[rt-users] Can I Set a Reply To Field

[Ruslan U. Zakirov]

Stevo wrote:
> Another question for you guys.
> 
> What would I set the Reply To field to if I wanted the reply to be
> automatically entered into the ticket??  The Comment alias or the Correspond
> alias??

> 
> I want customer responses to go right into the ticket.
You want one customer => one ticket scheme? Or what? RT track tickets by 
subject. If customer just reply on ticket RT find that ticket in other 
case RT creat new one.

> 
> Thanks
> 
> --Steve
> 
>>Stevo wrote:
>>
>>>All,
>>>
>>>Is there a way to set a Reply To field on the emails that are generated
>>>using RT??  If I change the Correspondence Address on the queue that
> 
> changes
> 
>>>who the email is send from which I don't want to do.  I just want to
> 
> direct
> 
>>>the reply to a specific address.
>>>
>>>Is this possible??
>>
>>Yes in your correspond template write in first line.
>>Reply-To: foo at bar.com
>>
>>First lines of template are header's fields so you could enter any
>>MIME-Headers there. Don't forget about empty line after headers
>>
>>
>>>Stevo
>>>
>>
>>
> 
>