[rt-users] Problems with extracting Ticket test to RTFM

[Max Norton]

Hi,

edit the following file:
html/RTFM/Article/Elements/EditCustomField

around line 20 change the following line:
<%$content || $ARGS{$name}%>

to:
<%$content || $ARGS{Content}%>

that should at least fix the article extraction.

Max

On Friday 02 Apr 2004 12:09, Per Kristiansen wrote:
> Setup:
> Fedora RC1
> 2.4.22-1.2115.nptlsmp
> Apache/2.0.48
> mod_perl-1.99_09-10
> mysql-3.23.58-4
> RT-3.0.9
> RTFM-2.0.3
> PERL-5.8.1
>
> been running RT2 for a while and recently switched over to RT3.
> (btw..love it :)
>
> Used to use StockAnswer with some heavy modifications, but was
> never really happy with it.
>
> Found out about RTFM and LOVE the concept..instal went smooth..
>
> Created an Article
> Created a TextSingle Customfield
> Attached the CustomField to the Article
> Gave everyone every rights to the Article & CustomField
>
> Tried use the Extract function..no go.
>
> It picks up the subject of the ticket..but not the body.
>
> went in and got a log file of the error..it's a bit..huge..
> so I'll put it up as a link instead of attaching it
> http://www.gathering.org/~perk/per.log
>
> the two crit's i get is:
> [Fri Apr  2 10:17:06 2004] [crit]: Trying to check RT::FM::Class rights for
> an unspecified RT::FM::Class (/home/rt3/lib/RT/Principal_Overlay.pm:355)
> [Fri Apr  2 10:17:06 2004] [crit]: Trying to check RT::FM::Article rights
> for an unspecified RT::FM::Article
> (/home/rt3/lib/RT/Principal_Overlay.pm:355)
>
> Can anyone shed som light in this please?
> I would LOVE to get RTFM to work.