[rt-users] mailgate and EX_TEMPFAIL

Wed May 7 15:40:04 EDT 2003

I really need some help with this problem I posted yesterday. I have only 
a few more days to get my RT3 upgrade to work before I'll have to pull the 
plug and continue to use RT2 for a long while. I have the log levels set 
to debug, but no useful output comes out. I'm stuck, pending digging into 
the source code which I don't have enough time to do at the moment. Any 
help would be greatly appreciated.

Thanks,
Christian

----------------------
Christian Gilmore
Technology Leader
GeT Support Application Development
IBM Software Group

Christian Gilmore/Austin/IBM at IBMUS
Sent by: rt-users-admin at lists.fsck.com
05/06/03 12:53 PM

        To:     rt-users at lists.fsck.com
        cc: 
        Subject:        [rt-users] mailgate and EX_TEMPFAIL

I've trolled through the last two months of the mailing lists and found 
plenty on this topic but none that alleviated my problem. All mail to RT 
via e-mail is failing with this EX_TEMPFAIL condition. Installed software: 

rt-3.0.2pre4 
ESMTP Sendmail 8.11.6/8.11.6 
mysql  Ver 12.18 Distrib 4.0.12, for pc-linux (i686) 
apache-1.3.26 
mod_perl-1.27 
linux-2.2.22-7.0.3smp 

Here are the mail-related configuration directives from RT_SiteConfig.pm: 

Set($MailCommand , 'sendmail'); 
Set($SendmailArguments,"-oi -t -ODeliveryMode=b -OErrorMode=m"); 
Set($SendmailPath , "/usr/sbin/sendmail"); 
Set($UseFriendlyToLine , 0); 
Set($SenderMustExistInExternalDatabase , 1); 

I have altered /opt/rt3/lib/RT/EmailParser.pm by inserting the same code 
from RT2 (modulo the altered input argument object) for the 
LookupExternalUserInfo method (which is what is found from me in the rt2 
contrib tree). Otherwise, I have made no modifications to RT. The 
following two files were resting in /var/spool/mqueue after the failed 
transaction. 

This is a multipart message in MIME format. 
--=_alternative 00606D7286256D1E_= 
Content-Type: text/plain; charset="us-ascii" 

testing 

Thanks, 
Christian 

---------------------- 
Christian Gilmore 
Technology Leader 
GeT Support Application Development 
IBM Software Group 

--=_alternative 00606D7286256D1E_= 
Content-Type: text/html; charset="us-ascii" 

<br><font size=2 face="sans-serif">testing<br> 
<br> 
Thanks,<br> 
Christian<br> 
<br> 
----------------------<br> 
Christian Gilmore<br> 
Technology Leader<br> 
GeT Support Application Development<br> 
IBM Software Group<br> 
</font> 
--=_alternative 00606D7286256D1E_=-- 

V4 
T1052242533 
K1052242533 
N1 
P30624 
I8/7/226486 
MDeferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL 
Fb 
$_westrelay02.boulder.ibm.com [9.17.195.11] 
$rESMTP 
$swestrelay02.boulder.ibm.com 
${daemon_flags} 
${if_addr}146.84.104.70 
S<cag at us.ibm.com> 
Cwebreq:8:0:<webreq at norad1.tivoli.com> 
RPFDA:"|/opt/rt3/bin/rt-mailgate --debug --queue webreq --action 
correspond --url http://norad1.tivoli.com/rt" 
H?P?Return-Path: <?g> 
H??Received: from westrelay02.boulder.ibm.com (westrelay02.boulder.ibm.com 
[9.17.195.11]) 
        by norad1.tivoli.com (8.11.6/8.11.6) with ESMTP id h46HZWr28476 
        for <webreq at norad1.tivoli.com>; Tue, 6 May 2003 12:35:33 -0500 
H??Received: from d03nm119.boulder.ibm.com (d03av02.boulder.ibm.com 
[9.17.193.82]) 
        by westrelay02.boulder.ibm.com (8.12.9/NCO/VER6.5) with ESMTP id 
h46HZWfP047472 
        for <webreq at norad1.tivoli.com>; Tue, 6 May 2003 11:35:32 -0600 
H??To: webreq at norad1.tivoli.com 
H??MIME-Version: 1.0 
H??Subject: Test 
H??X-Mailer: Lotus Notes Release 5.0.11   July 24, 2002 
H??From: Christian Gilmore <cag at us.ibm.com> 
H??Message-ID: 
<OF12782C46.40491FF8-ON86256D1E.00606792-86256D1E.00606DEB at us.ibm.com> 
H??Date: Tue, 6 May 2003 12:35:31 -0500 
H??X-MIMETrack: Serialize by Router on D03NM119/03/M/IBM(Release 6.0.1 
[IBM]|April 17, 2003) at 
 05/06/2003 11:35:32, 
        Serialize complete at 05/06/2003 11:35:32 
H??Content-Type: multipart/alternative; boundary="=_alternative 
00606D7286256D1E_=" 
. 

Also, the /var/log/maillog shows the following two lines: 

May  6 12:35:33 norad1 sendmail[28476]: h46HZWr28476: 
from=<cag at us.ibm.com>, size=1351, class=0, nrcpts=1, 
msgid=<OF12782C46.40491FF8-ON86256D1E.00606792-86256D1E.00606DEB at us.ibm.com>, 
proto=ESMTP, daemon=MTA, relay=westrelay02.boulder.ibm.com [9.17.195.11] 
May  6 12:35:33 norad1 sendmail[28477]: h46HZWr28476: 
to="|/opt/rt3/bin/rt-mailgate --debug --queue webreq --action correspond 
--url http://norad1.tivoli.com/rt", ctladdr=<webreq at norad1.tivoli.com> (8/0), delay=00:00:00, 
xdelay=00:00:00, mailer=prog, pri=30624, dsn=4.0.0, stat=Deferred: prog 
mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL 

No mail ever gets returned to the user. Transactions via the web interface 
are successful and generate appropriate outbound e-mail messages. 

Thanks,
Christian

----------------------
Christian Gilmore
Technology Leader
GeT Support Application Development
IBM Software Group

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