[rt-users] Large tickets in RT.

[Marcus Ramberg]

Hi.

Just wondered if anyone have successfully put tickets with attachments 
larger than 16 MB into RT? I'm having huge troubles with this (Getting 
"[Tue Jun 17 20:18:55 2003] [warning]: DBD::mysql::st execute failed: 
Got packet bigger than 'max_allowed_packet' at 
/usr/local/share/perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410." 
Even though I'm using mysql 4.0.13 (which is suppose to have a max 
limit of 2 gb) , and has configured max_allowed_packet to be 200M ..

zeus:/opt/rt3/var/log# mysqld --help|grep max_allowed_packet
   --max_allowed_packet=#
max_allowed_packet                209714176

That is, when I get this far. I've also seen mailgate die with "Out of 
Memory", and the Apache instance which handles these mails stalls with 
99% cpu use and heavy memory use for a few minutes whenever I test 
these things before I eventually get the message over. This is kind of 
critical for us, since we use RT to accept advertisements for our 
weekly publication. If I can't fix this soon, we'll be forced to go 
back to Exchange Public Folders (*angst*).

Marcus