[rt-users] fastcgi install problem

Nathan Evans nevans at fedex.com
Mon Jun 9 12:16:12 EDT 2003


I had the same problem. It was related to mySql not accepting files
larger than the default 1Mb. Add the following line to your /etc/my.cnf
file to increase the attachment size to 5Mb (or whatever size you need).
-n8



set-variable=max_allowed_packet=5M





-----Original Message-----

From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com] On Behalf Of Brent Geach

Sent: Monday, June 09, 2003 3:24 AM

To: rt-users at lists.fsck.com

Subject: [rt-users] fastcgi install problem



Hi

After having the problem with attachments above a certain size not going
into

RT and reading about someone else having the same problem and that it
was

probably mod_perl related I decided to try something drastic.



I have created a new RT installation on a new server RH7.3, mysql
4.0.13, http

2.0.46, mod_fastcgi/2.4.0, rt-3.0.3pre2, MTA is exim 4.20, perl 5.8.0



I installed apache and mod_fastcgi with no problems and installed rt
with no

problems and

perl sbin/rt-test-dependencies --with-mysql --with-fastcgi

returns everything as found.



When going to the website I can create tickets but get this error in the
web

logs:



[Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server

"/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: [Mon Jun
9

09:02:12 2003] [error]: Scrip 3 died. - Can't locate object method

"output_prefix" via package "MIME::Parser" at

/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333.,
referer:

http://rt3.telecom1.com/Ticket/Create.html?Queue=3

[Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server

"/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: Stack:,
referer:

http://rt3.telecom1.com/Ticket/Create.html?Queue=3

[Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server

"/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr:

[/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333], referer:

http://rt3.telecom1.com/Ticket/Create.html?Queue=3





In syslog:

Jun  9 10:02:12 db1 RT: Scrip 3 died. - Can't locate object method

"output_prefix" via package "MIME::Parser" at

/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333.
Stack:

[/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333]

[/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:197]

[/export/www/rt3.telecom1.com//lib/RT/ScripAction_Overlay.pm:184]

[/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:390]

[/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:337]

[/export/www/rt3.telecom1.com//lib/RT/Transaction_Overlay.pm:169]

[/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:3738]

[/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:587]

[/export/www/rt3.telecom1.com//lib/RT/Interface/Web.pm:286]

[/export/www/rt3.telecom1.com/share/html/Ticket/Display.html:70]

[/export/www/rt3.telecom1.com/share/html/Ticket/Create.html:246]

[/export/www/rt3.telecom1.com/share/html/autohandler:163]

(/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:359) 

Jun  9 10:02:12 db1 RT: Scrip 30 died. - Can't locate object method

"output_prefix" via package "MIME::Parser" at

/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333.
Stack:

[/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333]

[/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:197]

[/export/www/rt3.telecom1.com//lib/RT/ScripAction_Overlay.pm:184]

[/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:390]

[/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:337]

[/export/www/rt3.telecom1.com//lib/RT/Transaction_Overlay.pm:169]

[/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:3738]

[/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:587]

[/export/www/rt3.telecom1.com//lib/RT/Interface/Web.pm:286]

[/export/www/rt3.telecom1.com/share/html/Ticket/Display.html:70]

[/export/www/rt3.telecom1.com/share/html/Ticket/Create.html:246]

[/export/www/rt3.telecom1.com/share/html/autohandler:163]

(/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:359) 

Jun  9 10:02:12 db1 RT: Ticket 6509 created in queue 'sysadmin' by brent

(/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:598) 







When running CPAN to check MIME::Parser

I get MIME::Parser is up to date.





Thats now part the problem:



When trying to create a ticket via email the ticket doesnt get created
and I

get:

Nothing in RT log



In exims log:

2003-06-09 10:07:57 19PIdB-0003AE-QM <= brent at telecom1.com

H=shadow.telecom1.com (shadow) [10.0.0.160] P=esmtp S=814

id=20030609091353.GA7490 at telecom1.com

2003-06-09 10:07:58 19PIdB-0003AE-QM **

|/export/www/rt3.telecom1.com/bin/rt-mailgate --queue sysadmin --action

correspond --url http://rt3.telecom1.com/ <rt-sysadmin at rt3.telecom1.com>

R=system_aliases T=address_pipe: Child process of address_pipe transport

returned 255 (could mean shell command ended by signal 127 (Unknown
signal

127)) from command: /export/www/rt3.telecom1.com/bin/rt-mailgate







And mail gets returned to me with:





The following text was generated during the delivery attempt:



------ pipe to |/export/www/rt3.telecom1.com/bin/rt-mailgate --queue
sysadmin

--action correspond --url http://rt3.telecom1.com/

       generated by rt-sysadmin at rt3.telecom1.com ------



RT server error.



The RT server which handled your email did not behave as expected. It

said:





<snip>



<a name="raw"></a>



<pre>Can't locate object method &quot;output_prefix&quot; via
package

&quot;MIME::Parser&quot; at

/export/www/rt3.telecom1.com//lib/RT/EmailParser.pm

line 746.





Trace begun at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm

line 128

HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object method

&quot;output_prefix&quot; via package
&quot;MIME::Parser&quot;

at

/export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line 746.^J') called
at

/export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line 746

RT::EmailParser::_SetupMIMEParser('RT::EmailParser=HASH(0x91fb574)',

'MIME::Parser=HASH(0x9104770)') called at

/export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line

170





sql statements etc and at the end



HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0x91fb5bc)')
called

at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 225

HTML::Mason::Interp::exec(undef, undef, 'SessionType', 'REST', 'action',

'correspond', 'queue', 'sysadmin', 'message', 'From brent at telecom1.com
Mon Jun

09 10:07:57

2003^JReceived: from shadow.telecom1.com ([10.0.0.160]
helo=shadow)^J^Iby

rt.telecom1.com with esmtp (Exim 4.20)^J^Iid 19PIdB-0003AE-QM^J^Ifor

rt-sysadmin at rt3.telecom1.com; Mon, 09 Jun 2003 10:07:57 +0100^JReceived:
from

brent by shadow with local (Exim 4.20)^J^Iid 19PIiv-0001yc-9s^J^Ifor

rt-sysadmin at rt3.telecom1.com; Mon, 09 Jun 2003 10:13:53 +0100^JDate:
Mon, 9

Jun 2003 10:13:53 +0100^JFrom: Brent Geach

&lt;brent at telecom1.com&gt;^JTo:

rt-sysadmin at rt3.telecom1.com^JSubject: test mail^JMessage-ID:

&lt;20030609091353.GA7490 at telecom1.com&gt;^JMime-Version:

1.0^JContent-Type: text/plain;

charset=us-ascii^JContent-Disposition: inline^JUser-Agent:

Mutt/1.4.1i^JSender: &quot;Brent Geach,,,&quot;

&lt;brent at shadow&gt;^J^J^J--

^JRegards,^J^JBrent              /&quot;\^J                   \
/^JLinux

Registered    X  ASCII Ribbon Campaign^JUser #309941       / \ Against
HTML

Mail^J^J^J')

called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm
line

87

HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x8e5dd9
4)',

'HASH(0x8cde760)') called at

/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm

line 70

HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH
(0x8e5dd94)',

'CGI::Fast=HASH(0x8f58c8c)') called at

/export/www/rt3.telecom1.com/bin/mason_handler.fcgi line 50

</pre>





</snip>





And the ticket never gets created.



Please could someone enlighten me as to what Im missing.



Some things that may help:



In /etc/aliases

rt-sysadmin: "|/export/www/rt3.telecom1.com/bin/rt-mailgate --queue
sysadmin

--action correspond --url http://rt3.telecom1.com/"





In httpd.conf





<VirtualHost *>

    ServerName rt3.telecom1.com

    DocumentRoot /export/www/rt3.telecom1.com

    AddDefaultCharset UTF-8

AddHandler fastcgi-script fcgi

RedirectMatch permanent (.*)/$ http://rt3.telecom1.com$1/index.html

FastCgiServer /export/www/rt3.telecom1.com/bin/mason_handler.fcgi

Alias /NoAuth/images/
/export/www/rt3.telecom1.com/WebRT/html/NoAuth/images/

ScriptAlias / /export/www/rt3.telecom1.com/bin/mason_handler.fcgi/

#

#

#PerlModule Apache2 Apache::compat

#    PerlModule Apache::DBI

#    PerlRequire /export/www/rt3.telecom1.com/bin/webmux.pl

#

#    <Location />

#        SetHandler perl-script

#        PerlHandler RT::Mason

#    </Location>

</VirtualHost>

























Regards,



Brent              /"\

                   \ /

Linux Registered    X  ASCII Ribbon Campaign

User #309941       / \ Against HTML Mail



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