[rt-users] rt-mailgate question.

[Walt Reed]

On Wed, Oct 08, 2003 at 11:41:26PM +0200, Philippe Van Hecke said:
> Le Mercredi 8 Octobre 2003 23:27, John Jasen a ?crit :
> >
> > I believe so. If you set in your queue configuration that replies and
> > comments should go out as support at foo.bar, thats what the recipients will
> > see. And as long as [domainname.tld #ticketnumber ] is in the subject when
> > the rt alias gets it, it will add to the appropriate ticket.
> 
> Even if the ticket changed queue ? 
> To be more precise 
> 
> if for alias foo at bar i have the following entry
> 
> foo "|/opt/rt3/bin/rt-mailgate --queue support --action correspond --url 
> http://localhost/"
> 
> does the ticket will be udpated even the ticket are in queue "postmaster" ?

Yes, because RT looks at the ticketnumber in the subject, and determines
that the mail is destined for that ticket regardless of which queue it's
in. Ticket numbers are globally unique. This is a good thing. Customers
shouldn't have to care where a ticket is moved behind the scenes.



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