[rt-users] Re: Dealing with spam in RT queues

[Damian Gerow]

Thus spake bill at daze.net (bill at daze.net) [24/10/03 00:15]:
> > Has anyone developed something to deal with the volume of spam that makes it
> > in to RT queues?  We have a system that keeps spam /out/ of the RT queues,
> > but we can't apply it to abuse at .  I'm looking for a way to report the
> > message as spam easily.
> 
> We use ASK (http://www.paganini.net/ask/) in front of our abuse queue.
> 
> Spam complaints from real people get through and we have whitelisted spam
> reporting services like Spamcop.  Actual spam from spammers never makes it
> through since they never answer the confirmation.  It has been very
> effective.

I can't filter our abuse queue -- we get far too many automated complaints
that don't have a valid return address (or at lest, nobody ever responds to
messages sent to the return address).  We have our own custom spam filtering
system on every other queue, but it breaks the Abuse queue.