[rt-users] Interaction between RT Systems

[Senoner Samuel]

Whouldn't it be enough if you let them insert the number in the subject,
so you have two ticket numbers in the subject.
i. e.
[company1.com #1] [company2.com #1001].

It should also work, shouldn't it?

Samuel 

-----Original Message-----
From: Bob Goldstein [mailto:bobg at uic.edu] 
Sent: Tuesday,11 November,2003 01:19
To: 'rt-users at lists.fsck.com'
Subject: Re: [rt-users] Interaction between RT Systems 

>Bob,
>
>Have you modified rt-mailgate to parse and load either custom fields or

>status info/headers from the incoming email?

   That's my plan.  Or just write my own mailgate and attach
   it to a specific email alias.  But I probably won't get to
   this until late this week or next.
   
   I was going to need a custom field to hold the remote
   ticket ID, in case I ever had to match them up again.

     bobg