[rt-users] No permission to create tickets - Can I Disable this?

Brett Thorson bthorson at foretec.com
Thu Oct 9 15:24:51 EDT 2003


I have setup my RT so that it only accepts mail from certain people.  
(Everyone has no rights, specific users do have rights, etc..)

So when unapproved addresses send mail to RT (Spam or otherwise) they get the 
typical "No permission / Ticket creation failed" message.  (Which also 
contains the site admin e-mail).

I don't want any response sent back to the submitter.  In a perfect world it 
would be nice to send this attempt to root or the admin e-mail, but I would 
happily settle for it to do nothing, and just black hole the request.

I don't see a global scrip, template, or anything for this condition or the 
message that get's sent out.

How do I disable this auto-reply?

Thanks much!

--Brett



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