[rt-users] rt should notify admin: ticket status new, age > x hours

[Michael Pilz]

hi
i wannna do somthing like:
	if ticket status == new && age > x hours
	then notify queueadmin
i couldn't find any simular situation in the archive/docu so far!
if anybody has a hint, thx


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Michael Pilz          Maurer IT Systemlösungen KEG
                                     Projektleiter

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michael at maurer-it.com     http://www.maurer-it.com
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