[rt-users] RT-Postfix

[Jaime Diaz]

You should be changing RT_SiteConfig.pm instead of RT_Config. Copy one over
the other if you were changing the wrong one.

Do you have an error log from your webserver? Look there if everything is
fine.

-----Original Message-----
From: Leon Sonntag [mailto:leon at iwa-solutions.com]
Sent: Martes, 21 de Octubre de 2003 03:45 p.m.
To: Jaime Diaz; Tom Lichti
Cc: rt-users at lists.fsck.com
Subject: RE: [rt-users] RT-Postfix


Oh well..........

At 03:12 PM 10/21/2003 -0300, Jaime Diaz wrote:
>Have you ran the "newaliases" command ?

Yes, I run that each time I make a change to the aliases file.


>Also, you are missing the --url http://your.rt.com part in the aliases...
>
>-----Original Message-----
>From: Tom Lichti [mailto:tom at redpepperracing.com]
>Sent: Martes, 21 de Octubre de 2003 03:06 p.m.
>To: Leon Sonntag
>Cc: rt-users at lists.fsck.com
>Subject: Re: [rt-users] RT-Postfix
>
>
>Leon Sonntag wrote:
> > anybody here using Postfix as a local delivery agent? Is there any
> > specific setting in the main.cf that I need to check.  I have already
> > setup the aliases as shown in the "draft manual".
> > I have gone through the "draft manual", looked through the Perldoc
> > writeup, and searched online.  Found nothing.
> > I am unable to get my mail gate way to work.  When I turn on debugging
> > and look in my log, I get:
> >
> > Oct 21 11:19:18 iwapps4 postfix/local[12828]: 550FB3F75:
> > to=<rt at iwapps4.iwapps.com>, relay=local, delay=5, status=deferred
> > (temporary failure. Command output: Connecting to
> > http://rt.iwapps.com//REST/1.0/NoAuth/mail-gateway at
> > /opt/rt3/bin/rt-mailgate line 444, <> chunk 1. temporary failure RT
> > server error.  The RT server which handled your email did not behave as
> > expected. It said:  temporary failure  )
> >
>
>For inbound messages, I have the following:
>
>aliases:
>
>tickets: "| /etc/smrsh/rt-mailgate --action correspond"
>tickets-comments: "| /etc/smrsh/rt-mailgate --action comment"
>
>copy rt-mailgate to the /etc/smrsh directory, with the following
>permissions:
>
>[root at xxx postfix]# ls -l /etc/smrsh/
>total 12
>-rwxr-xr-x    1 postfix  postfix      9134 Mar  4  2003 rt-mailgate
>
>and the smrsh directory has permissions:
>
>drwxr-xr-x    2 postfix  postfix      4096 Mar  3  2003 smrsh
>
>
>And in my RT 2 config.pm:
>
>$CorrespondAddress='tickets at xxxx.com';
>$CommentAddress='tickets-comments at xxxx.com';
>$MailCommand = 'sendmailpipe';
>$SendmailArguments="-oi -t";
>$SendmailPath = "/usr/sbin/sendmail";
>
>I think that's all I did...
>
>HTH
>Tom
>
>_______________________________________________
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>rt-users at lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users
>
>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

All done, (including the -url Tom) the error changed to reflect the change 
in path but still fails.  My RT_Config.pm (not RT_SiteConfig.pm?) entries 
look like this


Set($CorrespondAddress , 'rt at rt.iwapps.com');
Set($CommentAddress , 'rt-comments at rt.iwapps.com');

If it matters, rt.iwapps.com is an alias for iwapps4.iwapps.com

Most anything is easy after you've done it successfully a few times

Leon Sonntag
Innovative Web Applications
leon at iwa-solutions dot com