[rt-users] What is the right 'TakeTicket'

[Ruslan U. Zakirov]

Matthias Juchem wrote:
> Hi.
> 
> On Monday 17 November 2003 12:38, Ruslan U. Zakirov wrote:
> 
>>TakeTicket right is minimum requirment to change Owner of ticket now
>>owned by nobody. Look in code below.
> 
> 
> Oh, sorry, you are right. I have had the global right TakeTicket and did not 
> notice.
> 
> Besides, the "Take" link is display if you have OwnTicket for that queue, 
> whether you have TakeTicket or not. Of course, trying to take the ticket if 
> you have OwnTicket but not TakeTicket fails.
> 
> So TakeTicket/StealTicket describes only the way you get the ticket by and you 
> always have to have OwnTicket, ok?

		FAQ: Ownership changes vs rights.

User can be set as owner of ticket only if he has right 'OwnTicket'.

Current user who try to change ownership of ticket have to have rights 
also, see beelow:
	1) If target ticket's current Owner is Nobody then current user need 
'TakeTicket' or 'ModifyTicket' right.
	2) If target ticket's current Owner is not Nobody and not Current User 
then current user need 'ModifyTicket' or 'StealTicket' right.
	3) In other cases 'ModifyTicket' right allow user change ownership.

User in some cases can't change ownership because of logic restrictions:
	1) If current ticket's owner is not Nobody and is not current user then 
current user can change owner only if he do 'Steal' or 'Force owner change'.

This is correct for RT-3.0.6
		Best regards. Ruslan.
> 
> Best regards,
>  Matthias