[rt-users] Problem with creating a ticket using e-mail

[Paul Chan]

Hi all,

            I've just set up RT 3.0.6, and was trying out the mailgate
functionality. I was unable to create a ticket from sending a mail to
rt at 10.10.8.14 (box's ip address). The logs from /var/log/maillog shows:

 

 

Oct 21 16:46:54 sgmshelpdesk sendmail[803]: h9L8hXB7000803:
from=<paul.chan at u21global.com>, size=75, class=0, nrcpts=1,
msgid=<200310210846.h9L8hXB7000803 at sgmshelpdesk.u21globalnet.com>,
proto=SMTP, daemon=Daemon0, relay=sgmlpchan.u21globalnet.com
[10.10.8.143]

Oct 21 16:46:55 sgmshelpdesk smrsh: uid 8: attempt to use rt-mailgate
--queue Helpdesk --action correspond --url http://10.10.8.14/

Oct 21 16:46:55 sgmshelpdesk sendmail[1107]: h9L8hXB7000803:
to="|/opt/rt3/bin/rt-mailgate --queue Helpdesk --action correspond --url
http://10.10.8.14/", ctladdr=<rt at sgmshelpdesk.u21globalnet.com> (8/0),
delay=00:00:34, xdelay=00:00:01, mailer=prog, pri=30441, dsn=5.0.0,
stat=Service unavailable

Oct 21 16:46:55 sgmshelpdesk sendmail[1107]: h9L8hXB7000803:
h9L8ktB7001107: DSN: Service unavailable

Oct 21 16:46:55 sgmshelpdesk sendmail[1107]: h9L8ktB7001107:
to=<paul.chan at u21global.com>, delay=00:00:00, xdelay=00:00:00,
mailer=esmtp, pri=31465, relay=sgux1.u21global.com. [203.126.252.194],
dsn=2.0.0, stat=Sent (Ok: queued as 636EC17EFB3)

 

What is the problem, and can someone help me on this? 

 

Best Regards

Paul 

 

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