[rt-users] RT2 ticket deletion

Binand Sethumadhavan binand at gmx.net
Tue Sep 2 10:06:32 EDT 2003


On Tue, Sep 02, 2003 at 08:48:51AM -0500, Mitchell Henderson wrote:
> Hi,
> 	Over the weekend we got around ~16000 bounced messages.  They are all the
> 	same email, so would anyone have a script to do this large of a batch
> 	update or would a simple mysql command line update to the Tickets.Status
> 	var work?

With RT2, you could do:

/path/to/rt/bin/rt2 --id=1-16000 --status=dead

to kill all tickets numbered from 1 to 16000.

Binand




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