[rt-users] How to get ticket status into the Subject line of email messages in RT2

[Phil Homewood]

Gabriel Bereny wrote:
>   I'm having trouble identifying the analogue of {Ticket->id} for the
> ticket's current status. 

{$Ticket->Status}

> My aim is to
> be able to send a message using the standard scrip/template mechanisms
> with a subject line like:
> 
> RT #<ticket id> : <ticket status> <email message description>

You really, really, don't want to stray from the format of
[$rtname #NNN]

for the first part of that, though adding the status in as well
is fine.
-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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