[rt-users] Priority Escalation?

[Jan Algermissen]

Jan Algermissen wrote:
> 
> Hi--
> 
> I can't get priority escalation to work, is there anything that
> needs to be done that is not in the docs?

Just found the answer:

in RT-home run

bin/rt-crontool --search RT::Search::ActiveTicketsInQueue  \
                --search-arg QueueName \
                --action RT::Action::EscalatePriority \
                --verbose


Hope it helps other's too.


Jan




> Thanks.
> 
> Jan
> 
> --
> Jan Algermissen                           http://www.topicmapping.com
> Consultant & Programmer                   http://www.gooseworks.org
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-- 
Jan Algermissen                           http://www.topicmapping.com
Consultant & Programmer	                  http://www.gooseworks.org