[rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate

[Stewart James]

I am still trying to figure this out.

With the sample message I am using this is what I am seeing:

Submit message to RT via rt-mailgate.
RT Acts on the email fine - generates the  the messages that the scrips
define etc.

Around the 3min mark rt-mailgate returns with a 500 timeout erro
(apparently from the web server). However, the webserver (using 99% of
cpu) continue using 99% of cpu.

At around the 5 minute mark, apahche stops using 99% of cpu, and the final
log message is made.....ticket created.

How do I increase the time that rt-mailgate will wait for a response from
the web server...not the best solution, but considering I am not running
the preferred perl and mysql versions I can see difficulties with figuring
this out.

Does this extra info spur solutions on from anyone?

Cheers,

Stewart

On Fri, 13 Jun 2003, Stewart James wrote:

> Date: Fri, 13 Jun 2003 11:53:56 +1000 (EST)
> From: Stewart James <stewart.james at vu.edu.au>
> To: rt-users at lists.fsck.com
> Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3
>     mailgate
>
>
> Doing ti with the problem I am getting returns:
>
> An Error Occurred
> =================
>
> 500 read timeout
>
> I also tarted top and noticed that one of the apache processes start
> chewing 99% of CPU.
>
> The email is inserted into RT, and apart from this error, everything seems
> to function fine.
>
> There was nothing in the apache logs, mysql logs to indicate the error
> either.
>
> Stewart
>
> On Fri, 13 Jun 2003, Phil Homewood wrote:
>
> > Date: Fri, 13 Jun 2003 10:39:39 +1000
> > From: Phil Homewood <pdh at snapgear.com>
> > To: rt-users at lists.fsck.com
> > Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3
> >     mailgate
> >
> > Arthur Watts wrote:
> > > dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with
> > > EX_TEMPFAIL
> >
> > So, what happens if you pipe the offending email directly
> > into rt-mailgate from the commandline?
> >
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