[rt-users] Re: rt scalability?

[Rainer Duffner]

Bob Goldstein writes: 

> 
> I'm looking at RT3 for use in my organization (Computer Center
> in a medium large university).  So far I like what I see,
> but I'm curious how large an installation people can run
> sensibly.  How about 20k tickets/year, 100 staff, and 5k users?
> More?  How much hardware does this take?  Any non-obvious
> problems with scaling, e.g. select boxes that become unwieldy, etc? 
> 
> Rough numbers are fine, but I'd prefer to hear from someone
> who has a large installation. If, indeed, the above even
> qualifies, there are certainly many companies much larger.

Yes, this would be very interesting.
 From the talk Stefan Wintermeyer (OTRS) gave at LinuxTag 2003 I drew the 
conclusion that they (OTRS) move tickets into another DB regularly, so that 
the "production system" stays performant.
(At least for their "big" customers) 

How does RT handle growing databases ? 

 

cheers,
Rainer