[rt-users] occasional "Unsupported conversion" error in autohandler

[rt at mas.ml1.net]

Hi all,

I'm getting an occasional error doing various operations through the web
interface. I've tried to reproduce it and failed, but it keeps recurring
from time to time, on operations from "Update"ing a ticket to changing
the Watchers on a ticket, then I can do the same operation five minutes
later without a problem.

>From reading the autohandler code it looks like it has something to do
with utf8 handling, but I don't know enough about that area to be sure.
I'm using Perl 5.6.1 on RedHat 7.3.

I've pasted the pretty-printed error output below, which seems to be the
same each time; I can send you the raw error output if that's necessary.

Any suggestions? Thanks for your help.

michael

----- Error Output Follows -----

System error

error:  Unsupported conversion: Invalid argument at
/usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm line 115.
 
context:  ...   
111:  } map { 
112:  Encode::Alias->find_alias($_) || lc($_) 
113:  } ($_[1], $_[2]); 
114:   
115:  my $result = ($from eq $to) ? $_[0] : ( 
116:  $decoder{$from, $to} ||= Text::Iconv->new( $from, $to ) 
117:  )->convert($_[0]); 
118:   
119:  return $result; 
...   
 
code stack:  /usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm:115
g /usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm:91
g /usr/local/rt-3.0.6/share/html/autohandler:40
g