[rt-users] permissions loophole?

James Lucas james at webma.co.uk
Mon Mar 31 11:31:11 EST 2003


Hi,

Thanks, was my own stupidity I'm afraid, I had the correct settings on the
relevent queues but not on the global permissions which I had overlooked,
all working correctly now :)

James

----- Original Message -----
From: "Martin Schapendonk" <martin.schapendonk at whitehorses.nl>
To: "RT Users" <rt-users at lists.fsck.com>
Sent: Monday, March 31, 2003 7:58 AM
Subject: RE: [rt-users] permissions loophole?


> # > I have noticed one odd thing with the way it processes mail
> # (although it =
> # > may be my setup but I can't see where), if there is a user on the =
> # > system, e.g. autocreated by opening a ticket, they can reply to any =
> # > other ticket by simply changing the number in the subject of
> # the message =
> # > and this reply will be forwarded onto the ticket requestor.
> #
> # I have same problem. We don't want RT to sent mail out of RT, if
> # the transaction
> # is originated via *Email*.
>
> I think you both need to check your permissions.
> Grant ReplyToTicket to Requestor, not to Everyone.
>
> Regards,
>
> Martin
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>




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