[rt-users] Standard RT Reporting and Statistics

[Harald Wagener]

On Dienstag, 16. September 2003, at 22:33Uhr, Joseph Spenner wrote:

> I'm using RT2, therefore limited to the RT2 stats from
> the URL below.  Simple enough to install, but the
> graphs don't work.  I get a broken link which attempts
> to go to:
>
> http://my.rtbox//chart? 
> type=bars&x_labels=[Sun,Mon,Tue,Wed,Thu,Fri,Sat]&data1=[,66,50,50,21,50 
> 0,]&data2=[16,169,211,229,170,144,18]&data3=[,16,36,31,15,42,]
>
> What is the stats package trying to find?
>
>

You are probably missing a script alias from /chart to  
Apache::GD::Graph. Do You have the following for Your rt vhost?

   <Location /chart>
         <IfModule mod_perl.c>
             SetHandler perl-script
             PerlHandler +Apache::GD::Graph
         </IfModule>
     </Location>

You also need, Apache::GD::Graph, hence GD::Graph, hence libgd  
installed and working for RT2. The statistics package for RT2 only  
works if You use mod_perl.

Regards,
     Harald