[rt-users] How to use reporting tool

[G. Richard Bellamy]

That's a good question... I've been trying to get this working for
several weeks. Fortunately for Harald Wagener (the Stats maintainer) it
works on his system without a fuss. Unfortunately for me (and many
others, it appears) it doesn't work for me.

My Config:
Debian - Woody - Testing release
RT 3.0.4
Apache 1.3.27
Perl 5.8.0
mod_fastcgi 2.2.10
GD::Graph 1.43
HTML::Mason 1.22
libgd 2.0.12

Harald Wagener, in an earlier email, states that he's got libgd 2.0.15,
but I think he meant gd 2.0.15, which includes libgd 2.0.12. If I'm
wrong, and he, in fact, does have libgd 2.0.15, I'd like to know where
to get it, cuz that seems to be the only module/library I don't have
right.

So, when I got around to it, I was going to start kickin around my
httpd.conf or HTML::Mason to see if it's getting mangled in there....


G. Richard Bellamy
mailto:rbellamy at pteradigm.com
V:707-869-3665


> -----Original Message-----
> From: Camron W. Fox [mailto:cwfox at fujitsu.com] 
> Sent: Thursday, September 04, 2003 12:11 PM
> To: rt-users at lists.fsck.com
> Subject: RE: [rt-users] How to use reporting tool
> 
> 
> > -----Original Message-----
> > From: rt-users-admin at lists.fsck.com 
> > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Harald Wagener
> > Sent: Wednesday, September 03, 2003 22:32
> > To: Ruslan U. Zakirov
> > Cc: rt-users at lists.fsck.com
> > Subject: Re: [rt-users] How to use reporting tool
> >
> >
> >
> > On Mittwoch, 3. September 2003, at 17:41 Uhr, Ruslan U. 
> Zakirov wrote:
> >
> > > Harald Wagener wrote:
> > >
> > >>
> > >> Hello,
> > >> the Statistics package has been updated. The 
> Elements/Tabs file is 
> > >> included now.
> > >
> > > May be better include a patch for it? If in futher versions file 
> > > would be changed, but patch could work anyway.
> > >    Good luck. Ruslan.
> > >
> >
> > This is to be put into the local overlay directory. That is 
> the way it 
> > works for me. I will try to keep up with upcoming releases of rt.
> >
> > Regards,
> >      Harald
> >
> 
> 	Has anyone used the Statistics3 package on 3.0.5pre3? 
> I'm running perl 5.8, fasicgi 2.4.0, and Apache 1.3.27. I've 
> installed libgd 2.0.15 and GD::Graph 1.43 and dropped the 
> distro directory in <path to rt3>/local/html, but where the 
> graphs should be now shows a broken link. There are no error 
> messages in rt.log, or /var/log/messages (debug output), and 
> this is what shows up the the Apache access_log:
> 
> 10.157.249.2 - - [04/Sep/2003:09:03:17 -1000] "POST 
> /Statistics/TimeToResolve/index.html HTTP/1.1" 200 7072 
> "http://hilo.fujitsu.com:8888/Statistics/TimeToResolve/index.h
tml"
"Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624"
10.157.249.2 - - [04/Sep/2003:09:03:18 -1000] "GET
/Statistics/TimeToResolve/Elements/Chart?x_labels=0,,,,,,6,,,,16,,,,22,,
27,,
,longer&marker_size=1&data1=7,4,1,1,1,3,1,2,2,2,1,1,1,1,1,1,1,1,1,624
HTTP/1.1" 200 835
"http://hilo.fujitsu.com:8888/Statistics/TimeToResolve/index.html"
"Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624"

	Does the httpd.conf file have to be modified as it was in RT2
shown below?

<Location /chart>
 SetHandler perl-script
 PerlHandler +Apache::GD::Graph
</Location>

Best Regards,
Camron

Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu America, INC.
E-mail:		cwfox at fujitsu.com
Phone:		(808) 934-4102
Pager:		(808) 934-1290
Cell:			(808) 937-5026



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