[rt-users] rt2-to-rt3-v1.13 import problem

Torsten Olschewski to_x at gmx.de
Mon Jun 30 07:37:28 EDT 2003


Hi,

i'm using rt2.0.9 and want to upgrade RT to rt3.0.3.

Old system:
SuSE 7.2
Apache 1.3.19
Perl 5.6.1
modperl1
Mysql 3.23.37

New system:
SuSE 8.2
Apache 1.3.27
Perl 5.8.0
modperl1
Mysql 4.0.13

I have installed rt3.0.3 and Mysql 4 on the new system an it looks fine.
Export the old rt2.0.9 database with rt2-to-rt3-v1.13/rt2-to-dumpfile 
runs without errors.
Importing the rt database on the new system show the following errors
on 60 of my 6500 tickets.

.t-51
.t-52
[Mon Jun 30 13:13:59 2003] [crit]: Failed to create user : Must specify 
'Name' attribute (/opt/rt3/lib/RT/User_Overlay.pm:595)
[Mon Jun 30 13:13:59 2003] [error]: Could not load create a user with 
the email address '' to add as a watcher for ticket 52 
(/opt/rt3/lib/RT/Ticket_Overlay.pm:1420)
.t-53
[Mon Jun 30 13:14:05 2003] [crit]: Failed to create user : Must specify 
'Name' attribute (/opt/rt3/lib/RT/User_Overlay.pm:595)
[Mon Jun 30 13:14:05 2003] [error]: Could not load create a user with 
the email address '' to add as a watcher for ticket 53 
(/opt/rt3/lib/RT/Ticket_Overlay.pm:1420)
.t-54
.t-54


.t-999
Importing links
llllllllllllllllllllllllllllllllCould not create scrip: On Transaction 
Notify Owner with templateTransaktionsmeldung in queue0
Could not create scrip: On Create Notify Owner with template 
Transaktionsmeldung in queue0 -- $VAR1 = {
           'ScripCondition' => 'On Create',
           'ScripAction' => 'Notify Owner',
           'Queue' => '0',
           'Template' => 'Transaktionsmeldung',
           'Description' => 'Imported from RT 2.0'
         };

Could not create scrip: On Create Notify Requestors, Ccs and AdminCcs 
with templateTransaktionsmeldung in queue0
Could not create scrip: On Create Autoreply To Requestors with 
templateEingangsbestaetigung in queue0


The script runs up to this point and exit.
Was the import sussessfull?
I can login on webui and also read and change tickets with errormessages 
on import. But i have a bad feeling with this import.

Can i do something to repair that?


Thanks
Torsten





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