[rt-users] RTIR side-effects

[Jansen Robert]

I installed RTIR recently and have been having side-effects in RT:

1) an URL in a ticket becomes clickable (good) but the URL gets 
translated and added to a link too the RTIR "Tools" page.

e.g.
before:
http://foobar.net

after:

http://foobar.net (foobar.net)

Very bad when including e.g. an FAQ article from RTFM where you only 
want an exact URL to an external doc and don't want RTIR to include 
an link to "Tools" page.

the "(foobar.net)" is the clickable link to the RTIR "Tools" page.

2) clickable words pop up all over the place:
not only IP adresses and URL's become clickable but also words like:

HASH, RT, FM, RTIR, RC1, etc.. ?

email addresses in tickets or Cc: lines get also an link added like 
in point 1) above

Is there a config file where the "keywords" are defined ?


TIA
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Brussels University
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Computer Center VUB/ULB (VUBnet)
Ing. Robert Jansen
B-1050 Brussels
Belgium (Europe)


email: rjansen at vub.ac.be
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