[rt-users] selecting tickets from queue

[Cerion Armour-Brown]

On Thursday 01 April 2004 19:31, Dave Dennis wrote:
> I perhaps didnt explain.
<snip>
> We then want to be able to go down the list and click, that one, skip these
> 3, that one, that one.
> Then update those.

Perhaps I'm being dense, but I don't see how my last email doesn't answer 
this.
Once you've refined your search (in Listing.html), you can click on the link
"Update all these tickets at once".
This gives you your much-desired radio buttons to select which tickets to 
update in one go!

RT developers: This is a recurring question - perhaps the link name should be 
changed to 'Update multiple tickets at once', and somehow made more obvious?
Cerion



>
> The "Refine search" doesn't help, because there are no unifying themes in
> the tickets we need to update all at once.
>
> We definitely would find it helpful to be able to specify by means of a
> radio button along-side each line in the Listing.html output. Refine search
> only works if every ticket has a word, phrase, sender, ip address,
> *something* you can group them together by.  If there's no unifying theme
> ... then one has to open tickets individually.  Which defeats the purpose.
>
> This is a high volume queue, with a percentage of tickets that are
> appropriate only for autoresponding.  There is no way to click-button those
> tickets together, and mass-close ... if there is no way to Refine search to
> get to them.
>
> Which might not sound like much, but we are handling 100+ tickets a day,
> selecting out perhaps 40 that need additional handling, and need to pick
> all the ones we just want to close/autorespond to out of the rest.  There's
> no way to do that, currently.
>
> Thanks.. does that make sense hopefully?
>
>
>
> +-------------------------
> + Dave Dennis
> + Seattle, WA
> + dmd at speakeasy.org
> + http://www.dmdennis.com
> +-------------------------
>
> On Thu, 1 Apr 2004, Cerion Armour-Brown wrote:
> > On Thursday 01 April 2004 03:11, Dave Dennis wrote:
> > > Dear List,
> > >
> > > Is there a way to go to a queue, display N tickets, then select
> > > manually the tickets from the queue for processing?
> >
> > Yep:
> > Tickets -> Search -> Queue is 'Xyz' -> 'Search'...
> >  -> 'Update all these tickets at once'
> > Now just de/select the tickets you want.
> > Cerion
> >
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