[rt-users] Problems with the statistic page installation

[Harald Wagener]

On 29.09.2003, at 18:28, Schulz, Bjoern wrote:

> Hello!
>
> I got big problems to install the statistic page. After installing, the
> statistic
> menue point appeared immediatly, but I don't get any graphics if I 
> choose
> one of the
> statistic pages. For example if I try
> TimeToResolve I got the following errors for the "Chart"-Url.
> When I define the data array manually in Chart" it seems to work.
>
> Bye!
>
>
> System Suse8.2/Apache1.3.28/modperl1/RT3.06

What are Your versions of perl, gdlib, GD::Graph? Can You send me a 
copy of the URL string that is falsely generated.

What are the names of Your queues?


>
> System error
> error:  	Can't call method "png" on an undefined value at
> /opt/rt3/local/html/Statistics/TimeToResolve/Elements/Chart line 2.
> context:  	
> 1:  	<%perl>
> 2:  	print $graph->plot(\@data)->$format();
> 3:  	$m->abort();
> 4:  	print "<em>";
> 5:  	print $#data+1 . " Plot Elements:</em><p>";
> 6:  	for (0..$#data) {

mental note: remove debug statements before releasing...


> ...  	
> code stack:
> /opt/rt3/local/html/Statistics/TimeToResolve/Elements/Chart:2
> g /opt/rt3/share/html/autohandler:182
> g
>
> raw:
> Can't call method "png" on an undefined value at
> /opt/rt3/local/html/Statistics/TimeToResolve/Elements/Chart line 2.
>
>
> Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm 
> line
> 131
> HTML::Mason::Exceptions::rethrow_exception('Can\'t call method "png" 
> on an
> undefined value at
>
> /opt/rt3/local/html/Statistics/TimeToResolve/Elements/Chart line 2.^J')
                                                                     
^^^^^


Where does this control character come from?

[snip]

Regards,
     Harald