[rt-users] BridgeTrak <-> rt3

[christian janssen]

Hello,

I've a questions regarding BridgeTrak from Kemma Soft.

Unfortunately It seems that one of our IT departments will use BridgeTrak 
as Help Desk Software [because of enhanced CRM] in the future (directors 
decision ;-( , I suggest rt3)

We already use RT2 in one dep. (of course stable) / Now again another 
System - freaky.

1) Did somebody have experience with this Software, If yes, which one ?

2) Could there a possibility that BridgeTrak and RT3 maybe interact between 
each other (handover tasks, custDB).
         HelpDesk        - BT
         engineering/ISP - RT3

3) Converting BT to RT3 in the future ?

Especial comments to 1) could be useful to change the mind. I already tried 
nearly all arguments, but ...

thank you very much

cheers
Christian