[rt-users] roll-back hell

[Brill Pappin]

FYI - in case anyone has this problem again.

I'm not sure exactly when it happened, but during the upgrade a bunch of
permissions where reset on the box... anyway, the problem was that RT could
not write to its log directory, and seemed to "fail silently".

I finally tracked it down, deleted the old log, and reset the permissions on
its log dir, and everything came back up.


- Brill Pappin


----- Original Message -----
From: "Brill Pappin" <brillpappin at rogers.com>
To: <rt-users at lists.fsck.com>
Sent: Sunday, March 02, 2003 10:08 PM
Subject: [rt-users] roll-back hell


> Ok,
>
> Attempted a rollback after discovering I couldn't easily update the
database
> from the newer version.
>
> From 2.0.15, I attempted an upgrade to 2.1.9 (to fix the corrupt binary
> problem).
> before doing this, Apache, mysql and rt-2.0.15 where backed up.
>
> when the upgrade failed, I rolled everything back... the problems is that
> it's no longer working ;)
>
> Apache and MySQL are working fine. the original data/tables in MySQL are
> intact and available to the rt_user... RT comes up in the web browser...
> however its not getting any data from the DB (usually this is a sign the
DB
> is down, but its not).
> and to top it off, I can find no log information *anywhere* indicating why
> RT is not getting data.
>
> Does anyone have *any* idea what I should be looking for?
> (like maybe where the error log  should be... there is nothing in the RT
> log, httpd log or mysql log).
>
> - Brill Pappin
>
>
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