[rt-users] rt-mailgate

[Cassily, Ryan]

I could use some help with troubleshooting what I think is an rt-mailgate problem.  Here's the current config I have in place:

RedHat 8.0
Sendmail 8.12.5.7
Mysql 4.0.12
Apache 1.3 / Modperl1

I can send email out to external addresses when I generate a ticket from within rt, but I cannot generate a ticket via email in to rt.  Here is what I see in the mailog:

Jun  2 17:13:49 rttracker sendmail[801]: h52LDnQS000801: from=<rcassily at DENOVIS.COM>, size=541, class=0, nrcpts=1, msgid=<B5A4987C50
B02D4B8DB479C5796346243ECC11 at exchsrvr-1.ehealthdirect.com>, proto=ESMTP, daemon=Daemon0, relay=exchsrvr-1.ehealthdirect.com [172.16.
5.112]
Jun  2 17:13:50 rttracker sendmail[803]: h52LDnQS000801: to=<monitor at rttracker.denovis.com>, delay=00:00:01, xdelay=00:00:00, mailer
=relay, pri=30537, relay=exchsrvr-1.denovis.com [172.16.5.112], dsn=2.0.0, stat=Sent ( <B5A4987C50B02D4B8DB479C5796346243ECC11 at exchs
rvr-1.ehealthdirect.com> Queued mail for delivery)
Jun  2 17:13:50 rttracker sendmail[804]: h52LDoQS000804: from=<rcassily at DENOVIS.COM>, size=1048, class=0, nrcpts=1, msgid=<B5A4987C5
0B02D4B8DB479C5796346243ECC11 at exchsrvr-1.ehealthdirect.com>, proto=ESMTP, daemon=Daemon0, relay=exchsrvr-1.ehealthdirect.com [172.16
.5.112]
Jun  2 17:13:50 rttracker sendmail[806]: h52LDoQS000804: to=<monitor at rttracker.denovis.com>, delay=00:00:00, xdelay=00:00:00, mailer
=relay, pri=31044, relay=exchsrvr-1.denovis.com [172.16.5.112], dsn=2.0.0, stat=Sent ( <B5A4987C50B02D4B8DB479C5796346243ECC11 at exchs
rvr-1.ehealthdirect.com> Queued mail for delivery)
Jun  2 17:13:50 rttracker sendmail[807]: h52LDoQS000807: from=<rcassily at DENOVIS.COM>, size=1437, class=0, nrcpts=1, msgid=<B5A4987C5
0B02D4B8DB479C5796346243ECC11 at exchsrvr-1.ehealthdirect.com>, proto=ESMTP, daemon=Daemon0, relay=exchsrvr-1.ehealthdirect.com [172.16
.5.112]
Jun  2 17:13:50 rttracker sendmail[809]: h52LDoQS000807: to=<monitor at rttracker.denovis.com>, delay=00:00:00, xdelay=00:00:00, mailer
=relay, pri=31433, relay=exchsrvr-1.denovis.com [172.16.5.112], dsn=2.0.0, stat=Sent ( <B5A4987C50B02D4B8DB479C5796346243ECC11 at exchs
rvr-1.ehealthdirect.com> Queued mail for delivery)

Here is what I have placed in the aliases file:

Monitor: "|/opt/rt3/bin/rt-mailgate --queue Monitor --action correspond --url http://localhost/"
Monitor-comment: "|/opt/rt3/bin/rt-mailgate --queue Monitor --action comment --url http://localhost/"

Is there a way to test rt-mailgate to see if it is working properly?  Thanks in advance for your help.