Resolved: Re: [rt-users] Unexpected results with Rights on new Queue

[Jason A. Diegmueller]

Sigh,

turns out the Group I was working with somehow got disabled.  Unlike Queues, 
disabled Groups still show up in the listing and I never thought twice about 
it.

Woops!

-j

> rt-users--
> 
> Feel like I'm asking a "newbie" questions, but I can't figure this out, so,
> 
> I am running RT 3.0.6 on perl 5.8.0.
> 
> I want to create another queue, specifically for one customer.  Anyone who 
> was on staff with this customer would have the ability to see and reply to 
> tickets.  As such, here's what I did:
> 
>  1. Created a new queue, support-customer
>  2. Created a new group, Customer Staff
>  3. Made two "test" Customer Staff Users, made them priv'd
>  4. Assigned the proper rights to the Group under the Queue's Group Rights 
>     (SeeQueue, CreateTicket, ShowTicket, ReplyToTicket, Watch)
>  5. Assigned the proper rights to the My Company Staff Group (SeeQueue, 
>     CreatTicket, CommentOnTicket, ReplyToTicket, ShowTicket, 
>     ShowTicketComments, StealTicket, Watch, WatchAsAdminCc)
> 
> Ironically, everything seems to be fine with the Customer Staff Group.  
> They can do everything I would expect.  My issues are with the My Company
> Staff users, they cannot see the new queue at all.
> 
> I have ensured the user I am logging in as is in the My Company Staff group.  
> If I add SeeQueue to "Everyone" then I can see the queue, but not see the
> tickets.  If I add ShowTickets to "Everyone" then I can see the tickets, as
> well.  It almost appears as if the fact that I have permissions set on the
> My Company Staff Group under the support-customer Queue are being ignored.
> 
> I am sure I am doing something stupid; does anyone see what it is?
> 
> I'll c/p some snippets below -- thanks for any help!
> 
> --
> Modify group rights for queue support-customer
> 
> System groups
> Everyone   
> Current rights
> No rights granted.
> 
> Privileged   
> Current rights
> No rights granted. 
>  
> Unprivileged   
> Current rights
> No rights granted. 
> --
> Editing membership for group My Company Staff
> Users 
>  jason (Jason A. Diegmueller) 
>  tobrien (Tim O'Brien) 
>  jedwards (Joe Edwards) 
> 
> Modify group rights for queue support-customer
> My Company Staff    
> Current rights
> (Check box to revoke right) 
>  OwnTicket
>  CreateTicket
>  CommentOnTicket
>  ReplyToTicket
>  SeeQueue
>  ShowTicket
>  ShowTicketComments
>  StealTicket
>  TakeTicket
>  Watch
>  WatchAsAdminCc
> 
> [logged in as jason]
> *NOTE: Cannot see the support-customer queue
> --
> Editing membership for group Customer Staff     
> Users 
>  fwilliams (Frank Williams)  
>  customertest2 (Customer Test User 2)
> 
> Customer Staff   Current rights
> (Check box to revoke right) 
>  Watch
>  ReplyToTicket
>  SeeQueue
>  CreateTicket
>  ShowTicket 
> 
> [logged in as frank]
> Current search criteria
> Queue = support-customer [delete]
> Found 1 ticket
> *NOTE: Ticket #9 displayed
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>