[rt-users] Re: Automatically Creating New Users

[Jesse Vincent]

New docs on recommeded ACLs are on today's todo list.
Of course, there are 25 other items on said list ;)

The RT 2.0 recommendations are generally correct.

	-j


On Mon, Mar 31, 2003 at 01:31:13PM -0800, bill at daze.net wrote:
> Hello,
> 
> We just tooked the leap from RT1.x to RT3 this past weekend.  The
> following issue had me scratching my head as well (it needs to be added to
> the RT3 manual).  Anyway, I'm scratching my head again due to this message
> (see my question below).
> 
> >>>When J. Random User sends email to my support@ mail address which
> >>>connects to rt-mailgate correctly, I get an email sent to root telling
> >>>me that, "RT could not load a valid user, and RT's configuration does
> >>>not allow for the creation of a new user for your email."
> >>
> >>  http://lists.fsck.com/pipermail/rt-users/2003-March/012631.html
> >>  http://lists.fsck.com/pipermail/rt-users/2003-March/012633.html
> >
> >This second message correctly resolved my problem. I didn't appricate
> >that adding in extra permissions was needed to get things like this working.
> 
> http://lists.fsck.com/pipermail/rt-users/2003-March/012633.html states
> 
> "It turns out that assigning the privilege "Create Ticket" to the Global
> System Group "Unprivileged" was all that needed to happen to fix this."
> 
> However the RT doc at http://fsck.com/rtfm/article.html?id=2#214 states
> 
> "To allow arbitrary remote users to submit tickets into a given queue by
> email, grant "Everyone" the rights to "SeeQueue", "CreateTicket",
> "ReplyToTicket" and "CommentOnTicket" for that queue."
> 
> Jesse, which one is the proper or recommended way to do this?
> 
> Thanks!
> 
>  --
> "If Verisign is the 'Value of Trust',
>   then trust ain't worth much any more." - me
> 
> Spam Trap Mail Key: ASK and you shall receive
> 
> 
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