[rt-users] RE: AdminCC v CC

[Stevo]

I'm after any kind of change... And mail works great from RT - when someone
creates a ticket, it sends me an email that the ticket was created, but I'd
like to get an email anytime someone makes a status change, adds a comment
or adds correspondence.

I still don't understand the difference between the AdminCC and CC as
well...

--Stevo

----- Original Message -----
From: "Ron Alexander" <ralexander at musiciansfriend.com>
To: <rt-users at lists.fsck.com>
Sent: Friday, May 16, 2003 2:18 PM
Subject: [rt-users] RE: AdminCC v CC


>
> >    6. AdminCC v CC (Stevo)
> > Subject: [rt-users] AdminCC v CC
> > I got a stupid question that I'm sure you guys can easily answer!!  =
> > What's the difference between an AdminCC and a CC wrt Watchers??  I =
> > would like to be notified everytime a ticket is touched, and have added
=
> > myself as an AdminCC, but I still don't get notified when tickets are =
> > changed.
> >
> > Any ideas for me?!
> Steveo,
> Have you checked your scrips? Have you tested mail from RT? What type of
> change are you talking about? Status change? Comment or Correspondence?
>
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>