[rt-users] Close Ticket via Email

[Matthew J. Draper]

> > Does someone already have a code snippet / whatever
> > to close tickets via Email, with a certain command for example.
> > I know there was something for version 2.xx, i have 3.xx now
> > (and also the code for 2.xx did not work for my 2.xx version..)
> 
> I asked about something similar (we want 'take' and 'resolve' 
> by e-mail)
> 
> ...
> 
> It seems to me though that a lot of people want something 
> with minimal functionality and we could do it with a few 
> patches. I think there is some sort of plugin architecture in 
> the rt-mailgate script that might be useful. Have a look if 
> you have time - it might not be too difficult to do.
>
> ...

A few days ago, I posted a patch (against 3.0.3pre2) to rt-devel -- in
hindsight, probably not the best choice of list -- that does what you
want (for me, at least... I haven't heard from anyone else yet :).
You'll probably want to see that post
(http://lists.fsck.com/pipermail/rt-devel/2003-June/004115.html) for my
notes on it, but I've attached the diffs (for 3 files) to this email, as
line wrapping made a bit of a mess of them last time... Curse me for
dumping them into the body of the email!

Hopefully, it'll be of some use. :)

Matthew
-------------- next part --------------
An embedded and charset-unspecified text was scrubbed...
Name: diffs.txt
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20030611/9bda94c7/attachment.txt>