[rt-users] Abandoning RT Not for the faint of heart

Tue Sep 30 23:27:53 EDT 2003

Actually I had the similar issue.  I discovered that for some reason under 
the environment I was running under (apache 1.3.27, mod_perl 1.28, etc) 
that the ref() function in perl wasn't working correctly.  It would work 
if I loaded up some ref() test code without the other RT stuff, but 
whenever I loaded up the full RT environment it would stop working.  
Essentially without ref() working properly ... it can't properly 
authenticate you (the code for the ref that I was speaking in exists in 
DBIx::SearchBuilder).  I couldn't get anyone to assist me on this issue 
either ...

Solution:  I now run RT under Apache2 with mod_perl 1.99 and it works 
just fine.

On Wed, 1 Oct 2003, Walt Reed wrote:

> I actually still have it installed on the fresh box. The problem I've
> been having is that when I try and login, it dumps me right back to the
> login screen. If you look back in the email achives of this list, my
> guess is that the CGI object is not getting initialized. The session
> cookie doesn't show up, and GET / POST arguments are not there when I
> add some debugging code to print out things like %cookies %ARGS, $user,
> etc. The problem is pretty low-level - before autohandler gets called.
> 
> On Wed, Oct 01, 2003 at 12:07:07PM -0700, Alan Horn said:
> > 
> > Walt,
> > 
> > I understand where you're coming from on this. It took me a long time to
> > get my head around RT, and I think you're similarly technical.
> > 
> > The html::mason aspect of it is something I haven't really delved into it,
> > since I don't need to radically customise the interface.
> > 
> > You're right that the documentation isn't as great as it could be (for 2.0
> > at least, I haven't really worked with 3.0 yet)
> > 
> > I stuck with trying to get RT working because so many people suggested it
> > to me, peoples who's opinions I respected.
> > 
> > I've not seen any other freeware tool out there that comes close to the
> > abilities of RT. Thats why I've gone from being a frustrated systems guy
> > ready to throw it out the window, to being a huge RT advocate.
> > 
> > Stick with it a little longer.. if you have any specific questions, send
> > me an email. Apologies, but with workload lately I haven't been watching
> > this list much. I've always had great responses from key members on the
> > list though, once I figured out the basics. Once again, I agree that the
> > barrier to entry could be significantly lowered :)
> > 
> > Cheers,
> > 
> > Al
> > 
> > 
> > On Wed, 1 Oct 2003, Walt Reed wrote:
> > 
> > >Date: Wed, 1 Oct 2003 14:58:00 -0400
> > >From: Walt Reed <rt at linuxguy.com>
> > >To: "Sullivan, Robert (HQP)" <Robert.Sullivan at rhi.com>
> > >Cc: 'Walt Reed' <rt at linuxguy.com>, rt-users at lists.fsck.com
> > >Subject: Re: [rt-users] Abandoning RT Not for the faint of heart
> > >
> > >Hmm. I had no intention of slamming anyone. If anything, pointing out
> > >that the documentation is very weak should help prompt someone to fix
> > >it. I am attempting to give constructive criticism. I posted quite a few
> > >messages and only received one response by someone who wasn't able to
> > >help (no fault on his part...) An inhouse Mason expert who has
> > >developed dozens of large-scale mason-based applications could't figure
> > >the thing out after spending several days on it.
> > >
> > >I was perfectly willing to work with anyone to try and figure out what
> > >went wrong, but nobody with the right expertise stepped up to the plate.
> > >
> > >BTW, I compile all my apps by hand - I'm no stranger to tough manual
> > >configurations. It's VERY rare that I find something I can't work with.
> > >I even recompiled apache, perl, and mod_perl on a new machine to attempt
> > >to get this thing going with the exact same problem.
> > >
> > >If you like RT and are able to get it to work, Great! Don't switch. If
> > >like me you can't get the thing to go, there are other alternatives -
> > >you don't have to keep bashing your head into a brick wall.
> > >
> > >
> > >On Wed, Oct 01, 2003 at 11:24:28AM -0700, Sullivan, Robert (HQP) said:
> > >> Hi,
> > >>
> > >> While RT is not an easy program to get up and running and all evaluations of
> > >> it say that it is not an easy install. The tool does work and work well. I
> > >> agree that it would be nice if it was packaged and one could do a simple
> > >> pkgadd. Also I think that Jesse and the rest of the users on this list do a
> > >> very good job of helping out whene there are questions. I do not blame you
> > >> for going with another product but I think it is a mistake to slam the users
> > >> and author of the RT program.
> > >>
> > >>
> > >>
> > >> -----Original Message-----
> > >> From: Walt Reed [mailto:rt at linuxguy.com]
> > >> Sent: Wednesday, October 01, 2003 11:13 AM
> > >> To: rt-users at lists.fsck.com
> > >> Subject: [rt-users] Abandoning RT
> > >>
> > >>
> > >> Well, after spending several days trying to get it to work, and trying
> > >> to debug the code, I decided to abandon my efforts to install RT. This
> > >> is too bad because from a feature / demo perspective, RT looks great.
> > >> Unfortuantely, the documentation is very weak, the code seems
> > >> convoluted, and there doesn't seem to be a good way to debug the thing.
> > >> The bottom line is that it just doesn't work.
> > >>
> > >> I see a few other people struggling to get it working too. If you are
> > >> one of those people, you may want to check out http://otrs.org/ which
> > >> seems competitive, works, and seems to be currently maintained.
> > >>
> > >> _______________________________________________
> > >> rt-users mailing list
> > >> rt-users at lists.fsck.com
> > >> http://lists.fsck.com/mailman/listinfo/rt-users
> > >>
> > >> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> > >_______________________________________________
> > >rt-users mailing list
> > >rt-users at lists.fsck.com
> > >http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> > >
> _______________________________________________
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> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 

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