[rt-users] Iso8859-1 to utf8 and vice versa

[Jaime Diaz]

Used to have the same problem but with spanish characters á, é, í, ó, ú, ñ
and Ñ.

I've changed this section in my RT_Siteconfig.pm:

Set($EmailOutputEncoding , 'utf-8');

with this:

Set($EmailOutputEncoding , 'iso-8859-1');

That solved the problem with outgoing mails. 
However, I've never could fix the encoding of the attachments, which get
corrupted (or something) when they arrive.



-----Original Message-----
From: Einar Fagertun [mailto:einar.fagertun at cc.uit.no]
Sent: Martes, 16 de Septiembre de 2003 12:16 p.m.
To: rt-users at lists.fsck.com
Subject: [rt-users] Iso8859-1 to utf8 and vice versa


Hello.

(tech info: rt3.0.2 runs on redhat 9.0, MySql and apache 2.0.40)

We have a problem with RT concerning the special norwegian characters æ ø
and å.

letter    iso-8859-1  utf-8
--------- ----------- ----------
æ         0xF8        0xC3 0xA6
ø         0xE6        0xC3 0xB8
å         0xE5        0xC3 0xA5

(Typically we norwegians are not content with ending the alphabet on Z...)
The problem occurs as follows:

I have a template in RT which contain the characters æ ø and å. When I send
a mail from my test hotmail account to RT the autoreply that gets back to
the hotmail account does not show æ ø and å correctly.

Now... As far as I understand pages in RT are in utf8, while hotmail
generates iso8859-1 characters.

However, RT is able to show the incomming æ ø and ås correctly.

So: 
using hotmail to send mail to RT => (æ ø and å is shown correctly in the RT
gui, displayed in utf8 encoding)
when RT sends autoreply, shown in hotmail => (æ ø & å is shown as ø Ã¥ æ
(utf8) in the received message) 

There seems to be a problem in converting characters. Do you have any
suggestions?

-Einar Fagertun
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