[rt-users] CCs, OtherRecipients, et al

[Joseph Spenner]

--- Phil Homewood <pdh at snapgear.com> wrote:
> Joseph Spenner wrote:
> > OnComment NotifyOtherRecipientsAsComment with
> template
> > Correspondence
> > 
> > After a ticket is created in this queue, I go to
> > modify the "people related to ticket", and add a
> > couple of "watchers for this ticket" as "cc". 
> After
> > doing this, I would expect the new CCs to receive
> any
> > new comments added to the ticket via the web
> > interface, or via the email address I have
> specified
> > for the 'comment' type of messages.
>
> Your expectations are wrong. "OtherRecipients" are
> those added on a per-transaction basis on a comment
> or correspond. You want a different action to notify
> ticket watchers; all the other actions are much more
> intuitively named, so pick the one that's right for
> you.

What is the purpose/function of the "CC for this
ticket" option under the 'people related to this
ticket' ?  If I add someone as a CC for a specific
ticket, is there any scrip that could be used to email
them?

> > If instead I use the web interface and add a
> > 'comment', and manually enter an email address in
> the
> > CC field, the email will be delivered to the
> manually
> > added address.
> 
> That's exactly what NotifyOtherRecipients is for.
> -- 
> Phil Homewood, Systems Janitor,
> http://www.SnapGear.com
> pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891
> 3630
> SnapGear - Custom Embedded Solutions and Security
> Appliances
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