[rt-users] Non-user ticket creation and tracking

[Jesse Vincent]

> >Re 2:
> >that I don't know :)
> 
> Haven't looked at the source yet, I wonder how much time it would take 
> to write an extensions like this:
> 
> The email received by the requestor would contain an URL (possibly with 
> a unique ID for identifying the requestor+ticket pair in question), 
> which would lead to a non-authenticated webpage containing the history 
> display of the ticket

RT includes a customer-facing SelfService web UI. Last summer, I sent a
template to RT-users which will include a password for a user in an
autoreply.

http://lists.fsck.com/pipermail/rt-users/2002-November/010705.html

> 
> 
> -- 
> simo.melenius at citec.fi         System Designer / Unix Applications
> Tel: +358 50 347 8373                  CiTEC Information Solutions
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> 
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