[rt-users] No recipients Found. Not sending??

[Gonzalo Servat]

Hi All,

Every now and then when I update a ticket, I get the attached error message 
in /var/log/messages.

It's clear that in scrip 4 & 6 it finds no recipients and script 5 it does 
and sends the email off.

Looking at the list of scrips, i can see that scrip 4 is:

On Correspond Notify AdminCcs with template Admin Correspondence

.. and scrip 6 is:

On Correspond Notify Other Recipients with template Correspondence

I can see why scrip 6 might not find anyone to send to, as there is only 
one requestor, one Cc and one AdminCc for this particular ticket #21 (then 
again I'm not sure who "other recipients" actually covers), but scrip 4 
sends an email to the AdminCcs and there is definitely one AdminCc for this 
Queue.

Any ideas??

TIA,
Gonzalo
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Jun 17 09:29:49 venus RT: RT::Scrip=HASH(0x9332d64): Couldn't prepare Open 
Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
Jun 17 09:29:49 venus RT: <rt-3.0.0-21-198.18.8707118022699 at linuxaus.com> 
#21/198 - Scrip 4  (/opt/rt3/lib/RT/Action/SendEmail.pm:91)
Jun 17 09:29:49 venus RT: <rt-3.0.0-21-198.18.8707118022699 at linuxaus.com> 
No recipients found. Not sending.  (/opt/rt3/lib/RT/Action/SendEmail.pm:170)
Jun 17 09:29:49 venus RT: <rt-3.0.0-21-198.11.618586182189 at linuxaus.com> 
#21/198 - Scrip 5  (/opt/rt3/lib/RT/Action/SendEmail.pm:91)
Jun 17 09:29:49 venus RT: <rt-3.0.0-21-198.11.618586182189 at linuxaus.com> 
sent To: brenton at other.com.au Cc: daniel at other.com.au Bcc: 
(/opt/rt3/lib/RT/Action/SendEmail.pm:205)
Jun 17 09:29:49 venus RT: <rt-3.0.0-21-198.11.6208200864683 at linuxaus.com> 
#21/198 - Scrip 6  (/opt/rt3/lib/RT/Action/SendEmail.pm:91)
Jun 17 09:29:49 venus RT: <rt-3.0.0-21-198.11.6208200864683 at linuxaus.com> 
No recipients found. Not sending.  (/opt/rt3/lib/RT/Action/SendEmail.pm:170)