[rt-users] email notification problem

[Ruslan U. Zakirov]

Hodge, Jeff F (ECIII) wrote:

> rt3.04/sendmail/mysql4.014/ap1.38/modperl1.28
>
> I checked the logs and didn't find an answer to my specific situation....
>
> I'm having issues with the email notifications.  I have set up the 
> aliases for each queue there is one for correspond and one for comment.
>
> When creating new tickets, if I add emails to the CC feild a 
> notification is NOT sent out. 
>
Comment and correspond(reply) have different behavior.

>
> If I comment on the ticket the notification email is again NOT sent out
>
In plain RT installation there is no notifications on comments. If you 
want to change this you have to look at your scrips. All configuration 
of notifications done through scrips(below too)

> However if I comment on a ticket and add a name to the cc field a 
> notification DOES get sent out.
>
This fields only for one time notification. And this emails don't append 
to Ticket Ccs.

> This leads me to believe that the RT-mailgate --comment works, but the 
> --correspond doesn't work.  Here is my aliases..   Any ideas?
>
Aliases don't have any affect on outgoing mail.

>
[snip]