[rt-users] Unable to start work tickets without approval?

[Nick Bown]

Hello,

Is there a way of preventing users from opening and working on tickets
before a depended on approval ticket is authorized? I had thought about
deleting the original ticket when the authorization ticket was created and
then adding a new request ticket when the authorization ticket was closed,
but that would mean that the users request ticket number and work ticket
number would be different.

Does anyone have any suggestions?

Thanks,

Nick

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