDT) Subject: [rt-users] rt2 to rt3 In-Reply-To: Message-ID: On Sat, 28 Jun 2003, Robert Spier wrote: > At Sat, 28 Jun 2003 00:40:56 -0400 (EDT), > Asif Iqbal wrote: > > I have a newbie question. Can I run the rt-2.0-to-dumpfile while rt2 is > > running on my production machine ? > > Have you tried it before asking the question? Yes > > Yes, but I wouldn't use that dumpfile except to test, because it can > potentially be inconsistent if something in the database changes while > you're running it. I am planning to stop sendmail and web gui and then rerun the "rt-2.0-to-dumpfile since date" *after* the priliminary dump process finishes. This should cover any changes, made during the priliminary dump, in the database. In that a correct assumption ? Thanks -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From jasond at wantec.com Sun Jun 29 03:27:44 2003 From: jasond at wantec.com (Jason Diegmueller) Date: Sun, 29 Jun 2003 02:27:44 -0500 Subject: [rt-users] Problems Creating New Tickets/Rights Issue? Message-ID: <062CF66A329A1A49BFCEC5B9FFEF7CBA78E5@unity.corp.wantec.com> Hello! Kudos to the dev team on RT -- this is an amazing piece of work. I am new to RT, having just started trying to get a test deployment working about 24 hours ago. I have met great success, after overcoming a number of Rights hurdles. At this time, everything (web, mailgate, etc) seems to be working very well. Again, a great piece of software. The only issue I can turn up after 24 hours is this: I cannot seem to have non-users create tickets. For example, if a random email address sends email to support at myrt.com, they get bounced back an Undeliverable message (see below). However, if the sender's email address is associated to a User (Privileged or Unprivileged) the ticket will be created. I only have 1 queue, and Globally, the psuedogroup Everyone has the following rights: CommentOnTicket CreateTicket ReplyToTicket Ideas welcomed! -j -- -- ---------- Forwarded message ---------- Date: Sun, 29 Jun 2003 02:25:39 -0500 From: Mail Delivery Subsystem To: doogles at doogles.com Subject: Returned mail: see transcript for details The original message was received at Sun, 29 Jun 2003 02:25:37 -0500 from mail.doogles.com [216.15.195.142] ----- The following addresses had permanent fatal errors ----- "|/usr/local/rt/bin/rt-mailgate --queue support --action correspond --url http://rt.evelocity.net/" (reason: 255) (expanded from: ) ----- Transcript of session follows ----- RT server error. The RT server which handled your email did not behave as expected. It said:

System error

error:  panic: sv_setpvn called with negative strlen at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.
context: 
... 
136:  unless(defined $enc){
137:  require Carp;
138:  Carp::croak("Unknown encoding '$name'");
139:  }
140:  my $octets = $enc->encode($string,$check);
141:  return undef if ($check && length($string));
142:  return $octets;
143:  }
144: 
... 
code stack:  /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm:140
/usr/local/rt/lib/RT/Interface/Email.pm:199
/usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm:121
/usr/local/rt/lib/RT/Interface/Email.pm:455
/usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:32
raw error






























panic: sv_setpvn called with negative strlen at
/usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.


Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line
128
HTML::Mason::Exceptions::rethrow_exception('panic: sv_setpvn called with
negative strlen at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm
line 140.^J') called at
/usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140
Encode::encode('utf8', undef, 256) called at
/usr/local/rt/lib/RT/Interface/Email.pm line 199
RT::Interface::Email::CreateUser(undef, 'doogles at doogles.com',
'&quot;Jason A. Diegmueller&quot;', 'MIME::Entity=HASH(0x98b9950)')
called at /usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm line 121
RT::Interface::Email::Auth::MailFrom::GetCurrentUser('Message',
'MIME::Entity=HASH(0x98b9950)', 'CurrentUser', undef, 'AuthLevel', undef,
'Action', 'correspond', 'Ticket', undef, 'Queue',
'RT::Queue=HASH(0x987d17c)') called at
/usr/local/rt/lib/RT/Interface/Email.pm line 455
RT::Interface::Email::Gateway('SessionType', 'REST', 'action', 'correspond',
'queue', 'support', 'message', 'From doogles at doogles.com Sun Jun 29 02:25:37
2003^JReceived: from money.doogles.com (mail.doogles.com
[216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
[127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
&quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.com&!
amp;gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway
line 32 HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
'correspond', 'queue', 'support', 'message', 'From doogles at doogles.com Sun
Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
[216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
[127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
&quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.co!
m&gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x832a87
0)', 'SessionType', 'REST', 'action', 'correspond', 'queue', 'support',
'message', 'From doogles at doogles.com Sun Jun 29 02:25:37 2003^JReceived:
from money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:25:37
-0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:50
-0500^JReceived: from localhost (doogles at localhost)^J^Iby money.doogles.com
(8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
&quot;Jason A.!  Diegmueller&quot;
&lt;doogles at doogles.com&gt;^JTo: support at rt.evelocity.net^JSubject:
Test^JMessage-ID:
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 1051 eval {...}('HTML::Mason::Component::FileBased=HASH(0x832a870)',
'SessionType', 'REST', 'action', 'correspond', 'queue', 'support',
'message', 'From doogles at doogles.com Sun Jun 29 02:25:37 2003^JReceived:
from money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:25:37
-0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:50
-0500^JReceived: from localhost (doogles at localhost)^J^Iby money.doogles.com
(8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
&quot;Jason A. Diegmueller&! quot;
&lt;doogles at doogles.com&gt;^JTo: support at rt.evelocity.net^JSubject:
Test^JMessage-ID:
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 1050 HTML::Mason::Request::comp(undef, undef, undef, 'SessionType',
'REST', 'action', 'correspond', 'queue', 'support', 'message', 'From
doogles at doogles.com Sun Jun 29 02:25:37 2003^JReceived: from
money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:25:37
-0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:50
-0500^JReceived: from localhost (doogles at localhost)^J^Iby money.doogles.com
(8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
&quot;Jason A. Diegmueller&quot; &lt;do!
ogles at doogles.com&gt;^JTo: support at rt.evelocity.net^JSubject:
Test^JMessage-ID:
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 331 eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
'correspond', 'queue', 'support', 'message', 'From doogles at doogles.com Sun
Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
[216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
[127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
&quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.co!
m&gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 331 eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
'correspond', 'queue', 'support', 'message', 'From doogles at doogles.com Sun
Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
[216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
[127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
&quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.co!
m&gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 290
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x98be9
18)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm
line 134 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x98be918)')
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line
134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0x98be918)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0x92c2688)', 'Apache=SCALAR(0x9878030)') called at
/usr/local/rt/bin/webmux.pl line 118
RT::Mason::handler('Apache=SCALAR(0x9878030)') called at /dev/null line 0
eval {...}('Apache=SCALAR(0x9878030)') called at /dev/null line 0
554 5.3.0 unknown mailer error 255 From jasond at wantec.com Sun Jun 29 03:33:19 2003 From: jasond at wantec.com (Jason Diegmueller) Date: Sun, 29 Jun 2003 02:33:19 -0500 Subject: [rt-users] Problems Creating New Tickets/Rights Issue? Message-ID: <062CF66A329A1A49BFCEC5B9FFEF7CBA533053@unity.corp.wantec.com> Oh, forgot to mention--if I drop the right CreateTicket on the Everyone psuedogroup, I clearly get a Permission Denied error in /var/log/messages: Jun 29 01:03:47 power RT: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. Your RT administrator needs to grant 'Everyone' the right 'CreateTicket' for this queue. (/usr/local/rt/lib/RT/Interface/Email.pm:471) My Rights seem to be proper (I don't get THAT particular error anymore) but I welcome any pointers or suggestions to help me figure this one out. Thanks! -j -----Original Message----- From: Jason Diegmueller Sent: Sunday, June 29, 2003 2:28 AM To: 'rt-users at lists.fsck.com' Subject: [rt-users] Problems Creating New Tickets/Rights Issue? Hello! Kudos to the dev team on RT -- this is an amazing piece of work. I am new to RT, having just started trying to get a test deployment working about 24 hours ago. I have met great success, after overcoming a number of Rights hurdles. At this time, everything (web, mailgate, etc) seems to be working very well. Again, a great piece of software. The only issue I can turn up after 24 hours is this: I cannot seem to have non-users create tickets. For example, if a random email address sends email to support at myrt.com, they get bounced back an Undeliverable message (see below). However, if the sender's email address is associated to a User (Privileged or Unprivileged) the ticket will be created. I only have 1 queue, and Globally, the psuedogroup Everyone has the following rights: CommentOnTicket CreateTicket ReplyToTicket Ideas welcomed! -j -- -- ---------- Forwarded message ---------- Date: Sun, 29 Jun 2003 02:25:39 -0500 From: Mail Delivery Subsystem To: doogles at doogles.com Subject: Returned mail: see transcript for details The original message was received at Sun, 29 Jun 2003 02:25:37 -0500 from mail.doogles.com [216.15.195.142] ----- The following addresses had permanent fatal errors ----- "|/usr/local/rt/bin/rt-mailgate --queue support --action correspond --url http://rt.evelocity.net/" (reason: 255) (expanded from: ) ----- Transcript of session follows ----- RT server error. The RT server which handled your email did not behave as expected. It said:

System error

error:  panic: sv_setpvn called with negative strlen at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.
context: 
... 
136:  unless(defined $enc){
137:  require Carp;
138:  Carp::croak("Unknown encoding '$name'");
139:  }
140:  my $octets = $enc->encode($string,$check);
141:  return undef if ($check && length($string));
142:  return $octets;
143:  }
144: 
... 
code stack:  /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm:140
/usr/local/rt/lib/RT/Interface/Email.pm:199
/usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm:121
/usr/local/rt/lib/RT/Interface/Email.pm:455
/usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:32
raw error






























panic: sv_setpvn called with negative strlen at
/usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.


Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line
128
HTML::Mason::Exceptions::rethrow_exception('panic: sv_setpvn called with
negative strlen at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm
line 140.^J') called at
/usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140
Encode::encode('utf8', undef, 256) called at
/usr/local/rt/lib/RT/Interface/Email.pm line 199
RT::Interface::Email::CreateUser(undef, 'doogles at doogles.com',
'&quot;Jason A. Diegmueller&quot;', 'MIME::Entity=HASH(0x98b9950)')
called at /usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm line 121
RT::Interface::Email::Auth::MailFrom::GetCurrentUser('Message',
'MIME::Entity=HASH(0x98b9950)', 'CurrentUser', undef, 'AuthLevel', undef,
'Action', 'correspond', 'Ticket', undef, 'Queue',
'RT::Queue=HASH(0x987d17c)') called at
/usr/local/rt/lib/RT/Interface/Email.pm line 455
RT::Interface::Email::Gateway('SessionType', 'REST', 'action', 'correspond',
'queue', 'support', 'message', 'From doogles at doogles.com Sun Jun 29 02:25:37
2003^JReceived: from money.doogles.com (mail.doogles.com
[216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
[127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
&quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.com&!
amp;gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway
line 32 HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
'correspond', 'queue', 'support', 'message', 'From doogles at doogles.com Sun
Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
[216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
[127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
&quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.co!
m&gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x832a87
0)', 'SessionType', 'REST', 'action', 'correspond', 'queue', 'support',
'message', 'From doogles at doogles.com Sun Jun 29 02:25:37 2003^JReceived:
from money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:25:37
-0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:50
-0500^JReceived: from localhost (doogles at localhost)^J^Iby money.doogles.com
(8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
&quot;Jason A.!  Diegmueller&quot;
&lt;doogles at doogles.com&gt;^JTo: support at rt.evelocity.net^JSubject:
Test^JMessage-ID:
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 1051 eval {...}('HTML::Mason::Component::FileBased=HASH(0x832a870)',
'SessionType', 'REST', 'action', 'correspond', 'queue', 'support',
'message', 'From doogles at doogles.com Sun Jun 29 02:25:37 2003^JReceived:
from money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:25:37
-0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:50
-0500^JReceived: from localhost (doogles at localhost)^J^Iby money.doogles.com
(8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
&quot;Jason A. Diegmueller&! quot;
&lt;doogles at doogles.com&gt;^JTo: support at rt.evelocity.net^JSubject:
Test^JMessage-ID:
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 1050 HTML::Mason::Request::comp(undef, undef, undef, 'SessionType',
'REST', 'action', 'correspond', 'queue', 'support', 'message', 'From
doogles at doogles.com Sun Jun 29 02:25:37 2003^JReceived: from
money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:25:37
-0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:50
-0500^JReceived: from localhost (doogles at localhost)^J^Iby money.doogles.com
(8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
&quot;Jason A. Diegmueller&quot; &lt;do!
ogles at doogles.com&gt;^JTo: support at rt.evelocity.net^JSubject:
Test^JMessage-ID:
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 331 eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
'correspond', 'queue', 'support', 'message', 'From doogles at doogles.com Sun
Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
[216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
[127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
&quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.co!
m&gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 331 eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
'correspond', 'queue', 'support', 'message', 'From doogles at doogles.com Sun
Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
[216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
[127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
&lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
&quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.co!
m&gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 290
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x98be9
18)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm
line 134 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x98be918)')
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line
134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0x98be918)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0x92c2688)', 'Apache=SCALAR(0x9878030)') called at
/usr/local/rt/bin/webmux.pl line 118
RT::Mason::handler('Apache=SCALAR(0x9878030)') called at /dev/null line 0
eval {...}('Apache=SCALAR(0x9878030)') called at /dev/null line 0
554 5.3.0 unknown mailer error 255 _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From jesse at bestpractical.com Sun Jun 29 03:40:31 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Sun, 29 Jun 2003 03:40:31 -0400 Subject: [rt-users] Problems Creating New Tickets/Rights Issue? In-Reply-To: <062CF66A329A1A49BFCEC5B9FFEF7CBA78E5@unity.corp.wantec.com> References: <062CF66A329A1A49BFCEC5B9FFEF7CBA78E5@unity.corp.wantec.com> Message-ID: <20030629074031.GR12138@fsck.com> On Sun, Jun 29, 2003 at 02:27:44AM -0500, Jason Diegmueller wrote: > Hello! > > Kudos to the dev team on RT -- this is an amazing piece of work. > > I am new to RT, having just started trying to get a test deployment > working about 24 hours ago. I have met great success, after overcoming > a number of Rights hurdles. At this time, everything (web, mailgate, > etc) seems to be working very well. Again, a great piece of > software. > > The only issue I can turn up after 24 hours is this: I cannot seem > to have non-users create tickets. For example, if a random > email address sends email to support at myrt.com, they get > bounced back an Undeliverable message (see below). However, if > the sender's email address is associated to a User (Privileged or > Unprivileged) the ticket will be created. > > I only have 1 queue, and Globally, the psuedogroup Everyone has > the following rights: > CommentOnTicket > CreateTicket > ReplyToTicket > > Ideas welcomed! It's not the ACLs. it appears to be a perlbug. Here's an excerpt from mail from Autrijus Tang discussing what needed fixing (already included for 3.0.4) On Fri, Jun 27, 2003 at 10:41:45PM -0400, Jesse Vincent wrote: > On Fri, Jun 27, 2003 at 10:40:13PM -0400, ski via RT wrote: > > > > I tracked down the problem, finally. Basically Encode.pm was > > attempting > > to utf8 encode an "undef" sent to it by > > RT::Interface::Email::CreateUser. > > The Encode.pm versions I could find all wanted perl 5.8.1 -- which > > isn't really > > a release yet, and may never be, from what I could find. So I added > > a line > > from Encode 1.96 into my local version of Encode: > > That's definitey "interesting" in the bad way. Urk. I second that. For the time being, the patch below should do. Thanks, /Autrijus/ --- Email.pm.orig Sat Jun 28 13:09:48 2003 +++ Email.pm Sat Jun 28 13:10:51 2003 @@ -196,8 +196,9 @@ # This data is tainted by some Very Broken mailers. # (Sometimes they send raw ISO 8859-1 data here. fear that. - $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ); - $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ); + require Encode; + $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ()) if defined $Username; + $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ()) if defined $Name; my ($Val, $Message) = $NewUser->Create(Name => ($Username || $Address), > > ---------- Forwarded message ---------- > Date: Sun, 29 Jun 2003 02:25:39 -0500 > From: Mail Delivery Subsystem > To: doogles at doogles.com > Subject: Returned mail: see transcript for details > > The original message was received at Sun, 29 Jun 2003 02:25:37 -0500 from > mail.doogles.com [216.15.195.142] > > ----- The following addresses had permanent fatal errors ----- > "|/usr/local/rt/bin/rt-mailgate --queue support --action correspond --url > http://rt.evelocity.net/" > (reason: 255) > (expanded from: ) > > ----- Transcript of session follows ----- > RT server error. > > The RT server which handled your email did not behave as expected. It > said: > > > > > > >

System error

cellpadding="1"> > > > > > > > > > >
error: panic: sv_setpvn called with negative strlen at > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line > 140.
context:  > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
... 
136:  unless(defined > $enc){
137:  require Carp;
138:  Carp::croak("Unknown > encoding '$name'");
139:  }
140:  my $octets = > $enc->encode($string,$check);
141:  return undef if ($check > && length($string));
142:  return $octets;
143: }
144: 
... 
>
code stack:  > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm:140
> /usr/local/rt/lib/RT/Interface/Email.pm:199
> /usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm:121
> /usr/local/rt/lib/RT/Interface/Email.pm:455
> /usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:32
>
> > raw error
> >
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> > > > > 
panic: sv_setpvn called with negative strlen at
> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.
> 
> 
> Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line
> 128
> HTML::Mason::Exceptions::rethrow_exception('panic: sv_setpvn called with
> negative strlen at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm
> line 140.^J') called at
> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140
> Encode::encode('utf8', undef, 256) called at
> /usr/local/rt/lib/RT/Interface/Email.pm line 199
> RT::Interface::Email::CreateUser(undef, 'doogles at doogles.com',
> '&quot;Jason A. Diegmueller&quot;', 'MIME::Entity=HASH(0x98b9950)')
> called at /usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm line 121
> RT::Interface::Email::Auth::MailFrom::GetCurrentUser('Message',
> 'MIME::Entity=HASH(0x98b9950)', 'CurrentUser', undef, 'AuthLevel', undef,
> 'Action', 'correspond', 'Ticket', undef, 'Queue',
> 'RT::Queue=HASH(0x987d17c)') called at
> /usr/local/rt/lib/RT/Interface/Email.pm line 455
> RT::Interface::Email::Gateway('SessionType', 'REST', 'action', 'correspond',
> 'queue', 'support', 'message', 'From doogles at doogles.com Sun Jun 29 02:25:37
> 2003^JReceived: from money.doogles.com (mail.doogles.com
> [216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
> 2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
> [127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
> 2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
> money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.com&!
> amp;gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
> &lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
> TICKET^J^J') called at /usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway
> line 32 HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
> 'correspond', 'queue', 'support', 'message', 'From doogles at doogles.com Sun
> Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
> [216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
> 2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
> [127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
> 2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
> money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.co!
> m&gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
> &lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
> TICKET^J^J') called at
> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x832a87
> 0)', 'SessionType', 'REST', 'action', 'correspond', 'queue', 'support',
> 'message', 'From doogles at doogles.com Sun Jun 29 02:25:37 2003^JReceived:
> from money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:25:37
> -0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
> money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:50
> -0500^JReceived: from localhost (doogles at localhost)^J^Iby money.doogles.com
> (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A.!  Diegmueller&quot;
> &lt;doogles at doogles.com&gt;^JTo: support at rt.evelocity.net^JSubject:
> Test^JMessage-ID:
> &lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
> TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 1051 eval {...}('HTML::Mason::Component::FileBased=HASH(0x832a870)',
> 'SessionType', 'REST', 'action', 'correspond', 'queue', 'support',
> 'message', 'From doogles at doogles.com Sun Jun 29 02:25:37 2003^JReceived:
> from money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:25:37
> -0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
> money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:50
> -0500^JReceived: from localhost (doogles at localhost)^J^Iby money.doogles.com
> (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&! quot;
> &lt;doogles at doogles.com&gt;^JTo: support at rt.evelocity.net^JSubject:
> Test^JMessage-ID:
> &lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
> TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 1050 HTML::Mason::Request::comp(undef, undef, undef, 'SessionType',
> 'REST', 'action', 'correspond', 'queue', 'support', 'message', 'From
> doogles at doogles.com Sun Jun 29 02:25:37 2003^JReceived: from
> money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:25:37
> -0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
> money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:50
> -0500^JReceived: from localhost (doogles at localhost)^J^Iby money.doogles.com
> (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&quot; &lt;do!
> ogles at doogles.com&gt;^JTo: support at rt.evelocity.net^JSubject:
> Test^JMessage-ID:
> &lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
> TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 331 eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
> 'correspond', 'queue', 'support', 'message', 'From doogles at doogles.com Sun
> Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
> [216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
> 2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
> [127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
> 2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
> money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.co!
> m&gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
> &lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
> TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 331 eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
> 'correspond', 'queue', 'support', 'message', 'From doogles at doogles.com Sun
> Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
> [216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
> 2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
> [127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun
> 2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
> money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.co!
> m&gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
> &lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
> TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 290
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x98be9
> 18)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm
> line 134 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x98be918)')
> called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line
> 134
> HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
> er=HASH(0x98be918)') called at
> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
> 0x92c2688)', 'Apache=SCALAR(0x9878030)') called at
> /usr/local/rt/bin/webmux.pl line 118
> RT::Mason::handler('Apache=SCALAR(0x9878030)') called at /dev/null line 0
> eval {...}('Apache=SCALAR(0x9878030)') called at /dev/null line 0
> > > > 554 5.3.0 unknown mailer error 255 > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jasond at wantec.com Sun Jun 29 03:48:09 2003 From: jasond at wantec.com (Jason Diegmueller) Date: Sun, 29 Jun 2003 02:48:09 -0500 Subject: [rt-users] Problems Creating New Tickets/Rights Issue? Message-ID: <062CF66A329A1A49BFCEC5B9FFEF7CBA533056@unity.corp.wantec.com> Fixing up Email.pm as you showed below did the trick; thanks! -j -----Original Message----- From: Jesse Vincent [mailto:jesse at bestpractical.com] Sent: Sunday, June 29, 2003 2:41 AM To: Jason Diegmueller Cc: 'rt-users at lists.fsck.com' Subject: Re: [rt-users] Problems Creating New Tickets/Rights Issue? On Sun, Jun 29, 2003 at 02:27:44AM -0500, Jason Diegmueller wrote: > Hello! > > Kudos to the dev team on RT -- this is an amazing piece of work. > > I am new to RT, having just started trying to get a test deployment > working about 24 hours ago. I have met great success, after overcoming > a number of Rights hurdles. At this time, everything (web, mailgate, > etc) seems to be working very well. Again, a great piece of > software. > > The only issue I can turn up after 24 hours is this: I cannot seem > to have non-users create tickets. For example, if a random > email address sends email to support at myrt.com, they get > bounced back an Undeliverable message (see below). However, if > the sender's email address is associated to a User (Privileged or > Unprivileged) the ticket will be created. > > I only have 1 queue, and Globally, the psuedogroup Everyone has > the following rights: > CommentOnTicket > CreateTicket > ReplyToTicket > > Ideas welcomed! It's not the ACLs. it appears to be a perlbug. Here's an excerpt from mail from Autrijus Tang discussing what needed fixing (already included for 3.0.4) On Fri, Jun 27, 2003 at 10:41:45PM -0400, Jesse Vincent wrote: > On Fri, Jun 27, 2003 at 10:40:13PM -0400, ski via RT wrote: > > > > I tracked down the problem, finally. Basically Encode.pm was > > attempting to utf8 encode an "undef" sent to it by > > RT::Interface::Email::CreateUser. > > The Encode.pm versions I could find all wanted perl 5.8.1 -- which > > isn't really > > a release yet, and may never be, from what I could find. So I added > > a line > > from Encode 1.96 into my local version of Encode: > > That's definitey "interesting" in the bad way. Urk. I second that. For the time being, the patch below should do. Thanks, /Autrijus/ --- Email.pm.orig Sat Jun 28 13:09:48 2003 +++ Email.pm Sat Jun 28 13:10:51 2003 @@ -196,8 +196,9 @@ # This data is tainted by some Very Broken mailers. # (Sometimes they send raw ISO 8859-1 data here. fear that. - $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ); - $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ); + require Encode; + $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ()) if defined $Username; + $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ()) if + defined $Name; my ($Val, $Message) = $NewUser->Create(Name => ($Username || $Address), > > ---------- Forwarded message ---------- > Date: Sun, 29 Jun 2003 02:25:39 -0500 > From: Mail Delivery Subsystem > To: doogles at doogles.com > Subject: Returned mail: see transcript for details > > The original message was received at Sun, 29 Jun 2003 02:25:37 -0500 > from mail.doogles.com [216.15.195.142] > > ----- The following addresses had permanent fatal errors ----- > "|/usr/local/rt/bin/rt-mailgate --queue support --action correspond > --url http://rt.evelocity.net/" > (reason: 255) > (expanded from: ) > > ----- Transcript of session follows ----- > RT server error. > > The RT server which handled your email did not behave as expected. It > said: > > > > > > >

System error

cellspacing="0" cellpadding="1"> > > > > > > > > > >
error: panic: sv_setpvn called with negative strlen at > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line > 140.
context:  > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
face="Verdana, Arial, Helvetica, sans-serif" size="-2">...  face="Verdana, Arial, Helvetica, sans-serif" size="-2">
face="Verdana, Arial, Helvetica, sans-serif" size="-2">136:  unless(defined > $enc){
face="Verdana, Arial, Helvetica, sans-serif" size="-2">137:  require Carp;
face="Verdana, Arial, Helvetica, sans-serif" size="-2">138:  Carp::croak("Unknown > encoding '$name'");
face="Verdana, Arial, Helvetica, sans-serif" size="-2">139:  }
face="Verdana, Arial, Helvetica, sans-serif" size="-2">140:  my $octets = > $enc->encode($string,$check);
face="Verdana, Arial, Helvetica, sans-serif" size="-2">141:  return undef if ($check > && length($string));
face="Verdana, Arial, Helvetica, sans-serif" size="-2">142:  return $octets;
face="Verdana, Arial, Helvetica, sans-serif" size="-2">143:  face="Verdana, Arial, Helvetica, sans-serif" size="-2">}
face="Verdana, Arial, Helvetica, sans-serif" size="-2">144:  face="Verdana, Arial, Helvetica, sans-serif" size="-2">
face="Verdana, Arial, Helvetica, sans-serif" size="-2">...  face="Verdana, Arial, Helvetica, sans-serif" size="-2">
>
code stack:  > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm:140
> /usr/local/rt/lib/RT/Interface/Email.pm:199
> /usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm:121
> /usr/local/rt/lib/RT/Interface/Email.pm:455
> /usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:32
>
> > raw error
> >
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> > > > > 
panic: sv_setpvn called with negative strlen at 
> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.
> 
> 
> Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm 
> line 128
> HTML::Mason::Exceptions::rethrow_exception('panic: sv_setpvn called 
> with negative strlen at 
> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm
> line 140.^J') called at
> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140
> Encode::encode('utf8', undef, 256) called at
> /usr/local/rt/lib/RT/Interface/Email.pm line 199
> RT::Interface::Email::CreateUser(undef, 'doogles at doogles.com',
> '&quot;Jason A. Diegmueller&quot;',
'MIME::Entity=HASH(0x98b9950)')
> called at /usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm line 121
> RT::Interface::Email::Auth::MailFrom::GetCurrentUser('Message',
> 'MIME::Entity=HASH(0x98b9950)', 'CurrentUser', undef, 'AuthLevel', undef,
> 'Action', 'correspond', 'Ticket', undef, 'Queue',
> 'RT::Queue=HASH(0x987d17c)') called at
> /usr/local/rt/lib/RT/Interface/Email.pm line 455
> RT::Interface::Email::Gateway('SessionType', 'REST', 'action',
'correspond',
> 'queue', 'support', 'message', 'From doogles at doogles.com Sun Jun 29
02:25:37
> 2003^JReceived: from money.doogles.com (mail.doogles.com
> [216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29
Jun
> 2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
> [127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29
Jun
> 2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
> money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id
h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.com&!
> amp;gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
>
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest
CREATE
> TICKET^J^J') called at
/usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway
> line 32 HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
> 'correspond', 'queue', 'support', 'message', 'From doogles at doogles.com Sun
> Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
> [216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29
Jun
> 2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
> [127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29
Jun
> 2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
> money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id
h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.co!
> m&gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
>
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest
CREATE
> TICKET^J^J') called at
> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x832a87
> 0)', 'SessionType', 'REST', 'action', 'correspond', 'queue', 'support',
> 'message', 'From doogles at doogles.com Sun Jun 29 02:25:37 2003^JReceived:
> from money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:25:37
> -0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
> money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:50
> -0500^JReceived: from localhost (doogles at localhost)^J^Iby
money.doogles.com
> (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A.!  Diegmueller&quot;
> &lt;doogles at doogles.com&gt;^JTo:
support at rt.evelocity.net^JSubject:
> Test^JMessage-ID:
>
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest
CREATE
> TICKET^J^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 1051 eval {...}('HTML::Mason::Component::FileBased=HASH(0x832a870)',
> 'SessionType', 'REST', 'action', 'correspond', 'queue', 'support',
> 'message', 'From doogles at doogles.com Sun Jun 29 02:25:37 2003^JReceived:
> from money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:25:37
> -0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
> money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:50
> -0500^JReceived: from localhost (doogles at localhost)^J^Iby
money.doogles.com
> (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&! quot;
> &lt;doogles at doogles.com&gt;^JTo:
support at rt.evelocity.net^JSubject:
> Test^JMessage-ID:
>
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest
CREATE
> TICKET^J^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 1050 HTML::Mason::Request::comp(undef, undef, undef, 'SessionType',
> 'REST', 'action', 'correspond', 'queue', 'support', 'message', 'From
> doogles at doogles.com Sun Jun 29 02:25:37 2003^JReceived: from
> money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:25:37
> -0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
> money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:50
> -0500^JReceived: from localhost (doogles at localhost)^J^Iby
money.doogles.com
> (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&quot; &lt;do!
> ogles at doogles.com&gt;^JTo: support at rt.evelocity.net^JSubject:
> Test^JMessage-ID:
>
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest
CREATE
> TICKET^J^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 331 eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
> 'correspond', 'queue', 'support', 'message', 'From doogles at doogles.com Sun
> Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
> [216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29
Jun
> 2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
> [127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29
Jun
> 2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
> money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id
h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.co!
> m&gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
>
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest
CREATE
> TICKET^J^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 331 eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
> 'correspond', 'queue', 'support', 'message', 'From doogles at doogles.com Sun
> Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
> [216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29
Jun
> 2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
> [127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29
Jun
> 2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
> money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id
h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.co!
> m&gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
>
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest
CREATE
> TICKET^J^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 290
>
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x98be9
> 18)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm
> line 134 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x98be918)')
> called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line
> 134
>
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
> er=HASH(0x98be918)') called at
> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792
>
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
> 0x92c2688)', 'Apache=SCALAR(0x9878030)') called at
> /usr/local/rt/bin/webmux.pl line 118
> RT::Mason::handler('Apache=SCALAR(0x9878030)') called at /dev/null line 0
> eval {...}('Apache=SCALAR(0x9878030)') called at /dev/null line 0
> > > > 554 5.3.0 unknown mailer error 255 > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at > http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From mike at afrihost.com Sun Jun 29 04:24:59 2003 From: mike at afrihost.com (Mike Salibas) Date: 29 Jun 2003 10:24:59 +0200 Subject: [rt-users] non priv user search? In-Reply-To: <1056723231.1535.44.camel@Mike> References: <1056723231.1535.44.camel@Mike> Message-ID: <1056875098.1589.0.camel@Mike> oh well, thanks for the help. regatrds, Mike Salibas On Fri, 2003-06-27 at 16:13, Mike Salibas wrote: > Hi y'all, > > still having issues with this problem... > is there a solution? > ------------------------ > I have added a few users on RT and did NOT tick "let users be granted > rights". > Now, When I search for these users in "Select Users" in order to change > their settings, the search comes up blank.The only user that appears is > ROOT (and any other user I add with "granted rights" ticked. > > I have tried different search combinations (all of them, I think). > > I have also searched the list archives and managed to find one query > similar to my query but had no luck with an answer.(spent a few hours > searching the archives...possibly used inaccurate search keywords) > > How do I find these users that are NOT granted rights? > > Would I have to edit the MySql database and remove the users manually? > > thankee :) > Mike Salibas > Afrihost - the BEST web hosting! Ever! > > > > > ******************************************************************************** > This email and any files transmitted with it are confidential and > intended solely for the use of the individual or entity to whom they > are addressed. If you have received this email in error please notify > the system manager. > > ******************************************************************************** > This message was scanned by Servant from afrihost.com > ******************************************************************************** > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm ******************************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. ******************************************************************************** This message was scanned by Servant from afrihost.com ******************************************************************************** From mlelstv at dev.de.cw.net Sun Jun 29 05:37:30 2003 From: mlelstv at dev.de.cw.net (Michael van Elst) Date: Sun, 29 Jun 2003 11:37:30 +0200 Subject: [rt-users] Postgres to Mysql tool? In-Reply-To: References: <3EFDD78F.1030009@superheronet.net> Message-ID: <20030629093730.GC26817@sv1.dev.de.cw.net> On Sat, Jun 28, 2003, Robert Spier wrote: > You can use the standard RT2->RT3 conversion tools. Just configure > your RT3 instance to use Mysql. The "intermediate" format should be > database independent. It should but isn't fully. For mysql->postgres migration you have to modify attachments that contain NUL-characters, because the postgres API doesn't support constants containing NUL-characters. For postgres->mysql this is not a problem, you just waste some space because the attachments will be stored base64-encoded when not necessary. Greetings, -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From jasond at wantec.com Sun Jun 29 11:45:06 2003 From: jasond at wantec.com (Jason Diegmueller) Date: Sun, 29 Jun 2003 10:45:06 -0500 Subject: [rt-users] Issue creating new tickets via email: Part 2 Message-ID: <062CF66A329A1A49BFCEC5B9FFEF7CBA78E7@unity.corp.wantec.com> Ok, I could have sworn I had this working last night -- but emails to the mailgate from unknown email addresses are again failing. As before, if I manually create a user with an email address matching where the email is being sent from, the ticket is created as expected. I attached the bounce in hopes someone can assist. Jesse, the changes you had me make to Email.pm are intact and still there: [power:doogles] [/usr/local/rt/lib/RT/Interface] # diff Email.pm Email.pm.orig 199,202c199,201 < require Encode; < $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ()) if defined $Username; < $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ()) if defined $Name; < --- > $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ); > $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ); > I can't think of anything I did save going to sleep last night. Advice welcomed. Thanks! -j -----Original Message----- From: Sam Dothage [mailto:s_dothage at yahoo.com] Sent: Sunday, June 29, 2003 10:25 AM To: Jason Diegmueller Subject: Fwd: Returned mail: see transcript for details --- Mail Delivery Subsystem wrote: > Date: Sun, 29 Jun 2003 10:22:30 -0500 > From: Mail Delivery Subsystem > To: > Subject: Returned mail: see transcript for details > > The original message was received at Sun, 29 Jun 2003 10:22:29 -0500 > from rwcrmhc53.attbi.com [204.127.198.39] (may be forged) > > ----- The following addresses had permanent fatal errors ----- > "|/usr/local/rt/bin/rt-mailgate --queue support --action correspond > --url http://rt.evelocity.net/" > (reason: 255) > (expanded from: ) > > ----- Transcript of session follows ----- > RT server error. > > The RT server which handled your email did not behave as expected. It > said: > > > > > > >

System error

cellspacing="0" cellpadding="1"> > > > > > > > > > > > >
error:  size="-2">panic: sv_setpvn called with negative strlen at > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.
context:  > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
face="Verdana, Arial, Helvetica, sans-serif" size="-2">...  face="Verdana, Arial, Helvetica, sans-serif" size="-2">
face="Verdana, Arial, Helvetica, sans-serif" size="-2">136:  unless(defined $enc){
face="Verdana, Arial, Helvetica, sans-serif" size="-2">137:  require Carp;
face="Verdana, Arial, Helvetica, sans-serif" size="-2">138:  Carp::croak("Unknown encoding '$name'");
face="Verdana, Arial, Helvetica, sans-serif" size="-2">139:  }
face="Verdana, Arial, Helvetica, sans-serif" size="-2">140:  my $octets = > $enc->encode($string,$check);
face="Verdana, Arial, Helvetica, sans-serif" size="-2">141:  return undef if ($check && length($string));
face="Verdana, Arial, Helvetica, sans-serif" size="-2">142:  return $octets;
face="Verdana, Arial, Helvetica, sans-serif" size="-2">143:  face="Verdana, Arial, Helvetica, sans-serif" size="-2">}
face="Verdana, Arial, Helvetica, sans-serif" size="-2">144:  face="Verdana, Arial, Helvetica, sans-serif" size="-2">
face="Verdana, Arial, Helvetica, sans-serif" size="-2">...  face="Verdana, Arial, Helvetica, sans-serif" size="-2">
>
code stack:  > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm:140
> /usr/local/rt/lib/RT/Interface/Email.pm:199
> /usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm:121
> /usr/local/rt/lib/RT/Interface/Email.pm:455
> /usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:32
>
> > raw error
> >
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> > > > > 
panic: sv_setpvn called with negative strlen at 
> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.
> 
> 
> Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm 
> line 128
> HTML::Mason::Exceptions::rethrow_exception('panic: sv_setpvn called with
negative strlen at
> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.^J')
called at
> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140
> Encode::encode('utf8', undef, 256) called at
/usr/local/rt/lib/RT/Interface/Email.pm line
> 199
> RT::Interface::Email::CreateUser(undef, 'dothages at attbi.com',
'dothages at attbi.com',
> 'MIME::Entity=HASH(0x9981740)') called at
> /usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm line 121
> RT::Interface::Email::Auth::MailFrom::GetCurrentUser('Message',
> 'MIME::Entity=HASH(0x9981740)', 'CurrentUser', undef, 'AuthLevel', undef,
'Action',
> 'correspond', 'Ticket', undef, 'Queue', 'RT::Queue=HASH(0x99bb1d0)')
called at
> /usr/local/rt/lib/RT/Interface/Email.pm line 455
> RT::Interface::Email::Gateway('SessionType', 'REST', 'action',
'correspond', 'queue',
> 'support', 'message', 'From dothages at attbi.com Sun Jun 29 10:22:29
2003^JReceived: from
> rwcrmhc13.attbi.com (rwcrmhc53.attbi.com [204.127.198.39] (may be
forged))^J^Iby
> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
-0500^JMessage-Id:
> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceived:
from rwcrwbc07
> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
(rwcrmhc13) with
> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
2003 15:22:13
> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun 
> +2003 15:22:13
> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
test^JDate: Sun, 29
> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version 
> 1 (Jun 18
> 2003)^JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t^J!
> ^J^J') called at /usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway
line 32
> HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
'correspond', 'queue',
> 'support', 'message', 'From dothages at attbi.com Sun Jun 29 10:22:29
2003^JReceived: from
> rwcrmhc13.attbi.com (rwcrmhc53.attbi.com [204.127.198.39] (may be
forged))^J^Iby
> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
-0500^JMessage-Id:
> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceived:
from rwcrwbc07
> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
(rwcrmhc13) with
> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
2003 15:22:13
> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun 
> +2003 15:22:13
> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
test^JDate: Sun, 29
> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version 
> 1 (Jun 18
> 2003)^JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t!
> ^J^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm
line 134
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x94afa4
0)',
> 'SessionType', 'REST', 'action', 'correspond', 'queue', 'support',
'message', 'From
> dothages at attbi.com Sun Jun 29 10:22:29 2003^JReceived: from
rwcrmhc13.attbi.com
> (rwcrmhc53.attbi.com [204.127.198.39] (may be forged))^J^Iby
power.doogles.com
> (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
-0500^JMessage-Id:
> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceived:
from rwcrwbc07
> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
(rwcrmhc13) with
> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
2003 15:22:13
> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun 
> +2003 15:22:13
> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
test^JDate: Sun, 29
> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version 
> 1 (Jun 18 2003)^!
> JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t^J^J^J') called at
> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1051
> eval {...}('HTML::Mason::Component::FileBased=HASH(0x94afa40)',
'SessionType', 'REST',
> 'action', 'correspond', 'queue', 'support', 'message', 'From
dothages at attbi.com Sun Jun 29
> 10:22:29 2003^JReceived: from rwcrmhc13.attbi.com (rwcrmhc53.attbi.com
[204.127.198.39] (may
> be forged))^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
h5TFMTgQ017664^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
-0500^JMessage-Id:
> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceived:
from rwcrwbc07
> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
(rwcrmhc13) with
> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
2003 15:22:13
> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun 
> +2003 15:22:13
> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
test^JDate: Sun, 29
> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version 
> 1 (Jun 18 2003)^JX-Authenticated-!
> Sender: ZG90aGFnZXNAYXR0YmkuY29t^J^J^J') called at 
> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050 
> HTML::Mason::Request::comp(undef, undef, undef, 'SessionType', 'REST', 
> 'action', 'correspond', 'queue', 'support', 'message', 'From 
> dothages at attbi.com Sun Jun 29 10:22:29
> 2003^JReceived: from rwcrmhc13.attbi.com (rwcrmhc53.attbi.com
[204.127.198.39] (may be
> forged))^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
h5TFMTgQ017664^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
-0500^JMessage-Id:
> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceived:
from rwcrwbc07
> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
(rwcrmhc13) with
> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
2003 15:22:13
> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun 
> +2003 15:22:13
> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
test^JDate: Sun, 29
> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version 
> 1 (Jun 18
> 2003)^JX-Authenticated-Sender: ZG90aGFn!
> ZXNAYXR0YmkuY29t^J^J^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
> 331
> eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
'correspond', 'queue',
> 'support', 'message', 'From dothages at attbi.com Sun Jun 29 10:22:29
2003^JReceived: from
> rwcrmhc13.attbi.com (rwcrmhc53.attbi.com [204.127.198.39] (may be
forged))^J^Iby
> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
-0500^JMessage-Id:
> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceived:
from rwcrwbc07
> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
(rwcrmhc13) with
> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
2003 15:22:13
> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun 
> +2003 15:22:13
> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
test^JDate: Sun, 29
> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version 
> 1 (Jun 18
> 2003)^JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t!
> ^J^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 331
> eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
'correspond', 'queue',
> 'support', 'message', 'From dothages at attbi.com Sun Jun 29 10:22:29
2003^JReceived: from
> rwcrmhc13.attbi.com (rwcrmhc53.attbi.com [204.127.198.39] (may be
forged))^J^Iby
> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
-0500^JMessage-Id:
> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceived:
from rwcrwbc07
> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
(rwcrmhc13) with
> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
2003 15:22:13
> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun 
> +2003 15:22:13
> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
test^JDate: Sun, 29
> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version 
> 1 (Jun 18
> 2003)^JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t!
> ^J^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 290
>
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x99767
80)') called at
> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
> eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9976780)') called
at
> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
>
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0x9976780)')
> called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm 
> line 792 
>
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0x92c2688)',
> 'Apache=SCALAR(0x994d6a4)') called at /usr/local/rt/bin/webmux.pl line 118
> RT::Mason::handler('Apache=SCALAR(0x994d6a4)') called at /dev/null line 0
> eval {...}('Apache=SCALAR(0x994d6a4)') called at /dev/null line 0
>
> > > > 554 5.3.0 unknown mailer error 255 > > ATTACHMENT part 2 message/delivery-status > ATTACHMENT part 3 message/rfc822 > From: dothages at attbi.com > To: support at rt.evelocity.net > Subject: test > Date: Sun, 29 Jun 2003 15:22:13 +0000 > > > __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com From jasond at wantec.com Sun Jun 29 12:49:41 2003 From: jasond at wantec.com (Jason Diegmueller) Date: Sun, 29 Jun 2003 11:49:41 -0500 Subject: [rt-users] Issue creating new tickets via email: Part 2 Message-ID: <062CF66A329A1A49BFCEC5B9FFEF7CBA53305E@unity.corp.wantec.com> I'm embarrassed to say, but I think this resolved itself. The only thing I had done is bounce httpd (Apache 1.3.27 using mod_perl 1.2.27). I am not extremely familiar with mod_perl (built it solely to test out RT) -- do I need to bounce httpd after making changes to RT files? -j -----Original Message----- From: Jason Diegmueller Sent: Sunday, June 29, 2003 10:45 AM To: 'rt-users at lists.fsck.com' Subject: [rt-users] Issue creating new tickets via email: Part 2 Ok, I could have sworn I had this working last night -- but emails to the mailgate from unknown email addresses are again failing. As before, if I manually create a user with an email address matching where the email is being sent from, the ticket is created as expected. I attached the bounce in hopes someone can assist. Jesse, the changes you had me make to Email.pm are intact and still there: [power:doogles] [/usr/local/rt/lib/RT/Interface] # diff Email.pm Email.pm.orig 199,202c199,201 < require Encode; < $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ()) if defined $Username; < $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ()) if defined $Name; < --- > $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ); > $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ); > I can't think of anything I did save going to sleep last night. Advice welcomed. Thanks! -j -----Original Message----- From: Sam Dothage [mailto:s_dothage at yahoo.com] Sent: Sunday, June 29, 2003 10:25 AM To: Jason Diegmueller Subject: Fwd: Returned mail: see transcript for details --- Mail Delivery Subsystem wrote: > Date: Sun, 29 Jun 2003 10:22:30 -0500 > From: Mail Delivery Subsystem > To: > Subject: Returned mail: see transcript for details > > The original message was received at Sun, 29 Jun 2003 10:22:29 -0500 > from rwcrmhc53.attbi.com [204.127.198.39] (may be forged) > > ----- The following addresses had permanent fatal errors ----- > "|/usr/local/rt/bin/rt-mailgate --queue support --action correspond > --url http://rt.evelocity.net/" > (reason: 255) > (expanded from: ) > > ----- Transcript of session follows ----- > RT server error. > > The RT server which handled your email did not behave as expected. It > said: > > > > > > >

System error

cellspacing="0" cellpadding="1"> > > > > > > > > > > > >
error:  size="-2">panic: sv_setpvn called with negative strlen at > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.
context:  > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
face="Verdana, Arial, Helvetica, sans-serif" size="-2">...  face="Verdana, Arial, Helvetica, sans-serif" size="-2">
face="Verdana, Arial, Helvetica, sans-serif" size="-2">136:  face="Verdana, Arial, Helvetica, > sans-serif" size="-2"> unless(defined $enc){
face="Verdana, Arial, Helvetica, sans-serif" size="-2">137:  face="Verdana, Arial, Helvetica, > sans-serif" size="-2"> require Carp;
face="Verdana, Arial, Helvetica, sans-serif" size="-2">138:  face="Verdana, Arial, Helvetica, > sans-serif" size="-2"> Carp::croak("Unknown encoding '$name'");
face="Verdana, Arial, Helvetica, sans-serif" size="-2">139:  face="Verdana, Arial, Helvetica, > sans-serif" size="-2"> }
face="Verdana, Arial, Helvetica, sans-serif" size="-2">140:  face="Verdana, Arial, Helvetica, > sans-serif" size="-2"> my $octets = > $enc->encode($string,$check);
face="Verdana, Arial, Helvetica, sans-serif" size="-2">141:  face="Verdana, Arial, Helvetica, > sans-serif" size="-2"> return undef if ($check && length($string));
face="Verdana, Arial, Helvetica, sans-serif" size="-2">142:  face="Verdana, Arial, Helvetica, > sans-serif" size="-2"> return $octets;
face="Verdana, Arial, Helvetica, sans-serif" size="-2">143:  face="Verdana, Arial, Helvetica, sans-serif" size="-2">}
face="Verdana, Arial, Helvetica, sans-serif" size="-2">144:  face="Verdana, Arial, Helvetica, sans-serif" size="-2">
face="Verdana, Arial, Helvetica, sans-serif" size="-2">...  face="Verdana, Arial, Helvetica, sans-serif" size="-2">
>
code stack:  > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm:140
> /usr/local/rt/lib/RT/Interface/Email.pm:199
> /usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm:121
> /usr/local/rt/lib/RT/Interface/Email.pm:455
> /usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:32
>
> > raw error
> >
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> > > > > 
panic: sv_setpvn called with negative strlen at
> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.
> 
> 
> Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm
> line 128
> HTML::Mason::Exceptions::rethrow_exception('panic: sv_setpvn called with
negative strlen at
> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.^J')
called at
> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140 
> Encode::encode('utf8', undef, 256) called at
/usr/local/rt/lib/RT/Interface/Email.pm line
> 199
> RT::Interface::Email::CreateUser(undef, 'dothages at attbi.com',
'dothages at attbi.com',
> 'MIME::Entity=HASH(0x9981740)') called at 
> /usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm line 121 
> RT::Interface::Email::Auth::MailFrom::GetCurrentUser('Message',
> 'MIME::Entity=HASH(0x9981740)', 'CurrentUser', undef, 'AuthLevel', 
> undef,
'Action',
> 'correspond', 'Ticket', undef, 'Queue', 'RT::Queue=HASH(0x99bb1d0)')
called at
> /usr/local/rt/lib/RT/Interface/Email.pm line 455 
> RT::Interface::Email::Gateway('SessionType', 'REST', 'action',
'correspond', 'queue',
> 'support', 'message', 'From dothages at attbi.com Sun Jun 29 10:22:29
2003^JReceived: from
> rwcrmhc13.attbi.com (rwcrmhc53.attbi.com [204.127.198.39] (may be
forged))^J^Iby
> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor 
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
-0500^JMessage-Id:
> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceive
> d:
from rwcrwbc07
> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
(rwcrmhc13) with
> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
2003 15:22:13
> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
> +2003 15:22:13
> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
test^JDate: Sun, 29
> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version
> 1 (Jun 18
> 2003)^JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t^J!
> ^J^J') called at /usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway
line 32
> HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
'correspond', 'queue',
> 'support', 'message', 'From dothages at attbi.com Sun Jun 29 10:22:29
2003^JReceived: from
> rwcrmhc13.attbi.com (rwcrmhc53.attbi.com [204.127.198.39] (may be
forged))^J^Iby
> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor 
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
-0500^JMessage-Id:
> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceive
> d:
from rwcrwbc07
> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
(rwcrmhc13) with
> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
2003 15:22:13
> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
> +2003 15:22:13
> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
test^JDate: Sun, 29
> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version
> 1 (Jun 18
> 2003)^JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t!
> ^J^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm
line 134
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x94afa4
0)',
> 'SessionType', 'REST', 'action', 'correspond', 'queue', 'support',
'message', 'From
> dothages at attbi.com Sun Jun 29 10:22:29 2003^JReceived: from
rwcrmhc13.attbi.com
> (rwcrmhc53.attbi.com [204.127.198.39] (may be forged))^J^Iby
power.doogles.com
> (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor 
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
-0500^JMessage-Id:
> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceive
> d:
from rwcrwbc07
> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
(rwcrmhc13) with
> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
2003 15:22:13
> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
> +2003 15:22:13
> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
test^JDate: Sun, 29
> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version
> 1 (Jun 18 2003)^!
> JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t^J^J^J') called at
> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1051
> eval {...}('HTML::Mason::Component::FileBased=HASH(0x94afa40)',
'SessionType', 'REST',
> 'action', 'correspond', 'queue', 'support', 'message', 'From
dothages at attbi.com Sun Jun 29
> 10:22:29 2003^JReceived: from rwcrmhc13.attbi.com (rwcrmhc53.attbi.com
[204.127.198.39] (may
> be forged))^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
h5TFMTgQ017664^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
-0500^JMessage-Id:
> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceive
> d:
from rwcrwbc07
> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
(rwcrmhc13) with
> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
2003 15:22:13
> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
> +2003 15:22:13
> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
test^JDate: Sun, 29
> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version
> 1 (Jun 18 2003)^JX-Authenticated-!
> Sender: ZG90aGFnZXNAYXR0YmkuY29t^J^J^J') called at 
> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050 
> HTML::Mason::Request::comp(undef, undef, undef, 'SessionType', 'REST', 
> 'action', 'correspond', 'queue', 'support', 'message', 'From 
> dothages at attbi.com Sun Jun 29 10:22:29
> 2003^JReceived: from rwcrmhc13.attbi.com (rwcrmhc53.attbi.com
[204.127.198.39] (may be
> forged))^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
h5TFMTgQ017664^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
-0500^JMessage-Id:
> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceive
> d:
from rwcrwbc07
> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
(rwcrmhc13) with
> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
2003 15:22:13
> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
> +2003 15:22:13
> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
test^JDate: Sun, 29
> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version
> 1 (Jun 18
> 2003)^JX-Authenticated-Sender: ZG90aGFn!
> ZXNAYXR0YmkuY29t^J^J^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
> 331
> eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
'correspond', 'queue',
> 'support', 'message', 'From dothages at attbi.com Sun Jun 29 10:22:29
2003^JReceived: from
> rwcrmhc13.attbi.com (rwcrmhc53.attbi.com [204.127.198.39] (may be
forged))^J^Iby
> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor 
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
-0500^JMessage-Id:
> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceive
> d:
from rwcrwbc07
> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
(rwcrmhc13) with
> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
2003 15:22:13
> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
> +2003 15:22:13
> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
test^JDate: Sun, 29
> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version
> 1 (Jun 18
> 2003)^JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t!
> ^J^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 331
> eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
'correspond', 'queue',
> 'support', 'message', 'From dothages at attbi.com Sun Jun 29 10:22:29
2003^JReceived: from
> rwcrmhc13.attbi.com (rwcrmhc53.attbi.com [204.127.198.39] (may be
forged))^J^Iby
> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor 
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
-0500^JMessage-Id:
> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceive
> d:
from rwcrwbc07
> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
(rwcrmhc13) with
> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
2003 15:22:13
> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
> +2003 15:22:13
> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
test^JDate: Sun, 29
> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version
> 1 (Jun 18
> 2003)^JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t!
> ^J^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 290
>
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x99767
80)') called at
> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 
> eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9976780)') 
> called
at
> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
>
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0x9976780)')
> called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm
> line 792 
>
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0x92c2688)',
> 'Apache=SCALAR(0x994d6a4)') called at /usr/local/rt/bin/webmux.pl line 
> 118
> RT::Mason::handler('Apache=SCALAR(0x994d6a4)') called at /dev/null line 0
> eval {...}('Apache=SCALAR(0x994d6a4)') called at /dev/null line 0
>
> > > > 554 5.3.0 unknown mailer error 255 > > ATTACHMENT part 2 message/delivery-status > ATTACHMENT part 3 message/rfc822 > From: dothages at attbi.com > To: support at rt.evelocity.net > Subject: test > Date: Sun, 29 Jun 2003 15:22:13 +0000 > > > __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From ler at lerctr.org Sun Jun 29 12:50:59 2003 From: ler at lerctr.org (Larry Rosenman) Date: Sun, 29 Jun 2003 11:50:59 -0500 Subject: [rt-users] Issue creating new tickets via email: Part 2 In-Reply-To: <062CF66A329A1A49BFCEC5B9FFEF7CBA53305E@unity.corp.wantec.com> References: <062CF66A329A1A49BFCEC5B9FFEF7CBA53305E@unity.corp.wantec.com> Message-ID: <3410000.1056905459@lerlaptop.lerctr.org> --On Sunday, June 29, 2003 11:49:41 -0500 Jason Diegmueller wrote: > I'm embarrassed to say, but I think this resolved itself. > The only thing I had done is bounce httpd (Apache 1.3.27 > using mod_perl 1.2.27). > > I am not extremely familiar with mod_perl (built it > solely to test out RT) -- do I need to bounce httpd > after making changes to RT files? yes. > > -j > > -----Original Message----- > From: Jason Diegmueller > Sent: Sunday, June 29, 2003 10:45 AM > To: 'rt-users at lists.fsck.com' > Subject: [rt-users] Issue creating new tickets via email: Part 2 > > > Ok, I could have sworn I had this working last night -- > but emails to the mailgate from unknown email addresses > are again failing. As before, if I manually create a > user with an email address matching where the email is > being sent from, the ticket is created as expected. > > I attached the bounce in hopes someone can assist. Jesse, > the changes you had me make to Email.pm are intact and > still there: > [power:doogles] [/usr/local/rt/lib/RT/Interface] # diff Email.pm > Email.pm.orig > 199,202c199,201 > < require Encode; > < $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ()) > if defined $Username; > < $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ()) if > defined $Name; > < > --- >> $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ); >> $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ); >> > > I can't think of anything I did save going to sleep last > night. > > Advice welcomed. Thanks! > > -j > > -----Original Message----- > From: Sam Dothage [mailto:s_dothage at yahoo.com] > Sent: Sunday, June 29, 2003 10:25 AM > To: Jason Diegmueller > Subject: Fwd: Returned mail: see transcript for details > > > > --- Mail Delivery Subsystem wrote: >> Date: Sun, 29 Jun 2003 10:22:30 -0500 >> From: Mail Delivery Subsystem >> To: >> Subject: Returned mail: see transcript for details >> >> The original message was received at Sun, 29 Jun 2003 10:22:29 -0500 >> from rwcrmhc53.attbi.com [204.127.198.39] (may be forged) >> >> ----- The following addresses had permanent fatal errors ----- >> "|/usr/local/rt/bin/rt-mailgate --queue support --action correspond >> --url http://rt.evelocity.net/" >> (reason: 255) >> (expanded from: ) >> >> ----- Transcript of session follows ----- >> RT server error. >> >> The RT server which handled your email did not behave as expected. It >> said: >> >> >> >> >> >> >>

System error

> cellspacing="0" cellpadding="1"> >> >> >> >> >> >> >> >> >> >> >> >>
error: > size="-2">panic: sv_setpvn called with negative strlen at >> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line > 140.
context:  >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >>
> face="Verdana, Arial, Helvetica, sans-serif" > size="-2">... > face="Verdana, Arial, Helvetica, sans-serif" size="-2">
> face="Verdana, Arial, Helvetica, sans-serif" > size="-2">136: > face="Verdana, > Arial, Helvetica, >> sans-serif" size="-2"> unless(defined $enc){
> face="Verdana, Arial, Helvetica, sans-serif" > size="-2">137: > face="Verdana, > Arial, Helvetica, >> sans-serif" size="-2"> require Carp;
> face="Verdana, Arial, Helvetica, sans-serif" > size="-2">138: > face="Verdana, > Arial, Helvetica, >> sans-serif" size="-2"> Carp::croak("Unknown encoding > '$name'");
> face="Verdana, Arial, Helvetica, sans-serif" > size="-2">139: > face="Verdana, > Arial, Helvetica, >> sans-serif" size="-2"> }
> face="Verdana, Arial, Helvetica, sans-serif" > size="-2">140: > face="Verdana, > Arial, Helvetica, >> sans-serif" size="-2"> my $octets = >> $enc->encode($string,$check);
> face="Verdana, Arial, Helvetica, sans-serif" > size="-2">141: > face="Verdana, > Arial, Helvetica, >> sans-serif" size="-2"> return undef if ($check && > length($string));
> face="Verdana, Arial, Helvetica, sans-serif" > size="-2">142: > face="Verdana, > Arial, Helvetica, >> sans-serif" size="-2"> return $octets;
> face="Verdana, Arial, Helvetica, sans-serif" > size="-2">143: > face="Verdana, Arial, Helvetica, sans-serif" size="-2">}
> face="Verdana, Arial, Helvetica, sans-serif" > size="-2">144: > face="Verdana, Arial, Helvetica, sans-serif" size="-2">
> face="Verdana, Arial, Helvetica, sans-serif" > size="-2">... > face="Verdana, Arial, Helvetica, sans-serif" size="-2">
>>
code > stack:  >> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm:140
>> /usr/local/rt/lib/RT/Interface/Email.pm:199
>> /usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm:121
>> /usr/local/rt/lib/RT/Interface/Email.pm:455
>> /usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:32
>>
>> >> raw error
>> >>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >> >> >> >> 
panic: sv_setpvn called with negative strlen at
>> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.
>>
>>
>> Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm
>> line 128
>> HTML::Mason::Exceptions::rethrow_exception('panic: sv_setpvn called with
> negative strlen at
>> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.^J')
> called at
>> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140
>> Encode::encode('utf8', undef, 256) called at
> /usr/local/rt/lib/RT/Interface/Email.pm line
>> 199
>> RT::Interface::Email::CreateUser(undef, 'dothages at attbi.com',
> 'dothages at attbi.com',
>> 'MIME::Entity=HASH(0x9981740)') called at
>> /usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm line 121
>> RT::Interface::Email::Auth::MailFrom::GetCurrentUser('Message',
>> 'MIME::Entity=HASH(0x9981740)', 'CurrentUser', undef, 'AuthLevel',
>> undef,
> 'Action',
>> 'correspond', 'Ticket', undef, 'Queue', 'RT::Queue=HASH(0x99bb1d0)')
> called at
>> /usr/local/rt/lib/RT/Interface/Email.pm line 455
>> RT::Interface::Email::Gateway('SessionType', 'REST', 'action',
> 'correspond', 'queue',
>> 'support', 'message', 'From dothages at attbi.com Sun Jun 29 10:22:29
> 2003^JReceived: from
>> rwcrmhc13.attbi.com (rwcrmhc53.attbi.com [204.127.198.39] (may be
> forged))^J^Iby
>> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor
>> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
> -0500^JMessage-Id:
>> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceive
>> d:
> from rwcrwbc07
>> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
> (rwcrmhc13) with
>> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
> 2003 15:22:13
>> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
>> +2003 15:22:13
>> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
> test^JDate: Sun, 29
>> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version
>> 1 (Jun 18
>> 2003)^JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t^J!
>> ^J^J') called at /usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway
> line 32
>> HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
> 'correspond', 'queue',
>> 'support', 'message', 'From dothages at attbi.com Sun Jun 29 10:22:29
> 2003^JReceived: from
>> rwcrmhc13.attbi.com (rwcrmhc53.attbi.com [204.127.198.39] (may be
> forged))^J^Iby
>> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor
>> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
> -0500^JMessage-Id:
>> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceive
>> d:
> from rwcrwbc07
>> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
> (rwcrmhc13) with
>> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
> 2003 15:22:13
>> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
>> +2003 15:22:13
>> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
> test^JDate: Sun, 29
>> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version
>> 1 (Jun 18
>> 2003)^JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t!
>> ^J^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm
> line 134
>>
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x94a
> fa4 0)',
>> 'SessionType', 'REST', 'action', 'correspond', 'queue', 'support',
> 'message', 'From
>> dothages at attbi.com Sun Jun 29 10:22:29 2003^JReceived: from
> rwcrmhc13.attbi.com
>> (rwcrmhc53.attbi.com [204.127.198.39] (may be forged))^J^Iby
> power.doogles.com
>> (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor
>> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
> -0500^JMessage-Id:
>> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceive
>> d:
> from rwcrwbc07
>> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
> (rwcrmhc13) with
>> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
> 2003 15:22:13
>> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
>> +2003 15:22:13
>> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
> test^JDate: Sun, 29
>> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version
>> 1 (Jun 18 2003)^!
>> JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t^J^J^J') called at
>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1051
>> eval {...}('HTML::Mason::Component::FileBased=HASH(0x94afa40)',
> 'SessionType', 'REST',
>> 'action', 'correspond', 'queue', 'support', 'message', 'From
> dothages at attbi.com Sun Jun 29
>> 10:22:29 2003^JReceived: from rwcrmhc13.attbi.com (rwcrmhc53.attbi.com
> [204.127.198.39] (may
>> be forged))^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5TFMTgQ017664^J^Ifor
>> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
> -0500^JMessage-Id:
>> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceive
>> d:
> from rwcrwbc07
>> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
> (rwcrmhc13) with
>> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
> 2003 15:22:13
>> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
>> +2003 15:22:13
>> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
> test^JDate: Sun, 29
>> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version
>> 1 (Jun 18 2003)^JX-Authenticated-!
>> Sender: ZG90aGFnZXNAYXR0YmkuY29t^J^J^J') called at
>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050
>> HTML::Mason::Request::comp(undef, undef, undef, 'SessionType', 'REST',
>> 'action', 'correspond', 'queue', 'support', 'message', 'From
>> dothages at attbi.com Sun Jun 29 10:22:29
>> 2003^JReceived: from rwcrmhc13.attbi.com (rwcrmhc53.attbi.com
> [204.127.198.39] (may be
>> forged))^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5TFMTgQ017664^J^Ifor
>> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
> -0500^JMessage-Id:
>> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceive
>> d:
> from rwcrwbc07
>> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
> (rwcrmhc13) with
>> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
> 2003 15:22:13
>> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
>> +2003 15:22:13
>> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
> test^JDate: Sun, 29
>> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version
>> 1 (Jun 18
>> 2003)^JX-Authenticated-Sender: ZG90aGFn!
>> ZXNAYXR0YmkuY29t^J^J^J') called at
> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
>> 331
>> eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
> 'correspond', 'queue',
>> 'support', 'message', 'From dothages at attbi.com Sun Jun 29 10:22:29
> 2003^JReceived: from
>> rwcrmhc13.attbi.com (rwcrmhc53.attbi.com [204.127.198.39] (may be
> forged))^J^Iby
>> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor
>> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
> -0500^JMessage-Id:
>> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceive
>> d:
> from rwcrwbc07
>> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
> (rwcrmhc13) with
>> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
> 2003 15:22:13
>> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
>> +2003 15:22:13
>> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
> test^JDate: Sun, 29
>> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version
>> 1 (Jun 18
>> 2003)^JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t!
>> ^J^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 331
>> eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
> 'correspond', 'queue',
>> 'support', 'message', 'From dothages at attbi.com Sun Jun 29 10:22:29
> 2003^JReceived: from
>> rwcrmhc13.attbi.com (rwcrmhc53.attbi.com [204.127.198.39] (may be
> forged))^J^Iby
>> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor
>> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 10:22:29
> -0500^JMessage-Id:
>> &lt;200306291522.h5TFMTgQ017664 at power.doogles.com&gt;^JReceive
>> d:
> from rwcrwbc07
>> (unknown[204.127.197.117](misconfigured sender))^J          by attbi.com
> (rwcrmhc13) with
>> SMTP^J          id &lt;2003062915221301500qitr8e&gt;; Sun, 29 Jun
> 2003 15:22:13
>> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
>> +2003 15:22:13
>> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
> test^JDate: Sun, 29
>> Jun 2003 15:22:13 +0000^JX-Mailer: AT&amp;T Message Center Version
>> 1 (Jun 18
>> 2003)^JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t!
>> ^J^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 290
>>
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x99
> 767 80)') called at
>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
>> eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9976780)')
>> called
> at
>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
>>
> HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHa
> ndl er=HASH(0x9976780)')
>> called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm
>> line 792
>>
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HA
> SH( 0x92c2688)',
>> 'Apache=SCALAR(0x994d6a4)') called at /usr/local/rt/bin/webmux.pl line
>> 118
>> RT::Mason::handler('Apache=SCALAR(0x994d6a4)') called at /dev/null line 0
>> eval {...}('Apache=SCALAR(0x994d6a4)') called at /dev/null line 0
>>
>> >> >> >> 554 5.3.0 unknown mailer error 255 >> > >> ATTACHMENT part 2 message/delivery-status > > >> ATTACHMENT part 3 message/rfc822 >> From: dothages at attbi.com >> To: support at rt.evelocity.net >> Subject: test >> Date: Sun, 29 Jun 2003 15:22:13 +0000 >> >> >> > > __________________________________ > Do you Yahoo!? > SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- Larry Rosenman http://www.lerctr.org/~ler Phone: +1 972-414-9812 E-Mail: ler at lerctr.org US Mail: 1905 Steamboat Springs Drive, Garland, TX 75044-6749 From karsten.konrad at uni-graz.at Sun Jun 29 18:18:34 2003 From: karsten.konrad at uni-graz.at (Karsten Konrad) Date: Mon, 30 Jun 2003 00:18:34 +0200 Subject: [rt-users] non priv user search? In-Reply-To: <1056875098.1589.0.camel@Mike> References: <1056723231.1535.44.camel@Mike> <1056875098.1589.0.camel@Mike> Message-ID: <3EFF65BA.8050502@uni-graz.at> hi, i have the same problem with rt3.0.0 on apache2 and fastcgi. unprivileged users are not shown in the userlist. Mike Salibas wrote: > oh well, thanks for the help. > > regatrds, > Mike Salibas > > On Fri, 2003-06-27 at 16:13, Mike Salibas wrote: > >>Hi y'all, >> >>still having issues with this problem... >>is there a solution? >>------------------------ >>I have added a few users on RT and did NOT tick "let users be granted >>rights". >>Now, When I search for these users in "Select Users" in order to change >>their settings, the search comes up blank.The only user that appears is >>ROOT (and any other user I add with "granted rights" ticked. >> >>I have tried different search combinations (all of them, I think). >> >>I have also searched the list archives and managed to find one query >>similar to my query but had no luck with an answer.(spent a few hours >>searching the archives...possibly used inaccurate search keywords) >> >>How do I find these users that are NOT granted rights? >> >>Would I have to edit the MySql database and remove the users manually? >> >>thankee :) >>Mike Salibas >>Afrihost - the BEST web hosting! Ever! From support at cyberpro.com.au Sun Jun 29 18:39:04 2003 From: support at cyberpro.com.au (CyberPro Support) Date: Mon, 30 Jun 2003 08:39:04 +1000 Subject: [rt-users] rt2 to rt3 References: Message-ID: <00a301c33e8f$3e72c420$fc24fea9@hellcat> > > Yes, but I wouldn't use that dumpfile except to test, because it can > > potentially be inconsistent if something in the database changes while > > you're running it. > > I am planning to stop sendmail and web gui and then rerun the > "rt-2.0-to-dumpfile since date" *after* the priliminary dump process > finishes. This should cover any changes, made during the priliminary dump, > in the database. In that a correct assumption ? > What happens if a record is deleted? I would use my first dump as a test, then when I knew it all worked ok, zero the database, take a final full dump are repeat my known and tested procedure. From iqbala at qwestip.net Sun Jun 29 19:37:06 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Sun, 29 Jun 2003 19:37:06 -0400 (EDT) Subject: [rt-users] rt2 to rt3 In-Reply-To: <00a301c33e8f$3e72c420$fc24fea9@hellcat> Message-ID: On Mon, 30 Jun 2003, CyberPro Support wrote: > > > Yes, but I wouldn't use that dumpfile except to test, because it can > > > potentially be inconsistent if something in the database changes while > > > you're running it. > > > > I am planning to stop sendmail and web gui and then rerun the > > "rt-2.0-to-dumpfile since date" *after* the priliminary dump process > > finishes. This should cover any changes, made during the priliminary dump, > > in the database. In that a correct assumption ? > > > > What happens if a record is deleted? I would use my first dump as a test, > then when I knew it all worked ok, zero the database, take a final full dump > are repeat my known and tested procedure. The Tickets status will be changed only to dead. But the record won't get removed since I am the only one who has root access to the database to delete an entry. So I guess in my case it should be ok > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From pdh at snapgear.com Sun Jun 29 20:25:24 2003 From: pdh at snapgear.com (Phil Homewood) Date: Mon, 30 Jun 2003 10:25:24 +1000 Subject: [rt-users] Creating new templates - scrips problem In-Reply-To: <20030627181413.20252.qmail@web13101.mail.yahoo.com> References: <1056723231.1535.44.camel@Mike> <20030627181413.20252.qmail@web13101.mail.yahoo.com> Message-ID: <20030630002523.GB594@luggage> Joseph Spenner wrote: > [Fri Jun 27 18:01:08 2003] [error]: error: > unexpected end of header > > [Fri Jun 27 18:07:39 2003] [error]: error: couldn't > parse head; error near: Make the first line of the template a blank line. Anything before the first blank line is considered headers. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From Samuel.Senoner at eurac.edu Mon Jun 30 01:59:50 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Mon, 30 Jun 2003 07:59:50 +0200 Subject: [rt-users] Rt-crontool args Message-ID: <8ABC35686C73554691F3481C4023BE5E932B27@abz01lan.eurac.edu> Can someone provide some examples for rt-crontool, or the syntax and list some conditions and arguments? I always get some error from template_overlay but think it's because I don't set the arguments correctly. Thank you Samuel Senoner From a.garcia at ciemat.es Mon Jun 30 02:43:21 2003 From: a.garcia at ciemat.es (=?iso-8859-1?Q?Antonio_Garc=EDa?=) Date: Mon, 30 Jun 2003 08:43:21 +0200 Subject: [rt-users] ES.PO Message-ID: We are trying to modify this file to update the translation, but our changes don't take effect. What I have to do to make this change effectives?. Re-compile!!!??? Thanks... ...oinotnA From Samuel.Senoner at eurac.edu Mon Jun 30 02:49:28 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Mon, 30 Jun 2003 08:49:28 +0200 Subject: [rt-users] Experience hooking RT3 to MS-Exchange2000/Active Directory/LDAP ? Message-ID: <8ABC35686C73554691F3481C4023BE5E932B2B@abz01lan.eurac.edu> Me too. Sorry I wrote it wrong. RT3 can get authentication from apache. Apache can get authentication from in many ways from Active directory. I used LDAP. And it worked. What do you exactly need? Do someone have some scripts for LDAP working on RT3? It would be interesting if some RT3 picks imformation through LDAP about new user, that means mail and so on.. Samuel -----Original Message----- From: Gilles-Eric Descamps [mailto:ged at azulsystems.com] Sent: Friday,27 June,2003 18:35 To: Senoner Samuel Subject: RE: [rt-users] Experience hooking RT3 to MS-Exchange2000/Active Directory/LDAP ? I've apache 1.3.27 (latest of the 1.3.xxx) -----Original Message----- From: Senoner Samuel [mailto:Samuel.Senoner at eurac.edu] Sent: Friday, June 27, 2003 12:52 AM To: Gilles-Eric Descamps Cc: rt-users at lists.fsck.com Subject: RE: [rt-users] Experience hooking RT3 to MS-Exchange2000/Active Directory/LDAP ? Do you want the config for Apache or for RT3? Do you have Apache 1.03 or Apache 2? I set up the LDAP authentication from my RT3 Server running with Apache 1.03 to an Active Directory. And here my problems: 1. The only problem is webfallbackauth, so I cannot log in as root in RT with webexternalauth. 2. I also configured the automatic creation of the user, but I would be interesting to have also the user detils, for example the mail adress, so that not another account is created when this user sends a mail. Thanks for help Samuel -----Original Message----- From: Autrijus Tang [mailto:autrijus at autrijus.org] Sent: Friday,27 June,2003 07:09 To: Gilles-Eric Descamps Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] Experience hooking RT3 to MS-Exchange2000/Active Directory/LDAP ? On Thu, Jun 26, 2003 at 04:42:44PM -0700, Gilles-Eric Descamps wrote: > I'm looking for RT3 to get its user login & password > from a windows 2000 machine. I have successfully introduced Windows integrated authentication (aka NTLM single sign-on) to RT a while ago, using this setup in Apache2's httpd.conf: LoadModule sspi_auth_module modules/mod_auth_sspi.so # change "/rt3/" to whatever your RT base URL path is AuthName "RT" AuthType SSPI SSPIAuth On SSPIAuthoritative On SetHandler perl-script PerlHandler RT::Mason The SSPI authentication module is available at: http://www.syneapps.com/software/mod_auth_sspi/ I believe Apache1 can use mod_ntlm too, although I've never tested it: http://www.syneapps.com/software/mod_ntlm/ You also need to put these two lines in RT_SiteConfig.pm: Set( $WebExternalAuth, 1 ); Set( $WebExternalAuto, 1 ); Hope that helps. :-) Thanks, /Autrijus/ From hwagener at hamburg.fcb.com Mon Jun 30 05:21:22 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Mon, 30 Jun 2003 11:21:22 +0200 Subject: [rt-users] ES.PO In-Reply-To: References: Message-ID: <20030630092122.GB6536@hamburg.fcb.com> On Mon, Jun 30, 2003 at 08:43:21AM +0200, Antonio Garc?a wrote: > We are trying to modify this file to update the translation, but our changes > don't take effect. What I have to do to make this change effectives?. > Re-compile!!!??? You have to restart Your apache instance. A reload is not enough for the changes to appear is not enough for the changes to appear. I normally do the following steps when editing the de.po file: 0. cp de.po de.po-orig 1. cp de.po de.po-new 2. edit de.po-new 3. diff -U2 de.po-new de.po-orig > diff-de.po-3.0.3 4. apachectl stop 5. cp de.po-new de.po 6. apachectl start 7. look at results 8. back to step 2. You could use some version contol system (rcs or cvs) to be able to earlier versions as well. Regards, Harald Wagener From to_x at gmx.de Mon Jun 30 07:37:28 2003 From: to_x at gmx.de (Torsten Olschewski) Date: Mon, 30 Jun 2003 13:37:28 +0200 Subject: [rt-users] rt2-to-rt3-v1.13 import problem Message-ID: <3F0020F8.1010800@gmx.de> Hi, i'm using rt2.0.9 and want to upgrade RT to rt3.0.3. Old system: SuSE 7.2 Apache 1.3.19 Perl 5.6.1 modperl1 Mysql 3.23.37 New system: SuSE 8.2 Apache 1.3.27 Perl 5.8.0 modperl1 Mysql 4.0.13 I have installed rt3.0.3 and Mysql 4 on the new system an it looks fine. Export the old rt2.0.9 database with rt2-to-rt3-v1.13/rt2-to-dumpfile runs without errors. Importing the rt database on the new system show the following errors on 60 of my 6500 tickets. .t-51 .t-52 [Mon Jun 30 13:13:59 2003] [crit]: Failed to create user : Must specify 'Name' attribute (/opt/rt3/lib/RT/User_Overlay.pm:595) [Mon Jun 30 13:13:59 2003] [error]: Could not load create a user with the email address '' to add as a watcher for ticket 52 (/opt/rt3/lib/RT/Ticket_Overlay.pm:1420) .t-53 [Mon Jun 30 13:14:05 2003] [crit]: Failed to create user : Must specify 'Name' attribute (/opt/rt3/lib/RT/User_Overlay.pm:595) [Mon Jun 30 13:14:05 2003] [error]: Could not load create a user with the email address '' to add as a watcher for ticket 53 (/opt/rt3/lib/RT/Ticket_Overlay.pm:1420) .t-54 .t-54 .t-999 Importing links llllllllllllllllllllllllllllllllCould not create scrip: On Transaction Notify Owner with templateTransaktionsmeldung in queue0 Could not create scrip: On Create Notify Owner with template Transaktionsmeldung in queue0 -- $VAR1 = { 'ScripCondition' => 'On Create', 'ScripAction' => 'Notify Owner', 'Queue' => '0', 'Template' => 'Transaktionsmeldung', 'Description' => 'Imported from RT 2.0' }; Could not create scrip: On Create Notify Requestors, Ccs and AdminCcs with templateTransaktionsmeldung in queue0 Could not create scrip: On Create Autoreply To Requestors with templateEingangsbestaetigung in queue0 The script runs up to this point and exit. Was the import sussessfull? I can login on webui and also read and change tickets with errormessages on import. But i have a bad feeling with this import. Can i do something to repair that? Thanks Torsten From pape-rt at inf.fu-berlin.de Mon Jun 30 08:47:56 2003 From: pape-rt at inf.fu-berlin.de (Dirk Pape) Date: Mon, 30 Jun 2003 14:47:56 +0200 Subject: [rt-users] bug in Ticket/Update.html Add More Files Message-ID: <2147483647.1056984476@[10.0.255.35]> Hello, if you click in the ticket history to reply to a transaction (not the global Reply Action!), Update.html is called and the MessageBox is prefilled with aquoting. if in the upcomin form you add an attachment and then hit "Add more file" the quoting *again* is added into the message box, so you doubled it. This happens every time you add a new attachment. Dirk. From karsten.konrad at uni-graz.at Mon Jun 30 10:24:04 2003 From: karsten.konrad at uni-graz.at (Karsten Konrad) Date: Mon, 30 Jun 2003 16:24:04 +0200 Subject: [rt-users] Experience hooking RT3 to MS-Exchange2000/Active Directory/LDAP ? In-Reply-To: <8ABC35686C73554691F3481C4023BE5E932AF4@abz01lan.eurac.edu> References: <8ABC35686C73554691F3481C4023BE5E932AF4@abz01lan.eurac.edu> Message-ID: <3F004804.6080202@uni-graz.at> Senoner Samuel wrote: > Do you want the config for Apache or for RT3? > Do you have Apache 1.03 or Apache 2? > > I set up the LDAP authentication from my RT3 Server running with Apache > 1.03 to an Active Directory. > > And here my problems: > > 1. The only problem is webfallbackauth, so I cannot log in as root in RT > with webexternalauth. AuthType Basic AuthName "Request Tracker" AuthUserFile /etc/... AuthAuthoritative off AuthLDAPURL "ldap://..." AuthLDAPBindDN "..." AuthLDAPBindPassword "..." AuthLDAPAuthoritative off require valid-user ... root is defined in the AuthUserFile, all other users are authenticated via ldap. > 2. I also configured the automatic creation of the user, but I would be > interesting to have also the user detils, for example the mail adress, > so that not another account is created when this user sends a mail. http://lists.fsck.com/pipermail/rt-users/2003-April/013424.html ciao, karsten... From francesca.delcorso at fi.infn.it Mon Jun 30 10:57:00 2003 From: francesca.delcorso at fi.infn.it (Francesca - INFN) Date: Mon, 30 Jun 2003 16:57:00 +0200 Subject: [rt-users] Can a user send a request to RT if he is not defined in RT db? Message-ID: <005301c33f17$dc11af10$149154c0@morgana> Hello, I am a new user of RT. I have installed RT 3.0.3, Apache 2.0.40, mod_perl2, Postfix on Linux RedHat 9. I want a user to send a request tpo RT Server via e-mail from his own e-mail client even if he is not an RT user registered in the db. Is it possible? If so, what kind of user does RT create? Does it use Nobody? I do not want to register all the usernames accessing RT. If I try to send a request using for example the user roberto.cecchini (not registered as ann RT user) I receive this error in the file log: Jun 30 15:55:17 RT postfix/smtpd[4369]: connect from postino.fi.infn.it[192.84.145.9] Jun 30 15:55:17 RT postfix/smtpd[4369]: 08F932EE9FC: client=postino.fi.infn.it[192.84.145.9] Jun 30 15:55:17 RT postfix/cleanup[4370]: 08F932EE9FC: message-id=<200306301555.16232.roberto.cecchini at fi.infn.it> Jun 30 15:55:17 RT postfix/nqmgr[4110]: 08F932EE9FC: from=, size=1308, nrcpt=1 (queue active) Jun 30 15:55:17 RT postfix/smtpd[4369]: disconnect from postino.fi.infn.it[192.84.145.9] Jun 30 15:55:17 RT postfix/local[4371]: 08F932EE9FC: to=, relay=local, delay=0, status=bounced (Command died with status 32: "/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://rt.fi.infn.it/". Command output: RT server error. The RT server which handled your email did not behave as expected. It said:

System error

error:  panic: sv_setpvn called with negative strlen at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.
context:& Jun 30 15:55:17 RT postfix/cleanup[4370]: B99DA2EE9FD: message-id=<20030630135517.B99DA2EE9FD at rt.fi.infn.it> Jun 30 15:55:17 RT postfix/nqmgr[4110]: B99DA2EE9FD: from=<>, size=11824, nrcpt=1 (queue active) Jun 30 15:55:18 RT postfix/smtp[4375]: B99DA2EE9FD: to=, relay=postino.fi.infn.it[192.84.145.9], delay=1, status=sent (250 2.0.0 h5UDtHlF041261 Message accepted for delivery) Thanks in advance. Francesca Del Corso -------------- next part -------------- An HTML attachment was scrubbed... URL: From joseph85750 at yahoo.com Mon Jun 30 11:07:56 2003 From: joseph85750 at yahoo.com (Joseph Spenner) Date: Mon, 30 Jun 2003 08:07:56 -0700 (PDT) Subject: [rt-users] Creating new templates - scrips problem In-Reply-To: <20030630002523.GB594@luggage> Message-ID: <20030630150756.58954.qmail@web13114.mail.yahoo.com> Thanks Phil! That did the trick. It looks like RT likes to auto insert another blank line, but that didn't seem to fix the problem initially. I just added 2 blank lines, RT added another, and all is well. The body of the template looks fine in the email delivery. Is there any way to delete custom templates? I created a few for testing that I won't need. Thanks for the help! --- Phil Homewood wrote: > Joseph Spenner wrote: > > [Fri Jun 27 18:01:08 2003] [error]: error: > > unexpected end of header > > > > [Fri Jun 27 18:07:39 2003] [error]: error: > couldn't > > parse head; error near: > > Make the first line of the template a blank line. > Anything before the first blank line is considered > headers. > -- > Phil Homewood, Systems Janitor, > http://www.SnapGear.com > pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 > 3630 > SnapGear - Custom Embedded Solutions and Security > Appliances > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com From jesse at bestpractical.com Mon Jun 30 11:22:41 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 30 Jun 2003 11:22:41 -0400 Subject: [rt-users] bug in Ticket/Update.html Add More Files In-Reply-To: <2147483647.1056984476@[10.0.255.35]> References: <2147483647.1056984476@[10.0.255.35]> Message-ID: <20030630152241.GC12138@fsck.com> On Mon, Jun 30, 2003 at 02:47:56PM +0200, Dirk Pape wrote: > Hello, > > if you click in the ticket history to reply to a transaction (not the > global Reply Action!), Update.html is called and the MessageBox is > prefilled with aquoting. > > if in the upcomin form you add an attachment and then hit "Add more file" > the quoting *again* is added into the message box, so you doubled it. This > happens every time you add a new attachment. That's already been fixed interally for 3.0.4 > Dirk. > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From gamboa at infophil.com Mon Jun 30 11:43:40 2003 From: gamboa at infophil.com (alvn) Date: Mon, 30 Jun 2003 23:43:40 +0800 Subject: [rt-users] HELP: RT3.0.3 system error Message-ID: <3F005AAC.7050300@infophil.com> panic: sv_setpvn called with negative strlen at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140. what does this mean? thanks. alvn From nick at bcn-it.co.uk Mon Jun 30 11:52:56 2003 From: nick at bcn-it.co.uk (Nick Barnes) Date: Mon, 30 Jun 2003 16:52:56 +0100 Subject: [rt-users] How do I add a password to a Non-Privileged user? In-Reply-To: <3EF725E4.3080908@colltech.com> Message-ID: <20030630155215.DD777111CC@pallas.eruditorum.org> Richard Asp wrote: > Even if I check the box to "Include disabled users in > search" and still just list the Privileged users. The > non-Privileged uses don't get listed so I can make > changes on their rights etc. Michael S. Baker replied: > You have to actually search for the non-privilaged > users with the form presented on the select users > page, non-privilaged users do not display by default. > The non-privilaged users that match your search will be > listed below the search fields and button, totally > seperated from the privilaged user display area. If Richard's having the same problem that I'm having, disabled users aren't showing up at all, even when you search for them. I thought it was me misunderstanding how RT works, but I'm convinced this is a bug - I cannot get it to list any disabled users at all regardless of the search criteria. Cheers, Nick Barnes. -- BCN 0845-6441499 http://www.bcn-it.co.uk/ -- This message is intended only for the use of the intended recipient(s) to whom it is addressed. It may contain information which is privileged and confidential within the meaning of applicable law. If you are not the intended recipient, please contact the sender as soon as possible. The views expressed in this communication (including, but not limited to, any attachments) may not necessarily be the views held by BCN. Prices, recommendations or advice be they implied or otherwise, E&OE. This e-mail message has been swept for the presence of computer viruses, however no responsibility is accepted or implied for damage caused by any virus contained within it. From jesse at bestpractical.com Mon Jun 30 11:57:33 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 30 Jun 2003 11:57:33 -0400 Subject: [rt-users] How do I add a password to a Non-Privileged user? In-Reply-To: <20030630155215.DD777111CC@pallas.eruditorum.org> References: <3EF725E4.3080908@colltech.com> <20030630155215.DD777111CC@pallas.eruditorum.org> Message-ID: <20030630155733.GD12138@fsck.com> On Mon, Jun 30, 2003 at 04:52:56PM +0100, Nick Barnes wrote: > If Richard's having the same problem that I'm having, disabled users > aren't showing up at all, even when you search for them. I thought it > was me misunderstanding how RT works, but I'm convinced this is a bug - > I cannot get it to list any disabled users at all regardless of the > search criteria. Can you turn on database query logging and capture the queries that the database performs after you click the "search" button for a search that includes disabled users? That's the thing that's most likely to help track down the issue you're seeing. Jesse > > Cheers, > > Nick Barnes. > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From ben at atomicmatrix.net Mon Jun 30 13:05:31 2003 From: ben at atomicmatrix.net (ben at atomicmatrix.net) Date: Mon, 30 Jun 2003 12:05:31 -0500 (CDT) Subject: [rt-users] rt 2.0.15 -> 3.0.3 EffectiveID lost? Message-ID: <2969.132.183.76.128.1056992731.squirrel@www.atomicmatrix.net> I'm running version 1.12 of the upgrade tool.. I notice the EffectiveID is preserved in the dump, but not in the import. I'm wondering if the ticket creation routine (inside rt3 libs, not the importer) ignores effective id or something? I can obviously get around this with some simple SQL UPDATEs but obviously correcting the real problem is always nice :-) Thanks - -=| Ben mysql> use rt2 Reading table information for completion of table and column names You can turn off this feature to get a quicker startup with -A Database changed mysql> select count(*) from Tickets where id!=Effectiveid; +----------+ | count(*) | +----------+ | 150 | +----------+ 1 row in set (0.00 sec) mysql> use rt3 Reading table information for completion of table and column names You can turn off this feature to get a quicker startup with -A Database changed mysql> select count(*) from Tickets where id!=Effectiveid; +----------+ | count(*) | +----------+ | 0 | +----------+ 1 row in set (0.00 sec) From jgedeon at qualcomm.com Mon Jun 30 14:05:48 2003 From: jgedeon at qualcomm.com (John Gedeon) Date: Mon, 30 Jun 2003 11:05:48 -0700 Subject: [rt-users] Attachment truncation Message-ID: <5.1.0.14.2.20030630103149.05d20068@unixmail.qualcomm.com> I have been poring over this issue for a while. I have rt 2.0.15 and apache 1.3 and oracle 8.1.7 I when someone tries to upload a pdf that is 1mb in size it is truncated to 7.8k and thus it is ruined. I have the max truncation set to the default of 10 mb and truncate long files set to undef. I have tried zipping the pdf as well as uploading other files they all seem to be cut down to 7.8k. I am trying to find out why this happens can any one help? TIA John -- <>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge him, and he will make your paths straight." From jesse at bestpractical.com Mon Jun 30 14:15:56 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 30 Jun 2003 14:15:56 -0400 Subject: [rt-users] Attachment truncation In-Reply-To: <5.1.0.14.2.20030630103149.05d20068@unixmail.qualcomm.com> References: <5.1.0.14.2.20030630103149.05d20068@unixmail.qualcomm.com> Message-ID: <20030630181556.GH12138@fsck.com> On Mon, Jun 30, 2003 at 11:05:48AM -0700, John Gedeon wrote: > I have been poring over this issue for a while. I have rt 2.0.15 and apache > 1.3 and oracle 8.1.7 > I when someone tries to upload a pdf that is 1mb in size it is truncated to > 7.8k and thus it is ruined. I have the max truncation set to the default of > 10 mb and truncate long files set to undef. I have tried zipping the pdf as > well as uploading other files they all seem to be cut down to 7.8k. I am > trying to find out why this happens can any one help? So. What type are you using to represent BLOBs in your oracle8 port? > > TIA > John > > > -- > <>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on > your own understanding; > in all your ways acknowledge him, and he > will make your paths straight." > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jgedeon at qualcomm.com Mon Jun 30 15:03:39 2003 From: jgedeon at qualcomm.com (John Gedeon) Date: Mon, 30 Jun 2003 12:03:39 -0700 Subject: [rt-users] Attachment truncation In-Reply-To: <20030630181556.GH12138@fsck.com> References: <5.1.0.14.2.20030630103149.05d20068@unixmail.qualcomm.com> <5.1.0.14.2.20030630103149.05d20068@unixmail.qualcomm.com> Message-ID: <5.1.0.14.2.20030630120312.05d1d378@unixmail.qualcomm.com> At 11:15 AM 6/30/2003, Jesse Vincent wrote: >So. What type are you using to represent BLOBs in your oracle8 port? CLOBs > > -- > > <>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on > > your own understanding; > > in all your ways acknowledge him, and he > > will make your paths straight." > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > >-- >http://www.bestpractical.com/rt -- Trouble Ticketing. Free. -- <>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge him, and he will make your paths straight." From jmccarty at scoe.org Mon Jun 30 15:48:45 2003 From: jmccarty at scoe.org (Joe McCarty) Date: Mon, 30 Jun 2003 12:48:45 -0700 Subject: [rt-users] Locale-Maketext-Lexicon fails "make test" Message-ID: <003e01c33f40$9dfdab10$7a20000a@class.ms.scoe.org> I'm one perl module away from being able to install rt 3.0.3. Locale-Maketext-Lexicon, however, fails two tests in t/1-basic.t. #19, Gettest - MO File, and #30, Multiple lexicons, fail. Google has provided no clues. Any ideas welcome. Should these tests preclude running "test install" anyway? Thanks, Joe McCarty From Samuel.Senoner at eurac.edu Mon Jun 30 15:57:44 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Mon, 30 Jun 2003 21:57:44 +0200 Subject: [rt-users] Experience hooking RT3 to MS-Exchange2000/Active Directory/LDAP? Message-ID: <8ABC35686C73554691F3481C4023BE5E09ACEA@abz01lan.eurac.edu> Wonderful! But what about this script if anonymous is disabled? Do someone figured out how to set this? Another question: What about rt-crontool, do you also know this tool so good? I need that after a given time that a message is not owned by a staff member or overdue, that a person get notified, say the coordinator of the queue or, after a given time again, the chief is notified. Can someone make an example using rt-crontool?? Thanks mfg Samuel Senoner -----Original Message----- From: Karsten Konrad [mailto:karsten.konrad at uni-graz.at] Sent: Mon 6/30/2003 4:24 PM To: rt-users Cc: Subject: Re: [rt-users] Experience hooking RT3 to MS-Exchange2000/Active Directory/LDAP? Senoner Samuel wrote: > Do you want the config for Apache or for RT3? > Do you have Apache 1.03 or Apache 2? > > I set up the LDAP authentication from my RT3 Server running with Apache > 1.03 to an Active Directory. > > And here my problems: > > 1. The only problem is webfallbackauth, so I cannot log in as root in RT > with webexternalauth. AuthType Basic AuthName "Request Tracker" AuthUserFile /etc/... AuthAuthoritative off AuthLDAPURL "ldap://..." AuthLDAPBindDN "..." AuthLDAPBindPassword "..." AuthLDAPAuthoritative off require valid-user ... root is defined in the AuthUserFile, all other users are authenticated via ldap. > 2. I also configured the automatic creation of the user, but I would be > interesting to have also the user detils, for example the mail adress, > so that not another account is created when this user sends a mail. http://lists.fsck.com/pipermail/rt-users/2003-April/013424.html ciao, karsten... _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From jthompson at blackdot.com Mon Jun 30 17:09:56 2003 From: jthompson at blackdot.com (Jeff Thompson) Date: Mon, 30 Jun 2003 16:09:56 -0500 Subject: [rt-users] No Link to RTFM within RT3 In-Reply-To: <20030629074503.5063.52265.Mailman@pallas.eruditorum.org> Message-ID: <000301c33f4b$f915fa10$5e520a0a@bdcl.com> Hello - I have a working installation of RT 3-0-2, Redhat 8.0, mysql, Apache 2.0.40... When I followed the instructions to install RTFM 2.0, everything seemed to go fine. But after restart httpd and logging back into RT3, there is no link for RTFM anywhere within the web interface. When I do a listing of /var/lib/mysql/rt3/ I do see newly created databases for FM FM_ArticleCFValues.frm FM_ClassCustomFields.MYD FM_CustomFields.MYI FM_ArticleCFValues.MYD FM_ClassCustomFields.MYI FM_CustomFieldValues.frm FM_ArticleCFValues.MYI FM_Classes.frm FM_CustomFieldValues.MYD FM_Articles.frm FM_Classes.MYD FM_CustomFieldValues.MYI FM_Articles.MYD FM_Classes.MYI FM_Transactions.frm FM_Articles.MYI FM_CustomFields.frm FM_Transactions.MYD FM_ClassCustomFields.frm FM_CustomFields.MYD FM_Transactions.MYI Thanks in advance, Jeff From jesse at bestpractical.com Mon Jun 30 21:23:26 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 30 Jun 2003 21:23:26 -0400 Subject: [rt-users] HELP: RT3.0.3 system error In-Reply-To: <3F005AAC.7050300@infophil.com> References: <3F005AAC.7050300@infophil.com> Message-ID: <20030701012326.GV12138@fsck.com> alvn: There appears to be a bug in perl's Encode library. A snapshot of what will be RT 3.0.4 is available at http://fsck.com/~jesse/rt-snap.tgz has a fix that should work around this issue. -j On Mon, Jun 30, 2003 at 11:43:40PM +0800, alvn wrote: > panic: sv_setpvn called with negative strlen at > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140. > > what does this mean? > thanks. > > alvn > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Mon Jun 30 21:33:44 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 30 Jun 2003 21:33:44 -0400 Subject: [rt-users] No Link to RTFM within RT3 In-Reply-To: <000301c33f4b$f915fa10$5e520a0a@bdcl.com> References: <20030629074503.5063.52265.Mailman@pallas.eruditorum.org> <000301c33f4b$f915fa10$5e520a0a@bdcl.com> Message-ID: <20030701013344.GW12138@fsck.com> On Mon, Jun 30, 2003 at 04:09:56PM -0500, Jeff Thompson wrote: > Hello - > > I have a working installation of RT 3-0-2, Redhat 8.0, mysql, Apache > 2.0.40... > > When I followed the instructions to install RTFM 2.0, everything seemed > to go fine. But after restart httpd and logging back into RT3, there is > no link for RTFM anywhere within the web interface. When I do a listing > of /var/lib/mysql/rt3/ I do see newly created databases for FM Did the html components for RTFM get installed? -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free.