[rt-users] Remove right to reassign ticket?

Phil Homewood pdh at snapgear.com
Mon Jun 9 19:18:28 EDT 2003


jennyw wrote:
> Is there a way to remove the right to assign tickets to others but still 
> allow privileged users to update and own tickets? I didn't see a way to 
> do this.  If not, is there a good work around?

Revoking ModifyTicket for those users might do what you want,
but it might also stop them doing other useful things, depending
on what you need them to do.
-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances



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