[rt-users] RT not notifying requestors of replies

[Phil Homewood]

Jackson, Scott M wrote:
> I am able to create new tickets either from the web or via email. When a
> new ticket is created, email is is going out to the watchers of the queue
> correctly. However, when a reply is made to an open ticket, either via
> the web, or via email, the ticket is appended with the reply, but no
> email goes out to the requestor notifying him of the update.

Look for $NotifyActor in your RT_Config.pm.
-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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