[rt-users] RT 3 in french

[Jan Okrouhly]

On Fri, 28 Mar 2003, THAUVIN Blaise (Dir. Informatique) wrote:

> HI,
>
> RT3 works perfectly in French and many other non ASCII languages if and only
> if you use perl 5.8.0. I've done extensive testing on it in a French
> environment.

Hi!

I do the same in Czech and this is right (Jesse has stated it about 2
months ago). Real truth is now, that with 5.8.0 is everythink perfect
except displaying search criteria containing non ASCII characters (applies
to not all of them). Searching content/subjects works well already, so I
hope this is very minor problem...

>
> Accented caracters where not processed correctly in RT2. In fact, they were
> not processed at all. The result would only depend on the 8bit compliancy of
> your all processing chain (mailer, MTA, RT, Perl, Apache default settings,
> browser default settings....). For example, on my system, messages where OK,
> but subjects got distorted, this was due I think to sendmail.
>
> With RT3 and a real "processing" of extented caracter sets, the entire chain
> knows what it is doing. For example, if you send a message from Czeck
> Republic with slavic accents, it will render properly on your French system,
> even though your usual code page does not include those caracters. This is
> the consequence of using the unicode (utf-8)caracter set, which is a one or
> two byte set (one byte for the first 128 ASCII, two for the rest) in all
> internal representations. This set contains almost all alphabetical caracter
> sets (latin, cyrilic, hebraic...) plus some non alphabetic (ideograms,
> phonetics) for which I am not at all a specialist (simplified Chinese,
> korean, japanese....)
>
> Blaise
>
> -----Message d'origine-----
> De : David Chabot [mailto:dchabot at activis.ca]
> Envoye : vendredi 28 mars 2003 01:52
> A : rt-users at lists.fsck.com
> Objet : [rt-users] RT 3 in french
>
>
> Hello,
>
>     I recently installed RT 3.0.0 and the install went fine. However since
> our clients speak french, their messages get distorted (they contain
> accentuated characters) because RT 3.0 does not support well non-english
> language with Perl 5.6.1.
>
> Before upgrading to Perl 5.8.0 I would like to know if someone has tried it
> and if it has changed anything for non-english support.
>
> Also, I would like to understand why the accentuated characters where
> processed correctly in RT 2.0.15 and now they are not.
>
> Thank you
>
> 	David Chabot
> 	dchabot at aztus.com
> 	www.aztus.com
>
>
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>
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>


Jan Okrouhly
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