[rt-users] Eliminating the "Greetings, ..." Email Preambles

[Barry Murphy]

I wish it was that simple to add extra rtnames...

Configuration->Queues->rt-name

:(

----- Original Message -----
From: "Jonas Lincoln" <lincoln at unit.liu.se>
To: "Bryan Derman" <bderm at derman.com>
Cc: "rt-users" <rt-users at lists.fsck.com>
Sent: Monday, June 16, 2003 10:45 PM
Subject: Re: [rt-users] Eliminating the "Greetings, ..." Email Preambles


> Configuration->Global->Templates
>
> Bryan Derman wrote:
> > I'm trying to remove or shorten the various "Greetings, ..." preambles
> > from emails that are sent from RT (everyone using RT is internal and
> > doesn't need most of the preambles).  However, I can't seem to get rid
> > of, or even find where the following message is coming from:
> > ---
> > Greetings,
> >
> > This message has been automatically generated in response to the
> > creation of a trouble ticket regarding:
> > <blah, blah, blah ...>
> > ---
> >
> > This preamble is generated when I create a ticket for which I'm the
> > requestor (and also, by default, AdminCC'd via the default AdminCC's for
> > the queue).
> >
> > So far:
> >
> > - I've (saved a copy of /opt/rt3/etc/initialdata as
> > /opt/rt3/etc/initialdata.orig and) removed or modified all the
> > "Greetings, ..." preambles from /opt/rt3/etc/initialdata
> >
> > - I've searched all files for other occurrences and can't find the above
> > preamble (used find . -type d -exec fgrep -Hi Greetings {} \; from
> > /opt/rt3, /Library/Perl, and even /usr/local/src/rt-3.0.2)
> >
> > I've also had a quick look at the database and don't see it hiding in
> > there, either.
> >
> > Finally, I couldn't find any place where it's cached (and have even
> > rebooted the entire server, not just apache).
> >
> > Looks like I either need a lot of time or some informed help (and I
don't
> > have much time, right now).   #;-)
> >
> > Can anyone tell me where/how I can find the source/location for this
> > preamble?
> >
> > -----------------------------------------------------
> > Bryan Derman          Derman Enterprises Incorporated
> > bderm at derman.com               http://www.derman.com/
> > - - - - - - - - - - - - - - - - - - - - - - - - - - -
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>
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>
>