[rt-users] User Rights conundrum....

[Alan Horn]

Ignore me.. sorry for the spam. The permissions I set do work as expected.

However, the interface still displays a lot of extra (unneeded in this
case) content in the Jumbo, People, Dates tabs etc...

Any simple way to turn this off for a given user ?


On Mon, 6 Oct 2003, Alan Horn wrote:

>Date: Mon, 6 Oct 2003 14:50:36 -0700 (PDT)
>From: Alan Horn <ahorn at deorth.org>
>To: rt-users at lists.fsck.com
>Subject: [rt-users] User Rights conundrum....
>
>
>I have a problem that hopefully someone out there can help with :
>
> o Customers submit cases from potentially a variety of email addresses.
>
> o For simplification, we want to give a customer a single login to RT to
>   check status on tickets.
>
> o We want this login to be able to look at a give queue, and view and
>   comment on the individual tickets in that queue.
>
> o We don't want the customer to do or see anything else.
>
>I've tried setting up per queue group and user rights to do this but it
>seems a little permissive, letting the login look at and modify other
>aspects of the ticket.
>
>Because we send mail to this queue, we also have the everyone group setup
>with the following rights :
>
>CreateTicket, CommentOnTicket, ReplyToTicket, ModifySelf (to let folks
>change passwords)
>
>I don't know if this is conflicting with the per user rights I want to
>setup, or if this is another problem.
>
>Has anyone solved this problem ? Any help gratefully received :)
>
>Cheers,
>
>Al
>
>
>
>
>_______________________________________________
>rt-users mailing list
>rt-users at lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users
>
>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>