[rt-users] Non-user ticket creation and tracking

[Simo Melenius]

shimi wrote:

> Re 1:
> just create a form with php or something that will mail the contents of 
> the forum to your rt-mailgate alias, with the "sender address" mentioned 
> in another field in the form, and violla! no?

Of course. For attachments and destination queue-selection this may be a 
bit clumsy option.

> Re 2:
> that I don't know :)

Haven't looked at the source yet, I wonder how much time it would take 
to write an extensions like this:

The email received by the requestor would contain an URL (possibly with 
a unique ID for identifying the requestor+ticket pair in question), 
which would lead to a non-authenticated webpage containing the history 
display of the ticket


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